Daily cleaning, installation of cabin HEPA filters on flights from South Dakota to Akron
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Scores according to KAYAK customer reviews
Pros: "Was upgraded to first class on my return flights. Service was excellent seats were comfy. Benefit of being a card holder and flying only American Airlines."
Pros: "Great service and comfortable; well sanitized."
Cons: "TV screens for movies and shows."
Pros: "Newer plane with slightly more room"
Cons: "Nothing it was very nice"
Cons: "Really rude check in with bags and flight attendants are rude too. Haven’t flown American Airlines in years and will try to avoid them again"
Cons: "Very old cramped plane. I actually overheard the airplane say that it was tired and wanted to be replaced with one made in this millenium..."
Pros: "Crew was amazing"
Pros: "Check in was very good. The seats can be more space."
Cons: "I think the breakfast should be better."
Pros: "Crew kept us well hydrated, and were very diligent about picking up trash."
Cons: "If delay to much pls let customer out of plane"
Cons: "Plane was delayed 6 hours- not AA fault but could have compensated by providing some food without charge"
Pros: "Good flight"
Pros: "Tight seats"
Cons: "More accurate notifications of flights"
Cons: "More room I pay for main cabin It feels it was just the regular"
Cons: "very cramped very old plane with no wifi. UPGRADE YOUR FLEET!!!"
Pros: "First class travel on express jets."
Cons: "First class travel is limited to bigger seat and snacks. I think hot towellete could be very nice."
Cons: "I sat in a middle seat, sandwiched in between a passenger who had an aisle seat on my left and another passenger who had a window seat on my right. It would have been okay, but both were much larger than me and with the seat already a bit narrow, I felt like a sardine on this flight."
Cons: "Flight was delayed twice, and the flight was very bumpy and the pilot really had a bad landing."
Pros: "flight took off exactly on time & arrived on time"
Pros: "Customer service"
Pros: "Collecting bags was terribleterriblel"
Cons: "Collecting bags was terrible"
Cons: "I lost my connection flight to Denver in Miami because of the delay luggage"
Pros: "Fast quick flight. Bags out quickly."
Cons: "Seats are far too cramped for someone who is 6,2."
Pros: "The crew was pleasant"
Cons: "We sat on the taxi runway for almost an hour waiting for our turn. Then some rain came and the captain didn’t want to take off. I can understand snow, but rain?"
Cons: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
Pros: "A cheap option to upgrade to 1st was offered that ended up being a net 0 cost upgrade for me so I took it. Comfortable on an old (but oh so nice) aircraft."
Cons: "Arrived 30 minutes early to the airport but then had to sit at a remote pad so that we ended up being 5 minutes late to the gate. A short transfer was made even more difficult, and a massive waste if time and fuel sitting and waiting. Figure out your gates early and better, and move around if needed. At the very least, bring up some stairs and buses to get passengers to the terminal and then tow the aircraft in when you have a gate available."
Pros: "Flight was on time."
Cons: "One bathroom was out of order, staff appeared very tired, food service was missed twice on one side of our class section like they didn't have assigned sections. Also, the food and drink options do not compare to British Airways who we originally purchased our tickets from. All alcohol is free with BA."
Pros: "The flight itself was fine and the staff were friendly."
Cons: "Didn't like getting herded onto a shuttle bus where most people had to stand packed in like sardines, only to idle for 15 minutes and drive in a circle back to the gate because there was something wrong with the plane. Then the ambiguous delay that lasted three hours."
Pros: "flight crew was great"
Cons: "“Yvonne” or whatever the actualy name of the gate agent in PHL was. Terribly rude and condescending. The CRJ 200’s are way too small, old, and uncomfortable. Please sell or give them to the third world where they belong."
Cons: "Flight attendant was unprofessional."
Cons: "Delayed for three hours due to weather"
Pros: "Friendly Staff"
Pros: "That we made jt"
Cons: "Flight crew was rude said things weren’t their job such as handing out custom forms just overall a terrible flight."
Cons: "We had to sit in separate sections on the flight."
Pros: "Everyone was very professional and pleasant."
Cons: "All great today."
Pros: "Very smooth trip from beginning to end."
Pros: "Nice plane"
Cons: "Slow set up of gateway upon arrival"
Cons: "We had too little time to switch flights. We were stressed and had to run a lot in order to make it to required connecting flight"
Cons: "Security questions,by Britsh lady they don't know where looking for dangerous people ? I'm spent 1 hour in Heatrow for transfer running from plane to plane .Then she asked me to personal questions .I don't think Brits have rights to ask me where in working and my profession in the USA ?.Im dual Polish US citizen. US and Polish emigration didn't ask me a word .In future did I'm have rights ty o refuse answer personal questions foreign Clerks ?"
