Pros: "There was an amazing variety of tv shows and movies. That is essential for long flights like ours was."
Cons: "For long haul flights, I am used to being offered a pillow/blanket, even when sitting in economy."
Pros: "Crew was helpful, friendly and offered great service."
Cons: "I felt everything was pretty much fine. I thought that some of the Captain's announcements were hard to hear, but it's just a minor issue."
Cons: "The flight was delayed almost 6 hours, the crew was rude and the “comfort +” seats had very little leg room ."
Pros: "The seat was ok, but the crew was very good and helpful"
Cons: "Good company, have the very good attendants"
Pros: "The plane arrived in Atlanta ahead of time and thus we were able to start boarding earlier than usual. The gate agent kept the process in order and moved the boarding process along nicely. The pilots also got us to Baton Rouge 28 minutes ahead of schedule which was appreciated. Nice flight."
Cons: "Same issue with getting passengers seated once on the aircraft and then getting their luggage stowed takes too much time."
Cons: "Always seem to be delayed"
Pros: "Amazing crew as always"
Cons: "Wifi on smaller hoppers"
Cons: "Delayed 2 hours, huge inconvenience"
Pros: "Quick boarding and great with accommodating my request for a window seat."
Cons: "Offer in flight entertainment."
Pros: "Empty seats direct into Indy."
Cons: "Rough landing."
Pros: "Crew was very upbeat and helpful"
Cons: "Bigger personal space"
Cons: "They did not have a “gate available” for our arrival so we have been waiting in the plain on the tarmac for over fourty minutes and still waiting. This is ridiculous. We purchase tickets at delta for a plain that had a departure and arrival gate. This should not be happening"
Pros: "Very smooth and friendly TSA personnel at the security point. Very friendly and respectful of the military. My husband is a Vietnam veteran."
Pros: "Luggage plane to carousel at Atlanta way too slow"
Cons: "Smooth flight, more than average beverages serving; food fine. Seats too small."
Pros: "Got me there Safely"
Cons: "Couldn’t understand announcements... at all! By flight attendant or pilot"
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Pros: "Delta employees are a cut above American AIrlines and I have to say everything went very well with the flight. THe last flight I took on American went horribly wrong and it was not even completed."
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Pros: "Timely, clean"
Cons: "A little chaotic at boarding time"
Pros: "Crew was very helpful."
Cons: "On the way to Minneapolis the plane was BEYOND PACKED. There was no room for even my backpack."
Pros: "Loved the roomy seats and the upgrade wasn't terribly expensive"
Pros: "From the gate agent to the in-flight crew and pilot, totally impressed and pleased with their attention to detail and care of the passengers."
Cons: "Nothing to asd"
Pros: "Everything went smoothly."
Cons: "All was good."
Cons: "The leg room is ridiculously small."
Pros: "I was traveling alone with my (cranky) infant son and the crew members were kind and accommodating. Though the flight was delayed by almost 2 hours, the crew worked quickly to ready the replacement plane and the pilot made up time and got us to San Jose as quickly and safely as possible."
Cons: "The original plane had mechanical issues, which caused an almost two hour delay while waiting for a replacement plane to arrive. Since I was traveling alone with my young son, after an already long previous flight, it made for a more difficult trip."
Pros: "Movie selection was great!"
Cons: "Ice in the morning in Atlanta and Delta cancels my 6pm flight to Atlanta leaving me no flight home that night."
Pros: "Flight was on a 787! Great plane"
Cons: "Food was mediocre for an international long haul fight, and was served by a completely indifferent staff! My prearranged seat choices were switched to a no recline rows and rebooking after a unnecessarily missed connection became 7 step comedy of errors ,aside from quality aircraft this felt like a budget operation."
Cons: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."
Pros: "The crew was nice and friendly and the plane was half empty."
Cons: "When are the Airlines going to start serving a decent coffee on board? It does not matter Delta is now serving Starbucks. Something they do that messes up the whole thing, probably overheat for too long."
Pros: "Nothing worst flight I've ever had."
Cons: "Everything Delta was so poor quality!!! The flight attendants were not helpful."
Cons: "They moved me from my carefully selected seats to a row that would not recline. My flight was miserable!!!"
Pros: "The flight was great, the food really tasty and really nice plane."
Cons: "Standing in line for 5 hours without knowing what I'll be able to do. My entire body still hurts!"
