Pros: "The crew was very hospitable."
Cons: "Two very sick people were allowed to fly and were not denied boarding during these times of Covid19. We actually had to taxi back to terminal to remove a very sick passenger. JetBlue #100 March 17, 2020 10:12 pm from Los Angeles to Fort Lauderdale."
Cons: "Despite the delay of almost 3 hours (which we were informed much earlier than getting to the airport at) the plane was 40% empty so can’t complain at the end of the day"
Pros: "Nice crew, nice plane"
Pros: "It was a smooth flight"
Cons: "More food options"
Pros: "It was my first experience & I couldn’t had enjoyed it more ! Words can’t explain"
Cons: "Nothing everything was great"
Pros: "Nice leather seats and more leg room than a few other companies."
Cons: "Add Subtitles to the movies at list in English thanks Tzach"
Pros: "Non stop flight, complimentary snacks, in flight entertainment, wifi"
Cons: "Very happy with my flight. Very nice new airplane.Jet Blue has become my preferred airline."
Pros: "Good crew"
Cons: "Flight was late, entertainment didn't work the whole time"
Pros: "Jet Blue planes are always great. Super clean and comfortable."
Cons: "They should have scheduled pistols for our flight. We had to delay the flight for two hours until they arrived."
Pros: "The crew was very friendly and helpful."
Cons: "The TV monitor was very small and the picture was pretty poor."
Pros: "Crew was great Snacks were perfect Flight arrival was earlier Great experience"
Pros: "The Hawaiian themed meal/snacks"
Cons: "More free entertainment!"
Cons: "the only discomfort is trying to sleep"
Pros: "Everything was smooth, great service, friendly staff and captain. Arrived ahead of time. Free Wifi. Great inflight entertainment."
Pros: "You can always count on JetBlue for good snacks and free WiFi."
Cons: "But the snacks and free WiFi is not enough to payback the delayed departure experience. Just a week prior, my JetBlue flight was scheduled on time and then three things delayed thre flight for three hours right before we took off and now this! I was told it was due to needing to replace a crew member from another delayed flight. How can that affect so many people? The seat was also super uncomfortable and the back of the cushion was rolling forward, which made it hard to sit for that long. we also didn’t have a gate when we landed so that added on an extra 30minutes. Really disappointed."
Pros: "Free wifi, free TV, full sized sodas and unlimited snacks. Not to mention the free mini hot towel they give you towards the end of the flight. I'll be flying jetblue from now on"
Cons: "My television did not work the entire flight"
Cons: "The scren was not working! This was a bit upsetting at my flight was 5 hours."
Cons: "Crew member was rude"
Cons: "It really comfy and safe"
Pros: "Smooth, great service, free wi fi that really works and lots of free snacks and water which nowadays may seem like a real perk."
Cons: "Everything was great!"
Pros: "The flight itself was fine. Food pricey but good enough. Seats are comfortable. WiFi is intermittent. Cabin crew basically OK."
Cons: "Contradictory and incomplete texts about a 1.25 hour delay in departure time. Text should say to arrive at original time. Almost missed the flight because text did not say that. Got 2 different texts within minutes, one with incorrect info. Why did I have TSA Pre-Check status on the originating flight but not on the return flight? Not enough overhead space, and cabin crew wasn’t helpful in finding space. Flight 30 minutes late, but probably not JetBlue‘s fault."
Pros: "Decent leg space in economy"
Cons: "The cabin was too cold, and no hot drinks were available due to a malfunction. Blankets ran out."
Pros: "Free WiFi but couldn’t turn off the white screen in front of my face after done using it"
Cons: "Lack of professionalism with crew. Could not understand the overhead announcements from the one stewardess. Sounded like she had a mouthful of marbles Picked up trashonly once at the very end of flight (5 hr flight). Offered drinks n food only once. Had no earplugs for WiFi"
Cons: "It was kinda hot and humid on the flight. On Demand movies and tv were unavailable from the getgo. Then about an hour or so into the flight the Direct TV service ended as well. It was pretty frustrating since I finished the book I brought with me during the first hour of the flight."
Pros: "Extra legroom was a bit expensive but excellent. Crew excellent as usual and seemed to like what they were doing."
Pros: "Seat space lighting of cabin."
