It was good that there was a vegetarian option for lunch in First Class. The sandwich was pretty good.
Cons: "Movie selections, healthy snacks/food"
Pros: "The poor cabin stewardess was working the whole time as it was a short flight."
Cons: "This is a horrible route, they charge you more than flying to Europe and give you a one hour ride in a cramped plane where you can't even bring in a carry-on. The cost is insane but is one of the reasons Wall Street loves Delta as they are racking in the profits for very little service."
Pros: "I had an awesome seat 10a with plenty of leg room."
Cons: "It was as good as can be expected."
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pros: "Quick Boarding Awesome staff"
Pros: "The crew was very friendly and helpful. With the plane full they managed to serve all with smiles on their faces and solved all problems, including cabin luggage problem."
Pros: "Not much I liked"
Cons: "The crew were the worst Delta crew I’ve ever had. Sat 1st class and waited 1 hour from sitting in my seat untill I was offered a beverage. Asked for a snack and was told to wait until the basket was brought around, 20 minutes later. Asked for coffee, it was terrible and served with attitude."
Pros: "Yes very clean plane and crew was amazing. My daughter was hungry and the crew filled her bottle with milk twice"
Cons: "Maybe better snack"
Cons: "Connecting flight to as delayed. And my dad was not able to get on the plane."
Pros: "Surprisingly comfortable for such a short flight. The approach is impressive. Friendly attendants and captain kept everyone updated when there was a slight delay. Was overall a really nice flight"
Pros: "The fact that we left on time given the thunderstorms in the area, and landed on time in Atlanta was amazing. Congratulations to the crew!"
Cons: "Not surprised there was no WiFi, but it would have been nice as more aircraft of all sizes are now equipped with WiFi."
Pros: "Crew was great."
Cons: "Couldn’t hear/understand the pilot"
Pros: "Basic flight... likedthe tomato juice and snack mix"
Cons: "Announcements startled me every time due to volume"
Pros: "See Below.. Inflight WiFi Entertainment Options"
Cons: "Flight was delayed hour due to missing crew. Boarding involved a bus taking to stairs-only-access tiny plane, in pouring down rain. Grumpy flight attendant. All Carryons taken. Ran out of snacks and beverage service."
Pros: "Quick deboarding process. Attendants also wonderful. Diverse staffing. Attendants were friendly and helpful."
Cons: "Bumpy flight. But it was a short flight and they tend to be bumpier."
Pros: "Excellent flight with efficient service. Flight was on time and friendly staff"
Cons: "Boarding is as usual chaotic"
Pros: "Plane and staff was comfortable"
Cons: "Weather delays resulted in me being rebooked on a flight nearly 6 hours later, even though there was a connection within 2 hours"
Pros: "I like that I had a window seat with enough space to stretch my legs and look at the view."
Cons: "I was shy about 45 min of boarding my flight. I didn't want to do self check out because I wanted to make sure my Itinerary was right so I went to a clerk. She did my boarding pass by verifying who I was and by my Id and printed out. I then go to security they asked for my Id and boarding pass. I gave it to them and she was like Ingrad is not your name doesn't match your ID. I said no it doesn't your going to have to go back up and get my boarding pass redone again. I was Furious and frustrated because I didn't want to miss my flight over a mix up from one of your Clerks and at the time she never asked me if I wanted a window seat or not . This made for a bad experience going to Atlanta but I was grateful that I didn't miss my flight."
Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Cons: "Boarding was rushed and the crew barely announced the sections. It took an incredibly long time to bard the longest that I have ever experienced and I couldn't point to any reason why."
Pros: "They hade entertainment"
Cons: "No food"
Pros: "Great and friendly flight crew."
Cons: "Left a bit late."
Pros: "The flight was practically empty!"
Cons: "Paid for comfort, Delta offered free drinks to everyone. Unfortunately though the flight attendant did not bring us the alcohol we ordered and mixed 3 different kinds of whiskey into two glasses! We always are given our bottles separate from the mixer. Oh well. Did to being in so late it took us an hour to get a cab in Detroit."
Pros: "The gate agents were gruff, but helpful. Stewards were super friendly."
