Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "First class looks nice."
Cons: "More than one hour of delay in boarding. The seats very uncomfortable for a ten hour+ flight."
Pros: "Avianca gives a good overall experience. A modern air fleet based on Airbus 320/1 - 318/319 and big ones like A330 and B787"
Cons: "A snack would be great on short flights"
Cons: "Is the Worst; i wait almost Four hours to take the flight from madrid!!! I lost the flight to valencia an the company give me another flight at 10:50 pm im going to arrive un valencia 12 am!!!! Im angry"
Pros: "Excelente servicio. Los aviones muy comodos."
Cons: "El Check In complicado pues una vez entras una nacionalidad no se puede cambiar la informacion para las personas con dua nacionalidad. No da mas opciones y no lo deja continuar sino llena la opcion de residente que no es la situacion real."
Pros: "Comfortable planes, great service and staff and good entertainment choice. Always reliable. What else can you ask for in an airline?"
Cons: "There is not a day wifhout a delay"
Pros: "I like the staff. Smiled everytime, very respectful and genuine. I would fly with them just for staff."
Pros: "The crew was friendly"
Cons: "Didn't like how the plane was delayed by 45 minutes. The airport staff didn't inform us of the delay nor did the crew staff as we were arriving to Cali. Especially if the crew staff knew before hand that there next flight was going to Cartagena."
Pros: "The plane was on time ....."
Cons: "Siempre se disculpan por las personas que no alcanzaron a recibir la bebida, si comenzaran mas temprano alcanzan,"
Cons: "They didn't give a pillow"
Pros: "I arrived earlier and Avianca send me earlier to Bogota to speed my conexión to LA"
Pros: "Flight attendants very friendly"
Cons: "The 1 hour delay!"
Pros: "Very short stop in Salvador. Super convenient and on time"
Cons: "I was on last row ... couldn't put my chair back and the 1st flight from ny to Cali my chair was broken so I cldnt put my seat back also ... :("
Pros: "The flight attendsnts were corteous and helpful."
Pros: "people is very kind good service"
Cons: "wasn't add to my lifemilles account"
Pros: "Free movies"
Cons: "The landing was horrifying. After being on many commercial flights over the years I have never felt this way about a flight experience. The pilot seemed very inexperienced nor skilled at landing. The plane first took a plunge leaving everyone grabbing their seats in fear. The plane was going way too fast as we then continued descending while the plane tilted to the side and then the nose of the plane tipped downwards. To best describe the situation, the plane was completely out of control. Everyone around me was frightened and talking about the awful experience. Flight attendants nor the pilot made any mention of what happened nor did they make an announcement to make passengers aware that there may be some difficulty landing. Therefore passengers were left to wonder what really happened but it seemed as if this was the first time the pilot had flown a plane. After the landing I was sick for the rest of the day with nausea. I would like a refund and will report this matter to the FAA for answers and I believe they should investigate what happened on this flight for safety matters. I did not feel safe at all, and I have never had an experience like this. I'm afraid to ever fly AVIANCA again."
Pros: "My original flight was canceled, according to them because mechanical issues with the airplane but I am not sure if that was true. They sent me on another flight thru Guatemala. I got to LA past midnite and lost my train connection to San Diego. I was offered a $150 bonus and so far I have not gotten any."
Cons: "my girl coulndt fly guys , avianca told them that theres not ticket appear under her name so i have to bougth amother ticket... Please contact me at 8625718252"
Cons: "I have to ask 4 times b4 I get what I want."
Pros: "On time"
Cons: "The plane is too small"
Pros: "The Wheel chair for my mother was very accommodating."
Cons: "On our flight there it took 2 hours to get water or something to drink."
Pros: "Worst company ever"
Pros: "Flight went smooth, crew was attentive"
Cons: "The seat's headphone jack was broken and it was difficult to recline. My seat numbers were changed on one flight and to other in the second part... Not expected"
Pros: "The service, the food, the various movie selections."
Pros: "Very nice flight. On time and great service!"
Pros: "The seats were comfortable and the service was prompt. The attendants were cordial"
Cons: "The attendants did not know if the meals they were serving had dairy products or not"
Pros: "Service, punctuality, airplane"
Cons: "Colombian airport"
Pros: "People pretty friendly wiling to help"
Pros: "Flight was on time, crew was courteous and helpful"
Cons: "Everything was horrible"
Pros: "the food, the welcoming and the settings."
Cons: "No sound"
Pros: "A small package of sweet crackers is a nice change. Boarding has been more on time lately than in previous years."
Cons: "The boarding lines for elite customers are disorganised. Many people from the regular line crossed over to the VIP line."
Cons: "More food options."
Cons: "Best foot"
Pros: "Good organization, very punctual."
Pros: "i like everything the price , the customer services the convenience of the schedule the luxury of the plains"
Pros: "Landing on time"
Pros: "The seats in business are comfortable. The food is good."
Cons: "The business area was almost empty so the crew was almost never present. It was not easy to get refills or to ask for something during dinner. My window shade was electric and did not work well, it was difficult to make opaque."
