Daily cleaning, installation of cabin HEPA filters on flights from South Carolina to Central America
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Scores according to KAYAK customer reviews
Pros: "Very friendly crew and the plane arrived in Costa Rica 30 mins early!"
Cons: "I have a JetBlue credit card and I’m very disappointed that membership to the credit card does not offer priority boarding or zone A or zone B boarding. I was in seat 6C and had boarding zone E! Every other airline sponsored credit card I own offers some form of priority zone seating; even Spirit!"
Cons: "I would have loved to have been able to pick my seat with my booking. I am 73 inches tall and I like to be in the aisle seat so I can stretch my legs out."
Cons: "Need more space"
Cons: "Plane arrived too late"
Pros: "The flight crew was very sensitive to the fact that our flight was very delayed and that several passengers would have a right connection to make in DC. That just topped off an already pleasant experience."
Cons: "After sitting 4.5 hours in the Charleston airport - without an asthma attack, I walked down a gangway to the airplane which just wreaked of mildew. Standing in it waiting for everyone to board caused a severe asthma attack after boarding. A real shame. I suspect I’m not the only one affected."
Pros: "Great crew and service"
Cons: "The delay was longgg but I know that couldn’t be avoided"
Pros: "Everything was fine"
Pros: "The crew was spectacular"
Cons: "The sound didn't work for my tv"
Cons: "Delayed by 30 minutes but handled well"
Pros: "Roomy seats, good snacks, great crew!"
Pros: "leg room"
Cons: "staff not telling the truth to the passengers"
Pros: "On time and the comfort of legs room"
Cons: "THE TWO SCREAMING KIDS THAT SAT BEHIND AND ACROSS FROM ME. THE MOTHER DID NOTHING ABOUT IT AND THE FATHER DID LESS. WHY CAN'T THESE RUG RATS FLY ON A FRIGGIN' PLANE WITH JUST SCREAMING KIDS? JUST A SUGGESTION FOR YOU SUGGESTION BOX. OTHER THAN THAT, THE FLIGHT WAS FINE."
Pros: "Usual great Jet Blue experience."
Cons: "Crew took too long before they told us reason for delay of flight from DCA to CHS"
Pros: "Left on time, arrived early. No disruptions. Nothing else to say' all good."
Pros: "Plenty of leg room."
Cons: "Security was somewhat disorganized."
Cons: "My entertainment system was not working, flight was delayed for 1 hour"
Pros: "Great service, comfortable plane"
Cons: "Lousy seay selection, even for mosaic customer"
Pros: "Great crew"
Cons: "Flight delayed several times with little help at check in. One desk person for too many people."
Pros: "The system was down at my seat. No wifi"
Pros: "quick, easy, nice staff"
Pros: "TV selection was amazing!!!!"
Cons: "Nothing, it was great"
Pros: "The fact that the flight was short"
Cons: "Nothing really"
Cons: "Our gate was changed several times, causing us to miss our initial non stop flight out of Boston. We were moved to the international terminal and had to wait over an hour to get through security because they were understaffed. We finally got through security as the doors of our plane were closing. Upon reaching our assigned gate, we were told it had changed. We received one email less than a half hour before boarding of the change but since we were in line for security, did not see it. Our rebooked flight was delayed which meant we wouldn't make our connecting flight in DC. We went to Ft Lauderdale instead and sat near our gate until boarding time. At this point we we were informed of yet another gate change as boarding was supposed to start, however there were no announcements made. Our 2.5 hour non stop flight turned into an over 12 hour travel day"
Pros: "Ek 202"
Cons: "The flight was cancelled 4hrs after being boarded at JFK. We understand that such things happen. It’s the situation and handling after was very unprofessional. we were told to collect our bags and go to check in counter and collect our next bookings but instead after collecting check ins we were just given meal ticket and hotel address and given a toll free number to call which is very inappropriate. It should become your responsibility to rebook ya but not leaving it on us to call some number and wait. Though I called and I was told that I was not deboarded to rebook me. For which I tried to go and find an Emirates personnel who refused to talk to the Emirates guy on phone to explain and would just refuse to talk to me. Imagine yourself carrying two check ins and a carry one and running around just to try to get somebody to answer. Mr. Munit on phone was kind enough to be on talk and hold for about 40mins with me. It still ended up unable to book at that time. I was going to India for two day period and my one day had to be spent over in JFK. As humans it’s not the technical difficulty that was an issues it’s the Emirates crews at jfk inability to properly respond and answer arrogantly was the issue. One person instead of answering the questions of an old man was very rude and just blubbered “can’t you just listen to me” that was very inappropriate. It should be her responsibility to listen first. I have always flew Emirates and inflight crew are always very patient and good. This experience makes me think otherwise."
