Daily cleaning, installation of cabin HEPA filters on flights from South America to West Palm Beach
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Scores according to KAYAK customer reviews
Pros: "Crew was very nice, professional."
Pros: "Got here early!"
Pros: "Boarding went well."
Cons: "Crew could be more attentive. They avoided passengers most of the time."
Pros: "Crew not so much!"
Cons: "A bit friendlier ...had no ice??"
Pros: "The crew is nice"
Cons: "Boarding was horrible."
Pros: "Awesome crew"
Cons: "More room"
Pros: "Good crew. Nice seats."
Cons: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."
Cons: "Slight delay of flight"
Pros: "Really nice flight crew who braved the storm to get us home when everyone else was getting cancelled."
Pros: "Everyone was great!"
Pros: "Great customer service. Crew was super friendly and flight was smooth and on time."
Pros: "Everything went as planned!"
Pros: "delayed flight by Skywest or West jet - Delta subsidiary / affiliate. it’s the 2nd flight in a row that’s delayed. but much better than American Airlines."
Cons: "Flight delays. At least flight was not cancelled. Boarding staff & flight crew were awesome and entertainment was superb."
Pros: "There were many delays and cancellations due to bad thunderstorms at LGA. Despite a few hours delayed (because the airport was closed due to the storm), the flight was still schedule to leave! I was very happy about that. They did issue waivers for those who could not make the later time. Once delta got the ok to fly.. The flight left the gate very fast and we arrived and exited the plane super fast too. The process was so efficient and quick, I did not feel the waiting period. The flight attendance were so happy and positive, they made he flight very enjoyable. Great job delta!"
Cons: "Small airplane, noissy"
Cons: "Toilets space are below standards"
Pros: "Delta....ticket counter...gate agents....flight attendants....pilots...amazing customer service with a smile! Very attentive and everyone thanked me ( and other passengers as well for flying with Delta."
Cons: "Nothing negative to say!"
Pros: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Cons: "Nothing. Everything went well"
Cons: "Plane was old flight was right on time"
Pros: "Delay. First it was about 20 min, then 30, then 49 and 55. At the end more than 70 minutes delay. Too much, too frequent on delta!!!!"
Pros: "The kind bars"
Cons: "The crew at he gate seem to hate their job. I went to get a claim ticket for my stroller and I felt like I had asked for something wrong."
Pros: "Easy flight from check-in to boarding to deplaning."
Cons: "Nothing really! No entertainment and nothing but almonds eaten."
Pros: "Snacks & beverages on a 1 hour flight. Very nice crew"
Cons: "Older plane, no entertainment"
Pros: "Nice flight a good crew"
Pros: "Every one was nice"
Cons: "No problems"
Pros: "The initial boarding process was quick, smooth flight"
Cons: "I've never had a flight wait over 30 minutes past departure got other people to make a connection and get on to this flight. Seems beyond normal and wrong to those that were there in time and on the flight to support an on time departure"
Pros: "Crew was friendly and helpful"
Cons: "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."
Pros: "Updating delay information"
Cons: "Chaos on boarding- Growing number of wheelchair boarding."
Pros: "gate staff were great"
Cons: "plane cabin staff looked overworked"
Pros: "I enjoyed the movie, all else was good"
Cons: "Did nt get to finish the movie, arrived at destination early. Thank you Delta, great trip."
Pros: "The Flight Personnel was extremely helpful and kind."
Pros: "Plane clean."
Cons: "Unorganized boarding at LGA."
Pros: "The help desk personnel was friendly."
Cons: "Due to my first flight being late I missed my second flight. Delta booked me on a flight that was departing 5 hours later instead of the next flight. I had to go and ask to be was put on the stand by list for a sooner flight but not given any priority over the other standby's even though it was Delta's fault that my original flight was late."
Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Pros: "great seats and the Biscoff cookies taste amazing and I had a great flight otherwise."
Cons: "sea salt and olive oil pretzels, which taste really bad and the plane didn't have in seat movie and game screens."
Cons: "I am 5'6 and the head rest was too low for even me, I can't imagine for individuals taller than me. It is a short flight but entertainment would be nice. Plane seemed quite old."
Pros: "Is my wife and I first time going with the baby (stroller) we thought it as going to be a nightmare but we had a easy experience"
Pros: "Clean, pretty roomy (Delta Comfort)"
Cons: "Couldn't get onto internet. Both my wife and I could not access internet. Might be platform thing as we have Apple devices; woman next to us seemed to have nomorobkem with PC."
Pros: "Got Home !"
Cons: "Waited one hour sitting on board the aircraft for it to be fueled!! That's not what you want to do when you have to get home! The aircraft should be ready! And already fueled!"
Pros: "The crew were very friendly; the power of a smile is underestimated by many, not this crew. Wonderful smiles and service to match."
Pros: "stewardess was exceptionally pleasant."
