Booked an extra extra room seat so my wife and I had no one seating between us. We boarded and the overhead bins were taken and we didn’t have room for even one bag. Crew was very abrupt.
Pros: "Very helpful, very considerate."
Cons: "Better ventilation, less announcements."
Pros: "Good entertainment"
Cons: "Leg room!"
Pros: "There was no TV and Flight Attendant told me twice that she would take care of it. Nothing and no apology."
Cons: "Flight left three hours late, had mechanical/electrical issues before and during the flight. The flight attendants were rude TVs worked sporadically because of power issues"
Cons: "Everything, 5 hours delay"
Pros: "Crew was great"
Cons: "Plane was old and could have been cleaner"
Cons: "The flight was delayed, the flight attendants were really loud and didn’t let me sleep. Terrible flight"
Pros: "The crew was good. They explained why we were late and helped with resetting the cabins TVs."
Cons: "The flight was delayed somewhat significantly which was very frustrating. Two of the four flights this trip were delayed."
Pros: "Flight was relatively uneventful"
Cons: "There were so many PA announcements - it was constant! - that it was very difficult to watch a movie. They could have consolidated."
Pros: "My flight was on time and arrived early."
Cons: "Boarding pass on phone text"
Pros: "Easy check in and appreciate the family with stroller pre-boarding."
Cons: "It does not feel like more leg space than other airlines. It was ok, just given advertising would have expected more."
Cons: "Best flight I ever had new plane too!"
Pros: "The inflight crew was absolutely incredible. They were funny and helpful especially as our situation was incredibly bad."
Cons: "After waiting almost an extra hour plus for a delay, the boarding process was complete chaos. Not to the fault of the crew at LaGuardia, but just based on the annoyance and impatience of the passengers waiting to board. Once on the plane, our row was the only one with broken TVs. Unfortunately for my husband and myself, we were flying with two toddlers with whom we had solely expected to entertain with the TV."
Pros: "The flight was great, the crew was also great. We landed a half hour early which was even better! JetBlue has always been my favorite airline."
Pros: "The flight was not completely full, so there was extra room."
Cons: "The choice of movies was poor. There were no charging stations for electronic equipment. The announcements kept on interrupting the shows. The crew did the bare minimum."
Pros: "Friendly staff, informed during wait on runwayabout when /why take off delayed, quick exit."
Pros: "Wifi always lacking but the personal is alway the BESt"
Pros: "Free tv unlimited snacks and drinks very relaxing flight"
Pros: "Leg room and tv"
Cons: "Increased cost of luggage, snacks , and perhaps a little more info about the flight delay"
Pros: "The flight crew said that we would be getting a voucher to make up for the faulty video. The pilot warned us that there would be a lot of turbulence throughout the trip due to the weather."
Cons: "They weren't able to get the movie/ etc. to work, though they did try. Also the ride was very bumpy Also the flight was over an hour late in arriving and the flight did not appear on the screens at West Palm Beach, so my husband who was waiting for me, was very worried. It never did show our arrival even after we arrived."
Pros: "Horrible communication and delay management."
Cons: "Everything but the crew."
Pros: "The most comfortable cushiony seat and lot of leg room is what I enjoyed the most on this flight"
Cons: "The flight was delayed by one hour had my pick up wait at the airport for one hour, which was not very much appreciated."
Pros: "The flight was on time. Fly-fi was available"
Cons: "Tv/ entertainment system was flickering intermittently"
Pros: "The Jetblue lounge at JFK.. and the TV was pretty nice"
Cons: "To start, the plane was delayed due to inflight crew getting in late which is fine.. but our departure time never updated and the attendants were transparent but never mentioned a new time. After onboarding we got stuck on the tarmac due to traffic. Flight took off with turbulence to start and finally after 45 mins we got bottles of water. I asked crew if they would come around with more... I was starving and also have the perk of free alcoholic beverages in flight. I was offered neither and we only received chips 1+ hour into the flight. One of our TVs broke and the crew wasn’t helpful in an alternative... Overall worst Jetblue exp I’ve had to date, and I’ve flown with them a lot due to my Mosaic status.."
Pros: "Free unlimited snacks! Lots of leg room"
Cons: "No safety video. Airport terminal was very small and stuffy. Security line was long"
Pros: "I liked that the seat reclined, access to some movies and shows, I LOVED the free WiFi. Snack were good too."
Cons: "As soon as I got onto the plane, a male flight attendant rudely told me there was no room for my carry on. I explained how my holiday would be starting pretty much as soon as I got off the flight and I wouldn’t have time to wait for a bag to come off the flight. He then replied how that wasn’t his problem. I said I would put the bag under my seat and he said if he saw it under my seat he would take it. He didn’t help me try to find room or do anything helpful at all. I took my bag and found plenty of space to store it. I was very displeased and shocked how I was treated. Also the Dunkin’ Donuts coffee was undrinkable. No where near what actual Dunkin’ coffee taste like. I also didn’t like that they tried to charge me money for the headphones."
