Daily cleaning, installation of cabin HEPA filters on flights from South America to Buffalo
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Scores according to KAYAK customer reviews
Cons: "Weather delay out of JFK, nothing Jet Blue could do."
Cons: "They ran out of food to buy and my TV didn’t work"
Pros: "The crew was excellent. The pilot got us down safely in freezing rain when we might have been diverted back to JFK! Super job!"
Cons: "Ear buds, even for sale"
Cons: "Delayed for about 1.5 hours which is longer than the flight was suppose to be."
Cons: "Seats did not recline."
Cons: "So first thing before takeoff one flight attendant told someone to turn there music down because it could be heard outside of the headphones, but then proceeded to talk extremely loud throughout the entire flight to the other attendants. It was a 6am flight and mostly everyone was trying to sleep, but she was so loud that I gave up after trying to. If you tell someone else to be quiet because of sleeping passengers, I recommend you follow your own advice."
Pros: "nothing much from my previous trips"
Cons: "inflight service is just average for economy class. the air hostess attitute is also not appropriate overall."
Cons: "we were ready for takeoff and had to turn back because there was a "bin" missing. we were slightly delayed but eventually took off - was just a little disappointing. it could have been worse!"
Pros: "spacious seats and very comfortable as well. easy boarding"
Cons: "a little too cold on the plane from Atlanta to FLL"
Pros: "Boarded, departed and landed on time."
Cons: "No TV no sound . Was suppose to get $15.00 voucher for further travel still has not got the email regarding it"
Pros: "Movie was goos"
Cons: "Delay of 30 minutes"
Pros: "Jet Blue know how to make everything right"
Pros: "The plane was very old and very warm when we boarded. The crew was great."
Cons: "Old plane"
Cons: "Everything!!! This happened too many times with JetBlue! 5 hour delay was ridiculous!!!"
Pros: "First time on JetBlue and I could not be happier. Great price including seating and one free bag. Friendly staff on the ground and on board. Best of all free wifi so you can watch or listen to what you want."
Cons: "Ticket was 76$. I needed to push it back a couple of days. Jet Blue wanted to charge 75$ to change dates. I blew off the plane and bought a train ticket for 66$ Also, I had the insurance but was told my reason for moving may not be covered."
Pros: "My flight was timely, smooth and the attentive service appreciated. I like this airline’s consistency."
Pros: "The crew was nice and the boarding was efficient"
Cons: "The flight was over an hour delayed in reality, but we were only told it would be 30 minutes late. We then waited on the runway for a very long time, which wasn’t incorporated into the information we were given. This made me miss a dinner reservation in buffalo."
Pros: "Comfortable temp good offerings on tv"
Cons: "Crew did not act to request a fellow passenger quiet their cell phone game which was making noise the entire flight."
Pros: "Great crew. Best flight in a loooooong time!"
Pros: "Love the new snacks, free WiFi, and TV shows"
Pros: "Unlimited snacks, roomy seating, tv/entertainment throughout flight"
Cons: "I wish there were more flight offerings from and to Rochester, NY."
Cons: "When I boarded and got to my seat a passenger with a dog in the seat beside me. I’m allergic to animal hair and fortunately I could switch seats with my daughter on same flight but different row. There should be a screening method in place to prevent this from happening to not inconvenience passengers."
Pros: "Got our tickets nice and cheap. Made it home safe and sat beside a cool person"
Cons: "My seat wouldn't go back, so sleeping was difficult. Staff seemed a bit annoyed with everyone."
Cons: "Someone farted nearby and the smell lingered."
Pros: "Great crew"
Pros: "Comfortable, great service. We were headed home in bad weather and were anticipating the possibility of cancellation, but the flight was just delayed a few minutes. Then there was a mechanical issue and we had to deplane and were moved to a new plane which got us home 3 hours after originally anticipated. But then we all got $75.00 gift certificates, so it was all good."
Pros: "Amazing staff and flight service. Wonderful trip between two great cities."
Pros: "Nothing to speak of except we got here in one piece"
Cons: "Loud people not using headphones"
Pros: "The flight boarded quickly and the crew was nice"
Cons: "For such a long flight there were hardly and food or beverages provided"
Cons: "A flight that was to leave at 6 am did not leave untill almost 9 AM because the maintenance was onboard and would not clear it.. They swapped airplanes gave us a new gate and the same problem at the new gate as well..... the maintenance is in the plane and we will begin boarding once they give us a green light..."
Pros: "Staff was friendly and funny. Very attentive and aware that we were delayed. Like that there were so many options for things to watch"
Cons: "Completely out of the control of the pilot, but the turbulence was really bad at the end. But very minor."
Pros: "Entertainment and Wi-Fi available"
Cons: "Wi-Fi only available in the U.S. and it'd also be nice to have an outlet to charge electronics"
Pros: "the comfort that comes with slightly more personal space. More room, safe, on time flights, and perfectly civil attendants is what most people are hungering for."
