Pros: "The crew was friendly. The seating was ok but dirty floors"
Pros: "The airplane crew were very reassuring"
Cons: "Gate was changed 3 times and flight was delayed 2 times too!"
Pros: "The airline and the flight were pretty good"
Cons: "DONT SHOW BAGAGE INCLUDED ON A BOOKING WHEN ITS ONLY INCLUDED FOR 1 WAY! I HAD TO SHELL OUT 40 EURO TO CHECK MY BAG BECAUSE OF THIS!"
Pros: "Very friendly crew, great seats in economy with lots of legroom."
Cons: "Lufthansa is a bad airline. They are always late. Their service sucks."
Pros: "The flight was adequate."
Cons: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."
Pros: "great over all experiance. Don't let the other negative reviews put you off"
Pros: "The Lufthansa app provides updates on plane status and gate number, etc."
Pros: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Cons: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"
Cons: "Lufthansa lost our bags at Heathrow for over 2 hours. I waited with my toddler for two hours in a terminal with no food options and our transport waiting. While on the flight, there were no food options appropriate for a toddler and no gluten free options for myself."
Pros: "The crew were helpful, pleasant and professional"
Cons: "There wasn't anything we actively didn't like. It was a good flight."
Pros: "The service, the comfort of the plane. Great communication about turbulence."
Cons: "Late boarding, late taking off, late landing, and then there was no gate crew to at least get us off the plane."
Pros: "great flight. Left on time. Nice crew. Ditto for food and movies"
Cons: "Sears always close together"
Pros: "Shortness of flight, very pleasant cabin attendant and fellow passenger. Flight on time and smooth."
Cons: "Neither of my two checked in pieces of baggage did not arrive, causing major anxiety, hardship and hassle after a long trip."
Cons: "I sat in the window seat. Trying to get out of the row is very difficult. The arm rests do not rise high enough to get around without needing to climb over them."
Cons: "Entertainment services weren't functional for the first 2 hours of the flight"
Pros: "The crew were trying to help and accommodate the bad situation."
Cons: "Couldn't check in online 24 hours ahead. When called Finnair on the phone, they couldn't check us in, told us we have to check in at counter, by then all good seats were taken and I couldn't sit next to my husband, and this is our honeymoon trip. It's a full flight and All upgrades were booked by then so couldn't even upgrade to business class. Requested a gluten free meal, no crew can figure out it that meal was on board (not in system nor on paper list), so at the end no food for me. I have been dying BA for last five years and this had to be the worst BA flight I have taken, absolute chaos at the check in counter and no organization. One BA counter agent Alexa tried to help but it is just too late. I expected more from BA."
Pros: "Overall a great flight."
Cons: "Breakfast not their best meal. No tea or coffee served, very disappointing."
Pros: "Temperature on flight was comfortably cool. Food was delicious and flight attendants were pleasant and attentive. The flight was full but service was prompt. Very enjoyable!"
Cons: "The lighting on my screen made it difficult to see it very well...adjusting brightness was not effective. Also, the programming selection was somewhat limited and it would have been nice to start a movie when you wanted instead of waiting."
Pros: "Crew was great. Flight was clean."
Cons: "I ordered vegan meals and only one of the meals were vegan. Someone had forgotten to bring the second meal for me on the plane."
Cons: "No food, no entertainment. Ridiculous!! Not even a damn sandwich!!"
Cons: "I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket."
Pros: "Check in at the airport gate was handled professionally."
Cons: "Bought our seats 2 months in advance. One day before flight, saw our assigned seats were changed, someone had our original seats 31G/H, and we were put in 48C/D. Could not get any assistance to correct the situation until we were at the gate and by that time no comparable seats were available. Also, my husband spilled his drink; one of the attendants said he was too busy to help with cleanup. Fortunately, another attendant came over after my husband went to the galley to again ask for assistance."
Cons: "Got asked to leave my seat in row 3 for one further back because I couldnt pull up my ticket mid flight to show it was my seat. Their system had me in another row so I missed out on the extra service offered to that row."