Cons: "Even though I had picked out two seats together, they had us separated. Very thankfully they put us back together after the fact - that was wonderful & appreciated. But entertainment system also didn’t work, and as always, seats are disgustingly uncomfortable. Also odd that they made us check bags with so many empty overhead bins."
Pros: "really helpful and friendly service and nice seats."
Pros: "Crew was friendly and efficient"
Cons: "Very minimal legroom. Screaming children behind me kicking my seat during flight"
Pros: "On time; safe flight"
Cons: "Service from boarding to landing was impersonal. No headphones etc. Etc."
Pros: "Courtesy. Efficiency The flight attendant was extraordinary. Coates"
Cons: "The first plane was a little old. Neither reading light worked."
Pros: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Cons: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Pros: "friendly courteous staff"
Cons: "didn't have the tapas box, or the crave box or any food box for sale...the flight attendant did give me extra cookies and pretzels"
Pros: "on board service was nice and promptly"
Cons: "Delta continúes to use an older 757 in this 6-hour flight with cramped seats and seating arrangement in business class. I have taken this flight several times in the last 2 years and written about this issue but now doubt anybody cares about these comments. To make things worse, my seat would not recline!"
Pros: "Friendly staff/ comfortable seating."
Pros: "Crew were friendly and understanding"
Cons: "Flight was delayed 4 times, didn't land in ATL until almost 4 a.m. Still was charged for bags and when I called in to reschedule so I could get another nights sleep they said next flight wasn't until 10 the next day and there was charge for that. Also my flight from ATL to Boston earlier that week was delayed 3x. Overall not impressed with this connection. Meanwhile another flight to Boston from ATL left and I was not notified or selected for this change."
Pros: "It only took them 10 minutes to turn things around to make up time for the delay."
Cons: "The seat pockets were not cleaned."
Pros: "I was delayed coming from an international flight and was so thankful for the help from delta at the counter and at the gate. I did lose my bag but that was my fault in the confusion of jfk. I got my bag in 2 days."
Cons: "When i got my bag back the handle wouldn't go down fully. Baggage handlers must've mishandled it and bent something."
Pros: "Seats were reasonably comfortable."
Cons: "Boarding process was ok (they bused us over to the plane and then had us walking out halfway to the plane's stairs before frantically sending us back on the bus because the plane wasn't cleaned yet). Not a big deal but we were traveling with a 10 month old so miscommunications like that cause a larger inconvenience than usual. The real downer on the flight was when we needed hot water quickly to warm our infant's bottle. The stewardess had begun beverage service and was about 8 rows away from us. My wife hit the call button, expecting the stewardness to come over somewhat quickly. Instead, she just continued beverage service and got to us about 15 mins later. By that point it was too late and the baby was wailing from hunger. When we asked why, knowing that we had a small child, the stewardness didn't just push the cart forward and attend to us more quickly, she said she didn't want to do that. No apology, not even a sense of remorse. At the end of the day, a customer's experience will always be tainted by poor service and that is what we received on our flight."
Pros: "Got from point A to point B"
Cons: "nothing all was good as expected."
Pros: "Crew was quick and nice."
Cons: "Not many options for food."
Pros: "GRU to ATL to LEX - all was fine. The plane from GRU to ATL was one of the nicer jets I have ridden in. The ratings above reflect my overall trip of going to Sao Paulo and returning to Lexington, even though the first part had to be re-booked on United."
Cons: "LEX to ATL to GRU did NOT happen because the LEX flights were delayed to the point of missing the ATL connection. While Delta re-booked me on United, my flight arrived 3 hours later than scheduled (so transportation plans had to change), my bag did not successfully move from the Delta flight to the United flight (and was thus delayed in getting to GRU) AND once the bag was received, 4 shirts had been stolen. While a delay/theft claim has been filed with United, this could all have been avoided if the Delta flights had been on time."
Pros: "The Airbus A330 business class seating was more spacious and comfortable than the Boeing 767 I flew to Paris from ATL."
Cons: "no legroom in a first class and expensive seat No entertainment"
Pros: "Flight crew were excellent and very helpful with my kids."
