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Scores according to KAYAK customer reviews
Cons: "Refundable tickets"
Pros: "Excellent service"
Cons: "All good"
Pros: "Service and overall cleanliness etc. was very smooth, good and clean. I sat in seat 1A both ways and as the first person to get on and off the flight found the process well laid out, easy, clean and smooth. I also got to witness the boarding process from inside while seated. Very professional and courteous all the way. The first class cabin was sparsely filled with ample space between us and based on how many people I saw getting on, I think the rear cabin must've been sparsely filled as well. More on the comfort aspect in the "what would have been bettter section" ... in short, the seats are the weakest link in the chain."
Cons: "My only gripe is about the seats fitted in first class for this Alaska Air leg (JFKSFO). Like most, my travel frequency has dropped so much that I can finally afford to pay full fare first for the few times I do need to travel. I expect that this will more likely be the norm than not and hope/expect that more among us who can afford to pay extra for the additional comfort, do so. The airline industry will need to keep that segment to get ahead of this seismic shift in travel patterns that 2020 has brought upon all of us. I was hoping to just sleep through it. I normally sleep well/easily on flights (at times, "too well"!) but could not do so on this leg. The seats in first class are just not meant for sleeping and are thus limited in their positioning ... brief napping is the best you can do - carry your entertainment/work or plan on meditating while fully awake. The base is for all intent and purposes, immovable (maybe a couple of inches back and forth at best). There is no concept of a foot rest in the design. The back locks into one of two positions - a vertical one for take-off/landing and a second one tilted about 15 degrees or so. That makes it impossible to stretch the body out while fully supported - so hard to go into relaxed/deep sleep for those who wish to do so. The front passenger seat of a common car offers more for a five hour road trip - something to ponder on, eh? Upgrade the seats ...the extra investment will pay for itself quickly in this age of reduced travel as you'll attract more of those who are lucky to be able to pay a little more to fly in comfort for the few times that they need to. Additionally, sleeping passengers are often the easiest/cheapest to service!"
Pros: "The crew was good. The problem was our Qantas flight from Auckland New Zealand, to Sydney, Australia, to San Francisco, to Seattle didn't sync with Alaska Air. We arrived in San Francisco after a very long flight. We had gotten our boarding passes in Auckland. When we went to board in SF, there was a glitch and they wouldn't let us board. It took a long time to get that fixed. We missed our flight (with our luggage on it), and had to wait several more hours. Plus Alaska Air had cancelled a flight mid morning and the trickle down result was many people were stuck and waiting on flights. Then we had to wait for a crew to come, then they found something wrong with the plane so had to get in a new plane. It was a long and hard day for everyone."
Cons: "I don't know how you sync airline tickets but if they had synced as they were supposed to, none of this would have happened."
Cons: "Waiting on one way too long. More than 1hr"
Cons: "We landed almost 2 hours late and we missed a very important reservation. I am very disappointed."
Cons: "reservation changes were not communicated well and kept changing"
Cons: "This was an old aircraft with very uncomfortable seats (even in first). Was not worth paying for the upgrade, especially for a red-eye."
Cons: "WIFI was not working"
Pros: "Everything was superb! The airline I prefer did a great job! The seats, the food selections, the staff - everything!"
Cons: "Nothing. Everything was just perfect!"
Pros: "The crew was great, the plane was clean and updated, the in-flight entertainment was good."
Cons: "On both of my Alaska Airlines flights we took off later than scheduled, by over 15 minutes. It could have been due to the congestion at LAX. And the seats were comfortable if not a little cramped. I also wish we would have been offered adult beverages on my late flight into SFO -- helps for sleep."
Pros: "Friendly crew Free movies helped pass the time"
Cons: "No worthy"
Cons: "I was not notified that my card was declined and this caused a ton of delays"
Cons: "The plane was amazingly cramped."
Pros: "One flight attendant was incredible! I dropped something and she helped me find it."
Cons: "Once getting on the flight we sat for an hour, the seats were very Uncomfortable."
Pros: "Crew was super nice and plane was quite empty"
Cons: "Take off got delayed (not in Alaska Airlines' control though), but all in all a very pleasant flight."
Pros: "Service. Comfortable plane."
Cons: "Alaska has utterly ruined Virgin’s first class experience, and the food is garbage."
Pros: "Service always good!"
Cons: "Nothing I can think of yet."
Pros: "The in-flight entertainment was great."
Cons: "Not sure how much control the pilot has over turbulence but it’s pretty rocky and his landing was terrible. my flight attendant I cannot remember her name , Was an older lady with red hair she was very rude did not care for her very much."
Pros: "Attitude of the crew"
Pros: "I like the idea of allowing pre-boating for families with small children or elderly parents to some extent"
Cons: "I did not like that the airline allowed more than 1-2 people to accompany 1 small child when pre-boarding. I happened to be able to go in with the general boarding but was one of those who was first in line within this group. My seat which was 5C already had no overheard room!!! It appears that 1 child was accompanied by 4 adults when they pre-boarded and in addition to their carry-ons, they put their foldable stroller, backpacks and totes in the overhead bin!! The airline announced a request for people to leave the overhead bin spaces for bigger carryons but does not enforce it. Flight attendants should not feel uncomfortable actually asking to whom the backpack or tote belong to and tell passengers to put those under their seats. Somehow, passengers need to be educated on proper etiquette. Also, pre-boarding should only allow 1-2 people to accompany a child or an elderly person. Pre-boarding should not be taken advantage of by all adults traveling with those needing it."
