I liked the friendliness of the crew. How they greeted you boarding and leaving the plane. The friendliness of the crew passing out snacks.
Cons: "Superior customer service"
Pros: "Flight was smooth and short"
Cons: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"
Pros: "Was boarded promptly"
Pros: "Food selection, service, and variety of entertaining entertainment options."
Cons: "More leg room for economy."
Pros: "Delta app is awesome."
Cons: "Really nothing. They did a great job."
Pros: "The fact that we left on time given the thunderstorms in the area, and landed on time in Atlanta was amazing. Congratulations to the crew!"
Cons: "Not surprised there was no WiFi, but it would have been nice as more aircraft of all sizes are now equipped with WiFi."
Pros: "Better than spirit"
Pros: "Boarded on time."
Cons: "After boarding the door was closed and the jet way was moved back. 5 minutes later they said they were going to bring the jet way back and open door to let more people on board. They broke 2 FAA regulations by doing this and we were delayed an hour because Deltas computer would not allow this."
Cons: "On my opinion Delta is one of the best airlines. Staff are friendly and they made me feel service. They are really nice and they.take care of been on time and anything you ask them they are there to answer. Great airline"
Pros: "Basic flight... likedthe tomato juice and snack mix"
Cons: "Announcements startled me every time due to volume"
Cons: "Very late and boarded too long before leaving the gate."
Pros: "Quick boarding, extra space to put things in front of you"
Pros: "Great leg room"
Cons: "I was next to an obese person who literally took half of my seat. That was extremely uncomfortable."
Pros: "All things connected to the flight were just right"
Cons: "Nothing was an issue."
Cons: "They ran out of blankets, earphones on the flight"
Pros: "Service is excellent. And the comfort too."
Cons: "A couple of rude passengers that were complaining for everything and I felt Delta crew had to be a little more strict with that situation specially when other customers want to have a comfortable and pleasant flight ."
Pros: "We left and arrived early. Smooth flight overall just a great experience"
Cons: "We couldn’t have peanuts. Not really a negative but"
Pros: "On time. Connecting through Atlanta is quick and efficient"
Pros: "Comfortable seats"
Pros: "Flight was on time, flight attendants were very nice and professional."
Pros: "Nothing in particular stands out."
Cons: "The boarding process seemed backward, took longer than usual to board the plane."
Pros: "I like that I had a window seat with enough space to stretch my legs and look at the view."
Cons: "I was shy about 45 min of boarding my flight. I didn't want to do self check out because I wanted to make sure my Itinerary was right so I went to a clerk. She did my boarding pass by verifying who I was and by my Id and printed out. I then go to security they asked for my Id and boarding pass. I gave it to them and she was like Ingrad is not your name doesn't match your ID. I said no it doesn't your going to have to go back up and get my boarding pass redone again. I was Furious and frustrated because I didn't want to miss my flight over a mix up from one of your Clerks and at the time she never asked me if I wanted a window seat or not . This made for a bad experience going to Atlanta but I was grateful that I didn't miss my flight."
Pros: "We landed earlier than expected"
Cons: "Bathroom was very smelly"
Pros: "On Time"
Cons: "No opportunity to purchase additional food"
Cons: "Got put on standby despite having purchased my ticket over 1 month in advance"
Pros: "I am liking the new Delta terminal at LAX. The flight crew was nice pleasant and helpful. The pilots kept us informed."
Cons: "The Delta Sky club was small and over crowed. If you go take the first seat spot you can find. It doesn’t get bigger. I have high hopes for the new combined lounge between the terminals. The flight itself felt like an older 737-800 while it had power there were only two and the two others in my row snagged them. I was in Delta Comfort and have to say the extra leg room isn’t a lot."
Pros: "We made it it was short 1 hour 11 min"
Cons: "I had a long lay over it was more then 12 hours"
Pros: "gate staff were great"
Cons: "plane cabin staff looked overworked"
Pros: "Crew was as helpful as they could be. Even though they didn't have much info about the delay, they answered questions and stayed calm."
Cons: "2 hour delay. Got a free bottle of water."
Cons: "Everything was perfect"
Pros: "Plane was clean. Hotel due to missing connection was nice."