Cons: "When I arrived at my destination, my bags did not make it with me. When I called in the morning, they said they would not be out for delivery until 11:30 am and had a 6 hour delivery window. I told them to hold the bags and I would pick them up myself."
Pros: "TV/Movies were a welcome distraction"
Cons: "The flight was an hour late and I missed the meeting I was flying for in the first place"
Pros: "The pilot kept us well informed after boarding of delays, etc."
Cons: "Boarding process was chaotic with no concern for social distancing. Speaker system in gate area was so distorted it was very difficult to understand the gate attendants announcements. Cabin attendant acted as if he were bored and would rather be home in bed; he gave no acknowledgement or greeting to passengers upon boarding."
Pros: "On time/ early arrival Careful about cleaning"
Pros: "Efficient crew"
Cons: "Super crowded and hot"
Cons: "Very friendly and safe staff thru the entire process."
Pros: "Great crew, clean plane"
Cons: "Plane was late getting in so boarding was an hour late"
Pros: "Crew was great"
Cons: "Not operating in any way like there is a pandemic going on. Both overbooked flights. Put everybody too close together and then spouted a bunch of social distancing. All words no action. No sanitizer or wipes offered. No amenities."
Pros: "There was nothing I liked I was not on the flight"
Cons: "American airlines should have made sure that I was able to get on my flight instead of delaying my previous flight so many times that it ended up having to rent a car and drive from Louisiana to Las Vegas. they were unwilling to accommodate me on a flight that would get me home in time for me to go to work as a nurse"
Pros: "I got an unexpected box lunch. Food was good. Thanks."
Cons: "Seats were cramped. A little more elbow room would be welcome."
Pros: "Smooth flight, great service onboard"
Pros: "The flight attendants were the best!"
Cons: "Even though there were 4 seats across, the rows were too close together and there was absolutely no space at the back by the toilet. The last 3 overhead bins were non-existent for passengers (being taken up with flight equipment). Extremely uncomfortable plane!"
Cons: "If you fly first class your seat should recline. Ridiculous and the reason I go out of my way to make sure I NEVER fly American. Couldn’t avoid it this time and as always American managed to disappoint."
Pros: "More leg room"
Cons: "More leg room"
Cons: "Ability to download premade events apple calendar and apple wallet tickets was seemingly impossible. Send me one email with each of those items as it’s one of the number one thing customers care about"
Pros: "Everything was awesome. No wait, fast boarding, nice crew!"
Cons: "Absolutely nothing. TSA in Tulsa can always speed up or open more lanes!"
Cons: "The aircraft was very cramped. Water and some solid items leaked onto my head from the overbin."
Pros: "Flight attendants were two hours late"
Cons: "Due to missed connection, computer booked me on later flight, but in the wrong class (i.e., not first class as ticketed). Very helpful agent at O'Hare was able to remedy this though (didn't get her name. 6/25/19 at help desk near O'Hare gate L4, 7PM)"
Cons: "did not deliver baggage to Glasgow"
Cons: "no food at all"
Cons: "2.5 hour delay on the ground - very poor communication from Crew"
Cons: "Airline change time, airport, and seat asigment of our reservation. It was only thru several calls to their reservation and talked to a supervisor was I able to straight out the big mess. This has happened before with this airline when are reservation are done months in advance. I doubt we will fly American Airlines Again."
Pros: "The flight was comfortable and the crew were very nice."
Cons: "I didn't look like that we had to board outside because a flight going to Texas was late."
Pros: "Great service and fantastic landing!!"
Pros: "Flight was smooth, on time. Modern plane. Got the sense that careful aircraft maintenance is always a high priority. Courteous attendants. Large choice of movies."
Cons: "Blankets but no pillows on this long red-eye. We need a pillow! Wrap was a bit doughy. no choices."
Pros: "Luggage made it without being stolen"
Cons: "Too many delays.. 2 of the 3 flights were delayed and I missed my original connecting flight in Miami"
Pros: "The seats were comfortable and the attendants were super nice"
Cons: "The fact that the flight was cancelled and I was unable to reschedule from this airport, resulting in an increased price of almost $1,000."
Pros: "They cancelled this flight."
Cons: "I had to fly to a different city in order to get home."