Pros: "The entertainment is good; several new movies"
Cons: "The dirty seats, the awful food and wine"
Pros: "Over all the flight was smooth and great"
Cons: "Kayak, the confirmation email that was sent was incorrect, ended up flying delta - had a scare when checking in at the air europa desk and the attendant says "theres no flights to Malaga" - after further investigation from the staff, we found out it was a Delta flight and NOT and air europa flight"
Pros: "everything on schedule; courteous staff and great pilots"
Cons: "everything was very ordinary so cannot complain"
Pros: "The crew were incredibly friendly. The copilot helped me gate-check my bag before he boarded when the bag didn't fit into the overhead bin."
Cons: "After more than an hour on the tarmac.. would be nice to have water availatfor passengers."
Pros: "Free meals! Free snacks! Free movies! Comfortable seats and friendly flight attendants!"
Pros: "I had a guy offer me his window seat. Nice guy. It was only 2 hrs. We arrived on time. Pretzels and drinks."
Cons: "No entertainment."
Cons: "The food was supposed to be hot chicken was served cold"
Pros: "We upgraded our seats to Delta Comfort, at a cost of round $90 per flight. It was well worth it!"
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Cons: "One of the men working the desk at the gate was rude & condescending to me. The other gate agent who was having us board (he was an ethnic man) was friendly & excellent."
Pros: "Comfortable seats and great flight attendants."
Cons: "The boarding. Having to wait for people to place their carry ons."
Pros: "People crowd the boarding area like it was the last flight out of hell. Delta needs a saner way of doing business."
Cons: "This flight was bad from the beginning. We tried to check in and immediately received an error msg stating there was a mis connection due to a delay on the cancun to atl flight. This made no sense bc the cancun to atl flight left on time. We landed 6 minutes late but had already been rebooked to a later flight to LGA. I'm also disappointed delta even allowed us to book on the original flight because there was no way we could have made that connection!! We arrived at our terminal 20 mins prior to boarding for the rebooked flight. It took us approx 2 hrs to get through customs and security in Atlanta."
Cons: "Due to last minute and absurd changes made to my itinerary by Delta, i was not on this flight."
Pros: "The flight was delayed due to mechanical issues for over 4 hours causing me to miss my connection in Atlanta. Vincent with Delta gave me a new flight schedule that would get me to my destination with little to no delay. He was fantastic."
Cons: "Once in Atlanta they had trouble finding the notes Vincent wrote, and could not pull up boarding passes or my schedule to Acapukco. The next morning I arrived early at the gate and a Delta rep was able to print my boarding pass to Mexico City but had no information on my next flight. I was told to get on the flight regardless. I was sent to Mexico City early the next morning and once I arrived I was informed I was not able to get on the 11:45 flight, even though I was assured I would have no trouble. I was not put on a flight until after 2pm that afternoon. Over 3 hours after I was schedule to arrive at my destination. The lack of communication between airports was unacceptable. Each staff member tried to accommodate me, each time having a lack of communication disrupt my travel plans yet again."
Our flight was delayed 45 minutes and we missed our connection, while we were able to get a flight the following day the voucher for food did not work.
Cons: "Seats on American are tight with very little leg room, otherwise great crew and in-flight services!"
Pros: "Crew were very friendly"
Cons: "AC power. Seat back TVs."
Cons: "We didn't leave on time, so an on-time departure."
Cons: "No room for long legs. Seats too close"
Pros: "Seat extremely comfortable."
Cons: "We sat waiting a few minutes after everyone was onboard."
Pros: "Nothing n"
Cons: "Again - door broken on connecting flight as was the first leg. American needs to better maintain their planes. This is ridiculous"
Pros: "The crew were nice and accommodating."
Cons: "The seat was not comfortable, my back was hurting from a very short 2hr flight."
Pros: "After couple or three hours the seat get to be a pain on the tailbone. Also I am 6'2" so already a bit of squeeze. Can't stretch out legs. Was an Airbus 319"
Cons: "Not much other than more room and more cushion in seats. Quick boarding in group 4, friendly crew, the Taco salad was actually pretty good. Watched 2 movies, both still premium on the pay channels."
Pros: "The crew was slow. Granted, the plane was full and the crew had many passengers but service was slow and cursory."