Cons: "Flight delays cause cascade of irritable passengers. Flight out of Phoenix delayed due to late departure from previous location. We were told mechanical reasons was the cause of the delay. This caused many passengers to miss their connecting flight in Atlanta. When we arrived after midnight, one gate person was attempting to help 50 people with morning connecting flights and room accommodations. The airline knew 3 hours prior that they would have tired, hungry, frustrated passengers. To then have to wait more than an hour in a line to get a bed and or a meal was too much for most people. There were other smaller examples of how Delta's staff or procedures were not customer centric. I will avoid Delta for travel in the future, and I am getting out of their stock."
Cons: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Cons: "My email read check into Aeromexico I could not check in the Aeromexico using my phone I was dropped off at the Aeromexico terminal after standing in line for half an hour I find I was in the wrong terminal I needed to be in a different terminal with Delta because Aeromexico even on my reservation read that does not fly to Tampa. I had to find a shuttle to another terminal the shuttlesare not marked it was very confusing"
Pros: "Friendly but efficient. Allowed me to keep my bag with me without a fight."
Pros: "Was a nice flay , thanks"
Cons: "I like the AirFrance seats more than I like the Delta seats. AirFranxe has better entertainment too."
Cons: "No seat assignment prior to arriving at the gate"
Pros: "Everything else good."
Cons: "My connecting flight left 20 min early!!! I missed it because my original flight was 25 min late."
Pros: "Very good."
Cons: "Snack food not health.Cold and I lost my glasses in the boarding lounge and found the lost and found difficult to fill in as I didn't know area code. It took me a while to get I have not had a reply"
Cons: "Made me check a small bag and let others carry on 2 and3 bags very rude"
Pros: "The passenger seated next to me with a sense of humor about our situation."
Cons: "For some reason when I booked my flight, for this leg of it, I had "get seat assignment at gate". Once I got my seat assignment I thought I had a window seat: however, when I boarded the plane, I realized that I was in the very last seat of the plane in the window position, but no window. I was crammed in next to a wall and claustrophobic the whole way as I couldn't see anything, couldn't recline at all because behind me was the bathroom, and the engine roared at times in my ears to where I couldn't hear the passenger next to me when we tried to have conversation as the engine was right outside my "wall". We joked, when we could hear each other, that we must've pissed someone at Delta off the last time we flew them. I have no idea why I had to get my seat assignment at the gate for this particular flight, or why I was put in the 'flying coffin' seat, but it made for a very unpleasant experience. Why even have that seat in the plane? Everyone pays a lot of money to fly these days and deserves better than that seat when doing so. just take those two seats out and give everyone else a little more leg room = much better passenger experience for everyone...my suggestion if Delta really cares about the quality of passenger experience."
Cons: "No entertainment and only pretzel and peanuts available"
Pros: "Flight delayed for four hours, then delayed another hour before we left. Delta won't let you pick your seats, so although we were 3rd in line at the gate, they put my family of four at the rear of the plane. I will never fly Delta again."
Pros: "Arriving and departing flights were at totally opposite ends of airport"
Cons: "My suitcase was damaged(torn through!)"
Pros: "After flying American Delta was an miracle. I didn't have to spend the night in the airport. It was on time. Everyone was nice & helpful. Easy."
Delayed for 2.5 hours, ending up awitching planes. As we left Charlotte at 0035, no services were offered. It was not a full flight.
Cons: "It was excellent trip regarding service."
Cons: "American Airlines is on top there game"
Pros: "Seats weren’t too bad, the plane was clean, and the crew was nice."
Cons: "Our flight kept getting delayed due to paper work AFTER we boarded. There were also a lot of people on the plane and no social distancing."
Pros: "The crew was super polite, even with the delay."
Cons: "I wish the seats were more comfortable."
Pros: "It was a quick and comfortable flight, no complaints."
Pros: "There was nothing I liked I was not on the flight"
Cons: "American airlines should have made sure that I was able to get on my flight instead of delaying my previous flight so many times that it ended up having to rent a car and drive from Louisiana to Las Vegas. they were unwilling to accommodate me on a flight that would get me home in time for me to go to work as a nurse"
Pros: "The plane was super comfortable"
Cons: "The crew of boarding was very rude"
Pros: "I did not take the flight, I stopped in Miami instead."
Cons: "Don’t know because I did not take this flight."
Cons: "Being offered a cup of coffee would be nice"
Cons: "Flute gate changed 35 min prior to boarding to a new gate that was a 10 min walk. That was stressful. The flight ended up being delayed 20 min as well."
Pros: "Loved the individual monitors"
Pros: "The back crew member was amazing. She really seemed like she cared."