Cons: "How much tighter can they cram us? I'm 5'11" and 185 pounds and was too wide for the seats!"
Cons: "The food is very tasty, but AA has not changed the menu in at least one year."
Pros: "I appreciated the interactive screen on the backseat, which provided me entertainment watching Doctor Who and playing Angry Birds. I also liked that the power outlet to charge my phone was more accessible on the backseat instead of below my seat, which is normally where I find it."
Cons: "I did not appreciate that there was a device mounted below 2 of the 3 backseats in my row. Those devices cut into at least a few inches of valuable room to store a carry-on bag. At worst, I've seen 1 seat have such a device, so it was quite disappointing to see 2 seats with them, including mine."
Pros: "Best part left on time and arrived early. Many thanks. Good seat room in the older S80."
Cons: "Overhead bins very full. No entertainment but that's ok for flights under 4 hours."
Cons: "Smallness of seats"
Pros: "Cerainly boarding is easy and the seats are quite comfort in business class."
Cons: "the service, considering this was the highest level of service on these flights was less than I would have expected"
Pros: "There was a TV. Crew was friendly and professional."
Cons: "I am a vegan; wish there were more meat free, dairy free options. Hummus serving in snack box was paltry and there was no way to spread it."
Pros: "AA Dreamliner was awesome"
Cons: "Holding terminal had no food establishments"
Pros: "We didn't crash."
Cons: "No safety briefing for infants, rude gate staff, primitive fleet, terrible customer service at all levels."
Pros: "I like assisting crew"
Cons: "Please make WiFi free low speed. Write anywere "Gate numeration is overall, without terminals""
Pros: "Boarding process was easy"
Cons: "Extremely cramped seating for such a long flight and there was no food or entertainment. when my daughter got sick, crew seemed put out by having to help."
Cons: "There is no legroom in coach. I am six foot seven and my knees cram against the seat in front of me to the point my legs go numb."
Pros: "Seats Wifi Tv Seats again"
Cons: "Crew is so so"
Pros: "Variety of entertainment."
Cons: "Flight attendant was a little snippy sometimes."
Cons: "There seets are two small. And they dont sell alcohol. That sucks."
Cons: "Voar 8 horas de Miami para Sao Paulo sem entretenimento de bordo foi péssimo. Poucos filmes e nenhum com legenda em Português. Se o voo era pro Brasil acho que era o mínimo que se poderia esperar. A comida estava horrível."
Cons: "Flight from Ny to Detroit was delayed for 2 hrs. Coming back was worse after multiple delays, they cancelled the flight. they put me on a flight for next day with 2 connections which will reach ny almost 20 hrs later, no aplogises, no hotel room. After more calls put me in another United flight later that night which also finally got cancelled. I had to book a new flight with delta and paid $460 on the spot for that. Still awaiting my refund from American for the return leg which was cancelled and left a lady traveling alone stranded at Detroit airport in the night. Apology or compensation -- forget it, you will never get that! Only now if they can refund my cancelled flight..."
Pros: "The flight was excellent and the price was right"
Cons: "No complaints"
Pros: "Never on time...NEVER!"
Cons: "Getting out of the plane."
Really no leg room or space between the rows.
Worst plane ride ever. So uncomfortable and it ran late was just not a great company for us
Cons: "Seemed understaffed at the airport, never anyone around to answer questions about why our plane wasn't even there until 20 minutes after we were supposed to have boarded. They finally showed up, but didn't mention that we'd be delayed (which I eventually found out thanks to a KAYAK alert). Kept telling us the flight would be 62 minutes, but it ended up taking forever. Probably not Allegiant's fault, but they acted like they wanted to hide the fact, rather than own up to it and apologize for the inconvenience as if they valued all of us as passengers."
Pros: "Flight was on time"
Pros: "The crew was amazing, super helpful, very friendly and understanding when it came to social distancing."
Cons: "The seats are not the most comfortable, but the price is right."
Cons: "I love the changes that have taken place. I last flew with them 5 years ago and vowed too never fly with them again. Times have changed and they are a great Airline!!!"
Pros: "We had a really nice crew."
Cons: "I would have liked to have a drink of water for free!!"
Pros: "The plane was clean and crew was very friendly."