Cons: "Took forever"
Pros: "Nice crew"
Cons: "Delayed departure; plane too hot to board on time after it arrived; delayed at Akron"
Pros: "Nice crew"
Cons: "Cramped on flight after coming 1st class from Seattle."
Cons: "It was cancelled"
Cons: "They rebooked my flight to one with an overnight layover and informed me via email with no explanation. I rerebooked it myself to one which left the next morning and arrived sooner than their rebooking."
Pros: "Service on board"
Cons: "Left an hour late; missed connecting flight. Our final destination was DC; connecting flight was to Philly. Wanted them to Serbs us to DC since we missed our flight. But, the agent said he couldn't due to airline regulation. I was willing to pay more. I'm not happy about it."
Cons: "Nothing it was a good flight the crew was great couldn't have asked for better"
Cons: "The flight leaving Houston was delayed by over an hour due to some problems finding another captain for the flight thus extending the layover time by at least four hours. As a result I didn't get back to Toronto until around 12:30 in the morning. Otherwise everything else was fine."
Pros: "It was just okay"
Cons: "Nothing just flying in a smaller plane"
Cons: "The WiFi system is very slow"
Pros: "Slept the entire flight"
Cons: "The plane was smaller so there wasn't a lot of space"
Pros: "Flew United out of Sioux Falls. Check in took forever. United employees were miserable. Did get some help from a very nice TSA woman. TSA check in was a nightmare. Almost missed flight. Complete chaos. The sat on runway for 40 minutes waging for luggage to be loaded. Almost missed connecting flight. Just plane horrible. Very helpful stewardess however."
Cons: "Couldn’t get the WiFi to work"
Cons: "The boarding process took forever! Had to go through multiple questionare"
Cons: "Maintnece delayed our flight for nearly 3 hours. We remained aboard the parked plan for this time span and not allowed to get off of plan."
Cons: "Flight late for 2 hours and poor assistance"
Pros: "Friendly crew."
Cons: "Stuck in Denver because our flight was delayed so we missed our connection to Houston. Couldn’t get a hotel voucher because they are claiming a weather delay (which there was none)."
Pros: "Got to gate on time. Attendants nice, good service"
Cons: "seats of course. No room anymore"
Cons: "The temperature on the plane was close to that of a freezer. Very cold for some unusual reason. Otherwise a great flight -- on time departure and arrival -"
Cons: "2.5 hour delay!"
Cons: "Plane was in poor condition. Made loud beeping noises during final part of flight. No power outlets at seat."
Pros: "The seating was comfortable. On the Chicago keg I was seated in the middle and was not stuck with people who were too big for the seat. I noticed there was an overweight person in first class. Does United have strict policies on size?"
Cons: "Just the fourth seating group had trouble finding a place for my roller board carry on."
Cons: "The plane was delayed in WA DC and the staff did nothing to help with transfers in Addis Ababa and I missed my connection."
Pros: "Employees was very nice"
Cons: "Tv on the seat should be able to turn it off"
Cons: "Customer service is Zero."
Cons: "We arrived at the Newark Airport 3 hours before our flight, arrived at our gate, as designated, 45 minutes before boarding. Nowhere around the gate, on any monitors, did we see our flight number posted. Three airline attendants, at three different desks, at our gate were all talking at the same time announcing flights. I heard our flight # announced once. My husband asked one of the attendants about our flight and they said it was delayed an hour. That was BS. We nearly missed our flight because it was boarding at that time."
Cons: "Plane was small and cramped. So small you could not get a carry - on in the overhead bin. Also I did not receive an electronic scan to get on the plane. Wasn't I supposed to get one ?"
Cons: "I had 2 minutes left to board, and they wouldn't let me. Instead they closed the door. But United was get me a ticket home. Unlike LH..."
Pros: "Flight was okay"
Cons: "Flight was almost 2 hrs delayed"
Pros: "Our seats weren't changed on us, as it was going to Florida"
Pros: "The flight was fine. Crew was polite. No problems with that part."
Cons: "Tell me why it costs $470 to fly 1.5 hours from S.F. To Denver. Absurd! I flew from Denver to San Fran for $90, the same week. Never again!"