Pros: "Even with snow falling in both Boston and Buffalo we managed to only be an hour late."
Cons: "On the morning of the flight, our flight time was changed via e-mail 4 times."
Pros: "Experience was average and therefore pleasant."
Cons: "I was in seat 8D and the headphone jack was broken. I wasn't extremely miffed but I thought it might be fixed for someone else if I left a review."
Pros: "Seats had more legroom"
Cons: "Just the rough takeoff and landing, but not as bad a LGA."
Cons: "Never got on it."
Pros: "Boarding at Cartagena was perfect, crew very friendly, courteous and fast. Crew on board was mostly good, one particularly friendly and helpful. We took off on time and arrived in FLL early."
Cons: "On board the seat recline and TV buttons were all broken. Seat was very uncomfortable. A lot of advertising on the TV that couldn't be changed and also by the crew before disembarking. Some crew members seemed to not want to be there."
Pros: "One crew member who was patient enough to take care of me"
Cons: "Little entertainment and 5 hours delayed, plus the Colombian officers were so dump to select me for a revision of my hand luggages just before I'm birding my flight...the had 5 hours to do that and they do it minutes before I board, wrong timing, that's stupid!!"
Cons: "No AC and seat 11A didn't recline"
Cons: "Some televisions were broken and headphone jacks weren't working."
Pros: "Great plane. Flight was seamless. Only complaint was that hour delay."
Cons: "Delay in the flight. It was postponed 3 times. Other than that it was good."
Pros: "Timely departure and arrival, great check-in, gate, and in-flight service."
Pros: "Seat location was OK , arm rest issue a real problem sound aux not working properly, could not enjoy entertainment"
Cons: "Seat location was OK , arm rest issue a real problem sound aux not working properly, could not enjoy entertainment"
Pros: "Perfectly organized. Clean and well sanitize."
Pros: "The crew were very nice. The seats are small."
Pros: "comfortable seat, plenty of leg room"
Pros: "Great flight.. super fast everything!"
Cons: "The plane broke on the runway and was towed back to the terminal. They put me on the next plane and that one had mechanical issues too and was 30 mins delayed. Scary! I missed my connection to USA. T Aviamca made me pay $600 for a new ticket to Miami and then I had to arrange a new ticket with another airline to get to San Diego. The whole experience cost me the loss of a $3500 ticket, a $600 tickets, a $100 for a rental car, and the loss if my NY Eve plans. They dont care. Do not fly Avianca. Delta or Alaska would never treat a passenger thos way. Beware the Star Alliance. I will give up my Gold status with United in 2020 as a result of the behaviour of their so-called 'partner' airline. Imagine if I had been traveling with my family?! Wow!"
Cons: "Arrive direct to the terminal, we have to take a bus, a minor detail to an overall great flight."
Cons: "Nothing Everything was great"
Pros: "Seats were comfortable."
Cons: "Breakfast. The eggs were scrambled but not very runny/not fully cooked. The representative at the avianca counter at check-in in Cartagena airport threw the passports on the counter twice instead of placing them on the counter or handing them directly to us. Lack of professionalism."
Cons: "more drink options"
Cons: "Delays, no communication, missed connections."
Cons: "Just awful!!!! Original lay over was 2 hours in Cartagena it became 7 hours. Missed my rental car. Missed my first day at the hotel Los recuerdos!! Just awful. I need something done."
Cons: "140 minutes of delay"
Pros: "The inflight service is rwally good."
Pros: "Easy boarding, new clean plane."
Cons: "About an hour late, long wait on tarmac ."
Cons: "I did not like how during reservation, you cannot put a space between the two words in the first name or last name. For example, I was forced to put "MariaAlejandra" as the first name instead of "Maria Alejandra". I had to call the airlines and go through a hassle to ensure there will be no problems boarding the plan because of this minor name difference."
Pros: "I liked the flight itself, that was fine."
Cons: "Terrible service. Had to book the same flight twice as I had made a mistake with dates and couldn't swap out or get refunded. Was then told my surfboard would cost a further $40 from an agent, however when I arrived to check in they told me it was $100USD. Really bad service."
Pros: "SPACE, FOOD, ENTERTAINMENT ALL GOOD"
Cons: "Super late as always"
Pros: "Nice all in all"
Cons: "Asked for seafood meal. Only to get some kinda shredded fish w. Ton of garlic and ton of cheese on top."
Pros: "Aircraft was clean"
Cons: "Late departure and arrival When about to land had to go up again for some runway congestion, I guess because getting later than schedule. This was my first trip with Avianca and both flights were late"
Pros: "They put me on an early flight to ensure to have more time for the flight Bogota to Rio de Janeiro"
Cons: "The food"
Pros: "El servicio al cliente excelente todos en el vuelo nos trataron con mucha amabilidad"
Pros: "Seemed to be more leg room than I'm used to."
