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Thu 3/9
Thu 3/16

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Top 3 airlines serving South America to Wilmington New Hanover County

Scores according to KAYAK customer reviews
7.9
DeltaOverall score based on 29326 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
Airline reviews

Very old plane. Really old...

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Very old plane. Really old...

Cons: "Nothing"
Cons: "Wifi would not work"
Cons: "Air flow from air above seats was blowing out hot air. My seat kept reclining so I got yelled at and I didn’t do it on purpose. Long wait on ground before takeoff."
Cons: "Very good"
Pros: "The seats are not fabulous the crew was"
Cons: "They did a good job keeping us informed When we got really delayed"
Pros: "Ok"
Cons: "So uncomfortable with tiny seats"
Cons: "Drink service"
Pros: "The crew was amazing and the flight was fast and smooth. Seating was great"
Cons: "Nothing needs to be corrected"
Pros: "of everything."
Cons: "travel time ...ahahah ...."
Pros: "The crew was very attentive. The food, excellent for coach class; we even had a welcome cocktail. We even managed to take off early."
Cons: "When you travel in the coach class, you know you won't get a much comfort but the seat was acceptable and I had more legroom than expected."
Cons: "The Anchorage airport was FREEZING cold and it was August, maybe a little less AC IS IN ORDER"
Pros: "Clean first class seat."
Cons: "My connecting flight, and the the flight not being delayed the night before."
Pros: "Crew was amazing. Pilots were attentive to kids and answered questions. Everyone was very welcoming and helpful."
Cons: "They didn't have some of their food options (and they apologized for that up front), but then ran out of the others by the time they got half way through the plane. That was tough for a five hour flight that went through dinner time."
Pros: "Delta crew and offerings are great."
Cons: "Best option across the pond"
Pros: "Amazing Crew and had a real airplane to ilm for a change!"
Cons: "More comfortable than I expected for a 6 hour flight. 757 was quite spacious."
Cons: "No wifi"
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "the flight was delayed and so I missed my train home"
Cons: "WiFi didn't work"
Pros: "The crew was good, when we actually were in the air."
Cons: "A working plane would be nice. It was only an hour delay; any inconvenience there may have been, when it comes to flying, is amplified. I am 6’ 8” and the plane is just uncomfortable."
Cons: "The gate was changed but it was not updated to the app. Many of us were waiting in the wrong gate until 10 mins before departure."
Pros: "Great crew."
Cons: "Seats could be better. But the delays in deicing the plane could have been handled better."
Pros: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Cons: "The small bathrooms"
Pros: "It was on time"
Cons: "Plane too cold."
Pros: "Delta - best airline"
Cons: "Airbus - entertainment systems never work."
Pros: "Very attractive staff in flight"
Cons: "Having to unpack and repack when carry on bags are checked in waiting hall"
Pros: "They were very helpful. I hurt my leg and am on crutches and they were extremely helpful to get me to my next gate in Minneapolis and to get me to baggage claim in Philadelphia."
Pros: "The longer leg space"
Cons: "Again, I can not understand why the airlines have to narrow the seats so much..."
Pros: "On time."
Pros: "Entertainment was good and staff was pleasant"
Cons: "Delta assigns seats at boarding, miss when you could pick which seats you sit in. I bought my sisters ticket, hoping we would then be able to sit together but we both ended up in the middle in different rows."
Pros: "Everything was great."
Cons: "My initial flight was changed from 9 am to 5:55 am.... this is. It what I wanted or I would have purchased it. On this flight we had a 3.5 hour delay for mechanical!!!"
Pros: "Everything was delightful on Delta’s side. Very comfortable. Great service."
Cons: "Why do parents with infants choose to sit in First Class. Crying babies are not appreciated when I’ve paid a lot of money for a First Class experience. The parents in the sears behind me had a child who cried & cried. It was a real spoiler for me. I enjoyed eveeeythinf about the First Class experience except that."
Cons: "Rude staff"
Cons: "Again a HUGE delay in my flight that would have caused me to miss my connection. This is the 3rd straight Delta trip in 3 months where this has happened and you can't speak with a person on the phone without waiting 2 hours. POOR customer service."
