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PERSONAL TREATMENT!

I never even ended up on the plane. The departure time came and went with no communication from the desk agents I was sitting 10 feet away from. No communication about the flight being delayed was given until I asked. It was 3 hours later when they unceremoniously cancelled the flight. And because it was weather-related I didn't receive any of my money back. Worst travel day ever.

Easy boarding since nobody was on the flight.

Surprise $65 carry on bag fee...not a checked bag fee...so they basically want you to travel and just use the clothes on your back. Highway robbery.

The website was confusing at check in and I thought I had to select a seat. I was charged for a seat twice due to a lay over. $70 for a seat that would go back slightly and had a decent amount of leg room. $35 to check a bag, carry on cost more. My inexpensive ticket turned out to cost me an extra $140 dollars

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Great food, comfort, and smiles :)

I was allocated a seat on the plane, and we even made it from point A to point B

Woah man American Airlines exemplifies everything that I hate about flying. It feels like the staff are just trying to make it work with a company that just isn't run as well as it could be. That leaves the staff to clean up the mess that was probably made by people higher up the chain. Flight delays all over the terminal, overbooked flights, and just a general feeling of disorganization makes everything with American Airlines feel a little more tense than it really needs to be. Once we all got crammed into our seats the plane took off and landed at my final destination, which really at the end of the day is the part that matters.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

NOTHING

A cancelled flight and poor customer service.

The plane is pretty.

Everything costs something, whether it's a seat, carry-on, or food and drink, this airline knows how to charge you for it. I'm surprised they didn't charge me for the air I breathed during the flight. Consumer beware: everything is optional on the flight. Ugly form of capitalism used to exploit the consumer for profit. Awful, just awful.

The crew was nice and comforting. I was nervous because it was my first time on a 9 seater plane but the ride was surprisingly smooth

Absolutely nothing!

I never even took the flight - the layover was moved ahead by two hours THE DAY OF THE FLIGHT causing me to cancel my flight, since the layover was then leaving before my first flight even took off! At that time, alternate flights were >$250 one way and I HAD to be at my destination the next day for a wedding. Southern Airways caused me hours of time spent planning and additional money to find alternate transportation. WOULD NOT RECOMMEND -- I am never flying with this airline again!

Nothing except one stew. She was funny.

Add on costs. Just post what you want for the fly to begin with. Don't have times for games. Didn't use the rest room. Wonder how much that was? Probably read about the trip in my blog- gnatoutdoors.com

Did not like getting a flight for 67 dollars plus tax and having to pay 40 both ways for my carry on

Great Crew, very pleasant. It was nice to be away from all the frustrations common in the main airports and to get to wait with my family right up to boarding time.

The plane left over 4 hours after departure time. It also took a while to figure out that this airline is not based within the main airport (at both DFW and MEM airports at least) and the address for the actual boarding place was not included in any communication prior to the flight. No compensation for inconveniences caused.

Nothing

Everything

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

Having to pay for a simple drink or snack with credit cards only

Nothing

When boarding my connecting flight, I was told I had to pay 60 dollars for my carry-on bag. If this was required, why was I not asked to pay this fee in San Francisco when I checked in. I told them I had a carry-on. The seating is the worst I have ever had on any flight. If you needed a drink of water, it cost 2 dollars for a small cup. This is the poorest service I have received from any airline. Will never fly with Frontier again and am telling all my friends how horrible the flights are. Not worth using!!!!!

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey