|March||Best time to beat the crowds with an average 6% drop in price.|
|August||Most popular time to fly with an average 29% increase in price.|
Average price of a round-trip
|$932||(price for this month)|
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Scores according to KAYAK customer reviews
Pros: "The crew"
Cons: "The screen"
Pros: "The crew looked after us well"
Cons: "It was all good"
Pros: "the crew was very polite and professional."
Cons: "the aircraft is small and confined, only two toilets for the entire economy level passengers for a 6 hour flight. the online entertainment lacks variety and the food was okay."
Pros: "Crew was nice"
Cons: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"
Pros: "Excellent airline"
Cons: "The business seats could have been wider. I have sat on business class other airlines and the seat was a bit wider but overall still great experience"
Cons: "Seats were really old and outdated"
Cons: "I cancelled this flight online, then I called to let them know I was getting emails, but that I had cancelled. For two days I received emails about delayed flights and now this."
Cons: "They have to uptade the airplanes"
Pros: "Everything was good in this flight"
Pros: "Crew was amazing and we got fed so often. The movie choices were good."
Cons: "I wish I could have ordered a drink (pay or otherwise) from the tv in front of me"
Pros: "Nothing much"
Cons: "MEL/AKL 7/7 FLIGHT CANCELLED. NO NOTIFICATION SENT. Online system down. .....try later. Had to call Philippines. Eventually got transferred to Air NZ 777.Great flight .... would never use Virgin again. AKL/MEL FLIGHT 13/7 CHANGED FROM 6:30 TO 7:50 TO 8:10. No advice. Online system down. Unable to get updated status. 20mins call to Philippines. No apologies.Ended up on an A330 800 .No USB points. Got a seat, but everything from cushions to Coke had to be paid extra. At be slightly cheaper, but no better than Tiger"
Cons: "Why do I have to get a new boarding pass in London"
Pros: "Flight was close to being on time. I was able to get a lot of sleep on the flight."
Pros: "Staff were excellent and very friendly, service was great, and the entertainment on board was very good."
Cons: "We were waiting in our seats for about an hour before take off due to a need to de-ice the plane due to snowy weather. I think everyone would have been more comfortable in the waiting area while this happened, or at least given the option to do so."
Cons: "I had to be rebooked on a later flight due to weather in London; this was obviously not the airline's fault. Because I took a later flight I missed my connection in London."
Pros: "Friendly crew, clean, well presented cabin."
Cons: "Flight was late (again). Food was very little for an international service (small packet of pretzels + savoury muffin."
Pros: "Flight attendants were excellent!"
Cons: "No indication of where to go to get to connecting flight. Luckily we had 2 1/2 hours to find the flight."
Pros: "Quality of service was good in the plane"
Cons: "Not many good recent movies / shows on in flight entertainment. Food was okay. But, the quantity was too little. It took a really long time for a second boarding pass check at London airport. Other airlines don't usually ask for a second check in"
Pros: "I could sleep in peace the entire flight and the food. The little care packages we receive with a sleeping mask and ear plugs are also fun and useful."
Cons: "The seats are a bit uncomfortable for such long flights. Crue was excellent"
Pros: "Seat is very comfortable"
Pros: "Virgin atlantic is the best airline with Dreamliner"
Pros: "Helpful flight attendants"
Cons: "Delay at the airport due to system down where agents had to check in everyone manually"
Cons: "A plane from 1960? No entertainment center!"
Pros: "Efficient service"
Cons: "Entertainment screens were of poor quality"
Cons: "My headphones and those of my neighbors did not work."
Pros: "Not having to pay for a checked bag. The check-in process was very easy The bag drop-off line was pretty speedy."
Cons: "The airline stewardesses moved very noisy passengers next to me and talked to them the whole flight."
Pros: "I liked everything, which is very uncharacteristic :)) At least compared to the big American carriers or the national European ones, VA is a gen - esthetically for sure. Clean, comfy, stylish! Will be my choice from now on."
Pros: "courteous attendants"
Cons: "Aircraft amenities. Small 737 for a long international flight. Waiting for busses in both Bali and Sydney."
Pros: "Safe flight, good crew"
Cons: "Food quality was poor."
Pros: "Australian airports are wonderful."
Pros: "Food was good, crew was nice."
Cons: "Seat was broken. Button was stuck in so I couldn't keep the seat up. Also a light was stuck in the on position for the entire flight not allowing people to sleep."
Pros: "Staff was top notch in service and kindness"
Pros: "The crew where very attentive and helpful."
Cons: "The ticket agent was anal about 1-2 kgs for our checked luggage and even weighed our carry on luggage...which no agent had done on our entire trip from atlanta to melb. Seemed pointless and a hassle for 1-2 kgs."
Cons: "If the luggage fees were to be included in the price, I would have gladly chosen Emirates for its comfort at that price."
Cons: "More than one hour delated"
Pros: "The crew of the flight were very sweet and helpful"
Cons: "When I bought my ticket I wasent informed that I needed a return ticket out of New Zealand before entering so I had to buy one super last minute and almost missed my flight"
Pros: "Superior comfort, class, and style. The crew was friendly and accommodating, the pilots kept you up to date with flight info and departure/arrival time (and kept the seat belt light off almost the entire trip), the food was delicious and offered throughout, and the entertainment was top notch. Seats were comfortable (we had bulkhead row Space+ and they were worth every cent for the international long haul from LAX-BNE and SYD-LAX) and everyone got a pillow/blanket. We got premium noise-canceling headsets, water, and a little care kit including an eye mask and earplugs and a pen to fill out your travel documents. The overhead bin space was huge and we got two free checked bags of luggage up to 50lbs each (I don't know of that's standard or not, or if it came with Space+ seats). SERIOUSLY the best airline."
Cons: "Absolutely nothing. For a long haul flight, Virgin Australia is TOP NOTCH!"
Pros: "Not much not to like about this experience except for cramped seating in coach."
Pros: "It was a great experince we enjoy the flight other than the delay on the luggage"
Cons: "one of my luggage was lost and delayed for 2hrs. We waited at the Airport for the luggage to arrive."
Pros: "Very friendly and helpful staff! Food was very good too."
Cons: "More leg room always desirable"
Pros: "The vegetarian meals, leg room and comfortable seats, wifi tv entertainment, kind and courteous service. It made the trip more comfortable! Thanks!"
Cons: "The domestic flight in PNG was cramped, but the flight attendant was very nice and helpful"
Pros: "The in flight entertainment was above average and the seats were decent"
Cons: "The attitude of the cabin crew was generally poor; at one point when I returned the post meal rubbish one member of crew commented to another on the lack of wrappers in my rubbish the other crew member replied "maybe he ate it" as this conversation took place directly behind me I assume they thought my headphones were plugged in."
Pros: "Very good service, plenty of food, food was pretty good, entertainment system was great and the seats in economy with very comfortable."
Pros: "It arrived on time"
Cons: "The most miserable 10 hours of my year, so far. Sat in economy. Small seats. Uncomfortable seats. Design of headrest made comfort an impossibility."
Cons: "I found the seats on this Virgin Atlantic A340 flight from LHR (London Heathrow) to LAX (Los Angeles), an eleven hour flight, to be unacceptable. The seats were very crowded. I am six feet tall, and was very uncomfortable all during the flight. I could not sit with my knees together. I had to spread my knees to sit comfortably. Holding that position for eleven hours was very uncomfortable. Anyone taller than me would have even more trouble. Also, every seat has a very large box underneath, I presume for the audio/video system. This is a terrible location. There is very little room to stow anything. But much worse, I couldn't straighten my right leg. All-in-all, I found the seat situation totally unacceptable. I will likely never fly Virgin Atlantic again because of this."
Pros: "Everything on-board was awesome...Great job guys!!!"
Pros: "The veg meal - paneer, rice, lentils - was absolutely delicious. In fact, all of the food was great."
Cons: "Slight problem with the movie viewing - the screen kept going blank every minute or two throughout, and had to be touched to restart. Only on the films, though; the TV episodes were fine."
Pros: "The staff was nice. Boarding was quick and easy. Flight left on time and arrived early. Although the entertainment system had many options, going through lists and playing games required a lot of tapping, and in some cases pushing to make the system work. I felt like I had a woodpecker sitting behind me pushing on my head non-stop for over two hours. I was starting to go insane! Besides, it was so loud near the back of the plane that I couldn't hear anything through my cheap headphones."
Cons: "We could not eat any of the food. My son, my husband and I do not eat and/or are allergic to gluten, dairy, corn, soy and other food additives - as I mentioned above. Please have an option of food not swimming in sauces or cheeses. Plain organic chicken breast with steamed rice pilaf and steamed carrots would be nice. Maybe some steamed red potatoes and a piece of steak. An organic green apple for dessert. Forget the gluten, dairy, sugar or sauces that ruin a perfectly good ham or chicken and lettuce, tomato wrap! Or a salad swimming in dressing. We need to eat protein, not gluten for breakfast. Why not a hard boiled head!"
