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Pros: The crew was exceptional. They took care of the customers with passion and energy. The Q suites are comfortable and one of the best seats out there.Read more about Qatar Airways
Pros: The crew was exceptional. They took care of the customers with passion and energy. The Q suites are comfortable and one of the best seats out there.
Cons: My flight got canceled but nobody responded from flyus.com
Pros: Amazing crew, seats were super confortable. Overall top experience !
Pros: The seat was ok... not too narrow neither too wide. All crews were awesone
Cons: Plz improve the foods and entertainments
Pros: Amazing trip Qatar airline is great
Pros: Crew AMAZING. Service was impeccable. Food and wine were interesting and varied. Absolutely amazing comfort.
Cons: Media choices were not interesting to me. Used my own device instead.
Pros: The crew was very friendly.
Cons: Seats can get better.
Pros: qatar airways is able to accommodate my low sodium diet
Cons: headphone for entertainment did not work
Pros: Too crowded
Cons: One more staff will be better
Pros: All the crews are awesome and very helpful, especially to the parents with young kid.
Cons: More variety and quality of food
Pros: The crew was very nice, courteous and helpful
Cons: The seats did not have enough leg space, very cramped. You had bigger, comfortable planes on flight from Doha To Washington DC in 2011.
Pros: Crew and flight time
Cons: Entertaiment - pleasee TV
Pros: amazing except for the entertainment system
Cons: Better entertainment system , 6 hours flight is tough without it
Pros: God was good. Staff was efficient
Cons: Seat comfort was terrible. Too narrow. Crew were efficient but were not cordial.
Pros: The staff wad nice
Cons: I have requested sea food and I was told that no request was made and they do not serve it any more.
Cons: Very old flight
Pros: Great service and excellent flying!
Cons: Food was a bit dry
Pros: The convenience because it goes to Nagpur directly
Cons: A very long flight. It was very tiring. Security check in Doha was unnecessary, because we already had it in nagpur
Pros: Wonderful airline! Very nice and friendly staff. I will fly with them again.
Pros: I am taking Qatar on all international travels when possible.
Cons: my flight from Boston to Doha was deleyed and Qatar Airways have no arrangements for the passengers at the airport, I spent more then 15 hours in the transit on those chairs, there was no help provided by the airline
Pros: I like the extra space between the seats that most of their airplanes had; the exception was, I think, the 767. The crew went above and beyond to take care of your needs and always had a smile on their faces.
Cons: The check-in process, leaving Bangkok and leaving Doha, was horrible. Why do I have to wait until 3 hours before my flight departs to check-in and get my boarding pass? This made for long lines and took about 2.5 hours to get a boarding pass in Bangkok
Pros: Very nice arrangements, the seats were comfortable, the food was delicious, and the staff could not have been more hospitable. I would be delighted to fly with Qatar Airways again.
Pros: The staff
Cons: As always the space
Pros: Nice airlines
Pros: Easy boarding. Courteous, helpful and professional crew members.
Cons: No internet service on long international flight.
Cons: Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you
Cons: in flight entertainment interface can be improved to be more user friendly.
Pros: Flight was great, best over seas flight I've ever had!
Cons: My only complaint was that we had a 10 hour layover in Qatar....and it was when the city was closed down. So there was nothing for my new husband and I to do. I wish that the airline would have given us more direction and help. Or have us a room for the night
Pros: Could have done without the awful sexist ads they play on in flight entertainment.
Pros: Everything was excellent as I have come to expect. The business class seat was not one of those new diagonal ones, but made a full width flat bed, so I could sleep for a few hours. Food and service excellent.
Cons: Very uncomfortable seats- Space between seats is very tight
Cons: Missed it because my flight from Colombo was delayed by 6 hrs.
Cons: When I checked my two bags, I was told to pick them up in Doha and recheck them to my final destination at Rwanda. When I arrived in Doha I was told by the transfer desk that I did not need to pick up my bags because they had been checked to my final destination. I even asked them to pull up my flight information and to confirm that, which they did. However, when I arrived in Kigali, Rwanda, my bags were no where to be found. No one has found them yet. I also called Qatar Air before my flight and asked about hotel accommodations for my layover because my layover was from 6:00 pm to 7 am. When I called, I was told that I would be given a complimentary hotel room because of the length of the layover. However, when I arrived I was told that I did not qualify for the hotel accommodation. Then, I was told that a hotel room would cost 250. When i arrived at the hotel, I was told the cheapest was 325.
Pros: On time departure, friendly crew. Comfortable seats for economy class, plenty of entertainment options. A pleasant experience
Cons: The food was okay. The hot wrap/calzone served first was not very tasteful. The breakfast/brunch was better. Not much to dislike overall.
Pros: SPECIALLY THE CREW SERVICE EXCELLENT
Pros: Excellent customer service, smooth boarding, good food.
Pros: Among airlines, theirs is one of the best. The have good leg room in economy, good food, good entertainment, and an excellent cabin staff.
Pros: Respect the scheduel and well organize.
Pros: Crew courtesy.
Pros: Schedule of flight
Cons: Space between seats were smaller
Pros: movies were good.
Cons: 14hour flight and you cannot give terrible food. You should know that. Although, a crew member did give extra food i request for a thing I liked.
Cons: The flight heading back from Scotland was delayed due to mechanical issues and we missed connecting flights. Although that being said, they did provide vouches until we knew the status of our plane.