Pros: "On time, courteous"
Pros: "The baby"
Pros: "Courteous crew"
Cons: "Not enough room. Older plane model. No screens for entertainment."
Pros: "Enjoyed food and movies.Woul"
Cons: "Would like more comedy or romance movies. Becky"
Pros: "Food was not offered on a short flight, the one star does not mean bad. There was no other option same for entertainment"
Pros: "Transfer from SAT flight. Bathrooms clean. Short walk to new gate. Food or snacks available. Plug in for phone available. Boarding staff friendly. Plenty of overhead. On time. Service inflight friendly and prompt. Baggage prompt and pickup by family with no problem. Staff helpful and friendly. Crew efficient despite full plane. On time."
Cons: "Seats with no power. Boring and predictable snacks."
Cons: "We were delayed. Then they boarded us and we left the gate to then sit out in the 108F sun. They knew before we pushed back the wheels up time was extended again."
Pros: "Take off and landing was incredibly done. Almost unnoticeable that didn't make me nervous at all."
Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Pros: "GRU to ATL to LEX - all was fine. The plane from GRU to ATL was one of the nicer jets I have ridden in. The ratings above reflect my overall trip of going to Sao Paulo and returning to Lexington, even though the first part had to be re-booked on United."
Cons: "LEX to ATL to GRU did NOT happen because the LEX flights were delayed to the point of missing the ATL connection. While Delta re-booked me on United, my flight arrived 3 hours later than scheduled (so transportation plans had to change), my bag did not successfully move from the Delta flight to the United flight (and was thus delayed in getting to GRU) AND once the bag was received, 4 shirts had been stolen. While a delay/theft claim has been filed with United, this could all have been avoided if the Delta flights had been on time."
Pros: "Clean comfortable plane, timely service by crew. Good,comfortable, economy seating in the A330 plane."
Cons: "Too little leg room; hit entrees poor tasting"

I really wish American offered some type of free messaging.

Pros: "Pilots and crew are still great- all negative comments have to do with corporate policy."
Cons: "Not able to social distance at all. We had to board a bus to get to the plane and we sat there for 20 minutes breathing in exhaust while we were packed in like sardines rather than the bus going back and fourth with smaller groups. The plane was tiny, so again- no way to distance at all. Seats at the front were left unoccupied rather than allowing others to move to them for social distancing."
Pros: "Nothing to write home about."
Cons: "Squished seats, mediocre food. Competitor deliver more for the same price or less."
Pros: "The young man was so funny - crew!!!"
Pros: "Left on time or a tad bit early, arrived early."
Cons: "When I checked in, it indicated a smaller plane. I thought I was going to be in a window seat, instead middle. I also wasn't able to carry on my bag, had to check, and then wait at baggage terminal."
Pros: "That the flight attendant was really helpful"
Cons: "If the flight would have been on time"
Cons: "This is the second American Airlines flight we have had in less than two months where there was an issue with the plane and multiple delays lasting hours. I understand delays happen, but we've had two late evening flights turn into red-eyes while traveling with one of our children. Will not be flying American Airlines again."
Pros: "The crew was very friendly and helpful."
Cons: "The leg room was abysmal, Southwest has more leg room and they brand themselves as a cheaper carrier than a American. Also the wifi was either very slow or did not work."
Pros: "Boarding priority for infants"
Cons: "Food was pretty bad quality wise and some of the crew members were really short tempered drill Sargents who were in a very bad mood"
Cons: "Our second international flight was at lunch hour and all they offer was a biscuit (2 units per person)"
Pros: "Expensive, tight seats, They now charge extra if you want to sit by the window. Mediocre."
Cons: "They lost my luggage. Avoid this airline like the plague. Never again."
Pros: "On time"
Cons: "Reduce time spent on tarmac."
Pros: "Nothing. Door closed in my face departure board never showed it was boarding and I ran from my other delayed flight to try and catch the Wilmington flight"
Cons: "American needs to step up their device and the airlines should be punished for their lack of service If an airline vises a non weather delay there should be immediate compensation for passengers. No different than what retailers do to their suppliers when supplier is late delivering merchandis"
Cons: "Delayed significantly. When we landed there was no gate for us to taxi to. All around a bad experience."
Cons: "Crew should be trained again in basic stuffs."
