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Pros: "Crew was helpful, courteous and kind!"
Cons: "Gate area didn’t have enough seats, plane delayed.... once got on had to buy entertainment unless you wanted to watch commercials on loop."

Pros: "The other passengers were understanding and patient."
Cons: "The crew was inattentive and in accommodating. A little water would’ve been nice."

Pros: "I received a fullcan of soda with a cup of ice. Not much else good"
Cons: "The entertainment system has a fee or else you have to use your device to access the United app to access entertainment."

Pros: "It was no airplane for us for another 2 hours. United does it more often then other carriers. We mad it home at 2 am instead of midnight."

Pros: "The flying part"
Cons: "Tiny seats"

Pros: "Didn't think my seat was too comfortable. Had to sit on my neck pillow. But flight was on time. Crew friendly."

Pros: "The leg room and the great service"

Pros: "We'll coordinated."

Cons: "The crew was not very helpful with my concerns. As well, there was a handicapped man sitting on my roway and he received insufficient service."

Cons: "4 hr delay on the flight, terrible experience never flying with United again."

Pros: "N/A"
Cons: "The entire experience"

Pros: "All was fine. Nice, friendly staff. Plane had more leg room than most. I did not use any entertainment so can't say."
Cons: "The mix of whatever cracker things you give out. They are virtually tasteless. Pretzels or peanuts or cookies would be much better."

Pros: "Same as previous flight"
Cons: "same as previous flight"

Pros: "Only thing I like was the coke they provided."
Cons: "There was one flight attend the only woman who was rude and very disrespect. Her attitude towards people and how she spoke to others was very unacceptable. The boarding was horrible because we had to step off the plan to let others out who didn't have room for their bags. I am not going to say the entire crew was horrible just her."

Pros: "I liked the entertainment options on board. There was adequate leg room with seating."
Cons: "The seating back was not very comfortable. There was very little cushion. I had to re-position myself quite often to get comfortable."

Pros: "I like free wifi, aspecial food item like middle east food"

Pros: "It was a good flight no issues arose and the flight attendants were sweet."
Cons: "My headphone jack was messed up so even though I paid for TV I couldn't hear well, it sounded like the speakers were blown. And my headphones work just fine."

Cons: "Updates to delays not informed in a mannerly order"

Cons: "It was very hot, it seemed as if the AC was broken."

Pros: "Arrived 40 minutes early and the boarding process was orderly with boarding by sections"
Cons: "The food"

Pros: "Everything!! Awesome!"
Cons: "My girlfriend nagging in my ear."

Pros: "Great spacious seats."
Cons: "Rude staff at the gate. The lady did not even let me finish my question before saying "No"! I approached her at the gate 1 hour before the flight to explain that I was not able to pick a seat online and I was trying to get an isle or a window seat due to my sciatica nerve pain, but she interrupted and said "no" before I got to ask the question. A few minutes later my name was called by another agent for a seat assignment. When I approached them, the first agent told the agent who called my name "no, she already has a seat" and did not even let me talk! This is awful customer service. I always fly with Southwest, but this time I had to fly with United because of the timing of the flight. I will choose an airline where I can at least get to finish asking a question and apparently that is not United airline."

Cons: "The flight was delayed 2 1/2 hours due to a mechanical problem. They found a different plane to switch with the original plane. They pushed back the estimated departure time about 10 times."

Cons: "The plane broke and we had to be towed. We didn't land until 2am. I had to get a hotel."

Pros: "On time arrival."
Cons: "Turbulent Flight"

Pros: "I love the check in process!! You go to a kiosk and print your boarding pass and luggage tag and then just go and hand in your bag to an agent. Soooo easy. Then no ones in line forever. I was very impressed with the little extra amount of leg space that is not always on most planes. The flight wasn't very full and the crew was kind and generous with a couple of us wanting to switch our seats around. The tvs in the back of the headrest definitely kept me occupied watching New Girl. Overall, I was very comfortable and got to my destination without getting upset or angry once...which can't be said for all airlines."
Cons: "The security line for united in Newark was RIDICULOUS! It didn't take very long to get through...maybe 30-45 minutes (which I planned for) but the line snaked through two floors and wrapped through the check in area. It just looked incredibly daunting. But I realize that there isn't really much that can be done about that!"

