Cons: "Delayed for hours on runway"
Cons: "I waited for over 40 minutes for someone to answer my call button. And then they just turned it off without asking me or anyone in my row if we needed something."
Pros: "Crew was amazing once again. Friendly and engaging."
Cons: "Atlanta concourse and gates need more work for cleanliness! This is just respecting your customers safety and wellbeing. Unfortunately having customers not being respectful with how they leave the area they were sitting a mess can make your jobs that much more challenging. Trash cans are not far away!!!"
Cons: "A quick drink service would have been nice, it was provided on the same flight going the opposite direction"
Cons: "Old plane with no video screens or room. Boo!"
Pros: "Super crew. Reasonably good food. Liked how safety conscious crew was."
Cons: "Nothing. Great job everyone"
Pros: "Easy, fast, simple. Not crowded."
Cons: "Nothing!"
Pros: "The flight crew was friendly and communicated well. They also had a friendly attitude."
Cons: "A 1 hour wait for wheelchair assistance in Houston and then a 30 minute delay for wheelchair people to take my mom to baggage claim. Then the wheelchair attendant kept complaining she wouldn't receive a good tip to take us to the Lyft pickup area."
Pros: "Everything. Always an excellent and professional experience."
Cons: "Nothing"
Cons: "I had no idea there was a gate change in Atlanta but I’m sure that’s out of your control."
Cons: "Connecting flight to as delayed. And my dad was not able to get on the plane."
Pros: "Everything but the plane The crew and gate staff were well trained and professional. Very impressive the way they smoothly guided us into and out of the plane. Especially their handling of a few snafus. Well done!"
Cons: "The plane was older and not as nice as the one from ROA to ATL. That said it was still better than the puddle jumper jets used by United and US Air."
Pros: "First class flight attendant shantee was fantastic. Breakfast was strange menu...but tssted ok."
Cons: "Better menu choice."
Pros: "Very bad crew. Seats very uncomfortable"
Cons: "Crew could have been better"
Pros: "My flight was missed due to immigration taking almost 3 hours to get through the line. Delta went out of their way to make sure that I was able to get to my destination on a later flight as comfortable as possible."
Cons: "Maybe not traveling through Atlanta if there is immigration clearance involved. I was really slow."
Pros: "The crew was amazing my daughter is still talking about how nice they were to her."
Cons: "Nothing at all!"
Pros: "Efficient, cheerful crew"
Cons: "Stop making seats smaller! The added revenue from 10 squeezed seats is not worth the discomfort it causes."
Pros: "Crew was great, flight was smooth considering the weather"
Cons: "1/2 hour delay"
Pros: "I’m always pleased with our delta flights to and from Atlanta. Our flight was on time, the comfort plus seats are comfy enough, and the flights are quick and easy."
Cons: "Everything was great on our flight."
Pros: "The plane was very clean! We loaded in the center which made everything go quicker. I was one of the last on board and there was ample overhead storage. Complimentary snacks were were substantial and service was constant. I hate going to the bathroom on the plane and it was so roomy for airplane bathrooms. The pilot was hilarious!"
Cons: "Only complaint was nothing that can be changes. I had a middle set and it was quite cramped...my computer didn’t fit on the tray or would get smashed when the person in front of me reclined."
Pros: "On time"
Cons: "Cramped not much leg room"
Pros: "Everything went smoothly"
Cons: "???"
Pros: "Food quality was above average (compared to Air France, for instance). On-board entertainment system offers a lot of movies or tv series, assuming it is in working order."
Cons: "A negative point for the entertainment system is the variety of movies - all US based movies. Other airlines mix in foreign movies, Delta is squarely US centric. Also, the entertainment system didn't properly work until rebooted, but flight attendants could not be contacted to get this done timely (cannot call attendants through a non-functional screen). Another concern is the noise level of the cabin, but it's mostly due to passengers."
Pros: "They were very helpful. I hurt my leg and am on crutches and they were extremely helpful to get me to my next gate in Minneapolis and to get me to baggage claim in Philadelphia."
Pros: "I’ve been very pleased with our travel via Delta. The comfort + option is just perfect for my husband and I. Seats are comfy, plenty of leg room, dedicated overhead bins, and wonderful employees."
Cons: "It’s very hard to hear the flight attendants and pilots announcements. There was a loud buzzing that overwhelmed the voices."
Pros: "We flew Delta from Rome to Atlanta. Everyone was very accommodating and we had no problem with our tickets"
Cons: "Took 20 min on the run way before deplaning at the gate. Luggage took 15 minutes to come. No entertainment."
Cons: "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"
Pros: "Boarding was quick and professional. The crew were professional and friendly."
Cons: "No entertainment system. The cabin was cramped and the food/snake was forgettable."
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Cons: "Friendly, leg room, entertainment, flight wasn't full"
Cons: "The child behind me kicking my seat"
Pros: "Got to destination safely and on time"
Cons: "Rude flight attendant, tight seats"
Pros: "The flight was barely half full so we were able to spread out and I was able to enjoy an exit row seat with no neighbors."
