Amazing airline accommodations. The cabins were so great. The food was very good and the flight attendants were so nice. Made a 15 hour flight seem easy.
Good. It would be great if comfort seats were available
Aircraft was spacious compared to American Airlines, food was great, entertainment was much better with a wide variety of options, and the crew was very polite.
Good staff, good intent, decent entertainment. More seat space would always be of benefit
Very very bad.. more than 48 hr I didn’t received my baggage yet
Very very poor service. Authorities must take action against this airline immediately. Total failure to follow the rules and regulations of an international airline
It was the terrific, I was promoted to businessman class, and the service was amazing.
Lovely aircraft and I flight entertainment. Good leg room. Full flight crew struggled a bit
Staff was helpful. Flight was on time. Overall excellent experience. Thank you will fly again.
Boarding was delayed by 2 hours since the machine that assigned boarding passes broke down and we were left waiting to drop our luggage
Me and my family had a flight from Dallas USA to Amman Jordan and as a foreign passenger I thought this company would be good because it has a direct flight but You can’t imagine how much we are disappointed from Royal Jordanian it’s something unbelievable. It was a nightmare and a crazy experience that we had since we got seated in the airplane. The flight attendance was being rude with pretty much every passenger in the airplane. We were a family of five members, during the flight, my sister started bleeding from her nose. It wasn’t one drop or two drops. It was a bad bleed. We asked the flight attendance to help and get us some napkins or any first aid tools. She saw my sister bleeding and She saw us panic and she said she will be back, but she never been back. We never seen her after that all along with our flight!!!! What is that Royal Jordanian !!!????? we tried based in our knowledge to help her and put some napkins. We kept her head up for pretty much two hours, and some of the passengers help us with water and napkins as well to clean her up, but we didn’t get any kind of help from the flight attendance. What a crazy attitude what a crazy customer service it’s more than the word Bad. !!! is that how you deal with a medical condition in the airplane? Are you guys care about the passengers? I have never ever experienced this bad customer service in my entire life. I never even think that this would happen in the airplane without getting any help from the flight attendance. Do you guys care about human rights? Do you guys care about passengers? Do you guys care about somebody bleeding in the airplane and need a medical assistant???!!!! what the hell is that Royal Jordanian?!!!!!!! also during out fligh , one of the flight attendance her name is Sarah was screaming and yelling on my mom , my mom is an elder lady, and the flight attendants was asking her what she want to eat, but she was yelling. I called the flight attendant and I told her nicely please can you lower your ton when you talk to my mom you don’t have the right to yell at her. She said well I was working all day with other flights and I’m exhausted. I told her this is not my damn business. You can’t have this excuse to be yelling or being rude with the passengers and you can bend a little bit and talk to her nicely. You can’t just keep standing and yelling at her. If you can’t hear her while you standing how do you think she will hear you while she’s sitting if you need something you have to bend and get closer to her and talk to her you can’t scream or yell just like that she gave me a look and she just left. Royal Jordanian, you don’t deserve a penny for your ticket we are a family of five passengers We paid over $7000 for the ticket just to get a bad customer service and bad behavior with my sister medical incident I will make sure my experience will reach to the highest position in this company. No one will accept this kind of behavior or attitude. No thank you,
They cancelled the flight while we were at the gate. Then they rebooked me for the next day but then that was missed because I now have a connection and the first flight took too long to get to the airport. Right now sitting in the hotel until the next flight. Worst trip
Excellent There was no hot beverages in the last hour
I like the boarding on time , I like the respect from the male flight attendant but the female attendant could be better. Didn’t like the food
The flight was fine. There were a lot of babies and toddlers that did not do well on a 12pm flight that lasted for 13 hours. Some were awake and cranky all through nap time and bed time. I don’t understand why Royal Jordanian does not have WiFi on its planes, even for a fee.
I had bad experience, the first flight was delayed for 4 hours & the second flight was delayed for 40 hours!!!!! The staff on the flight from Amman to Detroit are rude . The food was not good at all.
Entertainment content is outdated. Food; I chose the chicken meal with rice, I would like to know the thought process of serving rice and chicken to be eaten with only a fork?! I don't eat spicy food for health reasons, I found out that the rice is very spicy after the first bite, so I didn't eat.
It was okey overall but disappointed for the price I paid
Boarding was easy. Relatively on time. For a long flight from Montreal to Jordan should offer more water, drinks etc. Dehydration is linked to DVTs . Also some of the stewards were a bit rude but it’s ok ; maybe stress of dealing with rude people
Had a bitter experience with RJ, and had the challenge to login to account no information about what went wrong and not being able to select the food option after check-in flight they don't have any vegetarian food option on the flight, and they told us to have to select the food option before boarding :( i had the challenge of login into my account, with explaining all the details to crew members they told they don't have any vegetarian food to serve for my entire family throughout the journey and my baggage does not arrive to the destination on time. Overall its very bad experience for my entire family
