Cons: "Stop pandering fear with masks."
Cons: "Everything was great"
Pros: "The aircraft was extremely clean. Crews were helpful and patient with passengers as they boarded and asked questions."
Pros: "Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival."
Cons: "Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel."
Pros: "The crew was amazing and the flight was fast and smooth. Seating was great"
Cons: "Nothing needs to be corrected"
Cons: "Traveled Comfort Plus. Looking really crowded in the main cabin."
Pros: "The gate agents and flight crew were very accommodating."
Cons: "I was extremely annoyed that TSA Pre-Check was unavailable at Terminal 2 at 8:15am. This is unacceptable and not the TSA's fault. I fault the airline for this oversight. Delta needs to communicate better to the passengers if there is a possibility of this service being unavailable at an airport."
Pros: "Crew was great"
Cons: "Thermostat broke, wi fi didn’t work. Temp 60 degrees entire trip. Sucked"
Pros: "Delta as always top notch!"
Cons: "I had window seats on all flights and was boarded after those in middle/aisle seats 3 out of 4 times. Less legroom in the cheap seats. High whining pitch on speaker during announcements on last leg."
Cons: "Even the baggage was quick (highly unusual for Columbus, Ohio)! Everything went smoothly."
Cons: "Person next to me overflowed into my seat…"
Pros: "Although the weather was sketchy and the flight was delayed about 2 hours, the actual flight was much smoother than forecasted."
Cons: "First time I've experienced a boarding procedure that seemed disorganized."
Pros: "Departed on time. Very courteous crew."
Cons: "Nothing."
Cons: "The floor of the aircraft was cold!"
Pros: "Flight attendants"
Cons: "Food"
Pros: "Immagration was fast and organized didn't take long to move through customs. Quick and smooth"
Cons: "It was a late flight and didn't see the flight crew much at all"
Pros: "Everything"
Cons: "No chicken sandwich."
Pros: "Short flight! Crew nice enough!"
Cons: "Boarding seemed slightly delayed"
Pros: "Excellent crew, snacks and coffee, comfortable economy seats. Plane landed 15 min early. Bags beat me to the carousel."
Pros: "Generally, Delta is cleaner, their terminals are much nicer, and the experience is better than one with American and United. I wish they had more direct flights to my normal destinations--I'd fly with them more!"
Cons: "Someone unloaded a lot of crumbs on my tray table and they all got smooshed on the back of the seat between the tray table and chair. It was pretty nasty. (The tray table was clean, the back of the seat wasn't. Please be nasty.)"
Pros: "Gate Agent was extremely helpful and compassionate regarding making sure our family (traveling with adolescent children)was accommodated ."
Pros: "On Time, comfortable seats, good coffee and mixed nuts, smooth flight and landing."
Pros: "Good staff, plenty of room, comfortable flight, smooth flight"
Cons: "Some passengers behind me didn’t get snacks and drink"
Pros: "We were early, I had free Wifi, I love Delta!"
Pros: "Very comfortable and didn't feel cramped. Quick flight."
Cons: "No choice in snack and I couldn't eat what I was given. Staff appeared checked out and not bothered. No entertainment but it was a quick flight."
Pros: "Female flight attendant was incredibly personable and had a bubbly personality. Definitely made you want to smile"
Cons: "Not enough room. Could have better technology and better food choices."
Pros: "Always nice to be on an American plane out of an American airport.....SO much more professional. :))"
Cons: "My flight got cancel two days in a row due to outrage power in atlanta."
Pros: "The initial boarding process was quick, smooth flight"
Cons: "I've never had a flight wait over 30 minutes past departure got other people to make a connection and get on to this flight. Seems beyond normal and wrong to those that were there in time and on the flight to support an on time departure"
Cons: "For the second consecutive Delta flight, one at LGA, one at JFK, (it’s never happened on any other airline) TSA pre-check was closed and over a dozen agents trying to upsell the CLEAR program were working hard to get people to spend $175 not to wait in the resulting one hour long line."
Pros: "Very pleasant customer service, excellent bag delivery service."
Pros: "Had tv & movies available but kept losing signal"
Cons: "Terrible turbulence. Very rough landing. No beverage service. Late taking off."
