Daily cleaning, installation of cabin HEPA filters on flights from South Korea to Indiana
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Scores according to KAYAK customer reviews
Pros: "Yes, crews were excellent"
Cons: "Boarding of passengers should be clear"
Pros: "Accomodating the cew"
Pros: "I will definitely be a return customer."
Pros: "Very clean aircraft."
Pros: "Wheelchair assistance"
Cons: "The touch screens were terrible"
Pros: "Quiet except for the kids"
Cons: "The meals"
Pros: "How often i was fed"
Cons: "I wanted to upgrade and they said no even rhough it wasnt full"
Cons: "I would have given a 5 Stars for comfort if the cabin temperature is at least cooler not dry. Please please look into it."
Pros: "All was well as usually except..."
Cons: "Late departure because some baggage was late to arrive and our descent was unorthodox. We passed our route did a u-turn then did a lot of adjusting (left and right plus up and down) to line up for arrival."
Cons: "delayed 1:50 hrs."
Pros: "Reliable, quick boarding, Incheon is a nice airport"
Pros: "acomodations was awesome!!!"
Cons: "temperature was not consitent"
Pros: "Korean Air staff was very nice and helped me as a disabled passenger."
Cons: "Was on a 777 both legs and they have very little padding in the seats which makes for a sore butt."
Pros: "very friendly"
Pros: "On time, clean, friendly, comfortable, helpful."
Pros: "Good legroom; great choice of movies and screen on back of seat makes it convenient to choose and see movies/music etc"
Cons: "Very tight seating"
Pros: "Thank you very much. Im so Happy"
Pros: "Air conditioning low and uncomfortable"
Pros: "I liked the fewer seats. Ready to get out of."
Cons: "Constant turbulence made going to the bathroom troublesome"
Pros: "I loved their willingness to accommodate everyone, hospitality and attention to detail."
Pros: "Timely and professional services,well polite and corteous staff"
Pros: "Everything was perfect!"
Pros: "The stewardesses are very good and attentive."
Cons: "Not applicable"
Cons: "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"
Cons: "fleas bite me & my hubby what U think?"
Cons: "Next time"
Cons: "special meals especially Hindu meals non vegetarian"
Cons: "Trying to sleep"
Cons: "Special meal options really bad. All vegetarian meal preferences including lacto-ovo-vegetarian are treated same as vegan, which is dumb."
Pros: "Everything was good overall"
Cons: "I would like more movie and tv options"
Pros: "My special meal request was honored and was quite tasty! The plane was comfortable--seats to lavatory!"
Pros: "same as above"
Cons: "same as above"
Pros: "Bathriom cleanliness and the good work of the stewardesses"
Pros: "Same as acove."
Cons: "Same as above."
Pros: "The ladies were very polite , smiling , and helpful."
Cons: "No complaints"
Pros: "Love everything about the Korean Air."
Cons: "The turbulence was terribly frightening."
Cons: "There was no wine available"
Pros: "Same as above"
Pros: "Seat spacing is actually sane - so much better than US airlines"
Cons: "They should show photos of menu like ANA or JAL"
Pros: "You need to have wifi"
Cons: "Get wifi"
Pros: "Very nice and accommodating crew!"
Pros: "The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room."
Cons: "I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for."
Pros: "Excellent crew, quick serving a lunch on a 1.5 hour flight."
Cons: "Just don't like all the trips to and from flights on the bus at Doha."
Pros: "Clean, modern planes, on time, good service amd team."
Cons: "If they bump me up to First or Business class.... :p"
Pros: "Crew was very polite and helpful."
Cons: "Quality of food could be better Hindu meal was not as good as expected"
Pros: "Friendly Crew, good entertainment possibilites."
Cons: "Everything has a plastic holding purse."
Pros: "So many carriers have cut back on so many things, our flight on Qatar Airlines felt like a throwback to the days when flying was enjoyable. Everything about our flight was better than we have come to expect from most other airlines. To highlight one surprise - the in-flight meals were high quality."
Pros: "Friendly crew"
Cons: "No alcohol served"
Pros: "Crew was good! Food was good! Boarding was on time !"
Cons: "Economy comfort could be better."
Pros: "The service was super and the food was delicious even the seats are very comfortable"
Cons: "Everything was super"
Pros: "exellent in everything"
Pros: "the staff were friendly and accomplished good travel nothing was too much for them."
