Daily cleaning, installation of cabin HEPA filters on flights from South Dakota to Jackson
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Scores according to KAYAK customer reviews
Cons: "Broken tray table literally off its hinges and unusable."
Pros: "The crew was extremely helpful and friendly!"
Cons: "The seats, overall, could have been more comfortable... I have somewhat of a backache after my trip."
Pros: "Crew was great very clean and comfortable plane"
Cons: "Food was very inapropriate for the hr"
Pros: "On time, service was good"
Cons: "Food, I can't understand why the main course has such a poor taste and looks like it was eaten before."
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Pros: "Got here early!"
Cons: "The seat was squeaking all the time"
Pros: "The flights were on time. The crews on both flights were friendly."
Cons: "Figuring out how to get boarding passes after seat assignment was not easy or forthcoming because I flew basic economy, especially on my connecting flight. Having instructions on that would be helpful."
Pros: "Boarding was on time and we arrived early. The staff was also very friendly"
Pros: "Clean first class seat."
Cons: "My connecting flight, and the the flight not being delayed the night before."
Pros: "Comfortable aircraft. Great crew."
Cons: "can't think of anything"
Pros: "Yes Crew was amazing. Seat was comfortable"
Cons: "No comment"
Pros: "Nice service"
Pros: "Solid crew!"
Cons: "No complaints. I was barely up in the air!"
Cons: "The flight was delayed by six hours, for no other reason than the airline itself, not the weather. Change of planes, emergency landing back at Atlanta, changed to another plane, no flight crew for over an hour, then to top it off, the final landing was the hardest I’ve experienced."
Cons: "Boarding was like a cattle call....my headrest was broken so couldn’t sleep upright but face down....seemed like a plane that large would have more bathrooms"
Cons: "No WiFi kg was an old plane and the stranger next to me was 6’4” so pretty uncomfortable"
Pros: "Wheelchair waiting at gate, very easy transit"
Cons: "Very slow to load and unload. Not sure how I always get a middle seat in the far back. Basic economy is basic."
Cons: "There was no rhyme nor reason for who boarded first"
Pros: "They let me sleep."
Cons: "Rapid City, I could check my BAG through to PDX."
Cons: "It was a 1.5 hour late leaving San Diego (6am flight), one of three bathrooms out, no coffee or tea (wtf?), we circled Atlanta for an hour, ran out of gas, landed in Pensacola, no information, missed the flight to DC ... And it's not even noon"
Pros: "During some bad weather the pilots chose to go into a holding pattern to wait for a thunderstorm to leave the field. Thanks for considering our safety. The entire crew was awesome."
Cons: "Why do the airliine attendants make sure all of our seat belts are fastened before they give us a safety briefing to demonstrate how to buckle our seat belts?"
Pros: "No entertainment and no food other than snacks."
Pros: "Flew into bad weather event with thunderstorms, lightning and tornadoes. The flight was relatively turbulence free, flt had only one attendant in the cabin however she was able to serve beverages and snacks asks made sure everyone was comfortable. Can't thank Delta enough for the professionalism of their crew, great service and communication, and for getting us home safely. Thank you!"
Cons: "Made us pink tag carry on bags on flight deck. Had to retrieve bag from baggage claim after flight. My bag landed on the belt completely open, clothes and laptop hanging out bag onto belt, bag was damaged, zipper broken with holes in the fabric, bag was soaking wet! No one at airport able to assist with a damaged bag claim. Very disappointed in the Baton Rouge airport and lack of available staff to handle baggage issue."
Pros: "The flight was delayed by 50 minutes and then they underestimated the time to de-ice."
Pros: "Best Delta flight so far."
Pros: "Efficient crew. Good movie choices. Clean bath rooms. However - I wish every airline in each bathroom had a notice on the toilet to PLEASE LOWER THE SEAT AND COVER! I prefer using the bathroom after another woman has used it!"
Pros: "The flight entertainment and crew were great. They had a lot of the latest movies available to watch, though I'm not sure you'd be able to watch if you didn't have your own headphones (I did). The crew were friendly and helpful. I got a cold cup of coffee when it should have been hot, and they corrected it immediately."
