Daily cleaning, installation of cabin HEPA filters on flights from South America to Memphis
|August||Best time to beat the crowds with an average 7% drop in price.|
|January||Most popular time to fly with an average 19% increase in price.|
Average price round-trip
|$1,051||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "Crew was very friendly and took good care of the passengers"
Pros: "Seats were comfortable."
Cons: "We didn’t get offered a snack or drink."
Pros: "of everything."
Cons: "travel time ...ahahah ...."
Pros: "The crew was very attentive. The food, excellent for coach class; we even had a welcome cocktail. We even managed to take off early."
Cons: "When you travel in the coach class, you know you won't get a much comfort but the seat was acceptable and I had more legroom than expected."
Cons: "Small plane, feels cramped"
Pros: "The head flight attendant was very nice and fun!! She made a delayed flight so much better. Plus, or pilot was great!"
Pros: "I love the Airbus aircraft we were flying in. It is far superior to the boeing."
Pros: "The flight was comfortable"
Cons: "It got delayed multiple times."
Cons: "Just a bunch of weather delays because of the bad storms. I did not like the selection of movies and tv shows on the delta flight. So I just listened to podcast in my phone. But other than that everything was great."
Pros: "The crew was okay. Could be better"
Cons: "Variety of snacks and drinks"
Pros: "It was horrible. Delta really should have cancelled and refunded the flight altogether."
Cons: "Food was blah, not hot and watery"
Cons: "The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists"
Cons: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"
Pros: "Appreciated stewardess comping wine because my husband and I couldn't sit together"
Cons: "Don't assume you will get a good fare just because you book 2.5 months in advance, have a Delta AmEx card, and use some of your earned miles"
Pros: "Super nice gate agent, doing her best to get us out on time but very clear spoken and nice about it!"
Cons: "No monitors for entertainment!? FA was just ok, nothing bad but sure not a standout."
Pros: "best meal ive had in so long service was great the captain anniuncements were clear and detailed"
Pros: "We got on we took off and arrived on schedule just as it should be."
Cons: "Sat on the tarmac for 20 Minutes, after taking off late. Arrived to my connecting gate 10 Minutes prior to scheduled departure with no delta attendants in sight and watched my plane sit at the gate and pull away with no way to get on board. Now I’m waiting unnecessarily for 4 hours on another flight."
Pros: "Everything clicked from the start"
Cons: "This flight always arrived 25-30 minutes early...why cant delta post the correct arrival times?? My first class priority boxes did not come off first but near last and wet!? Bad handling but at least within the 20 minutes!"
Pros: "Delta - best airline"
Cons: "Airbus - entertainment systems never work."
Cons: "Didn’t like the fact that online check in didn’t work on the Delta app.di"
Pros: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Cons: "My bag was roughed up a bit. Protective belt was torn off & signs of light damage."
Pros: "The seats were comfortable,,,,,, And we flew fast than other airlines I been on, And wow the stewardess were the best , wow service was excellent,,,,,,,,,there was lotion in the bath room, And tooth brushes and tooth paste, wow loved it, Great flight, thank you."
Cons: "Really everything. Love the Korean airport, There was a small capsule room I rented for the time between flights ,,,,, and not have to leave the airport .....took shower and nap. Just what I needed, Then got me three sandwiches and big thing of orange juice at Seven Eleven,,,,, Ahhhhhh happy happy happy."
Pros: "The longer leg space"
Cons: "Again, I can not understand why the airlines have to narrow the seats so much..."
Pros: "We landed"
Cons: "They need to raise the temp on these planes. Give free blankets or put a warning on the boarding pass saying that you will freeze."
Pros: "The Gate Agents were excellent and very helpful with accommodating our family traveling with an infant and a six year old."
Cons: "The flight attendant saw that we were confused about the seat map and did not offer any assistance."
Pros: "comfortable seats in comf+ but no pillow or blanket for 4 hr red eye? Come on delta"
Cons: "Gate agent was the worst in two years..never smiled, never thanked anyone and didnt call me by name or recognize my diamond status. Boarding was a fiasco with the pillars in too small of a gate. FA had too much coffee they kept main babin lights on way too long and kept loudly asking if anyone wanted extra drinks snacks....this is a redeye, people want to sleep!!"
Pros: "Delta gate agents kept everyone well informed and updated as to new boarding time/procedure"
Cons: "Flight was delayed by 4 hours and reason was not explained or obvious"
Pros: "This was probably the best flight I’ve ever been on. The staff had a great sense of humor, as well as openly honored our military by bumping up an active member to first class."
Pros: "Just the crew people they were amazing"
Cons: "No room plane very crowded I have broken leg and could not raise my leg. No entertainment"
Pros: "As poltronas estavam OK."
Cons: "No voo MEX-GRU o Sistema de Entretenimento nao funcionou por quase 3hs. A refeicao foi muito fraca, tamto no jantar quanto no café da manhã. Onde ja se viu comer feijão preto com onelete no cafe da manhã??? Deveriam pensar no tipo de passageiro q estao atendendo."
Pros: "Nicest crew"
Pros: "Itwas fast and easy."
Cons: "Nothing. Everyrhing was good."
Pros: "Quick flight!"
Pros: "Even though one couldn't hear an announcement Delta did have a staff person tell people where to line up for different zones. Flight was fine and on time."
Cons: "Couldn't clearly hear any announcements and once it was getting closer to boarding time as usual so many people just start gathering in a mass. (It would be so much easier to have signs label Zone 1 ,2, etc.)"