Pros: "We felt home every thing was comfortable from A to Z- unforgettable trip"
Pros: "boarding process was efficent"
Cons: "delayed takeoff, delays on tarmac after landing/getting to gate, overly heated plane, hot food was served cold"
Cons: "Flight planned to leave 30 mins earlier and didn’t send any email or informed me."
Pros: "Great crew, as usual."
Cons: "Ugh, The seat in front of me had some box taking up 1/4 of my leg-room. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot? Other than that, typical Qatar luxury (as much as you're gonna find in coach)."
Pros: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Pros: "Good food. Great staff and service"
Cons: "I wish there was more seating room and unusually long waiting time for toilets."
Pros: "Great travel experience. We flew economy. Spacious, good service, comfy, on time."
Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Pros: "I am taking Qatar on all international travels when possible."
Pros: "Good flight"
Cons: "Food is terrible.. why can't they offer sandwiches or bread and butter for people who don't eat Asian food"
Pros: "Crew were extremely helpful and kind. Very responsible and polite."
Cons: "LCD was not touch screen and was extremely difficult to work with . I couldn't scape from an accidental menu which I was dropped in games and missed whole flight to enjoy something in LCD ."
Pros: "I liked the open space not fully booked flight. Nice leg room and lots of choices of shows to watch"
Cons: "Not quite enough space if I were sitting alone. Men pee on toilet seats"
Pros: "Everything is good thank you so mach !!!!"
Pros: "The airport has some inconvenient that thier waiting room there is no bathroom and water once you behind the security check no life access so people who has illes there is no life support like an water and bathroom i was thinking it is like usa. All the middle East airport has some inconvenient they built good airport but important is mixed and there should be protest international for travel convenient"
Cons: "There is bathroom and water access in the airport"
Pros: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Cons: "Requested Asian vegetarian mean but available was non vegetarian. Led screen did not working."
Pros: "Stuardess verry nice, exceptional"
Pros: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest."
Cons: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Bathrooms were dirty by 4 hours into the 14 hour flight. Sinks clogged, garbage can overflowing. Not just one bathroom. Gross. - Worst flight attendant service I've ever had, and I don't expect much since I've traveled a lot. Service was rushed, coffee cart for our side of plane never arrived, when I walked to the back to ask for some, they couldn't find the milk and made a fuss about looking for sugar. Lots of similar examples throughout the flight. - The baggage claim carousel number never appeared on the screens at IAD after landing. Other flights showed but not Quatar. We waited a while then walked around to check them all until we found the right carousel. Never seen this happen before. - One of our bags never appeared, so we waited until all luggage had come out and checked with the counter. They found our bag somewhere and brought it over after a 20 minute wait. No explanation given. Good thing we'd counted bags."
Pros: "Friendly staff not delayed excellent safe travel"
Pros: "Comfortable seats, clean plane and airport. Only reason for choosing Qatar airways was cheapest fare."
Cons: "Few crew members attitude and services are highly unprofessional. Everything at Doha airport is way more expansive than neighboring international airports. Food quantity and quality in flights is below average. Security at Doha airport are highly unprofessional and have no respect for passengers and their privacy."
Pros: "Very kind and helping crew.. professional and helpfull"
Cons: "I dont have anything to complain about"
Pros: "2 bag checks allowed and being giv n th option to check in an additional carry on at no charge."
Cons: "Boarding was hodge-podge. Seats are way too close together for a long haul...person's tray in front of me was in my face the entire trip and she didn't bother inclining throughout so had to eat my meals like a contortionist. Cramming more seats into a finite space seems to be what all airlines are doing these days. This of us whom are above average in height are forced to insure a more painful and uncomfortable flight as a result."
Pros: ". ."
Pros: "The crew was excellent."
Cons: "The flight was late boarding everyone on time. It was delayed 1.5 hrs. The entertainment system had its fault, as it was difficult to navigate between screens. The seats were uncomfortable and not enough room for such a long flight. The kids were extremely uncomfortable on this flight, as many were crying throughout the journey."
Cons: "The seat cussion on the airplane is to hard for a 5+ hours flight. Not enough food for vegans"
Pros: "New planes, Excellent Service"
Cons: "Meals could have been better"
Pros: "Perfect landing."
Cons: "My seat was too far from Toilet.."
