Find cheap flights from Stockholm to Phoenix

"I flew business class. But nothing compare to business class. Lounge closed in Vienna. Not exist at all in Tel Aviv. Priority boarding not exist in Tel Aviv despite available business counter. Nobody in front of me was checked in to Business or with Senator status. No welcome drinks. All overall awful experience."

Pros: "Nothing"
Cons: "Flight delayed for one hour which caused us to miss our train. We had the longest check-in queue in the world although we have already checked in online and had our boarding passes in advance. Snack on board was a poor piece of biscuits"

Pros: "We could walk around as needed. No restrictions. Free wine with meals!"
Cons: "Staff not friendly or offering of assistance."

Pros: "I had to pay 75 USD for 3.6 KG extra. Very annal"

Pros: "Nothing. See below."
Cons: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."

Pros: "Decent amount of space between seats"

Pros: "The crew was helpful with tips for Vienna"

Pros: "Service was outstanding!"

Pros: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Cons: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."

Pros: "The staff was very friendly and professional Even got some sleep, not easy on economy seats but on this flight they were actually good."
Cons: "The other travelers were loud rude and didn't listen to instructions. Also clapping loudly upon landing and it's very annoying. Parents don't take responsibility for their children."

Cons: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."

Cons: "Can’t like it if you missed it!!"

Pros: "Smooth flight, friendly and afficient onboard service. Fast boarding. On time departure."
Cons: "Croatian Airline checkin service was good but was made to check in carry on. However, baggage clerk was extremely hostile and wanted to charge us for two bags for which we had prepaid. Would not accept our evidence of payment for the two bags. Finally accepted her mistake but Forced to pay 90€ For the extra bag. Ripoff!! Other airlines (Vueling, Air Europa) checked same bag as courtely, did not charge. First and last time flying Austrian."

Pros: "Excellent flight Excellent food"

Cons: "All good!"

Pros: "I liked the crew on the flight."
Cons: "I was frustrated with the staff at the desk in the airport, as we boarded 20miutes late and they did not feel it necessary to give any comment on the situation. Everyone was puzzled as to why we were not boarding, or if there was a problem. Even the screens did not show any change."

Cons: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"

Pros: "all was good"

Cons: "The airplane came late, delaying our trip. Despite that, the luggage would not come, and the claims office was ridiculous (despite of the destination being within 1 hour of drive from the airport, it took us 24 hours of our short vacation trip to deal with luggage). It seems that LH has these problems regularly, and they don't seem to care; I guess we'll have to try someone else to avoid suffering the same problem every time. The employees already knew the luggages are in a mess, and so were the claims. When taking LH, we have to accommodate luggage delay into our planning."

Pros: "Personal entertainment screens, average choice of movies."
Cons: "2.5 hrs late departure with little information meantime, almost missed our connection. our luggage did not arrive with us. Poor food, almost no service during flight."

Cons: "They are always delayed"

Pros: "We had a friendly conversation about our travels. The lady explained the entire baggage process clearly. The security folks were equally friendly. Just a real nice experience at the Lugano airport."
Cons: "Not one thong!"

Pros: "The crew were so kind!"

Cons: "Designs of Business Class seatings need some improvement. It seemed there was waste of useful space. Therefore, the area for Business Class seating was big but there were not enough space for everything."

Pros: "Left on time - arrived early"
Cons: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."

Pros: "The crew was very professional and kind and evetything was on time. The food is tasty."
Cons: "No entertainment at all."

Pros: "Could not tell that I need gluten free meal. And the early check-in didn't work."

Cons: "LOST BAGGAGE !!!!!!!"

Pros: "Love the coordination"

Pros: "Great staff, friendly and helpful."

Pros: "Expertise and effiency of the flight crew."

Pros: "Attention during waiting time and inside cabin"
Cons: "Nothing"

Pros: "On time, smooth flight."
Cons: "Boarding area cramped, all classes and rows boarded at same time."

Cons: "Behavior of AA. We came with AA from Nica to Wien on time and AA did not allowed us to take plane to Zagreb. They changed to latter fly with CA. Shameful and inadmissible !"

Pros: "very short layover and my check luggage made it all the way home with no problems"

Pros: "Seats, crew, nice plane"
Cons: "Delayed flight. Random boarding,"

Pros: "After departing the cluster fk that is O'Hare airport it's such a pleasure to interact with Vienna and Austrian Air. I had 'only' an hour to make the connection, and yet all, that is all, formalities took no more than 10 minutes. I had plenty of time to spare. Waiting area at the gate had plenty of seating and the staff was professional and courteous. We had to gate check bags as the plane was a regional turboprop, but everything went very smoothly."