Cons: "Avianca cambió nuestros vuelos directos de Isa y regreso sin consultarnos por Bogotá Habiendo otras opciones mejores"
Cons: "Kayaks reservation was not ticketed and I had to buy new ticket at airport ."
Cons: "I paid to have my bag rapped and it was opened and the rap removed. I was upset because it was not marked as if it was opened by the airport crew."
Pros: "The Airline is cancel my flight I had to stay for four nights because of cancellations had to spend money and when I arrived to my flight they promised me as a courtesy of consolation to upgrade to first class and it’s never happened I’m very very disappointed I’m never going to recommend Avianca to nobody matter fact I’m about to go to small claim to claim my ticket back"
Cons: "All The promises and handling that they never went through I was missing work aggravated and spending money that I didn’t need"
Cons: "This is complete false advertisement and a blatant example of bait and switch. After booking 4 direct flights from New York to Barranquilla to Cartagena to Medellin and back to New York, only one of which was through bogota, I got 3 notifications that all my flights were now going through bogota with 3.5 hr layovers! Worst airline ever."
Pros: "The airport in bogota is amazing great staff indeed avianca needs more organization skills when it comes o boarding people in other words making sure the staff controls the situation indeed te overall experience flying with avianca was amazing"
Cons: "Bad attention. None of the airline stewardess are good or attentive."
Pros: "great boarding time with just a minor 10 min delay on runway"
Cons: "flight landed on time but stayed on runway over 40 mins without any explanation from the crew or pilot of why were we sitting there."
Pros: "Courteous and polite attentive staff."
Cons: "My seat 12D didn't recline."
Cons: "Flight delayed"
Pros: "I like the comfort measures of this ~2.5 hour flight each way trip without being "nickel and dimed" like what happens on the so-called "economy" airlines."
Cons: "This airline is awful. Never again."
Pros: "Everything is Excellent"
Pros: "The check in staff moved us to an earlier flight from Cartegna to Bigots so we wouldn't have to rush to make our Bogita to New York flight. Very nice of them & much appreciated. We flew Avianca 8 times over the past 11 days thru Peru & Colombia & had great experiences all the way around."
Cons: "different non-meat option"
Pros: "The attention"
Cons: "No food"
Cons: "Worst service ever and we got the last 2 seats in the plane. Pilot seemed to be disturbed and and had a bad attitude towards passengers that could be felt overtime he communicated anything. Maneuvers were really rough."
Cons: "The screen didn't work on seat."
Pros: "Just a very good honest and helpful airline - a first class service from a reasonably priced airline. I was in business class and extremely comfortable and very reasonably priced for the extra room and service"
Cons: "My office in UK needed to change my departure day electronically. She was told she needed (for complex reasons) to go to London to do this - ridiculous as we live on the Isle of Wight. The other option was I needed to go to the airport to change it and pay supplement. Luckily it was only a 30min taxi ride from my hotel. The desk staff could see the issue and resolved the problem within 20mins - extremely helpful. A shame this could not be sorted in UK by phone and email"
Pros: "Vuelo a tiempo, excelente atención, muy buen manejo de equipaje, iba con equipaje sobre dimensionado por qué llevaba mi bicicleta y le dieron trato preferencial"
Cons: "No hubo nada de comida, solamente ofrecieron café, jugo y agua, dado que no es una aerolínea de bajo costo no deberías dejar de tener la atención de unas onces"
Pros: "Really really nice plane"
Pros: "one of the best experiences in coach I have ever had"
Cons: "Crew was incredibly ruse"
Pros: "The flight attendants have so much patience, it’s amazing. Because passengers are idiots."
Cons: "Do you really need to charge every person to pick their seat?"
Cons: "The seat and area around me on this early morning flight were trashy-- old cups of cheese spread, cracker crumbs, and an empty water bottle."
Pros: "Got here early!"
Pros: "no very poor , terrible plans and plane service"
Cons: "better aircraft, better trained staff from delta service in tei cities wonderful fred"
Pros: "It wasn’t delayed 3 hours like the first flight"
Cons: "Departing on time"
Cons: "The airport."
Pros: "Everything went smoothly."
Pros: "luggage was there when I got off the plane."
Pros: "It was a quick service"
Cons: "Better food"
Pros: "Staff were friendly. Nothing they could do about the maintenance issue that we experienced."
Cons: "Hour delay due to a maintenance issue. This was a hassle in and of itself, but the flight was also on New Year's Eve and ended up getting us to Buffalo about 20 minutes before midnight, which was a bit disappointing when I had made previous plans for the night. Also, I found the cabin to be very cold during the flight, but it was pretty short so I didn't complain."
Pros: "I liked that military boarded first."