Pros: "Smooth flight and movies were free"
Cons: "Seat I sat in the back near the bathroom and passengers and crew constantly bumped in to me or woke me up"
Cons: "Mal manejo en el equipaje fue dañada la maleta"
Pros: "The Weight allowance. And the crew of"
Cons: "It was horrible to speak with a bunch of representatives prior to the flight, trying to ask something and pay for luggage. It was un possible to make check in online. It was un possible to know how much Weight i could pack and bring with me. It was unavailable to choose a kosher meal. But overall it was un possible to explain those issues to the representatives. Each one transfer me to another one, or just transfer me to a someone that speaks spanish, with no reason. That was awful. I was 2 hours on the phone with avianca trying to solve those issues. but i gave it up. It was un possible at all. That's a shame."
Pros: "The chargers and movies on the flight. The seat was comfortable. The flight attendants where awesome. I loved the flight!"
Cons: "No changes!"
Pros: "Helpful and attentive crew"
Pros: "Crew was super amazing and friendly! Very good service also!"
Cons: "No seat back entertainment.."
Pros: "The best other than the fact it was packed full lol but that’s not Deltas fault"
Cons: "After 1 hour, still sitting on the tarmac waiting to get to our gate."
Pros: "The flight itself was excellent. Friendly, helpful, kind — great attendants and crew."
Cons: "The flight was delayed 4 hours. We never found out why exactly. That was a little tough but staff was great"
Pros: "Boarding was very efficient. Flight attendants were helpful and kind and seemed to care."
Cons: "We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo."
Pros: "Quick and easy boarding and departing. Wonderful and friendly staff."
Cons: "Honestly, everything was great. Food and entertainment were a little lacking but for a 3 hour flight it was more than acceptable."
Pros: "Great crew, prompt and courteous despite the short flight"
Cons: "Flight departed an hour past scheduled time due to a snafu with flight attendants: they were either absent or really late or a replacement crew. Unacceptable personnel management."
Pros: "Amazing crew"
Pros: "Everything was good/adequate, nothing was exceptional."
Pros: "The crew was polite and pleasant unlike the crew from KC to Boston."
Cons: "Telling us to check bags before we get to our seat and find out there is no more room."
Cons: "Just a bunch of weather delays because of the bad storms. I did not like the selection of movies and tv shows on the delta flight. So I just listened to podcast in my phone. But other than that everything was great."
Pros: "Helpful crew."
Cons: "These planes are tiny. Our equipment was B717."
Pros: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."
Pros: "Small plane without bells and whistles and no middle seats."
Cons: "The internet would not work. I couldn’t use any of the inflight entertainment."
Pros: "We had the worst flight ever on Delta flight worst Attitude of the flight attendant she was very Rude i even told her she was"
Cons: "We didn't get served nothing to drink until 45 min to kc then by then i was so dehydrated i asked for a can of pop she said NO I SAID REALLY SHE SAID DELTAS NOT IN CHARGE OF STOCKING DRINKS & SNACKS SHE HAD MORE PEOPLE' TO SERVE REALLY EVERBODY IN FRONT OF US GOT WHAT THEY WANTED SO I HAD NOTHIN AT"
Cons: "2nd Delta flight on the same day that was delayed. This one only 44 min."
Pros: "Wonderful friendly crew. Comfy seat. Very pleasantly impressed with the comfort on a CRJ900 -- windows are large and closer to eye level, standing room is enough."
Pros: "Nice crew"
Pros: "Great crew."
Cons: "Seats could be better. But the delays in deicing the plane could have been handled better."
Cons: "Never made it because of my originating flight"
Cons: "The airline cancelled the flight alluring weather conditions, when the reality was they did not wanted the plane to park in Kansas. The weather conditions were even worse on the flight I was moved to, and that flight was not cancelled. They absolutely did not care about the passengers"
Pros: "Flight was on time. Entertainment worked."
Cons: "One of the stewardesses was a miserable crank."
Pros: "Overall good experience"
Cons: "Plane 1hr late taking off"
Pros: "Nice people"
Cons: "Waiting at gate in KC"
Pros: "The crew was friendly and we arrived earlier than expected"
Cons: "Seats are too tight and too expensive to upgrade."
Pros: "Efficient and friendly"
Pros: "The movies kept my daughter busy."
Pros: "The counter assistant change my seats and my wife and me seat together"
Cons: "Hot cabin"
Pros: "Boarding and Arrival went smooth and quick. We were early to our destination. Short 3 hour flights are always easy."
Pros: "Professional, courteous, and responsive attendants and flight crew."