Pros: "Quick boarding/unboarding."
Cons: "Wouldn't allow me on earlier flight, when there was room, without change fee"
Pros: "The crew and service were outstanding, seat was comfortable."
Pros: "I was going for weekend trip and because of delays I would've been there less than 20 hours. But Delta was terrific in giving me a refund and essy to work with via Twitter. 2 hour phone delay but they called me back to complete refund."
Cons: "Chaos at gates. Changed gate 3 times. No real updates."
Pros: "Even with the weather being bad, the flight crew handled the situation really well. No one on the plane freaked out which was awesome, so I'm happy with the way they handled it."
Cons: "The weather was pretty nasty so we had to be re-routed to Cleveland to get more gas before landing in Columbus. It definitely wasn't the airline's fault, but it still was annoying. Thankfully I didn't miss anything!"
Cons: "Super delayed. Sat on runway for 2.5 hours"
Pros: "Plane and flight were ok"
Cons: "The restaurant in CHS took 15 minutes to tell me they didn't have what I'd ordered thereby denying me the chance to a real meal all day. I wish they'd put real meals back on the flights"
Cons: "Delayed flight, mechanical"
Pros: "Excellent. Smooth staff. Lots of humor and smiles"
Cons: "No entertainment except paid WiFi."
Pros: "I was very grateful to have made this flight on standby."
Cons: "Someone has to sit in the seat next to the restroom. Had I a choice in the matter, I would have preferred to sit elsewhere. But as I said, I was grateful to have made the flight, and arrive at my destination a mere 3 hours late."
Pros: "Got on earlier flight as standby."
Pros: "Cookies"
Cons: "Late"
Pros: "The crew was polite and helpful"
Cons: "The plane was 30 minutes late arriving in MSP"
Cons: "Hand carry shouldn't be charged as other flights."
Pros: "The flight was pretty seamless."
Cons: "There was a delay because of a electrical problem. This seems to happen a lot with Sun Country."
Pros: "Very friendly crew."
Cons: "No snack provided on the 3 hr flight back, just drinks."
Pros: "Nothing. Everything was mismanaged and poorly handled."
Cons: "The incompetency"
Pros: "Quick tsa at bos cause of own gate set up"
Cons: "Tight and worn seats, had gate issues so sat an extra 15 min at gate in Minneapolis on top of taking off 30 min late from bos"
Pros: "New seats"
Cons: "Seats lean back so far that the person in front of you is practically in your lap. Awful awful. Flight attendants were nice to their friends flying on the plane."
Cons: "The lady checking me in said I could pay $40.00 for carry on or $25.00 to check my carry on luggage. This did not happen in SFO. The upper bins were somewhat empty and the plane wasn’t full. I don’t understand why it was different on my way home. Since I had to check my carry on, I missed the airporter by five minutes and had to wait over an hour."
Pros: "On time. Roomy and smooth."
Pros: "Nothing small or budget when it comes to boarding, flying and landing experience . Took MSP to LAX e route to China."
Cons: "On time, friendly staff. Breeze to check in from Terminsl II at MSP"
Cons: "New management is making Sun Country like Spirit. Low fare flight, adding pricing to every thing else."
Cons: "No food was served. No entertainment available."
Cons: "Departing flight was delayed without notice"
Pros: "Smooth ride got us from A to B. Device to watch movies or TV shows for a fee."
Cons: "Very crowded, you now need to pay for seats if you would like to select then ahead of time. No snacks. Space seems much smaller then I have encountered. New baggage fees, you have to pay if you want to put something in overhead bins. Was told that there are TVs that drop down but that's not true you can pay for a device to watch movies."
Pros: "The crew on the ground and sky were amazing. Everyone i talked to was kind and understanding while dealing with a difficult situation."
Cons: "Ultimately, sun country could of communicated better all around. Was not informed that the flight was delayed until I checked into airport/ even though we were told that the airline knew that the plane was late “all day.” Arrived for a 3:50 flight and did not take off till after 9. Furthermore, there was limited communication regarding when we would actually take off. Checking-in I was informed boarding would start at “6:40” and then we did not board until 830-9."
