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Top airline flying South America to Baltimore/Washington
Scores according to KAYAK customer reviews
Pros: "Flight crew was friendly and unobtrusive."
Pros: "See above"
Cons: "See above"
Cons: "We were delayed 3 times and the boarding process was unorganized."
Cons: "I had to pay $300 for my small baggage is robbery they don't let you take free baggage wao horrible horrible"
Cons: "Mutliple flight cancellations. And the wont refund even 50% of the initial amount paid. I will never fly with this company in my whole life."
Cons: "I missed my connecting flight in Detroit due to my flight leaving late from Baltimore because of bad weather in Chicago. Spirit did not have any other connecting flights until 2 days later. They offered no assistance. I needed to be at my destination the next day for a wedding, so I had to purchase an additional ticket out of pocket from Southwest (staff was very helpful). I recommend removing Spirit Airlines from Kayak."
Pros: "Was surprised with carrying baggage charge which was expensive."
Cons: "Airline is not comparable to other flights listed on Kayak because of extra and unexpected charges for carry on luggage and seat assignments which is big surprise when flying this airline for first time."
Pros: "The crew was friendly!"
Cons: "Seats can't recline, no snacks/drinks served, no leg room."
Pros: "Flight attendants we're great"
Cons: "Seats are uncomfortable"
Pros: "I liked how easy it was to book the flights and how I got to pick which ones worked best for me"
Pros: "The outgoing flight crew was extremely attentive and personable the return flight crew was pleasant also"
Cons: "They were extensive delays for both legs of the flight as well as extensive delays in the baggage claim for both legs of the flight which made it extremely difficult since both flights for five hours long."
Pros: "The air conditioning on board the flight."
Cons: "I did not like being the first person to ask for a random seat and being the last person to board the aircraft. I had to wait after those who came after me. And the staff was very rude. I had to ask for help twice because the staff refused to acknowledge me there because they were too busy talking about personal matters."
Pros: "The plane was new and modern."
Cons: "They charge a fee for everything. The price of the ticket was $245. After all the fees it was closer to $350-400. I won't fly this airline again."
Cons: "Due to their own delayed flight I lost my connection and instead of whatv is done with other airlines that move you to another airline in order to get the sooner flight, they dont give a thing for ur time and they dont even pay for a room."
Cons: "Spririt airlines is ALWAYS delaying flights... I know this cause I have flown this airlines for about 4 flights now. I just wish it would be on time for a change :("
Cons: "The tight seats, rude passengers, and hour delay because the fl8gjt staff wasn't there on time."
Cons: "Seats so uncomfortable"
Pros: "Superb airline service"
Cons: "Abysmal Kayak service. Very poor website design."
Pros: "It is comportable."
Cons: "Ticket is cheap.I like that but my baggage's price was too much ecpensive.That's I didn't like"
Cons: "I'm only 5'6" and my knees were jammed into the seat in front of me... wildly uncomfortable."
Cons: "The tray tables are too small"
Cons: "DELAY, SERVICE"
Cons: "so many hidden charges and gimmics. I would strongly recommend to ban this ariline."
Pros: "No entertainment available. Only snacks were available."
Pros: "The pilot was fab"
Cons: "Same as above."
Pros: "Up beat personnel"
Cons: "Baggage fee fiasco that upsets everyone"
Cons: "$55 for a carry on?? You're killing me. Extremely close quarters seating. No food or water. No way is this a better deal than a jet blue once you add in all the crazy hidden costs."
Pros: "Non-stop flight."
Cons: "Leg space was a real downer for individual with serious knee & back problems."
Pros: "the spirit airlines was such and treated the customer like sh####t, also when chek in luggage, they cost more than what they said on online, and cary on they cost $45 , I recommend every body do not fly the spirit arilines"
Pros: "The ticket agents were very professional and courteous, they informed us of the status of the incoming aircraft, so we were informed about the flight being early and upgrated to the front of the aircraft to balance out the plane which was half full."
Cons: "No water to drink, a small bottle would have been nice for every passenger."
Cons: "Being charged for water"
Pros: "I like that we got home safely."
Cons: "The seats seem to be more comfortable than the ride to LAX."
Cons: "My flight was delayed the entire day until the very last minute which almost caused me to miss my flight. Spirit airlines is the worst airlines I have ever flown on. I will never flight Spirit again."