Cons: "The seats are still narrow even in comfort class and I’m 5’11” 175lbs so by no means overweight."
Pros: "Costmer service great"
Pros: "The crew was friendly and attentive, and the flights were punctual. I was assigned a good seat, and I appreciated the meal, as i was going to arrive in Mexico very late. I also enjoyed the entertainment options."
Cons: "I really have no negative comments."
Cons: "Again, not enough leg room. Also, our luggage did not make the connecting flight and we didn't get our bags unit the next morniing - late."
Pros: "Cheap"
Cons: "My roundtrip flights with delta were all delayed at least 2 hours. That's what you pay for for a cheap flight. There were no inclement weather and the staff didn't give a reason for the delay."
Pros: "Gate agents kept us very informed and provided snacks."
Cons: "2-hour long delay"
Cons: "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."
Pros: "On Time"
Cons: "Seating in ecomony class is very tight, restricting, and uncomfortable."
Pros: "The flight attendants made the safety briefing extremely lively and personal, a wonderful break from the normal tedious process. The rest of the flight was quiet, uneventful, and pleasant in part due to their good nature. I cannot have gluten or soy, and I was brought a complimentary bag of potato chips that were gluten free - the one and only time this has happened! I hope to fly with this crew again someday."
Pros: "People, your people were fantastic!"
Pros: "It was only a 30 minute flight."
Pros: "Crew was nice and professional. Very efficient in their tasks"
Cons: "The music over the intercom was more than just loud it was deafening. When I asked for it to be lowered the flight attendant indicated they had just turned it down. It still was too loud. The GoGo internet, which I pay for, did not work for most of the flight."
Pros: "We got to our destination."
Cons: "Better social distancing standards. People are still getting sick even with the vaccine."
Cons: "Flight was delayed and I missed my connection"
Pros: "I was very appreciative that the cabin crew went through the cabin prior to take off to check that everyone was wearing a mask properly (covering mouth AND nose). I flew United a few weeks ago and had to politely ask the person next to me both on return and departing flight to make sure the mask covered thier nose. A lot of people in the cabin weren't wearing masks properly and the crew didn't seem to care."
Cons: "Delayed for an hour and a half because of a flat tire"
Cons: "more room, better boarding procedure, on time take off"
Cons: "If delay to much pls let customer out of plane"
Pros: "Crew was good"
Cons: "Plan was in poor condition and needs updated and cleaned"
Pros: "Entertainment was good and flight was clean"
Cons: "AC was broke took long time to get ac on we all sweat to death on the plan as it was broke and portable starter didn't work so they had to get a 2nd one. Then stewart on plan says American just doesn't have good maintenance on there equipment that is a red flag for sure."
Pros: "Nothing"
Cons: "We made thru customs and rescreening and still 18 minutes early. The gate agent literally closed the gate right I front of us. Argued that they closed the flight. AA closed the gate 8 minutes above the minimum 10 minute gate close requirement. We missed our flight and there was no announcement."
Pros: "Everything was great!"
Cons: "Nothing!"
Pros: "The crew was great, the plane itself seemed newer and was very comfortable."
Cons: "Food was better than I expected, but still airplane food"
Cons: "Economy cabin is not meant for anyone over 6' tall. Worst seats I have experienced on any airline. My knees were jammed against the seat on front of me the entire flight. The seats lacked cushion. My legs became numb 20 minutes into the flight. The most uncomfortable flight I have ever experienced."
Cons: "No seat power, poor connection for movies and they kept freezing"
Pros: "One of our fellow passengers was willing to change seats so my wife and I could sit together."
Cons: "I'm not a fan of American's Basic Economy, where they nickel-and-dime for every little thing. Choosing seats while checking in online does not cost the airline any more than assigning them, so charging for the privilege of choosing your seat is simply a money grab."
Pros: "Crew was kind!"
Cons: "Seats bigger"
Pros: "nice flight attendant"
Cons: "had to board and squeeze into a bus to ride out to the plane. Had to stand for a really long time waiting for all passengers to gert on bus"
Pros: "Crew was good"
Cons: "They moved us to 6 different gates and took us off a plane due to computer problems."
Pros: "It was a quick flight! The crew was nice & the landing went smothly!"
Cons: "It was a full plane!"
Pros: "Fast quick flight. Bags out quickly."
Cons: "Seats are far too cramped for someone who is 6,2."
Pros: "Legroom was great!"
Pros: "The staff was very helpful in assisting nearby patrons, attentive to the people with disabilities, and carried through smoothly."
Cons: "Few staff people were clearly having an off day and seemed very unfriendly and crabby, especially obvious when almost everyone else was so friendly and attentive. Makes them stick out like a sore thumb."
Cons: "Plane was delayed 1.5 hours. Rental Car reservation was at a location 30 miles from the airport, not the airport rental location. Had to transfer reservations which cost an extra $30..."
Pros: "It was a very good fight"
Cons: "I didn't like the fact that the gate kept on changed 3-4 times and that it was delayed for an hour"
Pros: "Efficient boarding, comfortable and decent amount of leg room, good in-flight entertainment options and regular refreshments."