Cons: "N/a"

Pros: "Boarding was a breeze, although the flight was not full. Food was good, but as I dozed off during courses, they decided I was finished and took all my food and didn't offer anything when I awoke shortly after. (this will go in the 'didn't like' section as well. Bed was comfortable and comfy blanket and pillow"
Cons: "Crew was not friendly at all. Amenities kit was burlap sac with nothing worth keeping or using -- even the eye covers. Business class bathrooms had nothing to offer in the areas of hand/face creams. All there was were hand wipes and air freshener. (OMG! SERIOUSLY!?); a big difference from their partners (i.e. Swiss and Lufthansa). Crew was not present -- not only were they very unfriendly they were no where to be found. TV/video didn't work properly -- kept fast forwarding or changing channels on its own. The crew of course, was not concerned."

Pros: "The Crew was perfekt The Wheelchaire Service was also perfekt Food tasted good"
Cons: "The only trouble was 1:15 h delay ,but this depended on the weathersituation how I believe!"

Pros: "The overall flight wads excellent."
Cons: "Boarding on the return flight was poorly handled as there was no organized boarding."

Pros: "friendly, helpful crew"
Cons: "I paid a premium to book a direct flight (ages ago) and then had to rerouted last minute (same day) with no reason given other than "it's our fault". I inquired about paying to change destination city and or seat to a premium seat (for the 9+ hour flight) when I recvd the reservations for the new flights that were made at the airport around 8am for flights that left at around noon and 3pm. I was told no better seat(s) was available. However, a half hour before the flight was boarded several announcements were made regarding all the upgrades that were available. Liars annoy me."

Cons: "Boarding process was incredibly slow, which delayed our flight."

Pros: "Smooth and fast"
Cons: "Nothing"

Pros: "It was the best flight I've had and the best Pilot. Thank you, Corina Pauta"

Pros: "Everything was wonderful ,except for the poor food."
Cons: "The flight was 9 and half hours and the food was very poor, I was starving ,maybe AA can improve that, it would be nice if they could add a little bit of fruit and a yogurt for a good digestion .Also, the sandwich they gave us at the end was so small ,maybe they can give us a real sandwich instead ..Sorry AA ,but you need to work on that .For the price I paid I can fly United ,they don't let me starve."

Pros: "The good and service"
Cons: "No TV screen"

Pros: "best blanket in any business class. should be sold on line."

Pros: "More organized boarding, crew, piloting"
Cons: "No entertainment."

Pros: "Crew was great, everything was timely and efficient."

Pros: "The crew is very nice."
Cons: "I was cold and I didn’t have a blanket. They should have at least one blanket per seat available. Most of the people had blankets but some didn’t."

Pros: "Getting off the plane but even that wasn’t fast enough"
Cons: "Extra legroom seats are no different than normal seats. No meals served - everything is cash only except drinks. Flight attendants were rude. Bathroom was leaking - the sink and toilet weren’t working and when I told the attendant she walked in flushed the toilet and walked out w/out addressing issu"

Pros: "It was all a smooth operation. In particular I appreciated that since my flight from Chicago was delayed and I missed the original connection, as soon as I disembarked in Reykiavick I found an SMS saying that I had been moved to the next available flight, and they even gave me a food voucher."
Cons: "They don't give you food on the flight unless you pay which in principle is not a bad thing, and makes for a quieter flight, because it's not the case that everybody is eating, and eating at same time. On the other hand on a long transatlantic flight even a small snack would be appreciated."

Pros: "The flight was as close to as on time as any of the flight segments I had on this trip."
Cons: "The boarding process was a disaster- the multiple parallel lines for different flights was a source of confusion and rife with line-cutters. Boarding everyone at once isn’t efficient and with a completely full flight results in delays and stupid behavior. Super unimpressed with Reykjavik airport."

Pros: "Crew was fine. Seat was fine."
Cons: "No food served unless you arranged - and paid - in advance. Not even a snack. On a 5+ hour flight. Also, baggage fee pretty high for a first checked bag."

Cons: "Icelandair has become Wow Airline, but with high prices. Had to pay for first bag for an international flight. No food on an international flight."

Cons: "Food could have been better."

Pros: "Overall, it was an amazing experience! The flight attendant actually gave me a tip on how to best eat a cookie I ordered."
Cons: "The only issue I had was boarding. There seemed to be no order to it, but we all got on the plane okay and took off on time. It did not take away from the experience."

Pros: "The staff was really friendly. I had good leg space and movies were offered"
Cons: "I put low on food cuz there were non. But I knew that already. When boarding they did not go by section so I think it was not as effektive as it would have Been by letting the people in the back rows enter first."

Cons: "Last minute gate change with an excessive amount of wait with no communication"

Pros: "I was fortunate to get an empty seat next to me."
Cons: "Staff are impeccably dressed but not really friendly. Seats are uncomfortable."

Cons: "I turned down a faster and cheaper flight because it was going to charge me for checked bags. It was only when I got to the airport that I was notified of the checked bag fee (which was hefty). This was never listed when I purchased these tickets, and I would not have bought from you if I had know this was your plan. I am expecting a refund for what I paid for the two checked bags round trip. If not, I will make it my life's hobby to let everyone know about your companies business practices."

Pros: "On time - very important since we had an extremely tight connection. Crew was professional and efficient."
Cons: "Only free drinks are tea, coffee and water."

Cons: "Staff at the check in counter were unfriendly, we stood in line to ask a couple questions and the 2 women working behind the counter never addressed us and just carried on their own conversation. Our experience at IAD was not any better. Overall really not a fan of Iceland Air."

Cons: "Plane was at full capacity and at least an hour prior to landing flushing of toilets was no longer possible due to tanks being full. It was a 3 hour flight! Not acceptable!"

Pros: "Friendly crew, clean aircraft"
Cons: "The food."

Pros: "Great food"
Cons: "It was delayed which made the change of planes in Reykjavik stressful"

Pros: "Crew were nice and friendly"
Cons: "Boarding was an unorganized blob of people. The plane was very warm, and there was a flight delay which is wrecking my timing."

Pros: "Not much"
Cons: "Over 2 hours late without an explanation and communication was minimal. During mid flight, the engines revved abnormally and it felt as if we were going to hurl sideways into the ocean. The noise came under control after about 30 seconds. The plane felt old and rickety."

Pros: "In flight entertainment"
Cons: "Boarding process wasn’t very good in KEF."

Pros: "Service was excellent and as advertised."

Pros: "Even though they changed my seats without asking i found tbat on two legs i had more leg room."
Cons: "Flight was late. Had to run to connection. Never said the connecting gate or plane being held. Very limited movie selection. Woyld like crew to come through at least one more time in the over seas portion of the flight."

Pros: "Uneventful...met expectations."

Pros: "The flight was on time, the boarding was well done and staff helpful, the flight took the time estimated and yeah could not have had a better flight"

Pros: "Seats were comfortable and entertainment was good."
Cons: "No direct connection between gate and plane. A LOT of lugging carry-ons up and down stairs."

Pros: "Ticket end up costing extra $190, not a good price at the end. With a layover and bag charge, will not but this ticket ever"

Pros: "Great crew and amenities. Boarded in sections so it was fast."

Pros: "Entertainment system worked well. Lots of leg room."
Cons: "Liked it all!"

Pros: "Water bottle given while boarding, friendly crew"
Cons: "Had to purchase food no free pretzels or anything like that, but the food was delicious"

Pros: "Wheel chair assistance"
Cons: "Food or no food"

Pros: "On time"
Cons: "Too much pay for everythinh"

Pros: "I like going through Iceland because the smaller airport makes its much easier."

Pros: "Nice entertainment options for each passenger (movies, tv shows etc)."
Cons: "To start off the airline told us our standard carry on did not fit the cabins despite the luggage being a standard carry on per other airline carriers. The planes were packed full and middle seats had no leg room or spaces to store back packs. The temperature control was off. It was 84 F and the air vents were blowing out at least 85 F for the first 2 hours. On the whole I would not recommend flying this airline, you get what you pay for with this and comfort on long flights is a must."

Pros: "It's a good airline with a good entertainment system."
Cons: "Are you serious? I fly to Europe, and the bag doesn't even make it out of Iceland? In fact, dozens of people didn't get their bags? They never put them on the plane? How does this happen? I am in London meeting with clients... and all I have is a sweatsuit. I don't have time to go buy new clothes, so I will look like an idiot in front of my boss and our clients. Thanks a lot Icelandair."

Pros: "Checking in and boarding were good especially with on line check in. flights were on time but boarding did take a while. For economy seats the flight was comfortable with helpful flight attendants. Included a blanket and pillow. In flight movies were current with lots of video options."
Cons: "The food was okay. Was not really anything that was really good but just adequate."

Pros: "Great flight food and Saga lounge in Iceland"

Pros: "Sat in exit row for the leg room but ended up with a bruised tailbone from the seats cross support. Could barely sit for a week"

Pros: "Not applicable"
Cons: "Not applicable"

Pros: "Everything was terrific. And the flight went very smoothly"

Pros: "Low cost"

Pros: "On time service. Video selections. On-board wi-fi."
Cons: "1. Overly cramped seating in coach. In the 757, average-sized passengers (5'-8", 165#) are contacting shoulders with adjoining passengers. Arms are restrained tight to your torso for a 7 hour flight. Cannot reach beneath the seat in front of you due to close-pitch seating. And forget assuming the "crash position" anymore...the seat in front of you prevents that position unless you are 4'8" tall. God forbid the person in front of you reclines their seat...you can't even use your tray table or hold a book to read. 2. Food selection limited, but OK for the short flight."

Pros: "All OK"
Cons: "All just OK"

Pros: "Seating; ample legroom in Ecomomy. Gate staff were responsive. Blankets & pillows were available for long flight. Entertainment system really worked well. Good selection of shows, movies, etc.."
Cons: "Boarding proceedure really sucked."

Cons: "Flight was cancelled. They arranged for a flight the next day at 3 pm on United."