Cons: "The flight did not leave on time into Las Vegas. Sun country had no update until the flight departed the gate"
Pros: "Quick check in, good boarding, great staff."
Pros: "I had more space between the seats in front of me and my sear, but barely any room to tge sides. The crew was friendly."
Cons: "There was no complimentary food, no wifi, There was always a line for the bathroom."
Pros: "Flight crew were all professional and efficient! Relatively smooth boarding and on time departure and arrival."
Cons: "Don’t know if it’s just in the exit row, but it is not an exaggeration to say that was the most uncomfortable plane seat I have ever sat in. I’ll bring my own cushion next time I fly Sun Country haha. Also, Sun Country’s app needs work."
Pros: "Comfortable seats. Very good basic service."
Cons: "Jimmy John’s sandwich"
Pros: "Nothing"
Cons: "Everything"
Pros: "Everyone and everything was extremely efficient. I particularly enjoyed the pre-recorded timed announcements."
Pros: "Overall, flight was on time, crew was pleasant"
Cons: "Extremely warm before we took off"
Cons: "Flight was not on time"
Cons: "We were in the last group to board and were forced to check our bags (with one other person), as the gate agent claimed there was not any remaining overheard storage space. Not only were there several spots for bags once we got on the plane, the overhead bins directly above our seats were practically empty. I don't mind cooperating when these things happen, but it's extremely frustrating when they happen completely unnecessarily."
Pros: "The pilot came out and said hello to everyone before the flight."
Cons: "Domestic flights charge for food."
Pros: "Nothing"
Cons: "Seats were uncomfortable and old. Crew seemed snippy although I had no direct issue. Absolutely no snack or entertainment unless you pay for it."
Cons: "I did not like that I flew over 6 hours to California with no entertainment . None of their planes have wifi and no tvs. The chairs were also uncomfortable ."
Pros: "Not much at all."
Cons: "Return flight delayed to combine with other later flight. Then they up'd the departure time of new flight by 40 minutes at the very last moment. Most people had no idea that departure was moved up or that boarding had started. They started to threaten to depart w/o passengers not yet at gate. VERY POOR customer service. Only one working bathroom in the back of the plane."
Cons: "I was surprised there wasn't wifi available onboard. I know sun country is working on it. I won't fly it again until wifi is available."
Pros: "The crew was great--very pleasant and attentive. Flight was smooth with an easy landing."
Cons: "At the Sun Country desk in Minneapolis they told me they couldn't check my bag all the way through to San Francisco because they didn't have an arrangement with Virgin America. I learned in Las Vegas after claiming injury checking my bag that they do have an arrangement, and that agent just didn't know about it. Kayak should never have allowed me to book a ticket where I had to re-check my bag and go through security again without a big warning, so I'm unhappy about that. Additionally, it seems like Sun Country needs to get his ducks in order regarding baggage agreements. The change in Las Vegas was stressful and involved switching terminals as well – not ideal."
Pros: "It was a last minute reservation due to a death and we had to get to mpls that day. Everyone was great. Very accomodating. Making sure my daughter and I sat together."
Cons: "The snack selection and small cup of drink (mostly ice). Had to ask for a second drink when they used to give you the whole can."
Cons: "Upon arrival, we had to wait about 30 minutes waiting for a gate to be open so that we could deplane."
Pros: "You cannot checkin online without joining Ufly.....but no one ever told me that......this is ridiiculus"
Pros: "Got us home safely, finally!"
Cons: "Flight delayed twice - one hour total delay. Crowded - surely the smart people at Sun Country can figure out a way to jam more people into the limited space available and raise the rates on the cattle-car experience another notch or two."
Cons: "I didn't know that we wouldn't be able to get our tickets until 2 hours before our flight because they didn't have a kiosk in Boston. Also the gate had very limited food options and once we went though security for a delayed 10 pm flight the one for place was already closing at 8:30."
Cons: "Flight was purchased 8/2016 but never ticketed and subsequently cancelled by the airline. I was never informed until I tried to check in online. I was then told the only thing I could do was to purchase a $1045 first class ticket or buy a one-way with a different airline. Customer service was not very helpful for me or for the airline's business."
Pros: "No frills"
Cons: "No frills"
Pros: "Low price."
