Never made it on that flight
Entertainment system good. Nice new aircraft 777-300 ER. On-time departure and early arrival.
Vegetarian food choices very limited.
One crew is rude while I was ordering food while she is delivering the beverage after the order time. She simply told me they don't have what I want to order and leave. After 5 mins, I pushed the service button and nobody responded. After half hour, I ordered the food from another crew passed by. After I landed, they suppose to return my stroller set at the airplane gate. But they said it is not there, ask us to wait at the airport gate. We walked outside and they broadcasted again, I didn't hear very clearly but followed most parents to walk out. We wait at the baggage claim for almost 1 hour and finally, the baggage crew came back to the gate and found our stroller.
United's flight was delayed by 6 hours, couldn't make the connecting flight from Washington DC to Denver so they routed me to san francisco, spend the night at the airport there and then travel to Denver in the morning. Fortunately there was a very helpful crew in Schiphol that was able to get us on a flight with american airlines to philadelphia and then on to Denver.
United was flexible when I had to change my reservation at the last minute. Good service on board.
|Flights Arrive in||San Jose|
|Flights Depart from||Staunton Shenandoah Valley|
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