Cons: "Larger seats and larger walkways."
Cons: "Charlotte airport needs to stop taking the protective cover off of my suitcase and I don’t get it back, this is the 2nd time that this has happened in Charlotte and it keeps costing me money to buy new covers and my suitcase becomes more damaged because they treat other’s belongings with no respect."
Pros: "Very short flight, crew was great"
Cons: "In Orlando we had a connection to Alaska Airlines to Portland, Oregon. No one knew where it was. Gate attendants told us to look on flight board. Not listed!"
Pros: "The pilot did great job.brought us before time."
Cons: "Pay extra for bag :( No video screen No food The check in area was mooved without notice."
Pros: "This fly was ok;was yet a litle time 20 minutes late."
Cons: "Wahington to Orlando was ok.O ly 20 mi utes late."
Pros: "The entire experience was amazing."
Pros: "The seating and leg room was comfortable."
Cons: "Since my ticket was "basic" I was put in the last boarding group and given a middle seat; my mother was also in a middle seat. Once boarded I noticed everyone around me was separated from their families--to the point where a baby was transferred 3 times over my head between the parents!"
Pros: "The plane was very quiet"
Cons: "I don’t like the stand to put your own iPads on. Just give us the screens. Seems cheap for a 5+ hour flight. Come on american."
Pros: "Friendly crew, comfortable and ON-TIME!!"
Pros: "Pero AA Me conectaron de inmediato al proximo vuelo y logre llegar a mi Cena de Navidad con mi familia.. Gracias"
Cons: "que las distancias dentro de los gates del aeropuerto es muy larga y como no camino rapido perdi mi vuelo..."
Pros: "I slept the entire way because our flight was delayed and This was a connection flight for me but had now slept all day!!"
Pros: "Seats were nice and enjoyed the entertainment. Late flight meant loads of open seats and everyone was very happy about that."
Cons: "Delayed a half hour to board because flight attendants other flight was late getting in, but they kept us informed the entire time. Wasn’t their faults. Once we were on the plane, our flight was delayed for an hour, once again the pilots kept us informed and it wasn’t their faults. But it was kinda annoying."
Pros: "We were 40 minutes delayed but received good communication and had an uneventful flight otherwise."
Cons: "Horribly made me cancel flight because of 1min after 30 min cut off for boarding pass. Sat at the front desk for 29 minute arguing until my plane left."
Cons: "Boarding was poorly set up."
Cons: "System resets & bright light bursts in our faces over and over. Also when cabin lights dimmed the blue lights on seats were not enough to light the way."
Cons: "American continues to surprise through their lack of consideration and cheapness Prefer to have seat empty on the front rather than move passengers that are loyal frequent flyers. The most important point for American is you have to pay for everything including for flight status. No longer miles flew but how much you pay them"
Pros: "It made for a interesting Christmas but not a very jolly one."
Cons: "The flight staff skipped my aile a few times on accident. The touchscreen didnt worl very well, they offed free headphones but my headphone jack was broke and all of the usb charger ports didnt work in my row there werent many new choices for entertainment. And the food was interesting I'll give it that."
Cons: "We arrived in Amsterdam at 9am, after traveling two hours to get there. We found out right away that there was a delay and chances of missing the connecting flight from Philadelphia to Orlando were great. We requested a different booking to insure travel to Orlando, which was denied. So the connecting flight was missed and after hours arrived in Orlando at midnight. Missed my ride and all car rentals were booked. All this caused a lot of anxiety and unnecessary stress. Very disappointing. And to add to it, the flight itself was horrible and there was no entertainment available for the entire flight."
Cons: "Sitting next to a bunch of crying babies"
Pros: "Poor airplane not have nothing"
Pros: "Time in air was quicker since we left so late"
Cons: "We spent 45 minutes on the ground in miami waiting for rake off in a hot airplane with no real air. Babies were crying because of the heat and everyone was sweating and complaining."
Cons: "Change of gate without notice because of this I lost my flight and I had to stay at the airport overnight the next flight was seven next day and the person out of content wass not nice at all she was so rude that didn’t make it easier for me !!"
Pros: "Nice crew"
Cons: "Crew let people move to main cabin extra without paying like I did"
Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
Cons: "Total incompetence. Navigational system broken, two hours on the tarmac, unboarded, then reboarded one at a time, then out to the tarmac and then back to the gate to do FAA paperwork before finally being over 4 hours late. And they don't really care. Very sad."