Pros: "Yes, very satisfied"
Cons: "Provide more variety of snacks"
Pros: "Used system wide upgrade to first class. Seat is spacious and comfortable. Mattress pad is a good addition."
Cons: "Crew member serving 1st class was bad, average business was class crew is much nicer and more helpful"
Pros: "Great food"
Cons: "Need a polite crew"
Pros: "They weee calm dealing with angry passengers."
Cons: "Leave on time. Nearly 3 hours late. Horrible."
Cons: "The gate agents called all boarding groups with the boarding queue extending the entire length of the jet bridge and into the terminal beyond the gate area, making us stand in line ten to fifteen minutes longer for no reason."
Pros: "Seat was comfortable"
Cons: "Nervous neighbors"
Cons: "Crew do not know what kind of menu they have. We had white fish moqueca, rice was uncooked. Moqueca was flavored Boarding was very confused, we bought premium economy, on advertising we could check-in on business class, no specific line for business or economic, only separated line for first clas"
Cons: "Being delayed"
Pros: "AA is always on time! Love the premium economy!"
Cons: "Today’s flight was extremely cold. Almost everyone in the plan was under the covers at some point."
Cons: "Three hours delay. I paid for a upgrade to first class. But because of the flight change i didn't get to keep my upgrade and I had to beg for a refund. I have had two trips in the past 5 days and all flights have been anywhere from 1 to 3 hours late. Worst experience with AA I have had in a long time."
Pros: "Entertainment, crew"
Cons: "Several flights were delayed and canceled on last minute."
Pros: "Nothing."
Cons: "Was informed when we checked in that the flight we had purchased did not exists. We were informed thatcher would have to wait 24hours (after an already 7 hour layover) to catch another flight to Los Angeles. After debating with customer servinge several times and being forced to wait in line after being told things were fixed several time we had to threaten to record conversations and had someone call American Airlines headquarters and finally was able to get in the flight the same night. We at work be point were laughed at by an American Airlines customer service professional. I had purchased upgraded seats since I’m over 6 feet tall and they were not able to accommodate on the new flight, the flight was horrible and I had ton stand up every hour to make I the whole 12 hours."
Pros: "The only decent point was the food. Not great but at least edible."
Cons: "Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!"
Pros: "Clean comfortable and on time"
Cons: "Seats and food"
Cons: "1hr delay"
Pros: "Dinner was decent"
Cons: "Breakfast seemed poor."
Pros: "Nice meals, attentive staff"
Pros: "It was a larger plane than the first leg of my journey so I did not have to gate-check my carry on luggage."
Cons: "It was a bit of a bumpy flight during take off and landing. Flight was cold, but not freezing - tolerable."
Cons: "24hrs delay and very poor communication from crew are not acceptable."
Pros: "During the time we were wkaiting for final decision on the flight delay I did not like any activity from crew and AA's emplyees."
Cons: "I understand some delays can occur due to tecnical problems and most of the times they are out of control but negative issues related to communications they are controllable and they must be reviewed and implemente properly."
Pros: "Lots of movie options."
Cons: "I didn't like anything else about the flight. My seat was broken and the seats are incredibly cramped! Absolutely no leg room whatsoever. I am 6 feet tall which is an average male height so I can't imagine how anyone taller fits in those seats."
Pros: "Customer service good. Offered food/service quickly."
Cons: "Film selection was subpar, and had no subtitles available. Flight safety information video so unbelievably boring. Flight crew repeated all instructions at least 3 times including video interruptions. What is the point of having in flight entertainment if crew will interrupt said entertainment at least once every 10 min to remind you you are still in turbulent air? Do they honestly think the passengers forgot? We are in the plane too! I understand they have to be careful due to liability but this airline is ridiculous. Believe it or not customers do not like being treated like children. Would not recommend to others or fly this airline again. Also, the lunch was awful even by airline standards. Btw the airline was avianca not AA. kayak must have messed up or they are owned by AA. AA is great and I recommend them wholeheartedly but Avianca is awful. Stay away if you can afford to do so."
Pros: "Flight left on time. Staff was excellent like always."
Cons: "No outlets on the plane. My flight was suppose to have WiFi but it didn't work."