Cons: "No really heart healthy foods and certainly not the snacks. Attendants were "tired""
Cons: "The plane was an hour late"
Pros: "I LOVED the comfort of the ample seating space and leg room, compared to American and free WiFi and movies with the individual monitors on the seat backs for every passenger. I flew Jet Blue on my return flight from LA to Boston to attend our son’s USC graduation. The flight from Boston to LA was on an American Airlines flight. The seats were super narrow with very cramped leg room. To add insult to discomfort , I learned just after take off on the American flight to LA that our dogs got loose at home and the person caring for them was frantic. I had to purchase in flight WIFI ($16/ hour $18 for the entire flight) to attend to the Lost dog issue (hugely stressful) only to learn after the flight that $300 worth of fraudulent charges occurred during the flight that my bank’s fraud department claims occurred as a result of entering my card information to purchase the internet access. That depleted the majority of our travel budget. (We live paycheck to paycheck and had pinched & saved to be able attend this special event) I was so apprehensive on the returning flight and can’t describe my relief to learn the WIFI was free. My fears dissolved as did my aching head and back as I settled into a wonderfully comfortable seat with far more leg room than my prior flight. Thanks Key Blue! You have a fan for life!!"
Cons: "Not one thing I didn’t like!!!!"
Pros: "The plane was neater than the one I used going to long beach"
Pros: "Plane was brand new. Excellent condition"
Pros: "You have to pay for food. In th pass food was included with the cost of the flight."
Pros: "Everything ran smoothly"
Cons: "Not much attention from crew. Had to request food purchase twice, although crew was not busy."
Cons: "Was all good"
Pros: "Entertainment and boarding was mediocre."
Cons: "Crew, comfort and food was poor, and just overall it was poor."
Pros: "The free WiFi and snacks will totally make me a repeat customer’ great flight attendants and good communication."
Cons: "No comments to provide"
Pros: "Got our tickets nice and cheap. Made it home safe and sat beside a cool person"
Cons: "My seat wouldn't go back, so sleeping was difficult. Staff seemed a bit annoyed with everyone."
Cons: "2 hour delay and gate changes were ridiculous"
Pros: "I arrived 3 hours early and was able to switch to an earlier flight."
Cons: "Attitude from staff"
Pros: "Great service when we finally left...6 hour delay! Flight crew was constantly around with free food and drinks. Very nice people!"
Cons: "6 hour delay!"
Pros: "The crew - helpful and efficient. No charge for a carry on - a definite PLUS! Thank you! Terra chips - plenty of snacks and water - encouraged us to have more. Overall a lovely flight experience. We will fly JetBlue again over other airlines."
Cons: "There was nothing I didn't like."
Pros: "Never again will jet blue get a penny from me - worst flights ever !!!!!"
Pros: "Large space for sleep. Self service food and drink."
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Cons: "Small plane, feels cramped"
Cons: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Cons: "sat on the tarmac for 3 hours because the pilot was late."
Pros: "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
Cons: "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."
Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Cons: "Faster lines at check-in. More courteous security personnel"
Pros: "Choice of Entertainment was excellent"
Cons: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "Crew was so friendly!"
Cons: "Food; movie choices"
Pros: "Good crew. Nice seats."
Cons: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."
Pros: "The crew was attentive."
Cons: "Games on the tv were okay. Tetris would be a nice addition."
Pros: "entertainment and leg room on regular seats"
Cons: "delay, boarding process"
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Pros: "Crews were great."
Cons: "Flight delays coming and going. Happens a lot with Delta."
Pros: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Cons: "Nothing. Flight was perfect."
Cons: "I was in first class. Neither food option sounded appealing. Recommend keeping things a bit simpler to appeal to more people. Flight was 90 minutes later"
Cons: "The fact my flight was delayed three times...First delta said it was technical(mechanical) issues then sis it was the weather then said it was mechanical issues due to the weather. There were no compensation of the inconvenience it cause the customers."
Pros: "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
Cons: "I loved it all."
Cons: "Flight was delayed longer than the actual flight time. Smallest plane I have ever been in in my life."
Pros: "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
Cons: "like to see a bit better snacks"
Cons: "My initial flight was changed from 9 am to 5:55 am.... this is. It what I wanted or I would have purchased it. On this flight we had a 3.5 hour delay for mechanical!!!"
Cons: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Pros: "Quick flight!"
Cons: "Didn't realize the last seat on the plane doesn't mean back."