Pros: "The plane left on time and arrived on time. he price was reasonable for no frills. Will travel with Spirit in future."
Pros: "People. Where nice."
Cons: "Under carage noisy."
Pros: "low fare"
Cons: "check in process was confusing- one airport you had to pre-print, the other you didn't, no cell phone tickets allowed. There are higher fees for carry-ons than checked bags. Didn't like the attitude/marketing at all. I've flown other no-frills carriers but these guys just rubbed me the wrong way!"
Pros: "Flight time was good. Pilots were good and flight attendants were good."
Cons: "Flying out of Logan on Friday evening, there was a delay of over 90 minutes. All we got were lazy explanations by the attendants on duty. Nobody seemed to care. Flying out of Baltimore on Saturday evening was a complete nightmare. Flight delay of over 5 hours. No serious apologies were given. had to miss my sat evening appointments in Boston. I don't think i will ever use Spirit Airlines again."
Cons: "Added costs at every turn, missmanaged boarding, unhelpful flight attendants, no amenities, dirty plane!"
Cons: "first time fling with Spirit - too tight of a connection from Lima Peru to Fort Lauderdale - almost missed the connecting flight - in Lima, was told the ticket counter opened up at 7 when in fact it was 7:40 - the agents were not ready at 7, they were still bringing in counter items and Spirit banners(& misc. items) and 7:40 -"
Pros: "All went well. We took off on time and landed 9 minutes early. Our bags came out shortly after we got to baggage claim. The bags were not damaged in any way."
Cons: "Most airlines offer a drink and a small snack. nothing from your airlines and your flights are not that cheap. plus you only allow 40lbs per bag, most airlines are 50lbs and they dont charge more if you pay for the bags at the counted. They dont make you do it prior to getting there. you have too many fees. I even asked for a cup of ice because my throat was dry. they said I had to pay for it. sorry..... that is B.S."
Pros: "Extremely low price and waived baggage fees for active duty military made our first Spirit flight wonderful. Attendants were friendly once on board."
Cons: "Downfalls were limited legroom, the baggage check line at DTW took over an hour and many kiosks were broken and could not print boarding passes."
Cons: "Being charged for every little thing"
Cons: "I hardly ever write reviews, and fly at least a few times a month - but this experience may take the cake for most concerning I've ever been on. A 9 pm boarding time became a 12:30 boarding time. Our flight was continuously pushed back for a maintenance issue. I was standing next to someone who had been traveling for 14 hours thanks to a flight that had been pushed back several times and then canceled. There was no management present and only one person with little to no information about the issue at our temporary gate (an American Airlines gate with a plastic sprit sign propped on the kiosk). I was sent 2 emails earlier in the day- one that urged me to arrive 2 hours early because lines at security have been longer than normal, another that claimed mt flight was delayed but I was still on the hook to be present for my original takeoff time. if they managed to get their act together - I certainly had to be there ready to go. The manager that was able to change anything about the situation was unreachable, the only recourse to try and change anything / request a different flight etc. was a help email address where you wait 72 hours for a response. After we all board the only friendly helpful voice was from the pilot who told us the issue was that the plane we have boarded had a part broken that wouldn't let the engine start without outside help - and still we were taking this plane with known engine problems to our destination. The flight attendants hid in the back, barely making eye contact. We've now been on the waiting for 3 hours, at least 2 hours of this time where the every shop and restaurant at airport has been shut down and you can't buy food or water. We are waiting for takeoff on the plane for over 30 minutes and the flight attendants are literally no where to be found. I have never been stuck that long without even an offer for a glass of water or mention of progress toward take off staff usually go out of their way to be nice and helpful especially if there are problems, which we all know at times are inevitable. We landed at 2am. - overall it was one of the most disorganized flights I've ever taken. There are obviously some big issues at spirit air that trickle down from upper management. We were issued a $50 voucher for our trouble, but honestly they can keep it. I won't be flying with them again even if they're prices seem low (until they nickel and dime you for every single service, bag bigger than a purse, even help at the desk to print your boarding pass?!). Be warned the low up front cost is hardly worth the gamble - go with a more compitent airline."
Cons: "The connection in Florida didn't give me enough time with immigration so I had to stay extra 4 hours in the airport and had less time in New York because I had a flight the same day in the night so it ruined my trip there"