Pros: "Great flight with early departure; not crowded"
Cons: "Longer flight than normal due to Florence"
Pros: "I like the flight attendants but one of of them in particular was really nice"
Pros: "Every service is great"
Cons: "There is nothing not to like"
Pros: "It was on time and hassle free.The crew was great."
Pros: "All went smoothly"
Pros: "Very friendly attendants. Much better selection of snacks than most other airlines. More chair & leg room than on AmericanAirlines."
Cons: "It was rather warm the whole time on the plane including the air from the nozzle on top."
Cons: "Plane delayed. Changed planes. Left my daughter who was in a wheelchair stranded. Get on new plane my screen to watch movies doesn’t work. No food. Loud people"
Pros: "Due to weather we physically couldn't get to the airport on time. I am sooo glad you could get us on the next flight, and with seats together! NIIIICE!"
Pros: "Flight was on time. Crew kept us informed. Plane nice and clean"
Pros: "Love the free wifi. Plenty of room even in a regular middle seat. Nice to have a lavatory in the front of the plane for all to use."
Cons: "All the DELAYS! Seemed a bit unprepared"
Pros: "I can’t say there was a single thing that I liked. I suppose if I had like something I would say the pizza I ate before my flight was pretty good."
Cons: "I didn’t like that yet again, my flight (to PBI) was delayed for hours and then upon boarding and making it to the runway, was told that I would be getting back off the plane because we no longer had pilots. I think its good that there is a limit for the amount of hours pilots can fly but to leave an entire plane, the last flight out in particular, to have to wait an additional 2 hours to wait for new pilots is a little ridiculous to me. On top of that, I decide that I would rather go get a hotel than wait to fly out at 1am in the morning, I come to find that I will have to leave my checked bag on the plane and go to my hotel, in Boston, in 17° weather, without a coat or my toiletries, my phone charger....everything I would have needed went to PBI without me. Needless to say, this was by far my worst experience flying Jetblue. And to top it off, this was the second time this trip (flying out of PBI to Boston earlier left me delayed for 5 hours) that I felt like what I enjoy about Jetblue was not at all what I receieved. I understand that the holidays are a challeging and busy time for airlines, but it feels like PBi flights are by far the worst and that for some reason, Jetblue flights for PBI to Boston, and Boston to PBI are nightmares. Very disappointed."
Cons: "Not enough wheel chairs, barely made flight, seating was more cramped than usual."
Pros: "Easy flight, size of plane and a really nice staff this trip"
Pros: "Smooth boarding process. Terrific crew."
Pros: "good boarding. good seats. good crew"
Cons: "My TV on the seat in front of me did not work."
One of the crew member weren’t to pleasant
The fly was delayed one hour for A/C problems, then after being on the road to take off, we went back to terminal secondary to a passenger problem. Last but not least I was first class and my sit was so uncomfortable, I landed with headaches
My seat next to the emergency exit could not be reclined. The meal was just fruit and sandwiches. I appreciated the fresh fruit but the sandwiches were mediocre.
On time, friendly attentive staff, even a personal Christmas card from crew. And our luggage arrived! Only bummer was 30 minute plus delay for luggage to be unloaded
Missed flight because flight was delayed from Grand Rapids
Was smooth and easy. Left a little late but still arrived on time.
Cons: "I recently requested an urgent response from Delta's customer service and received a reply stating reply time is 14-21 days. Due to the COVID-19 pandemic, increased work load and decreased work force my response time is approximately 14-21 days."
Cons: "Descent and landing seemed as if different pilot in service than from ascend and cruising."
Pros: "That i was able to watch movies, snacks were provided and water"
Cons: "Nothing really!"
Pros: "They had hand sanitizer wipes upon entering plane as well as one time use sanitizer pack included in their snack bag"
Pros: "Boarding went well."
Cons: "Crew could be more attentive. They avoided passengers most of the time."
Pros: "Crews are very friendly"
Pros: "Enjoy flying with Delta, crew was great."
Cons: "disappointed they didn't have a few more snacks available."
Pros: "Good crew. Nice seats."
Cons: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."
Pros: "Delta crew & flight were excellent no complaints!"
Cons: "We were stopped by the Delta crew checking tickets as we got on to the flight. They let a party of 7 with a small child cut us in line. They even allowed another traveler to board with them. We were a party of 8 w/ 2 people in wheelchairs. They would not allow us all on & said only one could accompany them both. They were also very rude and unorganized."
Pros: "Great customer service. Crew was super friendly and flight was smooth and on time."
