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Kahului
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Top airlines flying Springfield Capital to Kahului

Scores according to KAYAK customer reviews

7.2
American Airlines
Overall score based on 44,907 reviews
7.5
Boarding
7.1
Comfort
7.8
Crew
6.8
Entertainment
6.7
Food
Airline reviews

Cons: "Flight was so delayed that we missed our connection"

Pros: "A very pleasant experience, nice crew."

Cons: "I had my period and desperately needed to use the bathroom. We were told to stay in our seats The entire flight even though there wasn’t much turbulence. The flight attendant yelled at me over the intercom to return to my seat when I tried to get up so I ended up bleeding through my tampon."

Pros: "Smooth flight"
Cons: "If there were no delays"

Pros: "Seats were comfortable. Did not cramp anywhere entire flight. Great air vent control."
Cons: "Boarding was weird. Many Passengers in the last rows put their bags up by row 20 so that made boarding and disembarking slower and harder as we had to go forward extra rows to use the back empty bins and then fight against traffic to get back to our seats. Passing bags up when leaving or waiting to"

Cons: "Never made it. Stranded at LAX."

Pros: "Good flight and crew"
Cons: "Nothing"

Pros: "After couple or three hours the seat get to be a pain on the tailbone. Also I am 6'2" so already a bit of squeeze. Can't stretch out legs. Was an Airbus 319"
Cons: "Not much other than more room and more cushion in seats. Quick boarding in group 4, friendly crew, the Taco salad was actually pretty good. Watched 2 movies, both still premium on the pay channels."

Pros: "Crew on board was nice."
Cons: "Boarding was very unorganized. I thought families traveling with kids would get priority boarding before main cabin."

Pros: "The service representative at check in was very helpful and went above and beyond to assist my husband and I. American Airlines was outstanding on all fronts."
Cons: "However my overall experience with kayak and csfare was poor as they made a mistake on the name on my ticket that was not found until the day of my international flight and once I got a hold of customer service after calling 4 different numbers... most did not have 24 hr service... they stated they were unable to assist me and had no other options or solutions. American Airlines tried to help and eventually were able to accommodate me through purchasing a new ticket and ensured my husband and I were still sitting together. Kayak and csfare basically told me sorry for your luck. I will not use this company again."

Cons: "Crew very good"

Pros: "Nothing special. Crew was fine."
Cons: "Just a couple of cookie/crackers to eat. No entertainment."

Pros: "Loved being able to watch new release movies and many different tv showed plus being able to listen to music thought the flight."
Cons: "Didn't like sitting in the emergency exit row next to the bathroom. Everyone uses it to stretch their legs and they end up standing on top of you most of the flight."

Pros: "The crew was pleasant and it was nice to have a complimentary meal and wine. We landed very early."
Cons: "This plane has not been updated since before I was born. The seats were extremely uncomfortable and there was no in seat entertainment, just overhead screens. I was never able to get the WiFi to work. There were no power outlets, and we were never offered headphones, eye masks or ear plugs. I expected more from American since our 2hr flight from Orlando to JFK had working WiFi, power outlets and in-seat video monitors."

Pros: "Boarding was quick, flight took off and landed close to the time it was supposed to."
Cons: "Seats could be more comfortable, first check d bag could be included instead."

Pros: "The plane was comfortable, and the stewardesses were friendly. The plane was not full, so it was easy to get board and deboard, the toilets were clean with no lines, and the entertainment was top notch."