Pros: "Seemed to have more leg room than average. Generally fine. I got to my destination without incident, and that is the most important thing! But flying today is awful. Uncomfortable, unpleasant, stressful, etc., all so the airlines (and their CEOs) can make millions."
Cons: "Crew was "all business" -- not many smiles. They offered the usually .5 ounce of pretzels or two cookies. Passengers routinely asked "can I have both?" and the answer was routinely: no. Really? My $300+ ticket isn't worth pretzels AND two cookies? Seems silly. And, you know that have BOXES of these free snacks."
Cons: "It was a full flight, anyone in loading zones 7-9 were required to check their carry-on luggage. We were in loading zone 6, so not required and preferred not to due to our full day of air travel that would continue into a 3 hour car trip. My husband reached the gate, his ticket scanned, and let onto the plane. I walk up next, my ticket is scanned and then the personnel at the gate said in what I can only describe as the most disrespectful, inconsiderate, ill-tempered tone that he would need take my bag. He grabbed it out of my possession, shoved it into the luggage sizing rack and even though it did fit inside the lines, he said it was "too close" and would need to be checked. Not wanting to cause a scene and quite frankly speechless by this man's attitude, I did not object.. It was not until I was seated on the plane that I noticed more than a dozen items of luggage larger than mine and that the vast majority of people that had 3, 4, 5 carry on items when the maximum is 2: one personal item and one carry on luggage item. It was both the lack of respect and the lack of consistency that lead me to have an extremely "poor" boarding experience. Serious retraining needs to be completed and boarding attendants should not be able to harass airline passengers."
Cons: "LATAM took our luggage from a flight from a different airline that we used to get from Miami to Orlando. They locked it up and closed before we arrived. My friend was unable to get his medicine, I missed vital time from a work contract, and we had to spend the night at the airport waiting until 1pm today to receive our luggage. This is the worst experience I've had with an airline. No one spoken with on LATAM seemed to care. We were stranded without sleep and got no clear answer from the LATAM hotline. There was no mention of compensation for our troubles. I will not be recommending this airline to other travelers aa this has ruines my work schedule and my friend is unable to get his medicine."
Pros: "Poor for BIG Airline like that chips chips"
Cons: "NOT GOOD the is 2 MUCH for CHIPS"
Pros: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Cons: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Pros: "Everything was on time"
Cons: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."
Cons: "Had to deboard the plane due to mechanical problems, hour wait, missed the time to pick up rental car, had to find a new rental car upon arrival at the airport at 2am. Plane was freezing and crew had no blankets."
Pros: "On time"
Pros: "The crew was upbeat and friendly"
Cons: "Flight was late, there was no sense of urgency to get the passengers on the plane, it left almost an hour late, no chargers on the plane."
Pros: "Easy boarding"
Cons: "Half the flight didn't wear masks, crew didn't bother to enforce."
Pros: "This was my first time flying out of South Bend and I loved the smallness of the airport and the option to take a direct flight to Vegas to cost family. No long lines and crowds made it easy to social distance."
Cons: "I would have liked it the seat reclined slightly or had the adjustable headrest so my head wouldn't flop back and forth while I took a nap."
Pros: "Fast boarding, early arrival"
Cons: "Snack offerings"
Pros: "Crew and plane ride."
Cons: "The seats hurt us."
Pros: "Crew was nice"
Cons: "Leg room"
Pros: "The crew"
Cons: "Very bumpy from take off thru first half of flight, though this wasn’t anyone from allegiant’s fault, just scary!"
Pros: "Crew was nice and efficient."
Cons: "Check in counter needed more help-line very long"
Pros: "Boarding was fast. We arrived early."
Cons: "It was too cold & they kept turning on the lights (it was a late night flight)."
Cons: "Flight attendants talked loudly the whole flight. Very uncomfortable"
Pros: "The crew was very nice."
Cons: "The AC was broken - only the front half of the plane was getting it. The back half was very hot."
Cons: "There was no way for us to add another bag after our seat placement. No one answered the phone for Alligent and the website didn’t work. It costs $20 extra to do this at the airport. Even though it was not our fault that there was no one answering phone calls (and no way to leave a message)"
Pros: "Definitely the price. Fairly quick boarding process, just a little congested. Decent priced drinks."
Cons: "Not the most comfortable seats, but there was no one next to me, so it was okay."
Pros: "The crew was amazing"
Pros: "The gate agent was amazing and super helpful."
