Maybe not treat the passengers like cattle.
Very good service, on time, excelent. Equipment
First flight with Jet Blue & very pleasantly surprised. Lots of leg room. Free WiFi & entertainment with an easy interface. Pleasant staff with ample drinks on a cross country flight.
Loved jetblue so much room in seats and plane was not even half full, loved it!
The crew was friendly and easily approachable. The atmosphere was nice and dark. It was a little cold on the plane.
LGA Terminal A is terrible. Not NEARLY enough bathrooms (huge line) and very inadequate seating in small crowded waiting room.
Pros: "I totally love JetBlue the space between the seats is awesome"
Cons: "I would have loved to have been able to pick my seat with my booking. I am 73 inches tall and I like to be in the aisle seat so I can stretch my legs out."
Cons: "Plane arrived too late"
Pros: "Crew was very friendly and seats were comfortable and spacious"
Cons: "We could’ve not been 2 1/2 hours late getting to Minneapolis."
Pros: "The flight crew was very sensitive to the fact that our flight was very delayed and that several passengers would have a right connection to make in DC. That just topped off an already pleasant experience."
Cons: "After sitting 4.5 hours in the Charleston airport - without an asthma attack, I walked down a gangway to the airplane which just wreaked of mildew. Standing in it waiting for everyone to board caused a severe asthma attack after boarding. A real shame. I suspect I’m not the only one affected."
Pros: "Great crew and service"
Cons: "The delay was longgg but I know that couldn’t be avoided"
Pros: "The crew was spectacular"
Cons: "The sound didn't work for my tv"
Cons: "Delayed by 30 minutes but handled well"
Pros: "Roomy seats, good snacks, great crew!"
Pros: "leg room"
Cons: "staff not telling the truth to the passengers"
Pros: "On time and the comfort of legs room"
Cons: "THE TWO SCREAMING KIDS THAT SAT BEHIND AND ACROSS FROM ME. THE MOTHER DID NOTHING ABOUT IT AND THE FATHER DID LESS. WHY CAN'T THESE RUG RATS FLY ON A FRIGGIN' PLANE WITH JUST SCREAMING KIDS? JUST A SUGGESTION FOR YOU SUGGESTION BOX. OTHER THAN THAT, THE FLIGHT WAS FINE."
Pros: "Same as above"
Cons: "The second half of the flight the TVs didn’t work till halfway through the flight."
Pros: "Usual great Jet Blue experience."
Cons: "Crew took too long before they told us reason for delay of flight from DCA to CHS"
Cons: "Flight was 3 hrs delayed then the boarded the plan that was cancelled onto ours which took another hour."
Pros: "Left on time, arrived early. No disruptions. Nothing else to say' all good."
Pros: "Plenty of leg room."
Cons: "Security was somewhat disorganized."
Cons: "My entertainment system was not working, flight was delayed for 1 hour"
Pros: "Great service, comfortable plane"
Cons: "Lousy seay selection, even for mosaic customer"
Pros: "Great crew"
Cons: "Flight delayed several times with little help at check in. One desk person for too many people."
Pros: "The system was down at my seat. No wifi"
Pros: "quick, easy, nice staff"
Pros: "TV selection was amazing!!!!"
Cons: "Nothing, it was great"
Pros: "The fact that the flight was short"
Cons: "Nothing really"
Cons: "Our gate was changed several times, causing us to miss our initial non stop flight out of Boston. We were moved to the international terminal and had to wait over an hour to get through security because they were understaffed. We finally got through security as the doors of our plane were closing. Upon reaching our assigned gate, we were told it had changed. We received one email less than a half hour before boarding of the change but since we were in line for security, did not see it. Our rebooked flight was delayed which meant we wouldn't make our connecting flight in DC. We went to Ft Lauderdale instead and sat near our gate until boarding time. At this point we we were informed of yet another gate change as boarding was supposed to start, however there were no announcements made. Our 2.5 hour non stop flight turned into an over 12 hour travel day"
Pros: "Ek 202"
Cons: "The flight was cancelled 4hrs after being boarded at JFK. We understand that such things happen. It’s the situation and handling after was very unprofessional. we were told to collect our bags and go to check in counter and collect our next bookings but instead after collecting check ins we were just given meal ticket and hotel address and given a toll free number to call which is very inappropriate. It should become your responsibility to rebook ya but not leaving it on us to call some number and wait. Though I called and I was told that I was not deboarded to rebook me. For which I tried to go and find an Emirates personnel who refused to talk to the Emirates guy on phone to explain and would just refuse to talk to me. Imagine yourself carrying two check ins and a carry one and running around just to try to get somebody to answer. Mr. Munit on phone was kind enough to be on talk and hold for about 40mins with me. It still ended up unable to book at that time. I was going to India for two day period and my one day had to be spent over in JFK. As humans it’s not the technical difficulty that was an issues it’s the Emirates crews at jfk inability to properly respond and answer arrogantly was the issue. One person instead of answering the questions of an old man was very rude and just blubbered “can’t you just listen to me” that was very inappropriate. It should be her responsibility to listen first. I have always flew Emirates and inflight crew are always very patient and good. This experience makes me think otherwise."