Cons: "I think disabled US Veterans should board with active duty and retired military"
Pros: "Quick and smooth boarding. Crew was very pleasant and welcoming. Temperature was for the most part comfortable. Quick disembarkment"
Cons: "Very tight carry on space requiring gate check. Delay leaving aircraft. Seating at gate assigned. No options. This was a short flight and I was in an exit row, making this flight comfortable"
Cons: "The flight dely 1 hour"
Cons: "Not much- pretty great flight"
Pros: "Crews were great."
Cons: "Flight delays coming and going. Happens a lot with Delta."
Cons: "Flight was very bumpy for the first 90 min"
Cons: "My seat ,the distance to get to the gate, The wheelchair l No window The distance I had it walk to get to my seat I was told this was the row behind the break after the exit row. I was not I’ve been with you before and have not any of these problems No more"
Pros: "The pilots were communicative of why and what the reasons were of delays as far as the landing and getting the plane to the gate."
Cons: "Attendants that offered drinks and snacks offered me coffee or water but didn’t offer a snack. But asked the girl next to me if she would want one. No consistency"
Pros: "The exit row seat on this leg out of PHL to SLC did recline! No need for Delta Comfort+ unless you want to get off of the plane ... faster."
Cons: "For some reason, the pilot couldn't figure out how to adjust the cabin temperature for the first hour or so. This made the flight (and I was sitting in an exit row seat, right by the door which is usually cooler) uncomfortably hot and muggy. Food? No food. Thank goodness for Delta Lounge (even if it was the one in PHL). Just snacks make this a poor option for many. I don't know what is up, but the USB charger on the two monitors didn't work and neither did the outlet between the seats. And I have two different sets of cables "just in case" and they're the 3-in-1 so I can try to charge multiple devices (Apple, Android and Samsung) but nothing worked."
Pros: "It was a short easy flight that actually landed early."
Cons: "That we did not have a seat assigned"
Cons: "not prepared in Maintenance to fix a very small problem in an efficient timeframe. Also, this plane was very dirty ..bathroom, walls, seat rails, floors....not good Delta"
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Pros: "The crew was amazingly helpful!"
Pros: "Our flight attendants were lovely people specifically the first class attendant and he was humorous and witty, polite and friendly trying to make our christmas eve late night flight to be enjoyable."
Cons: "When we touched down in a blizzard we were told there was no jetway available and we had to climb down an icy ladder to walk probably 1000 feet on black ice barely seeing where we were going and at least one person fell and overall it was just very unprofessional and not the quality of service I expect from Delta."
Pros: "As always, the crew and amenities were first rate."
Cons: "We were initially told that our flight would arrive early. Then we sat on the tarmac for a half hour before anyone could be bothered to tell us we were waiting for the plane to be de-iced."
Pros: "All the staff are sincere in serving. It must be a direct result of the great management at the top. If the employees were unhappy and rude that also would be a direct reflection of the management. I use the same flight often and let the staff know I appreciate them."
Cons: "Snacks are small, but delicious cookies."
Pros: "I liked the fact that I was able to watch a movie on my phone."
Cons: "The flight was very rough at times."
Cons: "I paid extra to sit comfortably only to have the seat adjoining my occupied by someone who expanded over onto my seat! Leaving me barely any room to sit comfortably."
Pros: "Quick flight"
Cons: "Paid $30 for wifi and it never worked. Would like a refund"
Pros: "Food was actually ok and the crew tried to remain upbeat despite all the challenges we encountered."
Cons: "where do I start....seats are incredibly close together and once the passenger reclines their seat, it is actually painful. I don't consider myself overly tall or large at 5'10" and 190 pounds, yet I did not have circulation in my legs for nearly the entire flight. The pilot indicated that flight would be only 9 1/2 hours and ended up being 14.5 hours due to a maintenance issue that required us to make a stop in Anchorage. Pilot said it would only take 30-40 minutes to repair (supplemental oxygen bottle was apparently empty) and after 3 1/2hrs I think we were finally airborne, only to be delayed an additional 45 minutes or so upon landing because our gate was occupied by another plane. So what, they can't find another gate to use? The whole flight there was also delayed for an unexpected stop in Anchorage to get more fuel for the flight. Did they not complete proper flight planning? I'm a pilot and I know you can check winds aloft and plan your route with ample fuel for emergencies. So did this pilot not properly plan for the flight? I can go on and on about why I won't be flying with Delta for a long long time....so the 5,000 air miles they gave me as a courtesy for putting me through so much pain...well those extra miles are useless to me. How about refunding me the cost of my horrible flight?"
Pros: "Flight was comfortable. Short, sweet, and landed before I knew it. Boarding was a smooth process."
Cons: "The flight crew and service on the plane was fine. My biggest complaint was at the baggage drop off at the airport, where there was quite a long line without any crew members assisting us. A five to ten minute wait is fine, but a fifteen minute wait, with only three crew members compared to the other airlines? By the time I dropped off my baggage, the other airlines were finished with their customers, and there was still quite a line behind me."