Cons: "My plane was delayed 2 hours, additional wait while taking off. There was about 3 hours in Utah for me to connect to the next flight to Dallas. When getting off at Utah, I could not get off plane early to catch the plane. In the past the flight attendants were very well informing people. I was at the gate only 5 mins late before catching the flight. Now I am stuck in the airport for 5 hours on standby!!!! It can be avoided totally."
Cons: "Access to LGA has become too problematic due to the construction. We will use other airports on our future trips to NY"
Pros: "Seats in Delta Comfort section were quite nice. Flight attendants were extremely nice, attentive and helpful. The sandwich I purchased was tasty and a pretty good value for airline/airport food."
Pros: "the flight transported me from PBI to NYC"
Cons: "Plane size small -- 2x2, vast majority of carryons were gate checked Worst of all, the gate at JFK was not in the Delta terminal. It was at Terminal 4 - the international terminal. All the way at the end. It took 20 minutes to walk to the exit of the terminal"
Pros: "Crew was very accommodating and friendly."
Pros: "Nobody bugged me"
Cons: "I like attention"
Pros: "The flight was on time. Excellent in-flight device. I would definitely recommend Aero Mexico to any potential patrons."
Cons: "Seat space"
Cons: "The puntuality"
Pros: "Nice and comfy seats"
Cons: "Don’t have long layovers"
Pros: "Crew was nice-"
Cons: "for a red eye they should turn the overhead screens off!"
Pros: "Was on time"
Cons: "The entertainment"
Pros: "Crew was great"
Cons: "Wi-Fi never worked going both directions. Also the gate was changed twice. The last change was less than 30 mins before departure and I almost missed my flight!"
Cons: "Just a bit more room for a person that's 6'2"."
Pros: "The variety of movies, songs and tv."
Cons: "Nothing everything was excellent!!!"
Pros: "My seat assignment was changed, and I was in an empty row."
Cons: "I had a very difficult time hearing the p.a. announcements...and I'm not hard of hearing. Also, with the exception of one or two of the flight attendants, smiles were at a minimum. It didn't effect my safety, but it sent a message of indifference."
Pros: "Not sure it was anything to like, staff not very friendly, unsure how do they assign the seats unsure if I was singled out due to my small service dog, we got horrible seats and were at the airport very early and got seats all the way to the back of the plane"
Cons: "seat assignment, no other choices to seat unable to figure out how seats are assigned why all the way back to the plane when people with teenagers get to sit at the front and perhaps is there something I am unaware when traveling I guess need to pay extra and get a pleasant flight instead of being treated like a peasant"
Pros: "Flight on time"
Cons: "Entertainment didnt have"
Pros: "The services and attention were very good. The flight was in time."
Cons: "I do not have any negative feedback about this travel. I felt good about it"
Pros: "Nice fight. Attentive crew."
Pros: "Bumpy flight dirty plane hard to access terminal one for early connection. Train doesn’t open until 5 so you have to pay for a bus. Ridiculous"
Cons: "Let a dog on board that barked the entire flight."
Pros: "Puntualidad y Servicio ... Excelente aterrizaje !"
Pros: "Great prices!"
Pros: "Got to fly a newer Aeromexico plane. It's awesome. Tuve la oportunidad de volar en unos de los aviones nuevos. Excelente."
Cons: "Arrived 3 hours early to check in but no one was at the check in counter until an hour later. Llegue 3 horas antes para regrirstrarme pero nadie llegó hasta una hora despues."
Cons: "Dinner was terrible"
Pros: "Baby Bell cheese on the flight and good leg room."
Cons: "English announcements were unintelligible."
Pros: "My husband and I enjoyed the convenience of the direct flight. It was so much better than spending several hours in airports just to save a few dollars."
Pros: "The cabin attendants were very professional, bilingual and smiled."
Pros: "After almost missing our connecting flight to Cabo, we got to relax for our last flight to our final destination with a complimentary beer and a snack, on board also had a movie playing and WiFi."
Pros: "We finally got home. Only 10 hours later."
Cons: "food and seats not comfortable."
Cons: "Had a 13 hour delay flight and Aeromexico didn't want to pay for people to stay at hotels"
Cons: "Entertainment center TV on the seat doesn't work"
Pros: "Food and alcoholic beverages are included flight attendants were very nice and polite the screens were awesome with a good selection of movies and series."
Cons: "choosing sits is extra Overall the flight was smooth but it was delayed because boarding started late, which is ridiculous."
Cons: "Flight left almost an hour late."
Pros: "I got to have 2 cups of water."
Cons: "There are no vegan nor vegetarian options."
Cons: "their seating chart and the entire seating experience sucks"
Cons: "Well, I missed my flight currently still waiting to HOPEFULLY board my flight home to San Francisco."
Cons: "My flight was moved around then cancelled and I didn't know. I also never got a refund for the flight so I really didn't know! Then I got to the airport and said that they canceled my flight but they got me on a new one for the first leg to Mexico City but then there were no flights for my second leg to Cabo"
Pros: "Que fue rápido el abordaje al avión ."
Cons: "Que los asientos no se podían reclinar...el viaje fue super incómodo."