Cons: "Seats are tight and not very comfortable."
Pros: "LEFT EARLY ARRIVED EARLY PERFECT"
Pros: "The staff was friendly"
Cons: "The flight was delayed multiple times, the directions on having boarding passes on the app or printed prior were not given so found that our last minute to avoid paying the front desk clerk $5.00. The flight landed 5 hours later than scheduled which is completely unacceptable."
Pros: "Arrived on time after boarding was delayed. Great price/ you get what you pay for."
Cons: "No diaper changing station in any of the 3 bathrooms.flight attendants could have been friendlier"
Cons: "I am so angry booking with them. I booked the flight and then thought, ok I will add a rental car. It said clearly that the rental Car could be canceled up until 24 hours before the flight. Well, 2 weeks before the flight, my friend said, don’t get a rental car, I will have my car. So I cancelled and only then did I find out that once I booked it through their site I could not get a refund for the car and I could only get a voucher for use on one of their flights! And only after they take out any fees and costs that was accrued! So angry!"
Pros: "It was easy to book. And they helped me make changes to my flight schedule without charging me"
Cons: "Everything else is charged... from the in service beverage cart, to your boarding pass. Your baggage. Everything you have to pay for. So just be prepared for that."
Pros: "Quick boarding with no fuss."
Cons: "The planes could be a lot cleaner."
Cons: "baggage staff was super rude. She told me I am the last passenger on the plane which wasn't true. She made me pay $50 because of little overweight. I could easily redistribute the weight among my bags if she gave me little chance. I was a single mom with two kids (3 months and 3 years old) had to pay a fine which I can't afford. Thanks for giving me the chance to express my feelings."
Cons: "Our flight was delayed 4-5 times before it was cancelled all together and rescheduled for the following day. I lost over $200 in hotel charges and valuable time with family. A 3 day trip was decreased to a 2 day trip. Extremely disappointed. After sharing our experience with others we heard the same thing happened them."
Pros: "Fare and friendly staff."
Cons: "No wi-fi."
Cons: "I understand that Allegiant has a pricing structure to implement, but forcing passengers to keep personal items between their feet when most of the overhead compartments were empty was just insulting and ridiculous - not to mention dangerous. In the event of extreme turbulence (or worse), all those personal items would be flying around the cabin."
Pros: "Love the ticket price, but charging $44 for a carry-on? C'mon man! Added charges that were worth it? Priority boarding: $15, Exit row seating: $25 Also be advised that all food & drink is for purchase and must be purchased with debit or credit card - absolutely no cash."
Pros: "Plane was late. 2 years ago it was late and while there at the airport I heard Allgeant routine runs hours late or cancels. 3-4 hours, not an hour. Good thing I dont fly too often"
Pros: "On the way there and back the staff was friendly, the flight was smooth and and overall everything was just great. This was my first time flying with Allegiant and I will definitely do it again."
Cons: "Old plane with fixed seats with very limited leg room which were not comfortable- broken window shades, scratched windows, & rattles everywhere made for a long flight. Crew was ok, I would fly again if the price was enough of a savings"
Cons: "Allegiant 468 7/27 4 1/2 hour delay on flight 569 on 7/27 and not a single person on the ground or plane even said sorry. Allegiant also failed to update the revised departure time. Allegiant posted an initial delay of 30 minunutes but then, when there was a further 2 hour delay due to a problem with the plane in Vegas Allegiant didn't update the time. (G4 568 was showing a two hour delay, with a 1010 arrival into STS but Allegiant never updated the departure time for 569 to reflect the additional two hour delay.) It wasn't until I called that it got updated and when I called I had to point out that the airplane hadn't even left Vegas and Allegiant was still showing an 8:50 departure time. It also took the reservation agent over 20 minutes to get any information about what was going on. Lastly each and every time I call I was on hold for a minimum of 20 minutes before being able to speak to a person"
Pros: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Cons: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Pros: "Cheap fare"
Cons: "High baggage fees. Airplane sat for 30 min after boarding for fueling and some type of technical specifications. Seats don't recline."
Pros: "Comfort and speed of the flight. Attentive staff!"
Cons: "Need one craft beer"
Cons: "First they delayed the flight and then they cancelled the day of and I had to book a whole new flight for the day which was costly. I will never recommend that airline to anyone and I wanted to like it since I looked at their website and it looked very military friendly, but it was just disappointing"
Pros: "The price and the nonstop flight."