Pros: It just felt like you are constantly given food and drinks while having an endless amount of entertainment at your fingertips.
Pros: I love the help given by ground crew in KLIA upon arrival. The crew waiting at the exit gate to make my transit quick and easy. The staff took me right to the flight gate, issue me the boarding past without me spending time to locate the transfer counter.. It was hassle free. Bravo! Please keep it up with this excellent service
Cons: The vegetarian food, noodle with bamboo shoot was too salty and plain.
Pros: The plane was clean, the staff was very friendly and attentive, the price was right, the seats were comfortable, and they had a good selection of movies /entertainment. We would use Qatar again
Cons: You charge me around $400 Australian dollar because the emigration change the trip until I get the permission to travel overseas that not my fault , why you charge me all this amount ??!! Please return my money
Pros: Crew was very helpful.
Cons: Food was terrible.
Pros: HORRIBLE EXPERIENCE DO NOT FLY WITH AREOMEXICO!!!
Pros: The crew was helpful
Cons: The flight arrived at MEX on time, but for reasons I don’t know, we could not exit the plane for an hour after arriving at the gate. This hour delay caused me to miss my next flight to Puerto Escondido, Mexico on Viva Aerobus. I had to stay the night in Mexico City because it was the last flight leaving that night, and I had to purchase a new flight to Puerto Escondido.
Pros: Customer service
Cons: If was cheaper to Checked baggage
Pros: Nothing. I’ll never do business with Delta again. Not even to make use of the $80.00 voucher credit they extended. Delta San Antonio manager Delphine is an awful representative of customer service, and a horrible person!
Cons: I should have never flown Delta.
Pros: I like that the middle seat is no used.
Cons: Bording was not organized. Everyone got up at the same time and no social distancing. Was not handeled well. Same with the exit on arrival. Too many people got up out of ture. No sochial distancing.
Pros: Not really
Cons: Being on time not delay 40 min
Pros: Everyone was perfect...!!!
Cons: We need a real meal, we appreciate the snacks but real meal is necessary.
Cons: Despite the fact that I fell skiing and broke my elbow, requiring surgery, for which I sent a copy of the medical procedures, Aeromexico was the ONLY part of my trip, other flights and hotels, that refused to offer me a change of date option. Terrible customer service.
Cons: Every time I fly from Brazil to USA and back I always can carry to luggage of 23kg in American Airlines but this company only allows 1 luggage and they charge me 90 dollars for the second one that’s bad
Cons: No hubo comida suficiente
Pros: confortable and good service.
Cons: More food more room - but hey that’s what we always want
Pros: crew with good attitude
Cons: food was a waste of time, of energy, of bread, etc
Pros: Crew was amazing
Cons: Gave the option to chose seat
Cons: A late flight due to a mechanical problem. Missed connection and Delta was of little help.
Cons: Very bad service, airline unrespectfull, discortesy
Pros: Comfortable aircraft. Great crew.
Cons: can't think of anything
Pros: Great and faster
Pros: The flight was on time at departure and 30 minutes on arrival.
Cons: Since I got a good deal on the ticket, my boarding zone was “Basic”. That kind of sucked, but I still could fit bag in the airplane so it all worked out
Cons: Put in early flight
Cons: Everything. Awful plane, seats and service
Pros: Everything went smoothly
Pros: Overall ok.
Cons: Cabin was freezing.
Pros: everything was perfect. Even though our flight was international the delta airline app allowed us to complete check in process without major delays. - 5 star in flight service and flight attendant personnel
Cons: I liked everything
Pros: Flight was ok.
Cons: Soggy bun sandwich prepackaged with mayo that was not up my standards. Broken video screen meant no entertainment other than the book I brought.
Pros: I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians
Cons: I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians
Pros: Flight attendants were great
Cons: We were moved to the Exit row, but the woman at the ticket desk said that the seats reclined...BUT they did not!! So, that was a bummer!
Pros: Overall experience was great, landing, crew, snacks, movie selections it all was great
Pros: Seat was upgraded.
Pros: Not much
Cons: No leg space whatsoever. I'm 6'8 and am being told to keep my legs in while it is near impossible or I'm eating my legs. I became so uncomfortable I became nauseous. Anyone above 6'4 is having a rough flight.
Pros: Flight was on time, crew was friendly, plane was clean, and boarding was painless and efficient. Food was served which was a huge plus. I appreciate having a choice of almonds for a snack.
Pros: Even though I was disappointed by not being able to get the boarding passes from Delta for Aeromexico’s connecting flight to Bogota, I had an agent greet me after customs in Mexico to issue the boarding pass so I could use the transfer flight line. Excellent service throughout the entire trip.
Cons: Confusion over my boarding pass at the Delta terminal in Detroit.
Cons: My registered luggage was sent LAX->MDE and i had a short change in MEX. Running out of the LAX->MEX plane, the crew the said: "don't forget to pick up your luggage".. and then all went pairshaped. One member of MEX staff claimed the baggage is going directly to destination, another said that it won't and i need to pick it up myself and do god knows what with it. LAX->MEX flight delayed by 30mins, 1hr change time. Everybody relaxed just me loosing all my boozy contraband as i had no choice but to put my registered luggage thru security.
Pros: In some Delta flights that I had in the past the plane was just ok, not bad, not good. But this plane ATL-MEX was great, very nice and conformable plane, it looks and feels excellent!
Pros: They hade entertainment
Cons: No food
Cons: In between Delta and Aeromexico changed my flight and made me travel more than 24 hours. In addition, I was traveling with a suitcase and nobody was able to pick it up for me. Layover time was 6 hours originally. Service from Aeromexico at JFK is the worst
Cons: I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status.
Cons: I has nothing to do with the flight it self! The original fight was cancelled from Minneapolis to Atlanta (with no notice) I found this out by calling!! I was told a confirmation of a new flight was going to be email once the request from the support had been approved (the email confirmation was never received). I was also instructed multiple times to not show at the airport unless I had receive the confirmation. I was up most of the night waiting for this confirmation that never came!! I received an email this morning letting me know the fight from ALT to Mexico had been delay!! When I opened it to view the itinerary it showed she had been booked for the am fight at 6:30 am! after spending another hour and 35 minutes on the phone your support team could not find a fight until Dec.21!! Not to mention the accepted they had problems with their email system and phones, but asked why didn't I called,mmm I was on the phone for the 3rd time!!!! I am very, very disappointed!! Not a discount was offer or a fight the next day even when I was checking an flights were available!!! Here is the other part,,Rosa came all the way from Mexico to care for her ill sister for the last 2 1/2 months, all she asked was to be able to be back home for the holidays!! Your team insisted on scheduling a flight for next week or a full refund!! This was not a money matter!! It's about getting some one home for the Holidays who has helped a ill person during the most vulnerable time in her life!!
Pros: had connecting flight ready
Cons: the plane was 5 hours late, we did not even get free internet of a coffee or a free drink in the waiting room after debarring or in the waiting room connecting was ok, they had boarding passes ready but suitcases took forever to cross customs...getting bags almost an hour
Pros: Arriving to the destination
Pros: Comfortable seats
Pros: I liked the fact that the flight left on time and landed ahead of schedule.
Cons: The flight was rough. The coffee was horrible though.
Pros: Crew were courteous and overall everything was systematic.
Cons: I had to pay for my single piece of luggage AND for alcoholic drinks. That doesn't feel right.
Cons: The staff
Pros: Great upgrade program
Cons: Slow unloading of luggage
Cons: When I got to the airport they were not helping me to get to the right place to get my flight I lost it
Pros: Boarding and deplaning was done three rows at a time. It worked great.
Cons: I still haven’t gotten my refund when this flight was cancelled over 2 weeks ago! Terrible 3rd party service.
Cons: The baggage fee was excessive probably because Kayak had a discounted rate. Next time I will just book with Aero Mexico, it´s the same cost anyway.
Pros: The crew was amazing, very respectful and very timely.
Cons: My experience with Aeromexico was excellent. The snack and drink sets them apart from the other competitors. No delays, and friendly staff.
Pros: The crew was amazing , the site is ok
Cons: I love Aeroméxico , thanks for de service and the food.
Cons: Everything, I will never going to use this software anymore.
Pros: Super nice!!
Cons: Way too much people... We're in a pandemic and the plane was Full. Unacceptable.
Cons: Airline is very unethical and need to be professional. I will never fly with them again .
Cons: Everything. Original flight was direct from Guadalajara to Mexicali but was cancelled and Changed to a connection in México city. The layover was 8 hrs and our connection we waited 8 hrs for was overbooked so we got put on standby. I bought the damn tickets 3 months ago and this is the shit I get.
Pros: Seat OK, but full row. Social distancing OK.
Cons: Passengers use face masks for the most part, but encouragement (not enforcement) by crew might be considered.
Pros: Nothing. There were no Covid-19 measures in place and no social distancing. Unsafe. Crew without masks.
Cons: FOLLOW COVID-19 TRAVEL GUIDELINES!!!
Pros: I was very comfortable.
Cons: Not the fault of Aeromexico but making the connection in Me4xico City was difficult. Airport employees kept sending me in different incorrect directions.
Pros: Boarding & disembarking
Cons: Covid protocol
Pros: They did not allow us to either change it or get credit for the flight and lost the money, we could not fly this day
Cons: Allow a change or give credit
Pros: It was clean and easy
Cons: Nothing really
Cons: Just 1 person doing the check inn
Cons: All good, thanks
Pros: Service was good, the overlaying in Cancun that I had to pay for just 4 hours of sleep was terrible
Cons: The overlay
Cons: The plane sounds like very very old! Very d Full for a pandemic almost full capacity on a dream liner
Pros: No really
Pros: i coul not take the flight becuase this agency changed all my itinerary
Pros: We arrived at our destination eventually.
Cons: Probably one of the most tedious flights of my life. Unexplained delays while sitting on the tarmac and not allowed to get up to go the bathroom because “we could be leaving any minute”. Repeated indications that we were cleared to move, and then no movement for another 15 minutes before assuring us they were cleared to move. Everything about this airline, from check-in to boarding to taxiing to deplaning to baggage claim felt like it took 60-80% longer than it had to, with no real customer service to be found. This is an airline that does nothing more than provide passengers with a way of getting from point A to point B, eventually; getting there on time, or in comfort, was clearly a luxury their airline was not positioned to deliver. First and last time flying Aeromexico, especially with Internet, Volaris, and other carriers plowing the same routes.
Pros: On time and comfortable
Pros: I had not used Aeromexico before and what a great experience it was! All the staff and crew were very helpful and courteous. The seats were comfortable with more leg room than other airlines in economy class. I will certainly use again and tell my friends about it.
Cons: Excellent service throughout!
Pros: I liked that Aeromexico offers a direct flight from my city to CDMX.
Cons: I'm fairly tall, so I spend the extra for Economy+ for a few extra inches of leg room. It's still not adequate, but it's better than nothing. However, the seats on Aeromexico's E+ are more uncomfortable than any other E+ seats I've sat it. Truly awful to sit in for even a short period of time. Also, the planes are not clean. There was a half eaten lollipop stuck to the floor in front of my seat on our outbound flight, and on our return flight there was some sort of dried spill (I HOPE it was a spill, and not some sort of bodily fluid) on the wall under the window. If you want your drink to be cold you need to ask for ice - otherwise expect room temperature water/soda/juice, and only a tiny cup of it - there are no full cans of soda here. This wasn't a huge deal to me, but on our return flight I was quite parched and never could quench my thirst with the little amount of water I was given. All this said, I'd probably still suffer through a direct Aeromexico flight than deal with a layover on another airline.
Cons: With one hour to go, a man in my row in the AMPlus section (which costs extra for a bit more comfort in economy) was joined by his companion who started the flight in the back, the basic economy fare which does not cost extra.. I didn’t appreciate the fact that she got to sit up front without paying and that the AeroMexico crew did nothing to call her out or send her back. The lesson: Don’t pay the extra money for AM Plus. Just wait until no one is watching and move up front. No one cares—except your fellow passengers who paid for the added comfort.
Pros: Good flights. Good prices.
Pros: The staff at check-in were wonderful.
Cons: The upgrade to first class was $150 and definitely not worth it. I was disappointed in the experience and would not recommend. I was traveling with my mother to Mexico to celebrate her 60th birthday and was very excited to upgrade to kick off the celebration. We were offered a glass of water or orange juice after boarding; and when we requested a celebratory glass of champagne, we were denied. As in all other airlines first class participants are served anything they desire while the economy passengers board. It wasn’t until an hour into our flight that we were offered something again. At one point, I turned around and noticed that the first several rows of economy class already had their meals. Before first class. This is not something I would expect. I only fly economy class and was beyond excited to experience the first class amenities, only to feel extremely disappointed in the service by AeroMexico. At this time, I would like to request a refund on the upgrade.
Pros: Mileage was credited to my account of SKY TEAM immediately. Many movies are available.
Cons: A staff on the check-in counter requested me to show eTA of Canada. I tried to log in my e-mail account that received the eTA before. But IP address was Peru. So the e-mail service provider didn't allow me to log in. I suffered from proving that I received eTA. I had to spend much time on collecting and showing all the itineraries related to Vancouver. So I could never visit the VIP Lounge for Business Class passengers because of insufficient time.I had to go to the gate directly to avoid my flight. It was very hard time.
Pros: Seat was good.
Cons: No snack. No food offered during the flight. Only juice and water offered during more than 5 hours of the business class flight. Strange smell continued during the flight. The simplest service in my experiences of Business class flights in the world.
Pros: Price, timing, efficiency
Pros: Good legroom. Staff, food, boarding. Landed ahead of expected time.
Cons: The temperature varied rather; hot on the ground cold over the arctic. One toilet door was faulty. The entertainment system occasionally played up.
Pros: Flying with Aeromexico to Mexico City was great! This airline is always good and of course it didn't disappoint me this time. The flight was nice and smooth, the airplane very modern and nicely equipped, it had a vast variety of movies available, nice food, nice timing, friendly staff, punctual arrival to the destination, smooth landing, etc. Everything was great!
Cons: I was seated next to the toilets at the rear of the aircraft and I didn't like that seat. Guys, you really need to do something about this, because during the whole flight I had people standing next to me while queuing to go to the toilets. So, I was 12 hours with people next to my seat, watching me all the time and pushing the back of my seat while they made their way through the queue waiting for their turn to go to the toilet. Terrible situation having people queuing next to my seat and hearing the flushing sounds the whole flight.
Pros: Inside the plane the food (COLD SANDWICH) has a horrible and monotonous taste . Outside the plane the service is poor. You meet aggressive people without any clue of courtesy. I saw disable passenger without any attendance when wheelchair was requested.They don't have any idea that you are part of a business industry with many competitors. I will never recommend in my community to use your services. You are the worse of the third world.
Cons: I experience an incident that affected emotionally my family. One hour after depart from Mexico City, the fly attendance announce that we need to land in Guadalajara for safety/security reason. You removed a youth passenger without any strong and fair reason, because he was unlucky this day: He was accommodated together with 2 members of a middle east family that was logically to be filled by the 3. he touch friendly the kid near him and his father that was in different place??? react negative against this normal gesture of the youth passenger. Why you didn't put the entire family together from the beginning?
Cons: I was sent to Sala A & there was agate # 1 there; however, there was a second Sala A with a Gate #1 & from there my plane was boarding by the time I made it to the correct boarding gate it was too late for me to board the plane. I had to purchase another plane ticket in order for me to make it to the United States. It was a bad situation & the employees were very rude. They blame me & the manager never show his face to help me out. He could have at least given me a discount given the award situation. But, the customer service or will to help me was just not there.
Pros: Staff was friendly, both at the airport and in the air. It was nice to have meals served, even on the very short flight.
Cons: We arrived at the airport to find that they had overbooked the plane and our family's 4 seats were in jeopardy. We had to wait until they had processed everyone else in line, even though we had gotten there first, because either they were in the "sky priority" line or because maybe they had pre-bought their seat assignments. After a tense 20 minutes of waiting, they closed the flight and let us have our seats. Then, at the gate, they confiscated two of our most important carry on bags and checked them because they said that children are not allowed a carry on item -- despite paying full freight for their seats! It was very nerve-wracking at our arrival destinations as these two items were not padlocked and were the very last to come on the conveyor belt.
Pros: The value for money
Cons: The fact you have to pay for Wi-Fi
Cons: Aeromexico is a scam. I will never travel with Aeromexico again. When we arrived in Mexico City, MX the airline changed their boarding gate without notification. We were sitting at the original gate for 2 hours only to realize they never called us to board. By the time we got to the correct gate, we were not allowed to board the plane because they said we were late. The plane left at 5:00 p.m and we arrived at the gate at 4:50 p.m. They informed us that we had to purchase new tickets which cost $370 per person. There were 4 of us. After arguing with the Aeromexico representatives and supervisor for over 5 hours and having them check their flight boards they admitted to making the mistake so they changed our flights without charging us, but now our flight leaves the next day at 6:20 a.m. and we will not get to our final destination until 4:15 p.m. So, we have to spend our night sleeping in the airport until our morning flight at no fault of our own. Their customer service is the worse and I've never ever had this kind of travel experience with any other flight. I am fed up, tired, and will be reporting this airline for fraud because many other customers have had the same experience. Never again will I travel with Aeromexico and Kayak should be ashamed to partner with this airline.
Cons: I'm stuck in this huge airport because the connection time between Mexico City and my next flight to Leon was vastly underestimated. In Vancouver I was assured that one and a half hours would be sufficient but when I saw the line through immigration I realized what a joke that was. That process alone took well over two hours, followed by another hour to pick up my bag, find the correct spot to drop it off again and then re-enter the boarding area. Meanwhile, the shuttle I arranged to pick me up in Leon have one and gone. So, here I sit, exhausted, frustrated and weary, waiting for the next flight, and not knowing how I will get to my destination in the dark hours of the night. I could do with back rub and a shoulder to cry on.
Pros: Once again I expected to had at least in this flight a decent meal on board cause I was starving, I overpay this flight from Houston to Guatemala City it was a last minute ticket, so at least I expected to have a good meal instead of snacks, peanuts and a small drink. The space within seats was really small, I got bad luck to be trapped between to guys, so the flight was really uncomfortable to be a 2 hours flight, they overbooked the flight from Monterrey to Mexico City in order to make more profit, really hot and humid inside, really old plane, just enough to achieve the goal which is transport people from A to B no matter what just bring it here.
Cons: The space within seats was really small, I got bad luck to be trapped between to guys, so the flight was really uncomfortable to be a 2 hours flight, they overbooked the flight from Monterrey to Mexico City in order to make more profit, really hot and humid inside, really old plane, just enough to achieve the goal which is transport people from A to B no matter what just bring it here.
Cons: The email said that we could check-in online 48 hours ahead of time. This was not available until less than 24 hours ahead of time. Then when I tried to use this feature, it would not work. The webpage was malfunctioning and would not let me check-in. When we checked in at the desk at the airport, it took them a ridiculous amount of time to find us seats. When she did finally find us seats with barely enough time left to get to the gate to board, she had put two of us on stand-by for the connecting flight. There should have been no question about us having seats let alone being put on stand-by. We had booked this flight well in advance and had confirmation from the booking site and AeroMexico. When we got to Mexico City, they had already bumped the two on stand-by off our flight and put them on another flight the would leave 6 hours later that day. Again there was no possible justification for this, especially since the flight they should have been on with us was only 2/3 full. Although this was less of a nightmare that my 1st flight with AeroMexico had been, again the staff was unhelpful and purposely caused us inconvenience and delay for unacceptable reasons. I intend to never fly with AeroMexico and will tell everyone I know not to fly with them either.
Cons: Our flight from Dallas was delayed due to the crew being late to show up. This delay was so late that there was no way we would make the connecting flight in Mexico City. Staff in both airports knew this and made no attempts to remedy the problem. In Dallas the avoided answering questions or being helpful. When we got to Mexico City they kept us on the shuttle bus sitting outside the airport doors for an extended amount of time. They refused to let us out of the bus despite several requests. When we finally were allowed to leave the bus and enter airport we were handed new boarding tickets. We were not given any instruction on what to do or where to go or even told that we had missed our flight and it was no use anyway. I along with several other people wondered around the airport trying to find where to go for baggage claim, customs and the boarding gate. Airport staff did not try to help or answer questions. When I finally found my luggage, sent it on to the other flight, made it to the boarding gate, the staff there informed me that I had missed my flight and would not be flying out until 16 hours later. This was distressing enough, but when they laughed at me while they were telling me, it made the whole situation intolerable. At that point I went to try to find someone who would be helpful and not laugh at me. I found the check-in desk. The lady there did not laugh at me but gave me the run around about how weather had caused the delay and the airline could not help me with a better flight or even hotel accommodations. She informed me that my luggage was still in the airport and that I could retrieve it in baggage claim. Retrieving my luggage was another nightmare. None of the airport staff outside of the glass doors to baggage claim could understand that I needed to reclaim my luggage. I cannot imagine how seeing that 30 some other people had to have already returned to do the same thing just a few minutes earlier. I intend to never fly AeroMexico again. And I will be telling everyone I know not to fly them. This airline allowed us to miss our connecting flight because of crew incompetence. They made to attempts to remedy the problem or make up for it, instead the staff lied, was purposely unhelpful and at times rude and disrespectful.