Pros: "Pilot flew flawless crew kind and helpful it was a full flight and impressed helpful passengers to get on board was."
Cons: "Disappointed airplane not equipped with free movies. I bought ear buds on return flight for that purpose"
Pros: "I was bowled over to learn in flight that the lowly steerage (economy) passengers--and everyone else had a selection of 3 complimentary meals! Who does that any more! Unfortunately, the only vegan option ran out just before my seat, but I was still amazed and pleased....and have ordered a vegan meal in advance for my next flight. Incredible! Plus, plenty of room for bags, good video selections, and power at all seats. I love Delta and will fly them more often!"
Pros: "Layout of aircraft."
Cons: "USB port barely accessible. Also, it didn't seem to work."
Pros: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Pros: "aircraft is very clean. faster than imaged. the most impressed thing is it has a variety of entertainment programs."
Cons: "Kids yelling"
Pros: "delays for a long time to get to the gate than delays for more than 2 hours for a crew to come in..."
Cons: "No food or beverage service"
Pros: "Very early"
Cons: "The flight was cancelled after waiting in the airport all day! I missed my conference on Thursday and Friday morning because I had to rent a car and drive! They did not seem concerned at all sbout money that was lost such as hotel, tickets for conferences and gas. All was said is the weather was bad snd we will get you out soon as we can."
Pros: "GRU to ATL to LEX - all was fine. The plane from GRU to ATL was one of the nicer jets I have ridden in. The ratings above reflect my overall trip of going to Sao Paulo and returning to Lexington, even though the first part had to be re-booked on United."
Cons: "LEX to ATL to GRU did NOT happen because the LEX flights were delayed to the point of missing the ATL connection. While Delta re-booked me on United, my flight arrived 3 hours later than scheduled (so transportation plans had to change), my bag did not successfully move from the Delta flight to the United flight (and was thus delayed in getting to GRU) AND once the bag was received, 4 shirts had been stolen. While a delay/theft claim has been filed with United, this could all have been avoided if the Delta flights had been on time."
Cons: "Too many boarding calls for different levels of service."
Pros: "Crew was nice, flights were on time, overall not bad."
Cons: "Would be great to have plugs or USB plugs at the seats and a little more room."
Cons: "Everything was unliked"
Pros: "The flight from Las Vegas to Lima"
Cons: "Well, when we arrived to Panama City to catch our connecting flight to Las Vegas back home. We were not allowed to enter the boarding gate. We had 40 minutes before the plane was leaving. Our flight from Lima the airplane left 30 minutes late. Overall people were still boarding the plane to Las Vegas and we were directed to Copa Customer service were we had to pay an additional $662.00 for a “Standby” ticket for the next Day.!!! Overall we had to find a hotel in a city we are not familiar with and possibly losing our jobs in America for not arriving back to work on time. Overall we were not the only individuals experiencing difficulties with Copa Airlines, there were as many as 15 people with complaints for change of boarding doors with out notifications, missed flights due to late arrivals. It all seems a scam and as soon as we return to America, we have contacted several attorneys interested in class action lawsuits against Cooa and its affiliates. Stay away from Copa."
Pros: "Overall good, good service."
Cons: "Seat not comfortable, did not liked the food, cold and no blankets."
Cons: "we selected seats months ago when we booked these flights, yet they didnt get one set assignment correct."
Pros: "They were so nice and kind. They were helpful and upgraded us. Love the free alcohol option. Loved the veggie food options. Would recommend them to anyone and would seek out flying with them again."
Cons: "It was hard to hear the in flight movie through the headphones but not a big deal. Still had fun."
Pros: "The flights left on time and we arrived before/on time. The announcements were clear and the stewardesses attended to all needs. It was a smooth flight."
Cons: "The airline allowed a woman to have a dog onboard that barked sporadically throughout the flight, no headphones were offered so I couldn’t enjoy the film that was being played. I also ended up sitting in the last row of the plane, Im all for doing what you have to do to make the time pass at work but at times I could hear the staff harmonizing in the back as I tried to sleep. I also had issues getting on board with a SEALED duty free bag once I arrived in panama to board my NY flight"
Pros: "The service was good, both on check-in, and in the airplane, polite and professional, The food was tasty."
Cons: "Check in was not very efficient (took too long). No dedicated entertainment systems, and legspace was too cramped, even on an exit row."
Pros: "The food was really good and the flight attendant was really friendly and nice! Great service on the plane. Actual flight crew/boarding crew were excellent, only the check in crew were poor (so overall rating for crew is "okay")."
Cons: "The policy for needing a flight out of the country you are entering NEEDS TO BE CHANGED! Why do you (as an airline company) care how or when I am getting out of a country when the customs control itself doesn't care. If it's a rule for a country, let the country control it! Airlines need to stop enforcing this pointless rule because currently they are the only ones who care. This made for a lot of stress for us trying to get through check-in trying to "prove" we were leaving the country. Awful check-in process/rules. Also, the entertainment system should be more personalized like other up-to-date airline companies with individual TV's for everyone."
Pros: "Flight attendant took care of everyone with a smile"
Cons: "Only entertainment is from overhead screens. This is not because copa doesn’t offer these services it’s just an older plane that was used."
Pros: "Staff was friendly and accommodating"
Cons: "Uncomfortable seat"
Pros: "Casi todos son amables."
Cons: "Deberían pasar primero los últimos grupos, ejemplo grupo 5, luego 4 y sucesivamente, sería mejor así y no incomodamos a nadie."