Pros: "Flight was on time. Boarded quickly with no fuss."
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Cons: "No meal service in first class."
Pros: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Cons: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Pros: "Plane is great. Comfortable."
Cons: "The staff at the gate at LGA were not too friendly."
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Pros: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
Cons: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Pros: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
Pros: "Friendly crew, on time"
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Pros: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Cons: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Cons: "I wasn't able to choose my seat even though I bought my ticket a while back. Seat assignments were given at the gate and we were never given a real reason for this. I ended up in a middle seat sandwiched between people, and the man at the end slept the entire time, making it difficult to get up and walk around which I need to do as I am prone to DVTs."
Pros: "I have difficulty walking, the crew made sure that I got to my seat on the plane safely, and made sure that I had wheelchair support."
Pros: "the crew was amazing. Seats needs to be more comfortable."
Cons: "seat needs to be more comfortable."
Pros: "Everything was amazing"
Cons: "More snack options"
Pros: "The crew was really good. The flight had no issues. I was pleased."
Pros: "I pay $30 more for my bags"
Cons: "I pay $30 more for my bags,"
Cons: "Phoenix airport is horrible for on time departures. Always."
Pros: "My plane was downgraded to a smaller and the weight restricted. I was unable to get on my flight at the designated time so now currently sitting in another plane 2 hours later and still haven’t left for my destination GRK. This is the worst I’ve been treated since flying with American Airlines."
Cons: "If I was able to get on my original flight without downgrading and weight restriction issues. I am highly inconvenienced by American Airlines"
Cons: "Nice crew. Nice flight. Wish there was a bit more legroom"
Pros: "Most was pretty standard. We did arrive 30 minutes early, which was nice."
Cons: "My bag was checked at the gate, and I was told I could pick it up in Sint Maarten, my final destination. I arrived in Sint Maarten to learn that AA had left my luggage at Charlotte Airport, despite having landed 30 minutes early."
Pros: "On time"
Cons: "Reduce time spent on tarmac."
Pros: "Nothing. Door closed in my face departure board never showed it was boarding and I ran from my other delayed flight to try and catch the Wilmington flight"
Cons: "American needs to step up their device and the airlines should be punished for their lack of service If an airline vises a non weather delay there should be immediate compensation for passengers. No different than what retailers do to their suppliers when supplier is late delivering merchandis"
Pros: "Great first class cabin crew."
Pros: "Seat was comfortable"
Cons: "I was annoyed when I was told I would have to check my carry on because there was no more room in the overhead compartments. Then as I was walking down the aisle to get to my seat I saw a lot of room in the overheads."
Cons: "Service was excellent"
Pros: "I like that I made it home alive."
Cons: "Everything about Departing and arriving was a Poor experience. I might not be using this particular airline again. 4 Airlines now on my list of do not use."
Pros: "No need to drive from OKC!!!"
Cons: "Flight crew was an hour late to the flight, whereas customers were waiting for far longer than that."
Cons: "Left Newark 2 hours late which mean missing connections in Chicago by 20 minutes. From that point on American was inept in getting me to MSP."
Pros: "Entertainment streaming was decent."
Pros: "Staff very professional, everything else went as planned. That's all one needs."
Cons: "We had a hard time hearing (clarity of speech) announcements over the intercom at the gate & on the plains (specially when the captain spoke). Nothing life threatening, but wouldn't want to miss something important."
Pros: "Rude staff at the check in counter both flights. Very disappointed in American"
Cons: "Rude agent at first check in and again at second check in"
Cons: "Three hours delay. I paid for a upgrade to first class. But because of the flight change i didn't get to keep my upgrade and I had to beg for a refund. I have had two trips in the past 5 days and all flights have been anywhere from 1 to 3 hours late. Worst experience with AA I have had in a long time."
Pros: "Got me to where I'm going safely. Crew was nice."
Cons: "Flying is painful"
Pros: "It was a larger plane than the first leg of my journey so I did not have to gate-check my carry on luggage."
Cons: "It was a bit of a bumpy flight during take off and landing. Flight was cold, but not freezing - tolerable."
Cons: "No personal space or legroom. Uncomfortable seats."
Cons: "Flight delayed but the airline "autorouted" off my flight without informing me. I ran across the airport in Charlotte with my 2 small kids to find my original flight still there and I was kicked off of it. Irate and beyond bothered I got nothing but I'm sorry and you can get another flight in over an hour. So my small children and I will not arrive beyond dinner and bedtime. Unacceptable."