Pros: "There were many delays and cancellations due to bad thunderstorms at LGA. Despite a few hours delayed (because the airport was closed due to the storm), the flight was still schedule to leave! I was very happy about that. They did issue waivers for those who could not make the later time. Once delta got the ok to fly.. The flight left the gate very fast and we arrived and exited the plane super fast too. The process was so efficient and quick, I did not feel the waiting period. The flight attendance were so happy and positive, they made he flight very enjoyable. Great job delta!"
Pros: "Good flight overall"
Cons: "Although I have priority status -The ground crew in Amsterdam gave me hard time with 7 extra Pounds, and I was trying to take it out of the suitcase to no avail. Eventually the agent I was checking in with got busy, I went to a new agent, and with a flick of a keyboard he approved the extra rate based on my status, without even have my to request it."
Pros: "Crew was very friendly and upbeat. Boarding was quick and easy."
Cons: "I paid for a window seat, and there was no window where I sat. Seats weren’t terribly comfortable."
Cons: "Flight cancelled because of weather"
Pros: "Great airline stewards"
Cons: "Suggestion- Overhead bin should be assigned to the seat the person is seated in."
Cons: "Plane was old flight was right on time"
Pros: "Too crowded overhead storage got filled right away. Had to place my bag under seat. Could not extend my legs."
Pros: "Even though I was disappointed by not being able to get the boarding passes from Delta for Aeromexico’s connecting flight to Bogota, I had an agent greet me after customs in Mexico to issue the boarding pass so I could use the transfer flight line. Excellent service throughout the entire trip."
Cons: "Confusion over my boarding pass at the Delta terminal in Detroit."
Pros: "My flight was great. Boarding was easy and the seats were comfortable."
Pros: "Every one was nice"
Cons: "No problems"
Pros: "Updating delay information"
Cons: "Chaos on boarding- Growing number of wheelchair boarding."
Pros: "We made it it was short 1 hour 11 min"
Cons: "I had a long lay over it was more then 12 hours"
Pros: "I enjoyed the movie, all else was good"
Cons: "Did nt get to finish the movie, arrived at destination early. Thank you Delta, great trip."
Pros: "nothing other than on time departure Ann's arrival"
Cons: "I specifically shopped carriers other than delta or united, tho my regret usa carriers have stopped offering comforts, service, quality food. Not sure how, but even though I bought virgin Australia ticket and flight, I ended up on delta. Terrible sitting, even though after I paid for tickets I was charged extra for more leg room and priority boarding, I got neither, they advertised free texts in flight, it didn't work either."
Pros: "everything except in flight internet."
Cons: "Gogoinflight hasnt woked as it said it would on any flight on any airline for a year."
Pros: "Plane clean."
Cons: "Unorganized boarding at LGA."
Pros: "Service from the crew."
Cons: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Pros: "The help desk personnel was friendly."
Cons: "Due to my first flight being late I missed my second flight. Delta booked me on a flight that was departing 5 hours later instead of the next flight. I had to go and ask to be was put on the stand by list for a sooner flight but not given any priority over the other standby's even though it was Delta's fault that my original flight was late."
Pros: "Departing on time and clean"
Cons: "There was no screens, all the other airlines have screens, but that wasn't my problem and I got coloring book and crayons for me daughter, so she can play with them, but my issue was that when they gave snack to everyone and I didn't get anything and then I told the other flight attendant that I didn't get my snack and still she didn't get it, she said she was going to get it and didn't come back :(( I was really disappointed with that, they r old and forget things, so our line 19 nobody got anything .. i like delta was I wasn't happy this time with it"
Pros: "great seats and the Biscoff cookies taste amazing and I had a great flight otherwise."
Cons: "sea salt and olive oil pretzels, which taste really bad and the plane didn't have in seat movie and game screens."
Cons: "I am 5'6 and the head rest was too low for even me, I can't imagine for individuals taller than me. It is a short flight but entertainment would be nice. Plane seemed quite old."
Pros: "Is my wife and I first time going with the baby (stroller) we thought it as going to be a nightmare but we had a easy experience"
Pros: "Clean, polite, informed"
Pros: "Got Home !"
Cons: "Waited one hour sitting on board the aircraft for it to be fueled!! That's not what you want to do when you have to get home! The aircraft should be ready! And already fueled!"
Pros: "The crew were very friendly; the power of a smile is underestimated by many, not this crew. Wonderful smiles and service to match."
Cons: "Access to LGA has become too problematic due to the construction. We will use other airports on our future trips to NY"
Cons: "I accidentally had my name entered wrong on my ticket and no one was able to help me change it. Thus I missed my flight and couldn't Even get a partial refund. Ridiculous. I now had to pay 2300$ for the same flight the next day."
Pros: "the flight transported me from PBI to NYC"
Cons: "Plane size small -- 2x2, vast majority of carryons were gate checked Worst of all, the gate at JFK was not in the Delta terminal. It was at Terminal 4 - the international terminal. All the way at the end. It took 20 minutes to walk to the exit of the terminal"
Pros: "Crew was very accommodating and friendly."