Pros: "Great airline crew service and on-time schedule"
Cons: "Never buy the flight insurance.. we bought it to keep our trip open ended and upon visiting an office in columbia they told us that the only time flight insurance comes in handy is if you are in a car accident or stabbed (verbatim) or something the like. We ended up only using half of the leg of the flight and had to book a new one to the same destination."
Pros: "The crew was very professional and polite"
Cons: "all seats on aircraft feel like i'm sliding down hill"
Pros: "Good service and love not having to change airlines"
Cons: "Food wasnt good and there was no entertainment"
Cons: "Air pressure awful, caused extreme ear pain!"
Pros: "Flight on time, crew was nice"
Cons: "The food in both ways was terrible, and the entertainment was poor"
Cons: "Went business claSS: THe stewards gave bad service, very slow, not attended to offer, drinks, water. They even missed the dessert and one passenger got upset. They gave it to him just before landing.. not good. as i WAS LEAVING THE PLANE, had to stop the flow BECAUSE THEY DID NOT RETURN MY jACKET, so they had to open the closet. Please train them better. we are flying Business, not no frills.."
Pros: "I love movies. Food was ok."
Cons: "Captain could not find a gate."
Cons: "Food and drinks are poor. If you want an extra drink you habe to go and ask for one. Bad service"
Pros: "You manage a very short layover between flights via Panama City and the flights were on time both of the ways that I had flown. This is a great thing, thank you."
Pros: "Copa is a great airline: always on time and friendly staff from boarding to flying! The stopovers are just enough making their flights the shortest to latinamerica"
Cons: "They have two set of aircrafts one of which is quite modern and the other one which is older. The new one has personal in flight entertainment system which is great! Unfortunately, based on my experience you only get the new planes half of the times. Looking forward to them updating all their planes."
Pros: "Involuntarily asked to move to next flight(flight over booked) with time delay greater than 16 hours with no compensation"
Cons: "Ground staff spoke to me nicely and explained everything but my plans day and travel was ruined because of their management and no compensation provided."
Pros: "The food was ok"
Cons: "Part of the crew was a little rude, entertainment options were poor, the counter at Lima to check in the baggages opened late"
Pros: "I like it was a safe flight"
Cons: "The check in was so long.Not enough staff.Waiting over 1 hour."
Cons: "If anyone reads these they should probably contact me."
Cons: "Problems with monitor for entertainment"
Pros: "My destination to Peru, easy connections. Good movies."
Cons: "The crew was not friendly. They look tired. They don't smile."
Cons: "No entertainment system for Business Class Passengers"
Pros: "I like the easy connection and that we arrived on time. Even that the boarding was late."
Cons: "airplane cold and no blankets. Bad service. No info"
Pros: "Personal screens and great service. Very minimal delays that were well-handled."
Cons: "Poor movie selection."
Pros: "Plane was clean, crew professional, flight was on time, food was decent. Thanks Copa, better than any US carrier!"
Cons: "All was good"
Pros: "Price of the ticket"
Cons: "My suitcase was broken. It was brand new i bought just for this trip. I'm disappointed. I wont even be pursuing compensation because i'm almost certain that no one will accept responsibility."
Cons: "On my trip to Lima from lax , the boarding pass had wrong terminal.!!! Almost missed my flight. Ran three terminals at lax Bc traffic was too much to even get taxi to go around. Still wanted me to print new boarding pass when got to door of plane which defeats the purpose of early check in online and printing passes at home. On my transfer flight going Lima to LA, we have to go thru security again at door of plane in Panama boarding to LA. We just bought drinks and weren't told we couldn't bring in waiting area for flight. A latte is $7 wasted."
Pros: "On time, good food and excellent staff."
Cons: "Overbooked tickets Stayed 1 extra night in Panama unexpected stop in Mexico during direct flight"
Pros: "No wait time on phone."
Cons: "It took 5 international calls that cost me around $50 to chnage my itinerary. I also paid $147 and $125, separately, due to the heavy accent and rush of your telephone staff. One of them even hung up on me. This causes me a great deal of stress and uncertainty at the airport the next day while I waited for Copa staff to arrive at the counter"
Pros: "Everything moved smoothly"
Cons: "Nothing particular"
Cons: "No access to lounge for business class..."
Pros: "Crew was very polite and helpful."
Cons: "The food was so salty."
Pros: "All went smoothly"
Cons: "I'd much prefer the individual TV sets on the back of seats."
Pros: "Pleasant crew"
Cons: "Once in Washington didn't have enough time to go trough customes. So plane left without I would say all the passengers that travel with me from Panama. They issued a new ticket for that day at 11:22 pm. but I had to leave from Regans airport, had to pay for my taxi ($30) and they didn't even Cover that. Once in Hartford my luggage got there before me and I couldn't get it until next day so had to pay another taxi ($46) out of pocket."
Pros: "flight on time"
Cons: "it was all ok"
Pros: "The meal was very good with good service overall."
Cons: "Missleading information from COPA about the check out of my luggage at final destination Railway Station Stuttgart. besides that there is no more luggage check out for years now they didn't inform me that I had to check out my luggage at Frankfurt Airport"
Pros: "Great number of options when choosing a flight. Great schedules and alternatives airports."
Cons: "Personal at counters where very pleasant."
Pros: "Food service included"
Cons: "That all my flights were delayed, the first flight from SF to panama delayed 10 hrs made me miss connections, my train and hostel bookings which were not refundable so I had to pay an extra $200 to get where I was going. And also loose a day on my trip. I will be calling customer service for copa airlines to discuss possible credit or refund in the amount of extra money and time lost."