Pros: "Everything smooth, and clean."
Cons: "Where do I start: our 7:00am flight never made it out of Charleston and we missed our 2:15 connecting flight to Martinique. After paying $300 worth of rebooking fees and an additional $150 on a hotel room we finally flew to JFK and made it to Martinique where we enjoyed a 2 day vacation. So unfortunate, this extremely delayed flight by JetBlue cost us a lot of money, time, etc."
Pros: "Best airline"
Pros: "Flight departed and arrived on time, Jetblue staff were very friendly and nice plane was clean!"
Pros: "Flight left on time and actually arrived early."
Cons: "Boarding time and crew was slowest ever?!!!"
Cons: "Didn’t have free WiFi on flight"
Pros: "I've a commuter each week by plane since July, and have had an excellent experience with JetBlue. Much more reliable than any other airline I've had experience with."
Pros: "Flight was on time. Got to my destination ahead of schedule. Great work."
Pros: "I checked my carry-on bag. The crew let us know that the best view in DC would be on the left side, so we switched seats so that the children could see from that side."
Cons: "Lack of leg room."
Cons: "Flight was cancelled had to sleep at jfk for over 10 hours until new flight"
Pros: "On time"
Pros: "Everything was smooth overall. Very spacious for being in coach and staff was friendly."
Cons: "I was traveling alone with my 1 year old. They called those traveling with young children so I started gathering my stroller and diaper bag. Before I even made it to the boarding entrance the next group was called. I had to rush with my daughter to check the stroller and get on the plane while others were loading in too."
Pros: "Lost baggage but it was delivery to hotel less than 2 hrs. Not so bad"
Pros: "I was traveling from Charelston to DC the weekend before Irma hit with a return flight Sunday. The counter agent was great at finding a return flight change no problem. No fee. Off I went, and off Irma went, I had to change my return travel plans and unfortunatelyJetblue didn't have s direct flight to my new destination, the counter agent in DC went thru possible options and worked with main ticketing to refund my flight for future use, noting it saved me money to rebook online at a cheaper fare, what airline does that theses days. Very pleased and grateful Jetblue made my travel during a tense weather weekend the least of my worries, they were Rock Stars!"
Pros: "Professional and genuine people who reflect the good in life."
Pros: "more leg space liked loading from the back to the front of the plane."
Cons: "late departure."
Pros: "The people were very kind and constantly available."
Cons: "Angela, not having room for my carry on under my seat even though it's a book bag that always fits otherwise. Also, Angela. Angela sucks"
Pros: "Free in flight wifi is great. Crews are very friendl"
Cons: "Flight was delayed 3.5 hours. JetBlue did provide $75 voucher but a delay of this magnitude was a major inconvenience. JetBlue poorly communicated the situation."
Pros: "It was on time and the crew was nice"
Cons: "Labeled both bags with the same code, SAS had to hu t it down"
Pros: "Great seats"
Cons: "The flight was delayed 1:30."
Pros: "Everything goog"
Pros: "The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling. The boarding rear to front should have been in place years ago and the deplaning was about normal front to rear with distancing."
Pros: "The crew was polite and professional. Boarding went very smoothly and the flight left on time. Baggage was very quick when we arrived in Seattle as it was already coming out when we arrived in the baggage claim area."
Cons: "I would have like to have been offered disinfectant wipes to use on the food tray. Otherwise it was a perfect experience."
Pros: "The best other than the fact it was packed full lol but that’s not Deltas fault"
Pros: "FA were ok"
Cons: "No entertainment"
Cons: "Delta Comfort isn’t so comfortable. Seats are too skinny."
Pros: "The crew and entertainment options are great. Relatively comfortable seats by today's standards."
Cons: "Literally any of our flights could have been on time. None were."
Cons: "We ordered special meal, and it was even confirmed in the boarding pass but it was never delivered on board.... attendant said they did not get any special meal"
Pros: "We got home safely! The crew was great and generally cheerful despite less than great conditions."
Cons: "Lots of delays due to weather, which I get. The plane was small and old and stuffy with too close seats."
Cons: "Explain why there’s over a 2 hour delay"
Cons: "We were late getting into ATL."
Cons: "Ran 2 1/2 hours late, poor customer communication"
Pros: "Crew was awesome. Movie was awesome. Delta always comes through."
Pros: "Everything was good except boarding was delayed several times and even after everyone had boarded. We arrived 2 hours behind originally scheduled time as the result."
Cons: "Delta needs to try harder to minimize flight delays."