Pros: "Plane was virtually empty and it was a pleasure to have a whole row to myself! Plane left on time and arrived early. Did not have to check my carry-on bag either!"
Every single BA flight I've been on this year has been delayed, sometimes 30mins sometimes 1 hour, there's also been huge delays on the luggage collection at arrivals. It's amazing how they keep blaming everything either on a system fault or on covid.
The check in at Los Angeles airport was slow and busy. Am not sure whether the delays are caused due to the Airport authorities at LA or British Airways. We travelled in Premium Economy. The plane is relatively new and comfortable. There is a good selection of movies. The food is average. Breakfast was cold and dry. They crew did not serve any snacks. When I asked for some, they said that they did not have any and had run out of snacks.
Pros: "Brand new A321 Neo"
Cons: "Couldn't find a way to recline seat"
Cons: "No assistance to mothers with strollers. While boarding, picked a few people randomly to inspect our bags right before getting on a plane. Held us in a separate room including me who is single mother traveled with 2 year old for 3 flights in the row. My son didnt get his meal. Also had to ask for any juice. Horrible menu. Late food serving, but quick to clean up in a rash. Loud people on phones and nobody stopped them. Horrible experience."
Cons: "better assistance for people on wheelchairs in the airport."
Pros: "Nice staff"
Cons: "Seats are too small, I don't have space for my upper legs."
Pros: "Good food (chicken)"
Cons: "Seating too tight"
Cons: "Could have been on time and better prediction of delay length"
Pros: "Great pilots and communication. Good boarding and gate crew."
Cons: "No entertainment, limited drink service. Flight was rerouted and very poor reimbursement provided."
Pros: "Check In went fast, getting through security was also fast. The price was excellent."
Cons: "Small seat, did not recline fully but it was an economy ticket."
Cons: "They could have offer tea or coffee for the breakfast"
Pros: "Very comfy business class. Had a very good sleep."
Cons: "When queuing for boarding, some other classes queued on the the same line which made the queue very long. However there was no staff checking."
Pros: "Food was good and service excellent"
Cons: "The plane was very unconfortable"
Pros: "Quick, smooth flight and a polite captain"
Cons: "Late leaving and arriving and baggage took forever to be delivered to belt."
Pros: "Staff on plane were great and service was awesome."
Pros: "Priority boarding and bulkhead seating for family travelling with infant."
Cons: "My 'infant on lap' (23 months old) was too big for the airline-provided seat (weight limit 12.5kg, and he weighed 13kg)."
Pros: "Flight was delayed however the crew got us back as fast as they could and we where very happy with the service"
Pros: "Plenty food. Very well looked after by the crew. Lots of good movies."
Cons: "Some of the screens had a scratches on them."
Cons: "Seats were too small..tight fit."
Pros: "Great movies that were free!"
Cons: "The structure under the seats were set up super odd, so that my leg space was cut in half by a bar making it difficult to store my bag."
Cons: "This is by far the worst business class experience ever. Really bad. Never seen business seat so tight. 2x4x2 configuration in business is just not acceptable."
Cons: "For the second London trip in a row, my return flight to BWI was cancelled. Not weather, not equipment, just cancelled."
Pros: "Premium Economy seats were spacious. And from the looks of it so were economy. They provided nice over the ear headsets which made watching movies nice."
Cons: "The food was not that great."
Pros: "Good cabin crew and boarded direct from terminal via airbridge. Also good food in Club Europe for such a short flight."
Cons: "Slight 15 minute delay and miserly legroom in Club Europe - densification gone too far."
Pros: "convenient flight times, friendly and helpful staff."
Cons: "Euro Travelers have to pay extra for refreshments during flights."
Pros: "Fast boarding and very efficient and welcoming crew members."
Cons: "Nothing to note about the flight. One downside was parking at arrival on Heathrow outside the terminal and having to get a bus."
Pros: "The crew were very nice and helpful"
Cons: "The inflight entertainment system was at least 15 years old and it did not work in my seat despite numerous attempts to reset. As someone who cannot sleep on flights I was very uncomfortable and annoyed that I had to sit through 12 hours of flying with nothing to watch or listen to."
Pros: "The plane was new and the seats were gorgeous!"
Cons: "No snacks were provided."
Pros: "They try there best"
Cons: "The union bull......"
Pros: "The seat was nice and movies onboard were entertaining."
Cons: "No personal AC vents; one small "meal" in the first hour followed by one small snack of popcorn a few hours later on 11-hour flight made it seem longer."
Cons: "I did not receive updates about gate changes or delays to my flight. I was lucky to have made it!"