Cons: "Flying economy on American Airlines is very unpleasant. The seats are too small-the aisles too narrow and the bathrooms incredibly tiny. Only 2 bathrooms in economy for a tremendous amount of passengers. I had requested a bulkhead seat because of hip surgery. I had to purchase it."
Cons: "Flights were crazy, our plane was delayed over an hour while we were already boarded due to low fuel. We also circled around the air which caused at least 13 other people to miss the connecting flight to Vegas by three minutes and they could not hold the plane."
Pros: "food, drinks, seats, price"
Cons: "Terrible service from crew. Bad odors from bathrooms."
Cons: "My flight got cancelled with zero notice and I almost ended up on a 18 hour layover which would have resulted me in missing work. The staff was very unsympathetic and not helpful. There were 10 people behind the counter and nobody could help us. They were all just spacing out. Ultimately, I was placed on the flight, but had to rush to every single one of my four connecting flights. I am a frequent traveler but this is by far the worst experience I’ve ever had. Avianca should be embarrassed to be associated with star alliances."
Pros: "Flight attendant actually seemed to enjoy job even had genuine smile. Made that the most enjoyable flight I’ve had in awhile"
Cons: "Missed connection"
Pros: "Flight attendant was great; talkative, funny, entertaining."
Cons: "Inclement weather"
Pros: "The crew was nice"
Cons: "I flew American four times in 7 days, every flight was delayed. delay times varied from 90 minutes to over three hours. Fog in Chicago was beyond anybody's control, but the other times were not weather related, I recently flew frontier Air and their flights were also late. I jinxed myself by stating I never have this issue with AA. Great job at proving me wrong. I flew a good bit last year and these issues didn't start until after the new year., Thank you for your time."
Cons: "My husband started coughing really badly. I rang the call button to see if a flight attendant would come and maybe help me. Eventually, after about 6 minutes, he managed to control his breathing and still no flight attendant to be seen. Only after 20 minutes while distributing the meals, one of the attendants shuts the call sign of and continues. This is not the service we usually get from Avianca!"
Pros: "All went well the St"
Cons: "Need more leg room"
Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."
Cons: "It got delayed and delayed, cancelled and re-routed and delayed two more time. I have yet to make it to Knoxville."
Cons: "Flight network sent an incorrect name to the airline and i had to go under so much trouble the day before just to correct itz"
Pros: "Everything but the boarding."
Cons: "The boarding seemed to take forever. The crew could’ve performed the boarding process while getting the people who were waiting for upgrades at the same time. Splitting work could’ve worked and to not let all of us wait."
Pros: "The process of boarding, baggage check, etc"
Pros: "Short flight; no food or entertainment on board. Wish more airlines and airports would consider direct to ILM! Great airport! Leave a little early and arrived early!!"
Pros: "Flight was on time"
Cons: "The plane was too old. It is shameful. Avianca should stop using this plane"
Pros: "Going down stairs to tarmac in CLT was very difficult for this old lady"
Pros: "Seats were comfortable"
Cons: "We landed at a different airport than we were supposed to and no announcement was made. We weren’t updated at all! When we finally landed in bogota we missed our connections and couldn’t get on another flight for 14 hours"
Cons: "Comfort of plane!"
Pros: "Very little legroom for a 5 hour flight."
Pros: "Priority boarding."
Cons: "Connection from SAN to PHX seemed cheaply made."
Pros: "Boarding process was smooth and fast"
Cons: "Do you think airline management sits around boardrooms to brainstorm ways to torture its passengers more? The seats and the leg room are ridiculous. It's gotten to much worse recently."
Pros: "Nice staff"
Cons: "Luggage is lost"
Cons: "I can't rate it because they canceled my entire itinerary without so much as an email. I did not take my flight to Wilmington via my original flight. I had to book another flight because the change fees were too expensive. I did not know that my return flight to Denver had been canceled until I was checking in a few hours before my flight. I was told my ticket had no value. Awesome! It really stings that I then had to book a new return flight, and because I am a teacher who makes about $23,000 a year, I had to book the cheapest flight, which was with American. I do not plan on giving them any of my hard-earned money in the future if I can help it."
Pros: "In seat entertainment screen and USB charger. The chicken salad"
Cons: "Flight crew were rude, wasn't sitting next to my partner on the same booking for both flights. Had to pay for wine, they couldn't even give just one complimentary wine with dinner. Dinner was bad except the small chicken salad was good"
Pros: "Great service. With FOOD!!! Real Food! The entertainment system was great ( I played most of the flight) On time!"