Cons: "Bathrooms in the airport deplorable. Gates not so clean as well."
Pros: "Planes were on time and staff was friendly"
Cons: "Nothing disliked"
Pros: "Slept very well in business. Great crew!"
Cons: "I did not fly I lost my flight they had a problem with the airplane on my flight from brasilia to sao paulo so I arrived late lost the connection to my other flight from Sao Paulo to LAX. Also they lost my luggage. LATAM and American Air Lines doesnt know where my luggage is. I arrived at my LAX 12 hours after. They still dont know where my luggage is"
Cons: "The flight was delayed, the ground staff made no effort to update its passengers as the mood to grow angry, however instead two of the counter people continued to laugh joke and talk between themselves as everyone grew more and more restless by 6:30pm"
Cons: "I had my reservation cancelled despiste numerous phone calls. The flight was operated by AA, and they told me I wasn't on the flight, but after many phone calls LATAN assured me I was booked on the flight. When I got to the airport, I was not allowed to board my direct flight from GRU to LAX, instead I was sent to Miami then Charlestown , I took me an extra 12 hours to get home. I lost a day of work. Who's going to reimburse me for that ???"
Cons: "The crew definitely needs to be changed. There needs to be hostesses who are more attentive and actually care about their passengers."
Cons: "How does American think it can get away with a mediocre business class fitting and charge the same as Lufthansa and United? In this flight, the did recline 170º but formed a ramp that did slowly slide the passenger under the set in front of him. I'd recommend someone from AA should fly Lufthansa Business Class or Singapore Airlines Business to check out how it should be done! ANd then, flying a beaten up 777-200er while its competitors fly 787 is nonhing but a shame!"
Cons: "Our pilot was the choppiest pilot I have ever flown with. Don't know if this was his first time flying or what. I was so happy this was only a 30 minute flight. He/she was terrible. More schooling should be a requirement until u can fly and turn smoothly."
Cons: "They overcrowded the flight in the middle of a global pandemic which shows they only care about making money and they do NOT care about the health and safety of their passengers."
Pros: "All great in Biz. class."
Pros: "The crew was polite and helpful"
Cons: "The food was very average"
Pros: "Amazing crew, everything was perfect."
Pros: "I finally got home! What was supposed to be a 4-5 hour flight took over 12 hours."
Cons: "United Airlines sucks. If you can avoid United Airlines you should. They might seem like a better price but what they don’t tell you is they are going to burn your time and waste your money. They are not accountability for delays or non - delivery of service. Their customer service mantra"
Pros: "Everything was good."
Cons: "I just wanted to seat with my husband but it was not possible."
Pros: "The pilot tried to make up lost time in the air."
Cons: "Due to regulations, our crew had to delay our flight 39 min. This was done the night before. There was no way we were going to make our connecting flight, but no one from United seemed to care. The crew from milwaukee to Houston was rude and unhelpful."
Pros: "The flight itself was as good as expected: Attentive crew and competent pilot, good enough food, comfortable enough (for coach) seats, and clean airplane. The seats could be made to recline a bit more but nobody seems to be doing it for coach class."
Cons: "The flight was delayed 30 minutes causing me to lose the connecting flight home by about 5 minutes There was no effort from United to help me to get the second flight on time or from the crew on that one to delay it enough for me to arrive. They suggested I waited 9 hours for the next available flight or to get one by AA in Reagan Airport in 3 hours. They told me that transportation to that airport would not be reimbursed and would cost between 20 and 40 dollars. I didn't know the airports were that far apart and the one-hour taxi drive cost me 80 dollars. From Sao Paulo to Washington, things went as well as expected. Once landed everything was horrible."
Pros: "Boarded a little early and everything was moved along smoothly and efficiently. Quick and painless. Very smooth landing."
Pros: "Flight on time, bigger plane, more comfortable seats, my internet didn't work, I asked for help, still waiting."
Cons: "They made me pay twice for luggage, I pay once in Halifax, right through to Dallas. I missed Connection, therefore left next day, they charged me again, a total cost of $250.00 USD for baggage and hotel charges"
Pros: "Flight attendants were competent"
Cons: "The drinks for purchase were absorbant"
Cons: "Cabin too cold"
Cons: "would like fruit as desert, not ice cream."