Pros: "Everything except landing at the same time my next flight was boarding. I had to sprint and was greeted my the meanest delta agent I have ever known. I didn’t know you could be that snotty. She would not Listen to me or help me get the correct seat o had signes up for"
Cons: "Attends on flight said to go ask gate crew to help me and I rushed out to be greeted again by the bus mean crude snotty agent. She told me to get my rear on the plane The attendants didn’t have a clue that she had others to board ( they all got upgrades) and I better move my rear. I was shocked."
Pros: "It was quick"
Cons: "Horribly shaky. Thought I was going to throw up. The male flight attendant came off as rude. Just happy I got off the plane alive because it was rough"
Pros: "The flight was solid and they provided a consistent experience"
Cons: "Not applicable"
Cons: "Arrived 30 minutes late. The food is ridiculous."
Cons: "Every thing was excellent"
Cons: "Sat on the tarmac for 20 Minutes, after taking off late. Arrived to my connecting gate 10 Minutes prior to scheduled departure with no delta attendants in sight and watched my plane sit at the gate and pull away with no way to get on board. Now I’m waiting unnecessarily for 4 hours on another flight."
Pros: "Flight itself was fine"
Cons: "My flight to Atlanta was delayed which caused me to miss my flight to Seattle. The next earliest flight was booked so had to catch another flight several hours later. No one from Delta offered any sort of compensation."
Pros: "Wonderful service. Staff was attentive and helpful. Flight was great. I got to watch a couple movies and was able to retrieve my oversized luggage easily and even quickly. Thank you, Delta!"
Cons: "I’m not a seasoned traveler and packed some needed items for our home out-of-state in an oversized bag. That bag ended up costing me $200 extra at check-in. I could’ve Fed-ex’d for cheaper or put into two separate bags for cheaper. Then, my flight was delayed an hour."
Pros: "left on time and arrived early"
Cons: "no legroom even in first class."
Cons: "Everything. Flight got delayed, luggage was sent before i boarded the plane. Terrible service of Delta. Never again using Delta or going to Atlanta. Wasted two days already from my vacation..."
Cons: "Need vegetarian meal in first class"
Cons: "The bathrooms on the plane were soooooo tiny, and the logos on the bathroom doors didn't work well."
Pros: "The Delta service desk was great! We wanted to get an earlier flight home and the Delta Rep got us on standby quickly and with a smile."
Cons: "Some chaos getting on the flight. The area they have set up for the different sections to wait before getting called weren't marked very well so everyone was bunched up and confused. Once they started calling the sections it was fine. Not sure why they even had the marked areas."
Pros: "On time."
Pros: "Crews were great."
Cons: "Flight delays coming and going. Happens a lot with Delta."
Pros: "Had the whole Comfort section to myself!"
Pros: "Seat 2G Orderly boarding and plane clean"
Cons: "Asked to have all the food (appetizer, main course, etc) served together , as they advertise, but was told that service wasn't available. Ordered dinner, was almost as tasty as a Stouffers meal (it was some type of glop of lamb). 7 hours into flight the menu advertised a warm chocolate chip cookie, asked for one was told they THOUGHT they were out, came back about an hour later said the found one, but it wasn't warm, so I passed (not a real fan of eating food they found) About 8 hours into flight , the attendant said out of the blue that they were sorry about not providing the meal all together as requested, but that the other attendant didn't know they offered that service."
Pros: "The plane, the seating, and the service was outstanding, great entertainment setup with the movies."
Pros: "Was able to sleep for once. Nobody in center seat."
Cons: "Crying babies"
Cons: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."
Pros: "Flight schedule and the various flight options with regardss to the number of departure and return flights."
Cons: "Delta flight crew complacency and the lack of on board options. I flew first class and the food options were very limited. The crew also seem to have the attitude as though the passengers should be automatically understanding and satisfied. This was mostly on the return flight, an all male crew."
Pros: "Great trips notifications"
Pros: "Planes were new and nice"
Cons: "Booked together seats were separate and kept getting emails and alerts we were bumped to standby only to call in and be told it was not the case."
Cons: "Seats are too small in both width and knee room"
Pros: "It landed safely"
Cons: "Delayed take-off, one plane for hour or so."
Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Pros: "The entertainment is good; several new movies"
Cons: "The dirty seats, the awful food and wine"
Pros: "I had to take a United flight last week for a short flight and once again I was reminded why I ALWAYS fly Delta if at all possible. United crew hid in the galley the whole trip wit lititle to no interaction with passengers. My flight today on Delta was great; food really excellent (Chicken Tika) and the crew was great as usual. Delta remains the best."
Pros: "left on time - landed early. Gate checked my luggage for me."
Pros: "ability to book a later flight when I missed my connection through the delta app."
Cons: "Delays, missed a connection, booked a new connection through the app and that one was delayed as well...what was supposed to be a 3.5 hour experience turned into a much longer one. Seats do not accommodate people over 6'2" abiet very poorly."