Cons: "6+ hour delays Plane looked to be in sad shape, paint peeling, looked bolted together from spare parts. Strange Air Conditioning issues mid-flight that turned the plane into a walk-in freezer. upon landing our entire flights bags were abandoned and there wasn't a single Allegiant representative in the airport to communicate with the airport baggage people. After 1.5 hour wait our bags were finally offloaded onto the baggage claim by an airport employee not normally tasked with the job. Allegiant was paged over and over with no response. I will NEVER fly Allegiant again."
Pros: "GREAT EXPERIENCE FOR A FIRST TIME FLYER"
Cons: "They overcharge for bags and their weight limit is only 40 pounds. They leave the desk and hour before take off which doesn't help people who are running late. They charge you to print out your boarding pass. They don't even send the boarding pass through email, you have to download the app. Overall horrible customer service. When call for customer service you can't even get a human representative. I missed my flight and they didn't even have another flight to to accommodate me to get to my destination and no one at the front desk to talk to."
Pros: "Airline was great. Told us right away they were only going to do one drink service so we could order two. Left on time and had no issues. Would definitely fly with them again. Even though you have to pay to check a bag, it's still a better deal than any other airline out there. People need to stop complaining about the extra fees, do you want cheap or not."
Cons: "Nothing. Was exactly what I expected for a $35.00 flight."
Cons: "everything was poor"
Cons: "5 hour delay. They offered meal vouchers. For 8 dollar like wtf? But of course they offered them after every place closed in the airport."
Pros: "STS ground crew waived goodbye. Love a small town airport"
Pros: "The flight left on time. Friendly crew"
Cons: "I don't like that they charge for carry on bags and they don't have a toll free number"
Pros: "It's a budget airline so don'texpect thrills, but it got me to my destination."
Cons: "The boarding agent didn't understand priority comes before group 3."
Cons: "Bought two tickets, I had to pay more to sit with my wife. Seats don't recline. Endless emails before the flight telling me to pay for my carry ons."
Pros: "Some of the crew was VERY rude. I was uncomfortable and will never fly through them again."
Pros: "Time of travel"
Cons: "No leg room"
Pros: "Having all the rodeo people going to the rodeo to Las Vegas"
Cons: "The weather blizzard and freeways being closed. I missed my flight"
Pros: "Check in was easy, seating comfortable, staff very polite"
Cons: "No complimentary beverage is kind of a bummer, since you do get quite thirsty during a flight"
Cons: "Media entertainment selection"
Pros: "Pilot was admirable"
Pros: "The crew was ok, it felt like we were getting as little information as possible from either the flight attendants and the captain. The seats were horrible and honestly this will be my last flight with United."
Cons: "Having the crew care and go through what to expect during the flight. United has the worst seats I’ve been on the plain had an insane and annoying rattle by the windows and the pilot could barley get through a sentence without stuttering or relaying wrong information."
Cons: "Keep on doing what u r doing"
Pros: "The announcements for our flight was not good. When I asked the counter associate "if our flight was on time" she said yes. What she should have said was "yes we're boarding now". We almost missed out flight! Also once we were settled and was able to order our drinks, it took them so long to teturn"
Cons: "As soon as we got our drinks. We started descending which meant we has to drink fast. It was not enjoyable!"
Pros: "Good entertainment section if you have your personal devices. Menu was better than most anymore (which isn’t saying much)."
Cons: "Attendants allowed drunk travelers to party and gather in the aisles. They were spilling drinks and yelling so loudly “talking” that you could hear them clearly over the engine noise AND headphones, and they kept serving them."
Pros: "The entire process was a breeze"
Pros: "Seats are small. Mans arm was touching me the whole flight."
Cons: "Entertainment system did not work. Wifi did not work so could not use personal devices. Light did not work so couldn't read a book. Looking at the back of the seat in front of me for 5 hours was pretty tedious."
Pros: "Absolutely nothing!!!"
Cons: "I’m still sitting here in Chicago in the plane (of my rebooked flight) waiting to get back to Vegas!!! I paid damn near $1,200 and I didn’t get what I paid for!!! I am accruing more costs and missing out on pay from my scheduled work day (today!!! Because I was supposed to be back last night!!!)"
Pros: "On time. Courteous and friendly flight attendants."
Cons: "A bit of turbulence at the beginning of the flight and the captain didn’t release the seatbelt sign for longer than I could! Sprint to the bathroom the minute the sign was released. Hallelujah!!"