Pros: "Everything smooth, and clean."
Pros: "Flight left on time and actually arrived early."
Cons: "Boarding time and crew was slowest ever?!!!"
Cons: "Didn’t have free WiFi on flight"
Pros: "The ground staff and the crew on the plane was fabulous"
Pros: "Flight was on time. Got to my destination ahead of schedule. Great work."
Pros: "I checked my carry-on bag. The crew let us know that the best view in DC would be on the left side, so we switched seats so that the children could see from that side."
Cons: "Lack of leg room."
Pros: "Lost baggage but it was delivery to hotel less than 2 hrs. Not so bad"
Pros: "I was traveling from Charelston to DC the weekend before Irma hit with a return flight Sunday. The counter agent was great at finding a return flight change no problem. No fee. Off I went, and off Irma went, I had to change my return travel plans and unfortunatelyJetblue didn't have s direct flight to my new destination, the counter agent in DC went thru possible options and worked with main ticketing to refund my flight for future use, noting it saved me money to rebook online at a cheaper fare, what airline does that theses days. Very pleased and grateful Jetblue made my travel during a tense weather weekend the least of my worries, they were Rock Stars!"
Pros: "Professional and genuine people who reflect the good in life."
Cons: "Angela, not having room for my carry on under my seat even though it's a book bag that always fits otherwise. Also, Angela. Angela sucks"
Pros: "It was on time and the crew was nice"
Cons: "Labeled both bags with the same code, SAS had to hu t it down"
Pros: "Great seats"
Cons: "The flight was delayed 1:30."
Those regional jets are just cramped. Not much you can do.
Wifi didn’t work for me. Would be nice to have screens.
Back to front boarding works, drop a lot of the prepared categories to Wheelchair, babies, military and 1st class, then board back to front, it works. had difficulty seeing phone to get free wifi, the items you need to check need to be in bigger font.
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Cons: "Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!"
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Pros: "I apreciated how well informed he captain kept us. There were several delays but she communicated freely and helped us to feel safe."
Pros: "There was plenty of space under the seat in front of me for my personal items."
Cons: "There was an issue with a part on the plane so the flight was delayed so it could get fixed before takeoff. That is not a big deal, I'd rather it be safe than on time. But the way crew and staff handled it was pretty unprofessional. No one seemed to know what was going on or what to do."
Pros: "Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free."
Cons: "The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows."
Pros: "The crew was great and also the snacks."
Pros: "Quick Boarding Awesome staff"
Cons: "We were late getting into ATL."
Cons: "Plane too small to have any on board entertainment"
Pros: "Great service!"
Pros: "It was on time"
Cons: "Plane too cold."
Pros: "Quick boarding, great seats and everything went on schedule."
Pros: "The fact that I was so relaxed."
Cons: "The food"
Pros: "We were deplained twice from two different plains going to LGA. We are now booked on a third plain going to JFK. Hope we can get home. I have a surgical appointment tomorrow."
Cons: "We bought First Class tickets. But we were downgraded How do you think we should feel ? We have been in Charlotte since 9:30 AM It is now 6:45 PM Should we use the train to go home?"
Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
Pros: "Nicest staff"
Cons: "Nothing at all"
Pros: "El cumplimiento de vuelos"
Pros: "The pilot and the stewardess were very polite."
Cons: "Standing on line,it was slow cause only 1 person was help people check in. It would been better if everyone could check in with the kiosk machines. After half an hour than another person came to help. TSA move more fast cause so many people were working."
Pros: "The flight & landing were smooth, and we arrived a few minutes early."
Cons: "The entertainment system & WiFi were out. Wasn’t able to charge my phone either as the outlets weren’t functioning properly."
Pros: "They did take care of the situation in a timely manner and switched my flight were I made it in my time line . Switched to American from Atl. to Houston"
Cons: "Was informed the flight delay due to equipment ,"
Pros: "in Charlotte"
Cons: "delay on flight"
Pros: "The crew was extremely nice and helpful."