Pros: "I liked everything."
Pros: "Crew was great!"
Cons: "Flight was so short there was no food , drink or entertainment."
Pros: "The flight was run through Delta out of Seattle, and the crew was friendly and very helpful, as it was initially somewhat confusing how to check in for the flight online via WestJet's site - but the check-in agents and gate agents quickly clarified! The flight also boarded and departed mostly on time, and the onboard wifi was great."
Cons: "It was a bit confusing to check in online, as the WestJet site doesn't list Seattle as a departure city and then it took several different input attempts before Delta's site found my WestJet flight info."
Pros: "There were pretzels. Wifi but I brought my own entertainment."
Pros: "The Delta staff at the Marine terminal at La Guardia were fantastic and saved the staff that re-issued tickets at JFK."
Cons: "5 minutes until boarding at JFK we were told to transfer gates; upon arriving by shuttle to the new gate, passengers were informed the aircraft was downsized and 20 people needed to be bumped. I volunteered since I had a flexible schedule so Delta re-issued me a ticket at 9am JFK for a 10am flight out of La Guardia. I trusted them I'd make it in time and they said they called taxis for us so we left to go catch them. Actually, no taxis were to be found so we had to call our own and were significantly delayed. I was in the first group of 5 people to be re-issued and arrive at La Guardia. Everyone else bolted but my new boarding pass didn't work and they actually didn't properly re-issue my ticket as I had been booked as leg 3 of my international flight from Malaysia. After they called three different departments including China they were able to print my ticket at 9:54am so I sprinted through the security and to my gate and was able to somehow make the flight as they were closing the door. However probably 14 or so of the original bumped passengers definitely didn't make it."
Pros: "Delta is truly a great airline. Trips were on time. Clean seats and great people!"
Cons: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Pros: "On time and good flight"
Cons: "Maybe less cold the temperature."
Cons: "No earphones for hearing the movies"
Pros: "Que el avion era de 2 filas conn2 lugares"
Cons: "La comodidad.. Son muy estrechos..."
Pros: "Nothing really"
Cons: "Boarding process in Panama is very disorganized"
Pros: "Single best value for flying in years... very attentive crew. Wine was complimentary. I enjoyed shopping in the Tocumen airport."
Cons: "Checking process in Miami was slow"
Pros: "Friendly fast helpful"
Cons: "Seats to close to the bathroom smelly couldn't get rest"
Pros: "All the crew in CR and Guatemala were very courteus and professional."
Pros: "Both their kindness and generosity."
Pros: "Meal was good and plane was clean and well maintained."
Cons: "Just a little tight but overall good"
Pros: "Comfortable and puntual"
Pros: "Puntual, comfort"
Pros: "Counter personnel and air crew were pleasant and helpful. Overhead bins were adequate, even in the smaller plane (Embraer 190)."
Cons: "Seats are somewhat small, though I am somewhat large."
Cons: "Very good"
Pros: "Friendly staff, clean and comfortable seats and good food!"
Cons: "Two out of our three flights had no onboard entertainment."
Cons: "Everything was OK"
Pros: "Flight on time."
Cons: "Changed gates at Panama without any alert until boarding time."
Cons: "Premium seating not a good buy."
Pros: "The flight was on time and the food comfortable. The food was average for airplane food (overcooked and dry pasta and bread)."
Cons: "The food, as noted above."
Pros: "Everything went very smoothly and on time. The captain did an excellent job of describing our flight course and other detailed information about the flight. It was a very pleasant and comfortable travel experience."
Pros: "The flight was cool, i loved not having to get down the airplane in Costa Rica to conitnue to Guatemala."
Cons: "It was freezing, and they didn't offer blankets just while we were on the plane."
Cons: "This airline Lost my baggage and they didn’t help me"
Pros: "I arrived in one piece."
Cons: "I purchased a round trip ticket from Costa Rica to Panama in order to comply with laws stating non-resident aliens must leave Costa Rica every 90 days for a period of at least three days. When it came time to return to Costa Rica, I understood that I had not purchased ANOTHER ticket to "prove" my intent to leave Costa Rica again three months in the future. I told the ticket agent I wishes to purchase a "fully refundable" ticket for a future flight, but she was (or professed to be) unable to assure me the ticket she was selling me was refundable. Upon return to Costa Rica, as before, immigration did not ask to see any such proof nor did they even ask my intentions. Isn't this called fraud? I did not need the ticket and, of course, in contacting Copa Airlines, I would have to return to Panama in order to even get a partial refund, which they won't guarantee. Not doing this again."
Pros: "We actually arrived earlier than schedule. Very impressed."
Cons: "No air conditioning, small gates, too crowded."