Pros: "The staff was kind and flight was smooth"
Cons: "The plane was small and cramped. I could barely bend down to get my bag from under the seat in front of me and I'm tiny. I can just imagine how bigger people felt."
Cons: "First class no food they intended to give boicher for 20$ to buy food...shame on United"
Cons: "Was a disaster we’re stuck at the airport for 3 1/2 hours delayed the flight.... gave us a vautcher for 10$ canadian by the time everything at the airport was closed for food. There were no space for our luggage. Spend 12 hours at airports from Victoria to Las Vegas."
Pros: "The staff was pleasant and outgoing."
Cons: "The flight was delayed about a 1/2 hour to 45 minutes. The seats were slightly uncomfortable and that's based mostly because of the people around you. The lady in front of me pushed her seat all the way back up against my knees in one fell swoop catching me by surprise, her constant moving around didn't help the situation."
Pros: "We departed and arrived on time. The flight crew were efficient and courteous."
Cons: "I would have appreciated 1 more water service during the flight."
Cons: "Took off an hour late from a gate all the way across the terminal from the assigned gate. Promised "free" Direct TV did not work and the Wi-Fi didn't either."
Pros: "The crew was helpful and friendly, my flight was inexpensive"
Cons: "The seats were incredibly uncomfortable! Also, many people did not understand how to turn off the televisions, so it was pretty distracting to have so many monitors going when we all trying to sleep."
Cons: "Seat was really hard and hurt to sit on after the first hour. Even had trouble sleeping it was so bad."
Pros: "Organization, entertainment."
Cons: "Delays, lack of communication"
Pros: "Staff was pleasant, decent movies overall."
Cons: "I can't eat mushrooms. Both meals had mushrooms (3 out of 4 entrees) and it wasn't always obvious which ones. Additionally, the second meal with seafood or pasta, the pasta obviously had mushrooms so I chose seafood, even though I don't like most seafood. Mushrooms all mixed in with the seafood, so I had to pick them all out. Also 2 of the accompanying sides had mushrooms. Do they have a mushroom fetish like Cheesecake Factory? Need more consideration for people who may have varying food requirements that are unavailable to address during the booking process. I know you can't please everyone, but why overuse an ingredient that has a relatively low appeal to potential passengers? Will try again, just hope they can use similar customer service in their food preparation as they have otherwise."
Pros: "We got let in first because we had a baby under 2. A stewardess felt bad for our seating at the end and gave us a free blanky for baby and a free shot for me."
Cons: "The flight was delayed 2 hrs. The back seating was horrible. One crew member made fun of my sister for walking too slow on the way out. Like seriously we were the last seats on plane and had a baby. So yes we were slow!!!"
Pros: "The space in this seat I had, was awesome. The boarding crew was rather pleasant and I loved how my gate was right next to my next gate."
Cons: "The attitudes of the flight attendants on this particular flight; they seemed highly agitated, probably because they looked tired, but who knows? Their performance reflected their attitudes."
Cons: "Our emotional support dog was not allowed despite willing to pay $125 fee. They told we did not have the kennel. Other airline no problem."
Pros: "The crew was nice."
Cons: "Got stuck with the last row of seats. I never previously had the last row for a flight but to be honest it was definitely the worst seats on the plane. What makes it worse was these were not tickets I bought last week but on united economy they only give you seat selection just days prior and no explanation as to why you are placed in a particular row. Stuck near the bathroom and the seats do not decline at all though they deceptively provide the button to recline your seats. Horrible experience and one more reason to not fly United."
Pros: "Crew was nice & limited free on board movies & TV were available but I forgot my headphones"
Cons: "Same pretzels & one cup of Coke for a 3 hour flight. Very Cheap!"
Cons: "We were an 1hr and 40mins late. It would have been ok but the pilot and crew did say why. United kept me informed by using text messages which were great. They had us sitting down and water could be given until the flights starts but 1 st class recieved all the accommodations which i unstand that is why you pay for 1st class. But honestly the crew could accommodate a class of water to a few passagers. The pilot didn't have to wait 40 mins to let us k now we were waiting on maintenance to sign off on their form. Some of the passage obeyed the rules by turning of our phone. I turn my phone back on when i heard a passager say maintance was required. I would say flight was good sits were smaller than last August"
Pros: "I know it's not the crews fault for the delay, but everything was just truly horrendous. I was a little hesitant to fly United after their scandal, but now I know that I should not have. After a 2+ hour delay, I had to pay $60 at the gate to check a CARRY-ON that I had already asked about at the baggage drop at the beginning of that dreadful day. They assured me that it would be no problem, and foolish me, I actually believed them, so instead of paying $25 to check it ahead of time, I got screwed for $60. For a close to 6 hour flight, a meal should be provided. Entertainment was free because of the fiasco, but normally it's $7.99 which is ridiculous. Lastly, the leg room was really nonexistent. Truly the worst experience I've ever had flying, and I've flown plenty of airlines, both domestic and international. I definitely think my return trip back to Jersey will be my last time flying United."