Pros: "Everything was first rate."
Pros: "All good and on time"
Cons: "Flight back strange movie PAN"
Pros: "see previous comments"
Cons: "see previous comments"
Cons: "Seat confort is bad, specially for tall travelers."
Cons: "Flight cancelled"
Pros: "Everything was perfect."
Pros: "Availability of beer for such a short flight."
Cons: "Food was ok but could be better."
Pros: "i coul not take the flight becuase this agency changed all my itinerary"
Pros: "The price. The beautiful stewards. The cleanliness. The air magazine. The excitement of flying. The window to look out of."
Pros: "Very friendly and helpful"
Pros: "The flight attendant for this flight she was really nice and friendly good!! Nothing compared to my flight from LAX TO CDM.."
Cons: "The aircraft was late we stay in the aircraft for 1 hour not doing nothing cuz the in flight entretenimient was block until the aircraft was out to take off"
Pros: "Hate it the flight."
Cons: "Terrible flight.We should of have the opportunity to sit closer to the the front of the plain considering that we were a family of six with little kids all under the age of 10."
Pros: "All my connections were on time, and my luggage came so fast! No problems whatsoever."
Cons: "The food is not great."
Pros: "Overall a great experience"
Pros: "We loved the service, the seats comfort, and the punctuality."
Cons: "There’s always a ‘but’... if your hub is the Benito Juarez... you have to do something! The service at the airport is simply TERRIBLE."
Pros: "Average flight. Nothing special."
Cons: "No entertainment system. Nothing Thanks I bring my Ipad. Spend play Solitaire."
Pros: "The flight was on time, service was great."
Pros: "I had plenty of leg room."
Cons: "was forced to switch seats by a stewardess from my window to an aisle because some people wanted to sit together on a 9 hour red eye. really pissed me off as I bought the ticket early because I could get a window seat for this. I had been assigned thr window but didn't want to cause a scene."
Cons: "Charge for baggage"
Pros: "Good flight attendant on airplane"
Cons: "We were told to take our suite case to boarding gate and we wanted to check in our bags since I don't speak Spanish when we went through TSA they went through our large suitcase 4 times and keep all of our liquids which I knew it was not allowed but attendence told us to go any way the TSA search took forever when we got to boarding gate which still have 20 minutes before plane leaves they close The gate and made us pay full airline price all over again and waited 4.5 hours for next flight and I paid $50 on original flight for prefer seating and was not able to used any of my original price paid. Will never fly Aeromexico AGAIN!!! Worse day ever and TSA took my girlfriend iPhone during the 7 times they went through our stuff !!"
Pros: "Flight attendants were good"
Cons: "As mentioned in a previous comment, while I enjoy AM domestic first/business class product on the new planes, unfortunately, I cannot say the same about their old ones. AM seats do not provide a footrest, and there is the lack of the IFE, which on a longer flight like mex-tij could have made the flight more enjoyable. Food, AM domestic business class food options are not the best, it was a turkey/cheese sandwich on a white bread with heavy mayo, and milk rice-while delicious, also very heavy on the sugar"
Pros: "On board service, entertainment and food was a nice surprise. Wine and beer offered free of charge with the meal, great movie selection without charge as well and very helpful crew during the boarding process. Seats in economy had plenty of leg room and space on the sides."
Cons: "Food was good and better than my experience with other airlines but still not as good as it use to be a few years ago."
Cons: "Bad service!"
Cons: "Not being able to get checked in onn a more timely basis. The long and slow line when you were finally able to check in."
Pros: "They had good movies in the plane"
Cons: "There were two runways in Mexico City and one was under maintenance so it took a long time from the moment we landed to the time we were able to get out of the plane. Then, they took our check-in luggage from the plane and it went through an inspection (bag by bag), so this caused another hour delay. After that they gave us our check-in luggage for us to take it to another location (to another floor) within the airport to be checked-in again. They wanted to charge us $20.00 additional per check-in bag even though they were half of the weight limit. After we complained, they dropped this charge. Due to all the delays we lost our connection and we had to book another flight. Not a good experience. We will never make a stop in Mexico in the future."
Pros: "The 787 leg from Santiago to Mexico City was fine. The 787 Dreamliner is a comfortable ride."
Cons: "The smaller plane used for the MEX to DEN leg had less entertainment options and no wifi."
Pros: "The plane itself"
Pros: "Best seating I've ever had flying coach on a long (8hr) flight. Boeing 787, great airplane! with the exception of the awful food, great flight."
Cons: "bad, bad food. terrible chicken dinner, even worse pasta, no salt and pepper, a bun that tasted and looked dried and tasteless, no butter."
Pros: "The flight was not crowded so had plenty of room. Entertainment was just ok."
Cons: "The food was not very good. Pasta with nothing on it."
Cons: "The customer service was horrible. The worst I've ever experienced."
Pros: "This flight (mex city- San Francisco) was much better overall. Newer plane, friendlier crew, better food."
Cons: "I was told at the check in counter that I had to pay for baggage even though I had made the trip from Chicago to Santiago via Mexico City ten days prior and was able to check two suitcases without having to pay for baggage. Also, both of my suitcases were damaged during this flight."
Pros: "Service was delightful..... flight attendants were very attentive and kind."
Pros: "better service than before"
Pros: "Service from the crew was excellent, they were very respectful and happy to help, also entertainment was great!"