Pros: "It was all good.it was"
Pros: "Food was goof"
Cons: "Staff never smiled or even said hello. May be culture but better training is needed."
Cons: "Entertainment is rather limited."
Pros: "They got us seats on a Latam flight later in the day."
Cons: "I don't like being bumped from a flight when you have e-tix in hand from a month previous purchase for three travelers."
Pros: "La puntualidad de los vuelos."
Cons: "El vuelo lo operaba American Airlines y no parecía una línea con alianza de vuelo ..chek-in automatizado no apareció mi boarding así que hacer fila para resolver..afortunadamente lo hicieron de una."
Pros: "Polite and professional:-)"
Cons: "Our flight attendant was brusque, not very nice, and couldn't understand her on the announcements"
Pros: "Left on time arrived at destination early"
Cons: "Stewardess didn't smile was abrupt impatient"
Pros: "Great food and headphones"
Pros: "Entrtainment and food."
Cons: "Crew service and attention very poor. Terrible experience with flight reconnection for me and my group of 5 people. Had to wait 5 hours for the crew to confirm ticketing, w.e were lied to and watched how others got preference before us. Crew gave us inconsistent explanations and had no knowledge of how to solve the problem."
Pros: "Once in flight, it was a standard smooth ride to Tokyo."
Cons: "Late announcement of flight delay. Cost me 4 extra hours at LAX, doing nothing. Then, flight delayed again for 30 minutes prior to boarding...and yet AGAIN while on the plane...because of a water shortage. What had the crew been doing in between flights?? Lastly, these delays caused the plane to arrive in Tokyo at 12:30AM (originally it was 10:30PM). All transportations options were closed. I had to take a $90 USD taxi fare into the city. JAL or AA should have given travel vouchers to everyone who needed them. BAD SERVICE, BAD COMMUNICATIONS, BAD RATING."
Pros: "No and no"
Pros: "On time"
Cons: "Upgrade seating"
Cons: "We had to wait for about seven hours at the airport because the flight was delayed."
Cons: "The flight was delayed for almost five hours."
Cons: "The plane was very cold"
Cons: "Smiles on statements. Plane was freezing cold. Lite didn’t work."
Pros: "good movies to choose from"
Cons: "slimline seats on a 12+ hour international flight are torture"
Pros: "The entertainment system and hardware of the plane is pretty good."
Cons: "Staffs' interaction with customers. Perhaps be more attentive from time to time."
Pros: "Crew was great and I really like the text updates on landing for my new gate with directions on how to navigate Dulles."
Pros: "No problems"
Cons: "No issues"
Cons: "Despite dozens of empty seats in Economy Plus, flight attendants refused to allow anyone to move into the 8 vacant rows keeping us crowded in coach economy."
Cons: "It was horrible no WiFi and crew just slack off They were not warm and did not make any talk at all Hated the flight"
Pros: "Cleanness, efficiency"
Cons: "The restrooms constant traffic and there are no participation’s or curtains to darken the lights and the constant interruptions"
Pros: "The flight was very easy going and efficient."
Cons: "A little late getting started, otherwise OK."
Pros: "The flight was on time and the flight attendants were nice."
Cons: "I had to pay an extra $100 for my wife and I to sit in exit row seating. I just don’t understand why airlines don’t provide proper leg room. I understand profitability, but it is certainly is uncomfortable for me at 6’5”."
Cons: "A very old B757. late departure. No explanation."
Cons: "The self- entertainment is really an inconvenience especially when the internet doesn’t work. Babies were crying the entire time. comfort wise the headboard is uncomfortable and annoying."
Pros: "Left on time, friendly crew, comfy flight."
Cons: "For reasons I still don’t understand my baggage didn’t travel with me and I was not able to get it until several days later"
Pros: "Food was ok"
Cons: "Entertainment was terrible., music not working . Small and horrible selection of films with subpar quality and sound. No where to charge phone. SAS has excellent entertainment system even in economy"
Pros: "This United flight left on time and arrived to my destination early, which was nice, unlike my last flight."
Cons: "Wi-Fi and “private screen” entertainment through my own devices did not work. Second time it has not worked at all on a United flight. Food was average (meaning bare-bones for complimentary)."