Cons: "Aeromexico dis not let me board my flight from Mexico to Vancouver. They said they couldn't clear my name and print me a boarding pass. Stuck at airport for 14hours and ended up flying aircanda to yvr the next morning. Terrible customer service/care. Never flying aeromexico again."
Cons: "Flight was delayed 3 hrs because a crew member got sick. Along with several passengers we missed our connecting flights and basically lost an entire day of vacation rebooking a flight later in the day. At one point before boarding, asked if we could be put on another flight and reimbursed and could not get a straight answer. Big part of the delay was luggage being sorted out to remove the bags of passengers they oversold flights too. It's been one of the longest days ever."
Cons: "I don't like the services out side the airplane. El servicio es pésimo con las personas de Aeromexico, necesitan estar preparados para atención al cliente, que mal servicio, las personas son muy groseras"
Cons: "Plane and Airport smelled like a sewer. The staff/crew were extremely rude and not helpful at all. One of our bags did not make it to Houston, TX (Our home) on time."
Pros: "The Aeromexico staff is polite and respectful. There were movies available on the flight."
Cons: "At first we were told we needed to pay an additional fee for departure tax. I researched this issue ahead of time and knew the departure tax is now included in the ticket price--it has been that way for a couple years. We had to explain that to the Aeromexico agent. But to her credit, she looked into it and eventually agreed we did not have to pay the extra fee. It cost $65 for an extra bag. Seems steep but whatever, we paid it. The gate changed but no one told the ticket counter. When we arrived at the gate, dozens of other passengers were there but the electronic board stated the flight was at a different gate. Aeromexico staff needed to look into it to discover the gate had been moved. Not impressed with their internal communications. The flight departed about 40 minutes late. Not bad. The food was awful. Could only eat the cookie."
Pros: "Every time I travel with Aeromexico it's been a good experience. Staff are friendly and courteous."
Pros: "I appreciate getting a light dinner and the choice of being able to watch a movie."
Cons: "The flight was delayed almost 2 hours from the Medellin airport because of "weather conditions", however in that time I saw two other flights from two different airlines take off on time without a delay. Needless to say this was frustrating. Once aboard the flight, the crew waited until we were landing to hand out the proper migratory and customs forms.That caused a lot of anxiety among travelers who weren't familiar with the forms, causing further delays when we had to stand in line for customs and immigration in Mexico City. Many people lost connections and it was not clear by Aeromexico crew where they needed to go to get their new tickets."
Cons: "It was a terrible flight. Flight delayed about 2 hrs due to crew being late, "stock in customs". When they arrived the gate, they were all with their bags of food, etc. Obviously they were stock in food pick-up line! Plane very old, dirty, no entertainment!"
Pros: "Nothing. It really was the worst travel experience we've had."
Cons: "Staff at boarding area was rude and disorganized. Plane was worst I've seen. Old with the least legroom I've seen yet."
Pros: "Customer service"
Cons: "Late departure"
Pros: "My husband's knees were pressed against the seat in front of him so much so as to cause indentations in his legs. fortunately the flight wasn't full and we were able to spread out over 3 seats. It was still quite an uncomfortable flight for him."
Pros: "I enjoyed that my kids had a great movie selection and food."
Cons: "I absolutely found it ridiculous how they board the plane. They did it both times coming and going. They didn't call anyone by zone they just allowed anyone to board at any time so I was in row 9 and people in row 20 boarded before me. What sense did that make."
Pros: "the only good service is the way the crew treats you"
Cons: "All the flights in on the round trip were delay. on the first flight going to my destination, the airline switch gates twice. the seat on the plane were uncomfortable. had to get back massage once i got home. on my way back to new york. A 80 minute layover in mexico city turn into a 230 min layover."
Pros: "Meal provided was excellent"
Cons: "Delayed flight"
Pros: "nothing lousy flight"
Cons: "treat people with respect"
Pros: "Good friendly and efficient crew"
Cons: "Boarding process was poorly executed so 3 and 8 were called simultaneously"
Pros: "The staff were incredibly nice and accomodating, plane was newer, clean, comfortable"
Cons: "Nothing, all was great"
Pros: "Fast boarding"
Cons: "There was no service at all outside of first class. There was garbage around my seat. Small seats even in extra space seat"
Cons: "Is not the airline fault. Is thanksgiving weekend. The boarding was extremely slow because So many wheelchairs, . The weather and Chicago airport doesn’t help neither. The capitan take a time to go out and explain what we had to expect. That was a plus. Still for us is our #1 choice"
Cons: "Boarding very slow in Medellin -always- Entertainment only in your phone now!"
Cons: "2 hours delay, confused boarding process, very poor inflight service (got ignored twice)"
Cons: "If flight wasn't delayed"
Pros: "The plane was half empty."
Cons: "1. Flight has 2 gate changes. Last one to L concourse, an after thought . 2. Gate agent sat me next to someone and I’m front of screaming kids. There were multiple empty rows."