Cons: "Food: Serving amount was ok, food was tasty but it's like Aeromexico is missing those little details that make a difference: salt and pepper mini bags, a dressing for the salad, and butter or cream chesse for the bread. Also a small chocolate or candy would be fine just to make the experience even better"
Pros: "Flight itself was fine"
Cons: "It took an hour to Check-in in Orlando, seems like every passenger took 15 to 20 minutes to get checked in! Slightly faster in Mexico City but still took 40 minutes. Can't understand with all this modern technology why checking in is still so slow......"
Cons: "Aeromexico is rife with delays, every single flight i have taken in the last 4 days was delayed - it is budget airline but it was too painful to have 2 missed connections, 5 delayed flights and extended waiting at airports. Never again."
Pros: "The crew is always kind and helpful, and notorious airplane food was actually a joy! We were fed so well, we had leftovers for later. The individual screens had a good choice of movies and music. The Dreamliner 787 was quite nice. More legroom than other planes, an abundance of bathrooms and open space to stand up for a while (and rock your cranky toddler!)"
Cons: "I had no problems with the flight at all, but it wasn't as nice as the trip down. They both said they were Dreamliner 787s but on the way down the airplane was amazing! The overhead compartments were the best, lots of head and leg room, and the electronic tinting on the windows was really cool. The return trip was on the same kind of plane but it seemed just a bit older, with less room and older window shades. Not a huge deal, just not as amazing as the other plane."
Pros: "-Entertainment System was good, enough variety to cater to all ages -Seats were comfortable (enough) -Crew was nice -Boarding was quick and easy"
Cons: "-Food was awful. Didn't expect a 5 star meal, but it's hard to give a good review when the salad tasted like plastic and the lasagna they gave out was still raw -Pillows are too tiny, did not come on all flights (took 4 in total) -The earbuds were awful, extremely cheap and an uncomfortable fit -On my flight back from Mexico City to NY, my screen would keep turning off every 8 minutes, as if on Standby"
Pros: "Seats comfortable and entertainment was enough to keep us distracted for 8 hours."
Cons: "Food was terrible. Flight was delayed by several hours and the explanation from the pilot was that they were told to go to the wrong airport. Check in was a mess and took us more than 1.5 hours and they changed my booking without notification. Connecting through Mexico City was inconvenient, frantic and overwhelming. My luggage arrived with sticky oil all over it but there was no time to complain or clean it due to the delay in connecting flight."
Pros: "Friendly crew, on time. Cockpit crew did amazing job landing in windy conditions. Thanks to all"
Cons: "The fact that they damaged the handle on the zipper, they broke it off, and it was hard to open my luggage."
Pros: "Crew was pleasant, food was adequate. Smooth flight."
Cons: "Flight from SCL to Mexico City I had an awful seat, it did not decline more than an inch and was right next to the bathroom. I tried to change seats right after I checked in but was not able to and customer service could not help since I was in the 24 hour window."
Pros: "Thanks for putting me on priority on the next flight."
Cons: "Flight reassignments are a HUGE inconvenience!!"
Pros: "We've been flying with Aeromexico most of the time because of their customer service. They're professional, and with a smile. We'd never experience any issues or delays. We also appreciate the fact that we get food which is something you don't get with other airlines."
Pros: "I was pleasantly surprised of the comfort of the seats and was not aware you also offered complimentary food and beverages. I was a big fan of the entertainment as well!"
Pros: "thanks for the great service!!!"
Cons: "More than 7 hours on a plane just got a little bread in the morning after they said that they could not give away meals because of other flight after."
Pros: "The service and experience were phenomenal"
Pros: "The US staff from Aeromexico was excellent."
Cons: "the customer service outside the US was bad. And to make it even worse the representatives and staff had NO idea of any airline rules and regulations. Especially when being a platinum member in the skyteam alliance, which aeromexico is part of - the airline should try to provide quality service and not be rude, unknowledgeable and show attitude"
Cons: "The staff at the airport in seattle were condescending an embarassing, talked among themselves about me where I could hear them, when I had trouble with reservation"
Pros: "Nothing to write home about."
Cons: "Squished seats, mediocre food. Competitor deliver more for the same price or less."
Cons: "All good"
Pros: "Staff was so kind and helpful."
Cons: "They ran out of a couple of the snacks, not a big problem but note worthy."
Pros: "Boarding priority for infants"
Cons: "Food was pretty bad quality wise and some of the crew members were really short tempered drill Sargents who were in a very bad mood"
Cons: "Our second international flight was at lunch hour and all they offer was a biscuit (2 units per person)"
Pros: "Expensive, tight seats, They now charge extra if you want to sit by the window. Mediocre."
Cons: "They lost my luggage. Avoid this airline like the plague. Never again."
Cons: "Crew should be trained again in basic stuffs."
Pros: "Used system wide upgrade to first class. Seat is spacious and comfortable. Mattress pad is a good addition."
Cons: "Crew member serving 1st class was bad, average business was class crew is much nicer and more helpful"
Pros: "Great food"
Cons: "Need a polite crew"
Cons: "My bag was ripped open completely for all of my intimates to be exposed to the public."
Cons: "Nervous neighbors"
Pros: "Multiple delays. Ended up taking off after my initial anticipated arrival time. No snacks or food available on the flight either just made for a very poor experience."
Pros: "Excellent crew and friendly staff on flight."
Cons: "Due to re-evaluate cancellation priority given to guests the rebooking needs over guests needing to make requests about current flight."
Pros: "This flight crew were upbeat and all smile. They definitely know what customer service should be."
Cons: "Only pretzels for food when you’ve been on a plane all day didn’t make me happy."