Cons: "They charge you for everything: sitting in an aisle or window seat ($15); checking one piece of luggage ($25); for food, even on a five hour flight, save for complementary snacks like a granola bar or pretzels. I paid $11 for a tiny sandwich (it fit in the palm of my already small hands). I will definitely get good at the airport next time. It may be just as expensive, but at least it will be filling."
Pros: "Very quick boarding process. There was no entertainment so I couldn't rate that."
Cons: "There should be a N/A option if there is no entertainment available."
Pros: "Boarding and staff were excellent. Plane was clean."
Cons: "I was unhappy with the seating arrangements. I could not upgrade my seats because I booked through a third party. If I’m willing to pay for my upgrade then it should be allowable. I don’t like seating in the rear of the plane!"
Cons: "Padding on seats are worn out. Very uncomfortable"
Pros: "On time with early arrival"
Cons: "Small plane Little communication from crew Security took forever to get through at RC airport"
Pros: "NOT A THING!!"
Cons: "I has nothing to do with the flight it self! The original fight was cancelled from Minneapolis to Atlanta (with no notice) I found this out by calling!! I was told a confirmation of a new flight was going to be email once the request from the support had been approved (the email confirmation was never received). I was also instructed multiple times to not show at the airport unless I had receive the confirmation. I was up most of the night waiting for this confirmation that never came!! I received an email this morning letting me know the fight from ALT to Mexico had been delay!! When I opened it to view the itinerary it showed she had been booked for the am fight at 6:30 am! after spending another hour and 35 minutes on the phone your support team could not find a fight until Dec.21!! Not to mention the accepted they had problems with their email system and phones, but asked why didn't I called,mmm I was on the phone for the 3rd time!!!! I am very, very disappointed!! Not a discount was offer or a fight the next day even when I was checking an flights were available!!! Here is the other part,,Rosa came all the way from Mexico to care for her ill sister for the last 2 1/2 months, all she asked was to be able to be back home for the holidays!! Your team insisted on scheduling a flight for next week or a full refund!! This was not a money matter!! It's about getting some one home for the Holidays who has helped a ill person during the most vulnerable time in her life!!"
Pros: "Good service smooth flight"
Cons: "The food on bosrd"
Cons: "New policy regarding lack of beverage service, particularly since I was in Delta Comfort. No drinks available."
Pros: "It landed safely"
Cons: "Delayed take-off, one plane for hour or so."
Cons: "No entertainment. Wifi didn't work."
Cons: "No trash bag in my seat for puking or bubblegum"
Pros: "I paid only $100 more round trip to DTW from SLC then I would have with other carriers, minus the hassle of connecting flights and paying fees that they don't tell you about up front (like $25 for a carry-on bag, oh and a another $12 per leg for a window seat). My experience, like my previous Delta experiences was absolutely enjoyable. From the quick boarding, super friendly gate agents, and flight crew, to the free on board entertainment, Delta has won me over once again. Oh and did I mention how great it is to board a flight, relax and watch a good movie, take a small nap, and deplane at your destination! Awesome!!"
Pros: "Boarding was a breeze and the staff at Delta was nice and courteous along with being clear for boarding zone instructions. Haven't had a problem yet with Delta! Also the pilot was great at landing so it was not as jerky as some flights I have been on."
Cons: "No complaints!"
Pros: "Hard to like anything with this delay -- missed 3 appointments in Raleigh."
Pros: "I had my own entertainment...none on the plane. No food...just pretzels."
Cons: "Delta costumer service was terrible. Cancelled my trip twice. They lied to us saying that they were going to give vouchers for hotel, that we were going to be automatically booked for next flight and that our bags would arrive with our flight. Waited 7hs to talk to an agent in the airport. 24h wait in Atlanta had to sleep in airport. They wanted me to wait three days in atlanta. They forced me to check a carry on because they didn't have room in the plane. They told me my bag would arrive with my flight. It never did. I still dont have by only bag. Unbelievable."
Pros: "Good seat, easy on and off, everything went a little ahead of schedule and smooth"
Pros: "Flights were on time, boarding was fas and efficient, seats were more comfortable than any other airline in recent history."
Cons: "Price was very high for an hour fight, over $600 round trip."