Pros: "The crew was great. The seat was adequate but NOT comfortable. The request/requirement for only the wheelie bags to be in the overhead and everything else to be under the seat was EXCELLENT. Thank you for organizing the amount of “stuff” people carry on to the plane."
Cons: "I needed a little back support pillow..."
Pros: "Every thing! Healthier food needed"
Pros: "Arrived 11 minutes early, courteous staff, biscoff cookies. Great price."
Cons: "They pushed the stupid credit card again with its annual fee and miles BS."
Pros: "I had enough legroom. Airplane arrived a bit early to destination."
Cons: "I did not find out until I looked at the boarding pass that our flight time was changed. We had to miss a family function to go to the airport sooner than expected."
Pros: "Newer plane, wifi worked well, coffee good, not sure if it was on time, but it didn't matter to me. Friendly crew. Smooth flight."
Pros: "Crew was very friendly. Flight departure was on time."
Cons: "The food. Same sandwich the last 4 years."
Cons: "4 hours delayed"
Pros: "Didn’t care about passengers comfort. Never turned on the AC."
Pros: "Entire flight crew was friendly and helpful!"
Pros: "We always have a good trip in American Airlines. Is better now that they have the same rate from PBI and FLL"
Cons: "We will love when they have Admiral club in PBI"
Pros: "We got home early"
Cons: "The sandwich was auwful"
Pros: "Arrived a little early and without incident."
Cons: "Flight attendant had a problem with my wife asking for Coke Zero. There was one can left and she was reluctant to serve it to her."
Pros: "Everything except TSA, my daughter 14, had a precheck. TSA sent her through, and made me go in separate much slower lne. She was upset and scared, which upset me."
Pros: "Liked the crew. The flight was on time and went as expected. We are safe and happy so can’t get much better right?"
Cons: "Didn’t like the credit card advertising announcement over the intercom and then again by the crew. The lack of food and snack options was pretty sad but that’s par for the course nowadays. One of my pet peeves: People boarded with out verification of their boarding pass location. By the time we boarded, 90% of the plane was loaded and we were in the middle. Luckily that had no impact but annoying bc people are trying to get their overhead bins before they run out, which they did."
Pros: "Easy to check in before trip, curb side check in is amazing, staff was super helpful. Flight attendants were so nice. Overall great flying experience"
Pros: "Free movies, and crew were helpful once we were in the air"
Cons: "Gate agent did not start forcing check in, which caused delay in boarding. Ground crew did not stock aircraft until 20 minutes after scheduled departure time. and DFW did the usual 20 minute taxi and then 15 minute hold prior to take off."
Pros: "The movie selection was great, the movie player barely worked."
Cons: "The movie player/touch screen barely worked. The food is terrible."
Pros: "TV monitor back of headrest with movies."
Cons: "Had to wait about 25 mins after landing to deplane."
Pros: "Free on-board entertainment and not a fully packed flight"
Pros: "Flight was great. Crew was very attentive and the flight was under booked giving my wife and I an empty middle seat. The entertainment was vast consisting of movies and TV shows to pass the time."
Pros: "Crew was nice"
Cons: "Flight was rocky and delayed 4 hours"
Pros: "The onboard entertainment has definitely improved. Nice to see how organize is the boarding process when compare to other local airlines."
Cons: "I was seating in the front of the plane were the seating should be better. The seat reclined minimum. Also, had the had luck to travel next to an amazing mother who was traveling with two small kinds and a dog. Brave woman but nasty flight for me. Need to improve the meals on the international flights. Too mediocre."
Pros: "The air stewardesses were extremely cordial and continuously asked if the passengers needed anything many times during the flight. It's a small gesture but I appreciated it very much. Free wifi (for movies/in-flight entertainment) was also a plus."
Pros: "All was good!!"
Cons: "A bit warm which is unusual."
Cons: "The worst flight attendant I have ever seen."
Cons: "My ticket was cancelled because of a misrepresentation made by an agent when I had to rebook the outgoing leg of this trip. I had to pay $670 for new ticket at the airport with no other options and very little help from the LatAm agents. I'll never book another ticket with this airline."
Pros: "There was nothing that I liked."
Cons: "One half hour before boarding we learned there was a delay. Obviously, American Airlines knew way before this time of the delay. At 6:00 p.m we were told they were bringing another plane from the hanger. The plane showed up around 9:00 p.m ... must be a long trip from the hanger. Then we were told they are waiting on a rear flight crew from another flight. After getting the rear flight crew, we were told that the front flight crew "timed out" and they had to look for other pilots. Needles to say after arriving at West Palm Beach at 1:00 in the morning...about four hours late the passengers were all devastated. American could have orchestrated this so much better"
Cons: "Crew was rude."
Pros: "Again the wheel chair attendant was helpful, patient and considering we were not feeling well, assisted us at customs. We are seasoned travelers and this is not usually how our travels usually go. We appreciated the wheelchair services, the flight attendants."