Pros: "I did not like anything all. But the to last agent to help me after I was send to different airlines"
Cons: "And when I get to US delta Airline ticketr did not even look at my ticket she just send to Virginia Australia make me walk all over. I know it supposed to be delta"
Pros: "The flight was nearly full, but I lucked out. One person in my row did not show up, so myself and the other lady in my row had the benefit of having an open seat in between us. The crew was cheerful and accommodating. They did the normal beverage service, but also brought complimentary water and coffee 3x during the rest of the flight. This was greatly appreciated, especially after 5 days of drinking and partying. My buddies and I spent two and a half days in Las Vegas for a bachelor party followed by two days in the LA area for a wedding (yes we did it Hangover style) :) Thank you Delta!"
Cons: "My only complaint was that the flight was delayed out of LAX by about 30 minutes due to the flight in-bound being delayed. However, the captain made up most of this time in the air so it ended up being a non-issue."
Cons: "We were on the tarmac for almost 2 hours. It's probably LaGuardia but the experience was very bad."
Cons: "Hour late"
Cons: "Not much to read"
Pros: "Made the best of a overcrowded messy airport"
Pros: "I enjoyed the upholstery and comfort of the chairs."
Cons: "I prefer to be made aware of delayed flights sooner than an hour before the flight. I would much rather wait in the comfort of home or a hotel over waiting in the airport."
Pros: "Horrible seats. Scraped up my knees on a screwhead on the seat in front of me. Way too cramped."
Pros: "Everyone very friendly and courteous."
Cons: "Snacks are very small quantity and often stale"
Pros: "Boarding was delayed, but flight crew & desk staff moved us quickly through & off we went. It was efficient & well managed."
Cons: "A bit cramped on board. Thinking of the discount carriers while smooshed in with my aisle mates."
Cons: "Delays. Ways late."
Pros: "The service and non stop smooth ride. Boarding was a new experiance taking a bus to the plane. Was quick and crew helpful storing my carryon. Everyone very helpful."
Pros: "The welcoming and kindness of flight attendants and staff"
Cons: "That headsets are not free and the leg space seemed tighter than usual"
Cons: "Step stairs, no help getting up or down. You should use a Laeger plane and a jet bridge. It was awful down and up and down stairs, then walking across the tarmac, not sanded,NOT SHOVELED. Have you gone mad?"
Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"
Pros: "The quick flight was nice, the flight attendants were super sweet and kind and were willing to give me extra snacks when I requested for them. No screens on this flight, but understandable since it was such a short flight :)"
Cons: "Flight attendant late arriving to his job causing a 30 minute delay in boarding. Desk staff at airport seemed more interested in their own conversations than helping passengers . Fight attendants seemed uninterested in their jobs and lacked warmth. 45 minutes late arriving in Kansas City no announcements from captain"
Pros: "Nothing I can think"
Cons: "The seats selection"
Cons: "My one hour layover turned into a 4 hour past 2AM arrival time."
Cons: "No beverages available to even purchase ! Ridiculous!"
Pros: "nothing lousy flight"
Cons: "treat people with respect"
Pros: "Smooth flight, great service onboard"
Cons: "Your seats are too small, but we know the airline industry is not gonna do anything about it."
Cons: "Food availability."
Cons: "Boarding very slow in Medellin -always- Entertainment only in your phone now!"
Cons: "Everything was fine"
Pros: "Responsive and helpful crew. Comfortable seating."
Cons: "More snacks; maybe coffee or a second round of refreshments. Not much, really; it was a great experience under the circumstances."
Cons: "Left very late with very poor communications that kept changing as well as the gate info!"
Pros: "The crew was great. The seat was adequate but NOT comfortable. The request/requirement for only the wheelie bags to be in the overhead and everything else to be under the seat was EXCELLENT. Thank you for organizing the amount of “stuff” people carry on to the plane."
Cons: "I needed a little back support pillow..."
Pros: "Left on time"
Pros: "Every thing! Healthier food needed"
Cons: "Customer service was bad"
Pros: "The flight was shorter than we expected! And after a long flight that was most appreciated."
Pros: "plane had wifi"
Cons: "multiple gate changes multiple delays boarded and then sat on the plane never pushing back from gate"
Pros: "Thank God for the entertainment options in this flight since it is so long... seats recline a bit but the leg room is a bit small, so by the end everything hurts anyway. Had a nice dinner and several snacks. Not too bad. The crew was pretty friendly. I have no complaints at all about AA."
Pros: "Crew was very friendly. Flight departure was on time."
Cons: "The food. Same sandwich the last 4 years."
Pros: "Entire flight crew was friendly and helpful!"
Cons: "Long delays"
Pros: "We got home early"
Cons: "The sandwich was auwful"
Cons: "did not get my requested wheel chair service."
Pros: "All good, on time, crew was pleasant!"
Cons: "All good"
Pros: "Flight depart on time, with possible 5 minute delay. No problem at all."
Pros: "Paid extra for more legroom"
Cons: "No Free WiFi"
Pros: "Personalities...loved their job. Great to talk to."
Cons: "Bosrdunf staff at DCA. No communication in crowded area"
Pros: "Flight on time ."
Pros: "The onboard entertainment has definitely improved. Nice to see how organize is the boarding process when compare to other local airlines."
