Pros: "The little food packets were cool and convenient."
Cons: "I was really surprised that economy seats were not blocked off for COVID. They are tight enough as it is and I used SkyMiles to upgrade my seat and sat in a seat that was no different from economy and sat next to someone as well."
Pros: "On time"
Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Cons: "No ear plugs in my amenity kit??"
Pros: "Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight."
Cons: "Nothing really. Flight was quick."
Pros: "Great crew, prompt and courteous despite the short flight"
Cons: "Flight departed an hour past scheduled time due to a snafu with flight attendants: they were either absent or really late or a replacement crew. Unacceptable personnel management."
Pros: "Every was great, honestly"
Pros: "All the attention bestowed upon me"
Pros: "The flight attendees were nice and attentive. The entertainment was great."
Cons: "The boarding crew was less than pleasant and had an attitude. They changed my assigned seat and when I asked why, they rushed me to board offering no explanation except “your seat is no longer available”."
Pros: "The fact that we left on time given the thunderstorms in the area, and landed on time in Atlanta was amazing. Congratulations to the crew!"
Cons: "Not surprised there was no WiFi, but it would have been nice as more aircraft of all sizes are now equipped with WiFi."
Cons: "The Male flight attendant was rather rude"
Pros: "Crew was courteous."
Pros: "Friendly and Professional Crew"
Cons: "Snacks were a bit boring & no tv’s onboard."
Cons: "That Delta was not more accommodating when I missed my flight.. Got totally lost in Austin. Have never driven there before and highways were difficult at times. $503 to get on another flight home. Ended up getting better deal at Southwest. Will most likely stick with them next time I am forced to fly."
Pros: "Basic flight... likedthe tomato juice and snack mix"
Cons: "Announcements startled me every time due to volume"
Cons: "- Put a special meal request. Meal request (vegan vegetarian) was confirmed on my boarding pass. However, when service came, flight attendant informed me that "I don't have any left. sorry". So I went 15 hours without food. - Ceiling light was "broken" and falling off. The light would not turn off, so I went 15 hours with no sleep. Overall very rude and low standard service."
Pros: "We landed safely - crew was nice enough."
Cons: "Heard one crewmember make snarky comment about another passenger (A stranger). Had to wait on the ground for about 30 min for 6 crewmembers that “needed” to be in MN. Yeah, that was awesome with a 2 yo and 4 yo..."
Pros: "Timely, clean"
Cons: "A little chaotic at boarding time"
Pros: "It was a very easy boarding process and everybody I can across seemed to be enjoying themselves."
Cons: "Seats were a bit uncomfortable and the entertainment was not readily accessible."
Pros: "People were great"
Cons: "Air vents and the side of aircraft felt like it was loose and falling off."
Pros: "I like that I had a window seat with enough space to stretch my legs and look at the view."
Cons: "I was shy about 45 min of boarding my flight. I didn't want to do self check out because I wanted to make sure my Itinerary was right so I went to a clerk. She did my boarding pass by verifying who I was and by my Id and printed out. I then go to security they asked for my Id and boarding pass. I gave it to them and she was like Ingrad is not your name doesn't match your ID. I said no it doesn't your going to have to go back up and get my boarding pass redone again. I was Furious and frustrated because I didn't want to miss my flight over a mix up from one of your Clerks and at the time she never asked me if I wanted a window seat or not . This made for a bad experience going to Atlanta but I was grateful that I didn't miss my flight."
Pros: "Every single detail was outstanding"
Pros: "Normal flight with every seat filled. I liked the icw.cream bar they served."
Cons: "Small seats. Dirty air."
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Pros: "Quick boarding"
Cons: "Seat was very cramped and I want able to be comfortable at all. I couldn't even sit back I the seat!"
Pros: "The flights were smooth, it was an easy process"
Pros: "We fly lots of different airlines including Delta. They have really risen to to the top in recent years. Today's flight was great.. helpful crew, decent seats with ample legroom( I'm tall). The snacks were decent for what they were. Definitely keep flying with them!"
Cons: "Boarding was a little crazy but everything in Mexico is a little loco so it was to be expected I suppose. The ramp crew handled things well in the end"
Pros: "Delta plane was renovated for the entertainment and seat comfort. This was the first time I didn't have to recline the seat because the normal incline felt fine. Legroom was good also. Every seat had a screen and free media to choose from. Very impressed. Great job Delta!"