Pros: "The crew is always excellent"
Cons: "That you do not serve food"

Pros: "Boarding went smoothly. Flight arrived ahead of schedule. Everything was fine."
Cons: "Only Pepsi products available. No snacks given with drinks."

Pros: "The crew on the flight from Keflevic to Dulles, Washington, and their service were good. We were frequently offered water, which is quite essential on a long flight."
Cons: "The service on the flight from Bodo, Norway to Keflevic was less than satisfactory. I asked for a pillow from two flight attendants, but never got it."

Cons: "Lack customers service bad communication discrimination manners turnout islandair personals."

Pros: "Mostly it was a very good to excellent experience would have been better it you didn't have to pay for food."
Cons: "Its bad enough that airline make you pay for food on local flights but you shouldn't have to on international ones."

Cons: "Checking in was quite annoying because BA canceled our return and over the phone but we still had to transfer all our information upon checking. Boarding rather chaotic. Random searches were not organized. Seats were okay. Food just edible. Mostly the staff was polite and there was one attendant in coach who was very pleasant. Shoulder length blonde hair, she was genuine and cheerful. It was an okay flight, but my experience was more comfortable and the feeling of being dealt with as a person was more evident on my flight to London w BA. I appreciate that the flight went well but American Airlines still has a long way to go in customer genuine service and experience."

Cons: "The cabin crew was quite stuck up and unfriendly"

Pros: "I had to swap seat to be able to access the loo easily from an Isle seat"

Pros: "It is very disappointing that the I have been charged for my luggage. I have been allowed one peace suitcase from London to Stockholm. I was allowed from London but on return British Airways check in staff charge me unlawfully."

Pros: "The crew was great."
Cons: "The seats are very close together and uncomfortable. The quality on the screen was poor."

Pros: "Everything about flight"
Cons: "Ticket price will be better if you make it little bit cheapper"

Pros: "Absolutely nothing."
Cons: "Swat comfort. Boarding. Crew warmth (at least pretend you don’t hate your job)."

Cons: "This flight was run by American Airlines. A new aircraft and a wonderful crew."

Pros: "Comfortable seats, good staff."

Cons: "We cancelled this trip months ago, and I didn't book it through Kayak. I don't understand why I've been getting these communications!"

Cons: "We never made it to Phoenix with BA"

Pros: "The staff was very kind and the food was decent."
Cons: "There was no WiFi on the flight as well as no air vents. The plane looked like it was from the 80s. Being on a flight for 11 hours with no air flow and no WiFi really makes me want to rethink flying British airways again."

Pros: "Timing was excellent"

Pros: "Crew"

Pros: "Staff was kind and curteous"
Cons: "Very crowded, sat 2.5 hours on the tarmac. Air was not functioning in back two sections, bathroom overcrowded. Went to the forward bathroom and airconditioning running strong and bathrooms not in use. I think that in an emergency situation, all passengers should be treated with respect. Letting customers use the bathrooms in business class and receiving the same airconditioning would have been humane."

Pros: "Leg room was decent enough."
Cons: "I’m stuck on a plane for hours. Don’t abuse this by trying to charge me for food and drinks. Especially when I can’t bring my own drinks unless bought at extortionate airport prices."

Cons: "Plane was cold and dirty."

Pros: "Absolutely nothing - and this was Club Europe"
Cons: "Punctuality (lack of). Comfort (lack of). Seat pitch. Food. Cabin crew service. State of aircraft. Price (premium for a budget service)."

Cons: "Service was bad and plane are old traveling with other airlines with business class is way much better then. Ba this was my first and last time traveling with. Ba"

Pros: "comfort is really good the seats are big"
Cons: "nothing"

Pros: "The on board service was good"
Cons: "The check in service wasn't gd; staff not very helpful"

Cons: "Poor boarding process No charging outlets on flight (on a 10 hrs flight)"

Cons: "Flight was very late. Reason given was a mechanical issue but last minute boarding was people whose flight out of Gatwick was cancelled and they were bussed to Heathrow so I suspect that was the real cause for the delay or at least a part of it"

Pros: "The crew was great"
Cons: "In Dubai, British Air won't allow you check in more than three hours prior to flight time. Since you can't check in, you can't go through security. Since you can't go through security, you can't get to the actual terminal (where all the stores, restaurants, lounges, etc are). Therefore, if you arrive at the airport too early. you're stuck in the outer holding area prior to the check in area. Nothing to do. Nowhere to go. Still weighted down with all your bags. A real bummer. Once you're allowed to check in, it takes about 30 minutes to get to the real terminal (check in, emigration, security, train ride, etc). The flight starts boarding one hour prior to departure. This leaves about 90 minutes to make it through the entire terminal and get to the gate. Any extra time can be spent looking at all the things you could have enjoyed if you could have checked in earlier. Since nobody including British Air told this in advance, we ended up twiddling our thumbs for eleven hours in the outer holding area."

Cons: "No power outlets at seats."

