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SPI - CAK

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Springfield (SPI)
Akron/Canton
Wed 5/12
Wed 5/19
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Top airlines flying Springfield Capital to Akron/Canton

Scores according to KAYAK customer reviews

7.2
American Airlines
Overall score based on 45,504 reviews
7.5
Boarding
7.1
Comfort
7.8
Crew
6.9
Entertainment
6.7
Food
Airline reviews

Pros: "Everything"

Cons: "Nothing it was very nice"

Pros: "The crew was nice"
Cons: "The flight was repeatedly delayed and AA isn't social distancing on their planes, causing people to be right next to another person for multiple hours. Even with masks, the risks could be further mitigated if seating was more staggered."

Pros: "Friendly crew"

Cons: "Flight was so delayed that we missed our connection"

Cons: "Very old cramped plane. I actually overheard the airplane say that it was tired and wanted to be replaced with one made in this millenium..."

Pros: "Very uncomfortable seating even though paid for preferred. Not enough space for carry on."
Cons: "Crew service"

Pros: "Easy boarding. Crew was friendly."
Cons: "Both the to and return flights, I was never able to get their entertainment to work on my iPhone. The website fails to load in the browser even though I’m on their in flight WiFi and following instructions specifically"

Cons: "Bring back the individual TV's"

Pros: "Very nice crew today! On time to depart and arrive."

Pros: "Tight seats"
Cons: "More accurate notifications of flights"

Cons: "very cramped very old plane with no wifi. UPGRADE YOUR FLEET!!!"

Pros: "First class travel on express jets."
Cons: "First class travel is limited to bigger seat and snacks. I think hot towellete could be very nice."

Pros: "The gate agent did a great job loading the flight, loaded each group smoothly. Got crackers on this flight."

Pros: "Crew was nice. Plane was clean."

Pros: "More room"
Cons: "Food"

Pros: "Not expecting high end services but not even mediocre service was done."
Cons: "Flight was delayed 2+ hrs, unorganized, seats uncomfortable, over crowded. Almost missed my layover flight."

Pros: "Customer service"

Cons: "Overheads slammed full."

Pros: "The flight itself was fine and the staff were friendly."
Cons: "Didn't like getting herded onto a shuttle bus where most people had to stand packed in like sardines, only to idle for 15 minutes and drive in a circle back to the gate because there was something wrong with the plane. Then the ambiguous delay that lasted three hours."

Pros: "flight crew was great"
Cons: "“Yvonne” or whatever the actualy name of the gate agent in PHL was. Terribly rude and condescending. The CRJ 200’s are way too small, old, and uncomfortable. Please sell or give them to the third world where they belong."

Pros: "Efficient flight with friendly staff."

Pros: "Everything went smoothly. Standard flight and good landing. On time."
Cons: "Need more space in coach."

Pros: "Efficient and on time! Courteous and professional travel assistants. Nice job. Nice new planes too!"
Cons: "Traveling as family of 5 - booked tickets two months ahead and we did not sit together despite me selecting seats when I booked. They were cheap seats so I can’t complain too much but felt that could have been accomplished given the advance booking."

Pros: "Easy normal flight"
Cons: "Congestion in Chicago sat on runway 30 min"

Pros: "SJU counter crew, in flight crew and flight was SUPER on time!!!"
Cons: "Nothing wrong."

Pros: "Clean plane, kept cabin lights dim the whole flight until the plane was parked at the gate, and music at a good volume"
Cons: "None at all"

Cons: "Because they canceled my flight and i had to buy another ticket for 380$ and after that I realized my chair was available and i took a picture. It was really bad and i never choose again American Airlines."

Pros: "Left close to time and arrived early"
Cons: "Wifi was offered, but could not get it connected."

Cons: "They keep cramming the seats closer and closer together."

