Daily cleaning, installation of cabin HEPA filters on flights from South Carolina to Hong Kong
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Scores according to KAYAK customer reviews
Cons: "When its rain we shouldn’t walk to the air plain"
Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Pros: "Just as I expected. And I made my last connection easily."
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Pros: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Cons: "There were several flight delays and gates were changes a few times."
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"
Pros: "Good flight, arriving well on time."
Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Pros: "Easy to board and easy flight."
Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Pros: "Really friendly staff. Great service"
Pros: "Cabin crew were very professional."
Cons: "Aircraft returned to gate due to fault and was delayed for 45 min."
Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Pros: "Lovely staff, good food, great movies."
Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Cons: "Bag was lost"
Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Cons: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Pros: "Easy boarding, plenty of room"
Cons: "suitcase didn't turn up, although connection was quite tight"
Pros: "The crew service is impeccable. Ground services very friendly and professional."
Cons: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Cons: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Pros: "great choice of entertainment content, friendly crew"
Cons: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Pros: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Cons: "Only one queue for boarding. Flight late on arrival."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."
Pros: "Good and plenty of food available."
Cons: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."
Pros: "The crew was very nice and helpful."
Cons: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Pros: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Cons: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Pros: "Overall, good flight"
Cons: "Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them."
Pros: "Staff very nice, plane clean and nice food"
Cons: "Attendee is very rude."
Cons: "left 40 minutes late"
Cons: "Ran out of the best meal option in Business Class..."
Pros: "The entertainment selection was great and the seats were comfortable."
Cons: "Maybe we needed to specify this earlier, but there were no vegetarian options offered for the meals. It's minor, but it'd be nice to have that option when we're asked instead of needing to arrange it beforehand."
Cons: "Fatigue from job"
Pros: "See above for overall summery both AC and Jaz."
Cons: "Not sure which screwed up on bags."
Pros: "staff was great checkin at the airport was a breeze and love the 2 checked free luggage for international flights. food was mediocre but what do you expect, I'm just glad we got 2 meals and 2 snacks. great touch."
Cons: "only issue was the fact the online checkin was unavailable to us for some reason which basically left my girlfriend and I sitting in separate rows in between 2 people for 17 hours. entertainment was also pretty lacking with only a few movies available."
Pros: "OK service"
Cons: "was not offered a direct flight to Vancouver when it was obvious that I would miss the connecting flight."
Pros: "They seemed like a good airline. It was my first time flying with them, and I got upgraded to business class on the very first flight of my trip. What a great first impression! They're quite service oriented, with attendants speaking multiple languages. The in-flight magazine was good but not available on every plane. The food was usually pretty good, and the live map was convenient."
Cons: "All of the flights were late (I had 6 of them on this trip, all thru Air Canada, and not a single one departed on time). All of my layovers were long, except one, which was planned to be about an hour but ended up being less than 30min. That one was a pain: had to go through Canadian customs and then run across the Toronto airport, but thankfully my next flight was still boarding - and ended up running late because they had to de-ice the plane. One of the flights ran late, and as we were reaching the gate a passenger felt the need to yell racist/ignorant comments at a fellow passenger who wouldn't sit down, and then the flight attendant - overall that was a real shame."
Pros: "The boarding started one hour early to allow passengers to board on time."
Cons: "A flight stewardess did not respond to a call twice as if the call light was not turned on."
Cons: "left with 2 hours delay because the fuel was not ready. Then we had an unexpected landing in Vancouver to change flight crew. That meant an additional 2 hours of delay. Finally we accumulated 2 more hours of delay. The final total was 6 hours of delay for no clear reason."
Cons: "Air Canada cancelled my original flight and it was difficult to reschedule. Customer service wasn't great."
Pros: "Cheap air fares"
Cons: "Could not use airline websites to select seats due to using a third party agent like kayak. Had to call both Alaska Air and Air Canada before I could secure seats."
Cons: "Food was served and drinks only arrived after you finished your meal. This happened for all meals."
Pros: "Good price, clean, free movies, descent movie selection."
Cons: "Bring your own snacks. No gluten free options unless pre-arrange. No fruit, no peanuts, no option to buy food, and the snack gallery only had pretzels. If you like bread, butter and water, should be ok. Close seats, can feel movement of people beside and behind."
Pros: "good to have 3 meals for this long haul flight"
Cons: "Flight delay more than 1 hour ! Took very very long to board Poor choice of movie. Too few, Too old"
Pros: "The crew were very nice and a pleasure to have on board"
Cons: "Everything else. No entertainment unless you download their app, food is lower quality, and there was over 4 hours delay in departing! Never flying again with A.C. Rouge"
Cons: "Even the preferred seats in front are not that long legeooms. Unless it's exit row, don't waste your money on it."