Cons: "We purchased seats and they changed them without telling us so we picked new ones. Well guess what, we get to the airport and the same thing. I was seated at the front of the plane and my fiancé was at the back. Luckily a nice gentleman switched seats with me and we were able to sit together but it was the last seats that did not recline on an 8 hour flight. We will never fly American again. Their customer service offered no help and was extremely rude to us."
Pros: "we had all the necessary conditions for work, rest, sleep and eating. The level of service has increased"
Cons: "I never experienced the flight because I wasn't given a seat. The airline oversold the flight and I never got to go. I missed my once in a lifetime experience because the airline is greedy at my (and other people's) expense. I missed out on a priceless experience. Not only that, the bag that I checked did not make it off the flight so I remained in DC while my bag went to Medellin. I had to purchase new toiletries and had to make arrangements to get back to the airport. As of now, I do not plan on choosing American Airline nor LATAM for my future flights."
Pros: "Schedules were always on time, the price was the best"
Pros: "My two Grandchildren and Daughter and Son in Law were bumped from first class due to change in equipment. There was no refund or other compensation offered at the gate. Agent said to contact AA customer service."
Pros: "I was so comfortable I slept - I never sleep while traveling"
Cons: "It was fine"
Cons: "The flight was delayed about an hour."
Pros: "The entertainment selection was nice, and it was nice that we were served lunch."
Cons: "On my flight from Medellin to Miami, the stewardess did not offer my row a drink. Then when I asked for one, I was told I can only have water or juice, of which I wanted neither. The plane rides were both extremely hot and uncomfortable. I was sweating profusely on both flights."
Cons: "Did not depart til 7AM THE NEXT DAY"
Pros: "Left on time and landed early."
Cons: "The seat seemed to be really old and could have been more comfortable. However I wouldn't change that for a flight leaving on time."
Pros: "Snacks and movies"
Pros: "United is fine."
Cons: "They have a Delay and they comunicated late. I traveled with a 3 month old baby, so you can imagine whe you have a delay of more than 5 hours."
Pros: "Made up time lost to bad weather. Several announcements from pilot-I always like that. Makes me feel more personally cared for. "My friend the pilot is taking me there". That might explain how it makes me feel. Wish they did it more. Don't usually complain but below you will see I did."
Cons: "Your headrest are especially cheap, plastic like, with little padding. Being in back row(no recline) would have been manageable if I could have leaned head to side to rest on something that extended out. Left too much light on (all down center) for an overnight flight. Served heavy dinner at 2am. Woke everyone up. Later light breakfast would have been more appropriate. Bathrooms reeked and waste bin overflow. Stewardess in back chatting. Don't they ever check?. They didn't seem to want to there."
Cons: "CCheck in process was horrible I only had a small bag which fit under the seat and yet I could not check in online or at the kiosk without somebody coming out to certify that my bag was indeed small very stupid and very cumbersome. I’ve been a United flyer for 30 years and this is the worst experien"
Pros: "The lounge and boarding area at Houston Airport were great. The staff at boarding did a good job keeping everyone happy and in line and boarding in the proper zones."
Cons: "All the flight attendants were trainees. I was served cold coffee because it took so long to get from the front of the plane to the back. I was given a toothpick to stir it with. My headrest detached from the seat, and I had to sit uncomfortably during the flight. The plug for headphones was broken."
Pros: "I reached home"
Cons: "The WORST leg room in economy The WORST entertainment in economy The WORST customer service in economy The WORST food in economy. And I'm companring with other US carriers (American, Jet Blue, Delta, Southwest) -- NOT even international carriers."
Pros: "On time, smooth and lots of cabin space for my carried on."
Cons: "United should have allowed the super-economy ticket holder to check in online get my boarding pass especially I didn’t have any bag to check in. I was almost late for my plane because counter assistance is needed in my case, while there was no counter for NO-bag check-in. The kiosk rejected my check-in as well as online check-in. It was confusing and frustrating; I felt like the United Airline did that on purpose to deter the super-economy ticket buyer. Please be aware of time to take to check in with NO BAG with Super-Economy ticket at EWR."
Pros: "It was a satisfying experience with United Airline from ABE shuttle bus ride (I said Shuttle) to EWR, and short plane ride to PBI. Excellent food selections at terminal C."
Cons: "Too bad the DD at the terminal didn’t accept ordering via DD App."
Cons: "This particular flight had little leg room for me (6 ft tall). Also, my wife had to check her carry on but on the prior flight she did not. I would prefer never checking bags."
Pros: "Flying on the beauty Dreamlier Boeing 787"
Cons: "Luggage crew too slow in both airports"
Pros: "Help changes with my seat assignment"
Cons: "Leg room bad.....attendants. not very happy"
Pros: "Fast time"
Pros: "One flight attendant who went above and beyond to compensate for the airline having prepared a vegetarian meal option"
Cons: "Called ahead to secure a vegetarian meal option for a 6-hr flight and the meal was promised. Once on flight it was explained to me that vegetarian option was not offered on this flight. If customer rep would have explained that, u would have taken measures to bring along a prepared meal for myself. Not okay."
Pros: "Economy tickets were over sold and I was moved to 1st class seat! Best flight ever.!!!"