Cons: "I was seating in the front of the plane were the seating should be better. The seat reclined minimum. Also, had the had luck to travel next to an amazing mother who was traveling with two small kinds and a dog. Brave woman but nasty flight for me. Need to improve the meals on the international flights. Too mediocre."
Cons: "Beyond pritzzels pls have other snack varieties"
Pros: "Gate attendant kept us informed frequently as to the status of the flight"
Cons: "Rudeness/snappiness of the stewardesses"
Cons: "My ticket was cancelled because of a misrepresentation made by an agent when I had to rebook the outgoing leg of this trip. I had to pay $670 for new ticket at the airport with no other options and very little help from the LatAm agents. I'll never book another ticket with this airline."
Cons: "I did not like that the airline would not give a seat on an earlier flight so that I would not have to spend so many hours in the Chicago O'Hare airport. I did not like that the airport only allowed me thirty minutes of access to the internet. As a result, I could not work while I had to wait for my flight. Finally, I did not like that the airline lost or delayed my bag."
Cons: "Flight was 1.5 hours delayed with another 1 hour delay on the tarmac"
Pros: "Boarding and debar king was quick."
Cons: "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."
Pros: "No fees for carryon, like Republic charged on the way out"
Cons: "NO seats available on booking, without paying extra. Never could sit together, even though booked together. Greedy but stupid."
Pros: "On time departures. Friendly crew."
Cons: "I never experienced the flight because I wasn't given a seat. The airline oversold the flight and I never got to go. I missed my once in a lifetime experience because the airline is greedy at my (and other people's) expense. I missed out on a priceless experience. Not only that, the bag that I checked did not make it off the flight so I remained in DC while my bag went to Medellin. I had to purchase new toiletries and had to make arrangements to get back to the airport. As of now, I do not plan on choosing American Airline nor LATAM for my future flights."
Pros: "Long wait for take off. Everything else was great."
Pros: "We had a wonderful flight experience. Smooth take off and landing. The in flight service was impeccable! Will definitely be flying American Airlines again."
Pros: "Schedules were always on time, the price was the best"
Cons: "Because it was a day later!!!"
Pros: "Much better than the trip to chicago"
Cons: "Had to wait on the crew Short fight rushed service"
Pros: "The price is competitive. On boarding was ontime. Though the flight was redirected to Omaha due to bad weather in Kansas City, it was only an hour late than the scheduled arrival to Kansas City."
Cons: "The WiFi was not as expected. In flight entertainment is null. Snack would have been better."
Pros: "Nice plane when we finally boarded it. Crew was very professional."
Cons: "Endless advisories, the official explanation of the flight delay and estimated departure was constantly in flux."
Pros: "very good no problems.."
Cons: "all good thanks much"
Pros: "Flight was delayed but boarding at DCA was very efficient and quick"
Cons: "Flight attendants seemed bothered by something and weren't very nice. They looked/seemed tired. Cabin lights were on the whole time for a ~3 hour flight which began at 830pm."
Pros: "The entertainment selection was nice, and it was nice that we were served lunch."
Cons: "On my flight from Medellin to Miami, the stewardess did not offer my row a drink. Then when I asked for one, I was told I can only have water or juice, of which I wanted neither. The plane rides were both extremely hot and uncomfortable. I was sweating profusely on both flights."
Pros: "Crew very courteous"
Cons: "Flight was delayed 2 hours. I couldn't run my business that way!"
Pros: "Free entertainment"
Cons: "Spacing is really tight"
Cons: "The airline cancelled my return flight home from a Venice without notifying me because they said I was. “No show” on my previous flight over. This was absolutely not true. To cancel someone’s flight and not alert them is highly unethical."
Pros: "Friendly crew"
Cons: "Very cramped and uncomfortable seats in Economy. 2 hours late arriving in KansasCity."
Pros: "One flight attendant who went above and beyond to compensate for the airline having prepared a vegetarian meal option"
Cons: "Called ahead to secure a vegetarian meal option for a 6-hr flight and the meal was promised. Once on flight it was explained to me that vegetarian option was not offered on this flight. If customer rep would have explained that, u would have taken measures to bring along a prepared meal for myself. Not okay."
Pros: "Flight was delayed but the pilots got us there in time to make our connecting flight. Thank you!"
Cons: "On an international flight didn't expect to pay for movies and our seats didn't recline. Made for a long and uncomfortable flight."
Pros: "Because of the delay, I missed my connecting flight, but a United staff member was ready to hand me a boarding pass for a new flight right when I got off the plane. That took away any worry or hassle for me, which I appreciated."
Cons: "We sat on the runway for 2 hours. Also, my headphone jack was broken, so I could not connect my headphones to watch a movie. When I tried to explain the problem, the flight attendant misunderstood and just ended up bringing me a new pair of headphones... not helpful."