Cons: "Gates changes a lot and no announcement is made"
Pros: "loved the free movies"
Pros: "Decent crew. Decent collection of movies."
Cons: "Overall, this flight service from Montreal for Los Angeles (6 hrs flight) service was worse than the interconnection flight I have experienced in Europe (2 hrs flight). There is no snack provided on this journey and you have to pay for everything (snacks and even the headphones). On the European flights, the snack was provided multiple times for short duration of the flight."
Pros: "Free food and beverages"
Cons: "No snacks between meals"
Pros: "Nothing to like, just fair"
Cons: "3 toilets broken, unfriendly crew, disorder on bording, brake my luggage, I think is enough to unlike them"
Cons: "didnt like the cabin crew attendants. Only 1 I interacted with gave off the impression of friendly. When they canceled the flight, the information they sent to me was inaccurate and during the rescheduling process people were short with me and it took forever. When inquiring about a refund so I could find a faster flight home, they told me they couldnt confirm the amount I might be refunded, but it would be hardly anything. Therefore, forcing me to be almost a day late getting home."
Cons: "on march 13/ 2016 booked my tickets on kayak.com so end up getting it with vayama.on july 28 missed my flight for a family raison called vayama and explained the situation they said they will help me just they need to confirm with the airlines (air canada) and they will give me new tickets.no body called me back ,called air canada said: we have ticket but you need to get it from vayama.called vayama again he said sorry about that i will let everyone know and he promise me that i will get help a.s.a.p.did't hear from them left with my wife and two kids in morocco for a week end up buying new tickets from laufthansa."
Cons: "They lost my luggage!!!"
Pros: "Great service, friendly staff. Good food and wine. On time arrival."
Pros: "Flight crew was great. Aircraft was great."
Cons: "Food could have been a little better."
Cons: "I almost missed my connecting flight due to AC delaying departure in Vancouver. I received no solid information from the stewardess on the flight on whether the connecting plane in Toronto would wait. I mean, really. There was never any explanation as to why the Vancouver flight was late either."
Pros: "The flight attendants, especially Theresa, were fantastic. Theresa was very attentive, fun, and made each passenger feel special. The flight crew Supervisor greeted us each by name and leads a spectacular crew. The seat, amenities, entertainment, and food were just amazing."
Cons: "Business class did not have it's own boarding call."
Cons: "Flight left 20 min. late and did not so much as get a pretzel with our drink."
Cons: "we had to wait really long to get our drinks and see if we wanted anything else. She knew one of the passengers and spent extensive time talking to him and ignoring the rest of the passengers. wasn't impressed. Food was lame, but I suppose it's acceptable for a 1.4 hour flight."
Pros: "Very smooth and easy flight. Very friendly staff."
Pros: "Crew, entertainment, food was 3/5 not many options (I liked it more than not)"
Cons: "No wifi, food selection wasn't really optional and it felt like school lunches"
Pros: "Newer plane, clean bathrooms for most of the flight. Good food choices for meals."
Cons: "No amenities like eye mask, ear plugs, toothbrush etc. No snacks between meals except for pretzels. Armrest buttons get pressed all the time by accident."
Cons: "Checking in was horrible. Lady at the counter was not helpful at all. Although my main carrier for the international flight allowed 2 checked baggage free of charge, Air Canada only allowed one free baggage and 2nd baggage for $100 for the connection."
Pros: "The entertainment was great though the sound quality was lacking. The movies with subtitles were better."
Cons: "The did was pretty dire. Cup of noodles was not a good lunch at all and they ran out of the breakfast and lunch options."
Pros: "The crew and boarding is always efficient."
Cons: "It is a must to upgrade your seat if traveling longer than 3 hours."
Pros: "Staff was courteous and professional. Food was not bad. I could never get a coffee, because they are not allowed to serve hot drinks when the seatbelt sign is on, which it was for minor turbulence during both the dinner and snack service. Would have been nice if they came around again after the turbulence ended for those who wanted hot drinks, but this is just a minor complaint."
Pros: "The choice in entertainment The flight attendents New plane"
Cons: "Flew on a new BOEING 777-200LR. They decided to maximize the amount of passengers per flight by adding additional seats to each row causing very cramped conditions. I am only 5'8" at 160 lbs and was extremely uncomfortable the entire trip. I may have had an extra inch of room from my knee to the chair in front of me. I couldn't stretch my legs out at all."
Cons: "The flight was delayed 3 hours for mechanical issues and so we missed our connection to Frankfurt that evening, and any other possible connection to Europe. Apparently Kayak had been notified that the flight was delayed, but had not relayed the message. If they'd informed me earlier I might have been able to rebook myself on an earlier flight, but I no longer had that option when I arrived 2 hours ahead of my scheduled departure. Although my arrival to my destination was delayed over 24 hours, I was only given a hotel room and enough to buy breakfast the next morning. No vouchers for future flights, no upgrades to an empty first class on the flight to Frankfurt the next evening, no apologies. The women at the gate tried to help me, but the AirCanada representative who I had to call to try to re-book flights was incredibly rude and condescending. She repeatedly talked down to me, and refused to book me on an alternative flight I found because she "insisted" it wasn't in her system. She later found it in her system, and told me that she would not book me on it, but that I would need to get the gate agents to do it due to the "tight connection" I would then experience of one hour through London Heathrow, the same as my originally booked flight via Air Canada in Toronto."
Cons: "The flight was 4 1/2 hours late with no prior notification."
Pros: "Seats were as comfortable as it could get for long haul economy flight. Food was decent everything was clean."
Pros: "Great food and overall service for premium economy. Seats were more comfortable than economy I've had in the past."
Cons: "In-flight entertainment computers are extremely laggy compared to modern tablets. Air Canada should make friends with the Google and Apple's of the world. Should try to include more episodes of the tv shows rather than just a select few episodes."
Cons: "Seats were fairly uncomfortable. Unable to even doze off for a few minutes"
Pros: "I was very kindly provided an upgrade and seat beside was empty, it was a great flight. thank you!"
Pros: ".... the very logical humane boarding, special attention to kids and older citizens."
Cons: ". no vegetarian options.... nothing outstanding or comfort feel... nothing that would make me choose the airline as a preference over others ~ other than the price"
Pros: "The crew on the plane were professional and polite and took exxtremely good care of us."
Cons: "The boarding process was confusing and the gate agents were extremely rude. I attempted to upgrade and the gate agent couldn't figure out the price diiference in fares. I offered to pay a flat rate per ticket which was much more than I had paid to upgrade on the way to Hong Kong and they said the computer wouldn't let them. The comfort of the plane was terrible. I had the same seats on Cathy Pacific and had at least 2" more leg room."
Cons: "Not enough workers. Flight crews so stressed that they ignored passengers."
Pros: "The flight was direct and the food service was good and spaced at timely intervals. The crew was courteous and helpful."
Cons: "Lengthy flights are tiring."
Pros: "Entertainment was plentiful. Impressive library of movies."
Cons: "The noodles for breakfast were way overcooked and tasted awful."
Cons: "I paid $100 for an upgrade on a United which turned out to be the first row, and right beside the rest room (which was erroneously showing as occupied for the first 20 minutes). The traffic made it feel like I was sitting on a bench in Grand Central Station. I chose an aisle seat but ended up mysteriously in the middle seat. I had extra leg room but if I’d eaten the free 5 pretzels I wouldn’t have been able to fit it my seat any longer. The WiFi wasn’t working for the first hour of the flight. The flight attendant got really annoyed when we didn’t look up when he came by with beverages the first time. We all had headphones on and were looking at our personal screens. The activity by the rest room was constant so we didn’t notice it wasn’t just someone waiting for the loo. The luggage took so long to come out I thought my conference would be over before I got it. Overall, I thought it was bad and confirmed why I don’t fly United. Old, dingy planes, poor service. The pilot was pleasant and communicative so there was at least that..."
Cons: "If the flight had left on time"
Pros: "When it finally took off the flight itself was smooth."
Cons: "Plane was delayed coming in, then we were told we were waiting on catering. Then it became a weather issue. Then we boarded. Weather got worse so they took us off. The second time we boarded and were told we’re waiting on catering who wasn’t on site then had to go through airport security. After 3HOURS , we were asked to leave the plane. For rebounding the next morning with no explanation. The next morning the flight was delayed an additional 3HOURS. We were never given food in all this time of a wait. This became an 18+ hour delay. We definitely missed our connection and they rebooked it."
Pros: "Crew didn’t interact-but in all fairness it was only a 2 hr flight"
Cons: "Plane moaned groaned and squeaked with every movement. Turbulence was nasty in the first stage decent"
Pros: "Comfort and way treated"
Pros: "Very helpful crew"
Pros: "Lots of space"
Cons: "Ground agend kicked over my kid’s milk. Stewardess spilled coke all over my wife’s tray and then spilled red wine all over my arm. Seriously."