Pros: "You get what you pay for. I don’t recall the fair but this was a bargain and we were safe."
Cons: "Not enough water served. More snacks please"

Pros: "FUE OPERADO POR AMERICAN AIRLINES Y EL VUELO DESDE TAMPA DESPEGO TARDE Y PERDIMOS LA CONEXION A JAPON TODO EL DIA EN EL AEROPUERTO SOLO HASTA EL DIA 21 VAMOS A SALIR DE LOS ANGELES A TOKIO SI TENEMOS ALGO DE SUERTE MUY MALO EN VERDAD NOS ENTIMOS ENGAÑADOS"

Pros: "Ummmm the only thing I like is we landed in Maui safely. Pilots and crew seems friendly."
Cons: "We almost this flight because the connection flight can't find an open gate to park the plane. Inside the air plane kids got hungry, we were ready to order $$$ meals and they said they didn't have it anymore. Seriously?! 6+ hours flight and no meal. Then I asked for 3 pretzel and they gave it to another passenger, so they only have 1 left supposedly!!! Come on!!"

Pros: "Decent amount of bathrooms"
Cons: "I was shocked that we weren't provided better and more food for an expensive and lengthy flight. Also there were no head rest tv's. They plane seemed very old"

Pros: "First Class seating was of course better than economy."
Cons: "Flight to Maui had no Mai Tai drinks available, no heated towels, no dessert, barely any service from the flight attendant(s)."

Pros: "I am not comfortable flying so for me, flying makes me nervous"

Pros: "Comfortable seats, free private entertainment, very nice to be able to charge my devices. Our pilots were great."
Cons: "Still don't like that you have to pay for meals or snacks. I received two meals on my connecting South American flight. Stewards still not all that pleasant."

Pros: "Boarded online. Upgraded to a Comfort seat in and exit row. So wasn't cramped but the entertainment/movie icon happened to be missing from my monitor only. So 5 and a 1/2 flight with nothing to watch. The food tray was also pretty filthy. Otherwise a solid trip. Nice, accomadating crew and with a female pilot! Loved that!"

Cons: ""Parked" on tarmac for 25 minutes waiting to leave LAX. Arrived half an hour late"

Pros: "Got to watch movies"
Cons: "Couldn't eat the meal both had dairy no other choice"

Pros: "thay we didn't crash"
Cons: "1. To didn't work 2. Give us pillows"

Pros: "On time Friendly attendants Great service Mike in First Class was awesome"
Cons: "No complaints"

Cons: "They bumped us off our flight for not checking in online! It was a very frustrating experience."

Pros: "Stewards were patient and attentive."

Cons: "I like milk. Also space out drink service and offer tea and coffee periodically."

Cons: "Couldn't check in on line. Flight was delayed. Boarding was hectic and disorganized. Everybody ran for the gate. Crew was prompt and not friendly. Upon arriving they announced that they did not have the Hawai'i agricultural forms, so we would have to wait until the "agent" cam on the plane with the forms, fill out the forms, and then disembark. The crew was not organized, so it took about 10-15 minutes to get off after we arrived in the gate (late) because they could not get people sit down and fill out the forms. Chaotic. I plan NOT to fly American again. Ever."

Pros: "We flew safely!"
Cons: "The flight was delay. Then, my partner & I were given assigned seats separately until I requested seats together and we were given the last one at the back where you cannot recline the seat. It was very uncomfortable!"

Pros: "Good space on first."
Cons: "The boarding process is not organized, even if you're flying first you have to "elbow" your way in. The headphones or the connection are wrong the noise coming of it is terrible, couldn't watch a single movie. Unusable. Tried moving it around and changing for another unsuccessfully."

Pros: "I must say the in-flight crew, 2 gents and 1 lady for the first class were so friendly and ..... Happy!!!!"
Cons: "It's cold in Ohio"

Pros: "Nothing."
Cons: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."

Pros: "I did like sitting on the left side of the plane. There's a little more room. I feel it's horrible how the airline charges so much and cram so many seats in one air craft. Making it a miserable flight."
Cons: "See above"

Pros: "Crew Service"
Cons: "Lack of other entertainment options"

Cons: "I had a severe back injury in Denver and they were unable to move my flight up a day to get home and see a doctor. A good friend had to buy me a new flight with his airline miles so that I could get home to relive my pain. I'll never fly American again because of this complete lack of compassion and care for their customer."