Cons: "The plane was about 10 minutes late departing (not too bad), but the Entertainment System was down for the flight, meaning that in addition to entertainment, the USB and outlet charging was not working and you couldn't see current flight status."
Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "This was a first! The flight attendant (sorry I didn't catch his name) was very attentive and assisted us in first class as needed. He actually addressed us by our name and that made me feel like I was not just a passenger!"
Cons: "We we missed our connection they wouldn't help us at all."
Cons: "Not a fan of the distance between our arrival gate in ATL and connecting flight to BUF. Couldn't be helped, I suppose."
Pros: "Turbulence didn't allow the beverage cart to serve passengers"
Cons: "Boarding process was very sluggish causing us to be delayed."
Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Pros: "The Airbus A330 business class seating was more spacious and comfortable than the Boeing 767 I flew to Paris from ATL."
Pros: "On time arrival"
Cons: "Crew spent 90% of time on half dozen rows of comfort and virtually ignored the rest Entertainment screen - touch screen was partially non responsive, way to small, and lack choices. Should have option to buy movies, etc. Not just delta, but I don't know why boarding is not done from the back of the plane instead of zone - at least for coach. I think it would be faster."
Pros: "People were nice."
Cons: "I didn't like having my seat assigned at the gate. I booked this flight months ago, but yet somehow I got the very last row of the plan. Which is the noisiest location with the least amount of room. On the flight back they put me in the second to last row, even though there were about 10 seats empty scattered throughout the plan. Made no sense to me."
Pros: "I had paid for the Sky level as we were a party of long legged people. Out of the 4 flights we had taken, the best flight was the one from Hi to Atl. The seats, and leg space, was roomy. The food was good. The crew was just okay. They weren't particularly nice but rather abrupt. There were two mates that seems a bit confused. However, the plane was worth it."
Pros: "All went well"
Pros: "A woman who spoke no English or French was seated next to me last minute with a baby who cried the whole flight. The woman hit me several times, waking me up, while trying to get the baby to stop crying. Talk about a red eye"
Cons: "Would have appreciated a bit more help from the cabin crew"
Pros: "Everything went fast and smooth."
Cons: "Thought Comfort Plus had in-seat charging ports, but neither leg of our flight did (A320, RJ900)"
Pros: "Good and crew were great"
Cons: "Seating was horrible. No leg room, and I'm only 5'9" tall. Tray table was broken. No cushioning in seat. We're likely to look for other airline choices for long future flights"
Pros: "Super nice!!"
Pros: "Due to covid I understand the strict attitude but sometimes they are rude."
Cons: "Better attitudes"
Pros: "The seat was super confortable"
Pros: "Everything was perfect"
Cons: "Just the organization at airport but is not problem of AM"
Pros: "They are so friendly"
Cons: "The restroom"
Cons: "Aeromexico over booked the flight and people including myself were removed from the flight. They never asked for volunteers or no compensation was offered. I got stranded in Mexico."
Pros: "Were able to fly first class. Enjoyed VIP lounge, and the spacious seats on the plane"
Cons: "Due to a computer auto correct mistake, I had to buy another ticket because Aeromexico would not change the name on the original ticket....3 tickets for 2 people. They did however move us up to first class for the long flight which was appreciated."
Cons: "Flight delayed. They were moving us from door to door. My connecting flight was delayed too. The flight was supposed to leave at 1am when ended up leaving and hour past that plus a lot of children were traveling in that flight and I don’t think it was okay to be moving all these families around from door to door. It was 2am this children needed to be sleeping on Thebes plane that was supposed to leave at 1am. Really disappointed."
Cons: "So late all the time"
Pros: "I didn’t like the fact that it took forever to get here we had to wait 21/2 hrs to get here"
Pros: "In time"
Cons: "Seats are horrible, not ergonomic at all"
Cons: "The boarding unfortunately the Quito airport it’s too small"
Pros: "I liked the food, the drinks, the Atencion’s crew"
Cons: "I didn’t like the long wait to drop off my suitcase"
Pros: "One of the meal options was vegetarian. When I asked the flight attendant about it (I’d forgotten to request a veggie meal) they mentioned there was an extra vegetarian meal and got me that instead, which was even cooler."
Cons: "My screen didn’t work / worked erratically. Luckily there was nobody in the middle seat next to me and I could use that one."
Pros: "Flight on time and as comfortable as one can get in economy."
Cons: "No access to video No leg room"
Pros: "Is so quickly boarding and the service inside is very good"
Cons: "The space in to chairs... for the people big is complicated"
Pros: "They were understaffed and because of this I lost my flight and still had to pay 30$ for my luggage"
Cons: "The worst experience of my life"
Pros: "Entertainment options"
Cons: "No announcements for landing. I usually wouldn't complain about arriving early but my shuttle was not available for two hours so the early arrival added that time to my wait time."
