We had a connecting flight from NY to Sacramento by way of Charlotte. Thank goodness we were on time because our connecting flight was basically in an hour on the other side of the airport. We made the flight and got home safely. Kudos to American!
Delayed 2+ hours, missed connecting flight
Flight was on time—very important!
Flight attendants not enforcing mask on some younger passengers
Pros: "Flight crew very friendly"
Cons: "Can’t think of anything"
Pros: "Can’t say that...crew was professional but lacking good service attitude.No smiles, Nothing special."
Pros: "It's American you know what you get"
Cons: "No room as always but you have to wear a mask next to another mouth breather and they still keep it hot!"
Pros: "leaving on time"
Cons: "provide a snack"
Cons: "On time take off would be nice"
Pros: "I paid for a full seat and the person next to me was so overweight, I had the use of less than 2/3 of my seat. My rifgt shoulder, neck and back was very sore when I got off the plane from lack of any movement."
Cons: "Severely overweight people should not be forced onto another adult if they cannot fit in their own seat."
Cons: "That particular plane seemed old and interior worn."
Pros: "Flight was short."
Cons: "Everything else"
Pros: "Everything was generally great I don’t have any complaints."
Cons: "Well it’s nothing you can change I was pleased that the flight took 8 hours instead of 9 but because we were early it was a bit inconvenient that Heathrow had us do a “hard” arrival I think that’s what it was called so instead of a gate we got off on the tarmac."
Pros: "The seat was super Uncomfortable. Squished Middle seat that I paid $37 for (w/Priority boarding, see below). What a ripoff. The seat was designed specifically to torture passengers, of this I am certain."
Cons: "I paid for a seat upgrade that included "Priority Boarding", For AA, that meant Group 5 out of 9. WTF?? Clearly Bait and Switch - there's a big placard at every AA boarding gate that states: Priority Boarding 1-4 (to the Left) and "Main Boarding" 5-9 (to the Right). Fraudulent, clearly."
Pros: "Nice crew"
Cons: "Be on time 2.3/4 hour delayed no weather issues or mechanical"
Pros: "Really disappointed as my bags was not check thru.It was rechecked at London and British airway charged me for my baggage. I want to make sure that my way back to Oslo London London San Diego has no charge . It is an international flight and I am allowed 23kg one checked bag ."
Pros: "Crew was very nice and professional."
Cons: "Plane was very hot and cramped."
Pros: "Getting off. Entertainment system."
Cons: "The food. Working toilets. 10 abreast seating is too tight on 777. Avoid."
Cons: "Offered entertainment"
Pros: "Crew was excellent"
Pros: "The most cramped seats ever"
Cons: "Be on time. Also we sat in first class and it would be nice if the center counsel was smaller giving the passengers more seat room."
Cons: "There was no movies in flight while returning back"
Pros: "Crew tried very hard."
Cons: "Delays. Get on the bus. Get off the bus. Get back on the bus."
Pros: "Flight was smooth."
Cons: "Flight arrived PHL early and no jetway as typical at PHL"
Pros: "Quick check in even though it was a full flight!"
Cons: "Only entertainment option is your own personal device but the WiFi is horrible! After finally connecting, I could not even get to the 2nd step which is simply going to this website to enjoy the entertainment. I even made sure I downloaded the app and it just did not work. So glad I had music on my phone and went to sleep."
Cons: "Rude and disrespectful"
Cons: "Crew do not know what kind of menu they have. We had white fish moqueca, rice was uncooked. Moqueca was flavored Boarding was very confused, we bought premium economy, on advertising we could check-in on business class, no specific line for business or economic, only separated line for first clas"
Pros: "The pilot was very apologetic about being delayed but we were able to catch the flight because it was delayed for about more than 2 hours."
Cons: "It was cold in the beginning of the flight. We were delayed at the first flight and when we got to the gate there were no one available at the gate to check us in. We had to go to customer service to get on board."
Cons: "The landing in Charlotte."