Cons: "Check in process was at kiosk was long wait"
Pros: "Nothing special"
Cons: "Seats very dirty sticky Not clean at all"
Pros: "Friendly staff, outgoing and professional"
Cons: "Wifi charges are a bit gouging"
Pros: "The flight crew seemed worn and a bit surly. They ran out of two of the meals and the one I got was oddly seasoned but it was warm. We sat on the ground quite a while while they fixed the PA system with no water then there was a women they'd let on the flight even though she had a different destination - supposedly they spent an hour looking for her bag on the plane. Do you hold up a whole plane load of people that got on the right plane for the woman that didn't and how come when they checked her ticket - no one noticed?"
Pros: "I paid extra for Economy Plus. That should be the standard seating."
Cons: "Any flight where passengers have no chance to eat should provide more than a cookie."
Pros: "We toured the Boeing plant in Everett (Seatle.) I wish I had bought a T-shirt I saw in the gift shop. It read, "If it ain't Boeing, I ain't going.""
Cons: "Except in the row right behind 1st Class, the seats are kinda crammed (in.) On a commercial on one flight, during the spiel about safety, the movie screen showed about 5 or 6 cabin attendants putting up their trays in prep for landing. Tey all leaned forward as far as they could to reach their trays. I looked around. I could reach my tray with my arms at my sides. If the actual airplane had had it'w seats spaced apart as in the movie, the plane would have been fully loaded with some 35 passengers. I forgot what airline it was, maybe yours?"
Pros: "We made it home alive, so that's the main thing."
Cons: "Three hour delay, which wasn't clearly explained. From others waiting with us, we gathered that flights were delayed fur to some travel plans for POTUS. Does that always happen? I can't imagine it does."
Pros: "Crew allowed me to sit beside my wife in economy plus seating."
Cons: "United Airlines lost my luggage in Chicago after going through customs."
Pros: "Captain was communicative before departure and during flight Boarding was orderly"
Cons: "After aircraft was parked a strange loud noise could have been heard for 30 seconds. Would be nice if a crew member (flight attendant or captain) assured passengers that it was normal. Noise didn't seem normal and I was very concerned. No infotainment options."
Pros: "That transportation was available in Chicago."
Cons: "No problems."
Cons: "I understand aircraft safety is paramount, but 2 hour delay also meant we missed dinner reservation at destination on Mother's Day"
Cons: "The gate in Newark was a dump and the boarding process was chaotic"
Pros: "on schedule even though ORD had some weather issues but yes good flight.."
Pros: "Smooth flight and on time"
Pros: "The crew was great"
Cons: "I was not able to use the TV because the key to change channels was broken. I did not like the food, Too many calories and starches and the airplane was old and outdated. Thanks"
Pros: "On time"
Cons: "The aircraft was a bit older for a 6 hours flight so I felt too closed to a person next to me"
Pros: "First class it was owsome"
Pros: "Employees need to understand that many people who don't fly often have an anxiety about the whole process. Being friendly and helpful goes a long way in making the experience less of a hassle. United seems to understand this and for the most part their employees were very friendly and helpful. I will choose united whenever possible."
Cons: "TSA employees need to lighten up. I think they can still do their job and be friendly at the same time. They all seem to hate their jobs"
Pros: "Flight delayed for a short time, explanation given- satisfying. Delayed flight info sent via text very helpful. Flight attendants and staff, very attentive, courteous, professional and informational. Over all satisfied with United airlines, thank you for my sucressful trip to Kansas City to celebrate my grandfathers 90th birthday!"
Cons: "Waited at the kiosk at the gate desk, took about 20 minutes for an agent to appear and help with customer service."
Pros: "Quick flight."
Cons: "Flight was delayed for 40 minutes because of "paperwork" according to the pilot. We boarded the plane on time however had to sit on it during the delay. We were not informed of what was going on until we had already been waiting for 30 minutes. When they informed us of the delay they offered everyone free direct TV in flight to make up for the delay. Once we finally took off they announced that the direct TV was not actually working. The flight attendant making the announcements was not sincere and rather unprofessional. Luckily the pilot flew fast so we ended up arriving only 10 minutes late."
Cons: "Long boarding and delayed flight, lots of walking"
Cons: "We have to pay for food on a 2 hour flight? Just snacks, no meal even though it was dinner time. The stewardess doing announcements was obnoxious. She had an odd way of speaking with strange pauses, she kept calling it Kansas instead of Kansas City, and she made condescending remarks about it."
Cons: "It was a small, commuter plane and everyone was to gate check any carry-on that wouldn't fit under the seat, like rolling bag. My neighbor did not check his and took up more than half of my leg room. He was NOT friendly and I was not willing to anger him by complaining. But he should not have been allowed to bring it on board. This was a United flight, not Lufthansa."
Cons: "The flight was delayed by over 4 hours, there was no clarity on what was going on. They made us change aircrafts, the ground staff was mean at best. In spite of the 4 hour wait they didn't even bother serving food or made any announcement to handle passenger anxiety and concerns. Delays are sometimes unavoidable and I have had experiences in the past but none that was handled this unprofessionally"
Pros: "Everybody help me good information Thanks"
Pros: "The overall punctually of the flight was very accurate and i appreciate that very much."