Cons: "There was wifi onboard and it was advertised that we could connect and use iMessage, whatsApp and Facebook messenger free of charge but I wasn't able to do so on this flight. I didn't ask about it but this would be an excellent amenity to keep in touch with the people on the ground"
Pros: "Food good, wine OK"
Cons: "Discomfort bad"
Pros: "Everything was excellent"
Cons: "Excellent job and keep it up"
Pros: "Easy boarding, great service from the flight crew, and excellent food and drink service. Seats were comfortable and plenty of entertainment options for a long flight"
Pros: "We made it it was short 1 hour 11 min"
Cons: "I had a long lay over it was more then 12 hours"
Pros: "I like that if you're willing to gate check your bag, Delta allows you to check in with Zone 1 boarding. Seats did have plugs, which is a huge plus."
Cons: "Touch screens on the in-seat TV were not sensitive enough, technology on board was somewhat outdated."
Pros: "Free earphones"
Cons: "Delayed boarding Delayed flying after boarding Delayed in flight service"
Cons: "There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears."
Pros: "Nothing. Will not take again."
Cons: "Terrible service, inefficient, cancelled flight and announcement was made 15 mins after boarding time. Could've caught an earlier connecting flight out had the airline handled the situation properly. Instead it chose to risk the lives of passengers by hoping a sick pilot would be well enough to fly, however he fainted. Good thing it was not while he was in midair, I would've been a goner by now."
Pros: "Flight attendants"
Cons: "Tv wouldn't work and delay that wasn't weather related and the food was awful"
Pros: "Great entertainment, good food, nice staff."
Cons: "You have to pay for the ckecked baggage ($25 per piece) and the airfare was not cheap."
Pros: "Delta crews are the best in the US, very competent and they know how to take care of you."
Cons: "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
Pros: "Got delayed due to the computer shutdown"
Cons: "Was delayed 1.5hrs"
Pros: "Nice flight attendant."
Cons: "Both legs of the flight were delayed, requiring long stays on the tarmac."
Pros: "Overall service, food, entertainment was good. This was a Virgin Atlantic flight to New york with a connecting flight to LA."
Cons: "The time between the two connecting flights made it impossible to make the next flight. Between waiting for customs and my luggage by the time I made it to check my bag again it was time for the flight to leave. There just isn't enough time and it looked like everyone missed their connecting flights."
Pros: "Plane took off and arrived on time"
Cons: "Seats are terrible with not enough leg room. My knees were pushed up into the seat ahead with no room to reposition or move."
Pros: "Everything went fast and smooth."
Cons: "Thought Comfort Plus had in-seat charging ports, but neither leg of our flight did (A320, RJ900)"
Pros: "I could have flown United direct for about the same price - but chose to fly Delta via Atlanta because, well, it's DELTA. Delta's first class is really first class - it's more than just a bigger seat .... the staff from the counter to the cabin crew all treat you like you're a valued first class customer. The experience of flying today is mostly like being shoved into a subway train in Japan with no genuine gratitude for my patronage. Not with Delta - they really do go above and beyond and it is not lost on me."
Pros: "There was nothing I liked I was not on the flight"
Cons: "American airlines should have made sure that I was able to get on my flight instead of delaying my previous flight so many times that it ended up having to rent a car and drive from Louisiana to Las Vegas. they were unwilling to accommodate me on a flight that would get me home in time for me to go to work as a nurse"
Pros: "The crew for the rear of the plane for this flight was fantastic."
Cons: "More Woodford reserve. Was only 1 available."
Pros: "Ease of boarding."
Cons: "Flight got in late and I was unable to make my connecting flight."
Pros: "The flight was on time"
Cons: "The crew, comfort, flight itself"
Pros: "Great price!"
Cons: "More food."
Pros: "Good range of entertainment, comfortable seats."
Cons: "Some dinner choices had become unavailable by the time I ordered."
Pros: "Not too much delay/ wait between flights"
Cons: "snacks ?"
Cons: "The aircraft was very cramped. Water and some solid items leaked onto my head from the overbin."
Pros: "Seats were roomy and comfortable."
Cons: "The communication on the actual flight could have been better. The flight from Houston to Charlotte was not very informative as in weather conditions, traffic, or the time in which we landed was not gone over."