Cons: "Plane was late. Took forever to inboard since they didn't prepare for a handicapped flyer. The plane sat on the runway and taxied for over an hour and the flight crew never gave any updates to the passengers."
Cons: "Our flight was cancelled til 24 hours later. And then delayed two more times before we were able to fly out. Very frustrating experience"
Pros: "The aircraft was very clean, neat and well maintained. The crew was friendly. Process of checked-in luggage was seamless and straightforward."
Cons: "I found the istructions on some restricted items to be confusing and contradictory between instructions at the airport, the AA website and the TSA website. The agent at the counter was well-informed, though, and it all ended up going well."
Cons: "American airlines oversold and that caused us to start late. The seats are too small for 2 adults to sit next to each other. 1/2 the people wore masks. when we arrived we sat on the taxiway for an hour"
Pros: "Lounge was nice at DFW"
Cons: "American Airlines alone received over $10 billion in COVID relief, yet they are steadfast on a policy that separates customers on the same reservation (basic economy). $$$ over health & safety. Other airlines are leaving the middle row empty while AA wants a second bailout from Congress. Shameful!"
Cons: "Serve cofee"
Pros: "Crew was excellent"
Cons: "There was no WiFi"
Pros: "Good seat. Good movies."
Cons: "A better range of free food choices would be nice."
Cons: "Spent more than 500$ in an emergency flight that was delayed ten times"
Pros: "The crew and the service was excellent."
Pros: "Seating had a good amount of room and was comfortable."
Cons: "Bathroom was messy and a little disgusting."
Pros: "Nice big plane, new technology"
Cons: "When landing in LAX we were unloaded far from anything and loaded into buses and taken to the terminal. It was like a weird sci-fi movie LOL."
Cons: "Be on time. We missed connection flight due to departure delay"
Cons: "Plane was late. Connection in Chicago was the worst"
Cons: "Flight was 90 min late due to mechanical issue. Missed next two flights, was rebooked in coach vs paid for first class."
Cons: "Every step of that has been hell-after travelling for 16 hours I’m still not in my final destination. Stuck in shirhole Chicago until tomorrow morning. Air line sucked, airports sucked, everything sucks"
Cons: "you didn't respond and we were unable to take the flight."
Pros: "The boarding process At British airways was another smooth one. However American Airlines is very terrible boarding process from New York to Seattle. Flight was delayed ( as always with American Airlines lol)"
Cons: "Honestly better boarding processes and the crew yelling at adults as if we were in grade schools all over again. Respectful passengers has gone through the windows honestly, now it’s like a meat market."
Pros: "Crew was good."
Cons: "The seat was tiny. It took forever. I hate you people."
Pros: "The crew was great, efficient and professional."
Cons: "My tv was broken and only played maximum volume."
Cons: "The guy who’s checking me in he’s very kind.he is so nice person."
Pros: "First class for such a short haul."
Cons: "Lack of service."
Pros: "Comfy seats and legroom in first class"
Cons: "Expected more than cookies for food in first class."
Pros: "plane had wifi"
Cons: "multiple gate changes multiple delays boarded and then sat on the plane never pushing back from gate"
Pros: "Appreciated the friendliness of the flight crew, compared to two other international flights I have taken in the past year and a half on other airlines."
Cons: "Cramped seating, as I suppose is the norm on most airlines nowadays. But feels torturous on a long flight. Also, had to pay extra to choose seats. I think that’s outrageous."
Cons: "Flight delayed almost 2 hours"
Pros: "Speedy, professional, clean, overall wonderful trip! Hoping for same upon return!"
Pros: "It got cancelled and the flight company took 500 usd dollars back from me"
Pros: "Cabin crew were phenomenal despite the change of plane scenario."
Cons: "Arriving 2.5hrs late which caused me to miss restaurants open for food when I arrived. Went to bed starving."
Pros: "Friendly crew"
Cons: "Touch down was a little rough Small plane"
Pros: "Staff did good jobn"
Cons: "No movie screens on overseas flight. I called day before departure and they couldn’t even tell me yes or no on that question."
Pros: "Only about 20 people on board did not have follow up connection flights. My flight going to Rome was also delayed by a half an hour. TBH I don't recall being on a AA flight that ever left on schedule."
