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Horrible - they lied to me about baggage & boarding, even though I specifically spoke to their agents the day before my flight about my issue. When I showed up they did not let me board and stranded me at my airport until I bought a new flight with money I did not have to spend.

They gave my seat away although it was a connecting flight with them and the flight was a bit delayed.

this is starting to seem like an american airlines standard. delayed flights and fake apologies… getting tired of it

Both flights yesterday, experienced hard landings. Harder than I’ve ever felt before. Im hopeful there was weather involved and not pilot error. Other than the landing, the flight was quite good~

The food has never improved. It will never improve. But when I'm boarding a flight in priority boarding and I've spent 10 hours inside the security area of the airport and I get "randomly" selected for additional screening as I board the plane when the flight has already been delayed, and I work as a military contractor that has been issued visas direct from JMOD, I find it ridiculous. I would never recommend anyone to use AA on international flights. JAL is a better airline with older planes. The flight attendants on international hauls on American also have a chip on their shoulder and really dont deliver the same level of service code share partners do.

Flight boarded without pilots. Sat on plane for 3 hrs. after over an hour late boarding. Plane never took off. Had to deplane near midnight. Line for rebooking was 3 hours + long. I had to leave.

Missed the flight because of them and up geting a rental car

Delayd flight out of atl as always miss my conection in dfw no flight untill next day

No problems with flight. Even though I had a short layover in DFW, I was still able to easily make my connection.

The only poor experience was the flight the day before was canceled. I have flown enough to change as soon as notified. That was a huge plus for AA. Obviously I paid out of pocket for a hotel. Not AA choice , it was mine. I had resources. Other friends on the same flight were more affected. I know everyone is doing their best and the ability to change my flight was a good move AA.😀

Touchscreens do not work. WiFi did not work. Food is possibly the worst on any European airline. Drinks came by only four times on a cross-Atlantic. The plane was two hours late because—it was announced—Lufthansa didn't have enough large aircraft in their fleet to accommodate an on-time flight.

The flight attendants were superb and the service was outstanding. Some passengers with small children were very rude and inconsiderate, kids were constantly crying and some were running around the aisle unsupervised.

Terrible. There was a rattling noise the whole flight. The internet didn't work after I paid. Boarding is very disorganized.

The crew member put her luggage and boxes behind my seat so I was able to recline while the passenger in front of me did for 8 hours. My knees were forced against the seat for hours :(. Dude sitting next to me hasn't showered in weeks so I almost threw up.

Sorry my last review for prg to fra was for this flight. My prg to fra flight was fine but my second flight back to Washington DC was with a slow awful crew who wouldn’t come in a timely manner to take trash and take trash before serving coffee tea and was shoving other people’s bottles of water on me when we were not traveling together

Lufthansa was amazing. Definitely upgrade your seat if you can swing it - they take very good care of their passengers. Customs in DC is nothing short of a nightmare though. Stood in line waiting to go back through security for 30 minutes, had to RUN through and across two terminals to make my connection and only had 5 minutes to spare. Terrible. Very very poor coordination by the airport staff and CBP.

I was ver pleased with the service all the way through

My concern is with Flight: 441 IAH-FRA I was very cramped in my seat and the person in front of me was reclined. I pulled my wallet out of my purse and when finished I did my best to cram it back into my purse. Our flight was very delayed and we were rebooked twice and lots of airport time. As I got off the flight I noticed that I had dropped my wallet( containing all my credit & debit bank cards + 240 US dollars & 240 Euros. I spoke to customer service & Lost &Found. I was denied access to look on the plane. Therefore I have been without money and given no help. Paula Bjork 503.545.6698

During the flight there was a medical emergency. We were diverted. Of course I'm thankful they cared for the health of that passenger, but they did a poor job of communicating with the rest of us passengers. In the end we arrived at our destination several hours late, with no direction of how to rebook missed connecting flights. It all worked out in the end. Those of us that needed accommodations were put up in a hotel by Lufthansa until we could make it to our final destination. But it was United Airlines Personnel who really helped us navigate the process.

Our flight to Chicago O'Hare was delayed an hour, causing us to miss our connection to MSP and spend an extra 3 hours at O'Hare so we could board a plane with a damaged door and wait another 45 minutes or so. The crew was great, the food decent, The drinks were great: 2 glasses of a nice South African Shiraz, an ice cold can of Beck's Beer, and Dewar's White Label on the rocks.

Coach seats are too tight. Seem designed for small people. Food different but OK. Staff helpful.

my original flight was cancelled the previous day, and i was rescheduled onto this flight, which left much earlier in the morning, impacting my previous evening and requiring me to get up much earlier in the morning to get to the airport online. This practice happens way way way too much, and it seems on every airline, though AA is probably the worst.

Spending 10 hours on a flight with no video or wifi access due to issues per stewardess was not enjoyable nor acceptable. Will follow up directly with the airline as well

I really did not like being ordered to pull my shade down by the attendants. One of them was very rude to me about it, standing there until I closed it like I was a child brusquely reaching across me to close an adjoining one. They claim it was so people who wanted to could sleep. It’s a 10:30am flight not a red eye. Closing your shade or leaving it up for natural light should be a choice. Ruined my flight!

My baggage did not arrived with me. Took 3 days to get it after so may calls and follow up

The crew was very attentive and kept busy serving a variety of treats!

Terrible. Flight was 3 hours delayed and I missed my other flight to my final destination

Offered vegetable curry when it was actually tofu which I don’t care for.

The flight was good the crew excellent…but take off delayed three hours!!!

Both mine and my husband's chairs were broken. Also it took 2 hours to get our bags after our flight which was wild.