Pros: "Super fast boarding and flight. Actually arrived an hour ahead of schedule"

Pros: "Flight crew very pleasant"

Pros: "Professional and compassionate handling of medical emergency. Did not mind the flight diversion to Salt Lake City. Captain kept us fully informed as situation developed."

Cons: "Movies should be included in price or significantly cheaper. Maybe some basics included with newer movies costing $2.00 at most."

Pros: "I was satisfied,no complaints."

Pros: "The crew members are very nice."
Cons: "The delayed flight. I want to change the times of my return date due to the delay but I received no assistance."

Pros: "It was my first time flying with United. It was also my first time flying on a plane that was smaller and it was the best flight I've ever been on. I really enjoyed the free wifi and entertainment on board. I have a child that had an electronic device that allowed her to watch a movie. The selection was also very up to date and a decent verity. Very good flight"
Cons: "Nothing it was a very good experience."

Cons: "Everything .. Stupid stand by tickets. Being given the run around. If I originally paid for a round trip ticket they could have handled multiple situations better .. I had 8 stand by tickets whose planes were full and booked to capacity causing me to miss 2 days of work before I finally made it home!"

Cons: "It never happened!"

Pros: "Couldn't hear clearly the boarding agent at the gate. Had no problem hearing the tv a gate away. But my gate agent sounding like he was under water. Had no problem hearing the flight attendants in the flight. The pilot, sounded like he was underwater. Not his fault."

Cons: "Extremely long delayed flight and was highly disappointed by the I was treated as a disabled valued customer. They keep changing the departure time's, I was left sitting in the wheel chair for several hours without any attendant checking on me, had nothing to eat nor drink for several hours, due to the fact that the attendants was extremely too busy or unavailable.. Thus far I have not received my compensation for my flight from Newark, NJ, to Atlanta, GA. I am requesting a compensation. Thanks. Respectfully, Cynthia Lopez"

Cons: "More maintenance delays."

Pros: "Worst flying experience ever"

Cons: "The arrival/departure board at the airport still said the flight was on time when I arrived, but when I tried to check in at the kiosk it said the flight had been canceled. They booked me on the next flight the following day on a different airline but made no offer to accommodate me with a hotel room and I was forced make my own arrangements for the overnight wait for the next flight at my own expense."

Pros: "Even though space was very limited, the seats were comfortable enough to fall asleep in."
Cons: "The flight was delayed."

Pros: "Crew was polite and helpful"
Cons: "I haven't flown united in a while and was very disappointed. The Seats are tight with no leg room. You have to pay more for what would have been a regular seat. If you don't mind being cramped in a small seat, United is okay. Lucky my flight was only 2 hrs."

Pros: "Short trip. Quiet plane luckily."
Cons: "Seems unorganized with over booking or some incident that occurred on the plan regarding reserved seats being given away. Had to ride around for about 5-10 min prior to actual departure to waste gas."

Pros: "Free snacks"

Cons: "Sac to Houston, felt like we were jammed in like sardines, narrow seats, very little wiggle room between rows. As if a five-seat row had been altered to squeeze in a sixth seat, to be able to squeeze more people onto an already full plane. There is no entertainment unless one has an app of some sort on an electronic device of some sort. Nothing is about the paying customer anymore. It's all about how much money can be made....sad Second leg, a flight attendant was rude to my husband, and the boarding was confusing, as zones 1-3 were all called at once, and the attendant quit using the mic, so no one could hear her. Oh, well, hope the flight home is better."

Cons: "We had to sit on the Tarmac for 2 hours for them to change a tire. I asked for a snack because I was starving but they would not give me anything until we were in the air. Finally got something an hour into the flight which I had to pay $9 for a snack box. To top it off when I got to baggage claim my luggage wasn't there because it was still at the airport in my original departure city."

Pros: "Clean, and comfortable"
Cons: "No tv to watch"

Pros: "Everyone was very friendly and accommodating as usual."

Pros: "That the flight landed to my destination on time."
Cons: "The crew were not attentive to customers. Also, I didn't like how the flight time was change to an earlier time."