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Orderliness

Staff showing ignorance on "checking-in once for one trip", say from Abidjan to Blantyre. They kept me waiting but with little help.

The plane is spacious. It gives leg comfort

Everything was very good

Comfort and friendly crew.

Electronic entertainment can be better.

Flown with Delta, AA, United and a lot of other carriers, but Etihad felt a little more special. Was a little skeptical never having flown them before but was pleasantly surprised. The service was just better, the seats were just better, the food was just better. Overall, everything was just a bit better than what I was accustomed to. I will be definitely recommending Etihad to F&F.

The food gets a little monotonous. We got served rice on 4/4 of our meals... lol. It;s better than not getting any food but it;s the only thing that was a little off.

Crew was nice

I

40kg baggage allowance

1. You are trying to communicate with me in Dutch, which I don't understand. I only understand English. 2. My booking was not eligible for online seat selection or check-in.

Service

bring back Me Before You!

Clean aircraft, friendly staff, flight was quite empty so it was nice and quiet.

on the return flight the Flight attendants were not attentive. I attempted to purchase duty free and submitted my order slip and neither of them came back to me after asking 3 times. I was disappointed in the customer service. My overall experience would have been excellent had it not been for this incident.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

The breakfast served in the route Abuja to Heathrow was very hot and tasty. The hostesses were great. Good service overall

Nothing

The crews are ok

The seats are not too comfortable

The plane on this part was not too bad.

Flight attendants excellent. Flights both on time.

Film selection could have been better

The handling of the layover in Dubai. Very appreciative! It was fantastic.

The flight was 15 hours from the US to Dubai, there is not much one can do to make a flight like that EXCELLENT, but the staff was more than accommodating, food was great, open bar and clean amenities. If the flight was not so long i would like this airline again!

The food plan could have been a little better. I was told they ran out of vegeterian food and then was given vegeterian food.

Ground staff was courteous and helpful.

It was terrible

Because l have to wait for 22 hours and they let me pay for my own visa and hotel when l arrived in dubai

Attentive staff

I like Ethiopian and have been flying with them since about 1990

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The person at the check in counter initially gave me a different seat than the one I chose online but changed it after I asked for the same seat I had selected online, hone of the worst seats on theplanee also changed my seat for the addis ababa to manila leg without my knowlege and gave me one of the worst seats on the plane. Ruined the trip for me

I love the wide variety of beverages. I also enjoyed how many times they passed through the cabin to offer us drinks.

I have been on the newer planes and the TV functionality is great. However, the older versions have poor quality TVs with horrible functionality. The touch screen does not respond to your finger and sometimes you can't even get the remote to work. They definitely need to update the technology on all planes.

There was pretty much nothing I didn't like. Everything was great, including the Business Class Lounge in Dubai. The service was great, the staff was very pleasant, the comfort of the seats was unmatched.

I remarked that the entertainment was OK, only because I have seen most of the movies and tv shows that were available, the response time for the buttons between the remote and the view screen was sometimes slow, and of course, the WiFi, I'm sure, will be improved with time.