Cons: "One flight attended in particular was very rude. Blonde short and slightly over weight. Her deminer towards the passengers was very unprofessional. It is unfortunate to have someone like that in a 6 hour flight. Seats are very small and couldn't charge my phone. Also couldn't watch the flight path unless I paid for the entertainment"
Cons: "Was late like 7 hours"
Pros: "It was a routine cross country flight! Smooth boarding, deplaning and good service from the Crew."
Pros: "Punctual, good service"
Cons: "When I boarded the plane, I noticed crumbs and grease marks on my seat and crackers all over the floor at my feet. Rather than clean my area, the stewardess handed me wet wipes."
Cons: "We were delayed, no big deal. Then we got on the plane and set there on a hot plane for over 30 minutes waiting."
Cons: "Tv control did not work, cabin in my área very hot"
Pros: "Delayed in Denver"
Pros: "It's was quick."
Cons: "Delayed a bit but mostly ok."
Pros: "The professional services"
Cons: "Cramped leg space"
Pros: "Good flight attendants"
Cons: "Small seats"
Cons: "Didn't have a plane for us. Over 3 1/2 hour delay. Every time I fly this airline there is an issue with the flights."
Pros: "Went smoothly & on time"
Cons: "Didn't see any flying monkeys going over Kansas. They promised me flying monkeys..."
Cons: "At the boarding gate, there was really really mean crew operating the boarding. There was one guy on standby, was told to wait so he did but he didn't get the seat . I understand that could happen but how she spoke this guy was absolutely rude and she did say " that's not my fault! That's your fault!!" And slam the door ... When we asked her for adding miles , she did as complaining " I am here for the flight to Ommaha ." Even though she was not , she is working for United airlines , isn't it her job ??? She was like that to every customer and that presents your company's value ... When the gate was for us , she was back at the gate ...... I am so disappointed for this poor customer service. Even though if I mention here , I know nothing would change and I hope this one voice will reach to the company somehow and make some change ."
Pros: "Totally on time: excellent everything. This was a smooth flight both ways."
Cons: "After sitting for a 8 hour layover, the boarding gate was changed. The announcement of this change was poorly done, and we were not aware. Fortunately, I questioned why our flight was not announced and found this change. With less than 30 minutes until flight take off, we had to hurry to ...not only another gate, but a completely different terminal. I feel there should have been better informative announcements of this change."
Pros: "We had the best airline attendant I have ever encountered on any flight during my 50 years of flying. She was alone on the flight, yet she was attentive, efficient, cheerful and made the flight from Denver to Kansas City better than any other I have ever taken! She has a great attitude and it was obvious that she wanted all passengers to have a wonderful experience! I wish I had asked her name so that I could give her the recognition she deserves."
Cons: "Delayed flight out of Denver."
Cons: "Sitting on the plane for an hour before take off due to runway congestion. Even pilot said it was worst he'd seen."
Cons: "Service Assistance was poor and they were asking money for what is their job"
Pros: "That there was not an delays. That is all that I liked about this flight."
Cons: "when we were boarding the co pilot was on their cell phone and so were the flight attendants. Not one person said hello or welcomed us on board."
Cons: "No wifi"
Cons: "The seats are too small and there is not enough leg room."
Cons: "Due to their own delayed flight I lost my connection and instead of whatv is done with other airlines that move you to another airline in order to get the sooner flight, they dont give a thing for ur time and they dont even pay for a room."
Cons: "The leg room and the overall comfort was bad..you couldn't bend the sit."
Cons: "I couldn't make that flight and called ahead the airlines to let them know. But a day after found out my return flight has been canceled as well. Terrible terrible experience. Had to buy a return flight again."
Pros: "Not much"
Cons: "After looking at what I paid - I could have rode a better airline and been more comfortable. I found the customer service non exsistant and honestly for the price will not ride them again."
Pros: "Easy boarding process and on timely flight."
Cons: "No complaints!"
Pros: "Flights on time or early. Well organized boarding. Clean & new planes, & seemed roomier than the "big guy" airlines."
Cons: "Seats don't recline. Everything costs from water to seats to carry-on bags to checked bags. By time you pay to get a seat and to either check or carry on a bag both ways, add $70 per person to fare. Helps if you bring your own snacks."
Pros: "I liked how friendly the staff was, how smooth the take-off/landing was, how the flight was fairly short, how the lights were dimmed in order for the passengers to sleep on such a late night flight, and how short the flight seemed."
Cons: "I didn't like the baggage policy of just one personal item. I like when airlines give you one free carry-on and one personal item so you can have you purse or laptop bag or whatever separate from your luggage. I also didn't like how you had to pay for refreshments. It is always nice to have to option of 1 free beverage and maybe some pretzels when you're flying. Also, the seats are pretty uncomfortable, but that is not really something that can be fixed."
