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We got checked in quickly unlike the first time we flew VirginAustralia when it took two hours to get through the checkin line and checked in. For that flight we would have missed the flight if it had been on time.

Seats were very cramped

An earlier flight was apparently got cancelled so my husband and I got split up, each landing a middle seat, not together. That was a bit disappointing.

Great entertainment

Beautiful air plane Nice flight assistants

The security person was incorrect about my Lithium battery causing me 45 minutes at the security check. I was also disappointed that even a coke needed to be paid for extra.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Flown with Delta, AA, United and a lot of other carriers, but Etihad felt a little more special. Was a little skeptical never having flown them before but was pleasantly surprised. The service was just better, the seats were just better, the food was just better. Overall, everything was just a bit better than what I was accustomed to. I will be definitely recommending Etihad to F&F.

The food gets a little monotonous. We got served rice on 4/4 of our meals... lol. It;s better than not getting any food but it;s the only thing that was a little off.

Crew was nice

I

The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer. I will never fly Air Canada again. I will say once I got through customs there were more professional people who did at least get me a hotel room. Your employee has left a very bad taste in my mouth for Air Canada!

Not much

We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.

I liked how easy it was to get that extra leg room by requesting seating I the exit row.

Nice cabin crew

Disorganized boarding. Had to disembark due to light malfunction. 6 hours later we took off. I had paid extra to depart in that early flight, Virgin only gave us an $8 voucher- $8 doesn't go very far in an airport restaurant. Issue should have been fixed before passengers boarded. First time flying with them and am pretty disappointed. However, am happy they didn't crash us. I guess that's what really matters. Excellent cabin crew, they all went the extra mile during the entire debacle.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

The food plan could have been a little better. I was told they ran out of vegeterian food and then was given vegeterian food.

Ground staff was courteous and helpful.

Layovers

Food pathetic & bogus movies