Cons: "Crew do not know what kind of menu they have. We had white fish moqueca, rice was uncooked. Moqueca was flavored Boarding was very confused, we bought premium economy, on advertising we could check-in on business class, no specific line for business or economic, only separated line for first clas"
Cons: "Need better coffee"
Cons: "Bit of delay."
Cons: "Delays Always delays. Old planes."
Pros: "AA is always on time! Love the premium economy!"
Cons: "Today’s flight was extremely cold. Almost everyone in the plan was under the covers at some point."
Pros: "It went very well."
Pros: "Everyone was nice. Flight left on time an landed early."
Cons: "The front row for the exit is too small. The diagram i looked at said it was an exit row on the 2nd leg of my flight. It wasnt!! Uncomortable for my legs. Im 6'3"
Pros: "Entertainment, crew"
Cons: "Several flights were delayed and canceled on last minute."
Cons: "Was informed when we checked in that the flight we had purchased did not exists. We were informed thatcher would have to wait 24hours (after an already 7 hour layover) to catch another flight to Los Angeles. After debating with customer servinge several times and being forced to wait in line after being told things were fixed several time we had to threaten to record conversations and had someone call American Airlines headquarters and finally was able to get in the flight the same night. We at work be point were laughed at by an American Airlines customer service professional. I had purchased upgraded seats since I’m over 6 feet tall and they were not able to accommodate on the new flight, the flight was horrible and I had ton stand up every hour to make I the whole 12 hours."
Pros: "not much"
Cons: "They overbooked every flight of the day (total of 4) and offered us no solution except what as standby and try to get on next days flight. Very bad form and they were not helpful in finding a solution. we finally rented a car and drove home over 8 hours- still trying to get the rental car cost reimbursed....and oh yeah they completed tore apart my METAL GUN CASE!!!!"
Pros: "The only decent point was the food. Not great but at least edible."
Cons: "Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!"
Pros: "On time"
Pros: "Clean comfortable and on time"
Pros: "Airbus was nice and had charging capability at each seat?"
Cons: "Seats and food"
Cons: "1hr delay"
Pros: "Dinner was decent"
Cons: "Breakfast seemed poor."
Pros: "Nice meals, attentive staff"
Pros: "Smooth flight on time."
Cons: "24hrs delay and very poor communication from crew are not acceptable."
Pros: "During the time we were wkaiting for final decision on the flight delay I did not like any activity from crew and AA's emplyees."
Cons: "I understand some delays can occur due to tecnical problems and most of the times they are out of control but negative issues related to communications they are controllable and they must be reviewed and implemente properly."
Pros: "Lots of movie options."
Cons: "I didn't like anything else about the flight. My seat was broken and the seats are incredibly cramped! Absolutely no leg room whatsoever. I am 6 feet tall which is an average male height so I can't imagine how anyone taller fits in those seats."
Pros: "crew was great"
Pros: "Customer service good. Offered food/service quickly."
Cons: "Film selection was subpar, and had no subtitles available. Flight safety information video so unbelievably boring. Flight crew repeated all instructions at least 3 times including video interruptions. What is the point of having in flight entertainment if crew will interrupt said entertainment at least once every 10 min to remind you you are still in turbulent air? Do they honestly think the passengers forgot? We are in the plane too! I understand they have to be careful due to liability but this airline is ridiculous. Believe it or not customers do not like being treated like children. Would not recommend to others or fly this airline again. Also, the lunch was awful even by airline standards. Btw the airline was avianca not AA. kayak must have messed up or they are owned by AA. AA is great and I recommend them wholeheartedly but Avianca is awful. Stay away if you can afford to do so."
Cons: "Plane interior was really dirty"
Pros: "Planes were on time and staff was friendly"
Cons: "Nothing disliked"
Pros: "Slept very well in business. Great crew!"
Pros: "Great food, comfort, and smiles :)"
Cons: "I did not fly I lost my flight they had a problem with the airplane on my flight from brasilia to sao paulo so I arrived late lost the connection to my other flight from Sao Paulo to LAX. Also they lost my luggage. LATAM and American Air Lines doesnt know where my luggage is. I arrived at my LAX 12 hours after. They still dont know where my luggage is"
Cons: "I had my reservation cancelled despiste numerous phone calls. The flight was operated by AA, and they told me I wasn't on the flight, but after many phone calls LATAN assured me I was booked on the flight. When I got to the airport, I was not allowed to board my direct flight from GRU to LAX, instead I was sent to Miami then Charlestown , I took me an extra 12 hours to get home. I lost a day of work. Who's going to reimburse me for that ???"
Pros: "The quality of aircraft"
Cons: "The service lacked any sort of empathy. The crew on this flight especially the African American lady, I think are in the wrong profession. Didn't care at all. Seemed miserable."
Pros: "The crew very helpful and nice."
Cons: "On the flight home my seat wouldn't let back, so I had to sleep in an upright position. Lol"
Cons: "The crew definitely needs to be changed. There needs to be hostesses who are more attentive and actually care about their passengers."
Cons: "Air Canada is by far the worst airline ever! Lost our connection flight and arrived super late after being relocated in another flight."
Pros: "The flight was short . Food was pretty good"
Cons: "That we were waiting to take off and the explanation of the technical delay was not too clear and forthcoming"
Cons: "Flight was two hours delayed and we missed our connection in Toronto and had to wait another three hours. AC did put us on the next available flight."
Pros: "The flight to Santiago was good.. everything flowed well and there were no mess ups from air canada."