Pros: "It was a smooth flight and comfortable"
Cons: "N/A"

Pros: "Services of New Delhi staff were much better than in Phoenix. No wheel chairs were made available even waiting for 40 minutes in LONDON. We faced a lot of hardships in London to go to departure terminal."
Cons: "Veg food was very poor quality. Snacks appeared to be stale ( may be month old) & very poor choice . Even crew did not listen despite calling several times . Iwill neither travel by BA NOR will I recommend it to anyone else."

Pros: "Excellent service, the entire flight staff was friendly and attentive"
Cons: "The only thing I didn't like was the size of the drinks. Regular sized soft drinks, juice or water would have been better especially for 11 hours in a pressurized cabin. I had to ask several times for more water until I found a small water dispenser at the back of the plane where I could refill my water bottle without having to ask the staff. The attendants were always more than happy to give me extra water when I asked"

Cons: "Ned more room"

Pros: "Quick trip"
Cons: "No movies"

Pros: "Polite and friendly crew, comfortable seat and plane."

Pros: "always friendly and helpful"
Cons: "The boarding in London. They did not call numbers or rows so people just squeezed...and pushed ... drinks If I sit on a window seat I sometimes do not notice the serving of liquids. I would appreciated it very much if they talk to me when they serve water and juice. Otherwise I get dehydrated. Happened last year on my flight back to the US, too.I had to get up and walk back to get water(2016). breakfast Breakfast used to be better with fresh fruits and cheese.and roll The pizzas are like cardboard, I do not care about. Other wise I am satisfied. Thanks"

Pros: "Food was good-but that was because I ordered a special meal. Normal food service, which I have experienced previously, is mediocre"
Cons: "Questionable reasons for delay-we were told that plane had to be recalled to check "loading issues" which subsequently turned out to be "clerical error??' Worst possible airline for legroom really cramped and uncomfortable seating Really limited entertainment options for movies and tv shows compared to US carriers."

Pros: "The smooth boarding due to the very helpful, organized, friendly staff one the ground."

Pros: "See above"
Cons: "See above"

Pros: "Punctual arrival. Vacant seats between myself and another aisle passenger in the center section provided additional comfort and privacy. Lots of attention from cabin crew."
Cons: "n/a"

Pros: "Crew was nice, helpful and all the time around."

Cons: "All flights were canceled! No communication from British Airways. Terrible service overall! Second time this has happened with BA"

Pros: "Mobility assistance was great help after reaching to Phoenix, USA. Staff and crew members were very helpful."

Pros: "Great flight"

Pros: "Comfortable seats and good service"
Cons: "No USB port"

Pros: "The food was good, but BA charged for even a soda."
Cons: "Paying for even a basic beverage. Really?"

Pros: "Everything went as well as expected. Nothing out of the ordinary."
Cons: "No response from stewardess when I handed her the envelope with Money for the BA children's program. I kinda expected a thank you. But then I guess God wants us to give without expecting anything in return."

Cons: "Food is not good. They are charging for specialized meal. I haven't seen any international flights that charge for meal."

Cons: "Very poor facilities at Terminal 3 London Airport (1) Bathrooms were cold. (2) No lounge type chair for long wait passenger. Only common waiting area. (3) Waiting area seats were dirty and food particles between two seats. (4) Cell phone charges and electric outlets at seating chairs does not work. (5) Very limited food choice. (6) Might they have to see and visit other international airports"

Pros: "seating was comfortable with plenty of leg room boarding was quick"
Cons: "got questioned about my FF status when it is in my profile host crew ignored my request for more ice in the scotch on rocks for a $200 flight chips peanuts for 2.5 hours is not acceptable host crew attitude is we are going to do our absolute basic head rest was lose and thus useless"

Pros: "I liked that we were on time getting to Phoenix."
Cons: "The plane was old and the video screen in my seat was not working properly. In economy there are way too many seats packed into a row for that long of flight. It was extremely uncomfortable."

Pros: "Crew was very nice. Food was OK."
Cons: "Old plane, no USB ports or WiFi for a 10 hr trip. Selection of movies not good. Seats lumpy and not very comfortable. Got stuck next to someone that had started the party before he got on, inebriated and smelled. Was taking over my legroom and armrest. Unfortunately full flight so nothing crew could help with"

Pros: "The audio did work for movies"
Cons: "I felt very warm and uncomfortable"

Pros: "my vegetarian meals were excellent, very pleasant crew"
Cons: "not a great selection of movies, was hot a lot of the flight"

Pros: "crew was great"
Cons: "N/A"

Pros: "nice new plane, lots of room"

Cons: "No snacks"

Pros: "Yes"
Cons: "Good flight"

Pros: "crew was super friendly."

Cons: "Late 2 hours"

Pros: "I felt safe add respected. They serve drinks and small snacks, no meals going to Hawaii, plan ahead."
Cons: "The airport at Phoenix had little seating. I was funny in the floor in case someone needed a seat. Otherwise, everything was good."