Pros: "Just the crews"
Cons: "I feel the options when the flights didn’t work out could be much better and the managers could be more helpful with finding accommodations. For example my flight was canceled the young lady behind the counter was more helpful than the manager when exploring options to get me on my way to Sudbury in which I had to catch the bus which was fine but to get to that conclusion took forever they provided a ride to the station and thats it"
Pros: "The seat cushion had no support. I felt like i was sitting on seat supports"
Cons: "Thicker seat cushion would be more comfortable."
Cons: "if the flight is on time. I was delay more than 10 hours"
Pros: "The aircraft was new"
Cons: "The seats are horrible for long flights - they give you deep vein thrombosis as it digs into your hamstrings/thighs over time"
Pros: "The answers were defaulted with a star selection and I could not change it. Our air Canada flight for Vancouver to Maui was just OK. It was an Air Canada Jazz flight. Very uncomfortable seats (and we were in business class). The flight was uneventful and the service was great. I would change my answers above to 1 star for comfort; zero stars for entertainment. The movies were old and it was very hard to hear the shows with the ear buds they provided."
Cons: "See above."
Cons: "I fly 5+ times a year and I always have to take Air Canada. It isn't by choice. There is ALWAYS a delay or something is broken or the inbound plan had an issue etc. It could be a lot worse but it could be a hell of a lot better."
Cons: "Rouge set up of the plane. Bring back air canada please"
Pros: "On time flight. Friendly crew."
Cons: "No food unless you bought it, minimal service."
Pros: "Competent stewards/stewardesses"
Cons: "No meal?"
Cons: "No food for an international flight"
Pros: "excellent service"
Cons: "flight was late"
Cons: "Food was served and drinks only arrived after you finished your meal. This happened for all meals."
Pros: "Chairs and the space was very good."
Cons: "Crew and the food was very poor. This is the only long international flight 10 hours that served a night grate dinner and the crews got disappeared the rest of the flight and no breakfast."
Pros: "Time flight was correct"
Cons: "Delayed flight with no explanation, no WiFi access (it wasn't working), and the service was okay - they weren't stellar or poor."
Cons: "At the gate, we were told our plane would leave soon. An hour later, they announced the flight was cancelled and we were briskly escorted out of the terminal, told to go through customs and pick up our luggage, which had never even made it on to the plane. They were not re-booking flights at the airport, and the phone lines went to a voice mail message telling us to call back in a few days. I was stranded in Toronto with no phone and no where to stay. It's a week later and I still have not heard anything from from, even though I've called and emailed and sent snail mail."
Pros: "Crew was friendly."
Cons: "My wife and I were seated in different rows."
Pros: "Comfort, decent entertainment selection, crew was pleasant and professional, boarding was smooth"
Cons: "Food = bland mystery meat entree."
Pros: "Nothing. NOTHING."
Cons: "It took two hours to check my bag at the airport. The plane engine needed to be jump started, and I missed my connection flight to Paris. I had to spend an entire day stuck in Toronto, sick from terrible Hotel and airport food, cheap vouchers for terrible food, I missed my traveling companion who made the flight to Paris. I left my hat on the plane after the terrible flight in which they refused us any basic courtesies for the numerous passengers who were about to be stranded, and then the grooming crew kept my hat instead of turning it in to lost and found. Best part? Customer service told me that since I booked via Kayak, that I was not a valued customer and that they would not extend any courtesies to me for destroying my work trip itinerary."
Pros: "Overall service & friendliness"
Cons: "We got delayed, but this was not the fault of the airline. My bags were put on the wrong flight as well"
Cons: "There was no wi-fi!!!"
Cons: "One of the worst overall flight experiences. Flight attendants ignored assistance light, no entertainment ( only option was paying for an ipad), and blankets had to be paid for!!. Flight was so booked that we were late taking off. Poor flight attendants were obviously understaffed. Will avoid this airline when possible"
Pros: "The seats were comfortable and the crew was friendly. We were re-booked onto another flight by the time we de-planed, which took some stress away."
Cons: "The entertainment selection needs more variety. The food choices were just okay. The flight was delayed and we missed our connection. Also, our friend received a food voucher for the delay while we did not. Boarding can be a little chaotic."
Cons: "Airline oversold seats for my son's flight -- even though I bought my ticket back in April for a flight in November. This is absolutely ridiculous."
Pros: "While I do just like to have my legs fit in the seat, the room makes for a much nicer seven hour flight. The provided iPad setup is good for entertainment and the good is fine."
Pros: "service on craft was exccellent, friendly, enough time for the travel too."
Cons: "stupid automatic kiosk, they force us to take it even it wont work because of my name is too long. Have to wait in line and get bypass when using kiosk. Damn it we are in 2016, can you have smarter computer? I mean, I don't have a first name with 1,500 characters in it, when you FORCE us to take it, can it be useful one time?. And, the check-in was terrible improvising."