Pros: "I decided to travel First Class from Houston TX and that was the greatest choice I ever made. IAH requires travelers to arrive 2-3 hrs early due to traffic or weather conditions. I checked in at 2 pm and waited for my 5 pm boarding call. First class was amazing! I stored my belongings without any issues. I sipped wine and dined on pasta and watched the movie Father Figures with Owen Wilson and Ed Helms. The stewardess was polite and friendly. The food was enjoyable and the passengers were friendly. The bathroom as also immaculate, I was impressed."
Cons: "No complaints!"
Pros: "Crew is very nice, we were on time and baggage didn't get lost for once."
Cons: "Seats are simply too tight, not enough space for carry-on, and boarding procedures are a joke."
Pros: "Every thing was find.."
Cons: "Seats harder than expected.."
Pros: "Short flight"
Cons: "They lost our bags in Dallas. The customer service rep was useless"
Pros: "Smooth ride"
Cons: "Not accessible. The tv wasn’t captioned"
Pros: "Probably the fact that I flew with my friend and both agreed on how bad this airline is."
Cons: "This is my first time with the airline. It’s safe to say I’ll wont be booking with American Airlines again in the future. The crew members were rude, unattentive and just bitter. It started with simply boarding. The lady at the desk was rude about telling me I needed to consolidate my bags. I ended up just checking the carry-on in. We asked one crew member on board if we could throw our trash away and she just seems annoyed. We also asked for ear buds and she never arrived with them simply stating they will offer/hand them out after they come around. She just seemed like she hates her job. Just terrible attitudes. very unpleasant flight."
Pros: "The calmness and assurance from the cockpit was promising"
Cons: "Flight attendants were not pleasant at all. They had know clue what to do during the flight emergency."
Cons: "New plane and excellent service. The flight was on time and the crew was very servicial."
Pros: "Everyone was friendly"
Cons: "Very tight fit."
Cons: "Terrible airline. Will not fly them again."
Pros: "when different flight left Chicago to London, crew and food was good. Entertainment helped with long flight"
Cons: "The maintenance issue took 3 hours to confirm and then when flight was cancelled, there was no announcement over the loud speaker to tell us so we could line up for rebooking attempts. Then was a rush to try to get in right line to make next flights to connect through to Paris."
Pros: "The entertainment"
Cons: "There was nowhere to stow my purse and things i wanted to use during flight near me, my luggage got lost"
Cons: "We lost our connection to Jacksonville"
Cons: "The boarding was seemed unintelligent. Why would a passenger in a window seat have to wait until the other middle and aisle passengers board. I got on the plane and had to wait for the other two passengers get up and step into the aisle so I could take my window seat. I was in group 7 and apparently they were in a lower number group that was allowed to board before me."
Cons: "Finally took off at 12:15 AM on a flight scheduled to depart at 7;30 PM the day before!"
Pros: "The seating was good."
Cons: "Even though the weather caused issues, i felt that we were treated poorly. I wound up having to sleep in an airport. Never had to do that before. There was no empathy for our situation whatsoever."
It was the worst flight ever. I don't even know where to begin. My mom was supposed to fly around 6:30pm and a bird happened to get inside the engine. They kept rescheduling the flight all the way until 12am and no one knew what was happening. My mom had to get a hotel to stay tge night. The next day they rescheduled her flight for 11am and the same thing happened. They had no food until 1:30pm and finally left around 2:45pm. This was insane.
If the flight was not delayed and we got compensated for it somehow but we did not get anything at all
The main flight attendant sounded annoyed and rushed every time he came on intercom. Take off was very bumpy and it continued for several Minutes and no One on crew ever acknowledged it or told us to Expect it. It was very disconcerting. Staff felt unprofessional. No cheerful goodbyes when deplaning.
Flight was delayed over an hour
No frills airline. Aircraft are clean and staff friendly.
Late, dirty and uncomfortable.
Pros: "No seat not comfortable."
Cons: "No legroom."