Pros: "Everything was as expected including on time, great service and smooth ride arriving a little early."
Cons: "Had to wait on wheel chair upon arrival"
Pros: "Flight was fine. Food OK but to be expected. Entertainment good as per usual on United."
Cons: "My least favorite thing about flying to Dulles is getting on those ridiculous people movers to go to customs and immigration s. Creates a larger cluster of people at immigration and something else I have to wait on. Also - why is GRU already using buses for boarding 787s? The new terminal just opened three years ago-- missed opportunity."
Pros: "Crew was helpful."
Cons: "Very uncomfortable chairs"
Pros: "The check in was good. The craft was clean."
Pros: "The crew was polite. Flight was late leaving Charlotte but landed on time in Newark."
Pros: "Quick boarding, friendly, well done"
Cons: "None"
Pros: "Crew"
Cons: "Lost my baggage"
Pros: "The complimentary meals were good and I wasn't given too much. The flight attendants were very friendly and polite (and it was amusing to listen to how the English and Japanese pilot announcements differed, since the culturally-expected tones are WAY different.)"
Cons: "It was kind of hard to sleep on the plane. I ended up propoing up the armrest next to me and leaning my pillow against it, which sort of did the trick. My hips hurt from sitting so long, so maybe there's some kind of cushion technology that can help with that."
Pros: "The crew was awesome. Very kind, polite and Professional. They made the flight smooth!"
Cons: "Need larger seating arrangements. I'm a little big and it's hard to sit alongside someone the same size or larger. Other than that comment, all was well."
Pros: "Brought water out several times"
Cons: "Had very limited food availability No entertainment through app unless purchasing internet"
Pros: "The crew was hospitable and friendly. They helped me get to my seat and were very effiecient during their food service."
Cons: "As soon as we boarded, the told us that the wifi was unavailable throughout the flight."
Cons: "UA check-in staff in NRT was very rude. We had reserved seats when we booked the tickets over Kayak by paying about $15. UA staff said they didn't know that, its not in their system. They implied we were cheating because UA always charges about $200+ for reserving seat. They even didn't want to listen and look at the receipt we had. What he said in terrible English was "That is not my business""I'm busy" So my daughter and I had to seat separately in order to seat next to aisle. UA will be my last choice to fly."
Pros: "Not much, the first class meal amenities were good"
Cons: "This was obviously an older plane and it showed, the seats were the worst, old and couldn't adjust the headrests and just uncomfortable, the only good part was there were only two seats to a row"
Pros: "Snack, mints"
Pros: "The new planes have more leg room for comfort! Easy on and off the flight"
Cons: "Entertainment at a price. Should include a movie or two for free"
Pros: "Nothing. They booked me on another flight with no need supposedly plane has delate but I maked on time for my connection Now I am missing my paid luggage . Poor customer service at South Carolina"
Cons: "The girl that took care of me at South Carolina need more training"
Pros: "On time departure and arrivial"
Cons: "I reserved a window seat and I had a middle seat."
Cons: "I didn't like buying a ticket for a flight with an ANA number and advertised as ANA but then flying United. I don't want to fly united."
Pros: "I'm 73. Delayed an hour from SLC for no apparent reason meant racing like crazy with 5 mins to make my connection. I'm in good shape for my age but I'm 73! I was the last one to board and barely made it. Very stressful"
Cons: "Crew was friendly but let's face it, I didn't expect much from united and their recent antics publicly"
Pros: "The attendents were helpful and nice except in the situation I've listed in dislike. The plane left on time and arrived early and we didn't have to wait 20 minutes for a gate to open up."
Cons: "I chose the back window seat right in front of the restrooms. Crewmember even said it was the worst seat in the house. Although I didn't pay to upgrade, thee were available seats up there. The attendant even said she would ttry to move things around once people were seate without anyone asking. She just knew our row was going to be uncomfortable.. I am tall with big shoulders, the gentleman next to me was large. All that I ask is the attendant come back after all is settled and explain that it wasn't possible to move things around. Although, if there were seats available I should have been offered a different seat. I have flown a lot on different airlines. I've flown on a 15 hour flight overseas. This is BY FAR the most uncomfortable I have EVER been."