Pros: "I liked that you could watch TV and movies from your personal device without a charge."
Cons: "That the flight was delayed."
Pros: "Flight left on time. Staff was excellent like always."
Cons: "No outlets on the plane. My flight was suppose to have WiFi but it didn't work."
Cons: "Bathrooms in the airport deplorable. Gates not so clean as well."
Pros: "Great attendants. Easy ride. Easy take off, easy landing."
Cons: "We departed late due to something going on in the runway. No free wifi option."
Pros: "Ticket price was competitive."
Cons: "No individual entertainment systems on the seat backs--4.5 hours is a long time to be sitting on a plane with only an overhead screen showing whatever movie the airline chose. Also, charging $125 for a carry-on pet that has to stay under the seat AND having it count towards as one of my two "free" carry-ons is ridiculous. The flight was delayed because one of the crew was late."
Pros: "Friendliness of flight crew; entertainment choices."
Cons: "Food was poor for first class."
Pros: "The flight arrived early which was nice. But that's the only good thing about this flight."
Cons: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."
Pros: "3 hrs delay Small plaine No entertainment"
Pros: "Priority boarding provided by my credit card"
Pros: "The staff was completely nice (except when I was trying to rebook my ticket and I felt like there was no understanding of what I was going through)."
Cons: "There was a strange situation outside of LGA wherein I sat in a car for nearly an hour once already at the airport. I don't know what was going on but we were trapped there and it caused me to miss my flight. There were no other flight out and I ended up having to book an entirely new ticket. I believe that LGA or American Airlines should refund my expenses, because otherwise it makes me not want to ever go through either again."
Pros: "On time departure and early arrival."
Cons: "No meal. Only a bag of pretzels and one drink. Even half a sandwich would have been acceptable."
Cons: "Everything was ok"
Pros: "Stewardesses tried to make up for disastrous management mistakes. One customer service rep was helpful when Kiosk refused to give me boarding pass or seat assignment or pay for baggage check--ALL USING MY AMERICAN AIRLINES ADVANTAGE MASTERCARD!"
Cons: "Change of airports from EWR-Oak to JFK/SFO after I had printed boarding passes. Got call from AA but when I picked up, no one was on the line. Equipment prob, they said. I think it was two half full planes and they screwed the EWR passengers. Manhattan was in gridlock because of UN session. I discovered change when I arrived to check luggage curbside at EWR. 3 hours of stop and go traffic to get there. See other box re kiosk problems. Boarding pass didn't have my TSA FTN so had to go back. Could not check luggage curbside. Got seat in last row when I noticed boarding pass had no seat assignment. They lost my luggage at SFO. There's more, but..."
Pros: "I liked the seating on the first part of the flight and the snacks"
Cons: "Our pilot was the choppiest pilot I have ever flown with. Don't know if this was his first time flying or what. I was so happy this was only a 30 minute flight. He/she was terrible. More schooling should be a requirement until u can fly and turn smoothly."
Cons: "The exit row seats were very confining g..way to narrow due to type of seat used..had the tray in the arm"
Pros: "On time"
Cons: "3 hrs on tarmac then weather canceled flight then hoax shutdown JFK"
Pros: "The flight had a 3+hour delay leaving New York and the connecting flight from Phoenix had another hour delay. The customer service rep on the phone did her best to help me but there was no way for me to get to my destination on time (I had given myself a 2.5 hour cushion."
Cons: "Over 4 hours of delays made me miss my best friend's wedding rehearsal dinner-- and i was the best man. Completely unacceptable."
Pros: "every thing is okay other than the delay."
Cons: "delay in departure for 2 hrs"
Pros: "i was delayed first for 2 and a half hours in newark which changed to 4 hours and were told because of refueling. which made me miss my connecting flight in phoenix. then the new flight i was put on in phoenix i was rushed onto the plane only to sit and wait on it for another 2 hour before taking off. terrible experience"
Cons: "Still waiting to get on it"
Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Pros: "The crew was good the set was not bad."
Cons: "Not sure"
Pros: "Very organized"
Cons: "No issues, I found value for the amount I paid for my flight"
Cons: "More water, drinks. The food was absolutely horrible."
Pros: "Very courteous crew!"