Cons: "Crew was overly brusque."
Pros: "Every one is warm and friendly"
Cons: "No complaints"
Pros: "We left and arrived on time"
Cons: "It was cold, would have been nice to have a blanket or know that one is not provided. Next time I know to have a sweater with me. Not a big deal."
Pros: "Very Friendly and courteous."
Cons: "No complimentary snakes No inflight entertainment"
Pros: "Everything was on time and there were no problems."
Cons: "Narrow seats. Not even a snack on the flight? You can however buy lunch if you want to."
Cons: "The on line aspect of check in, printing of boarding passes etc was nonexistent."
Pros: "We boarded the plane on time and got to our destination on time."
Cons: "There was no free wifi"
Pros: "I liked the flight was cheaper, it was on time, getting on the flight was quick."
Cons: "The temperature on both flights was warm. Normally I'm used to planes being cold but Sun Country Air likes to keep it really warm. I also didn't like how small the seats were to each other. Very squeezed in. Lastly, the crews should smile more and act like they care about their job."
Cons: "Sun country needs accessible kiosks to chech in,,,,,,,,"
Pros: "Color of the seating, the green upholstery gave it a cheering pop of color Appreciate being able to have a can of pop, with a glass of ice"
Cons: "Hand held movie device, 12 min. Into the movie it froze... Flight attendant was awesome at reimbursing me. Did not enjoy any food, Should have NA option in your survey."
Cons: "If they can’t serve beverages. Can we be allowed o e water bottle through security?"
Pros: "The pilots and the team did a good job."
Cons: "They changed my seat i paid For last minute and sat me in a small seat when i paid For extra leg room."
Pros: "Everything was great"
Cons: "The crew was rude, we left over an hour late due to human error, there was no food for sale and the internet was down"
Cons: "i was on a commuter jet for 2 1/2 hours which was cramped and uncomfortable. no wifi or any entertainment. we sat on the tarmac when we landed for approximately 10 minutes even though we were not early."
Pros: "Flight was mostly empty and it’s a short trip."
Cons: "Super hot inside the cabin and little we could do to lower the temp"
Pros: "All"
Cons: "Nothing"
Pros: "The 2 flight attendants who continued to work this flight were amazing. The gate agent in Phoenix was also great."
Cons: "7 hour delay initially because of a mechanical problem, but massively exacerbated by an inability to find crew. Disappointing...."
Cons: "My seat was disgusting when I went to sit in it. Then I discovered the seat was broken. 24A"
Pros: "Seats were not too cramped."
Cons: "Wifi that actually worked."
Pros: "flight took off exactly on time & arrived on time"
Pros: "Once the flight began everything was fine"
Cons: "The flight was delayed 3.5 hours without a solid reason being explained to the passengers"
Cons: "Plane was too warm during flight. Aisle is narrow, seats are semi-hard. Lav needed attention (ran out of towels)."
Pros: "great trip and crew"
Pros: "Seats"
Cons: "WiFi was weak...things were stolen out of my carry on checked at the gate in Charlotte...I had the only bag checked at the gate."
Pros: "Very nice new plane."
Pros: "Quick flight"
Cons: "Getting through security at O'Hare was horrible. My plane seat was too upright and felt like it was not bolted to the floor properly."
Pros: "Quick flight, great crew, orderly boarding. Updates to gate were clearly communicated"
Cons: "Very annoyed at "Basic Economy" being a thing. Annoying way to get more $ for the same seat. Avoiding any airline with this status."
Cons: "British Airways/American Airlines lost/delayed luggage again! Then send an email in the middle of night with a link to schedule home delivery of the luggage that was valid for 4 hours only. It is clearly an attempt to cheat out of their responsibility of home delivery of the luggage that was delayed the second time. Poor, poor service by American Airlines."
Cons: "The crew was very disappointing!!!!!!"
Cons: "No overhead space"
Cons: "Waited an extra 30 minutes for luggage to be loaded. Every American ( British airways partner) flight we took was delayed."
Cons: "I guess I was lucky to get a seat at all, since this last leg of my itinerary was deleted from my ticket when I got to the airport. So my bag couldn't be checked through, and they wanted to charge me for it even though it was a connection to the international flight I had just taken. A truly dreadful experience."