Cons: "Small crowded aircraft with minimal overhead storage. The seat pitch was so limited my knees were against the seat in front of me. The tray table couldn’t be lowered completely. Small child behind me kicked my seat during the entire fight."
Pros: "Crew was friendly and efficient"
Cons: "Very minimal legroom. Screaming children behind me kicking my seat during flight"
Pros: "Leo was friendly and helpful, a wonderful presence on the flight."
Cons: "Multiple delays in Atlanta"
Pros: "Nothing other than it was over quickly."
Cons: "Seat did not recline at all."
Pros: "I love being on a smaller plane/jet! Boarding was painless and I had no problems with my two small bags. Due to a mix-up in seating, I had both seats to myself! We even got in will before the scheduled time! De-boarding took far less time than "regular" plane/jet!!!"
Pros: "Leg room was descent"
Cons: "Excessive delays. Was scheduled to leave CLT at 3:21 PM, then rescheduled to depart at 423; then waited on the tarmac to take off for about 45 mins total; didn't arrive in NYC until around 718 PM; very long day with Delta Airlines."
Pros: "Flight was on time and even landed early. Boarding was seamless with bag tag. Seats were comfy. Crew was professional."
Cons: "A drink with no napkins? I know airlines need to cut costs but what if I spilled my drink or want to wipe my hands after eating pretzels Delta? You can still provide napkins."
Cons: "The flight was delayed for boarding, then delayed for take-off, then circled LaGuardia for an hour, diverted to JFK. They indicated weather, but JFK is 9.6 miles away... so weather really??!!"
Pros: "The crew was personable and kept us informed regarding the trip. The Flight Attendant was very attentive and went above duty to ensure our comfort."
Cons: "I didn't t like the overall design of the plane - it was small."
Pros: "Flight attendant was excellent and pilots did a great job with weather"
Cons: "Delayed multiple times. I have been traveling 13 hours and am still not in London."
Pros: "Having status. Always on time. They run their schedules like European trains."
Pros: "The customer service of the middle aged White frmale FA"
Cons: "The seats were small"
Cons: "lost mom's glasses"
Pros: "The crew & pilot were awesome. At least they provided snacks & water while we waited and kept us informed of delays the whole time."
Cons: "My flight was delayed then cancelled with no option to seek a seat on an alternative airline. I had to fly standby. Fortunately, I was able to get a seat on the 3:30 flight (my original flight was scheduled for 10:45am). When I arrived at my destination I was exhausted from spending all day in the airport!"
Pros: "There is no rating selection for not applicable under entertainment, unless your asking about watching other passengers."
Cons: "Leg room was awful, and flights left late for no reason."
Cons: "Couldn't sleep and felt exhausted throughout the flight."
Pros: "great boarding crew for an early morning flight."
Pros: "Free upgrade to Economy Plus"
Cons: "The flight was delayed an hour"
Cons: "My mother, Linda Thompson, has a progressive neuromuscular disorder, Dystonia. Along with this condition, stress can bring on non-epileptic seizures. My mother has had to endure one of these seizures due to the stress that this incident had put her through. As my mother's power of attorney, I am helping her vocalize this incident that she has experienced. The image below shows the spot where she was left, in the Atlanta airport, in her wheelchair. Delta airlines says they provide safe, accessible travel to all of their passengers. That includes providing an employee to transport physically disabled persons to and from their flights and to their shuttle. An employee accompanied my mother when she got off of her plane arriving in Atlanta from Charlotte. This employee was obligated to transport her where she needed to go. Due to her first flight being delayed, she missed her connecting flight in Atlanta, and had to stay the night until the connection could be made in the morning. They provided her with a voucher to a local hotel and a shuttle to that hotel. The employee who met her at the gate was obligated to help her get to that shuttle so she could get to her hotel in time. As many of us may know, Atlanta airport is one of the largest. You might need to take a train to get from one area to the next. It would be very difficult for my mother to walk that distance with her cane, and that is why she needed a wheelchair. The inconsiderate, selfish employee of whom needed to transport my mother to her destination was coming to the end of his shift. He attempted to hand my mother off to another employee at the desk while she was getting her voucher. Told her it was the end of his shift and he had to clock out. She told him, "You can't leave her here". Her statement, and the way she stated it, made my mother feel like she was a piece of luggage. She ignored it and let the employee take her on her way. She just wanted him to take her to her shuttle so that she could get to her hotel and rest. That did not happen. He strolled my mother along for a moment until they were out of site. They approached a gate, of which was empty, and he told her to wait here for an agent to come by. He left. She waited...and waited. No one ever came and assisted her. She was left like a piece of luggage in the middle of the Atlanta airport with no one around. My mother was treated like a bag that someone did not want to carry around anymore. This situation and the selfishness of that employee makes me think of who else could have been treated like this, or who else could be treated like this in the future. Help me spread this message so that something can be done about this issue. Delta has already been contacted, they do not care enough to do anything about it. I bet they will if this message gets heard by their potential future passengers."