Pros: "Seats were leather, plane was clean"
Cons: "Delayed over half and hour"
Cons: "Flight was 1 hour 45 minutes delayed because the crew's bus broke down on the way to the airport. And when I was perilously close to missing my connection at Heathrow, in which I had to change terminals, I was given no assistance whatsoever. It was made very clear you were on your own. Thanks British Airways! But the cabin crew were very nice though."
Pros: "The crew was caring and we were kept comfortable with blankets, pillows and headphones. The food was good, too, especially the cheesecake!"
Cons: "There was nothing I did not like."
Pros: "Entertainment was excellent. Free food and drinks, including alcohol was great. Flight crew went out of their way for all customers."
Cons: "Ran out of Chicken before they go to me.. felt the knees of the guy behind me the entire 7.5 hour flight, very annoying."
Pros: "Boarding was straight forward with the automated scanning of boarding pass."
Cons: "I was totally taken aback that I had to pay for tea and coffee. After having to pay for baggage and to reserve my seat for the flight. At least beverages could have been offered at no additional cost. Very disappointed with BA."
Cons: "Flight diverted baf customer service over the phone"
Pros: "The crew was outstanding and really tried to make the fight bearsble"
Cons: "Not too much. The food wasn't bad either!! I really like flying Birtish Air"
Cons: "No food, even water, without charge"
Pros: "Lots of luggage space, even in the back. Infotainment system takes away the pain of flying steerage class."
Cons: "Was in the final row of a 777-400 series. Super small 4 across seats and limited recline."
Pros: "ALL crew members were attentive, courteous, pleasant, and welcoming. Food & entertainment was better than other US based airlines. I'd definitely consider flying with BA again via Transatlantic route."
Cons: "short connection. 1/2 of luggages didn't make it. Same instance as on outbound flight"
Pros: "All went well. Everything was comfortable"
Cons: "Flight delayed over an hour outward, nearly an hour flight back."
Cons: "British Airways had many, many problems getting people through to their connections at Heathrow. Our flight arrived from Rome two hours late causing us to miss our flight to San Jose. We then stood in line for 5 HOURS in Heathrow only to watch every potential flight to a connection in the US take off from the tarmac. They were understaffed and did not seem to care about the line that went winding down the hallway of the airport. BA put us up in a hotel all the way out in Gatwick (an airport an hour away and back) because they already filled every room at Heathrow airport. We had to fly into SFO through an entirely different airline the next day instead of BA to San Jose and then take an UBER home from there. Worst travel experience I have ever had."
Pros: "The care taken when I needed to be rebooked."
Cons: "Flights over 10 hours should be on a more comfortable plane with electrical or USB ports. I had an 8 hr flight from jfk to Rome (Finnair/American) was on a very comfortable plane with better entertainment and charging capabilities. however, the 11 hr flight from London to SAN was more cramped, no charging, fewer entertainment selections and all around uncomfortable. I expect more from BA on such long flights."
Didn’t actually fly…had to switch to Miami.
It would be great if the line for immigration were to move smoother. Spent over 30 minutes in line and almost missed my flight.
Pros: "Good friendly and efficient crew"
Cons: "Boarding process was poorly executed so 3 and 8 were called simultaneously"
Pros: "The staff were incredibly nice and accomodating, plane was newer, clean, comfortable"
Cons: "Nothing, all was great"
Pros: "Fast boarding"
Cons: "There was no service at all outside of first class. There was garbage around my seat. Small seats even in extra space seat"
Cons: "Is not the airline fault. Is thanksgiving weekend. The boarding was extremely slow because So many wheelchairs, . The weather and Chicago airport doesn’t help neither. The capitan take a time to go out and explain what we had to expect. That was a plus. Still for us is our #1 choice"
Cons: "Many of the crew members seem as if they hated their jobs. I hesitate asking them anything."
Cons: "2 hours delay, confused boarding process, very poor inflight service (got ignored twice)"
Cons: "If flight wasn't delayed"
Pros: "The plane was half empty."
Cons: "1. Flight has 2 gate changes. Last one to L concourse, an after thought . 2. Gate agent sat me next to someone and I’m front of screaming kids. There were multiple empty rows."
Pros: "Arrived 11 minutes early, courteous staff, biscoff cookies. Great price."
Cons: "They pushed the stupid credit card again with its annual fee and miles BS."
Pros: "I had enough legroom. Airplane arrived a bit early to destination."
Cons: "I did not find out until I looked at the boarding pass that our flight time was changed. We had to miss a family function to go to the airport sooner than expected."
Pros: "Newer plane, wifi worked well, coffee good, not sure if it was on time, but it didn't matter to me. Friendly crew. Smooth flight."
Pros: "All was great - we even arrived early."
Cons: "Not even a cracker"
Pros: "The cost."
Cons: "I could not even get the flight rebooked I never got on the plane Los Angeles and they acted like I was there and all was well. I never checked in.. emergency led to a reschedule but contact was never accommodated."
Pros: "Arrived a little early and without incident."
