Alaska changed their departure time 4 (!!!) times, then couldn't find my luggage from a direct flight from Spokane to Portland. There were 11 passengers who didn't get our luggage & had to wait 40 minutes for Alaska to find our luggage. Alaska should reimburse everyone their airfare for such inexcusable service.
Deboarding the plane was chaos. The passengers in the back of the plane started deplaning before the passengers in the middle of the plane could even retrieve their overhead bags. The staff of the plane did nothing to help.
The flight attendants were nice, but the cabin and seats were uncomfortable.
Alaska Airlines has the best service of airlines I have flown the last couple years. I always choose them first.
I know there were a lot of delayed flights, mine from Portland to Eugene was delayed by 3 hours, but not from one employee was there a" we are so sorry about the delay or is there anything we could get you, I thought it was very un-professional and rude.
There was no food or entertainment so quit asking about that! Everything else was fine.
5 hours delay, while seated moved passengers around on the plane. We were out on the runway, had to return to the gate. Changed tires.
Plane was delayed and got me in past bedtime. But more importantly, my tsa precheck number wasn’t on my ticket so had to deal with the general line. Oh well, guess the delay helped that situation.
Could have had more of a beverage selection than water and apple juice.
No entertainment, food was cookies & juice,water, soda or coffee.
Comfortable seats. Nice service online. Short flight, so not a lot of time to enjoy.
Fast, lovely scenery, great info on the Delta flight screen about landmarks we were flying over. Great landing!
It was fine. 55 minute flight. No snacks or beverage service offered. Boarding went smoothly and my walker was waiting for me on the jet way.
Delta needs to step its game up get a more reliable internet service. Internet service was non-existent for this flight.
Prior to takeoff, the pilot told us there was a possibility of not being able to land and going to Portland. Well that happened, we took off and then did 8 loops around Spokane before the pilot told us we ran out of fuel and had to go to Portland. So for a 35 minute flight we have now been on the plane for 3 hours (boarded at 6:50 am and landed in Portland at 10:30). Then, we just sat in Portland's airport with no updates of when we can start heading back. All of a sudden, our pilots and crew just left, leaving us stranded in a different city and state. We continued to sit in Portland until we finally got a new crew assigned and boarded the plane (This was from 10:30-2). We then sat on the plane for an additional hour before take off because they had to count us multiple times. We finally landed in Spokane at 3:55 PM. So a flight that should have taken at max an hour took us 10 hours and we missed the majority of the recruiting event we went for.
Most of my discomfort was going through TSA. However, the Delta seats had inadequate leg room and I tried my very best to connect to the wi-fi and it was a cumbersome process that finally gave me the info that I needed to sign in AFTER I had completed the flight...Why make it so difficult to use? That said I really really appreciate the pilot taking a little extra time to avoid a bad storm area and both landings in Atlanta and Orlando were flawless to my delight!!!
Bottom seat cushion is almost non existent. Very uncomfortable seat.
The Pilot was one of the best I've had, very informative about turbulence and got us to our destination early
First class? Seriously? We got a wider seat and a little extra legroom. The plane didn’t even have TV’s. Not a huge deal, but there was nothing first class about this except the price tag.
Friendly boarding crew. Better could have been a bit more substantial food for this 3 plus hour flight.