Cons: "Leave on time. My round trip had 3 legs to it and 3 of the 4 flights were late!!!"
Pros: "Comfortable seat"
Cons: "Umm, maybe a tv in the headrest"
Cons: "The DVD/ movies was having an issue.., couldn’t play.. I had to ask to have it reset a few times."
Pros: "Seat was good"
Cons: "Being able to upgrade to business or first from app"
Cons: "Free lugagge for veterans. We have made our sacrifice."
Pros: "Ddd the pilot just start working for American Airline? Worst landing ever in many years of travel working for FAA! The guy need to get more training for sure."
Pros: "Crew was friendly"
Cons: "Delayed flight again. The American Airlines norm now. Seats are small. I ended up sharing part of mine with the man next to me. No food or snacks No entertainment. Not even a skymall magazine to keep me amused."
Pros: "The flight itself was about as average as any other flight. At least all our luggage made it from the incoming flight from Key West to join us in Charlotte. That was our final destination but most of the passengers were making additional connections."
Cons: "The boarding went like the plane was ready to leave on time, except it didn't. There was a delay because the flight crew came from another arriving flight, so they had to go through the full pre-flight checklist. Then there was a "minor maintenance issue" that couldn't be fixed right away because it was "shift change" for the maintenance crews. Eventually they arrived and fixed whatever, while everyone was getting texts and alerts that kept delaying the departure by 15-minute intervals. Over an hour (while sitting in a warm plane) after the original scheduled departure, we left the gate, sat on the taxiway a while, then took off. Cabin crew only had cookies and drinks, no other snacks or food. All anyone got was an apology for the extended delay."
Pros: "The flight was comfortable and the crew were very nice."
Cons: "I didn't look like that we had to board outside because a flight going to Texas was late."
Pros: "American Airlines staff from checking to departation were very friendly."
Cons: "Sat behind a couple with a small dog that was very stressed and barked at anyone that walked by. It was a late flight and I could have used a few winks."
Pros: "Pilot John going to DFW , awesome!!!!"
Cons: "All good !!"
Pros: "It was the most uncomfortable flight I can remember"
Pros: "Lunch was GREAT- usually fly Delta but this was comparable."
Cons: "WiFi, ESPECIALLY when you pay for a first class ticket, should be free. Further, the instructions for connecting to paid WiFi are NOT printed clearly anywhere. I had to go to the internet while on the ground. There are many movie and TV show options for free on your own device, however."
Pros: "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
Pros: "The fact that they re-booked without me having to contact customer service."
Cons: "The connecting flight was cancelled while boarding was in progress at the start of the journey."
Pros: "The flight crew was very pleasant."
Cons: "The flight was delayed and when we arrived to the destination we were unable to land and the pilot made a brisk turn then the landing was rough. We also fad to wait about 45 minutes before we parked at the gate. I suppose the bad weather was to blame but it was very uncomfortable and would have appreciated better communication from the flight crew."
Pros: "Three beer and three wine selection made the flight go by quicker. Food was better than expected based on pasta or shepherd's pie options."
Cons: "Full flight with uncomfortable seats, no tv/movies at each seat. Our AA four-hour flight after this was much nicer, with in flight entertainment. What?! I haven't flown on an international flight without entertainment at each seat in 10 years... And I have flown to over 40 countries since then."
Pros: "The flight was on time. It was smooth and we had absolutely no problems"
Pros: "Friendly staff."
Cons: "Typically claustrophobic conditions. No in-flight entertainment."
Cons: "First flight was cancelled and alternate flight was delayed. USB charging port didn’t work. Very disappointed."
Pros: "Wonderful flight"
Cons: "The only thing I didn’t like is that he have any fresh food they said something was going on in LA that prevented him from giving us actual food other than that everything else was fine"
Cons: "Potable water was down so no coffee, tea, or more important... water to wash hands. Then they didn’t have my second choice of beverages after coffee either."
Pros: "Short flight; no food or entertainment on board. Wish more airlines and airports would consider direct to ILM! Great airport! Leave a little early and arrived early!!"