Cons: "on the way home from Santiago to Toronto, Air Canada made an error and did not check my bags al the way through to my final destination and made me go back through security and customs and re check my bags.. making it so I missed my connecting flight home and lost my job! I had to work that day and the mishap completely threw mms schedule off and costed me my job."
Cons: "Very sub par service and you have to pay extra to reserve a seat."
Pros: "Friendly crew."
Cons: "Terrible food and entertainment on the flight to and from Santiago. Felt squizzed like a sardine in the can in the middle row. I will never choose Boening 777 for overnight flights. Transfer in Toronto was confusing. Delayed arrival caused problems in retrieving luggage and made a stressful experience getting to Chicago flight on time - not mentioning sluggish US border check in Toronto. For my next trip, I would rather pick another airline and transfer airport."
Cons: "No hot water. Limited movies/tv shows"
Pros: "We got in on time and that matters most on an evening flight."
Cons: "The plane was freezing"
Cons: "delayed by 5 hours"
Pros: "Flight attendant gave me more accurate info about the luggage proces. Information at check-in was incorrect."
Cons: "1) incorrect luggage info in LIR 2) very late flight"
Pros: "Reasonable food"
Cons: "One suitcase did not arrive. Not sure when will arrive"
Pros: "Able to get onto this earlier flight rather than waiting an additional 4 hours in the Toronto airport."
Cons: "Uncomfortable and cramped. Volume on the intercom system was extremely loud (startlingly so) and crew speak so quickly it was still difficult to catch. He actually sounded more like a Scottish auctioneer. The flight couldn't arrive soon enough."
Pros: "The crew was so attentive and respecful! Kept pouring wine as we wanted (without saying a qorf or requesting it) this is how business class should be. I love air canada business class. Super hyper recommended. Food was ok, in spite it eas a short flight. Crew was very very nice. ❤️"
Pros: "I watched incendies and lion and both were great films so I commend your film options. The crew were all pleasant and the flight itself was good."
Cons: "The chairs have no low back support. I rolled up my sweater and put it behind my low back because the chair is so poorly designed. It seems to encourage a slouched position. maybe you have it that was to encourage people to upgrade their tickets. I hope that's not the case as that would be cruel."
Pros: "The people at the front desk in gander were great"
Cons: "There were delayed at every stop. I had a 9 hour delay because the flight attendant had food poisoning. How was there not a replacement?"
Pros: "Email notifications for checking in and delayed"
Cons: "The flight was delayed. Not enough space for over head compartment."
Pros: "I liked the organized boarding process."
Cons: "Rouge Flight entertainment does not even come close to any other carriers entertainment system. Additionally, if you have a PC your're out of luck. It only works with IOS. Funny, it took me over an hour to find this out prior to the flight. The ground crew were all clueless if I could use my PC. I could have used my Smart Phone but it's kinda on the small side to watch a full length movie and drain my battery to 0. The Air Canada website was equally not helpful. I had to purchase their Ipad rental for $10 Canadian Dollars in order to watch a movie. Funny, they only had maybe 12-15 movies to choose from. Additionally, the bathrooms were disgusting and had broken parts everywhere. Flight was filthy. Looks like their just trying to scramble turning their flights around. I felt sorry for the people waiting in Honolulu for their flight back to Vancouver. Shame on you Air Canada. Time to upgrade your fleet please. You need to have better cleaning crews and definitely upgrade your Rouge Player system to accept PC's."
Pros: "Entertainment options were excellent, and the screen worked really well."
Cons: "The crew was somewhat sloppy in their service of meals and drinks."
Cons: "Long line and few staff at immigration. Need twice number of clerks"
Pros: "Flight attendants were attentive and professional. Comfortable flight, given it was 10+ hours long."
Cons: "I have never flown an airline that served dinners without offering a vegetarian (typically pasta) option as a standard meal. Had no idea that I would need to request this, so I did not have dinner on the flight, as the meals were either chicken or beef. At this point in the 21st century, a meatless diet is a widespread life choice, for either ethical or health reasons. I would really like to see a pasta option as a default. Thanks for taking feedback."
Pros: "The 3 hour flight was good. Boarding was quick. Staff was friendly."
Cons: "The air canada Rouge entertainment is not updated. It had all the same shows / movies more than a week later. They should change entertainment selection more frequently."
Pros: "Very nice crew. Meals came out at great times. Food was good but not great."
Cons: "Boarding process was a bit slow and started late, making our flight delayed, which made us miss our connecting flight."
Cons: "I didn't like that the security/passport control was the slowest of any airport I have ever been in! We almost missed our flight because security was looking through (literally) every single bag and then the passport control only had 2 people for each visa/passport holders. Then, after running to catch our flight, the flight was delayed an hour AFTER they had already let everyone board the plane. People were telling them they had alerts on their phone, while boarding, yet still let everyone board. Overall, bad experience."
Pros: "The food was not really good."
Cons: "Boarding by zones is an excellent idea; but it does not work very well. Peole still making lines and standing in front of the gate when their zones have not been called out. Making boarding very difficult and confusing."
Pros: "We arrived safely and on time."
Cons: "I did not get airline miles credit on my United account as requested. I would like to be contacted about this."
Pros: "The crew tried hard to give me more salad and bread since they didn't have a vegan option and meat was mix with the hot meal."