Pros: "Excellent leg room in standard seating. On-time with quick and efficient boarding process."
Pros: "Crew was good but baggage claim took forever. The seating was not well arranged. The seats were very uncomfortable. The weight limit of the bags were unreasonable"
Cons: "Better seats could be better"
Pros: "the non-stop flight works very well. lay overs are never welcomed, but tolerated because they need to be"
Cons: "hard to think of anything"
Cons: "The padding on these seats."
Pros: "Crew was very good and friendly."
Cons: "I would have appreciated a “free snack & cola”."
Cons: "I see no reason why the airlines cannot provide a beverage and snack - I think they still make plenty of money off our tickets and how much could this really cost them?"
Pros: "Short flight but not comfortable and no entertainment"
Cons: "Most flights to Vegas are cheap so not sure why this one was so expensive"
Pros: "Nonstop flight. Wish it was available year round!"
Cons: "Our boarding and flight was delayed, but we were given no explanation."
Cons: "Small seats, flight was late"
Pros: "Everything was perfect!"
Pros: "Enjoyed isle seat."
Cons: "Wider seats."
Cons: "Free cokes, water, and peanuts would be great."
Pros: "Great fares even for last minute booking."
Cons: "Services and comfort as expected for the price."
Pros: "When you land at Concord you are right near the parking lot!!!"
Pros: "The crew was great. We left on time and arrived on time."
Cons: "I wish water was free. That is the only thing I don't like. I understand it's a cheap airline so everything cost extra, which is fine. But come on, water should be free."
Pros: "Allegiant knows how to get people off and back on the plane ASAP. The last few flights I have taken we left early and arrived earlier than planned because of this. Crew was friendly. I like the fact the flights are direct and no layovers at airports."
Pros: "Arrived ahead of schedule."
Cons: "Airbus seats are as uncomfortable as school bus seats."
Cons: "It was to uncomfortable to sit there in the plane for so long. I also noticed one of the flight attendants with the long brunette hair kept over looking me but would be in all the guys faces instead. Pretty sure it was a jelouse thing. The shorter brunette girl was really pleasant"
Pros: "Direct flight in less than 3 hours"
Pros: "Friendly staff"
Cons: "Last minute delay due to a plane malfunction. Was told very last minute. Seemed like there were no quick resolutions in play. Had to wait over three hours to fly out, doesnt that entail compensation by law?"
Pros: "I fly this airline airline quite a bit because I have family in the mountains of North Carolina. I have never had a problem with them, I fly out of Fort Lauderdale to Asheville, it's a quick one and a half hour flight. The flight crew is always professional and courteous."
Pros: "The service is not extravagant but completely adequate. Also, it is very consistent every time I fly them."
Cons: "Nothing at all."
Pros: "Flight went smooth"
Cons: "I checked into my flight with luggage to check in. The lady behind the counter said I could not check my luggage that the only way for it to get on the plane was to take it through the TSA checkpoint. They confiscated everything in my bag that was over 3oz which was quite a bit of stuff hence the reason why I was trying to check it in. I will not be flying Allegiant air again."
Pros: "The price for the flight and the direct flight make it worthwhile."
Cons: "Boarding process was completely chaotic; they had two lines, one for people with paper boarding passes and one for those with electronic passes, but they just let everyone line up all at once which was way too crazy. It needs to be better organized."
Cons: "Bad service. Long waits. No directions at airport from the airline and counter service slow"
Cons: "Our flight was delayed dor 10 hours."
Cons: "I didn't like how the air was turned off before we were allowed to leave the plane. It made it difficult to breathe with my asthma."
Pros: "Flight crew was very kind"
Cons: "The security crew made me go through security twice and made my girlfriend and 15 month old daughter stand while they searched her bag"
Cons: "Arrival in Ft Lauderdale... Bags took an hour to get to carrousel. Never were posted on the information. Flight were, as expected, uncomfortable."
Pros: "Crew was amazing & child friendly."