Cons: "El aeropuerto internacional de Panama es sencillamente horrible y extremadamente caro y ni siquiera wifi free hay para los pasajeros que como yo tenemos que hacer escala. La señal para llamar por teléfono usando mi propia proveedor. Es un aeropuerto del siglo pasado que ya es hora COPA que tiene su centro de operaciones pongan de su parte para hacer más placentero la estadía en ese aeropuerto; aeropuertos como el CR o el de Bogotá no más sale uno del avión y hay excelente wifi que le permite a uno estar en contacto con la familia."
Pros: "Now you are giving away free muffins instead of insulting with a granola bar....THANK YOU FOR LISTENING"
Cons: "HOW CAN YOU NOT OFFER COFFEE ON AN AM FLIGHT??? THAT's CRAZY!!!"
Pros: "The aireplane in clean. And the people ver y gently"
Cons: "Board not very organized"
Cons: "I went on the site and mentioned I was vegetarian, but I guess the 'snack' wasn't big enough to warrant a veggie option. I had to run from one flight to another, and my previous one only served breakfast, so it would have been really nice to have a veggie option. I put poor on entertainment because there was none, but it was a short flight, so not a big deal. Rest was great!"
Pros: "Super nice crew! Gave us food even though it was a 50 min flight."
Pros: "No delays on departure. Smooth boarding process"
Pros: "Ha mejorado la comida que dan en económica, en especial par un vuelo tan corto. Las tripulaciones colombianas son más amigables y orientadas al servicio que las panameñas. Panameños: Wake Up!!"
Cons: "Ya es hora que inviertan en esto. Tanto en ejecutiva como en económica."
Cons: "The crew kept bumping Into me since I had an isle seat more than normally."
Pros: "Planes are clean and crew is nice"
Cons: "Overall they are a poorly organized airline, they will over sell their tickets and then expect you to give yours away. Boarding was messy."
Pros: "One of your crew members went above and beyond to help a family that was sitting next to me. That kind if service was unexpected and a huge help to the family. We were all impressed. They were all very cordial and polite."
Pros: "2 free checked bags, and hot sandwich and drink in coach"
Cons: "Can't think on anything"
Pros: "Gate agents are superb"
Cons: "Flight was delayed"
Pros: "- nice staff - food on the plane"
Cons: "Touch screen didn't work"
Pros: "The flight was all good. I had a good experience, I would like to add that getting to the airport 2hours early is really not necessary. It's not a big airport and I spend a lot of idle time there.. I liked Copa airlines and will use them again."
Pros: "I love the genral flight experice. I found the crew very helpful and friendly. I liked the food."
Cons: "The seats were uncomfortable."
Pros: "I was looking to fly to Costa Rica and found a price offer for $70 through Volaris. I thought this was a good deal until I looked at the baggage policy. Turns out you have to pay for each bag,bringing my luggage total to $50. Thats when I noticed Copa Airlnes had the same price for airfare plus two free bags! I was sold. Overall great service!"
Cons: "Almost missed my flight due to flight being changed to a different gate than what was written in my ticket."
Pros: "Thank you for offering food, but something's without meat would have me flying copa every time!"
Cons: "Flights were delayed"
Pros: "Staffs were so kind and professional."
Pros: "The great service on bord at all time"
Cons: "The line we had to make at the checkin... but after that ok"
Pros: "The crew was amazing and very personable!"
Pros: "Crew excellent!"
Cons: "The flight was crowded!"
Cons: "If they can’t serve beverages. Can we be allowed o e water bottle through security?"
Cons: "I almost lost my coincidence with the other flight"
Pros: "2 and 2 seats, all occupied, no distancing."
Cons: "Better seating, boarding from the tail to decrease contact"
Cons: "Late and then mechanical issues."
Cons: "No snacks or drinks provided on any of my flights on American this weekend. 2 of them were real short so that makes sense but other 2 were long enough to have this but stopped before my row. We were Delayed, which is understandable, but not sure why we couldn't board and wait for crew to come on to speed up process rather than waiting for crew to arrive to even begin boarding process. I assume it's a safety thing but seems like there could be a better way to handle this and speed up process to make sure people aren't missing connecting flights."
Pros: "Very uncomfortable seating even though paid for preferred. Not enough space for carry on."
Cons: "Crew service"
Pros: "The entertainment was good with WiFi that worked well"
Cons: "The flight delay was a hassle especially considering the estimated arrival was almost 1am. No information was provided as to why it was almost an hour late but it made for a super late night. Not to mention the seat was unbearably cramped making for an impossible inflight rest... wait, I just mentioned it"
Pros: "Boarding very well done."
Cons: "One of the crew was unhappy."
Pros: "Yes! The crew was amazing! The seat was perfect!"
