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Korean air business class does not match their standards any more

Well equipped economy class. More leg room than others. Food is ok.

Other carriers tend to be cheaper(but also not as good)

The seat were not very comfortable.

Such good service with Korean Airlines. We even got a free upgrade to exit row seats just by getting to the airport a little early.

Overnight flight is brutal. But that can't be helped.

Baggage made it all the way to Queenstown from Perth

Check -in staff said that there were no seats available in emergency exit rows so put us in the row in front. We couldn't recline and thete were several seats empty in the emergency exit row behind us.

Please read notes above -

Comfortable seats

Air New Zealand is a great airline. They give you a lot of food and the seats seem to have a little more space between them so your knees don't hit the back of the chair!

I LOVED that they got me on the next flight without any issues. Wait time was just an hour longer

No ear buds for sale or offered. No charger plug ins in the seat

On time departure and arrival, smooth ride

Again 30 minute delay to get internet working. At least this time they communicated the issue.

Lounge

Delayed flight which kept pushing back for more then 5 hours. Got booked on the next flight got middle seat. Flight attendant was rude and short with people. Not very personable. Plane was so hot everyone was sweating.

It got us to London. My bags were quickly available.

The seats were SO. UNCOMFORTABLE. I didn't sleep at all and have a headache because of them. Absolutely atrocious. The food was meh. One of the flight attendants was so rude I dreaded every time she headed over. I'll be flying with Delta in the future.

Boarding process was great and ample overhead room for baggage.

The attendants were cold. The hot entrees were bad; the rest of the food tray was good. Half the bathrooms were inoperable due to mechanical issues.

There were not gluten free options for my boyfriend who has a gluten allergy and we put in the gluten free option when asked on the initial questionnaire. My son got food poisoning from the food.

Very solid experience and comfortable

comfortable seats and the flight attendants were friendly. Check in was smooth considering that there were 2 flights leaving within 20 minutes both bound for LA from Papeete.

Seats, entertainment, meals.

Late out of the gate. Missed connecting flight.

Paying trolleys should have been free in the airport

All good.

Good flight, punctual, comfortable.

Even though I supplied my frequent flyer number when booking, it was not linked to my booking. That means a whole lot of time chasing up getting my flight added to my frequent flyer account. The Virgin website is at times frustrating and non-functional especially in regards to the link between it and the Velocity frequent flyer programme.

Such good service with Korean Airlines. We even got a free upgrade to exit row seats just by getting to the airport a little early.

Overnight flight is brutal. But that can't be helped.

Korean air business class does not match their standards any more

good service

Seats a little cramped

Flight attendants friendly and helpful.

My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight.

crew and movives

food was so so.

I will definitely be a return customer.

Well equipped economy class. More leg room than others. Food is ok.

Other carriers tend to be cheaper(but also not as good)

The seat were not very comfortable.

Excellent movies available. Decent food, regular water service, and pleasant staff. Will definitely look to fly Air New Zealand again.

Not enough legroom. But I'm 6'2, so it's the same on all airlines.

Constant threats about weight of carryons & then didn’t check or weigh anything

This flight was on the 777-300 plane leased from EVA. Boarding proved to be a bit of a slow grind due to the inordinate number of families with children on this particular flight. Our fault for not realising this at time of booking. Flight itself went very smoothly. Seats were fine. Not a huge selection of movies to choose from. Felt the crew went about their duties without fuss and ticked all the boxes for me.

Please read notes above -

Well equipped economy class. More leg room than others. Food is ok.

Other carriers tend to be cheaper(but also not as good)

Everything, the crew was outstanding. I haven't flew with all airlines but Koren Air was so good that I don't want to fly with any other airline, all ways Koren Air from here on out.

The second meal wasn't the greatest but I think it was me not the food.

Such good service with Korean Airlines. We even got a free upgrade to exit row seats just by getting to the airport a little early.

Overnight flight is brutal. But that can't be helped.

crew and movives

food was so so.

The service on board was excellent and the flight atendants really nice

All good.

Can't complain at all with Virgin's A380

Paying trolleys should have been free in the airport

This flight was on the 777-300 plane leased from EVA. Boarding proved to be a bit of a slow grind due to the inordinate number of families with children on this particular flight. Our fault for not realising this at time of booking. Flight itself went very smoothly. Seats were fine. Not a huge selection of movies to choose from. Felt the crew went about their duties without fuss and ticked all the boxes for me.

Comfortable seats

5 hours late. Had to go to work on 2 hours sleep

Narrow Ailes make it difficult to board.

Not that crowded for a Monday morning flight.

Didn't have enough landing cards.

Good flight, punctual, comfortable.

Even though I supplied my frequent flyer number when booking, it was not linked to my booking. That means a whole lot of time chasing up getting my flight added to my frequent flyer account. The Virgin website is at times frustrating and non-functional especially in regards to the link between it and the Velocity frequent flyer programme.

Can't complain at all with Virgin's A380

Paying trolleys should have been free in the airport