Cons: "Flight attendant had a problem with my wife asking for Coke Zero. There was one can left and she was reluctant to serve it to her."
Pros: "Everything except TSA, my daughter 14, had a precheck. TSA sent her through, and made me go in separate much slower lne. She was upset and scared, which upset me."
Pros: "Liked the crew. The flight was on time and went as expected. We are safe and happy so can’t get much better right?"
Cons: "Didn’t like the credit card advertising announcement over the intercom and then again by the crew. The lack of food and snack options was pretty sad but that’s par for the course nowadays. One of my pet peeves: People boarded with out verification of their boarding pass location. By the time we boarded, 90% of the plane was loaded and we were in the middle. Luckily that had no impact but annoying bc people are trying to get their overhead bins before they run out, which they did."
Cons: "Lost our bags on our 6 hour layover in Bogota and when we arrived in Lima (our last stop cusco) they were not nice about it at all. So rude. We almost missed our flight to cusco because of it as well even though we had almost a 3 hour layover. Took more than 24 hours to get the bags"
Pros: "The Bogota based crew provided the best service I have ever experienced. Extremely pleasant and customer focused. We were flying with twins and they assisted us through out the flight. Once we landed in MIA they helped us maneuver through the maze to reach the customs & immigration area quickly. All in all a great experience."
Cons: "Left 2 hours late from Bogota"
Pros: "Easy to check in before trip, curb side check in is amazing, staff was super helpful. Flight attendants were so nice. Overall great flying experience"
Pros: "Free movies, and crew were helpful once we were in the air"
Cons: "Gate agent did not start forcing check in, which caused delay in boarding. Ground crew did not stock aircraft until 20 minutes after scheduled departure time. and DFW did the usual 20 minute taxi and then 15 minute hold prior to take off."
Pros: "Everything was perfect"
Cons: "Everything was good to be honest"
Pros: "Everything went very well."
Cons: "No room between seats."
Pros: "The flight was on time"
Cons: "The food was so so nothing special"
Pros: "Everybody answers me any questions that I have. And treat me very Gental. I thought that I lost a Lounge but in my next fly from Bogota to Pereira apair in Pereira airport."
Pros: "All was good!!"
Cons: "A bit warm which is unusual."
Pros: "There was nothing that I liked."
Cons: "One half hour before boarding we learned there was a delay. Obviously, American Airlines knew way before this time of the delay. At 6:00 p.m we were told they were bringing another plane from the hanger. The plane showed up around 9:00 p.m ... must be a long trip from the hanger. Then we were told they are waiting on a rear flight crew from another flight. After getting the rear flight crew, we were told that the front flight crew "timed out" and they had to look for other pilots. Needles to say after arriving at West Palm Beach at 1:00 in the morning...about four hours late the passengers were all devastated. American could have orchestrated this so much better"
Pros: "Crew was very helpful"
Cons: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"
Pros: "roomy flight, great movie selection, food was great"
Pros: "Their customer service sucks."
Cons: "Their customer service sucks."
Pros: "Arriving early"
Cons: "Having to pay for the wine."
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Pros: "Nothing. The entire experience with AA was horrible. Flights delayed, poor protocols to accommodate passengers in other flights.AA does not take responsibility of reimburse or compensate the passenger for cancellation of flights for technical problems of their aircraft even thought the flight is operate by AA. Zero help and communication with airlines (AA and LATAM) involved with the delays, lost connections or frights cancellations. I should be reimburse or compensate for all the inconvenience generated."
Pros: "My two Grandchildren and Daughter and Son in Law were bumped from first class due to change in equipment. There was no refund or other compensation offered at the gate. Agent said to contact AA customer service."
Pros: "Check in and boarding was quick"
Cons: "Paying extra for seats"
Cons: "Crowded seating, smaller seats."
Pros: "Modern plane"
Cons: "Required to board bus for a half minute a ride to get on plane in front of "gate". Business class only 8 smallish seats. Economy have was as cramped as ever. Long restroom lines."
Cons: "I called around 5 times since june or july to change my flight because I was injured at work and couldn't travel. I called customers service and they told me that I cannot change my flight they dont give another solution they just told me that I have to buy another flight ticket. I will not recommended amy of my family or friends to travel in vayama."
Pros: "I was so comfortable I slept - I never sleep while traveling"
Cons: "It was fine"
Pros: "Good options of entertainment."
Cons: "Bad service of few members of the crew. Always seem to disturb them. In the long flight, they never pass to offer water (flight Bogota-Barcelona)"
Pros: "Fast boarding"
Cons: "My entertaiment system was broke, I let the crew know about it but they never pay attention on this issue, seat 13F"
Pros: "Accuration and responsability"
Cons: "Long conection"
Cons: "Could not get voarding pass although an AA plane the ticket as tgey called it was co partner with LATAM, so American would not talk to me and LATAM could not help either. Eventhough I was talking directly in the LATAM lounge with a representative. Ridiculous could not obtain a seat assignment until I arrived in Bogota, there I found out that the flight was overbooked and ended up having the last of a center seat."