Cons: "It was very cold on the plane."
Pros: "I liked absolutely nothing about my flight to Richmond."
Cons: "very cramped very old plane with no wifi. UPGRADE YOUR FLEET!!!"
Cons: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
Cons: "Unable to play entertainment on my compatible device."
Pros: "The boarding process was easy. Crew was friendly. In flight movie selection was great."
Cons: "Seats were uncomfortable and some passengers could have used a little deodorant."
Cons: "Wifi didn’t work."
Cons: "The seating was not good middle seat I like windows"
Cons: "Well organized loading, consistent beverage service"
Pros: "Lots of leg room for such a small plane."
Cons: "AA did not update the flight status. My inbound flight was delayed due to weather but AA kept reporting the connecting flight as on time. I ended up making the connection with time to spare. If AA had reported the delayed departure I would have stopped for food. My bag did not make the connection."
Pros: "Everything was very smooth and pleasant overall."
Pros: "I really like that they free inflight WiFi and entertainment. The seats are little more comfortable than other airlines. The service was great too."
Pros: "The crew was accommodating"
Cons: "The crew was pleasant. No water served due to turbulence"
Pros: "No major delays. Boarding and exiting was smooth. Got assigned a window seat near front"
Cons: "Small delay of 25 minutes"
Pros: "I was lucky enough to have some really sweet flight attendants and was surprised (though maybe I shouldn't be) that we got a small meal."
Cons: "The economy class seats are just so uncomfortable and as soon as someone puts their seat back it is difficult to see the screen in front of you without putting your seat back as well. I suppose there are worse airlines..."
Pros: "Things went as they should have got a 2 hour flight."
Cons: "The inside of the plane around the air vents definitely could use some cleaning."
Pros: "Everything was fine"
Cons: "The trip was good"
Cons: "Was not compensated for arranging trans from Albuquerque to Santa Fe! Refused delivery of bag Santa Fe address!"
Pros: "On time"
Cons: "Seat comfort was awful. I paid more for legroom but the actual seat was narrower then others. No one told me that. So legs were fine but my hips were squeezed. Seat cushion was also minimal. The base of my back was aching before take off."
Cons: "Hi, I couldnt make my flight as I was very ill and when I called to reschedule it, I was given a form to fill out and no help. So I am STILL stuck on Barcelona, trying to figure out how I can change my ticket and how much that will cost me. Why does it take a form? Why can't someone give me a price quote?"
Pros: "An open seat next to me"
Cons: "Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F."
Cons: "Take off was delayed for nearly an hour and the flight re-routed because of weather. We had scheduled plenty of time to make our connecting flight but we weren't updated on how much later we would be. This caused a lot of worry and stress not knowing when we would land or where our connecting gate would be. Fortunately the gates were next to one another and it all worked out. There were supposed to be usb charging connectors under the seat but I felt around for nearly 30 minutes and couldn't find them. Nobody could."
Pros: "Very simple process. Easiest trip ever. Baggage was easy. Nice staff."
Cons: "This is our honeymoon! Every single blessed thing you sent said British Airways, but it was really American. Ended up at wrong terminal. Staff uncaring, plane cramped, seat reservation not honored. The worst. You will be getting a letter on your deceptive practices and I am going to bury you on social media. Kevin Howard"
Pros: "Not much!"
Cons: "Didn't like being grounded in Charleston because we were on a commuter flight while our AA connections was allowed to land in Charlotte and leave without us. Did not know AA operated flights receive priority at the airports over their inferior non-AA operated "partners". Will look for alternatives to AA in the future. Flight too short for a drink! No lodging because not their fault! Okay, storm not their fault, faulty policy is!"
Pros: "Flight was on time, crew was friendly."
Cons: "No entertainment, seat was not clean."
Pros: "After I pledged 25 years ago I would not travel with AA, this recent trip to Miami was delayed 30 minutes going to Miami and one hour goin back to Panama."
Cons: "Ticket counter very long in Miami. Kiosk did not work. Flight delayed in both routes."
Pros: "Boarding was smooth, staff was responsive and we arrived early. Basic flight - not bad and nothing wow."
Pros: "Very fast, efficient boarding."
Cons: "Entertainment options were excellent although the screen did not work very well (touch screen not super responsive) so I could not get to them easily. Neighbor had the same problem too"
Cons: "A little bumpy"
Pros: "On board flight entertainment did not work No kid friendly meal options Bags checked onto the wrong flight from PHL-DEN"
Pros: "Did reschedule our flight before we left which was helpful -Group 4 but at least we could get home."
Cons: "Paid for seats closer to front to get off for connecting flight. Waste of money as flight was delayed 90 minutes trying to fix the water system which the slow response maintenance crew never fixed. Ended up using Sani-wipes and had no coffee - seemed ok for a relatively short flight and half full plane. 90 minutes to make the decision to just go on resulting in many rescheduled flights."