Pros: "DCA based AA gate agents were awesome. We were booked on a flight that was delayed, turned out there was a flight about to depart (it had been delayed 2.5hrs due to weather), but was departing prior to our reg scheduled flight so they put us on standby. No doubt the crew was also columbus based and eager to get home...as they did. Couldn’t be more pleased to get home"
Cons: "Seats are cramped"
Pros: "40 minute flight, on time, no complaints."
Pros: "see above"
Cons: "see above"
Pros: "Smooth takeoff and landing. The seats were comfortable for a 3 hour flight."
Cons: "Stuffy on the plane. This might not be the airline’s problem but it was hot and the air vent didn’t cool me down."
Pros: "We got there"
Cons: "Seats"
Pros: "As usual, the Cathay Pacific staff were awesome and very professional. Never hesitated to serve the passengers with infants/kids and elderly people. My overall experience was great!! Thank you to all staff!!"
Pros: "ON TIME AND VERY SMOOTH. EVEN EARLY! THANKS!"
Cons: "Very high decibel high pitched noise from engines as we taxied to gate in PHL. VERY annoying. Lasted over 5 minutes. ALSO, i didnt need to print out own boarding passes. You could fix your website check in px."
Cons: "Have to pay for wifi use. Entertainment used to be included in flights and was apart of your airfare."
Pros: "The plane was very comfortable. The steward as very helpful - just a cup of coffee when I entered the plane - but after nearly missing connections, it was very welcome."
Cons: "The flight was perfect."
Pros: "They were able to reschedule to another airline"
Cons: "Flight was cancelled"
Pros: "Shabby Cramped"
Cons: "Cramped Uncomfortable"
Pros: "Bridget was managing the cancellation lines with finesse, compassion, and urgency. She was a star! The rebooked flight was fast, comfortable, and landed early."
Cons: "Previous flight was canceled and forced us to stay in DC an extra day. Watched flights continue to arrive and depart from our hotel room. Rebooked using the mobile app but could not check in on mobile or at the kiosk. Waited in line for almost 2 hours for AA to simply check us in and print passes. The flight did not get catering refreshed after landing in DC so no refreshments or snacks were offered during the flight home."
Pros: "GSP easy to navigate- easy option for WNC travelers"
Pros: "Awesome crew. On time."
Pros: "worst experience. Airplane people not so good"
Pros: "the plane, a 380, had comfortable seats, fewer occupants, more and easier access to bathrooms, did not like the larger plane I flew on going to Australia, it held 700 persons could physically reach the lights and when on, they didn't disturb anyone vegetarian food was delicious and nutritionally sound and varied love the soft blankets"
Cons: "not a very good choice of current movies"
Cons: "Small, old plane. No drinks, snacks, or entertainment."
Cons: "Unprofessional, rude, unorganized, & just ridiculous!!!!"
Pros: "N/A flight was cancelled."
Cons: "Flight was delayed and finally cancelled."
Pros: "Pilots avoided turbulence for flight."
Cons: "Music reception was very poor on flight. had trouble accessing Wifi."
Pros: "The flight attendants were so nice. They were genuinely kind and helpful to the passengers."
Cons: "The overhead bins are small"
Pros: "Amazing flight crew."
Cons: "NA, all was well."
Pros: "Employees from the gate agent up to and including the flight attendants we are very accommodating and helpful!"
Cons: "The seats were the most uncomfortable seats I've ever dealt with on a flight."
Pros: "Price"
Cons: "20 minute delay"
Pros: "Allegiant is a Budget airline. Good fares and great service. Nonstop service to less traveled destinations"
Cons: "Nothing for the price."
Pros: "Nonstop flight. Wish it was available year round!"
Cons: "Our boarding and flight was delayed, but we were given no explanation."
Pros: "Crew was friendly, boarding process was easy, and the aisles are spacious"
Cons: "The seats do not recline and are not comfortable. Drinks and snacks are not complimentary."
Pros: "There was nothing outstanding really"
Cons: "It’s a low cost airline, so expectations are very low. Plane was very dirty because it just keeps on hopping back and forth without any cleaning service it seems"
Pros: "Comfortable and inexpensive tickets"
Cons: "It was all good!"