Pros: "The crew was nice."
Cons: "We had to walk outside to board the plane. My husband has two bad hips and we had to walk up a flight of stairs to board the plane. The plane was extremely small and our sits were located in the rear of the plane. The bathroom had an unpleasant odor."
Cons: "Delay. Old airplane with sewer smell in back. Not a great experience."
Pros: "when different flight left Chicago to London, crew and food was good. Entertainment helped with long flight"
Cons: "The maintenance issue took 3 hours to confirm and then when flight was cancelled, there was no announcement over the loud speaker to tell us so we could line up for rebooking attempts. Then was a rush to try to get in right line to make next flights to connect through to Paris."
Pros: "clean and newer airplane"
Cons: "Old plane with no plug-ins and outdated media."
Pros: "The crew was friendly and speed of flight was better than expected."
Cons: "Rows are very cramp."
Pros: "Awesome crew. Comfortable seats. Great entertainment options. Good food."
Pros: "Planes boarded on time"
Cons: "Long wait on runway before take off"
Pros: "Flight was on time. Easy boarding. Smooth flight."
Cons: "In flight entertainment was below expectations"
Pros: "Seating was surprisingly comfortable (S80). Left the gate about 4min early. Arrived at destination about 18min early. Full can of soda/juice offered rather than a single cup."
Cons: "Limited overhead storage (S80)."
Cons: "The plane crew was great. The ground crew in Paris was terrible. They were so rude and unhelpful."
Pros: "Boarding was seamless."
Cons: "Food choices were horrible as was the food quality. Especially for an international flight. AA should be embarrassed that this is the level by which they operate. Entertainment systems were faulty. Many around me had to be restarted. And crew seemed tired and irritated. Willing to overlook the chairs that barely reclined but with everything else operating at a poor level, it was just the icing on the cake."
Pros: "Cabin crew (one person) was courteous and professional, but definitely in charge."
Cons: "AA has the same shuttle problem at DCA."
Pros: "The flight got me to my destination."
Cons: "Unprofessional flight attendants, who bickered at each other AND at passengers. flight was late took forever for bags to hit the carousel terrible food"
Cons: "Nice, clean and comfortable aircraft. Plane was new and very updated."
Pros: "Friendly polite staff. Plane left and arrived on time."
Cons: "We waited in the plane at the gate for over two and a half hours after scheduled departure time. I understand that things happen and illnesses are sometimes sprung upon us but that wasn't the issue. The issue was that there was not a backup in place for an instance like this. I understand the time of night was the main issue but planes are flying 24/7."
Cons: "Flight was delayed by 3 hours, but not United's fault. Also the snack selection not great. They did play movies on back of headrests, but we had no volume and no where to plug in headsets that I could see. So basically had to watch a movie with no sound."
Pros: "Weather delays and the Boeing 737 problems a little out of their control. Some things could have done better, but some good employee efforts."
Cons: "Small planes are subpar.. Food useless. Baggage fees. When things go bad you're on your own."
Cons: "Have an on time flight"
Cons: "Parents that check to make sure their kids are not obnoxious during the entire 6 hour flight."
Pros: "Great video entertainment selection"
Cons: "Being in a middle seat"
Pros: "The take off and landing was smooth not alot of bumps"
Cons: "O'Hare airport is too much of a confusing adventure. You get off the plane and you have to find the certain gate you need then proceed to the lower level which is a long,long,long walk then trying to figure out where your luggage is, but if you have the app of whatever plane you are using it is much easier. Does everyone know about this? I didn't."
Cons: "Was delayed for an hour"
Pros: "Not much"
Cons: "Didn’t make this flight due to prior delay."
Cons: "Baggage took forever. . Caused a lot of confusion if at right claim carousel. Over 30min & counting...."
Pros: "The crew was friendly and patient"
Cons: "The seats aren't very comfortable, but it was a short flight"
Pros: "Getting home safely!!"
Pros: "Did not get into flight"
Cons: "Did not get into flight"
Cons: "Extremely small plane. No tv in headrests or on plane, Not enough room for everyone's carry on, no usb charging ports, don't offer unlimited snacks and beverages. They did not offer ANY drinks or snack on this flight which is ridiculous."