Cons: "seating was very uncomfortable crew was extremely rude no entertainment at all for the 5 hours flight"
Pros: "Hospitality, service, flight, and crew!"
Pros: "Flight in air"
Cons: "Take offs and landings"
Cons: "They would not move me from next to the smokey 50'year old next to me. that's fine. But they told me I couldn't tell her to bathe and quit smoking. O well. I'm not gonna hold it against them for stinky old lady"
Pros: "boarding was in time, and comfort."
Cons: "comfort was very good"
Cons: "Being stuck in a high dollar city for an additional night when i should have made it to the lower intermediary city and flown standby the next day."
Pros: "I liked the smoothness of the flight"
Cons: "Plane was dirty"
Pros: "The crew was great"
Cons: "All we got for food was a little bag of pretzels. Maybe not cheap out on that"
Pros: "It was a stressful experience, arriving late for ur connection flight and find out u cant get to ur destination. I would say that they did compliment us with a very nice hotel so i apologize for the bad review i understand u cant do anything about the weather but was amazed with the hotel"
Pros: "United staff were ready in Panamá to handle the missed connections, with onward booking already handled and hotel vouchers ready for distribution upon deplaning."
Cons: "Late boarding and long wait on runway to be able to take off, thus ensuring connection in Panamá would be missed. Given that one runway was closed due to wind, this is something outside the control of United. Nevertheless, allowing a connecting flight with only 30 minutes between flights would seem to be overly risky, thus any delay upon departure will ensure a missed connection."
Cons: "I was in business class and was terrible The airplane too old , so expensive for that? Can’t believe it..."
Pros: "Everything was really smooth sailing."
Cons: "Everything was great! The Charleston airport is small yet very nice inside"
Cons: "My confirmation number did not work; originally my flight appeared to be through copa but then it was clear that it was part of the way on United and part of the way on copa; Was unable to check in for flight before getting to the airport; first flight was very delayed and connecting flight was not acknowledged in the delay - in other words, I was going to miss the connecting flight but was unable to get any information about re-booking; waited in the airport for 6 hours then boarded the plane and sat on the plane for 3 hours, then was told flight was delayed until the following day; eventually did take off 22 hours late; when I arrived in Quito finally my bag did not make it; they did not deliver my bag to my hotel as they said they would in the airport, instead I had to go an agency and pick it up. I missed a day and a half of seeing a dear friend I was coming here to visit and nothing can make up for that. Overall, terrible experience."
Pros: "Fast and easy"
Cons: "Crew was grumpy, repeated same commercials"
Cons: "Terrible experience. Will avoid united at all costs. We arrived with enough time and called ahead. They said to run and the plane would still be there however at the kiosk, the personell was very unhelpful. They made us miss our flight, fly out the next day and didn't now help change our return flight to the next day. I called united, the booking agency and the other airline without getting any changes."
Cons: "A five hour flight and you only get a mini pack of mini pretzels and a soda. The boarding was made an hour late, the United employees didn’t seem to care that a line formed ine hour before. Two people near me were blasting their smartphones listening to music and/or playing games with their smartphones but without earphones and not one person from the crew told them to shut it up."
Pros: "The crew was super attentive and cordial."
Cons: "United Airlines has really deteriorated. Paid entertainment for an international flight is really nickle-and-diming it, especially since it was direct tv which is only available over the continental US!"
Pros: "On time"
Cons: "Worst airline I’ve taken in a while .. you can tel they want is $$. From charging to change seats. To have VERY LITTLE leg room (and I’m 5’2”). Charging for entertainment and the seats are uncomfortable. Crew seemed embarrassed. The crew was fine and did their job."
Cons: "95% of my united flights are delayed. Today, they overbooked and asked for a volunteer. I did so and was offered a $1,500 compensation. Instead of 8:00, I would arrive at 11:00. I was very excited and patiently waited for the plane to board, so I coulD receive my new flight info. The flight is inevitably delayed, as it always is with this airline: I would have ended up missing my connection, so it seemed to work out well. However, they’re about to close the doors when the agent says “it’s not overbooked anymore” she gave me the option to so either get on that flight and wing it on my layover to find another flight, or go to Newark. But I needed to make a decision at that moment. The agent revoked the $1,500 because it was no longer overbooked and her demeanor immediately changed from The kind, accommodating agent she was when she needed me to give up my seat. She became short and rude. I got the last available seat because I was the last to board and was forced to check my bag because there was no more room. All because I was willing to change my travel plans. I get to my layover, and the earliest flight I could get would land at midnight with an additional layover. Oh! And the first class seat I was supposed to have on my second leg was not available. All of this was while I was seriously ill— throwing up, just wanting to be home. Honestly, I’ve never liked United. I constantly get over it, because it’s often the less expensive option. At this point, I am so sick of how they treat their customers, and their inability to depart on time. Last time I let them put me through this again."