Cons: "We departed later than we were due to (possibly not American Airlines' fault) I wouldn't rate the food particularly highly but for plane food it is what you would expect!"
Pros: "On time departure & arrival."
Cons: "My checked bag, which l paid $25.00 for, didn’t make it on the flight to Pittsburgh. It got there on another flight at 7:30 pm Monday night but no one from American Airlines did anything about trying to get it to me until 11:30 pm. As a result, while l stayed at a hotel only 30 miles from the airport, my bag wasn’t delivered until 2:00 am on Tues, more than 8 hours after l got there. And their website for supposedly checking on lost luggage, aa.com/bag status, is next to useless. It gives no useful information. Use the 800 # but state you want to talk with a human when answering the questions in their phone tree. I’ve had other experiences on AA over the last few years that lead me to question their commitment to customer service. I’ll be avoiding American Airlines as a travel option where other alternatives are available."
Pros: "This was a horrendous experience."
Cons: "I've had flights canceled before, but clearly American Airlines/ JFK is not equipped to manage. American Airlines online hung up on me after 24 minutes of being on hold. I waited in line for 2 hours to get on another flight home and the attendant first suggested to fly me to Charlotte then Cleveland where I would arrive a day late after I'd been traveling with my elderly parents for 24 hours. Additionally, once we changed flights and had to go to Newark, it took an hour to print (yes, print) our new itineraries for United and then when the cab should have arrived immediately, we waited 45 minutes. I was displeased."
Cons: "American Airlines flying out of DCA is highly disorganized. I will look to fly to Washington-Dulles next time, or just avoid American Airlines altogether."
Pros: "Nice plane"
Cons: "Slow set up of gateway upon arrival"
Cons: "Last to board with a young child."
Pros: "Said it all above"
Cons: "Said it all above"
Pros: "Flight was on time"
Cons: "Since we have an AAdvantage CitiCard and are AAdvantage members, it is disconcerting to have to claim your privilege of 1 free bag and priority boarding each time. This is embarrassing at the gate especially since it looks like we are cutting the line. What good is this "privilege" if you have to assert it every time or hold a credit card in hand with your carryon and boarding pass. This should be included in our ticketing at the time of purchase and upgraded on our boarding pass if we use the damn card for the purchase. It is now not a "privilege" but an inconvenience."
Pros: "They finally got us there."
Cons: "The airplane broke on the ramp and they made is sit in the airplane while the tempeture rose to about 100 degrees. I think someone was about to pass out before they realized they had to get us off. Then we were over 4 hours late departing while they were getting another plane"
Pros: "It was not a finnair flight.... I actually flew on American Airlines. The flight was a little bumpy. The captain did a great job of keeping us informed of things going on! The crew were awesome!!!"
Cons: "I didn't like that up until the day before I thought i was flying Finnair and was trying to checkin with finnair onlt to find out it's American Airlines i was flying. Very confusing but I figured it out"
Pros: "Staff was nice."
Cons: "Again boarding and unboarding was very slow."
Pros: "Did not have to pay to check our baggage!"
Cons: "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue, multiple flight chnages"
Pros: "I must say the in-flight crew, 2 gents and 1 lady for the first class were so friendly and ..... Happy!!!!"
Cons: "It's cold in Ohio"
Pros: "Ontime working airplane with good crew"
Cons: "Setting is crowed especially when person in front reclins entertainment does not support many android and no kindle device"
Pros: "Crew were friendly and helpful, the magazine was worth reading and the flight was smooth and on time."
Cons: "The seat felt like a wooden block was strapped to my back."
Pros: "Like I said before the crews were on time. The seats were comfortable and big enough. Everyone on the crew were very nice and made sure we were informed of procedures."
Cons: "There is nothing I can say negative."
Pros: "Snacks were good. Staff was nice and accommodating."
Cons: "Plane was old and uncomfortable. Part of the paneling in the wall wasn't lined up and looked like it was cracked and loose. Dear pocket back was falling off and my tray table was cracked and leaned towards one direction."
Pros: "Quick, easy boarding. Flight arrived, and left on time. Tickets were very affordable."
Cons: "How can I rate a 10 dollar sandwhich with a tiny bag of chips any higher? Entertainment? Non existent.. Wifi didnt work. I made several calls ahead of time to check if i can carry alcohol in 50 mL labelled bottles, sealed. I was told yes. Asked if i could drink them on the plane. Yes. Then I was told AFTER on plane consumption of my own alcohol that this was a federal offense. Epic mess up you guys.."
Pros: "Fares were great"
Cons: "No update for upcoming travel arrangements"
Pros: "The stewardess was professional and engaging; very helpful."
Cons: "I would have liked to watch a movie, and I don't believe there were any monitors."
Cons: "Didn't take this flight"
My only real issue was that when I booked this flight through Kayak, I somehow booked via BudgetAir.com (though I was on your website.) Due to this, I was unable to access boarding passes coming or going via the Kayak app, or the Allegient app. Luckily I was able to print them prior to leaving home (and the resort printed them for on the way back), but using this site is definitely something I'll have to consider for my trip. I should have been able to access boarding passes electronically via the app regardless.