Pros: "Crew food. Seat small little leg room."
Cons: "Plane on time. More leg room."
Pros: "The price was excellent."
Cons: "The flight was delayed for two hours."
Pros: "Early boarding, early taxi, efficient fly time. Great flight!"
Cons: "Everything went quickly and smoothly. Great flight; even the weather was less turbulent than expected."
Cons: "Bad turbulence throughout the entire flight. Hot temperature during majority of flight."
Pros: "Fast boarding. Crew were pleasant."
Cons: "Free beverages"
Pros: "The crew was the best on any flight I have been on. Love their jokes."
Cons: "No hot coffee on 7:40am flight. Not right."
Pros: "That we landed safely in 20 mph winds."
Cons: "Stop stuffing too many people in an airplane, stop charging for every little thing, nothing nice or fun about flying in the US.It is just the fastest way to get to places..International airlines are much better and not cattle planes."
Pros: "The price of the ticket"
Cons: "Maybe to add WiFi"
Pros: "The crew was friendly and the price was low."
Cons: "Communication during our delay."
Pros: "Timing and ease of travel"
Cons: "Nothing"
Pros: "The flight attendants, the space on the plane, the prompt departure and arrival!"
Cons: "Media has not been reflective of my great experience."
Pros: "Easy boarding, very nice crew. I would definitely recommend spending the extra for Priority, it is much faster."
Pros: "We were delayed on takeoff, but pilot made up a lot of the time I. air"
Pros: "Nice having assigned seat. Boarding pass can be obtained through mobile app."
Cons: "Seats do not recline, so not real comfortable."
Pros: "No hassle. No delays."
Pros: "Plane, staff, made best of bad situation. Seats are only OKAY to Good, but NO airlines are really comfortable so by comparison they were good"
Cons: "The delay - this time not due to the airlines, so thus the good review."
Cons: "Was assigned a middle seat. I am a small woman and had absolutely no room."
Pros: "Plane was late. 2 years ago it was late and while there at the airport I heard Allgeant routine runs hours late or cancels. 3-4 hours, not an hour. Good thing I dont fly too often"
Cons: "Both original and 2nd plane had malfunctions which caused extensive delays and doubled boarding time"
Pros: "Being on time and the crew"
Cons: "The chair is not reclining"
Pros: "Boarding was quick and staff was pleasant, Flight was shorter than expected"
Cons: "Bag was damaged during flight"
Pros: "Direct flight, low price"
Cons: "Paying for a seat. Uncomfortable seats"
Pros: "didn't like anything"
Cons: "delays"
Cons: "Our flight was delayed dor 10 hours."
Pros: "I am handicapped and was given the best possible service"
Pros: "Arrived an hour before flight. Check in took 25 min and tsa 30 minutes. Tried to go through expedite line but agent refused to let me even though flight was leaving in 30 minutes. I have received better treatment in new York airports than here in Myrtle Beach. Who would have thought. There were 3 others that missed the flight. Why would they not just let's be expedited?"
Cons: "See above"
Pros: "We eventually got to Las Vegas."
Cons: "Everything. Spend an it make and book with someone else."
Pros: "It was so fun to have a flight attendant that had a great sense of humor. She kept us in stitches throughout the flight."
Pros: "The stewardess was great on trip up there and back!"
Cons: "Little bit bumpy ride in some spots"
Pros: "Great price ."
Cons: "Landing in Austin and having to walk down a wet slippery ramp and then across the tarmac in a thunderstorm ... got VERY wet . How about a cover ?"
Pros: "direct flight to where i wanted to go was great initial fare was very low, add-ons added up though."
Cons: "flight out was handled by Miami Air, lost the money i spent on a seat. everything costs extra, including printing a boarding pass. the app wouldn't let me check in so i had to go to the desk. i had to show the person that the app told me to go the desk then she printed the pass for free."
Pros: "The price and the fact that our flight left late but still arrived almost on time."