Pros: "The flight attendants were very nice and helpful."
Pros: "Airline was great. Told us right away they were only going to do one drink service so we could order two. Left on time and had no issues. Would definitely fly with them again. Even though you have to pay to check a bag, it's still a better deal than any other airline out there. People need to stop complaining about the extra fees, do you want cheap or not."
Cons: "Nothing. Was exactly what I expected for a $35.00 flight."
Pros: "Easy boarding"
Cons: "Slow to get luggage. Seats not comfortable"
Pros: "I liked how friendly the staff were and how everything was done on time."
Pros: "The flight left on time. Friendly crew"
Cons: "I don't like that they charge for carry on bags and they don't have a toll free number"
Pros: "Staff was wonderful!!"
Cons: "Plane was an hour late."
Cons: "I moved my seat when I checked in to sit with a friend and paid about ten bucks for a different seat. I didn't think much of it until I got to my new seat and realized I had paid to sit in a seat that was basically a bench that didn't recline and was right in front of the bathroom so it rattled every time someone flushed. Classy."
United is simply a terrible airline.
The staff was rude and was asked to wear a mask even though on my ticket did not mention anything about it. When I asked for a mask I received a rude response and was yelled at and replied that my ticket says that I needed to wear one.
Cons: "Delay that caused us missing the connecting flight."
Pros: "The crew was kind and smiling (not like the worst crew I’ve ever had Brussels Airlines)"
Cons: "The food"
Pros: "Great crews"
Cons: "Not sure"
Pros: "Quick boarding and deplaning process"
Cons: "Offer free wifi instead of charging."
Pros: "The flight attendant in our section was amazing. She gave us tips for London and gave us some complimentary alcoholic drinks. She made the flight so much more enjoyable."
Cons: "The seat comfort was just ok. Neither my husband or I was able to get much sleep. The seats in coach are very tight and we couldn't really get comfortable."
Cons: "Overall, flawless"
Pros: "On time. Flight attendant was exceptional."
Pros: "The crew."
Cons: "Lufthansa punted to United."
Pros: "Everything went like clockwork"
Cons: "Bags separated at boarding when there was overhead space left on plane and gate agent saying "no space left"..."
Cons: "Ride was bumpy"
Pros: "Boarding was organized and prompt. Crew was fantastic."
Cons: "Flight was to short."
Cons: "There was no entertainment available on this flight. It's a short flight so I don't expect any, however, I continued on to Phoenix that day from Chicago and that is a long flight. I expected free entertainment on that flight, as it was afforded on the flight on the Phoenix to Chicago leg of my flights earlier in the week. The Chicago to Phoenix had entertainment offered but it there was a fee, which I didn't appreciate and did not take part in. I looked around me as much as possible and didn't see anyone else pay for entertainment. Having in flight movies and TV available for feee is a great incentive for flying with United. If these long flights in the future are pay for view, I will not be flying with you when there are alternative carriers who do provide free entertainment. Thank you."
Cons: "Very uncomfortable seats"
Pros: "On time Nice crew"
Cons: "Pure sugar snack"
Pros: "Great rate easy to book & accurate"
Pros: "The flight was excellent"
Pros: "Your seating was spacious!"
Cons: "The unfriendliness of the crew."
Cons: "The flight was delayed by an hour"
Pros: "This was a direct red eye flight to Madrid"
Cons: "I paid 1308$ for the tickets, I wasn't expecting first class experience but honestly I was just shocked. First off the flight attendant was so rude, whenever I asked for something or said thank you she would just stare at me and not respond. I mean I get it, it's a red eye flight I wasn't expecting anyone to be chipper. But honestly that was especially rude having to deal with her for the 6 hour trip to Madrid. Second the food was especially disgusting. The chicken was in this white sauce that looked like discharge and if taste like rubber. The bread was hard to bite into. Everything was so stale and tasted so bad I wondered how long they had that food sitting there. My last trip to Europe I flew Swiss air to Italy they had the best customer service and the food didn't taste like I was eating cardboard in jail. I am never flying united airlines to Europe again. It is too long of a trip for subpar service."
