Food is fine.
washrooms are small and dirty.
Delayed flight after waiting for hours in Hongkong. The male flight attendant was inefficient. Did not check on passenger’s concern even after it was brought to his attention. Simple request for water took forever to arrive. Did not like meal so requested a cup of noodle instead but the noodle never arrived. It is stated in their menu that snacks like cup of noodle is available through out the flight but only when you stand up and get it from them. Very poor service. I will never fly Cathay Pacific again. That will be the first and the last.
Good entertainment choices, but the system itself was awkward and slow to respond.
The 777 was tired. Tray tables weren’t clean and it was fitted with seats that did not recline. Most uncomfortable!
Easy boarding, good entertainment. Great crew.
Long flight to easy to complain about something. But really no problems here
Efficient and friendly staff
Seat backs barely recline - not acceptable for flight of this distance. For this reason will not book Air China again
Level of Service and the food.
I had to stay at Beijing for overnight and took a flight the next day.
Everything. Air China comfort and service is great. I travel a lot to China and Air China is my first choice.
Level of Service
The food was ok. Movie selection was decent and the screens are a lot better than on jet airways.
Boarding was a little delayed. Service was a little slow, but the crew was courteous and did their best.
Meals & steward
The crew at the airport and on the plane were excellent. We were on a family holiday with young ones and the crew really took care of our needs. They were extremely courteous and attentive.
The inflight entertainment options could be more current. We found the options limited... it was a good thing that the flight was short.
The flight from Toronto to Boston is extremely short, about an hour. I don’t feel as though I can rate the food since I didn’t buy any, it just doesn’t give me an option to not rate it. It was a completely full flight. It was as comfortable as can be. It’s a smaller plane so you feel everything but the captains were good flyers.
I’m not sure if this is something I can really complain about but I wish the flight attendants would’ve spoken a bit lower. For a plane where half of the people there had missed their connecting flight and were put on a 6:30 am flight, I don’t think we wanted to hear about their detailed personal lives.
The flight wasn’t full, so I sat in my own row,?which offered spare leg room (I’m 6’2”). Time to fix the leg room issue on Rouge flights — it’s 2018.
Crew seemed uninterested in general. On phones in back while people struggling to find luggage space. Coffee cups and plastic utensils, etc, stored in overhead bins so people at the back had to search for carry-on space elsewhere, again, without assistance from on board crew. Offered service only once and many were sleeping so didn’t get anything. The overall check-in process could be easier, as the app doesn’t always work as it should.
Crew was nice
The behavior of crowd and no leg space
Friendly staff, nice food and had a great time on the flight
The crew das really nice
Flight was smooth and quite roomy with seats; good and constant maintenance of toilets. Excellent and thoughtful e-entertainment
Flight attendants could be more friendly and attentive; seat and food sanitation could be improved more.
Crew was wonderful, fine flight, very prompt
Was unable to board an earlier flight without paying $75. If there are seats it shouldn't be so difficult to be moved.
Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers
The movie availability was very much appreciated.
Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight.
Crowded boarding area, but no standing around for long. Quick boarding. Entertainment not available so can't rate that. Good crew
The comfort, space, quiet, snacks
|Flights Arrive in||Newark|
|Flights Depart from||Shanghai Pu Dong|
|Airlines||Cathay Pacific, Air China, Air Canada, Etihad Airways, Delta|
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