Cons: "The seats don't recline very far and on the a380 the window is a very long way from the seat making it impossible to lean against. - so difficult to get a reasonable test. The food was not great. Perhaps not qatar's fault(?) but we bought duty free alcohol in Brussels and took as carry on then after a layover in Doha we were advised Australian regulations prohibited us from taking it on board for the final leg - even though it was still sealed in the duty free bag. We were forced to check it protected only by some lightweight clothing and a thin back pack we had been using as cabin luggage. Fortunately it made it undamaged - but it would be better if we had been informed of this at Brussels."
Pros: "The leg room was good especially for tall passengers. Food was fantastic. The interior lighting of the plane was amazing. The airport is probably one of the best i have seen that a 9-hour layover didn't feel as bad. Very clean and so many things to do."
Cons: "Airconditioning needs a bit of improvement. I had to remove my jacket. It had a point that i was sweating in the middle of the flight. Probably the warmest airplane ride i had."
Pros: "The Boing 777."
Cons: "Flight attendants English very poor."
Pros: "Qatar Airways is a nice airline and it's obvious they work on making your flight a pleasant experience with a lot of food, entertainment, etc"
Cons: "My flight was delayed 4 hours upon initially arriving to the airport. While it was important for me to be there when I found out this information because I needed to reschedule my connecting flightso due to the delay, this should not be required. Qatar Airways, knew the flight was going to be delayed at least 10 hours before they announced it. They should have already began the process of rescheduling connecting flights and figuring out problems before passengers arrive to the airport. I probably spent 45 minutes at the ticket counter working things out."
Pros: "Not a lot -14 hrs in cattle class is no fun."
Cons: "Toilet out of order from beginning of very long flight. Food ordinary. Doha airport transfer awful."
Pros: "For a change, I found the cabin crew extremely courteous and helpful. A remarkable change from the last so many flights flown across different airlines."
Cons: "The entertainment system is poor. Hardly any movies/shows worth watching."
Cons: "I gave the food 4 stars only because of better meals that I have had with a different but similar class airline. It is good food but it is not excellent."
Pros: "Landing was smooth"
Pros: "The food was exceptional! I’d order it again at a restaurant if I could!"
Cons: "Still normal awkward/tight economy seat. It’s to be expected but the coat hook and free slippers make it better than a lot of other airlines."
Cons: "Drink service"
Cons: "movie selection could have been better."
Cons: "The audio jack of the movie is not good It's on & off seems loose"
Pros: "The crew was great!"
Cons: "I didn't get to continue the series I started watching on an earlier flight, as this plane had more limited options. We also waited on the tarmac an long time before take-off, waiting for a part to be delivered to our plane so we could take it to Indianapolis with us."
Pros: "Good crew and amazing always ask if anything I needed."
Cons: "Had issues with specials meals requests. Was unable to get what was requested told both on originating flight, and returning light that its had not been loaded but the request wasn't there.."
Pros: "Delta refused to let us reserve a bassinet seat, and kept telling us to ask them later. They ultimately were not able to to provide one. They were the least accommodating of all the airlines we have asked."
Cons: "Better customer service."
Pros: "No problems. Service was great and we got there slightly faster than anticipated"
Cons: "Flight duration but that’s impossible to change so other than that nothing :)"
Pros: "Seat comfortable and amazing crew"
Cons: "Choice of movies somewhat limited"
Pros: "Boarding: c'mon...too many groups and subgroups. Radiculous!"
Cons: "STOP the non-sense of so many boarding goups. What happened to Common Sense boarding? Ill and needing add'l medical help, First Class, Plus Class, then General Boarding. Give me a Break with all the other subgoups for Delta, all B. S. !!"
Pros: "Flight was on time, smooth take-off and landing, and gluten-free meal available (ordered before through Delta.com). Alcohol was available at each drink service."
Cons: "No gluten-free snacks, lack of gluten-free awareness by crew, and gluten-free meal had an apple instead of the (gluten-free) ice cream bar the other meals included for the dessert."
Pros: "Delta Premium Economy (or whatever it's called) is definitely a step up. Food is pretty good and seats leave more room, so you don't feel crunched."
Cons: "First seat (no chance to put thngs underneath seat in front) MUST have a real space (as even economy generally has). There was a small pouch that would fit almost nothing. Staff was poor. Never a smile or friendliness from flight attendant and no help when asked."
Pros: "Happy to be home"
Cons: "Allow more time for check in"
Pros: "The flight timings and the arrival time"
Pros: "Our seats were assigned at the gate. Somehow we were given the comfort + seats. Very nice! Thank you!"