Pros: "No seat not comfortable."
Cons: "No legroom."
Pros: "Everything (except the minimal seats)"
Cons: "Cushioned seats"
Pros: "Employees from the gate agent up to and including the flight attendants we are very accommodating and helpful!"
Cons: "I love the changes that have taken place. I last flew with them 5 years ago and vowed too never fly with them again. Times have changed and they are a great Airline!!!"
Pros: "the crew was very helpful"
Cons: "seats could have been a little wider"
Cons: "Roomy aisles and seats, on time boarding and flight. Great job!"
Pros: "Crew and plane ride."
Cons: "The seats hurt us."
Pros: "Flight speed"
Cons: "The crew needs to remember that we are all watching and listening to them hoot and holler with themselves. During the flight the head attendant was watching a movie on her personal device. At this point anybody could do her job"
Pros: "Cost"
Cons: "OMG, miffed and aggravated right now!! Currently on Allegiant Flight 1355. PIE to CVG A non-eating flight. These POSs MFers decide to have a friggen pizza party in the middle of the flight"
Cons: "The landing. the approach was so rough. I've flown 6 times this year. And that was the roughest approach ever"
Cons: "More space under the seat in front of me for my carryon"
Pros: "Crew unfriendly, unprofessional, and not courteous,"
Pros: "Inexpensive and efficient"
Pros: "Crew food. Seat small little leg room."
Cons: "Plane on time. More leg room."
Cons: "After 2 hour delay we had to beg for a water and the stewardess brought a tiny cup. Made for a very long night."
Pros: "The actual flight was comfortable and the crew was good."
Cons: "Flight time was pushed back a few weeks ago. Slow boarding process so we landed about 30 min late."
Cons: "Very uncomfortable"
Pros: "They let us board early with two young kids"
Cons: "Everything is a la carte from food and drink to baggage"
Cons: "Unfriendly Flight attendants"
Pros: "No The crew was not friendly at all"
Cons: "I honestly am angry that I was charged for things others where not.This is ridiculous"
Pros: "Nice pilot and crew."
Cons: "The warning about alcohol was a bit sarcastic, but I guess in today's world people who have acted out are the real culprits..."
Pros: "Very efficient. Arrived early."
Cons: "Seating very tight."
Pros: "The crew was friendly and the price was low."
Cons: "Communication during our delay."
Pros: "Nothing"
Cons: "Super rude personelle"
Cons: "I cancelled this flight and somehow it doesn’t show in your records and now I cant find the cancellation.. I am not in Orlando.. last time I will use Kayak."
Pros: "Price and direct flights to popular destinations."
Cons: "No frills. Charging $5 for a printed boarding pass seems a bit excessive"
Pros: "For exception of price there is nothing I liked about"
Cons: "Uncooperative ground crew App doesn't work if you are not from the US"
Cons: "It was to uncomfortable to sit there in the plane for so long. I also noticed one of the flight attendants with the long brunette hair kept over looking me but would be in all the guys faces instead. Pretty sure it was a jelouse thing. The shorter brunette girl was really pleasant"
Pros: "To be honest nothing"
Cons: "Missed flight any no one was willing to help us pure BS"
Pros: "Non-stop flight at a reasonable price"
Cons: "Food choices are very limited"
Cons: "Baggage claim very slow"
Pros: "Wow, what an awesome flight , crew, price, and nice airport. Doing to try this again next time."
Cons: "Took forever to get the bags but hey , it is Christmas !"
Pros: "Keep the free snacks and drinks, NA or soda, I really just miss the legroom (nearly 6’ tall) and cushions, a chair that can ease back a bit. All airlines do this but you are worse than frontier, the major carriers have skimped but not like this."
Cons: "3 hour torture chamber. When she said it was their goal to make us comfortable, but more importantly to keep us safe I snorted laughter. It was a bit better and a lot shorter than the dark passage"
Pros: "Kids board first and you dont have to worry about seating if u have a young child. Also, the nonstop flight was so relaxing."
Cons: "Not much..."
Pros: "It got us there and back for a descent price. The flight was fine but the seats are not comfortable and do not recline. I wouldn't suggest Allegiant for anything more than 2 hours and that was even pushing it."
Cons: "We arrived 3.5 hours early and the line was very long. They must have had a system glitch but didn't communicate to anyone in the line as to what was going on. When it did come time to board, they told everyone in the line that was going to Cincinnati that we couldn't check in until 2 hours before the departure time. Apparently there were some other flights that left before us. If they had told us to keep our place in line and to let other people through, that wouldn't have been a problem. But, they didn't. Their own website says you should check baggage at least 2 hours before your flight and no more than 4 hours before. They took it upon themselves to change the rules on people who arrive early. Then, once they no longer had anyone else to check in, they changed their rules again and start checking in people for Cincinnati about 2.5 hours ahead of time. A little communication and brain power from the staff would have gone a long way. After all that mess, the flight was delayed leaving about 15 minutes without any updates from Allegiant either."
Cons: "They were late boarding maki h us late to arrive in Cincinnati. Had open seating even though we paid for a seat"
Pros: "Love the Military advantages. Thank you. Feels good to be honored & respected."