Pros: "Stroopwafels and fresh hot tea, polite crew"
Cons: "Everything went well"
Pros: "Shanghai"
Cons: "Los Angeles"
Pros: "The flight was 3 hours late, for 'weather conditions' as we were told. We've been given no compensation or vouchers. Communication was super poor: displays still showing the originary boarding time. And then suddenly they started birding before the time announced."
Cons: "I had a flight from Los Angeles to Cleveland with a stop in Chicago on December 29, 2016; however, both flights were delayed. I am contacting customer care for compensation due to a severe delay for the departure and arrival for my flight from Chicago to Cleveland (Flight 786). I also wanted to report a very disappointing experience with the representatives at 1-800-864-8331. I was supposed to arrive at Cleveland, OH (CLE) on December 29, 2016 by 7:30 PM. However, it was closer to 11:20 PM when we finally arrived. The flight was delayed over an hour for departure when they announced the plane was not even ready and present at the gate. Due to this delay, we were not able to land on Cleveland, OH (CLE) because of snow on the runway. We circled Cleveland for roughly 40 minutes and then got redirected to the Detroit. We would've avoided the snow if the flight departed on time since the snow did not hit Cleveland until the delayed flight was airborne. We then landed in Detroit and spent another hour and a half in Detroit. At this time, I called the representatives at United and requested a refund. The representative completely understood my situation and said I would be refunded the full amount to my original payment method. She also assured me that I did not need a case number and that other representatives would be able to look up this information through my confirmation number. This was not the case when I contacted United again to see the progress on the refund. They said there were no annotations and that they could not provide a refund. They advised me that the previous representative had lied to me. While the flight experience caused me to miss the rehearsal dinner and bachelor party for a close friend I served with in the Army and almost caused me to miss the wedding, I feel very cheated and trashed for being lied to by your employees regarding my refund and its validity. This experience has left a very bad taste regarding United Airline's integrity and values."
Cons: "Delayed twice. And even after landing had to wait almost 2 hours for taxing. Felt out of breath by the end."
Pros: "There were maybe two of the flight attendants. Who weren't rude. The rest well, I guess didn't like there jobs? I lost all my money for my first flight, because i was over 4 hours late. When i purchased a ticket from cheapo air, the person helping me was so nice. Unlike United airlines, or Viama. When i missed my flight that i paid $1,300.00, United said they'd give me another ticket for $4,000? This was a one time offer to redeem my $1,300 Viama said $10,500? I will only buy my tickets from cheapo air from now on."
Cons: "The flight attendants are very snotty, 2 out of the 18 I encountered were polite. The rest acted like they hated their jobs, and all the passengers. When you travel to another country they should have at least one person who speaks English. Can't really say much for the food, essentially requesting a vegetarian meal was out of the question, so i just starve. Drink some watered down booze, take a few dramamine and sleep. The layovers are ridiculous. 14 hours, 8 hours 4 hours? Good thing God made Beer and pizza."
Cons: "I upgrade to premium economy. This gave me a seat with legroom -but one that did NOT RECLINE ... on a night flight. I am very unhappy. It was not made clear when I upgraded (must have been very small print). I feel ripped off"
Pros: "We appreciated the free wifi and programs on the Wichita to Denver flight. After landing in Denver, my husband's back was hurting and they upgraded our seats for free."
Cons: "Sadly, there was no free wifi on the longer flights from Denver to Los Angeles."
Pros: "Crew was fantastic!"
Cons: "Nickel and diming on everything. Bring back free pillows/blankets at the very least."
Pros: "Aircraft with old decoration. Could not see a single smile from the crew."
Pros: "Crew was nice"
Cons: "The screen was frozen the whole flight."
Pros: "They have a snack and a drink on such a short flight."
Cons: "No leg room or entertainment. Receiving baggage after the flight took 15 min (carry-on baggage)"
Pros: "easy transfer"
Cons: "had to transfer"
Cons: "Service is not what it used to be!"
Cons: "My flight from IAD to DEN was delayed and that caused me to miss my connection to salt lake, thus being stuck in denver until 5:30PM the next day, which is unacceptable."
Pros: "The duration of the flight - no stops"
Cons: "The food was poor, the airplane was an old one"

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