timing & entertainment
old plane, air quality poor in the flight
On board service
Didn’t even reach Mumbai after 36hrs of the flight time
Domestic flt. Nice crew. Nice service.
I didn't get my missing baggage yet...I facing many problems because all my stuff in that bag's. ...this very irresponsible behavior.
British Airways makes you pay for water!!! I accept paying for food and drinks but water should be free Also their machines to pay on board don’t accept USA credit cards so I couldn’t pay but a kind flight attendant allowed me to buy with card and she hand wrote info
-no communication -I stayed in 17 hours of cues -no hotel or meal vouchers -was not let out of the airport -no hydration in lines - people passed out -no line control, people were cutting and lots of arguments ensued -staff was not knowledgeable, was rude to angry customers -baggage was never returned to me, so I had to buy clothes for my business trip -did not answer phones -website went down -no apology or automatic refund, i had to call to get a manual refund
You have to pay to select seats for water and even a basic snack
British AIT flight attendants are the nicest
The metal entertainment boxes where your feet go- io am 183cm and the boxes don’t allow me to stretch my legs
Air hostesses were good
Poor food, and very little of it is given. poorly run airline. Too many unnecessary rules that don't apply to any other airlines that they claim to be in the name of security. Will not fly again.
Flight was okay. Did not get my bag after landing at Mumbai airport. Have to wait 24 hours to get it. Very inconvenient.
Basically ontime although a bit delayed getting started. Crew was attentive . Food Ok. Seating could be a bit better.
Somewhat tight seating. More reclining of seat would help. The gate was the furthest away possible requiring a very long walk.
Showed up 3 hours before departure and still missed our flight. The agents were extremely slow and rude. If you have a giant line of people who have missed their flight your system obviously isn’t working. Avoid Heathrow’s British Airways by all means if possible.
Nothing to like
11 hours wait time!!!! No lounge entrance No food!
Flight was very late. Reason given was a mechanical issue but last minute boarding was people whose flight out of Gatwick was cancelled and they were bussed to Heathrow so I suspect that was the real cause for the delay or at least a part of it
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