Pros: "Everyone was so nice"
Cons: "Never took that flight as I missed the connection. It is a shame how things are done. I had 1.30 min of layer. If it was organized properly I had way enough time to catch the plane but the immagration doesn't care about the time of your flight. No one helps you anywhere. Then I was sent from one place to another before finally finding someone who knew what to do. And course no apologies at any moment"
Cons: "El vuelo es helado. Es tarde en la noche y sin mantas!"
Pros: "tickets price was excellant"
Pros: "Food was good"
Cons: "Part of my poor experience was because of lack of knowledge of the staff. 1) We had a round trip from Houston. Our destination was Quito Ecuador with a connection in Mexico city. In Houston we were told that we were suppose to pick up our luggage in Mexico City and take it through immigration (we were told that this was very important) We waited for our luggage but in never arrived. After asking around at the airport we were told that the rule had changed and we did not need to pick up our luggage 2) The planes were old with no entertainment."
Pros: "Aeromexico’s staff went above and beyond to provide a world class experience. I highly recommend giving Aeromexico your business. Five stars all the way!"
Cons: "I loved the First Class upgrade for being a frequent flyer."
Cons: "My husband’s wheelchair was returned to us bent and disassembled. The crew at Logan and the airline ground crew could see us struggling to put it back together and then to fix it but offered absolutely no help until the very end, when we had already gotten the chair to a workable state and help was no longer needed. The crew in Mexico was not helpful upon boarding either, I had to take my husband down the ramp because there was no one to help us. We had no such problems in our outgoing flights so were surprised at the lack of care and utter disinterest on the way back."
Pros: "Good service, decent meals. Good to very good beverage service."
Cons: "Changing planes in Mexico requires immigration, screen hassles,. I will fly direct to US next time. Terminal info was very poor. Delayed second flight had no gate info until last minute."
Pros: "Everything went fine. The on-board entertainment was good."
Cons: "They lost my baggage and then I lost my flight, I want a refund I am still on Mexico City"
Cons: "The airline"
Pros: "The comfort level on Aeromexico's planes to Mexico City and beyond is beyond belief, in this age of shrinking passenger space. In an ordinary ("back of the bus") seat in coach there was more than ample legroom for a more-than-six-footer, and row 28 has two windows to look out at the scenery aft of the wings. And food was even provided at no extra charge! In this situation there certainly was no need to purchase at an additional cost whatever Aeromexico calls its "premium economy" seating."
Cons: "The entertainment system is limited --- there are no games on the seat-back installed machinery. In addition, the earphones provided are only ear-buds, which don't work well in my ears. (I prefer the miniature headphones other airlines provide.) The volume controls were also poorly scaled. The lowest three levels of volume weren't enough to even hear a single sound, the next level up was a little soft or quiet and the highest level far to loud to preserve a listener's hearing."
Pros: "Everything was good"
Pros: "Cancelled my fight 2 times"
Cons: "Don't respect my time"
Cons: "On June 29 Aeromexico Flight 2683 arrived in Mexico City airspace and the Captain informed the passengers that the plane would have to refuel in Alcapulco due to inclement weather in Mexico City. The website https://www.timeanddate.com/weather/mexico/mexico-city/historic reports NO inclement weather on that date or at the time that AM 2683 was to land. I observed partly cloudy skies from my window seat as well. The ground crew in Alcapulco was unprepared for AM2683 and the fueling was delayed. After doing so, AM 2683 landed AFTER my connecting flight AM 684 was scheduled to depart at 1:05 AM on June 30. A female connection agent met me at the baggage claim and informed me that that AM 684 had not been held and had departed. The female agent was unhelpful, dismissive and rude. In fact, she had taken a personal cell phone call at the connections desk prior to assisting passengers of AM 2683 which lasted many minutes. She escorted us to the Aeromexico counter where I waited 30 or more minutes to speak to a representative. The representative at the Aeromexico counter informed me that there were NO flights to Quito until 1:05 AM on July 1. I asked if she could book me on another airline and she informed me that because the delay was weather related Aeromexico had no obligation to accomodate me. She booked me on AM684 for July 1. I asked where I was to wait for the next 24 hours and she said Aeromexico had no obligation to pay for lodgings. She gave me food vouchers for the airport. I immediately logged onto Travelocity.com and found a Copa Airlines flight to Quito leaving that afternoon which was in fact OPERATED BY AEROMEXICO! I booked that ticket myself and waited in the Mexico City Airport for 14 hours. What would have taken 10 hours took me 22."
Pros: "Nothing good to write"
Cons: "Total discrimination"
Pros: "Flight 1: bathroom bigger. Flight 2: good service. In flight 2, the service was better. We could sit next to each other. Flight 2 had better entertainment, more choice of movies and better screens."