Cons: "Customer service, baggage policy, service at the airport counter, in short everything."
Pros: "we were on time, and the crew was nice."
Cons: "Boarding goes from the front of the plane to the back. When you're sitting towards the back, it's not ideal to have to trip over fellow passengers who are already seated in the front. Why not board from the back to the front like other airlines?"
Pros: "Flight was delayed but the pilots got us there in time to make our connecting flight. Thank you!"
Cons: "On an international flight didn't expect to pay for movies and our seats didn't recline. Made for a long and uncomfortable flight."
Pros: "Because of the delay, I missed my connecting flight, but a United staff member was ready to hand me a boarding pass for a new flight right when I got off the plane. That took away any worry or hassle for me, which I appreciated."
Cons: "We sat on the runway for 2 hours. Also, my headphone jack was broken, so I could not connect my headphones to watch a movie. When I tried to explain the problem, the flight attendant misunderstood and just ended up bringing me a new pair of headphones... not helpful."
Pros: "Movies on plane"
Cons: "Over 2 hour delay caused necessity of connection to be unusable - no explanation. Virtually useless help in getting a new connection."
Cons: "Our plane arrived late causing a 20 minute delay, and then we sat at the gate for a very long time after boarding, which ended up in a full hour delay getting out of Newark."
Pros: "Courteous and no delays"
Pros: "United club in terminal A."
Cons: "Flight delays. 2:21 delayed until 3:33 delayed until 5:55 delayed until 6:15pm. Too many excuses. Plane late to arrive. Mechanical maintenance And then the plane was practically empty. So I am thinking. Could these delays be a result of not enough passengers to fill plane and so let's delay and make excuses and get as many passengers on one plane. Hmmmm. Get it together guys!"
Pros: "Staff on and off plane were pleasant and went out of their way to accommodate."
Cons: "Plane malfunction delayed flight two hours"
Pros: "Other than being extremely late, business as usual"
Cons: "4 hour delay, missed my dinner event, no compensation, not even a drink."
Cons: "Flight was overbooked ! Want me and many people go next day ! Crew in Newark were very rud !!! United is terrible !"
Cons: "Had to pay for wifi, snack was really small,"
Pros: "The crew was great"
Cons: "I was not able to use the TV because the key to change channels was broken. I did not like the food, Too many calories and starches and the airplane was old and outdated. Thanks"
Cons: "flight was leaving at 8:30 and left after 12 midnight. had to pay extra for a rental,car because rentwl agency went with was closed after 3 am. just keep,pushing it back"
Pros: "Safe flight"
Pros: "The plane was not full and they made check my small Cary on then there was room overhead The delay on maintenance of the plane"
Pros: "No delays."
Cons: "Entertainment was close to none."
Pros: "Timing...on time"
Cons: "Staff were immature , unprofessional and not customer service oriented at all."
Cons: "The gate was so small there was not enough seating for the number of passengers. That coupled with the flight delay made for a bad experience at the airport."
Pros: "On time"
Cons: "The aircraft was a bit older for a 6 hours flight so I felt too closed to a person next to me"
Pros: "Every thing about United this trip , from the efficiency of the gate to the flight itself , I upgraded to first class this trip due to an injury , I never said a word but the staff noticed I was in distressed and I couldn't help but notice how accommodating the entire crew was concerned for my comfort and were on point , also at the same time if I was trying to sleep no one bothered me until I was awake and looking around"
Cons: "Nothing , the Captain was able to find a better route then suggested because of hurricane Mathew ,, we landed earlier than expected from departure"
Cons: "The flight was overbooked. Seats are very small. Snacks were ridiculously small."
Pros: "Crew was very pleasant and accommodating. Flight was as smooth as glass; great on time for departure and arrival."
Cons: "Did not give senior citizens who needed it any extra time to board; only disabled people. Free snack portion was extra stingy. Other airlines we fly moffer more than one tiny package! One of our party had a seat (aisle) that he could not move in once seated. Free entertainment was very stingy! Other airlines offer much more free entertainment in the way of TV."
Pros: "We flew though a tropical storm heading to Florida without any turbleance crew found narrow passage of clear skys"
Cons: "My seat was broken could not recline"
Pros: "Everybody help me good information Thanks"
Cons: "Was late like 7 hours"
Pros: "The crew was great and the food was passable"
Cons: "The 4 hour delay due to technical difficulties is completely unacceptable and I need to talk to someone about it."
Cons: "Sat on plane over an hour before take off, no explaination provided."
Cons: "Tv control did not work, cabin in my área very hot"
Pros: "At least they were able to get us on the next flight."
Cons: "Security lines at Newark took us an hour and 45 minutes so we missed our flight. The lines were crazy and there was no security. People were cutting ahead and fighting. It was like survival of the fittest. Then when we got rebooked the boarding passes wouldn't work and we had to be last on the plane. The male flight attendant was rude even to my 7 and 10 year old who sat alone because there were no seats together. My 7 year old didn't know what tray table in the upright position meant and the attendant was giving him a hard time instead of just helping him."