Cons: "Sent email out asking for volunteers to reschedule her flight. Got on the plane our seats were not the same as selected. And we paid more to select our seats. Friend of ours seat was switched also and instead of him sitting next to his wife he sat next to a person who did not have an assigned seat he was extremely large and he was hanging off The seat into the aisle I noticed an empty seat and had to ask the stewardess if he could switch seats instead of the stewardess offering on her own. The flight out was delayed approximately one hour various mechanics coming on and off plane until finally we were able to leave."
Pros: "I never have any issues. Everything is always great."
Pros: "Very comfortable; flight crew very professional."
Cons: "Getting off late - but this was due to a storm, so I am happy that the decision was made not to take off on time."
Pros: "Everything they could control went very well."
Cons: "The flight had a lot of turbulence, but that's not their fault. I thought the pullout handled the situation well."
Pros: "Best flight for its Price. It was on time."
Pros: "didn't like anything"
Cons: "delays"
Cons: "Our flight was delayed dor 10 hours."
Pros: "The fare"
Cons: "Seats don't recline. There's NOTHING complimentary not even water"
Cons: "I didn't like all the inconsistent additional fees, the reschedule, the delays, and gate swaps."
Cons: "Seats were very uncomfortable"
Cons: "We had to deplane due to a 2+ hour delay for an air conditioning maintenance problem. For the 50 minute flight I would have rather gotten to Cleveland on time without air conditioning."
Pros: "Ease of changing flights same day"
Cons: "Not having to change my entire reservation I had to go through a totally different airport that I was unfamiliar and got to my destination 4 hours later than original plain"
Pros: "Comfort was great"
Cons: "Mu flight got delayed...but that wasn't in anyone's control so...."
Cons: "Horrible, no entertainment, no food on a long flight, and even though we paid extra for comfort seating ours were more cramped than those around us. Reminded us of why we haven't flown United for years"
Pros: "Crew really polite and nice"
Cons: "Good flight"
Cons: "Due to a previous mishap with my departure flight booked through wasn’t able to use this flight because I had to purchase an entirely new flight through a different airlines. KayakDid nothing to remedy this matter"
Pros: "I did not like anything abut the trip. I guess if I have to come up with something good it could be that the trip ended without physical death... emotional and psychological death, to be sure, but not physical."
Cons: "The outrageous, unconscionable, customer unfriendly lack of leg room, general torture-like comfort levels of the seating, surly airline employees, vomit comet style landing, and spending enough time driving around the tarmac we probably could have just drove the plane there, skipping flying all together."
Cons: "Couldn’t control the temperature. It was freezing then burning up."
Pros: "Crew is friendly. Flight is on time. Nothing is surprise"
Cons: "The headset plug outlet were not fitting well (very loose) and provide very poor connection. Toilet is dirty after awhile and always busy."
Pros: "All fine except entertainment"
Cons: "Entertainment didn’t work."
Pros: "It was a direct flight"
Pros: "Ditto to above"
Cons: "Ditto to above"
Cons: "Maintnece delayed our flight for nearly 3 hours. We remained aboard the parked plan for this time span and not allowed to get off of plan."
Cons: "Flight was delayed. Food was not good."
Cons: "Wasted a lot of time for boarding. Not smooth at all"
Pros: "Friendly crew."
Cons: "Stuck in Denver because our flight was delayed so we missed our connection to Houston. Couldn’t get a hotel voucher because they are claiming a weather delay (which there was none)."
Cons: "Same as the above"
Pros: "I arrived without dying or the plane crashing."
Cons: "The plane interior was was cramped, old, dirty, and held together with caulk. I'm not a big person, but this plane interior was designed for midgets or children. Needs to be modernized, updated, and cleaned! I did not feel safe on this flight. Also, this flight was delayed for no apparent reason in Newark, which is also a poorly designed airport with confusing gates which are placed too close together so announcements are not clear."
Pros: "Nice plane"
Cons: "Hour plus late departing as attendants did not show up to work on time. No coffee brewed on 7:30 AM flight. Probably because of crews late arrival"
Pros: "Flight attendants were very courteous and professional. And things ran very smoothly. My only very minor issue was regarding the captain. First of all, he got us there safe and sound with very little turbulence and on time; however, usually on those cross-country flights, the captain often announces interesting geographical features as we fly over them. That didn't happen and I missed it. Well, I was a geography major and I am a teacher, so from my perspective, it seemed like a missed opportunity."
Pros: "short duration"
Cons: "So short that somehow I didn't get a cup of water..I know they started to serve it but maybe they missed our row, maybe turbulence ended service by then.. I don't know why but I was overheated and very thirsty."
Cons: "Seat and seatbelt to small"
Pros: "Wasn't thrown off"
Cons: "Another delayed flight with United"
Cons: "Was seated next to an obese woman and had to share my seat with her because of her size. I paid full price for a seat but only got to use 75% of it for a 5 hour long red eye flight. Very uncomfortable and very unfair"
Pros: "The woman who helped me check in"
Cons: "The horribly uncomfortable seat and crowded conditions plus it was really hot as we waited to take off and as we got off."