Pros: "Staff was courteous. Plane was clean."
Cons: "It was a very grueling trip. Plane left Rome at 9:15a but that meant getting there at 7:15a. Plane was kept dark even though it was daylight outside. Staff was courteous but did not particularly demonstrate awareness of the strain on the travelers being cramped for 10+ hours. Plane was so cramped that one could not take a stretch walk down the aisles to alleviate muscle cramp being in same position for 10 hours. My ultimate destination was San Jose, CA, but that entailed a wait at O'Hare from 12:30p to 8p. Again, staff uninterested in traveler comfort in these parameters. American felt okay to delay my last leg from Chicago to San Jose an hour later than original scheduled, but offered no compensation for the addition to my discomfort. The switch from British Airways to American was a surprise. New flight numbers, change increased my travel stress. I am only 5'3" and not obese, yet could not really fit in my seat: kept getting bumped by passers by in aisle. Airline uninterested in passenger comfort."

Pros: "The crew was nice"
Cons: "It felt like flying low cost, no entertainment, they had screens in the center but I couldn’t see it cause I was sitting by the window, and no choice of what to watch."

Pros: "i slept though not too comfortably."
Cons: "I literally wasn't given a glass of water or any food. I fell asleep for a bit but wasn't woken to be asked if I needed anything when they came around with the carts. It was a 5 hr flight."

Pros: "Great hard working crew. Good food and snacks. On time!!!"

Pros: "Nice crew"
Cons: "Delayed departure; plane too hot to board on time after it arrived; delayed at Akron"

Pros: "The boarding process was easy and the seats were extra comfortable"
Cons: "Nothing"

Cons: "Cramped on flight after coming 1st class from Seattle."

Pros: "Crew"
Cons: "Before I booked the flight I noticed it was only on time 53% of the time. True to that number we were delayed almost an hour before takeoff. Why schedule fights so close if almost half the time it's delayed? Something needs to change."

Pros: "Everything was great their wasn't enough clarification as to what airline I was fliying. It said Japan air on my confirmation email but it would up being through American Airlines. The experience through American was superb but I would of liked clarity on such airline I was going to fly with."

Pros: "Easy flight, friendly crew."
Cons: "Girl next to me being sick the whole time"

Pros: "Flight crew somehow noticed that we had someone in our party who could use some extra consideration. They pre boarded us as a result! They were also extra considerate during the flight."

Cons: "They rebooked my flight to one with an overnight layover and informed me via email with no explanation. I rerebooked it myself to one which left the next morning and arrived sooner than their rebooking."

Cons: "We missed our connection because of American Airlines incompetence. That being said the flight itself was ok."

Pros: "New airplain."
Cons: "As usual bad luggage handling in USA. At passport control, noticed that my luggage handle was removed half way but I had to re-check in the luggage and airline people did nothing about the handle with tag. And the luggage was lost. Can someone study how other country luggage handler care about customers ' luggage? Save your operation cost!"

Pros: "Great flight Captain and staff was friendly"
Cons: "Everything was perfect"

Pros: "On time"
Cons: "Crew was unhelpful, not prepared, only cookies for food, no personal entertainment, and charged check-in bag fee."

Pros: "All flights were on time and arrived early."

Cons: "No Wi-Fi"

Pros: "why change anything when all was excellent. leave excellent alone"

Cons: "I’ll fly United anytime"

Cons: "Not much leg room (and I’m only 5’8’’)."

Pros: "I love the economy plus section. The additional space between rows is much appreciated. The planes are great and the entertainment system is very good. The crew is very nice. The whole experience was very good."
Cons: "More movies variety would be great."

Pros: "Nothing"
Cons: "Keeping time my 14 hour flight turned into 40 hours!"

Pros: "The entertainment is amazing. Did not expect it. Just download the UA app and it is connected to your device"
Cons: "Not their fault but we were detailed total of 3 hrs from Ontario to SFO and SFO to HNL due to aie traffiv in SFO. They handled it well"

Cons: "We arrived at the airport over an hour before the scheduled departure time, per TSA suggestions, and it was way too early. Perhaps a half hour before boarding from smaller cities would be more suitable."