Pros: "It was just a quick flight, but everything/everyone was efficient and made the process/flight no problem. Great experience."
Pros: "The crew was quite nice"
Cons: "Newark airport terminal C is totally a mess"
Pros: "We landed 45 minutes early!"
Pros: "Seat was comfortable but paid up for extra leg room"
Cons: "I was in business class and was terrible The airplane too old , so expensive for that? Can’t believe it..."
Pros: "The staff was kind and flight was smooth"
Cons: "The plane was small and cramped. I could barely bend down to get my bag from under the seat in front of me and I'm tiny. I can just imagine how bigger people felt."
Cons: "I was not on this flight because my previous United flight was late! So I am having to sit all from 8:00 am till 8:25 pm in the airport. I am not happy."
Pros: "They were very kind to my very tired toddler for a late night flight."
Pros: "It was a good flight, no turbulence."
Cons: "The flight was delayed several times by 15 minutes. Not sure why they could not tell us how long the flight would be delayed all at once. They track the flight and know when it will land, don’t they?"
Pros: "All the flight crew was incredibly attentive, particularly with those with special needs. From helping them to use the facilities to getting them little extras. It was a nice thing to see - especially in a such long (14+ hrs) flight."
Cons: "The entertainment system and service carts were quite outdated. There were no visible place to charge my phone. It takes away from the strong people service."
Pros: "United staff worked with me to book a round-about itinerary on a different airline that got me to my destination within 8 hours of the original flight. Progress announcements were made at regular, predictable intervals."
Cons: "My flight was cancelled an hour after scheduled takeoff due to mechanical issues. The plane was actually repaired, but the time it took to do so exceeded the flight crew's hours. I understand the practical implications, but in the moment it did feel maddeningly bureaucratic."
Cons: "Delayed due to a late crew member. Arrived 2 hours late into O'Hare making for a very tight connection. Other than the delay, all was fine."
Pros: "Quick flight, no complaints."
Pros: "Boarding seemed efficient"
Cons: "In flight entertainment didn't work"
Cons: "Pilot need to improve on communication skill, use better judgement when storm or other situations arise don't boarded the plane and let customers. Wait for 2hrs then turn back to the gate, I don't know what are the protocol, but letting cust. waiting in the plane on the tarmac for 2hrs that's unacceptable. Thank you"
Pros: "Smooth flight, friendly crew"
Cons: "I didn’t like the fact that you had to pay for in flight entertainment. Too many offer it complimentary so this is a negative for me."
Pros: "The pasta was great."
Cons: "Halfway through the flight the entertainment froze and could no longer have access."
Pros: "Departure from Newark was delayed but the man at the desk, an entertaining guy, kept us informed."
Pros: "United Airlines for a change did a decent job flying back to LAS unlike our flight from BUF to EWR which got canceled and we had to drive to Newark which was not only disappointing but to witness customer service uncaring even more distressing."
Cons: "We may not choose UA for our family from now on. Quite a bit of confusion even when trying to reach customer service over phone, the hold time is 15 to 20 min?"
Cons: "Plane delayed due to maintenance at the hub airport of Newark and no gates upon arrival in DFW at midnight."
Pros: "Great crew and flight attendants, kept us informed of everything, very helpful and prompt on all questions and requests. Movie selection was impressive. Boarding was efficient and flight even left early. Surprisingly pleasant experience in economy for a long flight."
Cons: "An hour late which made me have to run to the next gate which is not pleasant for a 70 year old with a bum knee."
Cons: "I asked the service attendant when I checked my lagage to change my seat to an aile seat. Even though there weren't anybody awaiting in line she could not be bothered, she got rid of me and asked me to do that at the gatw. By the time the gate opened there weren't any ailel seats. The service people are trained to be rude and treat all passagers as slaves. I would not fly United if I will have a different opinion."
Pros: "We arrived safely at PDX"
Cons: "We left 3 hrs late, arrived very late at night, I did not get home until 2 a.m. There was no apology. There were no plugs for computers in the back of the plane and I got stuck between a fat person to my left and a fat person in front of me who leaned their seat back as far as possible. It was hideous."