Cons: "All was good"
Pros: "Delta in Orlando is awesome!"
Pros: "The flight was not crowded and plenty of flight attendants offering service throughout flight Also smoo5h flight."
Pros: "Cabin service very good and hot meal was unusually good for economy section (especially the chicken with hollandaise sauce)"
Pros: "Perfectly on time. Good food and very good friendly service!"
Cons: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
Pros: "Friendly crew"
Cons: "Business class seats were short whdn lay flat. Metal footrest at the end made it uncomfortable to hang feet off the end. Little privacy"
Pros: "Direct flight from CDG to IND."
Pros: "The service on our flight was absolutely amazing, the food was surprisingly great, and the long ride was as comfortable as it could have been in an economy booking."
Cons: "My entertainment pad malfunctioned the whole time, even after it was reset. Thankfully I had enough things to keep me busy on my own, but it still would have been nice to have."
Pros: "Free movies available in-flight"
Cons: "temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)"
Pros: "Crew was good, plane was clean."
Cons: "Don't like the Comfort plus seats that have the dividers vs basic arm rests."
Pros: "We were offered food and drinks (including basic cocktails) continuously throughout the flight. Hot hand towels, comfortable seats, dozens of movies and TV series, all included with basic fare. The flight attendants were kind and helpful. Excellent service and organization!"
Pros: "Direct flight from Indy to CDG is great."
Cons: "Always delays in between transfers from Mexico City"
Pros: "The entertainment was good."
Cons: "The check in and boarding process in Incheon was terrible! My flight ticket was printed and had the wrong name, which the agent at the check in desk did not catch. It was not until I went to the security line when they found a mismatched name. I was asked to go through security THREE TIMES. And then at the gate, I was supposedly "randomly selected" for ANOTHER swab/swipe security check. The flight itself was uncomfortable. There are not enough bathrooms for the number of people seated on the flight. The entertainment was the only excellent and recommendable thing about this delta flight."
Pros: "Boarding is about the only thing I liked."
Cons: "This was a 2 layover rebooking of a one layover flight, which was late (I would be missing my connection). I asked an Air France rep in Japan to assign me an exit row seat (it’s a 14 hrs flight and I am almost 6 ft tall). She showed me the plane diagram and picked a seat, but when I arrived it turned out I was in a row directly behind. WiFi did not worked and the flight attendant said “they could not do anything” My film was interrupted twice (with a random film drubbed in Korean) and had to be reset manually Food was not great (and menues are identical on all delta flights - this was my 5th delta flight in the course of one week), the snack in particular (leek and mushroom cream soup-like mass wrapped in a tortilla - who ever thought of this? And one of the flight attendants was aloof and snappy."
Pros: "Staff friendly and helpful. Some turbulence due to having to fly over tropical storm. Like the games and movies available."
Cons: "The cabin was very warm."
Pros: "The on time departure. The air hostesses were very attentive. Fast baggage arrival"
Pros: "Love the TVs provided with recent movies and games"
Cons: "Security was a headache"
Pros: "Great movie selection"
Cons: "All was great"
Pros: "The comfort, space, quiet, snacks"
Pros: "On time arrival"
Pros: "Boarding was easy"
Cons: "Small seats with very little room and no ability to recline"
Pros: "Be nice if the first plane had worked. Almost one hour late leaving ATL."
Pros: "The food is delicious and there are healthy choices, the staff helped me put my carry on into the overhead bin, which was super helpful because I'm only 5ft tall"
Cons: "The entertainment selection was not that good. They had some new movies but nothing you could turn your brain off to. The selection on my second 50 minute flight with delta had more options and variety than my 14 hour korean air one..."
Pros: "Updated plane. Had usb charging available!!"
Pros: "staff was good, flight was not so good"
Cons: "Hated the storm we flew through, luggage came out of overheads....ugh"
Pros: "I'll chalk it up to the insanely high travel demands coincident with Labor Day."
Pros: "The staff was so friendly, and funny!! Loved the movies offered and snack choices. Updated aircraft"
Pros: "The flight was very comfortable and quick. I like the coffee when I pair it with a biscoff."
Cons: "The boarding process seems a bit chaotic, but it didn't really detract from the overall experience."
Pros: "Boarding was smooth. Gate rep helped us kindly and then the flight attendant was very friendly."
