Short flight so no food or entertainment. Good landing at SFO and on time. We were told no carryon luggage yet lots of people were puting bags in overhead compartments. The rules need to be made more clear. I was on the first leg of an international flight and this is the first time I could not have carryon luggage.
As mentioned previously the professionalism and speed of the Air crew was amazing… Sarah in particular was a joy to observe and interact with, she made my flight!
Staff was friendly helpful also good timing I rate it a 10 out of 10
Flight delay, cancellation rescheduling and misdirected luggage which created some stress. It all worked out in the end.
Very smooth flight and the crew members were very welcoming.
Terrible. My brother broke his leg and couldn’t board the flight and air Canada couldn’t do anything about rescheduling his flight. Poor customer service and help all around
It was a short flight and for that reason the flight was acceptable.
I like the free beer and wine but not the delays to the departure time.
Flight was delayed by 45 min. No problems. Everyone took it in stride.
It was good. My original flight was delayed and they put me on and earlier flight to avoid missing my connection
They gave us chocolates twice (for whoever would like an extra chocolate - kids did!). I asked for an extra water, and I was given one. Crew was very friendly!
I wasn’t allowed to board with my children. I was charged outrageous costs for basic carry on size luggage. The entertainment screens were outdated and not user friendly.
The flight was so FULL That I had to keep BOTH my carry on AND my personal items ON my lap while I was sitting there for 10 hours Because the airline put ALL the other stuff into MY overhead cabin Most uncomfortable 10 hours of any flight I
This was the best carrier, comfort, service, good food, on time experience on a long haul flight. New, clean, quiet, smooth aircraft!!!
Rushed due to connecting Lufthansa flight delay Seating very tight and uncomfortable with poor leg room Long lines for rest room
My mother is 87 years old and has knee problems. I have reserved a wheelchair indicating that she is immobile. For her it is very difficult to walk short distances. On arrival in Frankfurt, I was called via my mother's phone, by the female employee who had my mother in a wheelchair. She asked me how many and what color suitcases she has, which I explained. I was very surprised when 15 minutes later my mother walked out with her cane and balancing with great difficulties assisted by a young couple who were pushing her suitcase. Where was the wheelchair and the airport employee? I find this to be a disrespectful and abusive behavior of elderly people. It also raises the question of professional misconduct of the airport personnel in Frankfurt i.e. the female employee who abandoned an 87 year old immobile person by the luggage lane. I would like to inquire about the details i.e. name of that employee.
Slightly delayed but still a more comfortable experience to take a real airline instead of a budget one.
Crew was nicer to some people than others for no apparent reason. I had to get an older lady’s attention because she was too busy talking to passengers.
Smooth flight. Safe airline. Professional crew. Glitchy entertainment touch screen. So-so food. So-so seat padding.
Lufthansa employees they has to work more with the customers and they delayed the flight for two hours every 20 minutes every 20 minutes every 20 minutes every 20 minutes
