Their service is superb
There was no vegetarian food.
I dint know i needed a chinese visa to travel to shanhai, My flight began on denver then seattle and from seattle i wasnt able to fly to china. I received no help at all, all they did was cancel my booking not received any kind of refund and i got stuck in seattle, i had to buy new tickets to go back to denver after losing my flights and not getting a dime back, this is unacceptable!
A little late in Beijing upon arrival. It may be better to adjust the flight time 2-3 hours earlier
Great service, comfortable seats.
The food was aweful, but it's airplain food, usually it's aweful. There wasn't an entertainment system for each seat. Instead there was a bigger screen for every I don't know how many rows.
Flight Crew member was very rude and un professional When we ask for his name he refuses so we can mankecformal complain And we ask other members for his name they said its in chineese and difficult for us to understand
I am incredibly happy with my Air China experience. Crew worked diligently to create a good experience, and was kind when I was having difficulty communicating. The food was surprisingly fabulous! Authentic Chinese cuisine and tasty. Several passengers did not review the regulations and were pretty rude when Air China crew told them to turn off and put away cell phones. Crew handled this well.
Bathrooms were not very clean. I didn't realize until halfway through the flight that we needed to get our own beverages and throw away our own trash (different than the other airlines)- would have appreciated this being announced. I was confused during boarding process about when to stand and when to board, but watched the people around me and figured it out. We took off late/ landed late, but I was able to make my connection in Beijing without any stress so was happy.
Can’t beat the price
Pushy flight attendants don’t want you on your phone even if it is in airplane mode. Movie selection was slim.
I didn't know when I was supposed to board or what the process was, and the crew wasn't helpful to me when I asked. Maybe language barrier?
Denver International (DEN) United States
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