Chaotic boarding. Gate agents didn’t use PA system so lots of confusion. Packed flight of course with more carry ons than space. Passenger next to me kept invading my space.
Cons: "Air Canada is by far the worst airline ever! Lost our connection flight and arrived super late after being relocated in another flight."
Cons: "Delayed. 3 hours on tarmac, no AC, then disembarked. Had to rebook another flight. Arrived to Vienna 9 hours late. The whole family lost one day of holidays. Will ask for compensation"
Cons: "Air Canada not even offering a snack on a 3 hour flight now. Ridiculous."
Pros: "Meals, comfort, polite staff"
Pros: "I’m not sure whether Air Canada has turned over a new leaf or Boeing built a better airplane. Maybe a bit of both. The ambiance is marvellous in the 787. The Flight attendants were attentive and thoughtful (remembering what I was drinking). We left snd landed on time. And the entertainment system is one of the best I’ve experienced."
Cons: "I couldn’t properly adjust my seat. That shouldn’t happen on such a new aircraft. Other than that, and the fact I couldn’t sleep, everything was good."
Pros: "The flight was short . Food was pretty good"
Cons: "That we were waiting to take off and the explanation of the technical delay was not too clear and forthcoming"
Cons: "Flight was two hours delayed and we missed our connection in Toronto and had to wait another three hours. AC did put us on the next available flight."
Pros: "The flight to Santiago was good.. everything flowed well and there were no mess ups from air canada."
Cons: "on the way home from Santiago to Toronto, Air Canada made an error and did not check my bags al the way through to my final destination and made me go back through security and customs and re check my bags.. making it so I missed my connecting flight home and lost my job! I had to work that day and the mishap completely threw mms schedule off and costed me my job."
Cons: "Very sub par service and you have to pay extra to reserve a seat."
Pros: "The crew helped assist me with my mom... she was in a wheelchair and I had our carry on bags. The flight attendants were very nice"
Cons: "The entertainment was very old..... old movies, old shows, I just slept and listened to my own music."
Pros: "Friendly crew."
Cons: "Terrible food and entertainment on the flight to and from Santiago. Felt squizzed like a sardine in the can in the middle row. I will never choose Boening 777 for overnight flights. Transfer in Toronto was confusing. Delayed arrival caused problems in retrieving luggage and made a stressful experience getting to Chicago flight on time - not mentioning sluggish US border check in Toronto. For my next trip, I would rather pick another airline and transfer airport."
Cons: "delayed by 5 hours"
Cons: "Food not included with insane flight costs"
Pros: "Impressed with how on top of things AC is. They even paged me when I did not have my bag ticket. Efficient! People were great. Definitely will fly with AC again and again. Thank you"
Pros: "The crew was so attentive and respecful! Kept pouring wine as we wanted (without saying a qorf or requesting it) this is how business class should be. I love air canada business class. Super hyper recommended. Food was ok, in spite it eas a short flight. Crew was very very nice. ❤️"
Cons: "The prop aircraft that Air Canada uses for the YYC-YEG route are old and cramped. They do nothing for the Air Canada brand."
Pros: "Decent movies."
Cons: "4+ hour flight with, no snacks, lukewarm drinks, out of food items, charged for headphones, crappy sound, unfriendly staff. Flight was NOT cheap. Drop the rates and offer no service; that would be far preferable to what is going on now."
Pros: "Had loads if room and was early to arrive"
Cons: "Uncomfortable sears. WiFi didnt work"
Pros: "Entertainment options were excellent, and the screen worked really well."
Cons: "The crew was somewhat sloppy in their service of meals and drinks."
Cons: "my bags did not make it to my connecting flight. very inconvenient!!"
Cons: "Long line and few staff at immigration. Need twice number of clerks"
Pros: "Flight attendants were attentive and professional. Comfortable flight, given it was 10+ hours long."
Cons: "I have never flown an airline that served dinners without offering a vegetarian (typically pasta) option as a standard meal. Had no idea that I would need to request this, so I did not have dinner on the flight, as the meals were either chicken or beef. At this point in the 21st century, a meatless diet is a widespread life choice, for either ethical or health reasons. I would really like to see a pasta option as a default. Thanks for taking feedback."
Pros: "Oft times Air Canada crews can be a bit less than friendly/hospitable but this crew were smiling, friendly and I thought very above average for an Air Canada crew"
Pros: "Very nice crew. Meals came out at great times. Food was good but not great."
Cons: "Boarding process was a bit slow and started late, making our flight delayed, which made us miss our connecting flight."
Pros: "Ample leg room and the headphone jacks worked for the online entertainment."