Cons: "Lufthansa as an agent is a mistake! I had to deal with them prior to flying to the US. I have never ever had to deal with such bad service in my entire life. United was great though and I highly recommend them."
Pros: "The boarding is well organised: providing clearly demarcated lanes for group 1, group 2,etc"
Cons: "The Asian vegetarian meals are tasteless and only one snack — pretzels— available"
Cons: "We booked our seats for this family trip together, but were spread out all over the plane. The gate representative was very unpleasant to speak to. And classic United, overbooked the flight so there was no chance of fixing the seating."
Pros: "The flight was very full and sitting in economy made it very comfortable for a 16 hour flight."
Cons: "Senior flight staff were very rude except for the one gentlemen. We did not receive our vegetarian meals."
Pros: "The crew members were very professional and helped me find a place to store my carryon so I️ did not have to check it in. Also the meals were great and follow with mango sorbet and bottle of water."
Cons: "The back of the plane was very loud and noisy due to the engine."
Pros: "Aisle seat was convenient"
Cons: "Stewards never smiled, acted like they didn’t care about passengers, spilled food in isle next to my seat and very slow to clean up Just not the friendly skies advertised. Will consider different airlines next time."
Pros: "For a coach flight almost 16 hrs, this was a great flight. The crew helped make it a pleasant flight."
Cons: "The crew."
Pros: "Flight was on time."
Cons: "Food has become terrible on United flights. Lots of room for improvement."
Pros: "Crew helpfull"
Cons: "Seats had less leg room Seat belts seemed to be made for someone with waist size 30."
Cons: "Crew is like very impolite for passengers"
Pros: "Average service. Though I've had better fir international flights"
Cons: "Most of the entertainment systems didn't work. The ones that did were very slow"
Cons: "Check in was a disaster!"
Cons: "My booking confirmation told me we were on Lufthansa flight #7644 so naturally we went to the Lufthansa terminal at the airport. We waited in line to check in and were then redirected to a different terminal because we were actually flying United. How did that happen and why wasn't it explained ahead of time? The seat was too small for an international flight and the entertainment was unwatchable because there was a constant screeching sound in the headphones, a problem with the jack."
Cons: "Very little space. Travelled economy on other flights with much more legroom and space."
Pros: "I liked the extra room economy plus afforded me. It was a long flight, no real complaints. What can you expect from a 16 hour flight."
Cons: "No major issues or concerns"
Cons: "Our original flight was cancelled and on the rebook, which added a stop, my family of 4 which includes a 4mo and 5 yr old were all given separate middle seats. When we brought this up we were told only the gate agent could adjust. Although at the time there were seats together they were "economy plus." Not surprisingly the gate agent was very rude when we approached her with the issue, insinuated it was our fault, that we were extra trouble for traveling with 2 small children, and that we may have to be bumped. We were finally accommodated at the last second but it was unneeded stress. Also several flight attendants gave us a hard time for bringing aboard our infant car seat despite the fact it is FAA approved and we bought a seat for it and it is the current recommendation of the FAA to do so."
Pros: "New airplane"
Cons: "Good tray in economy very small, didn't have my choice for food so stuck with chowmein, not good"
Pros: "Fell asleep right as the plane took off and was not disturbed by anybody for the duration of the flight. As a result I do not know whether food and drinks were served and their quality."
Cons: "Bag was lost Inefficient check in employee Poorly trained TSA employees Long wait before take off Very uncomfortable and crammed seat"
Cons: "Airline would not help in any way. Tried rescheduling flight and they wanted to charge me over $500 when I could simply book a $170 Delta flight. I thought they'd help me replace my ticket with another or at least something, but I guess we all know now how United treat their passengers."
Pros: "Smooth ride."
Pros: "The crew were polite and helped to assist the passengers who has the same seats."
Cons: "The entertainment on board was limited, shoddy, and frankly disappointing. Why you are asking customers to download the United app instead of providing onboard entertainment like almost every other airline in the world is unknown to me. In comparison with other airlines (particularly airlines in Asia), it was downright egregious. The airlines top people obviously have no interest in providing any comfort for the those who are unwilling to pay the extra money. I do not understand why the airlines believes people should have to pay for their own meal on a 7 hour flight when they've already shelled out the money for the flight. In addition, why should I have to pay an extra $89 for a so-called premium aisle seat? It's completely inexplicable that the state of all airlines in America have fallen to this level."
Pros: "The flight crew was kind, informative, and helpful. Very professional."