Pros: "On time"

Pros: "Staff was nice."
Cons: "Everyone that worked for AA was so friendly and nice. My flight was denied for about 3 hours and I arrived in Miami so late that I lost a day if vacation. I called AA to tell them and was told I could have been compensated for the trouble but I had to call the same day as flight (mind you I landed in Miami at almost 9pm and was too tired to call them.) so I lost any compensation."

Cons: "Checkin was a nightmare! Not clearly marked and very confusing at LAX."

Pros: "Nothing."
Cons: "The entertainment screen for seat did not work. A crew member indicated that he would try to fix it, but he never reappeared and nothing was done to alleviate the problem. They could not have cared less."

Cons: "This flight never happened due to an airport and schedule shift caused by the first leg being cancelled."

Pros: "new plane, in seat usb plug"
Cons: "2 hour delay & the fact that American holds seats til 24 hours before the flight."

Pros: "The complementary snacks and drinks were good"
Cons: "Our flight attendant was late which caused us to be late so I had to change my flight and take a taxi go to LAX to catch a different flight and I was up for a total of 25 hours until I arrived at my final destination(my hotel) thanks a lot I will never use American Airline again if I have a choice of other airlines"

Pros: "Crew was nice. Used the really nice blanket and pillow"
Cons: "No tv. No tablet. No foot rest. What a waste of paying for first class....so not worth it. Modernize This plane."

Pros: "Staff were efficient and helpful."
Cons: "I was told at 7;15 am that the flight was delayed until 11:30. Unfortunately, I was already at the airport as my original flight was at 9:00. Luckily, there was another flight that would get me to my final destination at the same time as what I booked."

Pros: "Pleasant crew"
Cons: "Delayed about 90 min sitting on the plane"

Pros: "Everything. A bit skewed as we flew first class which we don’t usually so. All was great!"
Cons: "Nothing."

Cons: "E145 is extremely crowded. No leg room on the left side"

Cons: "We arrived at the airport over an hour before the scheduled departure time, per TSA suggestions, and it was way too early. Perhaps a half hour before boarding from smaller cities would be more suitable."

Pros: "One of the crew members was very good"
Cons: "The food!!! Would have been nice to have screens for the movies"

Cons: "On time departures"

Pros: "Timeliness"
Cons: "It was a NINE hour flight and there was NO FOOD provided!!! Why do we have to pay extra for the crappy food??"

Cons: "THE TEMPERATURE WAS FREEZING. THE COLDEST FLIGHT IVE EVER BEEN ON AND IVE BEEN ON A LOT. IT FELT LIKE IT WAS 30-40 DEFGREES."

Cons: "Seats too narrow."

Cons: "Delays due to to weather is not a new thing to worry, but flight delay should be informed early to the passengers so that I should have planned the arrival to the airport accordingly, but I was told just before the gate prior to boarding time and the delay was around 3 hrs."

Cons: "Take off was delayed by 75 minutes due to mechanical problem and paperwork. Crew and flight were fantastic but it seems they could have discovered the mechanical problem prior to everyone boarding the plane."

Pros: "It landed."
Cons: "Boarding was slow and disorganized. The seats are ridiculously small n close. The cabin was uncomfortably hot. The seats literally reclined 1 inch, no joke. No food on a 6 hour flight. The tv screens where 20 years old n the size of an iPhone plus. The flight just sucked and United has taken a huge dive in my opinion of them."