Cons: "The gate agent wouldn't switch our seats so we could sit beside each other. We've done this multiple times if we find ourselves not out beside each other and it's never been a problem before. He claimed he had to charge us to do this. We have never been charged before. We fly Allegiant often. The on-board flight crew were so not friendly at all. Typically Allegiant flight attendants aren't as happy as Southwest but they're at least cordial. This crew we're just unhappy, snippy, a little unprofessional (saying huh or what instead of excuse me. Pointing people to things instead of getting it for them or walking them to it) and at one point one stewardess was just rude to a passenger."
Pros: "Bring your own snacks & entertainment you will enjoy your flight. Make sure you eat before your flight. Download the Allegiant Air app to your cell phone you will have a Mobile Boarding pass no need to print use your phone."
Pros: "I am a little disabled... Am in a electric wheelchair, can't speak very well, this was my first flight alone and my chair would not lock in upright position after unfolding it. (If I leaned back on the backrest it would collapse/fold up. I learned I had to lean forward to keep it up.) Everyone was very accommodating and very helpful! At the Provo Airport they gave me a regular wheelchair and I showed them how to remove the lithium battery, remove and stow the joystick and how to fold my chair. No drinks or snacks unless you pay for them. On arrival I waited for everyone else to exit but also took advantage of the lavatory to relieve my bladder ;-). They were waiting trying to unfold my chair. I gave them instructions to step there and lift on the arms and up it went! I showed them where the joystick was, they pulled it out and connected it to the arm, put the battery in the bag, plugged it in, zipped up the bag and I pressed the green button and Voila! it was done! Thank you to the Awesome Allegiant Crew!"
Pros: "Flight smooth"
Cons: "Extra costs"
Pros: "The outbound leg went well except for the very uncomfortable seats that are thinly padded and do not recline. We left on time and arrived on time."
Cons: "The return trip left five hours late due to a faulty plane. I appreciate not using a plane that was mechanically not working. I also appreciate that we did finally leave on the same day we were to leave. The replacement plane was as uncomfortable as the plane used in the first leg of my round trip."
Pros: "Boarded quickly and got into air fast."
Cons: "Way behind schedule and virtually no snacks or drinks."
Pros: "Plane on time"
Cons: "Newark airport security was awful. Only one X-ray security area. Small tight area. No air. Security/TSA kept blaming the customer’s for the slowness. When is lack of X-ray and machines."
Pros: "They lost my luggage."
Pros: "Missed this flight"
Cons: "Missed this flight"
Cons: "On time instead of 5 hours late"
Pros: "Kept getting bumped into"
Cons: "Hospitality"
Pros: "Amazing amount of legroom! Very comfortable seating, even in economy."
Cons: "I would like to see passengers behave better. One lady pushed in at boarding and went ahead despite the checker telling her she was out of order, Another passenger used both underseat storage in front of him and under him so the person in back of him had no place to put things. Staff should try hard"
Cons: "When transferring our luggage from the flight from Panama, we had to walk all the way to the entrance of the airport as if we had just arrived there instead of being able to transfer the luggage directly. This was not communicated, and we ended up walking around a lot and having to ask at the info desk. When we finally got to the counter, the woman there gave confusing instructions and was incredibly rude to us. As for entertainment on the flight, we couldn't do anything without the app, which you have to get before you're on the plane. Boo."
Pros: "This was my first experience flying United. The staff and pilot were friendly even though everyone seemed grumpy and tired. There was a poor baby that cried almost the whole flight-I get it, I was tired and wanted to cry too...ha! They handled everyone with patience and a smile."
Cons: "When we landed in Columbus we were stuck on the plane for almost a half hour because there were issues with the walking bridge. This was annoying."
Pros: "Everything was as planned"
Cons: "Nothing"
Pros: "Staff was friendly and helpful."
Cons: "This airline is never on time. Their employees are rude and unhelpful. Planes were dirty! I won’t fly them again"
Pros: "The service"
Cons: "Plane too small and uncomfortable"
Pros: "Flight on time, good polite service. Ground crew helped me check in again after the flight from Europe and find my way around O'Hare."
Cons: "Delayed for an hour, sitting on plane. Not enough leg room."
Pros: "Excellent service."
Pros: "Comfortable seat"
Cons: "Nothing"
Cons: "The onboard wifi was not working."