Cons: "first time fling with Spirit - too tight of a connection from Lima Peru to Fort Lauderdale - almost missed the connecting flight - in Lima, was told the ticket counter opened up at 7 when in fact it was 7:40 - the agents were not ready at 7, they were still bringing in counter items and Spirit banners(& misc. items) and 7:40 -"
Cons: "The connection in Florida didn't give me enough time with immigration so I had to stay extra 4 hours in the airport and had less time in New York because I had a flight the same day in the night so it ruined my trip there"
Pros: "Cheap rates compared to other airlines except frontier (which has better service)"
Cons: "Just about everything else. The fact you charge your customers for water when flying thousands of feet above the ground is absolutely rediculous"
Cons: "Surprise fee for *carry-on* bags? Extra fee for checking in with an agent? What's next, a corkage fee for bringing your own water onto the plane? I spent the three hours we were delayed wishing I had paid more up front for an airline that doesn't treat its customers like marks at a carnival. With the baggage fee on my return trip, the difference in price is not worth it."
Cons: "First the plane delayed because of mechanical probs. which is understandable then we had to board a different plane after boarding we had to de-board because pilots had too many hours. Flight then cancelled. Ok so then we get to stay free at hotel to catch flight next day. Howard Johnsons was so dirty. Bathroom & beds. We slept in our clothes did not dare to shower. Slept with our coats over our pillows. Bad start to trip.... we were told our trip was extended 1 day because we lost a day. When we got to the airport on our new day to leave we were told we were NO SHOWS to the flight the previous day which was supposed to be changed for us. Thank heaven there was room on the flight and they quietly put us on it. We never made any kind of scene or had any harsh words with anyone.... but, DONE WITH SPIRIT AIRLINES!!!!"
Pros: "On time, nice attendants"
Cons: "that you charge extra for everything including seats, however so far I have always received a decent random seat assignment. On line check in was confusing, and I had to print my boarding pass, could not figure out how to have it texted to me so I could simply use my phone to show my boarding pass. Also you need to have a NA category above, I didn't have any food, and I didn't have any entertainment, so I rated you poor. Those two areas were not applicable to me."
Pros: "The flight was on time."
Cons: "Nobody assisted me with my child. Crew was unfriendly and un-attentive. seats are narrow and hard to maneuver. No entertainment provided at all."
Cons: "Flight was delayed over 2 hours due to mechanical issue. No back up plane or alternate flight. We finally boarded the plane and sat on it for 20 minutes or so, then were told the pilots left the plane and there was no backup crew. They only offered either refunds or the same flight the following day. I had prepaid car and hotel reservations as well as critical things to do the next day. They offered no compensation, not even bonus miles, vouchers, or meal tickets and showed a real lack of concern for their customers. This cost a lot in terms of wasted time, extra expense, and lost opportuniy. I will never fly this airline again. I had to rebook another airline at a much higher rate as well. Terrible experience, wasted time and money. I did not feel valued as a customer."
Cons: "My connecting flight was delayed due to maintenance problems with the plane. They made us board another plane just to tell us to de-board because the pilot traveled his max miles already. After that the flight was cancelled with the earliest flight being the next night. Everyone was very unhappy as we all had somewhere we had to be. Customer service did do refunds and rebooking but it was just an overall terrible experience. If you're looking for reliability, spirit is not the way to go. I'm never booking with spirit again."
Pros: "The help that I received as a handicapped passenger was outstanding . I understand that this is a Airbus plane I feel that the agent booking my ticket should have offered me the larger seat before I got on the flight at least giving me the information about the seat"
Cons: "The pilot had a smooth landing and I told him that I have to give him a 10 on the landing ! LOL"
Cons: "my flight was good but I'm very disappointed because they did not give me the $50 baggage discount that they promised to all the passengers on flight 620 that got delayed on the way to Los Angeles on December 12, 2015."
Pros: "flight attendants were nice."
Cons: "Flight talking off was late so arrival was late. Watch out for all the costs of all the extras. By the time you pay for bags, seats, and boarding the cost of the ticket is as much as an airlines that doesn't "nickle & dime" you to death!"
Pros: "Decent price on flights. Check in and boarding went very smooth. Don't get caught up in buying extras like seat assignments and take advantage of the personal bag item. The flight attendants were friendly and the crew did their best to get us to our destination timely."
Cons: "This flight was delayed by two hours. We landed thirty minutes earlier than our two hour delay but we couldn't get to our gate because it was occupied."
Pros: "The peanuts were okay."
Cons: "Though the crew was friendly, throughout most of the flight the flight attendants gave pitch after financial pitch about the 'Spirit Credit Card' or the 'Spirit Programs'. The trip was nothing more than a big sales pitch to continue investing in the company. I understand that business is business, but this went too far. Furthermore, after one of my flights was cancelled due to weather, I was informed that the soonest Spirit could fly me out would be 3 days later. Understandably, Spirit is a small airline, so I'm sure this was not uncommon. When I asked to be transferred to another airline to leave sooner, I was told that Spirit was not responsible for getting me to my destination any faster. A woman at the 'help desk' then took a leisurely 45 minutes (while my flight was boarding) telling me that buying any other flight would cost me between $2,000-$3,000. Spirit airlines is treating their customers like credit cards to be swiped. The self-centered money-hungry culture throughout Spirit will surely be their downfall if swift action is not taken immediately."