Cons: "In flight 1, from São Paulo to Mexico City, my husband and I were separated. It was suggested by the stewardess for him to move to another seat 20 rows away due to his size. Instead of separating two people, why not ask the single person if she would rather have more room. But the steward said only one of us could move, me or my husband. The reason he was moved was that there were two empty seats, so he could sit comfortably; however, no one told the woman sitting in the three seat aisle that he would be sitting there. So she basically took over her seat and the neighbouring one. The crew should have been the one to inform her the reason for his move there. It was a horrible and unnecessary experience. Because of my husband's size, I am needed to help him with his tray and I had his medication."
Pros: "20 minutes before schedule"
Cons: "AEROMEXICO SUCKS BAD CUSTOMER SERVICE NEVER TRAVELING AGAIN WITH THIS AIRLINE"
Pros: "I like the non stop flight."
Cons: "I honestly don't see the point in having so many terminals to check in. I had my reservation code I was even able to pay for my bag and wouldn't print out the boarding pass so I had to go to the assistance counter. There was one one person helping out with this issue and took me close to 30 mins to be able to get a boarding pass"
Pros: "First time flying Aeromexico. I've flown servers airlines in Latin America and this ranks among the best. Will likely fly with them again."
Pros: "The flight departed more than 90 minutes late. Not impressive. No one ever explained the delay, so poor communication. The food was considerably better than the previous flight. Older plane so no movie selection. We appreciated the fact they did not lose our luggage on this journey."
Cons: "Overall, based on our experience to and from our destination, we will avoid Aeromexico in the future. The people are nice but it is a poorly managed airline. Too many headaches and surprises to justify any discount. We have flown many times internationally and therefore understand things are not always smooth. But there are too many problems with Aeromexico."
Cons: "Flight was delayed but this helped us because our flight prior was also insanely delayed."
Cons: "Old airplane"
Cons: "Small horrible plane, original 6am flight cancel without notice, took 9am flight instead, took off late. Last time using this airline."
Pros: "Great service. On time."
Pros: "A bit better. thank gd the supervisor on 2st flight called the return flight office to arrange my meal. Which my return flight jnitally said they couldnt do... The aeromexici people were still crappy (for someone who never ever complains, still found myself crying and asking for the simplest things...)"
Pros: "Meal provided was excellent"
Cons: "Delayed flight"
Pros: "nothing lousy flight"
Cons: "treat people with respect"
Cons: "American Airlines seats DON’T recline far enough. They cram too many rows making it more uncomfortable"
Cons: "Boarding very slow in Medellin -always- Entertainment only in your phone now!"
Cons: "The American Airlines staff seemed like they were in a bad mood, not very friendly. Nothing outrageous though."
Cons: "Play primetime tonight cancel playing in late overnight real pain in the butt"
Cons: "The plane was broke and had to wait an hour and half did another one"
Cons: "I never got to go on my trip... wasted all my money and never got anywhere and can't seem to get a refund or at least another ticket."
Pros: "Crew was great!"
Cons: "My bag got lost"
Pros: "The entertainment was excellent"
Cons: "Traveling overall was stressing. Due to long line. And not enough space"
Pros: "The crew was great. The seat was adequate but NOT comfortable. The request/requirement for only the wheelie bags to be in the overhead and everything else to be under the seat was EXCELLENT. Thank you for organizing the amount of “stuff” people carry on to the plane."
Cons: "I needed a little back support pillow..."
Pros: "The only good thing on that plane was the crew. We where grounded in board for three hours because of a water leak in the kitchen... My seat had a hole were the ashtray used to be filled with garbage, the tray was filthy when I pulled it open, the overhead light didn't work"
Pros: "Every thing! Healthier food needed"
Pros: "American Airlines Premium Economy was very nice! Great service, lovely plane and overall an experience that I would be happy to have again!"
Pros: "on time, even a little early"
Pros: "Crew was very friendly. Flight departure was on time."
Cons: "The food. Same sandwich the last 4 years."
Pros: "Entire flight crew was friendly and helpful!"
Pros: "We got home early"
Cons: "The sandwich was auwful"
Pros: "Took me from point a to b. Some entertainment options, nothing spectacular."
Cons: "Toilets were dirty."
Pros: "Boarding eas good and crew was very good."
Cons: "The three hour delay and the terrible food served."
Cons: "Boarding is always awkward on any airline. If you boarded back to front and deplaned front to back, time and aggravation would be reduced."
Pros: "Liked the plane and the entretenimiento was good the crew was a little rude"
Cons: "Crew was a little rude when they offering the cards I wanted one and the guy just said you don’t leave in the USA right ? So is USA residents only, Am sure there are several ways explained this without being as rude as he was"
Pros: "I was truly surprised by how smooth the entire experience was on this flight. The crew was excellent and the flight was on time!"
Pros: "Got an option to upgrade to first class and it wasnt expensive either, my first time flying first class"
Cons: "Seat space very narrow and uncomfortable seats"
Pros: "The onboard entertainment has definitely improved. Nice to see how organize is the boarding process when compare to other local airlines."