Pros: "The flight itself was fine"
Cons: "I bought the tickets together, but was informed at the ticket counter that i had only purchased tickets—not boarding passes. Boarding passes needed to be purchased by paying extra if my husband and I wanted to sit next to each other. I tried calling the customer service line through kayak and waited on hold for a long time with no indication of wait time. When the gate agent arrived, we asked and were moved to seats next to each other right away. The ticket agent at initial check in was very abrasive and non-solution oriented. if what she was saying was true— that we only paid for tickets and had to pay extra for boarding passes together— that was never made clear during the booking process. It’s unlikely I’ll use kayak again unless I know for sure what I’m buying."
Pros: "Considerate flight attendants. Turned lights down for evening flight, so we could get some rest."
Cons: "Flight was not on time. Time was changed a day prior with no reason explained. No in flight entertainment on this flight."
Pros: "Movie selection was good."
Cons: "Food and WiFi connection was horrible. Crews were unfriendly."
Pros: "quick easy flight"
Cons: "the remodel at LAX is a mess but the shuttles are nice, just be prepared if you have to shuttle to another terminal. Also check food, I went from gate 50A and had to shuttle to 52A and that area only has one area to get something to eat and its just sandwich, and not a lot of choices."
Pros: "The air stewardesses were extremely cordial and continuously asked if the passengers needed anything many times during the flight. It's a small gesture but I appreciated it very much. Free wifi (for movies/in-flight entertainment) was also a plus."
Pros: "The location of the seat with "leg room" was next to the bathroom."
Cons: "The location of the upgraded seat with "leg room" was only half way open to leg room due to the exit door inconvenience"
Pros: "The flight attendants were incredibly attentive"
Pros: "Entertainment on long flights is vast. Flight attendants are nice and are prompt with requests."
Cons: "Bags that are told will be planeside end up being sent to tne final destination and no tags are given to the riders to let them know beforehand. Workers at counters were very rude."
Cons: "see review headline above"
Pros: "Appreciated the extra legroom and food and drink service, even on a short flight. Crew seemed very friendly."
Cons: "It was way too cold. We shouldn't all be bundling up in scarves and jackets. I've noticed that European airlines manage nut to freeze the passengers, so three must be a way to adjust the standard temperature on planes a but more."
Pros: "Schedules were always on time, the price was the best"
Pros: "Everything went well. No problems."
Cons: "American Airlines are incompetent. Almost 3 hour delays for no reason. The lavatory was not working so delayed the flight for it when the plane has been sitting there for 2 hours before the flight time. In they end the decided to fly with the lavatory after waiting for 1 hour take off time. Then that chained different causes, runway delay times and gate taxi delays at landing. The flight was very bumpy because they were trying to make up for lost time, such a mess."
Pros: "Quick boarding"
Cons: "Flight attendant said there was no where to hang my suit, and the plane was soooo hot!"
Pros: "No problems, our connecting flight was a little late but still made this on time."
Cons: "More comfortable seats."
Cons: "Delays, bumpy ride, narrow seats, no drinks."
Pros: "The crew was very nice"
Pros: "Crew was very nice!!"
Cons: "Space on seat not comfortable for tall people"
Cons: "Flight was delayed by 2.5 hours."
Pros: "Seats are small. Mans arm was touching me the whole flight."
Cons: "Plane was over four hours late to depart! United did keep me up-dated but the reason for the delays kept changing!"
Pros: "The flight was delayed by a couple hours, causing a missed connection in SFO. The United agents, both in PPT and SFO were greatly helpful in getting me rebooked and accommodated. A special shout out to the *captain* of this flight who helped sort me out, off the clock, after a long flight."
Cons: "The media screen at my seat didn't work at all."
Cons: "Seats are not very big."
Pros: "I had an excellent sandwich on the flight from Germany. The Coach cabin crew were very good."
Cons: "Good price for money paid."
Cons: "Made us reboard because of a miscommunication, causing an overall hour delay"
Cons: "In flight entertainment was very spotty and would almost be better if it wasn't available."
Pros: "Efficient and professional staff"
Cons: "board . The door was closed & we waited for 2 economy passengers - took an hour . mY experience - once the door is closed , it does not open until the plane reaches the destination ."
Pros: "Good price."
Cons: "It took you 4 days for you to get back to me with the confirmation number after I had requested it via e-mail. Also, you should note Lufthansa-issued documents never commence with "220-" and then the subsequent numbers. Lufthansa tickets are always issued with "2220-" at the beginning and then the subsequent numbers. You need to update your computers otherwise with the original Lufthansa-issued ticket number you provide at time of booking, the booking will not show up in Lufthansa systems."
