Plane congestion resulted in a 1 hr wait from landing to arrival at the gate. This was in addition to also experiencing extreme delays on my incoming flight.
Delayed too much. 1.5 hrs in the airport and another 1 hr in the runway. Got too late in the night. There was no proper food available.
awesome team work seen since on board till off plane in my destination. thanks you so much.
Job well done, being treated for good and helping a lot . thanks you so much till will meet against.
For the Singapore to CA flight, nearly 16 hours long was miserable. We sat on the tarmac for one hour to burn fuel. The flight attendant girls were mean. They would yell at people who stood up to try to stretch their legs. One time the drinks came thru and the lady judged us and made a comment about how much sugar was in apple juice when we ordered it once. She was rude and inappropriate. The entire flight was frustrating. You'd think a long haul like that the airline would try to make you comfortable. I just don't understand why the ladies were so snappy. I have never experienced rude flight attendants like that. It was the longest flight I've had to sit on before. We were not impressed. Raymond on the other hand was amazing! By far the best person working that flight!
premium economy is expensive but worth it for the comfort and food on a long flight
Very disappointing that on an international business class flight they would not give me access to the lounge in Boston. They said it was because it was a codeshare flight. International business class should include lounge access regardless of codeshare.
They did not have free WIFI and I was not okay with that!
Flight was on time, clean, etc. Despite connecting to your wi fi I was unable to use your app to watch entertainment.
Awful!!!. I do not recommend United. The flight staff are unhappy and don't attempt to make the passengers feel comfortable or welcome. The food is not edible, and the seats are miserable. My expensive luggage was destroyed, and the ticket prices are too much for the experience.
roomiest flight in economy I've taken in years. Excellent experience!
The entertainment system was not working, they tried restarting it couple of times but it did not fix it. We were told to contact Lufthansa costumer service after the flight for some kind of reimbursement. When costumer service was contacted I was told no reimbursement for entertainment system malfunction per policy.
I was booked to travel from Dallas to Nairobi via Chicago and Brussels and had been issued boarding passes for all three segments of my journey. At the boarding gate in Dallas, I was required to check my carry-on luggage due to limited cabin space. Despite my attempts to explain that I was traveling internationally and would not have access to the bag during transit, my concerns were not considered. I also informed the staff that I did not have a padlock to secure the luggage, but this was disregarded. Consequently, I had to hastily transfer essential items from my carry-on into my handbag. To my surprise, upon arriving at Chicago Airport, I observed numerous international travelers boarding with cabin bags that were significantly larger than mine. This experience left me extremely disappointed and led me to decide against using United Airlines for future international travel, a sentiment I have also shared with friends and family. Unfortunately, the onboard experience on the Chicago to Brussels flight further reinforced my dissatisfaction. The cabin crew appeared disengaged, indifferent, and lacking in attentiveness, resulting in a service experience that fell well below my expectations.
That was the last time I booked Kayak. The connecting flight got canceled and the trouble shooting terrible. Next times, I will book the airlines directly. Good bye
Everything about the flight was excellent except for the fact that we had to wait one hour on the tar app and then I had to race to catch my connecting flight with the next stop
Flight was on time and got us to destination quicker than scheduled.
I want to highlight the crew members and their excellent work and professionalism. They work hard to make a long trip the most comfortable as possible, the food and drinks they offer are pretty good. And they are always asking if you need something else. I have had experiences with other airlines where you have to basically beg for a bottle of water. This is not the case. Highly recommended!!!
It would have been better if the flight hadn't been an hour late, causing us to miss our connection. Even without the delay, Lufthansa do not allow adequate time for passport control and getting yourself to the departure gate.
The boarding to be on time, no flight delays to make me to run between terminals to get the next connection. The minibus didn’t drop us on correct terminal to be able to make it on next connection without a heavy run.
It would have been much better if the plane actually departed. The flight was canceled, so it took me about 36 extra hours to get home