Pros: Flight was fine. Good staff on board and nice food etc.
Cons: Arrived at MEX to get through thousands of people at immigration and customs. Ended up missing my connection by a meer few minutes because of the sheer volume. Aeromexico could have waited a few mins for me as they knew I had arrived from London but didn't wait for me so I was rather annoyed by this. Aeromexico even agreed with me that the airport was overly busy so I think they should have accounted for this. To top it off I found out later that the connection flight had been delayed so not impressed,I'm sure they could have got me on board.
Pros: Attention, and flight
Cons: Seat I don’t like to seat in the middle
Pros: The crew was amazing and very personable!
Cons: It was a very good flight
Pros: Crew excellent!
Cons: The flight was crowded!
Cons: I almost lost my coincidence with the other flight
Pros: the seats are ok, but service was awful
Cons: the fight attendants attitude
Cons: The seats a but squishi. Everything else ok. Thank you.
Cons: Fix internet
Pros: Space between the seats
Cons: No snacks or drinks provided on any of my flights on American this weekend. 2 of them were real short so that makes sense but other 2 were long enough to have this but stopped before my row. We were Delayed, which is understandable, but not sure why we couldn't board and wait for crew to come on to speed up process rather than waiting for crew to arrive to even begin boarding process. I assume it's a safety thing but seems like there could be a better way to handle this and speed up process to make sure people aren't missing connecting flights.
Pros: My seat mate
Cons: The flight attendant
Pros: Boarding very well done.
Cons: One of the crew was unhappy.
Pros: Yes! The crew was amazing! The seat was perfect!
Cons: It was very cold on the plane.
Pros: I liked absolutely nothing about my flight to Richmond.
Cons: AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending.
Cons: Wifi didn’t work.
Cons: Could give more time before baggage and check in. Arrived exactly one hour before flight and ohh my god........ Management however pulled some miracle....
Cons: Our extra legroom premium seats didn’t feel like we had much more room. No TVs, WiFi that didn’t work...left a lot to be desired. I know the standards are pretty low in the US compared to other countries, but for a plane that seemed relatively new, the lack of standard technology seemed cheap.
Pros: Lots of leg room for such a small plane.
Cons: AA did not update the flight status. My inbound flight was delayed due to weather but AA kept reporting the connecting flight as on time. I ended up making the connection with time to spare. If AA had reported the delayed departure I would have stopped for food. My bag did not make the connection.
Pros: Ok trip
Cons: Could not watch movies on app or website.. “technical dificulties” made the trip longer and dull
Pros: Everything was very smooth and pleasant overall.
Pros: The crew
Pros: Power outlets at some seats
Cons: Little entertainment choices, no complimentary food, late, charged for even the most basic seat selection
Cons: They have very long and annoying credit card announcements
Pros: nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario
Cons: We have a 4 hrs flight nothing to eat wasn't offere, when we arrive to Mexico we have to pick up our luggage from one gate to and other far away! Very frustrating because I have to take other flight to Veracruz, it supposed that I have to pick up everything when arriving in Veracruz. Rosario
Cons: One of the stewardess felt like she was at her house with unwanted visitors, I guess. Very senile and careless attitude
Pros: The crew was accommodating
Cons: The crew was pleasant. No water served due to turbulence
Cons: delayed. and boarding crew had no clue how to handle boarding. senile behaviour of a specific old lady
Pros: No major delays. Boarding and exiting was smooth. Got assigned a window seat near front
Cons: Small delay of 25 minutes
Cons: Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F.
Pros: Very simple process. Easiest trip ever. Baggage was easy. Nice staff.
Cons: a little delay in the departure connection flight .
Pros: Not much!
Cons: Didn't like being grounded in Charleston because we were on a commuter flight while our AA connections was allowed to land in Charlotte and leave without us. Did not know AA operated flights receive priority at the airports over their inferior non-AA operated "partners". Will look for alternatives to AA in the future. Flight too short for a drink! No lodging because not their fault! Okay, storm not their fault, faulty policy is!
Pros: Flight was on time, crew was friendly.
Cons: No entertainment, seat was not clean.
Cons: Unexplained delay, more than 4 hours. Terrible
Pros: The handed out the customs forms just before landing because they were too busy chatting. I had to fill up the form during landing and got dizzy. During the fligh I asked for water and the stewardess forgot about it.
Pros: American Airlines has alot more commodities than most
Cons: Alaska sold passengers to American
Pros: Good space on first.
Cons: The boarding process is not organized, even if you're flying first you have to "elbow" your way in. The headphones or the connection are wrong the noise coming of it is terrible, couldn't watch a single movie. Unusable. Tried moving it around and changing for another unsuccessfully.
Cons: Leg room - i feel like it's the smallest of any carrier worldwide.
Cons: no entertainment! Nothing. On the flight from Mex City to LAX the bathroom facilities were so limited that some Economy class passengers had to try to use the business class or first class facilities' An FA then came on the intercom and said Economy class must only use their own facilities and this is according to an FAA regulation. THat is a straight out lie. If you eliminate bathrooms from Economy class to squeeze in more seats this problem will persist. American Airlines should be ashamed of itself.