Pros: "On time. Courteous staff."
Cons: "Overall flight good - no complaints"
Pros: "Plane side checked bags. Kind flight crew."
Cons: "Perfect weather. Delayed an hour."
Cons: "The plane delay wasn't explained"
Pros: "I have no complaints. The staff was very helpful and courteous. Flight left right on time and we even arrived in Cleveland 30 mins early. It was a full flight and was even overbooked, I volunteered to take another flight to provide room but then it turned out I was able to take the last seat. Small but clean airplane."
Cons: "No complaints"
Cons: "More than an hour late departure."
Pros: "Well, my original flight was cancelled due to bad weather, got to spend 2 extra days with my family! Gave up my seat on the last leg of my flight, got a 500$ voucher, put up in a beautiful hotel, w/ a nice meal and transportation. Like winning a sweepstake. Always love United, great airline, great staff."
Cons: "There was nothing i didn't like. Airline of choice, for always!"
Pros: "5 zones with specific lines make so much sense! Worked well. The seats were some of the smallest I have ever had, so not impressed and since I am tall, a bit of a deal breaker. I am normally a delta fan, so won't be switching anytime soon. All else worked fine...a short somewhat turbulent flight so no water/drink service, which is understandable."
Cons: "Seat size and leg room!"
Cons: "Small seats. Left late"
Pros: "Advised at outset that flight might be a bit bumpy so prepared us and no drink service. I just slept."
Pros: "Nothing"
Cons: "Delayed flight missed connection and had to a different flight then a two hour bus ride. Delaying my day by 6 hours. Also the gate changed without any announcement or communication via email or text by the airline."
Pros: "No assigned seat. Almost did not get on flight. No explanation offered."
Cons: "Super cramped. Few in flight services"
Pros: "Nothing stand out. The crew was good."
Cons: "I booked a window seat weeks ago. UA somehow put me into a middle seat without notifying me. The 737 seating space is very tight. There is no entertanment to talk about; you pay for everything via directtv."
Cons: "The plane was late, the gate was changed after being brought to the first gate by wheelchair, the plane interior did not smell fresh. It had an unpleasant lavatory smell."
Pros: "Long day flying already. Many flights to CLE were delayed, but ours was cancelled. The staff was kind enough to get my mom a seat on another flight that day, which was good as she was out of medication after traveling two weeks. 3 of us had to fly standby. The staff said we would automatically be added to the next flight's standby list if we ddin't make it. That was bad information - it didn't happen."
Cons: "Disapointed with the service and lack of accommodation after our flight was cancelled."
Pros: "Crew nice and friendly."
Cons: "Free in-flight entertainment should be offered on all flights of 2+ hours through the United app. Had a family with young kids next to me who would have benefited from it (I saw the father trying to connect to it through the app), and overall it would make the flight a much more pleasant experience. After boarding a full hour later than what was originally said, it would have been nice to kick back with a movie for the flight."
Pros: "Nothing"
Cons: "Flight was delayed over six hours. No explanation was given as to why and the flight was supposed to arrive at 6:45 and we got in at 12:30. Poor service at the gate and then we got on the plane and sat on the Tarmac for an hour with no explanation again. The air wasn't on and not drinks or snacks were offered for our wait time. a disappointing way to end an otherwise great weekend away."
Pros: "Crew was excellent, flight attendant welcomed us with a big smile and helped us with priority boarding with infant."
Cons: "Being a small regional aircraft it was missing on board wifi or entartainment."
Pros: "The plane didn't crash"
Cons: "I was originally scheduled to fly to Cleveland from LGA at 8:30PM. At 12:30PM I got a text from United informing me that my flight had been cancelled. My only rebooking option on the same day was a 9:45PM flight out of Newark. Newark is significantly farther away from my apartment (2 hours vs. 30 minutes) but I took it because it was my only option. After a 2+ hour trip to Newark and going through a disastrous check-in process I found out my flight was delayed until 10:30, then 11, then 11:41. Hardly any real announcements were made until the end when the gate agent stopped hiding. No apologies were made and wasn't even offered water for the inconvenience."
Pros: "Crew was very upbeat and friendly"
Cons: "LONG walk to car rental"
Pros: "The crew was good in making the best of an exhausting situation. The pilots were good, too."
Cons: "The problem is with Frontier itself. We were about 2 hours beyond when we were supposed to have taken off because we had to wait on the pilots coming into Orlando on a flight which had been delayed in Dallas/Fort Worth. Because of the delay, the total time in getting home from London was 25 hours."
Cons: "Communication, customer service, booking adequate staff (I.e. pilots) so that flights don’t get delayed until 1 AM"
Pros: "Liked the sense of humor for the crewmember"
Cons: "Charged for everything overcrowded"
Pros: "Nothing other than sitting on the first row"
Cons: "Waiting for more than 3 hours to check in my bag then pay a lot of money for it.only 3 people at the checking area."
Pros: "I liked that the staff was friendly and the tickets were affordable"
Cons: "I didn’t like that there was no complimentary food or beverage options."