Pros: "Entertainment."
Cons: "Nothing."
Pros: "Coffee was delicious. No imagination with the snack of pretzels."
Pros: "For the first time I did not fly on a puddle jumper. Not only was it a real jet, it had good seat comfort and leg room even in economy class. The crew was friendly and attentive. They came by with offerings of water at least 4 times for a 2+ hour flight. Contrast that with my last two 5 hour flights on Virgin and American where they came by with water — ONCE. WiFi wasn’t working for either flight and of course the lack of decent food is discouraging. The coffee has improved which is a plus. Overall, good job, United! Nice not to be jammed in like sardines for once."
Cons: "WiFi wasn’t working and food selection is non existent. Other than that, a very pleasant flight overall."
Pros: "On my flight home from Columbus, there was one guy running the whole ship! He. Was. Everything!!! So Attentive but not overly so. And he read my mind and gave me what I needed before I even realized I did. Thank you to him for one of my best flights!"
Cons: "There really wasn't an entertainment option. A lot of airlines these days have much better service that's simple yet good. Also, just a small pack of pretzels? Fail. You have to keep up with the Deltas and Jetblues of the world!"
Pros: "Nice flight attendant"
Pros: "On time. Friendly employees"
Cons: "The snacks"
Pros: "Landing"
Cons: "No Information about when we would leave jersey"
Pros: "flight was on time. complimentary snack and drink. crew was friendly and happy. plane was clean and well kept. wifi to personal device."
Cons: "not having enough room for everyone's carry on bags"
Cons: "The flight was delayed several hours And no one knew what was going on"
Pros: "Nothing"
Cons: "Airline would not help in any way. Tried rescheduling flight and they wanted to charge me over $500 when I could simply book a $170 Delta flight. I thought they'd help me replace my ticket with another or at least something, but I guess we all know now how United treat their passengers."
Pros: "Wheelchair was provided"
Cons: "Long wait for wheelchair"
Pros: "Crew staff was excellent"
Cons: "Flight was delayed for 4 hours due to a delayed aircraft; followed by a broken seat. Seat seemed to have tape wrapped around the seat back tray."
Pros: "Arrived early"
Cons: "Was way too hot on the plane."
Pros: "Dirty, tired airplane. This (and every other flight going out around our gate) was "oversold"- egging travelers to give up their seats"
Pros: "Seats were comfortable and had plenty of leg room"
Pros: "The crew were very understanding that we all just wanted to be home (the flight was delayed for three hours, so we didn't get home until 2am). They were efficient and got us home safely and quickly."
Cons: "I was not impressed with United and how they handled the delay. The staff did not care that we were waiting for 5 hours for a plane they couldn't even guarantee was coming. No workers were at the gate for a long time to even help out customers."
Pros: "Fast flight"
Cons: "feeling cramped"
Pros: "Crew was very nice and was very responsive with passengers."
Cons: "Flight was delayed so we ended up arriving about 40 minutes late. Not enough leg room which ends up making lots of people grumpy."
Cons: "The aircraft smelled like the restroom due to the fact the aircraft came out of the hangar and the bathroom didn't get cleaned. This flight was delayed as well."
Pros: "Slow return of carry on at end of flight....crowded jetlway with so many waiting."
Pros: "Plane was very comfortable. Attendants were friendly and it was very smooth and quick!"
Pros: "Friendly crew"
Cons: "Maybe pick a packet food that is more favoured by more people. The wasabi peas weren't a good choice for our family"
Cons: "Good trip overall."
Pros: "The lady flight attendant as the best I have ever had. I think her name was Jan."
Pros: "Flight was delayed because they couldn't get their passenger count straight! 30 min delay just to leave the gate!"
Cons: "When we arrived 20 mins late and then no one was at the terminal gate to put sky walk in place! After 20 min wait we had to walk down the aircraft stairs outside and go thru a door and climb two flights of stairs just to get into the airport"
Pros: "Everything was smooth and senseless. And I liked kayak updated me which baggage terminal my bags were. Saved a lot of time walking around the Dulles terminal."
Pros: "We got to Columbus early"
Pros: "The plane had tvs on the back of each seat"