Pros: "Departed early for an early arrival which was pleasant."
Cons: "It was fine, roomie since I had my own seat section to myself"
Cons: "The flight was delayed for nearly 3 hours!!!!"
Pros: "The flight was fast, quiet, and had a friendly crew"
Cons: "We were delayed almost an hour because there was no crew. But, who needs to leave on time when the pilot floors it and gets you there almost on time?"
Pros: "My seat and space was good. The plane boarded on time and left on time."
Cons: "The stewardess Susan Schultz was rude at the end of the flight."
Pros: "it was ok just a long flight"
Cons: "food too high"
Cons: "Wait in Houston. Delayed flights. Not united fault"
Pros: "The plane was newer and reasonably clean looking."
Cons: "I was on the last row in a window seat. Throughout the entire flight tiny ice pellets kept flying out of the vent system above my head. When I mentioned it to the flight attendant, she just shrugged and said "it's just the air conditioner ", like tough luck. That was the only time I saw the attendant. No drinks, no snacks. I guess she didn't have time for the last 4 rows of seats, although the flight was 1 1/2 hours long."
Cons: "Delays, delays, delays. Total of 4 hours delayed."
Pros: "The young ladies who booked hotel after flight was cancelled and worked to get ne on a different flight closer to my interview was great."
Cons: "3-4 delays. Boarded the flight and then told we did not make the cut off time and pilot could not legally fly!!!!!! The stewards was NOT nice at all. The way she scolded a man for changing seats was embarrassing. I was utterly disgusted. Tgeybdud not explain the sense of urgency needed when boarding. Passengers would have moved faster."
Pros: "Was on time and staff was great. You"
Pros: "We finally arrived safely."
Cons: "The plane was filthy and crew was not very helpful."
Pros: "Even though this was a smaller plane, the seats were roomier"
Pros: "Courteous attendant. Light snack provided were enjoyable."
Pros: "the fact that I could pay for more comfort with an upgrade"
Cons: "When the crew moved a baby, Mom, and Dad to the upgraded seats for free...And the baby cried the entire flight. Not the baby or parents fault...The crew member did take paying upgrades into consideration. I should get my money bac"
Cons: "Didn't get in until 3am"
Cons: "4 hour delay"
Pros: "Excellent personnel, friendly and efficient."
Cons: "I was sitting in the boarding area and it was a quiet space, but I didn't hear the boarding announcement. I did get up when I saw that others were but meanwhile still didn't hear continuing announcements. Thank goodness for the excellent boarding sign which noted what zone was boarding."
Cons: "Due to the delay of the flight from Palm Springs to Denver, our layover was much longer in Denver, and the flight to Louisville was delayed numerous times."
Pros: "Will never fly United Airlines!!"
Cons: "Customer Service was terrible!!"
Cons: "No entertainment provided"
Pros: "It was a great flight"
Pros: "Arrived to destination early"
Cons: "Asked to be moved to an empty row. Was told "no" by the stewardess, she then offered that same row to another passenger 5 minutes later."
Pros: "Flight was cancelled night before. Rep said impossoble to get him home the same day. Looking online there were flights available, just more expensive and doesnt follow their policy. Very disapointed."
Cons: "Inable to to rebook flight in same day because of "policies""
Cons: "•Security was very weird and aggressive towards me. I was "acting suspiciously"...it was my first flight alone and I was confused on where to go •Sat on runway for 30 mins after we landed •Super small plane, barely any room to walk on/off plane"
Pros: "Crew was efficient and professional while being very congenial."
Cons: "Seats would't recline due to the emergency exit behind my row."
Pros: "Can't usually go wrong, 1st flight of the day!"
Pros: "On time flight"
Cons: "Lack of meal service"
Pros: "The flight left on time"
Cons: "There was a gate change and I requested an aisle or a window seat but ended up getting a seat in the middle somehow"
Pros: "Food was a bit better than I expected. Videos kept going out. Staff were great. Plane landed well!"
Pros: "Boarding was ok"
Cons: "I was one of the last to broad the aircraft and found that my seat was given to another customer. I was asked by the flight attendant if I could seat all the way in the back by the restrooms. I was not happy with this at all but could live with it. Once we landed I waited on my bags at baggage claim. Found that my luggage had been damaged."