Cons: "After spending $3000 on two first class tickets- my fiance was sent to urgent care and we were unable to make our flight on time. Customer service told us that they were unable to re-book us without a fee and even then they couldn't honor the tickets until 3 days later. This was frustrating given that there were numerous first class tickets available on various third party sites and united.com that would have been able to get us there the next day. Long story short I spent another $2300 to book a new flight with delta and I will never use United ever again."
Cons: "One of the male flight attendants was rude. Never seen such an impolite flight attendant before. Tapped my shoulder from behind to ask what drink i wanted which freaked me out, refused to lend a pen to passengers sitting next to me saying they could borrow one from ME and loaded extra snack for strangers sitting next to me on my table without telling me what you to do with them - am i a sandwich distrubutor who is supposed to stay awake till other passengers wake up to eat snack? I almost thought he was a racist that refused to talk to people who seem to speak no English. If that's the case, he'd better learn other languages so he can actually COMMUNICATE with passengers."
Pros: "The only problem is that United ticket counter did not let me check my bag for free! I hv united visa credit card & i thought that was one of the many perks!"
Pros: "Well, my original flight was cancelled due to bad weather, got to spend 2 extra days with my family! Gave up my seat on the last leg of my flight, got a 500$ voucher, put up in a beautiful hotel, w/ a nice meal and transportation. Like winning a sweepstake. Always love United, great airline, great staff."
Cons: "There was nothing i didn't like. Airline of choice, for always!"
Pros: "No wifi on plane, unable to use the United app."
Cons: "I upgrade to premium economy. This gave me a seat with legroom -but one that did NOT RECLINE ... on a night flight. I am very unhappy. It was not made clear when I upgraded (must have been very small print). I feel ripped off"
Pros: "The crew was very kind to everyone and it was a very pleasant flight!"
Pros: "This flight is always overpriced, but I really like it."
Pros: "Quick flight got in earlier than scheduled, but smooth flight"
Cons: "Delayed 2 hours"
Cons: "Lack of updates"
Pros: "The airport was small and it took minutes to get to the curbside pick up."
Cons: "Akron did not have a designated pick up area."
Pros: "Got home safe"
Cons: "My flight was cancelled to Akron had to reschedule a flight to Cleveland they lost my baggage and inconvenienced my husband to come and pick me up. Very dissatisfied. Would you go back using tgat airline when it wastes time on your vacation and delays you getting home without baggage?"
Pros: "Getting to my destination"
Cons: "Cold service, playing taxi around Chicago for 45 minutes and arriving late, taking off from Chicago and boarding late, Geo Metro style cabin."
Pros: "Ride was ok. Both our flights from Chicago were delayed. No one tried to explain or offer any apology. No one offered to complete anything or offer coupons for meals. I thought that was extremely rude."
Cons: "See above. Very disappointed. There were four of us and my 76 year old father has health issues and was very uncomfortable."
Pros: "courteous attendents and airport personnel. on time flight"
Pros: "Agents checking baggage were unbelievably slow. Good thing there wasn't a long line."
Pros: "the crew is awesome and very helpful and slightly speedy"
Cons: "I was hoping for a window seat the entire flight the only disappointing thing"
Cons: "Security was worst I have ever seen - needed well over recommended 90 mins. No entertainment and ran out of food. Extra charge for regular economy seats. Reminded why I don't choose United."
Pros: "The attendant was very gracious and caring. Kudos to the pilots. They handled the aircraft very well under questionable winter weather even for the great lakes region."
Cons: "Had a three hour wait for an aircraft. The wait was for a flight to come in form Ottawa. There seemed to be plenty of other aircraft sitting around O'Hara not being used. Also the deicing process can use some much needed review. Having to wait over an hour for a deice unit to come to the aircraft is just way inefficient and I would think more costly to the company. It is certainly irritating to your customers who have just spent three, maybe five or more hours in a crappy air terminal waiting to get the heck out and on their way home."
Pros: "I really appreciated the blanket and pillow, along with the free entertainment."
Cons: "Almost missed our flight because they wanted to close the gate early..other than that a good flight."
Cons: "The plane was very hot"
Pros: "A few delays (as to be expected from chicago )"
Pros: "Service was good. Flight was on time. Comfort was fair. Bathroom on board plane was so small my knees would hit door."
Airlines flying from South Dakota to Akron have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Dakota to Akron
Masks required on board, masks provided on flights from South Dakota to Akron
Social distancing seating
Middle seats unavailable to book on flights from South Dakota to Akron
Testing for antibodies, testing for symptoms for flights from South Dakota to Akron
Waiving of change fees. Search flexible flights from South Dakota to Akron