Check in agent was very helpful and polite. He helped me board the earlier flight back home instead of waiting 2 hours at the airport for the next flight
For the price, it was a really good experience. There was no entertainment on board, so I couldn't really rate this, and I didn't order a meal. I appreciated that there was a free glass of wine.
Flight was fine and on time. But no entertainment system and little leg room.
Could not understand what the attendant was saying during his announcements.
Economy seats always cramped, no meal on international flight, no plugs for electronics, but we got there and cabin crew was excellent.
I did not noticed baggage was separate - I had assumed international flights included luggage, so it surprised me I had to pay to check a bag.
The flight was delayed for 2 hrs. We were changed to a smaller plane, which was shaking a lot.
No TV's. Seats are super uncomfortable. Crew was great!
I arrived at destination, two hours late. For lunch we had cookies and almonds.
As mentioned previously the professionalism and speed of the Air crew was amazing… Sarah in particular was a joy to observe and interact with, she made my flight!
good entertainment package but rather small seats for business class
Expect Business Class seating to be 2 passengers per 3 coach seats, with center blocked. This is typical for flights within Europe on most airlines. Service was excellent!
They gave us chocolates twice (for whoever would like an extra chocolate - kids did!). I asked for an extra water, and I was given one. Crew was very friendly!
I wasn’t allowed to board with my children. I was charged outrageous costs for basic carry on size luggage. The entertainment screens were outdated and not user friendly.
A major problem at the Frankfurt terminal. You see your connecting flight is on concourse A and you see signs for A, but when you start to walk out to A, only then do you find A is in another terminal which requires a bus ride, passport control and customs. If you sit around in the first terminal too long, you can miss your flight. We made ours.
Rushed due to connecting Lufthansa flight delay Seating very tight and uncomfortable with poor leg room Long lines for rest room
Very good flight, only problem is the boarding process where some peoples do not have manners and do not how to fly ( preparing your documents, oversized carry-ons, not understanding or feigning to not understand directives).
My mother is 87 years old and has knee problems. I have reserved a wheelchair indicating that she is immobile. For her it is very difficult to walk short distances. On arrival in Frankfurt, I was called via my mother's phone, by the female employee who had my mother in a wheelchair. She asked me how many and what color suitcases she has, which I explained. I was very surprised when 15 minutes later my mother walked out with her cane and balancing with great difficulties assisted by a young couple who were pushing her suitcase. Where was the wheelchair and the airport employee? I find this to be a disrespectful and abusive behavior of elderly people. It also raises the question of professional misconduct of the airport personnel in Frankfurt i.e. the female employee who abandoned an 87 year old immobile person by the luggage lane. I would like to inquire about the details i.e. name of that employee.
Slightly delayed but still a more comfortable experience to take a real airline instead of a budget one.
Crew was nicer to some people than others for no apparent reason. I had to get an older lady’s attention because she was too busy talking to passengers.