Pros: "Free World Series viewing"
Cons: "No power outlets at seat"
Cons: "After the gates closed, an exit light broke and the staff took over an hour to fix it. Flight delayed."
Pros: "The flight attendants very sincere & nice. I love that their was a lot of leg room on the flight as well."
Cons: "There was no entertainment alternatives."
Pros: "It was great all the way. No complaints"
Pros: "No layover and the guy was nice to sit all 3 of us together."
Cons: "Unorganized for boarding, unorganized for check in, no snacks, no meals available on flight or at the airport due to it being a late flight."
Pros: "Flight attendants were nice."
Cons: "We weren't happy about not being able to pick our seats before hand. Very frustrating not knowing if we had sets or not when checking in at the airport."
Cons: "Flight turned out to be 3 hours total instead of 1 1/4 hrs because of delays at both ends"
Pros: "Pleasant crew"
Cons: "United has the least leg room & poor entertainment options."
Pros: "Missed connection to RDU"
Cons: "Had to pay out of pocket for a hotel to catch next flight to RDU"
Pros: "Not a damn thing apart from getting off the flight"
Cons: "The fact that i was ripped off, by flying United and not ANA. I have flown UNITED 7 Times now and i wanted ANA just to get away from UNITED, and i get UNITED again!!! Total rip off"
Cons: "AC was extremely cold"
Pros: "Free Entertainment options"
Pros: "No issues with getting a seat or checking in like the cheap airlines."
Cons: "Same flight as the cheap airlines. New seats are not comfortable. Row 30 was brutal at 6'1". I'd rather deal with a shitty airline."
Pros: "Sitting was fine. Some crew member couteous"
Cons: "Snacks are mediocre, a bag of chips for a $500 plus air fair? Consider travelers with good eating habbits, dont treat adults like children. Delta serves healthy snacks before bosrding and at least a cold sabdwich fir travel, -and free movies. Worth the lenghty flight."
Pros: "Trip and treatment were ok... but tv is way expensive. Avianca offers you a wide range of movies and tv series for free."
Pros: "I was able to rebook via untied app, but had to downgrade from traveling business to economy to get home on time"
Cons: "It got cancelled"
Cons: "Anything the flight was delayed a couple of times and then the terminal was changed at the last minute"
Cons: "First time on United in a long time. Older planes, maintenance delay on one leg, food not very good, flight attendants adequate Overall experience just ok compared to Delta and other major carriers we've traveled."
Pros: "They gave us free entertainment"
Cons: "We took two hours in taking off"
Pros: "It was ok"
Cons: "Not being in first class"
Pros: "United always has the cleanest planes I've been on the offer a lot for what they have."
Cons: "Seats are a little tight. I'm a 6'4" male knees always in the back of a seat makes for an uncomfortable ride. However the seats are the most comfortable one been on in a nation wide travel."
Pros: "I like very much, nice and smooth, I'll recommend this company, food was good attendant excellent and friendly crew. Thank you it was a pleasure travel with United Airlines"
Pros: "Vegetarian food was available and that was the only likeable part for me. Every else was strictly ok."
Cons: "Nothing exceptional. The flight crew definitely needs to to tone down on their attitude and customer service skills. Short distance traveling is fine but definitely not recommended for long distance."
Pros: "Crew rude"
Cons: "Bad service"
Cons: "Your policy for missing a flight!"
Pros: "Unfortunately there was two medical incidents that occurred on the one before we Boarded a young boy had a seizure and no one knew how to handle the situation by the bless of God I was in the medical field and he sat with me. Then a young lady was walking up to the bathroom and passed out it."
Cons: "which I step in to ensure the person was fine. I don’t understand why they don’t hire people in the medical field. Which I apply for part time and was never accepted. It’s a shame. But thank god the two people were ok."
Pros: "Crew was pretty helpful and courteous."
Cons: "A problem with the plane was found after we'd boarded and the bags had been loaded onto it. We had to get off, change terminal and gate and then board the new plane, which was quite cumbersome. Still better than to have a problem after take-off."
Pros: "The crew was professional."
Cons: "The seat was uncomfortable. The communication from the pilot was unclear, sounded like intercom issues."
Pros: "The crew were the highlight of the trip."