Pros: "nothing"
Cons: "extremely racist crew made the entire flight uncomfortable for everyone."

Cons: "American crew and gate agents are awesome!!!!"

Cons: "more organized boarding"

Pros: "The crew was great"

Pros: "Flight was great"
Cons: "The AA crew at DFW are always rude"

Cons: "Need more space"

Pros: "everything."
Cons: "nothing."

Pros: "Prompt boarding and good directions from the crew"
Cons: "AA cancelled the Dallas flight before this one so they could fill up our flight. This does not seem very considerate of our health during a Pandemic especially with their messaging about social distancing. They also did a very poor job of keeping people patient in the deplaning process. They should have better messaging and a very non threatening way of encouraging passengers to be patient and courteous. Maybe they good offer each passenger a choice some type of goodie like a mint or a chocolate that says "please enjoy this while you wait for others to exit the plane"."

Pros: "They looked for 18 people to get off the plane because of weight restrictions and the process was very disorganized"
Cons: "Organization"

Pros: "Great crew."
Cons: "I would like the formal return of beverages and snacks. I understand the lack thereof is due to the virus. I think the airlines are doing a good job of staying within safety recommendations."

Pros: "Friendly, helpful and efficient."
Cons: "Almost had 3 people in a row...of people not in Same household. Luckily flight wasn't full so people moved around and made my row less crowded"

Pros: "Everything is good"

Cons: "Great flight"

Pros: "The fly was on time"
Cons: "No social distance has been practiced by AA very sad"

Pros: "No and no"
Cons: "The plane could have been maintained. Instead I sat for three hours and was told the mechanics didn’t have the equipment to fix the plane"

Cons: "Several people got on the flight with no face mask on. The flight was completely packed, there was no distancing at all. The boarding process required me to walk past everyone as my chair was in the back and I was last group to board (unlike other airlines that have switched to back to front boarding to reduce people coming in contact with each other) As I walked down the PACKED plane mot people had masks on incorrectly (hanging off one ear, down around their chin, nose out, etc.) some people had no mask at all and the flight attendants did nothing. It seems like they were doing nothing to keep passengers safe from COVID-19 spread. Compared to Delta, American Airlines was terrifying to fly, I find not feel safe at all."

Cons: "they filled the plane. Every seat. Even though there has been covid-19 fears. No other company has started this"

Pros: "The crew was awesome and boarding was quick"

Pros: "Crew was fantastic. They offered to valet my bag as I was boarding when they saw that it was cumbersome for me. The stewardess put me in a great seat when I was helpful to another passenger upon boarding. Also everyone seemed to be quite attentive and helpful during the covid situation, where people are a bit unnerved. I appreciated the effort to make everyone happy."
Cons: "The landing was a bit rough, but the rest of the flight was a dream. Definitely one of the better experiences Ive had in my 34 years of flying."

Cons: "Sat cheek to jowels in middle seat. Seems like a train wreck about to happen with Covid"

Pros: "Only masked picking up trash during pandemic - difficult to rate crew"
Cons: "Organized exit vs. usual crowded chaos of passengers in a hurry"

Cons: "Passengers need to DISTANCE 6' and keep their masks on. Which I realize is put of the hands of American. Appreciate the fresh white bag with a bottle of water and crackers. Thank you."

Cons: "Except for Ginette , the rest of the crew weren’t courteous or polite. Couldn’t wait for you to complete your meal to clear up."

Pros: "Boarding"
Cons: "Better seats, the main cabin extra seats were just like the other main cabin seats. One particular stewardess was very rude to all the passengers, while the steward Jeffery was very nice and friendly."

Cons: "On the first leg of my journey, there was a card explaining how to get inflight entertainment using the aainflight.com which worked great. However the Phoenix to Eugene leg used Boingospot but there was no card in the seat pocket explaining what needed to be put in your browser to access the entertainment portal. There were only two flight attendants on the flight and, aside from the drink service, no one ever came to the back of the plane so I could ask the question. I could have used the call button but I think that should be saved for emergencies. I think the information on how to access the inflight entertainment should be in every seat pocket"

Cons: "I always have preferred American Airlines but they seem to have constant problems with the aircraft these days. This causes delays and missed connections. This in turn causes no breakfast or lunch or dinner opportunities. I travel with snacks in my bag at all times now just in case so I won’t get sick for lack of nourishment or water! This last flight I missed my connection altogether and had to take a shuttle home, then catch a ride back to the airport to pick up my luggage and then get my car to drive home. It was 4 hours past my expected time home."