Cons: "Delayed departure with no explanation. Other passengers clogged up the overhead bins with small bags, purses and containers of to-go food. Causing me to place my carry on in an overhead bin multiple aisles behind my seat which made for a cluster trying to board and de board."
Pros: "Crew was friendly and helpful"
Cons: "Offer at least water at no charge."
Pros: "the crew was very welcoming. and the boarding process was fast."
Cons: "the seats are not comfortable. however I can understand because of the price."
Pros: "When you land at Concord you are right near the parking lot!!!"
Pros: "Very efficient. You cannot beat the price. All I expected is to get there."
Cons: "The plane was very clean and looked new, the seats were comfortable but did not recline. I missed that."
Cons: "Be on time, 3 hour delay."
Cons: "Still in Reno. Aircraft broke down"
Cons: "PIE airport does not have a lane for TSA pre-check so be prepared to wait in the long security lines with everyone else."
Pros: "Short flight and pilot was able to explain delay"
Cons: "Long delay due to many planes in front of us, no offer of water only drinks we have to pay for"
Pros: "The staff was great"
Cons: "Seats were way to small for tall people with long legs..........."
Cons: "The airports restaurants closed and security shut down as well. We were prisoners in the airport with only a vending machine. Unbelievable. Believe the Allegiant Air stories from 60 Minutes. The stories are true."
Pros: "Flight attendants were nice."
Cons: "There was no one working at the counter when we arrived at the airport and there was already a sizable line. We waited about 10 minutes before anyone showed up to assist customers. Not sure what was up with that. Very uncomfortable seats and crowded seating on plane which is typical these days everything else went fine. Flight left and arrived on time."
Cons: "Bags charge for 105$"
Pros: "Crew was very friendly, very polite unlike the United flights I have taken. I was told the space would be uncomfortable but it was absolutely fine for the short flight."
Cons: "No beverage service. Not even water is offered."
Pros: "Check in was fine Wait was short Crew was great!"
Cons: "Seats REALLY UNCOMFORTABLE SAD Could not have updated the seats on newer Jets."
Pros: "Made it home safely."
Cons: "Waited on tarmac 2.5 hrs. Then plane delayed 10 hours. Then waited on tarmac 2 more hours. Horrible first experience flying with Allegiant."
Cons: "Flight delayed when we ere told it was early. Waited and waited."
Cons: "Baggage claim very slow"
Pros: "Friendly staff!!"
Cons: "Hour delay on flight"
Pros: "It was easy to book. And they helped me make changes to my flight schedule without charging me"
Cons: "Everything else is charged... from the in service beverage cart, to your boarding pass. Your baggage. Everything you have to pay for. So just be prepared for that."
Pros: "Better than on time Smooth sailing through south bend airport!"
Cons: "Just have to remember thrift airline No seat going back"
Cons: "Seats are uncomfortable- they do not recline and the springs in the seat back pole into your back"
Pros: "I’m 5’10- tall for a woman but average height I’d say overall. I was so cramped in that seat that next time I will choose another airline to get more rom."
Cons: "No free water?! That’s just cruel considering the flight was over 2 hours."
Pros: "From entering the airport, gate, and plane- nothing is more pleasant and efficient than Allegiant flights. I was able to attend my grandsons bday and back by start of the next week- round trip at REASONBLE prices! Thank you."
Cons: "I am ok with it but the walk way was so filthy on my return trip. I know plane was late and we boarded late... but a really quick vacuum would have taken only a few minutes. I realize it was messy from cl"
Pros: "- Good price, even with carry-on and larger seat. - Comfortable seats, despite no incline - better than major airlines."
Cons: "- No food or drinks. - No entertainment. Both are acceptable given the price. - Misinformation regarding flight delay, I was sent notifications and app updated to be 1 hour late. However on arrival, boarding time was as usual."
Pros: "The view through a milkey-filmed window."
Cons: "Airplane would have been nicer and lighter if the 4 attendants would have cleaned it."
Pros: "Great cost. Boarding and crew were seamless and pleasant."
Cons: "As with all airlines, it has all the comfort of a cattle car. No drink service - even water cost you money."