Cons: "Spirit Airlines required a return-flight from Colombia prior to allowing me to board, even though I will not be returning for many months (or perhaps even years). I purchased a return flight just so I could board the plane and not lose my flight. Upon arrival to Colombia, (review reached word-limit)"
Pros: "Flight was ontime"
Cons: "Inflight enterteaintment"
Pros: "The flight was good"
Cons: "The checkin process was a mess, no body knew where to go. The machines were failing. Lines crossed each other. Just a mess"
Pros: "The personnel were polite and helpful. Plane was clean, basic but OKo."
Cons: "Baggage charges: $280 for 2 checked and one carry-on round trip."
Pros: "Boarded flight quickly, flight left on time, flight was comfortable, landed very smoothly."
Cons: "There was nothing i didn't like about the flight."
Cons: "Seats don't recline - at all - and feel like they're made out of cardboard. Couldn't even rest my head on the fold-out table as it's about 5 inches diagonal! Another thing that will prevent me from flying with this airline is that the spirit (pun intended) of charging extra for everything always leaves you wondering where the next hidden fee will turn up."
Pros: "Great crew"
Cons: "No legg room"
Pros: "The flight was two hours delayed."
Cons: "very bad customer service, overcharge for loggage & poor service."
Pros: "Was on time and trip was smooth."
Cons: "For some reason my TSA pre-check didn't show on the boarding pass"
Cons: "Showed up, got charged for checked bags (extra $30 if you are over 40 lbs). Was charged for a non personal carry on bag. Legroom was non-existent (worst of any other airline I've flown), and had both my knees hanging out in the aisle and taking over the next seat over. Also wanted to charge $3 for water. Was informed there was no other drinking water available. Overall experience was poor and will not be returning. Do yourself a favor and buy a more expensive ticket; by the time we were said and done, we paid $125 for bags so a decent airline with service would have ended up more cost effective anyways."
Pros: "Price and employees."
Cons: "Lack of leg room."
Pros: "The crew was friendly, nice and also funny. Loved that they did trivia during the flight."
Pros: "Good plane, reasonable flight and personable crew!"
Cons: "Long wait for a gate in Orlando"
Cons: "I missed an important board exam because this retarded airlines couldn't get a plane for 24 hours, they cancelled my flight 3 times 30 minutes before the flight really bad"
Pros: "It was cancelled"
Cons: "It was cancelled"
Pros: "The plane was on time, and they boarded quickly."
Cons: "There's no leg room or room to move really, and this is coming from a small woman. I dealt with it the best I could - I realize tickets are cheap because they fit more seats per square inch - but the worst part were the passengers who were taller/bigger than me. They contantly kept pushing their knees into my back because they couldn't get comfortable. It's amazing I didn't snap."
Pros: "Flight crew was very helpful, kept schedules for connecting flight,"
Pros: "Flight crew was friendly and boarding was easy."
Cons: "After boarding the flight was delayed for a mechanical issue for almost an hour. It did not give me confidence about the overall safety of the plane that they found a serious mechanical issue at the last second before the plane was going to take off."
Pros: "Counter agent was not helpful not customer service oriented, on the contrary it seems that she hated being there"
Cons: "Ask for suggestion on how they manage thecarry on and she gave no assistance"
Cons: "Over priced luggage fees. Unclean planes, untrained employees"
Pros: "The temperature on the plane was perfect"
Cons: "Seats were not comfortable. It was my first time flying with spirit and once you pay extra for a seat, bags, and food, it ends up costing more to fly with this airline than it does with others. I will not be flying with spirit again."
Pros: "The flight was cheap."
Cons: "The plane was an hour delayed causing me to miss my connection"
Cons: "The worst flight and worst airlines. Since i had a wheelchair, they had moved me to front seat so its easier yo get on n closer to bathroom. What shocked me is that the caorain comes out they block that whole area. I understand its for saftey and its fine if its just for 5 or 10 min for dem to use restroom and stuff. But they come out and start a casual conversation with the flight attendants. So i had to use the bathroom n told them i cant walj all the way end of plane. They very rudely said too bad i just have to wait. I waited for 20 mins n den couldn't. I struggled to walk all the way to back of plane and to back to my seat. I was in nassive pain after that. I asked for water since i wasnt feeling well and she saud she cany give me free water i must purchase it. I begged for a little bit of water ( couldnt buy since i lost my wallet). This was a flight from hell!"
Pros: "I am handicapped and everyone was most helpful."