Cons: "I was seating in the front of the plane were the seating should be better. The seat reclined minimum. Also, had the had luck to travel next to an amazing mother who was traveling with two small kinds and a dog. Brave woman but nasty flight for me. Need to improve the meals on the international flights. Too mediocre."
Pros: "We had plenty of space. Wine, beer and food was tasty and complimentary. Mark, our flight attendant, was very friendly and learned our kids names."
Cons: "Great flight!"
Cons: "My ticket was cancelled because of a misrepresentation made by an agent when I had to rebook the outgoing leg of this trip. I had to pay $670 for new ticket at the airport with no other options and very little help from the LatAm agents. I'll never book another ticket with this airline."
Pros: "Flight crew were visibly exhausted and nervous. WORST FLYING EXPERIENCE EVER. It's unfortunate that this leg of the trip was American Eagle. We paid a lot for these tickets."
Cons: "Flight crew were visibly exhausted and nervous. WORST FLYING EXPERIENCE EVER. It's unfortunate that this leg of the trip was American Eagle. We paid a lot for these tickets."
Pros: "When I arrived at the airport to see the scheduled 9:30a departure was pushed back to 1pm, the gate crew did a good job of keeping us updated and they even provided lunch! The plane was undergoing maintenance but they found another plane and did not have to cancel the flight, and ultimately got us to our destination safely. Crew was very nice."
Cons: "Flight was delayed 4 hours so my half day of travel became a full day, half of which was mostly wasted at the airport. Would rather have been with my family than sitting at the airport."
Pros: "flight left on time and went smoothly. Flight crew was very nice."
Cons: "person next to me did not fit in their seat and spilled over into mine. Could not even put armrest down - so i was sitting in less than a full seat.."
Cons: "Sat on the tarmac for 35 minutes without a single announcement as to why there was a delay."
Pros: "I like that on American you still get a complimentary cup of coffee, a bag of pretzels, and a normal sized seat. I'm OK paying for that after trying some of the budget airlines!"
Cons: "Wish they had a gluten free snack, still that's really not a big deal at all!"
Pros: "Great having plugs, nice seats"
Cons: "First leg of flight did not have personal TVs, so limited selection of entertainment"
Pros: "Very comfortable"
Cons: "Kept asking passengers pretty boarding to check luggage due to limited space...yet after we boarded there was at least 1 completely empty overhead compartment."
Cons: "I never experienced the flight because I wasn't given a seat. The airline oversold the flight and I never got to go. I missed my once in a lifetime experience because the airline is greedy at my (and other people's) expense. I missed out on a priceless experience. Not only that, the bag that I checked did not make it off the flight so I remained in DC while my bag went to Medellin. I had to purchase new toiletries and had to make arrangements to get back to the airport. As of now, I do not plan on choosing American Airline nor LATAM for my future flights."
Pros: "My flight was first class."
Pros: "Schedules were always on time, the price was the best"
Pros: "On time."
Cons: "Seats are not roomy, but that's par for the course."
Cons: "To be business class it's really unconfortable. Just old airplanes that should be changed and It was Avianca (No AA)"
Pros: "Easier to board. Smaller plane so not as many people to climb over"
Cons: "Planes overall every airline are too tight but AA seemed better than others I've been on actually"
Pros: "Crew was friendly, pilot kept us informed."
Cons: "We were delayed upon landing but I realize the circumstances were beyond the crews control so no point fretting. Still disappointing nonetheless."
Pros: "Entertainment only"
Cons: "Cancelled flight and inconvenience was miserable. Unacceptable service from American Airlines, and consistent with others have experienced as well. Will not travel with AA again."
Pros: "The entertainment selection was nice, and it was nice that we were served lunch."
Cons: "On my flight from Medellin to Miami, the stewardess did not offer my row a drink. Then when I asked for one, I was told I can only have water or juice, of which I wanted neither. The plane rides were both extremely hot and uncomfortable. I was sweating profusely on both flights."
Cons: "You couldn't hear anything as people boarded."
Cons: "1st off I was told a different gate then where I needed to be. By a lucky chance I found the correct gate on my own. Then we loaded the plane and taxied our only to come back to the terminal due to an alarm and sat at the terminal for an hour and they never turned the air conditioning back on. Lastly the seats were stuck in the upright posiRion the entire flight. And the attendants walked by me with food but never attempted to actually offer it to me."
Cons: "We were never offered our drink or snack. Then the male attendant called my wife "sir" when asking her to put up the tray table"
Pros: "Facilities and equipment were clean and well maintained and the staff members were courteous and professional"
Airlines flying from South America to Buffalo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South America to Buffalo
Masks required on board, masks provided on flights from South America to Buffalo
Social distancing seating
Middle seats unavailable to book on flights from South America to Buffalo
Testing for antibodies, testing for symptoms for flights from South America to Buffalo
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