Pros: "More snack/food options"
Cons: "Too long trip without free food"
Cons: "Seats don't recline. Paid to "upgrade" to 5th row but no perks. No power outlet. No recline. No tray table. A small mini shelf. Attendants barely walk around and don't even offer you water."
Cons: "We were never told where our baggage ended up and were sent upstairs to ticketing, only to be told to go back down to carousel 5 to get it. It never showed up on the screen. The seats that do not recline were uncomfortable."
Pros: "Fast boarding"
Cons: "Pilot didn't show and he airline gave poor reasons why."
Cons: "I arrived at DAI at 6 am for a 7:35 AM flight today to CVG. The line probably had over 300 ppl in it! The Frontier staff kept telling everyone to get in line. What she should have been asking is where they were going, as not everyone needed to get in that terribly long line! After realizing I didn't need to be in the line, I got out, went to the kiosk (most of which were unused) , got my boarding pass and on I went to TSA. You need more staff, and staff who know how to manage the crowds to make this run more efficiently."
Pros: "I like that the pilots were careful of the storms around us. Flew around the worst. Approached the airport with the least turbulence. Our flight was 45 minutes late, but that was because the plane coming in was 45 min late. An airline can not control the weather, but I do appreciate knowing they take the safest precautions even if it costs more for fuel to fly around the storms. The plane was clean. The stewards were pleasant and smiled."
Cons: "I hate being nickeled and dimed. I think Frontier did make one change since my last flight. They gave someone a free glass of water - which I think was a good compromise. I don't mind being charged for drinks - even sodas - but water is too basic when poured into a glass. I did like if we had to pay for overhead luggage at least we boarded first to be able to store it. Although, being charged for a piece of overhead luggage to the point of adding $70 to the ticket for roundtrip - may remove Frontier from my idea of being a budget airline. Southwest with free luggage still looks good to me."
Cons: "The flight was delayed and we got a notification from google, but when we called Frontier, they said it was on time. And when we reached the airport they said, its been delayed. It caused a lot of inconvenience. Very unprofessional."
Pros: "Crew"
Cons: "The flight was delayed 2 hours, which I didn't get the text message until after I had dropped the rental car and was waiting in line to check my luggage. so many hidden fees.... would have been cheaper to go with delta."
Pros: "This was an economy ticket and everything about the flight was fine but not wonderful. It made me think about what I value when I fly. The next time the 'cheap' ticket price draws me in - I will just add another $30-70 for a carry-on and/or checked bag which will make the price comparison more aligned."
Cons: "Have your credit card ready - nothing is included."
Pros: "Not much"
Cons: "Plane was delayed two hours, then we sat on the plane for another hour all for a one hour flight. There were maintenance issues and things done wrong on the plane. There was no incentive or even snack to help the customers get through the three hours."
Pros: "The crew"
Cons: "The seats and no music hookup"
Pros: "Got me from point A to point B"
Cons: "Small cramped seating"
Pros: "Operation went smooth. Early arrival."
Cons: "N/a"
Pros: "Nothing was good except that we landed safely both times."
Cons: "The flight attendants on both flights were extremely rude. When boarding the flight They'd slam the overhead comparments shut practically onto people's hands and shout that they were full. On the way there we went through a bad storm that kept us in our seats for over two hours. We weren't offered comp drinks or an apology in delay. They'd turn people away who needed to use the restrooms and treat them unkindly. I asked a flight attendant for a drink when the cart went by the third time and she stopped her cart, looked at me, and then kept going. Also on our flight back a woman fell in the dark and clearly hurt her shoulder. She was screaming in pain and at the top of her lungs "medic!" The flight attendents never came over the speakers and asked for a doctor or nurse, it was awful to see that poor woman in pain and the passengers helping her more than the attendants. We'll pay the extra money and use delta next time. They have class, well trained flight attendants who clearly show they care for their passangers and treat them like people instead of cattle."
Pros: "I liked the price, It was a last minute flight to see my mom before her surgery. The boarding was smooth. The cons though were the tiny seats from the 1970's and that even a coke, water and/or snacks were for sale and not complimentry."
Pros: "Direct flight, great rates, no delays or cancellations."
Cons: "Could not check in online or check luggage in online from Frontier's website. A message said In order to change any information, I needed to call. Apparently, using a third party to book flights prevents one from accessing which would normally save time and money saving features."
Pros: "The fast and friendly services."
Cons: "The seats were very uncomfortable, but remember it's a budget flight so it's normal."
Pros: "Plane was comfortable."
Cons: "Check in was crowded and under staffed, however I understand that is part of the pricing."
Pros: "The counter person was nice & did a good job of giving us our options DUE TO FRONTIER CANCELING THE FLIGHT."
Cons: "I was told that Frontier could not help us find another airline and that the soonest they could get me on another flight was 5 DAYS. I was told if I could find another airline on my own that FRONTIER WOULD REFUND THE TICKET PRICE SINCE I DID NOTHING WRONG. I submitted for a refund and was denied the refund. WTF frontier whats going on??"