Pros: "Like clean flight and enough space between seats to stretch the legs."
Pros: "The price of the flight was excellent and the service totally reliable."
Cons: "Small aircraft for a fairly long overnight flight. Made it difficult to rest as the flight was full."
Pros: "Logan checking with own security checkpoint Boston to Toronto tv great Staff professional"
Pros: "The fact that I could charge my i phone..."
Cons: "The lax attitude to service and customer satisfaction there was a problem with the entertainment system, took over an hour to get attention... But no positive resolution..."
Pros: "Everything went smoothly. Everyone was pleasant and respectful."
Cons: "The variety of new movies was somewhat limited when compared to United."
Pros: "Staff on air canada flights are always pleasant. Movies make the flight go by quickly - good selection."
Cons: "The flight was delayed for reasons that were not communicated to the waiting passengers. The plane was there and seemed ready to go. Perhaps they were fueling up, unsure. Those around me were getting restless as many had connecting flights that were being impacted. Perhaps if updates were given as to why the delay was taking place, it would have settled some of the passengers."
Pros: "The we flight itself was fine. 787, good selection of onboard entertainment. Seats were a bit cramped but not too bad."
Cons: "Hour and a half late arriving. New flight plan, more fuel."
Cons: "Mine and my wife's legs did not fit. The seats were spaced much closer together than is standard, and this made the flight unbearable. I stood in the isle for most of the flight. To make things worse on this 5 hour flight, there was no video available to distract me."
Cons: "Flight got cancelled and no alternative arrangements made Worst thing the guy at front desk did not even announce the cancellation and subsequent impact Poor customer service"
Pros: "One bag did not arrive."
Cons: "We sat at the back with no windows and there was no entertainment except for an app available through wifi on our phones."
Pros: "We left a little late but the pilots made up for their lost time. We left around 8:40 and we still arrived early than the expected flight time"
Cons: "I thought the flight attendants could have been a little bit more polite when the spoke to guests.you can tell they we trying to make the boarding a speedy process, but their responses to passenger ended being rushed and short."
Pros: "Service was great, food provided on our international flight was delicious and more than plenty. Beverages were tasty, the check-in and boarding process was very smooth and well organized. My wife and I definitely had a great experience."
Cons: "The sound and volume on the entertainment system were difficult to control."
Pros: "Better food like Emirates and clean like Air France/KLM"
Pros: "Comfortable pod seats on the 787"
Pros: "I had upgraded to economy plus for my trip from Toronto and asked for an aisle seat. The plane was full so I was asked to wait till I was called. When they called me back they gave me a free upgrade to first class. I am a gold status United passenger so that may have had something to do with it but I thoroughly enjoyed myself. The crew was wonderful, the food was excellent and the entertainment was terrific. I totally appreciated the ability to sleep over the 13 hour trip in the bed provided. I have not had such a lovely experience in many years. I thank Air Canada for their generosity and kindness to me. Sincerely, Doryth Deisley"
Pros: "The amount of awesome free entertainment. And the standard economy seat was roomy."
Cons: "Would like a snack on trip since it was 4 hours long. But otherwise pretty good."
Pros: "My bag was lost. I waisted 1 hour after the flight trying to find it. By the time I realized I won't be able to find it lost baggage counter was closed and air Canada didn't answer the phone. When I called air canada next morning it took half a day for the bag to belocated. None called me as they say they would upon locating the suite case. Then it took another 8 hours for the suitecase to be delivered to my house."
Cons: "I didn't like that none notify me when my suitecase was located. Then none fade any time estimate on when It was going to be delivered."
Cons: "Flight attendants rude, uncomfortable seats"
Pros: "Legroom on the AC Jazz CRJ-705s is amazing. It's within an inch of what you would pay upwards of $50 for on carriers like United for 'Economy Plus', but standard with every seat on this plane. Having seat back entertainment on this RJ is always extremely appealing (especially on a 4 hour flight like mine), and the movie selection is fine."
Cons: "I was in seat 20F on this CRJ-705, which is an exit row. It's not news that exit rows tend to get cold during the flight, but the air coming out at my feet near the door was absolutely frigid. I wish I had stuck a water bottle or something down there, I honestly believe it could have frozen. Needless to say I was happy to be on the ground to thaw my extremely cold toes. If you like to wear open toed shoes flying, never ever ever sit on an exit row window seat! On a different note, I was annoyed AC didn't even provide a nominal snack during the flight. They had a standard complimentary beverage service, but only food for purchase on a 4 hour flight."
Pros: "Great service"
Cons: "Crew barely friendly No food provided, had to pay a fortune for very bad food Had to pay for earphones"