Cons: "Refer to the aforementioned post outlining everything I did not like about this absolute trip from hell. Very disappointing to experience that and it really started the trip out on a sour note. Hopefully it gets better before I have to get back on another United plane back home."
Pros: "the united terminal at EWR has improved!"
Cons: "everything else except the terminal. Flights were delayed, no-one was kept informed, staff were rude, WIFI didn't work yet I was charged twice, toilets were filthy, and overall the flight was rough. Ive always ignored the bad press about united and taken them anyway but I'm starting to see why they are receiving the bad reputation permanently."
Cons: "I bought a ticket on KAYAK and it was united flight from Los Angeles to Las Vegas. I buy many tickets going from LA to Vegas. After no indication about any extra costs but only the inability to check in… At the airport I was warned by one of the agents when she told me that my basic economy ticket would not allow me to bring my computer back on the plane without being charged. I've never experienced this in my life. I said I'm not paying and I went through TSA and I boarded without any problem. United has just been axed off of my list of Airlines with which I will travel. Come to think of it the only other airline that I can choose not to travel on his Spirit so United has reached new lows!"
Pros: "Friendly staff, great customer service"
Pros: "I would like to give a rating lower than zero for this airline"
Cons: "Again a full flight and this time I was seated next to an Asian male. I'm deal thy allergic to fish and what did he bring to eat, yep you got it. While I know it's a right for him to do so, I spent the flight with puffed eyes and throat issues. Again, the flight was overbooked"
Pros: "Most of the flight attendants were kind."
Cons: "Some of the flight attendants were unkind"
Cons: "Time on planes"
Pros: "I was able to get the next flight on standby"
Cons: "I was told at check in to go to the wrong security point, which caused me to miss boarding my original flight."
Pros: "Nothing. Never got on."
Cons: "Flight canceled and didnt find out until 1 hour before. Was revooked on anothwr but never received info. Had to book on different aitline at twice the cost and still have been unable to get a refund.from the first hospital."
Pros: "First of all the captain let us board early and get settled, the flight attendants were very friendly and the take off and landing were smooth, it was a great flight the seats were comfortable and the trip was short."
Pros: "The view and legroom was nice."
Cons: "I collect disability each month so I am on a very tight budget. The Spanish speaking woman that pushed my wheelchair told me that I can bring my water bottles full of water through the metal detectors. I asked if she could take me somewhere to pour them out and refill them on the other side. They threw them away at the metal detector. So I had to buy a new bottle for my medicine that I have to take. You would think she would have got it by me carrying these bottles around but nope. She actually said to me that I can give her gratuity now if I wanted. I gave her $1. She then replied in a sarcastic voice " Thankyou you are soooo generous. I don't like feeling obligated to tip somebody because I am disabled and have a bullet in my head."
Pros: "Attention from crew."
Cons: "For a 5 hour flight, instead of a glass of coke or juice, I should get the whole can. Need an alternative to a cookie. some people have 'sugar problems'."
Pros: "Crew was amazing anita was a dollgreatcrewmade the flightfood and snacks could have been better"
Pros: "I lost my flight called United and they booked me in another fly with no problem customer service was great definitely I will fly more often on united thank you"
Cons: "The fee ...lol , but is worth it."
Pros: "The flight overall was great, easy to board and de-board, and a smooth process from start to finish."
Cons: "Connecting to the in-flight wi-fi to watch movies and tv shows was nearly impossible."
Cons: "United told us our plane was delayed, then they cancelled it. No one notified us, we just sat there and found out for ourselves."
Cons: "Flight was canceled due to not enough staff and it caused me to miss out on money and I wasted my time because I was not informed until 7hours later"
Pros: "I was able to catch an earlier flight to vegas at no additional charged thanks to the United help desk who got me on stand by. That was great and was much appreciated!"