Pros: "Efficient check in, no hidden fees (all were explained via email well before the flight), fast boarding, take off and unloading. Time left and arrived on time. The staff was extremely friendly."
Cons: "The seats were bare bones and not very comfortable but I guess that's what helps keep costs down."
Pros: "It's convenient and inexpensive for one of my regular destinations. Though, over the years, I've experienced a few cranky employees at the Punta Gorda location. Just the opposite in Asheville, where friendly was apparently invented."
Pros: "The idea of a more competitive airfare. New South terminal in Austin is nice. Parking is cheaper. Food truck and outdoor seating are nice."
Cons: "No wifi. No entertainment options. You have to pay for snacks and regular drinks- even water."
Cons: "2 hour delay, plus a filthy plane with bloody toilet seat, completely bathroom fail."
Pros: "On time"
Cons: "Boarding outside in the pouring rain!!!"
Pros: "Flight attendants were very respectful and courteous."
Cons: "Last 10 minutes of landing the plane was very very rough. A few people had to pull out the barf bags Lots of speeding up and slowing down. Ups and downs. It wasn't turbulence but it felt like it."
Pros: "flight took off on time"
Pros: "Very smooth ride and attentive friendly staff"
Cons: "Snacks were over charged."
Pros: "Flight crew was very kind"
Cons: "The security crew made me go through security twice and made my girlfriend and 15 month old daughter stand while they searched her bag"
Pros: "GREAT EXPERIENCE FOR A FIRST TIME FLYER"
Cons: "Having to pay for drinks. But, I didn't even not mind it that much. I'd much rather a cheaper flight"
Pros: "The flight was on time and the staff were courteous."
Cons: "The flight from Las Vegas was changed twice"
Pros: "Most things were fine, it left on time, seats were as expected etc."
Cons: "I had to check my carry on because they ran out of room on the plane way too early- a lot of us had to check carry ons. Crew in second flight- one lady was rather miserable with her attitude in general. The rest of the crew was great."
Pros: "No problems, our connecting flight was a little late but still made this on time."
Cons: "More comfortable seats."
Cons: "Not sitting for an hour on the runway with no A/C."
Pros: "The crew was friendly"
Cons: "Everything else was below average for business class ticket"
Pros: "Seats are small. Mans arm was touching me the whole flight."
Cons: "Now United is showing the struggle by selling food on board the plain. Thats not a good sign of business for loyal travelers"
Cons: "Need power outlets at seats."
Cons: "I hated that the flight was about 90 minutes LATE which made me almost miss my next flight (had I not jogged an entire airport, I would have)"
Pros: "Flight on time, good polite service. Ground crew helped me check in again after the flight from Europe and find my way around O'Hare."
Pros: "Departed / arrived on time, clean, good snack options."
Pros: "Efficient and professional staff"
Pros: "Nothing. Plane was late."
Cons: "Everything. Rude crew. Not allowed to use restroom."
Pros: "Multiple passengers were assigned the same seats so we had to do some shuffling once everyone had boarded. There were however enough seats for everyone."
Cons: "The staff was very pleasant and professional."
Pros: "We arrived in one piece"
Cons: "I've flown 2.5 MM miles over the past 2 decades and United service has deteriorated. Pilot made up some time so arrived 1 hr late then waited another hour for our baggage."
Pros: "It all went smoothly"
Cons: "Why does the airport have so many flights coming in at the same time that you can't deplane as soon as you touch the ground? Feels like someone doesn't know what they are doing! Very frustrating! I was late to my event due to this!"
Pros: "Friendly service."
Cons: "The seats are way too cramped"
Pros: "Ease of purchasing ticket online"
Cons: "The $230 change fee for a ticket that cost me $70. No recourse but to lose the money completely."
Pros: "The flight was rerouted due to the blizzard, but the staff made it very pleasant and easy to make it to my destination on time."
Pros: "The gate attendant was fantastic , very professional and kept us informed through two gate changes"
Cons: "I prefer having the entertainment system provided I was unable to access the wifi"
Pros: "Great pilot. Smoothest landing ever"
Cons: "No snacks :("
Pros: "Flight from Calgary to Chicago was excellent!"
Cons: "The seats were not comfortable. The special meal requested was not good."