Cons: "In order to have a vegan or any special meal they ask you to call 48hs before. I've done online but the site I used for booking didn't pass the options requested. Then at checking counter they can't add it not even the return flight. This option should be able to be added anytime! Then why they can't put the meat aside for the hot plate so at least we could eat the rest. Also when preparing vegan or vegetarian meals you can just give cookies and cakes or white pasta! Any meal should be balanced, as for vegen meals it also have to have some vegetal complete protein combination."
Pros: "It was about as good as you can hope for in cattle class. Middle seat in the bulkhead row is not worth paying extra for."
Cons: "Power outlet at my seat did not work."
Pros: "Smooth flying, great pilots, pleasant stewards."
Cons: "The food Santiago - Toronto good. Food Toronto - Santiago poor!"
Cons: "To small of plane."
Pros: "The boarding staff and flight attendants were friendly and helpful."
Cons: "The seats were so small it was impossible to get the seatbelt without disturbing the people on either side. I am not a large person and I still filled the entire seat. The food was not good either. They served what was supposed to be a warm chicken wrap but after two bites I set it aside as mystery food."
Pros: "I had an exit row seat so the extra room was much appreciated."
Cons: "Aircanada's method of multi zone boarding is a mess. Everyone queues up and blocks whatever zones actually can get on. The seat next to the exit door was freezing. The food was horrible. I understand airplane food is bad but this is some of the worst I have had. Our flight our was fine. There was no inflight entertainment for an 8+ hour flight - you had to rent iPads which is crazy these days. We were late to takeoff due to airport traffic which isn't the airlines fault but then because the customs baggage scanning system went down at Montreal my husband missed his connection - was eventually put on my flight after two trips to ticketing and three calls to aircanada but his bag never arrived in Chicago. We are still waiting for it."
Cons: "Flight was delays from anotjer air company i had to paid 160$ to get on the next one.."
Pros: "Air Canada is not a goo Air Lines for customer service."
Cons: "I do not like there customer service policy."
Pros: "I am glad to have this opportunity to express what I was thinking when I got off the plane on Sunday. That was one of the best flights I have ever had. The flight was so smooth, take off, during flight and landing. Koodoo sto our captin! Also, I noticed the sir quality was great. I'm didn't feel dry or irritated by the sir as can sometimes happen. The crew were pleasant and I liked my seat. Hope the flight back is as enjoyable."
Cons: "Nothing of import."
Pros: "We had lots of leg room unlike the Air Canada Rouge flight that we took from Toronto ON to Kelowna BC. Also very little table on the rouge flight."
Pros: "Lots of leg room"
Cons: "I had a last minute seat assignment (middle seat) in both legs of my flight. AC lost my bags and a day later only retrieved one of them. Still waiting for my second bag."
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Pros: "At least we had movies and a book."
Cons: "The checkin staff were not at there designated area on time and the flight was delayed for over an hour causing us to not be able to board our connecting flight from Toronto to Milan."
Pros: "It was comfortable"
Cons: "Late. Again. Each of my flights with Air Canada has been late."
Pros: "My scren was´t working ok, and the screen of my sister seat was in ¨wait please..¨ half of the trip. The boarding wasn´t on time but the crew memebers where really nice. Overall okey"
Pros: "The cabin crew was fantastic."
Cons: "The food options were very limited. On such a long flight, I would recommend stocking up more."
Pros: "Great service by airline and entertainment was good too."
Cons: "At this time I do not have anything to add."
Pros: "Great flight. Friendly attendants."
Cons: "Nothing that I didn't like"
Pros: "The entertainment/media center. The built-in digital movie, TV, music center was excellent! It was the only redeeming aspect of the flight. NOTE: one person in our party had a faulty unit that the volume went out of control when the crew spoke - she stopped using it as a result"
Cons: "The least comfortable flight I've taken for a long trip. My family complained constantly also, including my daughter that travels for pleasure more than I do. The seats seem impossible to get comfortable in. I'm 6 feet tall and 175 lbs and the seat is too narrow to try to do anything that sit up straight. The angle of the seat to the bottom of the seat in front make it difficult to find a comfortable position. Once I got my legs under the seat in front of me my own seat pad pushed into my thighs limiting the blood flow. The flight attendants on the flight there and the flight back seemed like they hated their job. Never cracked a smile and seemed to be trying to make it through their chores. They ALL seemed unhappy and stressed. The food was the worst we've ever had on any flight, domestic or international. The sandwich for lunch was TERRIBLE. Out of 5 people none of us finished it. We tore most of the puffy odd bread off of it which left the meat which lacked any discernible flavor - making it taste fake. Having visited a couple of 3rd world countries on this flight we felt more at risk of eating bad food on the airline than on the streets of Hanoi. First and last time we'll fly Air Canada."
Pros: "The t flight was completely uneventful-the best kind."
Cons: "need more room in economy class."
Cons: "It was warm in the aircraft the entire time. Right after we departed beverages and food was served. A small thin cup was offered for a beverage. We were on the plane for 5+ hours (including a delay at the beginning). The beverage cart never came by again only a stewardess once with a liter square bottle and cups for water. I was parched upon arrival to Toronto."
Cons: "We had a short time between flights. Custom wasn't to bad but having to get through security again was a mess. The security guard at first location told us the floor above was moving faster and had more doors. We were in a hurry and changed lines and the other was worse we walked up to gate right in time."
Airlines flying from South America to Memphis have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South America to Memphis
Masks required on board, masks provided on flights from South America to Memphis
Social distancing seating
Middle seats unavailable to book on flights from South America to Memphis
Testing for antibodies, testing for symptoms for flights from South America to Memphis
Waiving of change fees. Search flexible flights from South America to Memphis