Cons: "Plane was supposed to depart at 5:30 did not depart until around 7:20!!! Had to sit on plane for almost 2 hrs!! We were NOT OFFERED anything to drink Not even water!! Jet Blue would NEVER be neglectful, they are very service oriented. Plane was full & 2 babies on board one was fussy crying at times. It was s nightmare!! I was exhausted from traveling to NYC & Philly! & the delay & lack of service was AWFUL!! Could not watch TV, bc It either connects to phone, I could not connect it or I think you had to pay! Unheard of!!!I love to watch CNN, MSNBC & Fox it makes the time fly!! Hopefully will Never have to fly United Again"
Pros: "It was nice to get free wine on the flight. Had I know what I was about to endure I likely would have had more. Honestly. I am uncertain how you can stay in business."
Cons: "The temperature in the cabin was way too cold and the excuse of a blanket is really insulting to be warm enough to sleep. The video screen was tiny and grainy. Every time the PA system was used it buzzed so whatever was being said wasn't comprehend-able. The biggest complaint was the seating room. I understand that you want to get people into more legroom seats but honestly there should be a regulation for the inhumane way you treated those of us that did not ante up more! I thought I alone have these opinions but once you get me back home, you loose my business forever. I will take my Transatlantic flights every six weeks elsewhere."
Pros: "The crew was polite"
Cons: "It took pass our departure time to get people onto the plane, the plane was super delayed 8:25 turned into a little over 10, and I was super uncomfortable the whole flight. Spent the majority of my day in the airport just waiting on this flight."
Cons: "United sent out a series of delayed flight communications times that all contradicted each other. Flight updates did not give me adequate time to arrange my plans to accommodate their sporadic updates for fliget 4132, resulting in me missing my flight after paying a $95 dollar cab fare. May 1, 2017 United failed in my eyes of a loyal customer."
Cons: "Flight was delayed two hours because they were waiting on an aircraft, which happens but no one to the time to explain or apologize even when asked. An apology goes a long way when you are stuck in an airport with every restaurant closing and you're hungry and tired. Definitely only flying delta or southwest from now on."
Pros: "That small propeller plane was an exciting experience!"
Cons: "The airline failed to notify us of the flight cancellation. After figuring it out on my own I suffered great inconvenience because had I been notified on time I could have weighed out my alternatives."
Pros: "Safe flight"
Cons: "My flight was cancelled after being delayed a few times. I was offered to be on standby on flights that's were overbooked the next day. The closest airport was 2 hours away with a different airline."
Pros: "The pilots"
Cons: "It's united."
Pros: "Great entertainment options. Thank you"
Cons: "The wi fi should be free of charge"
Pros: "Crew was very pleasant and accommodating. Flight was as smooth as glass; great on time for departure and arrival."
Cons: "Did not give senior citizens who needed it any extra time to board; only disabled people. Free snack portion was extra stingy. Other airlines we fly moffer more than one tiny package! One of our party had a seat (aisle) that he could not move in once seated. Free entertainment was very stingy! Other airlines offer much more free entertainment in the way of TV."
Pros: "Had a great night sleep despite it being delayed 3 hours."
Cons: "Flight got into LA and 2:00am but overall the service was good"
Cons: "without notice, plane made significant shift ..about 70 degrees..... Passengers began to scream. after about 5-10 minutes, pilot announces we were 10 miles away from plane in front of us and got caught in its tail wind. I was never so frightened on an airplane as this flight."
Pros: "didn't crash"
Cons: "the plane started while there apparently was a hydraulic problem which made them decide to turn around right before the Atlantic and fly back all the way to New York in a plane that shouldn't have taken off in the first place. Flight eventually got cancelled."
Pros: "More luggage storage (overhead and under the seats) on this international flight than on domestic. Most everything else was as expected."
Cons: "The toilets smelled and were messy a few hours into it. (I was on a Korean Airlines flight recently and their toilets were always clean and nice!). The crew were mostly efficient and worked well together BUT only one (out of the 4 or 5 in our section) smiled at passengers and looked like she was actually enjoying her job. One blanket wasn't cleaned well enough."
Pros: "The crew was fantastic ! My daughter was anxious during some unexpected turbulence and she was very supportive . Movies and entertainment were good . Food , acceptable."
Cons: "The space allotted per person is ridiculous. And I upgraded to extra leg room ... What extra legroom ??"
Cons: "I was early to my flight and sent to the wrong gate. When I received the notice that the gate had been changed, I had a long way to go to get to the correct gate and limited time. Since I have arthritis I was very inconvenienced making the gate."