Cons: "It was awful. Flight was delayed for 3 hours because united couldn't get a pilot here who was even coming from a warm weather destination so weather shouldn't have been a problem. Poor planning. There was another flight I tried to get on but they couldn't seem to locate their flight attendants and it was delayed about 6 hours."
Cons: "Flight cancelled. Went with another airline. Waited 1:20 to get assistance"
Pros: "Got to travel JetBlue for the first time which demonstrated the way an airline should treat its passengers."
Cons: "Never got on the United flight as United's inefficiency AGAIN caused significant delays! Still awaiting the reimbursement (or even communication) I was promised."
Pros: "Crew was efficient and professional while being very congenial."
Cons: "Seats would't recline due to the emergency exit behind my row."
Pros: "Good time of day flight"
Cons: "Very cramped small plane"
Cons: "I don't understand why you don't load from the back of the plane first, it just makes more sense."
Cons: "First of all the flight was delayed for hours for no reason then the plane got packed because it was delayed so they kept on selling tickets to fill up the plane because the plane was half empty all of a sudden the plane was full of people no more chairs I tried to get the exit row from where you do a check in to get your pass to go through security my credit card was not being excepted nothing wrong with my credit card it worked totally fine in the airport restaurants and for other uses I had to use for but it would not work to upgrade my seat to an exit row united is the worst airline ever seen in my life I am a little bit big for normal size I totally understand that but when you have people that are big like me not that big I'm only 61 230 pounds I was put all the way in the back would not be able to fit in my chair for a four hour flight and when the plane had three exit rows available and the crew for their flight 395 United from Chicago to O'Hare October 18 I will never forget this day totally beautiful day in the city Chicago United Airline decided to delay to make more money I understand it's good business but there are people arranged for the flight do you have available of time therefore now the plane is totally full understand you're trying to make more money this is not the worst of it here comes so when I asked to get the extra chair because my credit card was not working when I got my pass to go through security at that point the exit chair was $67 to upgrade I was totally afford was willing to pay because I understand my size but then when I got to my flight into my airplane that's the airplane Stewart to allow me to get a extra chair and I told her I would pay for it then the lady came and told me a ridiculous price told me $149 not acceptable was not able to afford double the price when I already purchased a ticket and was willing to pay the $67 that's one issue on how the plane flight started when we are sitting on the runway for over one hour and not moving something is wrong with the plane they're saying then we should not be waiting over four hours of delayed then we should've been put in on a new plane fine you're looking to make more money this is good business whoever was the decision-maker of tonight needs to be fired from United or O'Hare airport when all of this is going on don't forget now I am the last seat on the airplane but cannot fit in my seat my knees are smashed against the seat the seat that's not decline it is the last row in the airplane now i'm totally not comfortable that's fine so now the store is giving drinks and taking orders for people to eat or order their food when the story gets towards the back she says we are totally out of food packs we only have snacks which is peanuts after a delay of an airplane I think you should understand it's obviously the people are hungry in the airplane for your mistake there are kids that were on the airplane crying there was a lot of chaos in this flight"
Cons: "The flight was over a hour late, my luggage was not there.I will never fly United again. ."
Cons: "There was a grumpy mail air host. Vegetarian option was offered to everyone and hence none left for reminder of journey"
Pros: "Crew professional"
Cons: "Unhappy that my luggage didn't make it"
Pros: "Wonderful crew. I was treated well"
Pros: "online wifi."
Cons: "I was a little disappointed that I was unable to finish my movie on the first flight. And when I tried to finish it on the connecting flight, my movie was not among those listed. :("
Pros: "The flight attendants gave a full can of soda vice pouring into one single cup."
Pros: "The fast boarding and arriving ahead of schedule."
Cons: "Receiving a half can of soda. Not good for a grown man"
Cons: "My flight was two hours delayed and overbooked so I have up my seat and united ensured we'd get to slo asap but ended up not leaving lax until 8:00."
Cons: "The snacks where gross."
Cons: "Plane late leaving Chicago due to no pilot."
Pros: "Went smoothly & on time"
Cons: "Didn't see any flying monkeys going over Kansas. They promised me flying monkeys..."