Pros: "The crew was really nice and helpful"
Cons: "The plane didn't take off for an hour later because they said it wasn't prepare for takeoff-in the airplane was so cold everyone was freezing. They could've done something for us like a free snack or free TV for waiting an hour"
Pros: "Absolutely Nothing"
Cons: "Everything nothing was pleasing it was torture"
Cons: "The flight was over two hours delayed and every twenty minutes we found out it was delayed another 30 minutes. The crew was terrible. There was no beverage service, and when I asked for a blanket at the beginning of the flight the crew didn't give it to me for over 2 hours. The crew was also very rude in general. There was no entertainment of any kind. The pilots kept pushing back the time we were taking off every 15 minutes and kept changing the arrival time drastically. Overall, horrendous experience."
Pros: "Crew was very nice. Weather wasn't great at takeoff but we arrived safely and all necessary precautions were taken."
Cons: "While waiting to take off we were delayed taking off due to a closed runway. The captain was making announcements over a PA system that didn't work, so we really had no idea why we were driving around in circles. Wifi was expensive. When my 2 hours ran out, I had no warning and lost a page of work I had not saved."
Cons: "Restriction on checked bag at 18Kg after a payment of US $50, it is totally rediculous for an international flight"
Cons: "I didn't appreciate how especially now during the pandemic, there were quite a few people who once they got on the plane were not wearing a face mask at all, or were not wearing it properly. The flight attendants did not enforce. Pretty unsettling that they seemed to not care."
Pros: "Una mierda de servicio"
Pros: "The landing was good."
Cons: "Spirit is horrible. Poor service, poor comfort, hidden fees. None of their agents care about resolving problems. Will never be flying Spirit again."
Pros: "I’m glad the whole process went smoothly for the price I paid for the ticket, I paid quite a bit for my luggage but I expected that to happen since I am permanently moving to Florida."
Cons: "The expensive suitcase and more leg room."
Cons: "No good or Wi-Fi"
Pros: "Did not realize NONE of the seats recline."
Cons: "Fly was delate leaving bogota, and the other two transfer the fly left early , and my luggage was delate two! Didn’t get it until 2days later, bad service."
Pros: "Email communication"
Cons: "Poor customer service, disruption with pathetic compensation"
Pros: "Flight was on time. I did not try any food or entertainment thus the low rating. Does mot apply should be offered as a choice."
Pros: "Horrible first experience with Spirit. Flight was overbooked so they closed the flight and I was pushed to the next day. Also 4 days later if I had not fought with them for an hour."
Cons: "Worst service in the industry"
Pros: "The fly was onTime"
Cons: "I didn’t like Everything! The attention is poor. The airplane is horrible. I payed extra money for everything."
Pros: "Things were fine inside the plane."
Cons: "The fight was delayed considerably. No one helped me try to make My connection (e.g. advocate for me through security)"
Cons: "Extremely poor service. They charge a cheap fare and then charge you high for everything extra. No phone number to call for customer service. Will never fly spirit again"
Cons: "My trip was cancelled and didn't tell me. My money hasn't refund yet. What a terrible experience whit this site."
Cons: "Poor Customer service, bad communication, cheap company, and bad service."
Pros: "What? There wasn't much to like"
Cons: "I would like to use every expletive to describe Spirit airlines but I'm afraid they would censor this review. The staff onboard are unprofessional, rude and lack customer service. The baggage handlers are like monkeys tossing around luggage. The desk staff do not give two craps for you and all of these incompetencies mean you WILL miss flights using them. Never again!"
Pros: "Good prices"
Cons: "Nothing is free, even water is charged"
Pros: "I like the 5000 bonus miles prize idea"
Cons: "Seats are way too close"
Cons: "Had to pay extra to take one carry on, ugh. Seats are very narrow, can't put elbows on armrests without impinging on neighbors."
Cons: "The almost hour wait for a duct tape repair that took 10 seconds."
Pros: "clean good service"
Cons: "baggage confusing"
Pros: "on time good price"
Cons: "seat has no room seat does not recline"
Cons: "Gate had no services. Least comfortable seats I have ever had. Overbooked and insane boarding process."
Pros: "3 delays still waiting at gate. Will never fly spirit again!"
Cons: "I missed my connection in Fort Lauderdale. Terrible service. Had to pay out of pocket for a hotel night. Very unhappy with Spirit airline."
Cons: "Seating is terrible; nickel and dimes for everything. Will never fly Spirit again."
Pros: "Great price, great service. Thanks"
Cons: "No food choice for gluten allergic people"
Cons: "We were boarded on time , but had 1:30 HR late to departure , sitting inside the plane. Because flight was overweight, they ended up asking pasangers to leave the plane. And while getting their luggage out of the plane we lost the time window given by traffic control to take off. Thus arrived 1:30 late to Florida, lost conection . They don't pay for hotel, and book me to another flight over 24 hrs after This lost 2 days of work"
Cons: "The customer service"
Pros: "Spirit planes have NO entertainment options, seats are non-reclining/ramrod straight backed torture instruments, and they charge you Draconian fees for baggage (no matter if it weighed just 11 pounds) coming and going....add to that they route you through the circus of an airport in Ft. Lauderdale where it was lines, upon lines, delays and more delays. ..never again!"