Pros: "Flight was canceled and I was not notified. Flight sat on tarmac, unloaded and then canceled"
Pros: "I liked that the boarding was really quick once it started. Overall I was satisfied with the timely manner and the friendly staff."
Cons: "My only real complaint is the seats. I know its a budget-minded flight airline but research shows the height of the average male is 5'10. Women 5'5. The seats did not reflect this at all."
Pros: "Cheap price"
Cons: "The late departure time"
Pros: "Boarding was easy, flight crew was friendly"
Cons: "Seats need to be more comfortable with more leg room, drinks were $2.99 and cost of carry on and checked luggage"
Pros: "The flight attendants were so pleasant and humorous. They also explained why things are done a certain way on planes. For example, the one flight attendant explained to us why we put our devices in airplane mode, so we don't drain our battery d"
Pros: "Our flight arrived early"
Cons: "The hidden costs are terrible. We were charged so much for every checked bag, every carry on, for seat selection and for any food on board. The cost for the ticket seemed like a good deal, but all of the hidden costs made it more expensive than it would have been on another carrier."
Cons: "It was absolutely terrible, start to finish. There is ZERO customer service, from the the check-in to the customer service hotline. DO NOT FLY WITH THEM. Absolutely horrible experience. Worst of my life."
Pros: "On my trip to Orlando I didn't get charged for a carry on bag and I only saw on the flight information about check bag charges. On the return flight they charged me $45 for a bag that fit in the over head easily. Don't like these kind of charges and will not pay them. So this means I will not fly Frontier again. Anyway to stick it to you and drinks were $3 for a can of juice or soda. Also after the fact saw they had almost a 1000 complaints and a 1 out of 5 star rating."
Cons: "The extra charges for carry-on bags and for drinks."
Pros: "Cheap flight!"
Cons: "The add-ons. The final price does not include picking your seat (thought that was automatically chosen when you pick your flight), carry-on charges, or snack/meal options."
Pros: "The flight crew was amazing."
Cons: "As the title states, both departure and arrivin flights weee delayed. Screaming children, mediocre aircraft, made for an unpleasant experience"
Cons: "My boarding pass did not work so I had to go and stand in line for an hour in the baggage counter to get an actual ticket. it still didn't actually work. The security gave me a pass to go with my ticket. Then the Pre check line didn't exist so I didn't get pre check anyway. Carry on baggage cost was too much."
Pros: "price"
Cons: "comfort level"
Pros: "On time, not overbooked, comfortable seats, clean."
Cons: "I hate paying for a beverage."
Pros: "The price was good"
Cons: "I did not like that Frontier charged $40 for a carry on bag Rediculous"
Pros: "Frontier offers amazing rates on domestic flights. Their crew is friendly, boarding is efficient, and they make sure you are told about all extra fees up front. I appreciate the simplicity and think flying with Frontier is an exceptional value."
Cons: "As much as I like the price, traveling like a sardine in a can is never an especially pleasurable experience. The seats are thin, uncomfortable, and do not recline. The staff provides no free food or water (but if you want ice, they'll be a little accommodating). And entertainment? Forget about it."
Pros: "price was very good for a one way trip"
Cons: "seats are not comfortable at all"
Pros: "I had a few extra seats around me. Used them"
Cons: "Seats are not comfy and Trey tables are stupid small."
Pros: "Cheap, didn't die. That was the only redeeming qualities of this flight."
Cons: "Pretty much everything else. They lost my checked bag (checked is cheaper than carry on for some reason). The seats weren't padded enough, didn't recline and window seats didn't have enough headspace. The attendants didn't tell us that cups of H2O we complimentary until we were on our flight back."
Pros: "Price was good for a direct flight"
Cons: "Pretty much everything else. I checked in online - where they clearly state that there will be a bag drop for prepaid checked luggage. There was not. Instead there were three people behind the counter (only two were actually taking anyone from the long line) - who seemed completely confused. They at least knew that the gate had changed, but they didn't know where it had been changed to. I found it. It then proceeded to change 3 more times. The final change was not announced, we all just followed another passenger who had seen the change listed on the airport departure screen. The final gate was "39" a door in a hallway that opened up onto a tarmac. We waited there about 30 minutes (after the scheduled boarding time) before the door opened. They had no scanner for passes, so the attendant had to write things down on paper when we showed him our passes!! The actual cabin is tight, but that's to be expected. What wasn't expected was the random turning off and on of overhead lights throughout the (red-eye) flight. It was like a torture technique. To round out this great experience, the flight attendant instructed us to de-board the plane in order. Row 1 (left side) then row 1 (right), etc. This clearly pissed off many passengers who had no carry-on luggage and could have just walked off while those with stuff in overheads waited. When I finally got to exit the plane, I heard a guy somewhere behind me say "f-you" to the crew as they gave us the traditional "have a good day". We all felt the same, just didn't say so."
Pros: "Boarding was average, crew was good, trip on a whole was good, you get what you pay for."
Cons: "Paying for what I think should be included, it was still the same price as if I bought from other airlines by the time I was done"
Pros: "The flight attendants were very nice."
Cons: "I have nothing bad to say."