Pros: "On time"
Cons: "Food was poor"

Pros: "Seats were comfortable"
Cons: "One flight attendant a little short with customers or maybe just dry humor, hard to tell. My daughter did not want to talk to him entire trip because of earlier altercation. It would be great if United could put in foot rests in economy and economy."

Pros: "It was a very old and TINY plane."
Cons: "Newer and atleast a midsize plane."

Pros: "Slept the entire flight"
Cons: "The plane was smaller so there wasn't a lot of space"

Pros: "Even though we left over an hour late, the pilot was able to play catch up. We arrived only a few minutes late. The flight attendants were very attentive."
Cons: "Food could have been better."

Cons: "Flight late for 2 hours and poor assistance"

Pros: "on time,quick boarding,nice&pleasant crew,online check in"
Cons: "seat is narrow and short depth.poor back and thigh support."

Pros: "Very happy United had a vegan option for dinner. Wasn't the most delicious food in the world, but airplane food seldom is and I was very happy to even have had an option."
Cons: "This was a 5 hour flight that was overnight, but the crew turned all of the lights on for dinner service and then turned them all on again for a breakfast service. I was stuck next to a kid who was kicking me every two seconds, one of the crew members kept hitting me with the food cart (my elbow was on the arm rest, not sticking out into the aisle). All in all, I got absolutely no sleep, so I was delirious and miserable once I landed in London."

Pros: "Friendly people"
Cons: "Left 2 hours late with no real apology or offer to compensate."

Pros: "The seating was comfortable. On the Chicago keg I was seated in the middle and was not stuck with people who were too big for the seat. I noticed there was an overweight person in first class. Does United have strict policies on size?"
Cons: "Just the fourth seating group had trouble finding a place for my roller board carry on."

Cons: "Rude crew no free food no in-flight entertainment its was horrible"

Cons: "The 3 hour delay"

Cons: "We arrived at the Newark Airport 3 hours before our flight, arrived at our gate, as designated, 45 minutes before boarding. Nowhere around the gate, on any monitors, did we see our flight number posted. Three airline attendants, at three different desks, at our gate were all talking at the same time announcing flights. I heard our flight # announced once. My husband asked one of the attendants about our flight and they said it was delayed an hour. That was BS. We nearly missed our flight because it was boarding at that time."

Pros: "Good functioning audio visual system and seat was fairly comfortable."
Cons: "Same computer glitch problem. Agents even needed help with my ticket and boarding passes. I was in the system but something was scrambled in the computer confirmation codes. Lufthansa said United failed to update their code key. Scary."

Pros: "Paid to have more room to be comfortable but the service Wa not overly special. Flight attendant got us a drink after takeoff; then promptly turned off the lights & sat & read her book. I would have had to ring the buzzer to get anything. She didn't even collect the glasses. I know it was a red-eye but she could have paid a little more attention."
Cons: "See above"

Cons: "No food no entertainment"

Cons: "The personal entertainment was not working."

Pros: "We arrived early at Chicago"
Cons: "Not enough food"

Cons: "Plane was small and cramped. So small you could not get a carry - on in the overhead bin. Also I did not receive an electronic scan to get on the plane. Wasn't I supposed to get one ?"

Pros: "N/A"
Cons: "I had 2 minutes left to board, and they wouldn't let me. Instead they closed the door. But United was get me a ticket home. Unlike LH..."

Pros: "The crew and overall experience was very good. Things were on time and communication between crew and passengers was very good"
Cons: "It would be nice if United staffed their check in counter more than three hours prior to the flight or at least told their customers not to arrive more than three hours prior to the flight. We arrived early to avoid lines and congestion due to spring break, TSA, and customs only to find the counter closed."