Cons: "Seat comforts Leg room limited. I do not like the A319"
Pros: "Nothing, there is nothing good about this airline,"
Cons: "On your best day you will pay money for every little thing carry-on, seat assignments even water. But this last experience was the worst, when checking flight status our flight was delayed 45 min, when we arrived at the airport it was only delayed 15 and we were denied entry to the flight BC we were only 40 min early not 45. Even though we were not check bags and are TSA pre check and would have easily made out flight. Money wasted, awful airline, awful aircraft, awful customer service. Book at your own risk."
Pros: "There was nothing to like"
Cons: "The airplane broke down, they lied to us about all thing. They kept us in the airplane for about 1 hr with no a.c. take off time was 10:00 am, it was close to 2:00 pm when we finally left Haiti. After all this, some people, including children were dying of thirst, spirit would not give them some water because they didn't have money. It was until about 5pm at the fll airport that I was able to find some water. Etc."
Cons: "Flight was cancelled"
Pros: "Refunds were applied quickly"
Cons: "There's no phone number with the airlines where you can actually speak with anyone. I ended up scheduling with another airline for the next day."
Cons: "customer service"
Pros: "On time, polite crew, and can be cheap if you travel light."
Cons: "Most items were out of stock, food and drink wise. You think being so over priced they'd keep a better stock. Water was $4."
Cons: "The crew sang songs and told jokes whole trip. Pretty aweful. They were pushing credit cards. Also aweful. They made us leave our luggage in las vegas. Somehow we missed that we had to pay extra to take a carry on. But we didnt have a problem till las vegas to cleveland. They wanted 100 per bag. No mercy. So we lost all our cliths and bags. I will never fly with spirit again."
Cons: "Would never fly with spirit again"
Pros: "After my concerns regarding luggage were addressed I was more at ease."
Cons: "My biggest problem is that your site is not mobile Friendly. I don’t have a laptop or computer and this made for a lot of undo stress whileaking reservations and checking in"
Pros: "Staff was friendly enough and did the best they could in our delayed situation. Pricing was great and economical but I'm realizing you get what you pay for in this business."
Cons: "Our delayed flight was 90 minutes overdue and when boarding it took another 30 minutes of sitting in a hot plane waiting for pilots. I get that things happen but the communication should be more transparent as well as timely. Your guests were treated as an after thought in the line of communication. While we watched the attendants laugh and talk up front without a care in the world, your guests were hot and confused as to what was going on. And rather than ease our minds the staff treated us as children who needed to be contained. More customer service less dismissiveness of your patrons is my recommendation."
Pros: "Got a first row seat with no upgrade charge."
Cons: "The plane was having mechanical issues and we were not given any updates on departure time. We were told that they didn't have an idea when it would be fixed."
Pros: "It was cheap. On time."
Cons: "They broke my luggage. Made me pay for my backpack which wasnt a suitcase and dont even offer a bevrage complimentary. There was no kind of entertainment to rate. Nor food to rate."
Pros: "I disliked everything except how helpful the staff was when I almost puked because of the extreme discomfort of the seats."
Cons: "Being in that seat for 3.5 hours was the worst thing I have ever experienced on an airplane. I think I pinched the Vagus nerve in my abdomen and almost passed out on the airplane. I somehow was able to tell my wife that I needed help, she asked for water, they told me it would be $3 and I told them that I needed to go to the bathroom fast because I was very ill. Made it to the flight attendant's seat by the bathroom and sat there for a minute, then was able to open the bathroom door. Sat on the floor of the bathroom for about 5 minutes and was 100% better. Didn't even need to vomit because my circulation seemed to normalize after getting out of that horrible seat. Imagine - sitting on the floor in the tiny bathroom was more comfortable and actually cured me. They get one star out of 10 from my because they gave me free water. Otherwise it would be zero."
Pros: "Departure and arrival right on time awesome"
Pros: "Got to sit in exit row,"
Cons: "Someone had taken our seats. Don't know if it was double booked or if family was allowed to sit together despite seat assignments. My new seat in the exit row was very uncomfortable. In the center/back of the seat cushion was a hard lump or ball so that one had to slide their butt forward to get a comfortable position. The seat cushion was not very comfortable either and I am not a large person. We fly Spirit strictly because of price. I am actually surprised that there isn't a charge to use the bathroom."
Pros: "$45 upgrade to larger seat"
Cons: "$55 for carry on bag!!"