modern aircraft, excellent service , nice crew
UNCOMFORTABLE BED AND SERVICE
They have no charging points for the phone
The nicest cabin crew!
Business class consisted of the same cramped seating as economy. No entertainment at all for the 6+ hour flight. Horrible food.
Connecting flight experience - Had to wait in a line for around 5 hours just to speak with a customer service representative at the London airport because my previous flight was delayed and I had missed my connecting flight.
Seats were comfortable and staff was very attentive as well as respectful of us when I was sleeping
There was condensation leaking from the ceiling of the cabin. A crew member said this was normal, would have been nice to know this ahead of time to reassure me that for a first-time overseas flier that this is normal.
Seats were comfortable again.
Crew seemed to be a little more aggressive and rude than last flight from BA.
Luggage took forever to be delivered in Newark--one of the longest waits I've ever experienced.
This seems like an old plane. Poor quality of screen to watch movies and very small selection of movies. No charging spot to plug and charge our phones. This was a long trip and these two elements are important to make the trip enjoyable.
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