Pros: "The trip started off poorly with a day delay and rebooking hotel and car at final destination. Not to mention our final destination is San Antonio not Phoenix. We were not rebooked for a flight from PHX to SAT. But after a few hours we were finally booked. We didn’t really appreciate the 7 hour layover at 0100 in the morning and nowhere to get a meal or even coffee. However, the flight had the same crew from the night prior and they were excellent. The flight was open so we were able to get more leg room, less waiting time for the bathroom, and pretty much one on one service from our flight attendants. With all the struggle in the beginning, this particular flight was actually the best flight I have been on."
Cons: "We were ok with the hotel and meal vouchers however, again, the only part of our itinerary looked at was the first flight, not the second into SAT. Had we not questioned the agent, we would have been stuck in PHX with no room, no car, and if we eventually would have gotten a flight, our reservations for car and hotel in SAT would have been cancelled and I would have been out $1700. I already lost money but it could have been worse. Basically, I am paying for a car and room that I am not currently in. Reimbursement for that would have been nice. Either way we will still travel using the travel service and this particular airline in the future."

Pros: "Not much crew stayed in back almost the whole 6 1/2 hr flight and seemed not to friendly"
Cons: "It would have been better if they had departed when they said they were going to after a delay. Flight was delayed first 1 hr then two more hours. The airline finally posted that it would depart a 4 PM and we didn't even start boarding until 5PM. Then they tried to rush us on so that everyone was standing on the HOT jetway for 10 min waiting to get on the plane. Plane didn't take off til 5:35 PM. Over all on this trip I had three flights that were delayed. I'll think twice before taking American Air again."

Pros: "The Flight crew was courteous and took care of us despite a series of extremely unfortunate circumstances."
Cons: "Due to a computer malfunction we were stuck on the tarmac for some time, when it was decided to find a new gate to return to. /The tech crew eventually gave the all clear and upon returning to the tarmac, the same computer malfunction occurred, and again we had to return to the gate. This was all totaled 2.5 hours on the Tarmac. Finally, some 5 hours late we departed Miami in a different plane. Upon arrival in Phoenix, the captain wearily announced that there was no ground crew awaiting us, so we had to wait some time on the tarmac there to disembark. Never before had I heard a airline captain encourage the passengers to write a letter of complaint to his employer."

Cons: "I arrived at the airport and had already checked in and had m boarding passes. For some reason they could not find me when I went to check my bag. After 30 minutes they saw that my seat assignment had been changed and that is why my boarding passes that I had printed at home did not match what their computer showed. I booked this reservation in May and had a seat chosen fairly toward the front. I am 73 years old and the closer to the front I can be helps. When I finally got on the plane to my surprise my seat was the very last seat on the plane across from the restroom. People continued to leave the door open after using the restroom so had to get up and continue to close the door or look at the restroom the whole flight. There was never any explanation as to why they did this. As a result, being lst off the plane, I almost missed my connection as I had to go two terminals over for my connection. At my age I cannot run so I arrived as the last people were getting on the plane. I will never fly American Airlines again."

Pros: "The crew was nice and so was the American Airlines customer service office in Phoenix"
Cons: "I didn’t like the male and female check in people in Portland. They sat there and watched me for an hour not telling me I could not use cash to check in my luggage at the gate after they told me it was double the amount to check it in at the gate. The sight u use on the boarding pass u download on the phone is not clear. It says baggage fee +$25.00. I thought it was 25.00 till the women in Phoenix showed me the + sign. She said “it is confusing”. I did not buy the ticket because it was for an unexpected funeral of my sister. My other sister did so I didn’t see all the stuff from Travelocity. After telling me it would be $50.00 the check in male and female at the gate saw me sitting there for an hour and never told me I couldn’t pay cash. By the time it was boarding time if a nice woman did not offer to use her credit card and I have her the $50 cash I would have missed my flight. The manager at the gate in Portland even told me I would miss my flight. The two check in staff at the gate said “well we didn’t know you only had cash” and they weren’t even concerned that I was going to miss my flight. It would of been nice of them to tell me this when I sat there for an hour after they told me They we’re doubling the price. I would of had time to go back through security, only pay $25.00 and the other nice passenger would have not had to use her credit card. Very rude and poor service especially after a sad occasion of burying your sister!"

Pros: "The gate attendants and on-board crew were lovely. Pilots provided info which was great and made up some of the long delay."
Cons: "There is not enough space to list everything. I paid $800 for a normally $300 flight, then paid an extra $75 for the ability to board early so I could store my very small roller carry-on. The in-bound flight was 2 hours late and even though I could track that easily, and assumed our flight would also be two hours late, the AA website insisted the outbound flight would be on time. So like everyone else, I went to the airport. And it wasn't until just before the original departure time that the update was indicated. Really?? If I knew the flight was going to be two hours late,that means AA knew, and didn't care enough about their passengers to advise them. Then when we boarded, my bag was taken away for gate check because the flight did not allow roller bags. After I paid extra. How can AA not advise you when you book your flight that roller bags would not be allowed?? Talk about a money-grab. I unfortunately have a return ticket and am not wealthy enough to throw it away and book on another airline, but I would if I could. I will never fly AA again and I will share my story far and wide."