Pros: "Not much"
Cons: "terrible food mediocre service no overnight snacks in a 15 hr long flight no personal entertainment system; with bad movies playing on a large screen making it impossible to get any rest poor drink service"
Pros: "I like the fact that the pilot was being safe because of weather!"
Cons: "Waiting and figuring out what are plans with United to get us to Dulles Airport!"
Pros: "Great service"
Cons: "Waiting an hour to take off"
Pros: "All of the services.crew is friendly.the pilot is very good.we have a smooth landing."
Pros: "The service was good"
Pros: "Good service, quick flight, food/entertainment N/A"
Cons: "Checked my carry on even though there were many open overhead bins and I explained we only had an hour layover in Dulles"
Pros: "Typical flight. Crew was fine, nothing great or memorable. Free movies on devices are nice - although it would be nice for gate agents to mention it prior to boarding so guests without cell service could download the app on the airports wireless prior to boarding if they didn't already have it."
Cons: "Will never fly United again if I can help it. Friday afternoon out of CLT was cancelled and rescheduled for Sat afternoon, we had a Friday night wedding and had to get to Chicago. Agents were completely unhelpful over the phone, went to the airport agents at ticketing counter were also unhelpful and threw up their hands like there was nothing they could do to help us. Finally had to switch to Delta and got to Chicago at 1AM EST, missed the wedding."
Cons: "Flight was delayed for more than two hours. Entertainment was working intermittently."
Pros: "The crew were very pleasant & that was the only saving grace of the journey."
Cons: "Never been in a flight which has been so cramped in terms of space. United needs to upgrade their flights & stop using antiquated airlines. The turbulence for most of the duration of the flight was horrible, while I understand turbulence is beyond the airlines control, I am quite positive a newer airline would have ensured the effect is a lot lower (e.g. A380). The sky was very clear landing into Newark but I the entire journey to touchdown was so turbulent that I almost wanted to throw up, I don't understand the science of flying but I haven't seen an airline wobble so much on a clear day for landing. Overall, I definitely believe United needs to upgrade their airline & until such time, I am going to find a different carrier to fly."
Pros: "Short flight"
Cons: "Missed the flight because the connection was late taking off and landing.'so I am stuck on O'hare"
Pros: "The crew was friendly"
Cons: "It was delayed three hours. The space was cramped. The food were horrible. There were no individual tv screen or outlets to charge electronic devices."
Cons: "Get on it United, hot weather is not a good reason for a twelve hrs delay, hot temperatures didn't come last minute and this flight was not the only one flew out from the airport."
Pros: "Flight left on time crew friendly and attentive"
Cons: "Long flight could not get a diabetic meal !"
Pros: "Got me safely to my destination. Other passengers were friendly and helpful. Sf and Vic airports nice. flight attendants passably pleasant. No food that I was aware of. Entertainment at least there was a wifi option since there were no screens."
Cons: "Check in agents all might as well have been robots, but with bad attitude. Even at the star alliance gold checkin desk the agent was clearly unhappy/furious (seem to be ongoing issues with the system/ machine frustrating him) and was consistently abrupt and cold though our interaction. He did help by lifting bags onto weigh and to press buttons to get the tickets issued, but I would have a much better experience of United if he has shown any sign of warmth or even smiled. I was struggling with a baby in a carrier, and several suitcase, and he didn't show any sign of humanity. The guy who labeled our bags was a bit nicer. The team overal though just barked instructions at the customers, never looked them in the eyes, and seemed to all hate their jobs. We got our boarding passes issues successfully, yes, but I felt on pins and needles like I had to be very careful not to offend anyone.... Which I don't think is what you want your passengers to feel at the start of a flight."
Pros: "Communication between crew and passengers"
Cons: "Seating a bit uncomfortable on my posterior"
Cons: "Seats were not comfortable, no individual tv screens"
Pros: "Crew was polite and responsive."
Cons: "Flight was extremely delayed because of missing flight crew and/or pilot. Boarding announcements were very hard to follow because of overlapping PA systems at the gate. We sat at the gate for a long time before take off, which was uncomfortable because the seats are cramped for anyone above average height and I could not put my seat back or put my headrest up."
Airlines flying from South Carolina to Hong Kong have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Carolina to Hong Kong
Masks required on board, masks provided on flights from South Carolina to Hong Kong
Social distancing seating
Middle seats unavailable to book on flights from South Carolina to Hong Kong
Testing for antibodies, testing for symptoms for flights from South Carolina to Hong Kong
Waiving of change fees. Search flexible flights from South Carolina to Hong Kong