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Schedule and on time departure and arrival were great. The crew was good, but a change in aircraft bumped many of us from our expected seats. It was a crowded flight, but the cabin crew did their best to keep things under control.

The crew was attentive but not intrusive, and was always kind in every interaction.

Austrian was not the issue. Kayak was terrible The flight was canceled. Frustrating but it can happen. The worst was Kayak's customer support around re-booking. I have chatted with a bot, than with a person who insisted the flight was still on as originally booked. while chatting i went on Austrian web page and told the kayak chat lady that the flight is shown as cancelled. She said she will escalate this and that someone will contact me within the hour. When I have asked her to give me the details of the flight she sees, She gave me the general A to B and return B to A. Totally unhelpful. After two hours I contacted them again, They were still saying the original flight is as scheduled and when I explained again I was told I will be contacted within 2-6 hours. NO ONE CONTACTED ME EVER SINCE! I have than contacted Austrian directly and was rebooked on a difficult flight. Kayak continued to send me irrelevant updates about my original flight. Terrible customer service at time of need.

From all the segments I flew it was the only one I did not get the option to choose ni seat, I did not get the quality of seat I had paid for. Crew was nice, airplane was clean, but no food, only water and a small courtesy chocolate. Everything else you had to pay for.

Management and staff att viena wasn’t professional,and they are not good by how to communicate and solve the problem, I was shocked , as I know Austrian airlines was amusing Thank you

I bought the ticket a month before my flight but checked in couple hours before my flight and had to wait seat assignment just before take off. On top of that there was not enough room in the overhead bin for my luggage.

The baggage arrived damaged and i spent EUR 300 on the baggage a month ago. No responsibility from airline or the handles.

Tight connection from Austrian Airlines made this challenging. Our luggage did not make it, delivered the next day at noon. Flight itself was very full, not especially comfortable.

Premium Economy is good value in comparison to Business Class. Not all the perks of Business but a lot of leg room and wider seat and elbow room. Food was very good. I even asked for a Gruner Veltliner wine which was not on the trolley and the attendant went into Business/First to get me a glass. Nice little touch. I would like to have a wider selection of music -- more 70's-80's (guess how old I am).

It becomes like Wizz air, no good, bad comfort and you should pay for 20kg bag.

It was a busy flight and all the crew were very helpful and gracious

Seats were not the most comfortable and food options weren’t great but overall but everything else was excellent

Already stated....flights were fine. Late luggage a disappointment and failure my Lufthansa to get my bag delivered in a timely fashion.

Luggage took nearly 2 hours to come out. Terrible airport service in Malaga.

My tv didn’t work, crew had to reset it 6 times, it worked for 3 minutes and started acting crazy clicking random items on screen automatically. Plus only one side of earphones worked, blanket was too think and small.

Used to love Lufthansa, but Rowe are too close together in Economy and passengers are allowed to recline their seats so far back it is impossible for those behind them to even reach for carry-on essentials during flight - except for meal service when flight attendants ask for seat backs to be raised, we can’t sleep on planes so this flight was most uncomfortable ever! Rod Rose

This flight space was way better than our international flight. Efficient boarding and comfortable

It was a short flight, no real service (which is okay). Very bumpy because of weather.

I'm Canaadian. I hate Air Canada. I used to give them a pass on their international service. No longer, They suck across the board now! Old planes, exhausted staff bad food and shitty entertainment. Your seats need reupholstered! Start with that...

Our transfer from one Lufthansa flight to another at Frankfurt airport was horrible - it was a tight connection with a long walk between gates and our first flight was delayed so we had to sprint the whole way and ask people in the border control line to let us ahead of them. We just barely the flight and were exhausted. I do not recommend a short connection in the Frankfurt airport.

This was my connection flight that was moved time ahead for a almost entire day so I lost it and I had to purchase new ticket once I landed in Copenhagen since nobody wanted to take responsibility for moving flight in that way so it’s impossible to make it. Very poor job by Underpricer, Air Serbia and SAS.

I purchased an exit row seat and priority boarding, about 3 months in advance. Without any communication whatsoever, my seat was moved to row 2, when I checked my reservation 2-3 days before departure. As no exit row seats were available anymore, I selected a seat 1C. However, once at the airport, I was issued maybe the worst possible seat, 29E, middle seat, one row before the last. It is not worth my time to request the refund on the ancillary purchase, I am simply done flying with Air Serbia. Also there was no boarding process to speak of at all, or online check in.

Lacking online check in, had to wait an hour in order to check in on the counter even without language.

This flight was better, plane was newer and didn’t have broken parts. Flight crew was very attentive and friendly.

Seats are very small and uncomfortable so such a long flight. My tray table was broken and taped up. Flight attendant untaped it to put my tray on. I taped it back up when done. The armrest between seats was broken and metal exposed. I will not book Air Serbia again.

Our flight was delayed from 1st July to 2nd July. But I wasnt informed! Checked my emails,every detail but I was definitely not informed! I and my family went to the airport on 1st July and learned that rhe flight is delayed to 2nd July at the airport! I am going to complain about this. I had to stay ın Kraljevo one more night. Luckily we could find a room. What ıf We couldn't?

To be honest, it was a fair flight, nothing more, nothing less. Since the route is short, I can accept poor in-flight service. The Belgrade airport is currently undergoing extensive reconstruction, which may result in some minor disruptions, but progress is expected to be made within the foreseeable future.

Omg my flight was delayed from 4pm to 9:45 pm with no explanation- that is ridiculous

Very poor embarkation in Belgrade , employees not friendly, not well organized. The flight was delayed by over 2.5 hours and the employees at the air Serbia desk at Belgrade were unhelpful, disinterested and all appeared more concerned about their snack (all were munching something) than assisting passengers

They didnt let me do the check in online. That was terrible cause I was coming from another country,so I had to go oit the airport and go un again through controls. They Also made me pay more for my bag which was very light. And the personal was not so nice.