Pros: "Nothing to like. If I could give them 0 stars I would"
Cons: "Tight connection from our previous flight yet the counter folks were rude and rushed us. My daughter is obviously 7 months pregnant. Because our connecting flight left milwaukee over an hour late, we had no time to even grab a sandwich, no problem we will buy food on the plane. Wrong! The food is was gone so quickly that by the time they got to us, they were out of everything. Oh did I mention we also had 3 children ages 2, 7, and 9. Oh yes and the entertainment? Small screens mounted on the ceiling of the plane. How about updating your equipment?? Plane was old. No USB to charge your phone and stream from their App. Terrible. We own a 2nd home in Maui and travel there twice per year. Looking at other options."

Pros: "VEry good Cabin crew and the plane was reasonable new"

Pros: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Cons: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."

Pros: "The duration of the flight, nothing to do with the airline"
Cons: "I was forced to check a bag in when I had flown previously the week before with the same carry on. $50 spent for nothing in my opinion. Per the supervisor over head bin size does not change yet my bag was "too big" like I said I had flown literally 4 days before this trip and had no problems with my bag fitting nor did any of the flight attendants say anything. I am just annoyed. Also I didn't know that I would fly American as it's through Alaska originally, maybe that was my lack of attention to detail. The carry on situation is what irritated me the most. This is also not the first time that I've had a problem with American Air."

Pros: "Nothing"
Cons: "Nothing was together, missed connection. Had to buy a hotel in Phoenix"

Pros: "AA put us in a hotel and gave $12 (per person) food voucher for missed connection due to delay for maintenance."
Cons: "Our luggage was lost for 2.5 hrs in PHX airport, due to mix-up by service rep at customer service. AA attendant at gate at CLT was extremely rude and unprofessional when I accuse Left my boarding passes in seat pocket. Would not summon someone to retrieve it. Made me wait until entire plane was disembarked and cleaned, and made me wait some more after. She was super snarky, made rude comments, and almost made my family miss our connection to EWN. I will never, ever, fly AA again. Worst customer service and tons of issues with maintenance, luggage handling, and delays."

Pros: "I have nothing good to say about the flight to LA or the flight back to Chicago from LA."
Cons: "3 of the 4 flights were late, and the 4th was canceled. The canceled flight was due to weather, but AA's response was to connect those of us stranded with a 3rd party vendor - Travelliance - with the promise of a SUBSTANTIAL discount for a hotel (SINCE THE NEXT FLIGHT I WAS GIVEN WAS 17 HOURS LATER!) - and there was, effectively, NO DISCOUNT. I have spent thousands and thousands of dollars with you over the years, but this was a bucker of water in the face. I'm sure I'll fly with you again, but any sort of good will I held for AA is gone."

Pros: "Nothing"
Cons: "Delay, first told it was weather related, then mechanical. Re booked on a flight by AA that would never make connection. Paid over $1,000 for a flight leg that one way and direct on another airline (Alaska air) was $281.00 and the agent took so long to find redirect flight that they couldn't book. Total mess! While struck on the second leg and speaking with AA customer service about the reschedule I was told that they didn't have the ability to rectify the error because they no longer had control of my ticket and that I had to take into consideration that three was an event in San Antonio that caused delays network wide that added tio the initial issue... HOGWASH! 1) it was another AA issue where an AA aircraft drive of the runway while I was in flight on the first errant leg. 2) if they had just been straight from the outset, I wouldn't have been delayed. I will never fly AA AGAIN!"

Pros: "The food, in flight entertainment and attention to detail by the Flight Attendants was very good."
Cons: "The personnel handling the front desk at check in gave myself and others bad information about how to check a bag. Which resulted in me being called to the desk at the gate about 30 minutes prior to boarding and being told I screwed up checking my bag when I was just following the instructions given to me. Was then told I had to leave the secure area of the airport, go back to the front to check my bag all within 30 minutes of boarding. when I returned thru the TSA checkpoint they were rude, obviously, but more importantly the flight was boarding early. So you could've 1. told me what the actual procedure is for checking my bag instead of telling me "just leave it by the green lit up check mark then 2. told me at the gate that not only do i need to go fix your mistakes for you but that youd also board my flight early thereby putting me in jeopardy of missing my flight. all i got was a very insincere apology when I complained up front and at the gate about the airline's screw up. i get that you're all human like me and make mistakes but the customer is always right. there was a time in this country when customer appreciation and service were important standards and qualities businesses thrived on. Don't know what happened to those days... Also i should not need to be a first class passenger to get a meal during a flight. whatever happened to meals for everyone? you (all airlines in the US) charge way too much money and provide poor service compared to pre-9-11 days. I dont see how one event can justify the loss in service but the increase in ticket price. you should all get back to what flying should be about: fun and time saving."

Pros: "Airline and crew looked after us and kept us informed. My app said the flight was delayed but the captain didn't seem to know this so we sat for half an hour or more after planned departure. Maybe he hoped to get an earlier slot. We were 30 mins late in the end."
Cons: "No food for purchase, just a drink and biscuit."

Cons: "There was no food offered. The stewardess was not happy to be at work."