Cons: "Grateful that the online entertainment works on the taxi as West Palm delayed our departure by over 30 minutes."
Cons: "They had known about a mechanical issue all day and did not notify anyone until 1 hour before departure. They ultimately had to get another plane but only after >4hr delay. Seems to me like delay could have been avoided or at least predicted so we could have made appropriate arranements. Big domino effect of inconvenience on the last day of the year makes for very bad experience."
Pros: "The food was not really good."
Cons: "Boarding by zones is an excellent idea; but it does not work very well. Peole still making lines and standing in front of the gate when their zones have not been called out. Making boarding very difficult and confusing."
Pros: "We arrived safely and on time."
Cons: "I did not get airline miles credit on my United account as requested. I would like to be contacted about this."
Pros: "The crew tried hard to give me more salad and bread since they didn't have a vegan option and meat was mix with the hot meal."
Cons: "In order to have a vegan or any special meal they ask you to call 48hs before. I've done online but the site I used for booking didn't pass the options requested. Then at checking counter they can't add it not even the return flight. This option should be able to be added anytime! Then why they can't put the meat aside for the hot plate so at least we could eat the rest. Also when preparing vegan or vegetarian meals you can just give cookies and cakes or white pasta! Any meal should be balanced, as for vegen meals it also have to have some vegetal complete protein combination."
Pros: "It was about as good as you can hope for in cattle class. Middle seat in the bulkhead row is not worth paying extra for."
Cons: "Power outlet at my seat did not work."
Pros: "Excellent service throughout the flight"
Pros: "Smooth flying, great pilots, pleasant stewards."
Cons: "The food Santiago - Toronto good. Food Toronto - Santiago poor!"
Cons: "Small child violently kicked me seat the entire flight. I asked the parent (politely) to ask his son to stop but he didnt think he should have to. (They also thought it was fine for their toddler daugther to crawl into another sleeping passengers lap during flight. The crew was no help. I get that kids are kids but this was excessive. A crying baby would have been a welcone change. I think the crew should have stepped in."
Pros: "Good food, great entertainment. The extra for economy plus was well worth it."
Cons: "Flight was delayed but most of the delay was recovered during the flight."
Pros: "It was not a full flight, and I was able to get up and move to an empty row and stretch out. The crew on this trip were AWESOME!!!!! All very nice and helpful."
Pros: "on time, boarded quickly"
Cons: "previous flight was late so we had to be rebooked. The line was insane with 3 agents. The 3rd said go to the other 2 lines. The second went on break leaving one agent. A manager came down and gave the sorry here is our corporate email speech to two girls in line but left without acknowledging all the rest of us waiting. It was a mess. When I got my ticket she was like here you go without explaining anything or a sorry. When I asked for a few details like am I in a hotel overnight or when do I leave she gave me an eye roll. When I got to the plane after traveling all day and waiting extra hours there was an empty row right in front of me. I tried to lay down but the attendant made me move because I hadn't booked comfort plus even though the flight I booked I would have been in Denver hours ago. Things happen but it's all how you deal with it and air canada does not deal well."
Pros: "Fast onboarding and the tinted windows for sleeping"
Cons: "Flight attendants weren't as friendly or willing to accomodate"
Pros: "My scren was´t working ok, and the screen of my sister seat was in ¨wait please..¨ half of the trip. The boarding wasn´t on time but the crew memebers where really nice. Overall okey"
Pros: "Got us home safely. Confortable seats."
Cons: "Left one piece of luggage behind. Had to wait for it to be sent on next flight."
Pros: "I enjoyed the entertainment option."
Cons: "Wish there were more choices for new movies."
Pros: "Price and schedule."
Cons: "Price and schedule."
Cons: "Flight late, missed connection, lost luggage."
Pros: "Long, but uneventful flight."
Cons: "Temperature in tha cabin was very low. Several passengers complained and the crew ignored the requests. The bread of the sandwich was so dry it was almost unedible. The front left bathroom in economy was in bad need of maitenance. It was clean but completely out of step with the age of the aircraft. Was worn and looked dirty"
Pros: "Smooth flight on time and free of hassles. Crew very polite and kind."
Cons: "100 minutes into the flight hadn't been served any beverage. Coffee wasn't hot."
Pros: "It was horrible. Air Canada is a mess. They are beyond horrible. They don't care if they loose your luggage and they don't even give you a snack or anything to eat on an International Flight! So it is always delayed and for a good 4 hours you starve! It was the worst experience!"
Cons: "When we checked in we were told everything was on time. When we should have been boarding, we were told there was no pilot. That took just over an hour to rectify. When we finally landed at Lauderdale, we were told there was no gate - surely they would have known this when we took off from Ottawa!? We sat waiting for at least 45 minutes before having access to the gate. Beyond frustrating when we were already late and inconvienced!"