Pros: "United Airlines Flight 202 Left on time. It was a Boeing 777 so it had a lot of room."
Cons: "The flight attendants seemed focused only on the small First Class section and rushed through everything in the Economy Class. They rushed through the "Food Service" and didn't want to answer questions about what is on their menu. The menu was removed from the magazines in our row. Fortunately, we brought our own snacks. The Economy CLass cabin had a terrible odor. It really smelled. Maybe they should clean the plane once in a while. United Airlines ALWAYS has issues with entertainment. You MUST download their App to your cell phone. Then, they allow you to connect to their entertainment system. If you don't, you cannot access WiFi without paying $26 for the flight ... the WiFi access is inconsistent and limiting and doesn't always work so the download doesn't always complete. This was a nine hour flight from Hell. I think I prefer Frontier Airlines. Although the airlines make you pay for everything now, at least you expect some attention and food options and a plane that doesn't smell. It was nauseating. Don't even ask me about the "Miles" that they keep screwing up ... RAY HANANIA"

Pros: "The crew was top notch."
Cons: "Window was missing the shade. Food was tough (roast beef)"

Cons: "Nothing"

Pros: "Noyhing"
Cons: "There is no compassion with United"

Cons: "Flight attendant had a lot of attitude. I live in Maui so I'm used to the whole "I'm local and you're not" entitled attitude some locals have, but it was completely uncalled for and unprofessional to do this to visitors. She literally asked the passengers where they were from and then launched into how she was local and it was her way or the highway. She was also really incompetent at the job overall. She gave me attitude and anyone that required her to do her job."

Pros: "Good service, being on time or early! Food was good. Keeping it dark for several hours to allow for sleep is good! I would do this flight again hoping for similar experience."

Pros: "The agent in San Francisco was awesome and even went out of her way to bump me to a better seat. Leaving Portland was easy, crew were super organized!"
Cons: "No entertainment systems were working at all. Leaving San Francisco to kahului we had so many unruly young adults that were just out if control. They kept switching seats, spilling alcohol all over me and my stuff and the flight crew could not care less. We even had an older Asian flight attendant on flight 1749 that was just overwhelmed for the job. She would hand the person on the isle a handful of pretzels and say 'here, pass these out'. The other flight crew members made it worse by treating her poorly. You could tell they didn't like her and were agitated by her. Instead if being polite and educating, they were exasperated and impatient. Overall was super disappointed. I have flown United so many times back home to Maui and was always so please and excited to brag about how great United was. Not this time. Thanks for reading."

Pros: "First flight on a 777 ... quiet and comfortable."
Cons: "It's a long day in a plane but necessary if you want to travel to bucket list destinations!"

Cons: "Thank you for the great flight!"

Cons: "2 of the flight attendants were not friendly and one was flat out rude. They handed out some form that needed to be filled out before we entered Hawaii. When I asked for a pen she said they don't hand out pens and to start asking neighbors, which didn't have any either., however when she came back around to pick the forms up and some people didn't have them filled out she reprimanded everyone and kept saying you had 5 hours to fill these out. Her communication skills were not what I expected and her lectures were not necessary."

Cons: "No wi-fi"

Pros: "Boarding was as expected, flight was on time, all was OK. Nothing to recommend particularly. d"
Cons: "Few choices in beverages and food. No decaf or green tea or coffee except instant coffee. "Snack" was nothing much."

Pros: "Power plugs"
Cons: "No tvs"

Pros: "Lots of drinks. 10 free Movie options. Snacks. Blankets. Great!"
Cons: "Tiny crowded space, and they wouldn't let economy use the front two restrooms"

Pros: "Plane was clean"
Cons: "No wifi"

Pros: "the price of the flight"
Cons: "have to pay for movies, uncomfortable seats for a 5 hour flight."

Cons: "Didn't happen because of delays on first flight"

Pros: "fast comfortable flight thanks to an upgrade."

Pros: "People next to me"
Cons: "Promised a reclining seat...was in front of exit...NO recline...in pain the entire trip"

Cons: "No food no entertainment"

Cons: "Connecting flights so close together we barely made it to the gate. Crew wasn't as friendly. An uncomfortable 5.5 hour flight to say the least. I'll pay extra to fly American again next time."

Cons: "The personal entertainment was not working."

Cons: "Headphone jack was also broken on this flight , and my seat also did not go back"

Pros: "The staff was nice and professional"
Cons: "Why should we have to pay extra to have a little extra leg room? Aren't fares high enough? Also, I had a credit for directv but was charged again."