Pros: "Other than the boarding issues, it was a pretty standard flight. Left early and got to Newark early."
Cons: "I thought the boarding process for the United Flight departing from Owen Roberts International was very very poor. I understand it is a small airport catering to different destinations in the world but the boarding process was chaotic. The lines were all blending, they started the boarding process very early, many people were still going through security."

Cons: "Flight takeoff 1 1/2 hrs late. Rough flight due to turbulence."

Cons: "She ddle from one gate to other horrible...having to go out into the cold wet weather...waiting for a elevator...not good"

Cons: "IT system outtage, grounded all domestic flights"

Pros: "We made it. The pilot trod very hard to start the engines in extremely cold weather."
Cons: "Departing at 5:30 am"

Pros: "No wifi on plane, unable to use the United app."

Pros: "Flight was on schedule and arrived early."

Pros: "Quick flight got in earlier than scheduled, but smooth flight"

Cons: "Delayed 2 hours"

Cons: "Flight cancelled at last minute because of "lack of available crew"."

Pros: "The airport was small and it took minutes to get to the curbside pick up."
Cons: "Akron did not have a designated pick up area."

Pros: "Employees need to understand that many people who don't fly often have an anxiety about the whole process. Being friendly and helpful goes a long way in making the experience less of a hassle. United seems to understand this and for the most part their employees were very friendly and helpful. I will choose united whenever possible."
Cons: "TSA employees need to lighten up. I think they can still do their job and be friendly at the same time. They all seem to hate their jobs"

Pros: "nice screen size and good movie selection."
Cons: "i will likely avoid this flight.in the future. it seems like a small thing but the seats were much too hard making a long flight torture. also the air temperature ws sweltering hot,"

Pros: "The flight was delayed, but once I got on I had a great flight!"

Pros: "Flight crew was great. Easy, quick boarding."
Cons: "$25 for the first checked bag is a ripoff."

Pros: "Got home safe"
Cons: "My flight was cancelled to Akron had to reschedule a flight to Cleveland they lost my baggage and inconvenienced my husband to come and pick me up. Very dissatisfied. Would you go back using tgat airline when it wastes time on your vacation and delays you getting home without baggage?"

Pros: "Zero."
Cons: "The flight was overbooked and asked for several volunteers to take later flights for travel credit. Ended up forcing those unlucky souls in the last boarding group off flight with no offer of credit or accommodation. Waited in customer service line for hours, literally longer than it would have taken to take off and arrive at my scheduled destination. United representatives could not find a flight that guaranteed a seat (not on a long standby list) that was even in the same 12 hour period. I spoke with a United supervisor who showed zero empathy or concern with the situation. In the end I arranged for other travel accommodations to drive to my family reunion destination. No refund was issued or offered. I was informed I would have to call United customer service after the date of my previously scheduled return flight to explain my situation. I will personally never fly United again and would recommend the same to anyone. Although for the record, I did receive a single ten dollar airport food voucher for my inconvenience. Inexcusable."

Pros: "I'm home safe"
Cons: "The delay"

Pros: "Getting to my destination"
Cons: "Cold service, playing taxi around Chicago for 45 minutes and arriving late, taking off from Chicago and boarding late, Geo Metro style cabin."

Cons: "Everything! Even worse than my previous flight. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."

Cons: "considerate steward checked for wheelchair at ORD"

Pros: "N/A"
Cons: "Missed my connecting flight by 15 mins after 2 hours delay."

Pros: "the crew is awesome and very helpful and slightly speedy"
Cons: "I was hoping for a window seat the entire flight the only disappointing thing"

Read more about American Airlines
COVID-19 information

Safety measures for airlines flying from Springfield to Akron

Airlines flying from Springfield to Akron have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Springfield to Akron

Mandatory masks

Masks required on board, masks provided on flights from Springfield to Akron

Social distancing seating

Middle seats unavailable to book on flights from Springfield to Akron

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Springfield to Akron

Book cheap flights from Springfield to Akron

Recent round-trip flight deals

9/23
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SPI - CAK
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