Pros: "Airport staff was nice.. Boarding was good.. Flight attendants very friendly.. Smooth trip"
Cons: "Plane too small.. Nothing but one beverage given all flight"
Pros: "Staff all was good."
Pros: "On time and good flight"
Cons: "Maybe less cold the temperature."
Pros: "Quick and easy boarding process. Hassle free flight."
Cons: "The chicken wrap was terrible!"
Pros: "Comfy seats"
Cons: "Compliance with departure times"
Cons: "Flight was delayed and airlkne system was down"
Pros: "Flight was great and crew was very nice as usual."
Cons: "When I got to Guatemala I was told I couldn't check in unless I had a ticket leaving Costa Rica. I have never had a problem with this in the past. I had to have someone purchase a ticket last min out of costa Rica so I could check in. When I got to CR they didn't even ask me for my ticket or proof"
Pros: "Que el avion era de 2 filas conn2 lugares"
Cons: "La comodidad.. Son muy estrechos..."
Pros: "Boarding process and crew service were ok"
Cons: "Comfort and entertainment could be better"
Pros: "Nothing really"
Cons: "Boarding process in Panama is very disorganized"
Pros: "All the crew in CR and Guatemala were very courteus and professional."
Pros: "Comfortable and puntual"
Pros: "Airplane crew was friendly. The flight departed on time."
Cons: "We traveled with an infant who sat on our laps. We were never asked about the infant traveling until we went to check in at the desk and were told we needed to pay taxes for the baby at a rate of 10% of the cost of the ticket. But because we were doing it on the day of the flight, 10% was almost $200! We did not receive good customer service from staff, who simply told us we "should have known to investigate this." We have never been asked to do this when flying with a baby before! This was after an hour and a half of already waiting to check in our bags. We were waiting so long and dealing with this issue for so long that we almost missed the flight! A terrible experience. Also, the web check in line took even longer than the line of people who had not checked in online beforehand! It was so slow, it added to us almost missing our flight. It was a waste of time to check in online, especially since they gave us new boarding passes when we checked our bags in anyway. We also had trouble finding both of our reservations, even though we booked them together as a family, so we ended up with seats that were not together. When we had an issue, we were given an attitude by the staff checking us in."
Pros: "Flight on time."
Cons: "Changed gates at Panama without any alert until boarding time."
Cons: "Food service was good. Staff were nice."
Pros: "Free meal on a one hour flight!"
Pros: "technology and movie/entertainment selection. plus drinks were included"
Pros: "Crew and newer aircraft"
Cons: "Food could have been better in business."
Pros: "The flight was cool, i loved not having to get down the airplane in Costa Rica to conitnue to Guatemala."
Cons: "It was freezing, and they didn't offer blankets just while we were on the plane."
Cons: "Food was really awful"
Pros: "Connecting flight with a meal!"
Pros: "We actually arrived earlier than schedule. Very impressed."
Cons: "No air conditioning, small gates, too crowded."
Pros: "The staff"
Cons: "No vegetarian options granted :( the planes are dirty."
Cons: "El aeropuerto internacional de Panama es sencillamente horrible y extremadamente caro y ni siquiera wifi free hay para los pasajeros que como yo tenemos que hacer escala. La señal para llamar por teléfono usando mi propia proveedor. Es un aeropuerto del siglo pasado que ya es hora COPA que tiene su centro de operaciones pongan de su parte para hacer más placentero la estadía en ese aeropuerto; aeropuertos como el CR o el de Bogotá no más sale uno del avión y hay excelente wifi que le permite a uno estar en contacto con la familia."
Pros: "The aireplane in clean. And the people ver y gently"
Cons: "Board not very organized"
Cons: "I went on the site and mentioned I was vegetarian, but I guess the 'snack' wasn't big enough to warrant a veggie option. I had to run from one flight to another, and my previous one only served breakfast, so it would have been really nice to have a veggie option. I put poor on entertainment because there was none, but it was a short flight, so not a big deal. Rest was great!"