Cons: "In flight wifi not worth money. Cant stream on paid for inflight wifi. Didnt want to watch pre loaded movies on united app. Should have free in flight movies that you dont have to pay for or allow you to stream what you want on paid for wifi."

Pros: "We made it. The pilot trod very hard to start the engines in extremely cold weather."
Cons: "Departing at 5:30 am"

Pros: "Evening flight. Crew wasn't the nicest but they were professional nonetheless. Flight itself was smooth but a bit of a bumpy landing (I think it was a bit windy so not surprised. It is Ch). Not the best flight but certainly not the worst either."
Cons: "DirecTV in-flight entertainment. You pay or you're subjected to constant ads and/or snippets of shows. I'd rather watch one free movie that I can't choose rather than pay to watch bad TV."

Pros: "too crowded, seats small and uncomfortable"

Pros: "The chairs were nice"
Cons: "Not a hole can f oj"

Cons: "1hr late to board because of a missing flight attendant. They could not get replacement for an hour."

Cons: "Seats were EXTREMELY uncomfortable and felt like a very old mattress in desespertly need of replacement"

Pros: "Boarding was very smooth, and flight was very timely (landed early)."
Cons: "Male flight attendant was extremely rude. I was asleep when the food was being served and politely asked for a tray of food once I woke up. Fight attendant that I asked was at the time collecting trash and snapped back saying that he had to finish what he was doing first. After about 10 min the lady attendant walked by so I simply mentioned that I was waiting for my food in case he had forgotten or was busy. She asked if I had mentioned it to the man attendant and I told her that I had and that I was simply waiting. She proceeded to go to him (not sure what she told him), but he later came by and angrily handed me my tray of food and annoyingly explained that he had to finish handing the trash In order to then handle my food. I told him that I completely understood, and he AGAIN snapped back saying "oh really? Because I heard you were complaining!" And walked away. The rest of the flight he proceeded to ignore me. I had been nothing but polite to him. The lady across the isle was looking his way and the man next to me made a comment to me that I had done nothing wrong and mentioned he he noticed how rude the attendant was to me. That even if I HAD complained, he was in no place to confront a customer about it. Regardless, I hadn't even complained one bit."

Pros: "I'm home safe"
Cons: "The delay"

Pros: "Newer planes"
Cons: "More and better snacks, should provide pillows"

Pros: "Nice boarding and effective attentive crew."
Cons: "Well it was over 5 hours and we got a miniature bag of spicy mixed stuff."

Pros: "Getting there."
Cons: "Seated me in back. Made me board last. Had to walk all the way back up to the front of the plane to put my bag in the rack. 180 people with only 2 restrooms in the back. Much of the time there were people standing in line right over me waiting. Lots of bumping and grinding with my fellow passengers."

Cons: "considerate steward checked for wheelchair at ORD"

Pros: "N/A"
Cons: "Missed my connecting flight by 15 mins after 2 hours delay."

Pros: "Getting there."
Cons: "flight crew could give a sh!t. Had to connect and came in late, made no assistance to get connecting passengers off first. Tv option sucks. Have to pay to watch anything. Couldn't even watch plane progress. Pay for that too. Only thing on is a cooking show. And yes you have to pay for food. Interesting. Food is decent though. That was a plus. All but one of the crew seemed pissed about being there. I know passengers suck. At least the guy that looked like Tim meadows from snl was nice. A 5 hour flight and they plane has no wifi (I get it) but also no charging ports??? Just gives the feeling of being held hostage for 5 hours and the only savior is your Visa. I'd hate to see how parents with kids handle it."

Read more about American Airlines
COVID-19 information

Safety measures for airlines flying from Springfield to Kahului

Airlines flying from Springfield to Kahului have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters

Mandatory masks

Masks required on board, masks provided

Social distancing seating

Middle seats unavailable to book

Pre-flight testing

Testing for antibodies, testing for symptoms

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