Cons: "The new boarding pillars with Priority, Sky, Zone 1, Zone 2, etc was a mess. In concept it should be a good process, but it was just a sea of people asking each other which boarding group they were in. Going back to asking those who are in a particular boarding zone to form a line and doing so each zone at a time seems like a smoother process."
Cons: "Had to buy a one-way ticket on American, as Delta would not move me to another airline,"
Pros: "The plane wasn't ice cold, which was a nice change."
Cons: "I couldn't close my air vent unless I wanted to hear a nice whistling sound for the duration of the flight. So I just left it open, no big deal."
Pros: "Space, seats, movies."
Cons: "I was on a seat at the end, after my seat, the stewardess had their closet and they kept hitting (very strongly) the back of my seat with the door, all the time. They woke me up several times. So not good."
Pros: "The crew on this flight were excellent. Friendly and professional. Attentive and patient."
Cons: "The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food."
Pros: "Nice to have room to spread out. Amazing that a staffer in Greece managed to quickly rebook us on a different flight due to delays and the fear of missing our connection! The best!"
Cons: "Food wasn’t great. The movie system or user interface was clunky - nice variety of films but hard to find them and choose them."
Pros: "The crew was awesome u almost missed the flight but they really helped out."
Cons: "The seats are uncomfortable and cramped"
Cons: "Boarding of all economy passengers was done on first come and stand in line, first served basis with no zone separation. This caused aisle congestion. I was randomly asked to check in my standard size carry one although many passengers with larger bags were allowed to take them with them. Overall there was a lack of planned approach."
Pros: "The flight crew & the flight itself was great."
Cons: "The flight was delayed by 4 hours. Not only did I miss my connecting flight, but I also missed my rescheduled flight. I had to wait another 7 hours in the airport waiting for a flight. And due to this I missed an important meeting."
Pros: "Crew were amazing not stingy with the drinks. Boarding was easy and smooth"
Cons: "Would prefer flying with partner United though. Think they offered a better service on board"
Cons: "Great Airlines, accommodating"
Pros: "Great staff and food"
Cons: "My seat was assigned to someone else and I paid for an upgrade but got a center seat with less legroom than what I paid for"
Pros: "Smooth flight. Friendly crew."
Cons: "There was no information from Lufthanza. There were no lanes. There was no one at the check in desks. There was no crowd control. There was no triage. I was bloody chaos. I arrived 3 hours and 40 minutes in advance of the flight and traveled only 25 feet toward the check in desk in over 5 hours. When we went to the information desk, we were told that the flight would wait for the passengers to be processed...but we never were and the flight took off only 35 minutes later than scheduled. it was the worst flying experience I have had in over 50 years!"
Cons: "I havent gotten on a flight yet."
Pros: "Once again, the in-flight crew was excellent."
Cons: "The Frankfort airport is a nightmare. They have loooooooong gateways, so when I Finally got through security FOR THE THIRD TIME, it’s a 10 minute, speed-walk to the gate. Again, a flight delay was the only thing that made the connection possible. I made it to the gate with 3 minutes to spare, so no time for the bathroom, no time to get lunch or even a bottle of water, no time period. And at the end of it all, my bag is lost."
Pros: "Arriving on time."
Cons: "Can't think of anything."
Pros: "Crew was very attentive and efficient. Flight was ready to leave on time but was delayed due to security concerns at Sea Tac airport; even though the flight arrived on time."
Cons: "I did not have a problem with anything."
Cons: "Missed transfer, despite assurance before takeoff."
Pros: "No thing at all"
Cons: "1- the aircraft from cairo to munich was so small that they didn’t allow the carry on baggage and I had to put it with the check in baggage. 2- the special meal ( muslim meal ) that I ordered was a veggie meal !!!!! With no meat or chicken at all , apparently they don’t know what the meaning of a muslim meal is ! It means to have halal meat , we are not vegetarians ! 3- my baggage didn’t arrive to the airport and I filed a report and was told that I will have them tomorrow and now after four days the baggage didn’t arrive yet and I was told that one of them is missing !!!!!!! I can’t hate them enough."
Pros: "The plane was nearly empty, so there was a lot of space to spread out. The entertainment options were almost limitless and the food was plentiful and tasty."
Cons: "Since it was an overnight flight, I planned on sleeping, however, it seemed the flight attendants were coming through all the time. While I appreciated dinner and breakfast, it really wasn't necessary for that time of day and the length of flight. I also tried to upgrade and even though the premium economy clear was almost empty, they did not accept my bid. I would have understood if the flight was full but it wasn't. I'm not sure why they wouldn't want the extra money from me?"
Pros: "Travel time was good and easy travel"
Cons: "Entertainment tv tapes"
Pros: "No turbulence, very nice Crew, flight was on time. Very smooth flight!"
Cons: "Cold on plane, could be more entertainment, but the flight having no turbulence and being less scary is more important to me. So I am very happy!"
Cons: "I didn't like going downstairs to the bathroom. I'm sure there is a good reason why we did it. Also, the seats are too close together for a trip of that length of time."
Pros: "Premium economy gives you extra confort, more space to sleep better."
Cons: "The flight was delayed 40 minutes."
Pros: "During this flight, the attendants were suprisingly kind."
Cons: "Entertainment was just too poor(movie selection was just counted numbers.) the seat comfort was one of the ugliest, I think. even though they prepared many of premium seats, still once you compare with other airlines, it is far below than the average I think."
Pros: "Attendants were impressive. kind and so willing to serve."
Cons: "Entertainment was horrible. Those movies were not the best selection but the poorest selection as the cheapest probably."
Pros: "The service and space on the airplane were excellent."
Cons: "The boarding was a little chaotic but that may be a result of the limited space available at Newark Airport."
Pros: "all on time"
Cons: "seating very cramped"
Pros: "the seats are comfortable, food is good and service is better than most"
Cons: "That it took a while to get on plane because of security but thats how it goes"
Pros: "Food was great. Good movies. Friendly staff!"
Cons: "The television screens were very old and discolored."
Cons: "Once off international flight in Dusseldorf, had to go through passport check prior to transfer onto second flight... One passport check person in line for almost 200 people... We did make our flight, however very stressful for no reason. Lufthansa was amazing, Euro-wings folks... very unhelpful..."
Cons: "Their silly 8 kg weight limit for carry on baggage was a surprise and really not consistently enforced. Couldn't go through the one pass customs line adding more than an hour to that part of my trip. Crew couldn't answer questions about dairy in the food."
Pros: "This was a fantastic flight -- the crew were very friendly and helpful, the legroom was great for "regular" economy class, and the flight was on time. The direct flight was so much nicer with young children than having connections. Would fly again any time."
Cons: "I really can't think of anything to complain about... the touch screen in my daughter's entertainment unit was a bit flaky, but that's about it."
Pros: "Stressed out crew. No pillows."
Pros: "The staff was professional all the way from check in to boarding to flight attendance ..."
Cons: "I liked everything .. everything was done professionally."
Pros: "Crew was nice."
Cons: "Flight was delayed. No entertainment, even though there is an app for it, it did not work, and the crew had no idea regarding it."
Cons: "Was an on time departure. Quick. Uneventful. We did have to board a bus when we landed, which took a long time."
Cons: "Because of mechanical errors in our point of origin (NJ, USA) we were unable arrive on time in Germany to make this connecting flight. Very very disappointed in United Airlines. Will never travel with them again."
Pros: "The crew was very nice. The hot towelettes before eating was very nice."
Cons: "Squished in the middle of a row. Unable to get up and get things out of my bag. Video screen not working. I had been looking forward to catching up on some movies ( rarely have time for to or movies usually) was disappointed to have no working screen on such a long flight. Did appreciate the effort to supply a gluten free meal, unfortunately someone added whole wheat crackers ( luckily still in wrapper ). The boarding area was mixed with people trying to get to New Jersey at the next gate making it very crowded and confusing, people found themselves in the wrong line."
Pros: "Crew very NICE. Customer service means a lot and they were wonderful."
Cons: "Old school entertainment system. A lot of hard tapping on the screen which bugs the person in front of you."
Pros: "No ventilation on some terminals toilet economy class."
Pros: "Once we connected, with the help of our escort, the flight was wonderful. I had an aisle seat due to the coach section and the very small leg room, but service, professionalism, comfort (aisle seat!) was perfect."
Cons: "More leg room in coach. If you are tall at all, it is really uncomfortable. I am 5'8' and, on the out trip to Germany from Charlotte, I almost lost it with the lack of leg room and claustrophobia......."
Pros: "Very kind professional and accommodating crew"
Pros: "The food, the crew, the cleanness and the entertainment"
Cons: "seat did not recline at all,"
Pros: "the service,order, attention, human quality, punctuality. all in general."
Pros: "Asked for wheelchair. People at the front desk very professional. Helped with elevator for elderly. Meal was good and our previously requested Asian Vegetarian meals were served."
Cons: "Lines for boarding not clear. Some were asked to go in the front and there was some confusion. Worst part - 3 family members were seated at different places and it was very difficult to make sure senior citizen travelling with me was alright, got food on time, took her medicines, etc. At the desk when I asked to be seated together, we were told to ask in the flight and in the flight they were unable to help."
Pros: "This was just a short hop, no complaints."
Cons: "Flight was canceled, no information given, no compensation offered. Next day took the same flight. Bad food, uncomfortable seats, and this was in business class. All around Lufthansa is like a US airline. No thanks."
Pros: "The beverage selection was good and entertainment was good - no delays and early arrivals - boarding was easy and well managed"
Cons: "Aisle seat Middle Row D, Economy class, very little leg room- 175cm/5’9” - not enough knee space to stretch out without burying your knees into the seat in front- dinner meal was good - snack was subpar - no replacements for snack if you didn’t like your 1st choice - didn’t have that problem but a woman 1 aisle up was rudely addressed by the flight attendant for asking if she could discard her sandwich in exchange for Ramen- the same attendant even loudly told another attendant not to girl this poor lady some noodles - they cost $1 at the store - don’t know why she was holding out and making a scene over Ramen"
Pros: "Landed in one piece despite weather."
Cons: "WiFi was down"
Cons: "Why are seats so small?"
Cons: "Charlotte lost my bag and will not answer"
Cons: "The flight was late with no explanation. The incoming equipment was at the gate in time."
Cons: "All Excellent"
Cons: "Sat on the ramp for an hour with no A/C, no water. Jaded crew. Not good overall."
Cons: "Plane was delayed 3 hours, then delayed 30 minutes more because a flight attendant went to the wrong terminal. AA offered food to us, but this was after I had purchased food from a restaurant in the terminal. Would have been nice to at least offer free WiFi on the flight."
Pros: "plane was completely full , but the seating seemed comfortable for the short flight ( 1 hour )."
Cons: "bags were a bit delayed in delivery to baggage claim."
Pros: "The pilot got us to Dallas ahead of schedule which was a big help because I was concerned about making my connecting flight. The stewardess assured me of the process and said not to worry."
Cons: "The food combination was a bit strange and we need a non spicy option. The bibimbop was good because I could control the amount of spice."
Pros: "Worst flight crew in business class ....super lazy"
Pros: "Crew had great personalities"
Cons: "Late to leave and arrive"
Pros: "Very cool touchscreen players on the back of each seat."
Cons: "The lights were on 90% of the flight...a night flight."
Pros: "Good boarding and on time departure."
Cons: "1) Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move. 2) Very poor attitude of crew member when asked a question when she was serving drinks. She had a very unpleasant face, and her attitude was like she was not happy on what she was doing"
Pros: "1) Puntuality in departing and arrival times 2) Very pleasant crew members"
Pros: "Nothing, okay the movie"
Cons: "Flight attendant in back rude from start to end for no reason."
Cons: "see above."
Pros: "Checking in and boarding the plane went fast and smoothly. The crew was very kind and friendly."
Cons: "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
Cons: "There were no TVs for each passenger especially for a 3+ hour long flight which was disappointing."
Pros: "Very nice crew. Thank you. I get to see my family."
Cons: "never made the flight. a day of misery thanks to poor communication within one world, AA rigidity, and chaotic long lines at FlightConnections, Heathrow."
Cons: "Air conditioning seemed to be inoperative. I asked the flight attendant and they said they couldn’t do anything about it. When it’s a 12+ hour flight that’s a problem"
Pros: "The crew was very nice and helpful"
Cons: "The new AA rule about not being able to bring any carry on. Next we won’t be able to get a coat or a purse on. They making it harder and harder to fly with them."
Cons: "I got tranafered to 4 different gates aand my flight was delayed for 3 hrs with no explaination and the staff didn't try to help"
Pros: "Leg room between seats"
Cons: "Temperature in the aircraft was extremely cold and when I asked the stewardess for a blanket one asked the other if there was a spare blanket and very bluntly answered no. Only toilet in economy class was cloughed up and was not functional therefore a very disgraceful situation, they sent me to the other toilet in 1st class area and there I notice several blankets on empty seats after I was told there weren’t any spare blankets."
Pros: "We had our passes available on our iPhone to assist the boarding process. Very enjoyable trip with the crew and we plan to fly AA again in the future."
Cons: "We had some light turbulence but other than flight was great."
Pros: "Power kept me working, big value to me"
Pros: "unAnnounced gate change"
Cons: "Running in airport"
Cons: "The crew wasn't very friendly - which is something I have noticed between AA and United. United seems to be much more friendly and welcoming."
Pros: "On time Friendly attendants Great service Mike in First Class was awesome"
Cons: "No complaints"
Pros: "Boarding was very efficient"
Cons: "Stewardess were not very friendly. Plane apparence inside was not updated needs overall refurbish Having to pay extra for 1st luggage and seat selection"
Pros: "Flight was on time. Easy to transfer luggage from an international flight to a domestic flight. The crew was accommodating. It is such a short flight that there were only pretzels and water without ice served on this flight. There was no entertainment on this flight. Small, clean plane for a less that 1 hour flight."
Pros: "I liked the ease of the gate for the airplane."
Cons: "There was no entertainment. The airline did not offer a complimentary headphones, and failr sure the wifi was not even working. Also was not that big of a fan with the extra long layover. Was not a fan of the extra time in the holding pattern above Indianapolis, nor the extra time 150 feet from the gate after we landed."
Pros: "Clean, quiet, nice staff"
Cons: "Was late"
Cons: "A little bumpy"
Cons: "The gate the flight was originally on changed, however there was never an announcement made over the intercom advising of the change. When the gate I was waiting at finally showed the flight information to Toledo, I had to find what gate I my flight was now on and had fifteen minutes to make it to the correct gate. Had the original gate displayed the new information any later I would have missed my flight."
Pros: "Great announcements by lead flight attendant."
Pros: "Except for comments under what I didn't like. AA experience was O.K."
Cons: "The restrooms needed cleaned better. Big airplane lots of people, needs cleaned before, during, and after. Had to pay for the Wi-Fi, that I used for 30 min, basically for E-Mail."
Pros: "Everything went smoothly"
Pros: "The only thing I liked was how polite and helpful the staff was at the airport."
Cons: "The flight attendants both seemed unhappy and we're not very polite. They hardly came through the cabin at all. It took a while to get anything. They mostly just stayed in the back talking to each other. The pilot didn't greet us. Just stood there when we walked in. And there was a kid screaming for most of the trip. My seat was broken and wouldn't recline. This was my first trip flying, and on the trip to Miami I flew with Delta. The service with them was tremendously better. I was really disappointed."
Cons: "Sat on the ground for an hour."
Pros: "I was shocked to finally get a snack. Seems like years since that happened. And we arrived in Indy thirty minutes early!"
Cons: "Being late, i already have long wait at the airport"
Cons: "The flight was incredibly delayed."
Cons: "Flight was very late. Boarding was not good!"
Pros: "I really like the crew on this flight, they were very polite and very friendly."
Cons: "Boarding again same comment as above. Comfort was good because I had paid for an upgrade which I actually thought I was paying for the international flight but found out it was actually for the Charlotte flight which was a surprise it was not very clear from the tool. So hence the Comfort was great on this flight. But the tool needs to make it much more clear as to what you are selecting the upgrade for. Food, there has got to be something else out there other than pretzels, I understand why we do not have peanuts, but a little bit more variety would be very nice. I understand there's a cost tractor, but often pretzels tend to be fairly stale. Short flights entertainment."
Pros: "I missed my flight due to LA traffic. American Airlines was very accommodating. They put me at ease and helped reach my destination. I wasn't treated like it was my fault. They totally understood and were very compassionate. Thank you."
Pros: "Flight attendant was high spirited, funny, and very attentive!"
Cons: "Delayed due to crew member not arriving. They boarded half the plane before realizing and then made those individuals de-plane and re-board again."
Pros: "Trip was quick bags came quickly also and everyone very nice!!"
Cons: "Cost of everything in airports!! Ridiculous!!"
Pros: "The crews not responsible for AAs garbage corporate policies, and were empathetic"
Cons: "No pilots, and mechanical issues."
Airlines flying from South Korea to Indiana have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Korea to Indiana
Masks required on board, masks provided on flights from South Korea to Indiana
Social distancing seating
Middle seats unavailable to book on flights from South Korea to Indiana
Testing for antibodies, testing for symptoms for flights from South Korea to Indiana
Waiving of change fees. Search flexible flights from South Korea to Indiana