Pros: "Super nice crew! Gave us food even though it was a 50 min flight."
Cons: "The crew kept bumping Into me since I had an isle seat more than normally."
Pros: "Very friendly and professional service combined with good food"
Pros: "2 free checked bags, and hot sandwich and drink in coach"
Cons: "Can't think on anything"
Pros: "Quick boarding"
Cons: "Poor customer service for our friend who had a problem with her ticket."
Cons: "Never answered the numbers I called when I got to the airport ended up having to rent with another company"
Pros: "El personal muy amable. El vuelo salió a tiempo y llegó bien. La comida buena."
Cons: "I already wrote this in their customer feedback, and I haven't gotten a response."
Pros: "Gate agents are superb"
Cons: "Flight was delayed"
Pros: "La tripulación tenía tan buen actitud! Todos eran muy amable. The crew had a very friendly attitude. All were very kind!"
Cons: "Entramos al avión 20 min tarde. Nos pusieron esperar en el avión, completamente full de pasajeros, 30 min sin aire acondicionado (en panamá, donde hace TANTO calor)! Después, tuvimos que esperar en la pista unos 20 min más, todavía sin aire acondicionado. Finalmente, pasamos casi todo el vuelo con los platos vacíos de la comida en nuestras mesas. JUSTO cuando el piloto dijo "prepara para aterrizar", pasaron corriendo para recoger la basura. En total, fue un vuelo muy incómodo. We boarded 20 min late. They made us wait on the plane, a completely booked flight, for 30 min without air conditioning (in Panamá, where the temperature is insufferable)! Later, we had to wait on the runway another 20 min, still lacking air conditioning. Finally, we spent almost the entire flight with our empty meal trays sitting in front of us. RIGHT when the captain announced "flight crew prepare the cabin for landing", the crew ran through to pick up the trays and trash. In total, it was a very uncomfortable flight."
Pros: "Everything about them. The crew is so helpful and kind, flights are always on time, the planes are in great condition and the amenities included with your tickets makes it worth to choose COPA!"
Cons: "Touch screen didn't work"
Pros: "I didn't expect to be fed on the flight so that was a nice surprise."
Pros: "I liked the spacious seats and free food and drinks. I appreciated the flight being on time."
Pros: "Inspite of being a very short flight, they offered food and beverages and for free :)"
Cons: "No inflight entertainment. No series or tv shows"
Pros: "I love the genral flight experice. I found the crew very helpful and friendly. I liked the food."
Cons: "The seats were uncomfortable."
Pros: "It was a short flight....they made the trip comfortable, and on time..."
Cons: "No complaints....."
Cons: "Did not communicate delays. Boarding was all at once without special needs people first No communication with passengers about delays at the gate."
Cons: "All was good."
Pros: "They moved me to a more comfortable seat"
Cons: "The smell in the bathroom was terrible"
Cons: "The flight comfort was very bad. The plane was extremely warm and people we beginning to feel bad. Several mentioned it and asked multiple times to have the the cabin air conditioning turned down"
Pros: "The crew was friendly and the plane was comfortable and clean."
Cons: "The flight attendants were very polite. Both of us are blind, and they told us the information we needed – how far away is the nearest exit row. Otherwise they treated us like everyone else!"
Pros: "Flight was delayed, and unclear why."
Pros: "Pleasant flight crew!!"
Pros: "Lots of legroom with good complimentary foods and drinks."
Cons: "Overhead speakers in he plane weren’t very loud."
Cons: "Overall terrible experience, flight attendant was extremely rude when i asked if they were offering sparkiling wine. Flight was delayed due to overbooking on american. Turbulence was horrible the entire flight. The in flight entertainment was unavailable for some reason."
Pros: "A little late"
Cons: "No food or entertainment"
Pros: "Only one screaming kid. I was allowed to move to another seat"
Cons: "Food was good. Crew nice"
Pros: "Great crew again, basic aircraft but comfortable economy seats."
Pros: "See above"
Cons: "See above"
Pros: "Amazing and comfortable"
Cons: "We left a little late."
Pros: "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
Cons: "Had terrible seats with no reclines and near the bathroom. They charge extra for better seats, they should offer something in return for below average seats."
Pros: "Legroom was great!"
Cons: "Yes Old planes again. No charging ports no entertainment. The crew was nice but the whole experience of this trip was awful."
Pros: "The help on getting on the plane and the pleasant staff on the flight"
Cons: "The food"
Pros: "Easy checking with great Customer Care. Made my trip enjoyable. Will use again in July..."
Cons: "My husband had booked seats together for us and then got bumped sitting rows away from each other, bumped again sitting closer which we were then able to sit together as the seat next to mine was empty, cramped with very little leg room and I’m only 5’1 the poor guy sitting behind me was 6’11 and asked me to warn him if I put my seat back, I felt so bad for him thAt I didn’t which meant I couldn’t get comfortable to sleep, long night."
Pros: "On time departure & arrival."
Cons: "My checked bag, which l paid $25.00 for, didn’t make it on the flight to Pittsburgh. It got there on another flight at 7:30 pm Monday night but no one from American Airlines did anything about trying to get it to me until 11:30 pm. As a result, while l stayed at a hotel only 30 miles from the airport, my bag wasn’t delivered until 2:00 am on Tues, more than 8 hours after l got there. And their website for supposedly checking on lost luggage, aa.com/bag status, is next to useless. It gives no useful information. Use the 800 # but state you want to talk with a human when answering the questions in their phone tree. I’ve had other experiences on AA over the last few years that lead me to question their commitment to customer service. I’ll be avoiding American Airlines as a travel option where other alternatives are available."
Pros: "Smooth ride and free wine"
Pros: "Terrible delay in plane on tarmac. Just nasty"
Pros: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Cons: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
Pros: "Timely and comfortable flight!"
Pros: "The flight personnel was upbeat and friendly and we were on time. I was very glad I made the connection"
Cons: "That we were not offered even water. I was very thirsty from my run from gates B 13 to Gate E25"
Pros: "I liked the entertainment, crew was very nice, I had no problems when boarding and dinner was fine."
Cons: "Breakfast was lacking, I did not enjoy anything I was given. A hot breakfast would be very nice or even bread with butter would have been a nice option."
Cons: "Food was mediocre, portions were extremely small, breakfast seriously they should stop serving that muffin with yogurt."
Cons: "Boarding was delayed 30 minutes, with no explanation. Upon arrival, another airplane was in our gate, resulting in an additional 30 minute wait, buckled in my seat on the tarmac."
Pros: "Sat in the exit, very nice and comfortable Crew was very well dressed and polite"
Cons: "Boarding was very disorganized Flight was almost an hour late After getting on the plane, there was at least another 20 minute delay"
Pros: "Comfortable seats. Quick boarding. No delays."
Cons: "Again flights attendants were a bit dry."
Pros: "Expected turbulence and crew was honest about it and even changed the flight path to Logan to avoid it. It was bumpy but not that bad. free soft drinks and cookies :)"
Pros: "once i was allowed to board the flight attendants were kind and apologetic"
Cons: "they overbooked the flight. when I asked for clarification about what I should expect, people at the gate were rude for without provocation. They told me I had no seat and were unapologetic about their mistake. when they, at the last minute, said there was room, they assigned me a seat that was already taken."
Pros: "I was welcomed and make right at home"
Cons: "Did not like having to stay overnight in Charlotte but weather can do that to a traveler."
Cons: "I lost this flight! They were supposed to give me a hotel and a flight the next morning, but I couldn't be late so I had to manage myself and pay a lot more to travel with a taxi to Greenville !!!"
Cons: "There was no one at the gate to keep us updated about the flight delay"
Pros: "Very good crew. The gate personnel also made the best of a bad situation."
Cons: "The 90 min delay and multiple postponements were a huge problem. The fact that there was such a long delay that there was another flight to the same place leaving approx 5 min later and then an hour later is pretty sad. And loading from the gate consisting of walking through cattle gates across the Tarmac was slightly irritating. In the future if you can't find enough working aircraft, make better arrangements."
Cons: "We sat on the plane for over 2 hours before takeoff. We were offered no competition other than a quick appology from the pilot."
Pros: "Things went ok"
Cons: "The plane was old"
Pros: "The movie screen was not working but fortunately no one was sitting next to me so I could move over a seat."
Cons: "I would have liked a second cup of coffee as the coffee was better than most airplane coffee. No one appeared with refills, however."
Pros: "Other passengers trying to make light of hectic situation."
Cons: "Delayed because crew was not able to get to the gate in time. Once they arrived they got things moving but passengers were already flustered and the airline stewards also seemed flustered, their attempts and multiple announcements to move people faster did not help and actually made things move slower..."
Cons: "Airline didn't take customs for an international flight into account when scheduling the flight. We had to wait over an hour for "customs" to attend to the arriving flight."
Pros: "Landed safely."
Cons: "100 degree plans before taking off for mechanical reasons. Upon arrival it looked like a refugee camp in baggage claim area. A bunch of bags unclaimed scattered about. The screen said carousel 12 and confirmed it with local reps and then after waiting for a while some passenger says "if you're coming from Charlotte the bags are at 11, that's where I found mine". The miracle of flight is a miracle. I rarely complain but more often than not when flying domestically I realize how stretched the airlines are."
Cons: "Arrived in Charlotte and tried to get on an earlier flight to Richmond. Was willing to pay a change fee. Even though there were empty seats, I was told that change fee was unavailable for my reservation. I talked to 3 different people on the phone and was given 3 different reasons as to why. 3 different gate people also said there was nothing they could do and there were no supervisors to help. Another person at the counter (who I believe was a supervisor) was able to override and get me on the 2nd (of 3 flights with empty seats)."
Pros: "Crew was awesome and attentive. Smooth flight and clean."
No food…. : ( - we survived!
Pros: "No problems"
Cons: "More comfortable seats"
Pros: "Decent crew"
Cons: "Seat pitch and comfort. Food utensils VERY flimsy"
Cons: "Roomier Seats more isle space and comfortable seating. Better head sets"
Pros: "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"
Pros: "Crew, snacks, entertainment"
Cons: "Delayed:( Seats were so hard"
Pros: "The details about the flight info"
Cons: "THTe customer service at Charlotte airport were not friendly at all"
Cons: "Luthsansa sent the reminder 30 prior the flight that was a delay on the flight operated by United. I called customer service they do don’t helped and hanged up twice. Finally after waiting for an hour on the airport the same flight was change 4 times more. A manager in United got us in a different flight but we arrived 40 minutes later to Madrid and missed our connection to our other flight. I had to buy a one way expensive tickets because my connection was loss due to the issues with the FL rigth from Charlotte"
Cons: "When boarding we were suddenly told that we're not allowed to take any carry-on and all this without prior notice as far as we knew. They just told us bluntly, our tickets are not eligible for any carry-on which ticked us off and they wouldn't budge."
Pros: "Crew was nice."
Cons: "Some travelers was not good."
Cons: "Small plane"
Pros: "The Way the customer service guy, Derek, handled the situation in Denver, CO, was excellent I'd really give him a star, went above and beyond my expectations. Put me on the next flight and gave me a food voucher."
Cons: "The first flight got delayed, was supposed to work night shift, was late, had to call in sick, and not sure what my manager will do after this."
Cons: "I would have liked to arrive home before 12 noon but due to United delaying my fligh twice and not being able to make the connection in washington . I had to plead with them to put me on a direct flight to Newark which made me fly another carrier "American airlines". I'm not sure what the issue was for the delays but it was frustrated."
Pros: "The leg from Denver to vegas was awesome"
Cons: "The first leg didn't have any snacks and a cold continental breakfast. American and Delta's breakfast is much nicer. But worth the price for that portion of the leg."
Pros: "Comfortable seating, plenty of leg room"
Cons: "Our flight was delayed 1.5 hrs due to lack of communication, leading me to miss my connecting flight by minutes"
Pros: "Crew great"
Cons: "Wi-Fi charge sucks"
Pros: "Courteous attendants and overall great flight"
Cons: "The mixed trail mix, honestly that's all :)"
Pros: "Boarding went smoothly."
Cons: "AgainThe person next to me was so obese she needed two extenqders. She was taking up her seat and most of her neighbors, she was in the middle. I was literally pinned against the aisle arm rest. It was a full flight and I wasn't able to be moved. For the entire flight I was cramped and pinned with no where to go."
Cons: "Because of plane problems I had to wait until the next day to fly home. Very inconvenient."
Pros: "Flight attendants were friendly."
Cons: "The most uncomfortable seat I have ever ridden on a flight. My back and posterior were in pain for over a day after the flight. Terrible treatment of passengers to pack a few more people in like cattle. Thinnest seats I have ever seen that felt and looked like hard plastic. This was an Embraer 175 jet...will never fly on one of these again. Had a hard landing in excellent weather. Flew the same route back to Charlotte on an American Airlines A320...these seats were comfortable and the landing was smooth even with a 20mph crosswind."
Pros: "priority boarding; seat;"
Cons: "snacks selection was limited"
Pros: "Quick and easy boarding process; no lingering trying to sit."
Cons: "We waited for a while to depart; I believe that's customary dealy for Charlotte Douglas now, so not a sole reflection of United."
Pros: "Ease of security and boarding. Friendly and accommodating staff. No concerns at all."
Pros: "on time and very polite.. good flight"
Pros: "Everything went well."
Cons: "Well to start off, this was my very first time flying on United and both flights had minor trouble. The first flight had a delay that almost caused me to miss the next flight. The second flight had a minor delay but I made it home at the scheduled time. Other than that the flight was very good."
Pros: "Despite weather delay, the flight crew was very energetic and in a positive mood."
Pros: "No long waits. Smooth travel."
Pros: "The flight attendants were great."
Cons: "My flight was late and I missed my connecting flight. The next flight I got put on was delayed several times. I'm in the military and I was late checking into my command."
Pros: "Compared to other aircrafts i've recently been on, this aircraft was very comfy"
Pros: "Getting home"
Cons: "Everything. The people checking you in were so low speaking to announce the flight multiple people including me missed it. When I got rebooked the airplane was just dirty"
Cons: "Crew was not friendly. Snack did not taste good. Asked for hot tea but the stewardist was too focused on other things to hear me ask for sugar twice. I ended up with no sugar and didn't drink the tea. Upon departure, no one said "thanks for flying with us" or said goodbye. They were too busy with their own tasks. Delta does it better... No offense."
Pros: "Everything went smooth."
Pros: "Found what was expected from the flight. Hats up to the take off that happened on time in a busy airport."
Cons: "Aircraft is tiny and seats are narrow."
Pros: "I liked the snacks and I liked how I got to volunteer check my bag"
Cons: "The seating room was extremely uncomfortable"
Cons: "I got to the airport 40 minutes early. The flight was out at 6:20, I was there by 5:40. They did not let me print out a boarding pass. I could see the gate from the security line and the security line was EMPTY. There was no reason for them not to let me get on the plane, but they ended up scheduling me for a flight to Denver with the connecting flight in the morning- delaying my trip 24 hrs and charging me an extra 125$!!! I ended up paying an extra 85$ to American and was able to get to PHX that afternoon! The ladies at United were straight up RUDE too. When I told the lady at the counter my name she rolled her eyes."
Cons: "There was a delayed my flight, arrived late, delayed in the plane getting off, nothing but delays."
Pros: "The snack"
Cons: "For the price I paid, it was a terrible seat, no room with 2 people sitting on either side."
Pros: "Flights were on time..."
Pros: "everyone was quick, efficient, and customer oriented. seats were comfortable and the snacks were nice."
Pros: "Fast boarding, I time flight"
Cons: "Tight seating"
Pros: "Ahead of time"
Cons: "Space between seats very limited"
Cons: "Complimentary wifi was on the fritz"
Cons: "I flew to Charlotte, NC last week from Houston with my husband for a funeral. The flight there went smoothly and we used the United app to check in and get our boarding passes. When it came time to check in for our flight home my husband was able to get his boarding pass, but they said mine was unavailable. Obviously concerned I called United. After being on hold for over an hour I was able to speak to a representative. I was told that I hadn't show up for my flight to Charlotte... so they had canceled the returning flight. Not only was I on that flight my boarding pass was scanned twice (one at security and once during boarding). The representative then told me to go to the airport the next day and "try" to explain what happened. I don't know if this was some sort of glitch in the system, but I was very concerned and upset that someone could be on a flight with no record of them being on the plane... and that I was having to spend 2 hours trying to figure out if I could go home after a very stressful day... during a time when I should have been with my family. The next day I had to show up the the airport extra early while the representative there tried to figure out how to reactivate my ticket. Overall, an awful experience... I don't think I will be flying with United again anytime soon."
Pros: "Crew was fantastic, went above and beyond to ensure my comfort and satisfaction with every aspect of my flight."
Cons: "My vehicle keys were removed from my checked luggage requiring to pay extensively to have a locksmith come to the airport the next day to create new keys. I slept in the parking lot due to the fact the locksmith could only open the doors and could not cut new electronic keys until morning. I am extremely enraged over this incident. I know the keys were contained in this article due to the fact that the Keychain was left on top, without keys. I could not imagine why someone would remove these keys from my Keychain that holds only those keys. I would like to hear your openion on the matter. Thanks, Alexander Kruse"
Pros: "Great flight from Washington to GrandRapids! We flew into GRR on a evening where there was a winter storm advisory and had a smooth trip all the way. United had a very good pilot and crew that evening."
Pros: "The flight itself was fine. Service was good and everything went well once on the flight."
Cons: "The flight was delayed over 3 hours."
Cons: "A lot of turbulence. Very shakey."