Cons: "Never happened."
Pros: "The staff was very, very friendly and made the flight more pleasant."
Cons: "The delay may not have been the airline's fault, but it was made worse by a 40 minute excruciating gate wait."
Pros: "Flight itself was good."
Cons: "Two hour delay with no real explanation. Airport ground crew were nowhere to be found."
Pros: "Flight from MCI to LAX had no issues"
Cons: "Flight going home, LAX to MCI was delayed and then cancelled for maintenance. Earliest possible reschedule flight was 3 days later!! No accommodations for being stuck at the airport. Airline did offer refund however to attempt to book a new airline was more than double the price for a last minute ticket. I would never use Spirit airline again"
Cons: "Problems with the seats. Cushion had been removed from the arm rest and rivets stuck up and were uncomfortable. Seats not reclining was news to me."
Pros: "everything but the delay"
Cons: "The delay"
Pros: "The pilot did a good job landing without making it jerky. Because it was super crowded I could move seats which was nice"
Cons: "as always, chairs are stiff"
Pros: "We were on time, the crew was friendly. The plane was very clean."
Cons: "The snacks & beverages were very high priced."
Pros: "My flight to Kansas City was very smooth and a nice landing! The staff does a good job."
Cons: "My gate number was changed three times. Also on a previous flight back in June the gate number was changed."
Pros: "Horrible customer service. I wasn't allowed to board because bag was 3 inches to tall. Spend the extra money for another airline and do yourself a favor please."
Cons: "Seats, service."
Pros: "The plane arrived at the destination. The crew did their best given the issues with the company that they work for."
Cons: "There are multiple small and a couple of big issues with Spirit Airlines. The small issues include: Small cramped seating without ability to recline. Charge extra for EVERYTHING including a cup of water or soda. Those issues aren't a big deal but a couple of issues came up which makes this airline a bottom dweller in the US market. Top issue is the charging extra for baggage which ends up being a $80-200 hidden fee. The standard for airlines in North America is that 1 carry on bag and 1 personal item is included in the ticket price. Spirit should either not be allowed to advertise on Kayak or have a side note stating that they will be charging this hidden fee and the advertised price is not accurate for the majority of travellers. They are preying on customers not noticing this and being hit with $200 round trip charge at the gate. Another big issue with my trip is they overbooked the flight and assigned multiple people to the same seats. Was dumfounded that this could happen and made me slightly worried about my safety."
Pros: "Everything was fine!"
Cons: "Stewardesses needed to show a more positive,happy attitude,regardless of whether theyw ere wiped out or tired."
Pros: "Price is good,"
Cons: "- before take off the plane on the back of the engine there was bad sound. - no serving water or coffee"
Cons: "After sitting on the plane for an hour, pilot advised that there was a fuel leak and the part would be available three or four hours later. After deplaning, we were told the flight was canceled and to go back to ticketing. 180 passengers then went to ticketing, where no one talked to us, for another hour. Finally the ticket agents told us there were no flights until the next day. I was 7th in line at ticketing, and after 2 hours in line, I finally got a ticket to KC for four days later."
Cons: "Flight was delayed, then cancelled. Did not communicate our options. Poor customer service. Extremely rude staff. First and last time with spirit."
Cons: "I didnt like anything about experience. That airlins sucks. I so regret booking with them. I booked an INTERNATIONAL flight, and they didnt even let me take a carry on. I had to pay and extra fee for a carry one and also a checked luggage,when in other airlines those 2 are already included, im a us resident ,i booked a flight to lima to las vegas , they didnt let me check in unless i had another ticket to go back to lima??! It was stupid. Never ever again with that stupid airline."
Cons: "I didn't know that I need to pay 55$ for Cary On that is ridicules price cause it's half price from all the ticket!!!"
Pros: "Leg space was great."
Cons: "Leg space was not the same throughout the plane in economy section. Airline charges for EVERYTHING! Luggage acceptable weight is 10lbs less than any major airline."
Cons: "Flight was late and almost missed connection. Flight attendants didn't tell passengers to let anyone who had to make a connection through."
Pros: "Didn't crash"
Cons: "This one was fine, no complaints"
Cons: "When they say "less leg room" they mean NO leg room.... and I'm only 5'5""
Pros: "The price was good for a one-way flight. The aircraft was clean. They allowed me to carry my briefcase on-board as a free personal item, even though it technically is 3 inches too wide. Food and drinks were available for payment via card."
Cons: "The running water in the bathroom was dysfunctional for that particular flight."
Cons: "Encourage your flight attendants to at least pretend to be friendly"
Pros: "I didn't actually have to pay to pick a seat."
Cons: "Extra fees. No complimentary snacks or drinks. Uncomfortable seats. Delays."
Airlines flying from South America to Kansas City have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights