The crew was super friendly and went out of their way to do what they could to make everyone happy and comfortable.
I had input that I was vegan when I booked and it’s on my airpoints profile- however I did not receive a vegan meal which was a bit disappointing.
It was operated by air New Zealand so the service was top notch once I was able to resolve all other issues boarding.
We had a flight bought on virgin Australia and operated with air New Zealand. The air New Zealand part was all great plane boarding etc, the horrible part is that we bought baggage allowances with virgin and they never transferred the information to air New Zealand. So there I am from the USA in a foreign country boarding a flight being asked to pay 500 nz dollars for a few kilos when I had already paid for it. Having to produce emails and payment information on something I had done months in advance. Overall I won’t recommend virgin next time I’d book directly with air New Zealand
The sold out flight to air New Zealand. Had to purchase bags again even though already purchased.
Special thanks to the crew member who let me try all the wines before I picked so I could get something I like. Over all, very friendly and nice
I'd like more movie options. I had a very long round trip flight
Friendly and helpful staff
No WiFi or outlets on aircraft
Flight was packed
Flight was absolutely packed
Nothing really. I am not gonna fly Cathay next time. Would like to have a wifi.
The FA, no WI-Fi for a 15 hr trip.
Everyone that was part of the Cathay Pacific team was so friendly and helpful. They were very accommodating and quick to assist me outside the typical meal and drink service times. I flew economy and the seats were fairly comfortable. There were plenty of new films to choose from for entertainment as well.
The food and the service
Departure was right on time and we actually arrived 15 minutes early.
The inflight monitor worked but none of the data (GPS altitude or speed) was working.
No LCD screen for entertainment.
My bag didn’t make it to the final destination. I was one of many people in the same situation who made the same journey originating in SF and ending in Bangkok. We had an almost 3 hour layover in Guangzhou, so I doubt that there wasn’t enough time to make the bag transfer.
The 3 employees at the counter got together & solved a glitch in our Australia visa that was priventing them from issueing bording pass for our second leg of travel They were outstanding & also unexpectedly we received a hotel respite for our 8 hour layover in Guangzhou! Smiling flight atendents. This is my first travel with China southern On the other hand during 6 wk prior to our trip we were unable to get anybody on the phone to ask Q or reserve a seat. On line charades where like a closed loops ! The price for long haul: Dubai/Guangzhou/cairns could not be beat!!
For such a classy airline, they have terrible coffee and tea
We flew economy, so didn’t have incredible expectations. The seats actually had more legroom than expected and reclined well. No complaints for what it is.
The food was pretty terrible, even for airplane food. On a 14.5 hot flight we had 2 full meals, along with some snacks which was decent frequency. However it was so inedible! Luckily we packed our own food just in case. The crew was also pretty terrible, and not because of a language barrier. Didn’t seem to know the basics about food and drink service and often skipped service to people wide awake and waiting.
|Flights Arrive in||Dallas/Ft Worth & other airports|
|Flights Depart from||Australia|
|Airlines||Air New Zealand, Cathay Pacific, Delta, China Southern|
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