Cons: "Hated every minute of it! Total ripoff!"
Pros: "It was cheap"
Cons: "The flight was late, I missed my connecting flight, you have to pay extra for snacks/drink and any luggage, if you need a refund you have to wait over a month to get it, and the refund they issue is ridiculously low compared to what you would find for prices online."
Pros: "On time"
Pros: "Decent legroom"
Cons: "Baggage fees. Seat fees. No tray table. No drinks!! Web site terrible. Damaged a suitcase...never again"
Pros: "Airport check in"
Cons: "Seats, leg room, all the fees reminded me of a used car dealership"
Pros: "Nothing service was terrible"
Cons: "The plane had mechanical trouble flight was delayed three hrs instead of putting some people on other airlines we missed two other flights then they tell us flight is cancelled there is nothing they can do stuck in another state no hotel no vehicle and they aren't helping us with anything ! Spirit sucks!!!!"
Pros: "All associates were fantastic"
Cons: "$50 checked bag fee. We don't have a printer so couldn't do ahead"
Pros: "This was the smoothest flight I have been on."
Pros: "All went smoothly. Left on time, efficient boarding"
Cons: "Website was difficult to manage. Payment for bag wasn't made clear at time of booking, but luckily a friend who had to pay $100 at airport told me when she learned that I was flying Spirit. It took several tries before I could pay for my baggage. Carry-on size deceptive. I didn'take one and saw that others bigger than mine were acceptable. Seats very tight."
Pros: "$45 upgrade to larger seat"
Cons: "$55 for carry on bag!!"
Pros: "I liked that I finally made it to my destination."
Cons: "My 8am flight didn't leave until after 1pm. I missed one whole day of my vacation and visit with family. My pick up at my destination was all messed up due to arriving after 4 pm as opposed to 11:30am."
Pros: "Not at all"
Cons: "I'll never fly with Spirit again"
Cons: "I booked a 4 day flight (M-Th) and when I went to return, the flight was booked for an entire week later. I would never do that because I needed to be in Philadelphia on Friday. Nothing could be done to help me and I was expected to pay money to change the flight (everything was booked and I couldn't leave on Thursday anyway). I wound up canceling the flight and flying another airline and out of another airport. I had to return my car at one airport (West Palm) and then get a ride to the other airport (Miami). I had a direct flight with Spirit and then had to get a connecting flight. It was a very stressful situation and I was not happy. Now I have to file a claim with flight insurance to get reimbursed for the extra tickets I had to purchase. All around - very stressful!!!!!!!!"
Cons: "Website was very difficult to navigate. I did not like being "nickeled and dimed" on everything. Telephone staff was useless."
Pros: "On time departing and arrival. Luggage retrieval was fast."
Cons: "Chairs should recline. Food tray could be larger. Arm rest between seats longer so 2 people can share it. BIG seats not sold should be offered at a discount like other airlines"
Pros: "JETBLUE, thats what I liked about Spirit"
Cons: "I called Customer Service to change/delay my flight after the storm and the woman I spoke to didn't speak English, kept repeating something that had nothing to do with my call, she also kept calling me "Karen", not Caroline, and when I said "its Caroline" or "are you sure you're speaking with Caroline? I do not think this is right" she would reply "ya ya ya ya ok Kahhhreeeen" and then hung up on me after saying she was transferring me to a "specialist". I called back and the second man I talked to said he wouldn't (not couldn't, he would not) push my flight back b/c it was still on time and there was only a "weather advisory". "Have I helped you with everything you need today, Caroline?" He asked SERIOUSLY DUDE? Well, well, well... two hours later guess whose flight was CANCELLED.. MINE! With no tickets available to Palm Beach until the next week (if only he had transferred me to the Thursday flight like I wanted, that a**hole!!), except on JetBlue for over $420 one way, I went with JetBlue- like I will always do from now on. Everyone is right and it's my fault for not listening- like my brother told me, Spirit is the FUNG WAH of airlines.. If you know what that is then you know what he's talking about. Never again will I purchase tickets with Spirit, never again. If Hell freezes over and one day the only option is Spirit, I'll wait or walk to my destination. Thanks!!"
Pros: "good flight attended"
Pros: "The flight was direct"
Cons: "I purchased a seat and paid for baggage. Inwas charged in my credit card and when i arrived at the airport they had no record and charged me again."
Airlines flying from South America to West Palm Beach have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South America to West Palm Beach
Masks required on board, masks provided on flights from South America to West Palm Beach
Social distancing seating
Middle seats unavailable to book on flights from South America to West Palm Beach
Testing for antibodies, testing for symptoms for flights from South America to West Palm Beach
Waiving of change fees. Search flexible flights from South America to West Palm Beach