Cons: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."
Pros: "The food was great and the staff were excellent."
Cons: "The entertainment selection was limited and there were no live channels - just prerecorded content"
Pros: "The water bottles, pillow, and earbuds were on the seats."
Cons: "The returning flight to the US they did not dim the lights so that it was comfortable to sleep. A red light was shining down on my head most of the trip because I had a window seat. It was very annoying."
Pros: "Comfortable flight, pilot was very clear and gave good information throughout the flight. Boarding was slow to begin but wasn't annoying. Good magazine with good articles."
Cons: "Cabin crew member was yelling on the phone to another crew member at the gate at a mistake they made. It was very uncomfortable, only could hear it as we were walking past on flight to our seats, not super disruptive but still weird."
Cons: "Only one free soda. Beer and wine for a fee."
Cons: "Entertainment system operated intermittently. Headphone jack didn't make good contact with plug, no noise reducing headphones, mediocre food."
Pros: "The plane itself is ok. Not expecting too much from economy class."
Cons: "Not much really."
Pros: "Crew was helpful - hung my jacket up in the wardrobe so it doesn’t get wrinkled. Boarding and luggage arrival were very quick - good service by LOT."
Cons: "Better communication on board. It was difficult to hear and to understand announcements, which were few."
Cons: "the plane never landed and I had to fly out next day on Turkish airline. I lost my premium economy seats and had the worst seats flying home. very dissatisfied and would like compensation"
Cons: "Sound control on the entertainment console was a bit wonky. Nothing major, just enough to be annoying until I figured the details."
Pros: "Crew were Great."
Cons: "Warsaw airport repeats Security screening. Redundant, I don’t know all the international airports, but I know there are others who don’t do this."
Pros: "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."
Cons: "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."
Pros: "Brand new plane, very smart albeit plasticy and clunky. Professional staff. Very helpful when I had a specific personal request at the booking office. Flight crew were not constantly trying to force us to buy things or making announcements every 5mins like some budget airlines I could name. Flight was 30mins early so no problems there."
Cons: "Warsaw Airport is terrible. Not enough seats in the departure longes. Not enough choice for shops. Not enough toilets for the volume of passengers."
Pros: "Food was great and aircraft was new Fast track lane in WAW was really fast - saved a lot of time"
Cons: "No online checkin offered No lounge offered, even for a fee Luggage was not tagged priority No priority boarding offered Service quality onboard was a bit variable"
Cons: "The least comfortable and smallest narrow business class seats ever"
Pros: "It is very disappointing that the I have been charged for my luggage. I have been allowed one peace suitcase from London to Stockholm. I was allowed from London but on return British Airways check in staff charge me unlawfully."
Pros: "Everything about flight"
Cons: "Ticket price will be better if you make it little bit cheapper"
Pros: "Absolutely nothing."
Cons: "Swat comfort. Boarding. Crew warmth (at least pretend you don’t hate your job)."
Cons: "The flight was delayed by three hours; not sure how to fix that but it was annoying. For some reason the arm rests in the middle of the seats would not go fully back and I felt like the flight attendants were talking down to me. They also could have been having a bad day too with the flight. :/"
Cons: "We cancelled this trip months ago, and I didn't book it through Kayak. I don't understand why I've been getting these communications!"
Cons: "Not even water provided without charge on the morning flight from Portugal to London."
Cons: "The flight was an hour late leaving Rome. They did not even offer a complimentary drink for the inconvenience. Because it was late leaving Rome we missed our connecting flight from London to Chicago. Disappointed in lack of customer service!!!!!"
Pros: "Boarding was fast! Typical short flight."
Cons: "Not even a glass of tap water was offered complimentary."
Pros: "Leg room was decent enough."
Cons: "I’m stuck on a plane for hours. Don’t abuse this by trying to charge me for food and drinks. Especially when I can’t bring my own drinks unless bought at extortionate airport prices."