Pros: Did reschedule our flight before we left which was helpful -Group 4 but at least we could get home.
Cons: Paid for seats closer to front to get off for connecting flight. Waste of money as flight was delayed 90 minutes trying to fix the water system which the slow response maintenance crew never fixed. Ended up using Sani-wipes and had no coffee - seemed ok for a relatively short flight and half full plane. 90 minutes to make the decision to just go on resulting in many rescheduled flights.
Pros: Flight in air
Cons: Take offs and landings
Cons: They would not move me from next to the smokey 50'year old next to me. that's fine. But they told me I couldn't tell her to bathe and quit smoking. O well. I'm not gonna hold it against them for stinky old lady
Pros: boarding was well organized and flowed well crew allowed us to move to open row of seats
Cons: It seemed that asking for extra service was an imposition on the 'gossip session' for the crew standard fare of biscuits
Pros: The crew, boarding went smooth
Cons: The seats too close ,I drop one paper I could hardly bend over I am 5ft tall
Cons: The automatic machines wouldn't check me in. The lazy who checked me in manually have me wrong information about my luggage. The affect on the Mexico side have me MORE wrong information about my luggage. Ultimately, my luggage was lost. Still waiting for them to find it.
Pros: Nothing....old plane crappy service...the crew seems That they been punish to do that flight ...screens didn’t work...one of the crew members told me that I can’t change seats even that my screen dinner work because I didn’t pay enough to change my seat
Cons: To fly in another airline.... United ? No way what a lack of empathy.... never again
Pros: Complimentary First Class.
Cons: Clean plane better
Cons: May be better food choices. Overall I was happy with the flight!
Pros: Decent crew
Cons: Seat pitch and comfort. Food utensils VERY flimsy
Cons: Roomier Seats more isle space and comfortable seating. Better head sets
Pros: The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day
Pros: Crew, snacks, entertainment
Cons: Delayed:( Seats were so hard
Pros: The effort of the crew to do as much as they could. Even at basic econ fare. Profits dictate. People are crammed as much as possible. We felt like folding chairs. But what can be done?
Cons: See above
Pros: The details about the flight info
Cons: THTe customer service at Charlotte airport were not friendly at all
Pros: I really like the entertainment onboard with the United app.
Pros: The air line didn’t let me aboard my fly cause my baby Of 6 months!! Was needed a ticket to fly!!!! So I was on time to aboard, but the airline say was too late Really sad.
Cons: The crew and the people do the tickets are very rude
Cons: Luthsansa sent the reminder 30 prior the flight that was a delay on the flight operated by United. I called customer service they do don’t helped and hanged up twice. Finally after waiting for an hour on the airport the same flight was change 4 times more. A manager in United got us in a different flight but we arrived 40 minutes later to Madrid and missed our connection to our other flight. I had to buy a one way expensive tickets because my connection was loss due to the issues with the FL rigth from Charlotte
Pros: Crew was friendly.
Cons: Very uncomfortable decents.
Cons: I will never arrive to this airport again. It’s too difficult to go to manhattan (especially on Sunday) it’s not worthy to save a few bucks to spend more than one hour in the taxi
Pros: Flight was comfortable.
Cons: Having some luggage crew at Dulles. We waited a long time on the tarmac to get our carryon bags. We had a short time to catch a connecting international flight. We had to run the length of D & C terminals to get to our connecting flight.
Pros: older man attendent was rude, condesending to new black femal rookie late flight!!!!!!!!!!!!!!!!! SMALL seats and plane
Cons: be on time, make larger seating!!!!!!!!! no seat should be small no matter what the airfare!!!!!!!!!
Cons: Out flight was supposed to leave by 11:10 PM. United kept delaying the flight until 2 AM when they announced they flight was delayed to 8AM the following morning. At that point we had to stand for 1.5 hours in line in customer service with no information as to why this had happened. By the time we were with customer service it was too late to go to a hotel to sleep, so we had to sleep in the floor of the airport. The flight boarded to leave by 8 AM but we were again delayed in the runway 2 more hours. The last explanation the gave us was that the copilot never showed up. I do not recommend flying with United Airlines.
Pros: Quick boarding early takeoff.
Cons: Learning I had to check my bag in at the gate, due to plane size and no room in cabin for roll-ons.
Pros: excellent service. needed assistance since Dad could not walk too well. airport got him a chair and he made his flight with no problem
Pros: Didn't die...
Cons: Flight delayed, otherwise the seats were the same as all other planes I've been on. Not sure how you differientiate a consistiently bad experience between the 5 or 6 airlines that are left. Our expectations are now so low that if an airline Employee smiles at us we give their employer 5 stars. We should probably find a better way to rate the cable companies and airlines in our lives.
Pros: The flight attendants were polite, helpful and super patient with our kids.
Pros: The leg from Denver to vegas was awesome
Cons: The first leg didn't have any snacks and a cold continental breakfast. American and Delta's breakfast is much nicer. But worth the price for that portion of the leg.
Cons: Flight massively delayed. Missed my connection. And the next flight. If they had called ahead at the gate would have made the next one, instead had to sleep in the airport overnight.
Pros: The flight attendants were excellent! They really communicated with the passengers regarding connecting flights and flight time delays.
Cons: Way too small and skimpy seats, I felt like I was in a jump seat getting ready to jump out with a parachute!