Cons: "Basic Economy fare will flag at the kiosk for check-in. I'd rather have a warning to indicate no Carry On bag allowed, and flag at the gate for them to check. Both legs of the trip caused an extra 5-10 minutes to wait for help to proceed"
Cons: "They should board the plane from the back to front, it just makes sense to do it this way, less people out if place and it would board faster"
Cons: "My flight was delayed (not due to weather) almost 4 hrs"
Pros: "On time for once"
Cons: "Cost of the flights + baggage"
Cons: "No help at all , lost bag"
Pros: "That we landed safely!"
Cons: "Temp was cold, they had no blankets to use, ran out of hot meals by the time they got to our seat"
Pros: "Kansas City airport has to be the worst in the country. Over an hour to get through TSA."
Cons: "I was to be in Kansas City at 4PM and did not get in until after 11PM. Two planes with mechanical problems. The return flight was ahead of schedule all the way."
Pros: "I was able to relax my eyes with the cabin lights dimmer. Very nice."
Cons: "No food, no entertainment. And a small plane is never comfy. So we don't expect much else! :)"
Pros: "The new aircrafts are great! More room for everything! Love flying United!"
Cons: "The flight attendants aren't always the most friendliest"
Pros: "The flight was smooth"
Cons: "The air hosts were in friendly and didn't say goodbye. The cabin was improperly pressurized and hurt my ears going up and landing. My ear is still popping."
Cons: "They suspended my ticket claiming I was a NO SHOW when that was not the case @ all!"
Pros: "Good staff"
Cons: "Nonpersonal tv"
Pros: "That we didn't crash."
Pros: "Easy boarding and on time . Pleasant staff. 0verall good flight"
Pros: "The flights were all on time or early. Great flight staff. The staff at JAN stayed early to help with a checked bag problem."
Pros: "Timely takeoff"
Cons: "Size of plane was too small and lack of enough overhead storage and lack of headroom when standing."
Pros: "Small airport, comfortable seating, polite crew"
Cons: "Snack wasn't my style"
Pros: "Very pleased ! Would have liked a better price, but it was a short notice."
Pros: "The staff was very helpful. When overhead storage was full, bags were checked at no additional cost."
Cons: "Had trouble with the highly advertised entertainment. On the trip from Rapid to Chicago, the entertainment wouldn't work. I was fairly comfortable in my aisle seat, but think it I had to be in a center of window seat, I would have been very uncomfortable."
Pros: "The airport"
Cons: "Crew allowed other passengers to put more luggage in than me. I had to go hunt for space. United cheated me."
Cons: "Plane was delayed Missed connection in Denver Then while on plane about to take off, pilot realized plane lacked fuel to make our destination My 4 1/2 hour flight took 9.... Terrible experience"
Cons: "The fact that the person next to was in my seat as well"
Pros: "Fantastic service"
Pros: "I have metal leg braces. The staff was helpful getting me from terminal to terminal. They were very helpful."
Cons: "Having a leg brace makes difficult I am blessed I can move a little without them. I had to move a short distance without my brace. No place to put it back on."
Pros: "I liked when I got home 12 plus hours later than I was supposed to!"
Cons: "The three canceled flights and 7 delays that I was out through were awful!"
Pros: "quick easy boarding"
Cons: "Old plane. Magazines were old and missing several pages."
Pros: "Crew and service were great"
Cons: "No wifi or video system on plane"
Pros: "My flight was rescheduled so I hope I did not get charged for another flight."
Pros: "Flight was on time, workers were courteous, gates were easy to find."
Pros: "Stewards were great."
Cons: "Sat on runway for 40 minutes before taking off and 45 minutes before we docked and get off the plane...."
Pros: "Everything was perfect"
Pros: "Boarded on time"
Airlines flying from South Dakota to Jackson have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Dakota to Jackson
Masks required on board, masks provided on flights from South Dakota to Jackson
Social distancing seating
Middle seats unavailable to book on flights from South Dakota to Jackson
Testing for antibodies, testing for symptoms for flights from South Dakota to Jackson
Waiving of change fees. Search flexible flights from South Dakota to Jackson