Pros: "Comfortable seats for economy"
Cons: "Computers were down in Akron Ohio. Flight was delayed an hour. Chicago was delayed 2 hours. There was an earlier flight i should have been booked on."
Pros: "Boarding was quick and easy."
Cons: "Flight attendant never smiled once. She got short with the lady in front of me. Just looked like she doesn't like her job. You could tell she didn't want to be there. I never did hear the Captain speak. The crew just seemed unfriendly to me. Service at the airport was great!"
Pros: "I love THe. cak airport. ANd I am flying United again tomorrow"
Cons: "My carry on. Didn't fit. Had to check it after I boarded. Front desk said it was good. I bought it For THaT purpose.. The retailer advertises it as tsa approved carry oOn?"
Pros: "Crew was very friendly."
Cons: "No leg room."
Pros: "Wasn't dragged off flight."
Cons: "Bathrooms so small you can't even turn around. And I'm 5'7", 135lbs!!"
Cons: "Lots of turbulence. Horrible landing...very abrupt."
Pros: "Crew were fine."
Cons: "Twelve hours of horrible delays, missed connections, and running through airports due to poor aircraft maintenance and mechanical problems. Will never fly United again if I have a choice."
Pros: "Good movie choices"
Cons: "No food. Just some peanuts"
Pros: "I was late to get to airport-- the airport is small-- I hauled and managed to get checked in and got to gate 15 minutes before take off. There was no one at the gate door. I went to another gate and she tried to call the attendant at the door. She didn't respond because her phone was at the desk. I was frustrated I didn't get on while I could see she was talking with people at the gate and in the airplane-- but I should have been there earlier. That said-- she came out and was incredibly helpful-- she managed to get me on a flight only an hour after that one and I didn't miss my connecting flight."
Pros: "I have nobody sitting next to me"
Cons: "The 20 min delay"
Pros: "The crew was fantastic"
Cons: "I really didn't like how the TVs were running to make you think you could watch whatever you want but then you had to pay. No one is going to pay for such a short flight, it would be really nice to offer it for free."
Pros: "Everything was excelente. Service entretaiment. O really enjoyes it"
Cons: "I will like to recomend at las T in The bussines class to offer kosher meal"
Pros: "The struf waffles"
Cons: "Every thing went well"
Pros: "Great flight attendant"
Pros: "From Akron to Cleveland it was a great trip"
Cons: "Man in front of me smelled so every time he moved the odor came back to me and since I was stuck in the last row it had no where else to go!"
Pros: "Loved the snack! The plane was small, so when we hit turbulence my bottom actually left the seat....SO glad I had my seat belt on, fun ride."
Cons: "It was a bit hard to get up the stairs, would like to know ahead of time if I have to go outside & climb ."
Pros: "Comfortable seats ,they seem to have a new ergonomic design that make them more comfy . More leg room even in regular economy seating."
Cons: "Staff wasn't very talkative just kinda did the basic beverage service and that's it . Not rude but not overly friendly either . The crews that work for Southwest make you laugh and they're so much more interactive with passengers ."
Pros: "The gate was changed on flight to Houston twice in the last 12 hours, and gate was changed on flight back to Newark twice in the last 4 hours, making me late for boarding both flights. Note: I had no info available by phone or internet(had to rely on boards), and I was being transported by wheelchair."
Pros: "Check-staff was very gracious."
Cons: "The airline should be abolished with all its crew members and employees"
Cons: "Flights always delayed delta sucks in Denver"
Cons: "long boarding time"
Pros: "Employees were very nice Very easy to board/check in"
Pros: "Attendant was attentive to her job."
Cons: "The aircraft is uncomfortable."
Pros: "I liked getting to my destination safe and back safe."
Cons: "I didn't like the pulling off or the landing or the rocking while flying."