Pros: The staff and crew were very helpful, especially in helping catch my connection. Which leads to the dislike.
Cons: Nothing but delays. Before we boarded...delay. Before we left the gate...delay. Before we left the taxiway...delay. Before we landed...delay. Many on the flight missing, or having tight connections.
Cons: Our flight from Charlotte to Chicago was horrible!!! It felt as if a trainee was flying our plane. Landing was so bad that I threw my feet onto the back of the seat in front of me to brace myself for landing.
Pros: The check in staff which was the same boarding staff was below average there was 3 agents who very poor, poor in attitude, poor in problem solving, wished at that moment I had booked on another airline.
Pros: On the departure as well as an early arrival to my destination.
Cons: I kept getting bumped into by flight crew ever though I was clear from the aisle, and they would constantly be walking up and down. I had to hold in my trip to a restroom until touch down because I didn't want to get caught up in the ridiculous cross traffic on a plane. Overhead compartment adjacent to me kept opening, thankfully, it didn't cause an accident.
Pros: We ultimately landed safely.
Cons: The flight was 40 minutes late on departure and arrival. The front landing gear was not functioning properly so we circled the airport to have the tower verify whether the landing gear was down. In the meantime the flight attendant prepared us for an emergency landing with our hands crossed in front of us. It was the scariest flight I've ever taken.
Pros: Courteous attendants and overall great flight
Cons: The mixed trail mix, honestly that's all :)
Pros: Boarding went smoothly.
Cons: AgainThe person next to me was so obese she needed two extenqders. She was taking up her seat and most of her neighbors, she was in the middle. I was literally pinned against the aisle arm rest. It was a full flight and I wasn't able to be moved. For the entire flight I was cramped and pinned with no where to go.
Pros: Flight attendants were friendly.
Cons: The most uncomfortable seat I have ever ridden on a flight. My back and posterior were in pain for over a day after the flight. Terrible treatment of passengers to pack a few more people in like cattle. Thinnest seats I have ever seen that felt and looked like hard plastic. This was an Embraer 175 jet...will never fly on one of these again. Had a hard landing in excellent weather. Flew the same route back to Charlotte on an American Airlines A320...these seats were comfortable and the landing was smooth even with a 20mph crosswind.
Pros: Quick and easy boarding process; no lingering trying to sit.
Cons: We waited for a while to depart; I believe that's customary dealy for Charlotte Douglas now, so not a sole reflection of United.
Pros: Despite weather delay, the flight crew was very energetic and in a positive mood.
Pros: Total waste of my money paying for business class with such an old plane. Uncomfortable seats, bad bad service, and no pillows or eye masks.
Cons: Crew was not friendly. Snack did not taste good. Asked for hot tea but the stewardist was too focused on other things to hear me ask for sugar twice. I ended up with no sugar and didn't drink the tea. Upon departure, no one said "thanks for flying with us" or said goodbye. They were too busy with their own tasks. Delta does it better... No offense.
Pros: Crew was friendly, flight arrived early after leaving late, more leg room than expected
Cons: Seats were very, very thin.
Pros: Found what was expected from the flight. Hats up to the take off that happened on time in a busy airport.
Cons: Aircraft is tiny and seats are narrow.
Cons: We received a notification 2 hours before our Friday flight that it was cancelled, rescheduled for 24 hours later with no help in finding alternate options. All United employees were rude and non helpful. We were forced to switch airlines to Delta, and I will never fly United again. Very disappointing, we got into Chicago Friday night at 12PM CST, 1AM
Pros: The flight itself was very convenient and quick.
Cons: We were delayed and sitting on the plane for almost 4 hours and were left with few explanations. The crew was not friendly.
Cons: My flight was cancelled due to the weather. I had to stay at the hotel with my parents and then fly next day. I had 11 bags and was told that United can't hold bags in airport so I had to take them to the airport. I paid twice for my luggage . I paid about $700 as a sequence for the flight delay.
Cons: I got to the airport 40 minutes early. The flight was out at 6:20, I was there by 5:40. They did not let me print out a boarding pass. I could see the gate from the security line and the security line was EMPTY. There was no reason for them not to let me get on the plane, but they ended up scheduling me for a flight to Denver with the connecting flight in the morning- delaying my trip 24 hrs and charging me an extra 125$!!! I ended up paying an extra 85$ to American and was able to get to PHX that afternoon! The ladies at United were straight up RUDE too. When I told the lady at the counter my name she rolled her eyes.
Pros: They serveded drinks and I have to buy a sandwich that it was not good at all
Pros: She was very understanding to my 37 minute layover in Denver and upgraded me to seat row 11 from seat row 31 to make sure I could get off the plane quicker. Very much appreciated and why I always fly United with my MilagePlus card. I had been on vacation for a week and had to be at work the next day.
Pros: The flight going over
Cons: Everything was very good everyone was nice
Pros: Fast boarding, I time flight
Cons: Tight seating
Airlines flying from South Carolina to Mexico City Federal District have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Carolina to Mexico City Federal District
Masks required on board, masks provided on flights from South Carolina to Mexico City Federal District
Social distancing seating
Middle seats unavailable to book on flights from South Carolina to Mexico City Federal District
Testing for antibodies, testing for symptoms for flights from South Carolina to Mexico City Federal District
Waiving of change fees. Search flexible flights from South Carolina to Mexico City Federal District