Pros: "Prompt boarding, no delays,smooth flight. Overall a very good experience."
Pros: "Directv on board"
Cons: "No food. Delayed. Bad crew"
Pros: "Food was great and unexpected"
Pros: "There was nothing to like"
Cons: "The worst company ever!!!!!"
Pros: "Great crew & very accommodating"
Pros: "First rate service"
Pros: "Most of it"
Cons: "Purchase of snack! I only received a cracker and a soda!! Also, the movies were not free!! Really!!!!"
Pros: "Good attention"
Cons: "Food not Not any enterteinmet unless you pay"
Cons: "Wifi access"
Pros: "The crew was very nice and helpful. They comped everyone the direct tv access as an apology for the delay, but I'd rather be comped wifi."
Cons: "It ended up being a 5 hour delay. I would have been fine with it if they had told us up front that it was 5 hours, but instead it's 2 hours, then after an hour passes they tack on another hour and so on. It would be nice just to know it'll be a long wait, so we can leave and come back or reschedule our flight for the next day."
Cons: "Cramped space."
Pros: "On time."
Cons: "Flight attendants brought a few people drinks and then disappeared leaving the rest of us thirsty"
Pros: "The crew was Amazing!"
Cons: "It was hard to be on an international flight without any power options to charge or entertainment. It seems that a long flight out of the country should provide at least 1 amenity."
Cons: "I did not like that there was no food. Long flights are supposed to give some, at least a small sandwich."
Pros: "Timely take-off. Info from flight deck good in the beginning."
Cons: "However reporting of weather delay and the info about fuel stock on the aircraft could have been beter managed."
Cons: "El peor servicio que he recibido"
Cons: "Overall United airport staff were not helpful and not very apologetic for delays and missed connections"
Pros: "I had an entire row to myself."
Pros: "Good service"
Pros: "Much better flight from HOU-PTY. Crew was more friendly. Option to qatch free movies on my personal device is great."
Cons: "4 hour flight and only a small pouch of savory snacks and some mints! Leg room is very limited."
Cons: "Because the flight to Houston sat on the tarmac for so long, no one was able to get food in the airport before boarding this flight. I was at the back of the plane and there was NO fresh food available once the flight attendants reached the last 6-10 rows. Unacceptable that there is not enough food options for all passengers. By the time I landed in Panama, I had not eaten for 13 hours."
Pros: "It was indeed good experience."
Pros: "Airline personel were all very pleasant and eager to help, just not very effective"
Pros: "Overall the flights were trouble free. The seats on the CRJ145 to Chicago were pretty confortable. United is the only airline that gives passengers a complete can of coke instead of just a cup. The snack was just so so."
Cons: "The seats on the plane from Chicago to Tucson were not comfortable. I could feel the hard bottom."
Cons: "paid entertainment"
Pros: "friendly flight crew. good informations nice plain"
Cons: "on a 5,5 hour flight only drinks and no food, NOT OKEY - entertanment only with pay??? this is a step backwords...."
Pros: "I liked the staff and comfort the most"
Cons: "I mean is not anybodys fault but its lame that now everything has to be paid, from entertainment to food and all of that!"
Cons: "Barely enough room to hoist your baggage in the overhead bins"
Cons: "Was good"
Pros: "That it got me from point a to b"
Cons: "Plane was very old and rickity. Crew was short. Boarded plane late and of understaffing. Overall pretty terrible."
Pros: "Wonderful cabin crew"
Cons: "No entertainment unless you downloaded an app in advance, and then, for people who had, only over USA, and after you pay for united wifi. That's poor"
Pros: "Being able to leave on my desired day."
Cons: "This would have been my first time on this airline ans I was excited going into it with ano open mind. However as I was getting ready to head to the airport, my flight was canceled and they rebooked for another flight that would leave the next day with a 3 to 4 hour layover. I was frustrated with the flight selected and therected seemed to be no effort into suiting me with an equivalent flight in which I purchased, which was a direct flight. I spoke to a reap that found a flight on another airline, but it still was not a direct flight in which I requested. For this being my first impression I was not impressed!"
Airlines flying from South Carolina to Central America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Carolina to Central America
Masks required on board, masks provided on flights from South Carolina to Central America
Social distancing seating
Middle seats unavailable to book on flights from South Carolina to Central America
Testing for antibodies, testing for symptoms for flights from South Carolina to Central America
Waiving of change fees. Search flexible flights from South Carolina to Central America