Cons: "I don't normally leave reviews, but words really can't describe the nightmarishness of what should have been a quick four hour flight from San Francisco to Washington. Seats for my wife and I were not where I had reserved. Plane had one working lavatory for a cabin of 150 economy passengers. This resulted in a line that stretched the entirety of the single aisle of the plane for the majority of the flight. The second toilet simply had a piece of paper with sharpie that read "DO NOT USE!!" There were two attendants, one of whom wore a t-shirt and was mostly indistinguishable from the passengers. Didn't get so much as a cup of water until over two hours into the four hour flight. No snack, but that's the least of my complaints really. The attendants spent most of the flight in the back of the plane discussing their new vacation lottery and where they were going to go out drinking when we landed–I know because the rear of the plane was where I ended up, forced to smell the single working toilet, in a seat that didn't recline."
Pros: "Crews were helpful. Flights were on time. Snacks were good."
Cons: "The screen says to Portland but it was actually for a Los Angeles flight. I almost boarded in the wrong flight."
Pros: "The flight took the blink of an eye."
Cons: "I would have liked to have been woken for the food dispersal and being over 6 feet O cannot say enough about adequate leg room or lack thereof."
Cons: "In the SF airport, your crew accepted me to pay for $25 for putting my suitcase into the plane. But then, she mentioned that the flight was delayed and there was no way that I can made my connection from LA to Indianaplis. So I was given a boarding pass with my suitcase ($25 paid) only to LA. The front desk asked me to try other ways when I arrived LA to see what can be done. When I entered into the gate, your CS changed my flight to UA after I have presented my case. However, I had to pull the suitcase out from Alaska, paid another $25 to United and started the trip all over again. All the while, your crews expected me (an alien from Asia) that I should have known every thing get it through, or to claim my suitcase charges. I am really disappointed for the lack of understanding. To you, it may be something happened so common everyday. To me, I was totally lost to handle this."
Pros: "Everyone is so nice. Easy & reasonable price."
Pros: "Not much"
Cons: "Just about everything"
Pros: "free drinks"
Cons: "Slow and disorderly boarding at SFO"
Pros: "Arriving at destination"
Cons: "The flight was delayed 90 minutes and there was very little communication regarding why. It would have been less frustrating if we knew the reason for the delay."
Pros: "The movie selections,keep me occupied"
Cons: "The constant walking,was way too much,sure folks walk up and down aisle for restroom breaks,but this guy across stood in aisle forever with his butt facing me,smh,never saw so much up&down before,zouks I sat with an ansy toddler"
Pros: "That the problem was eventually fixed."
Cons: "I arrived at the SFO at 715. I checked in and went straight to my gate. After sitting in the gate area just a few minutes, the women at my flight desk announced a delayed flight(flight would depart at 10 instead of 855) The asked that passengers come retrieve their meal vouchers. She checked my boarding pass and I went and ordered myself dinner and returned to sit down close to 9pm. I waited for the screen to change for the new flight information but it never did. The terminal was busy with music and basketball finals.lost of mumbling announcemrnt so I kept checking my flight screen and it still had the original flight. I sat waiting. All of a suddent the tv changes and it’s a different destination??? I got up and asked why my flight wasn’t posted and she told me ‘sweetheart your flight left 20minutes ago.’ I was shocked. How could this happen? She informed me i’d missed my flight that was never delayed. I was so tired and worried and she kept calling me sweetheart. Telling me there were mo more flights but that she’d put me on a 6am the next morning. With my disability I was so worried I pushed and pushed and spoke to both counter airling people. Finally, I got mad and she put me on united. I am so upset about the whole ordeal. That was a surreal awful experience that had me crying on the way home."
Cons: "We only had one drink for a 5 hour flight! Took two hours until we were finally able to get a glass of water."
Cons: "Slowest boarding process of my 3 Alaska flights today"
Pros: "The crew were great, security at the airport took over an hour to get through so I arrived at the gate 10minsbefire takeoff. The crew were great in getting me on board and checking my luggage was still there t"
Pros: "Plane was a little warm, air didn’t work great, also delayed on the runway for about 45 minutes before takeoff"
Cons: "They delay on the runway"
Pros: "Terminal 2 in SF is great...whole vibe plus food and seating options are top top...SeaTac needs to up their game feels makes it feels like a food court at a subpar mall."
Cons: "Wish there was in seat inflight entertainment like Virgin America."
Pros: "The attendant who helped me was extremely helpful in arranging for me to be on the next flight to Portland, out of San Jose. She called and arranged for a shuttle to pick me up in San Francisco and bring me to San Jose at no cost, and provided me with a flex ticket so that if I missed the next flight I could be on the subsequent one. (I did in fact make it -- just barely -- onto the 11:15 flight out of San Jose, so when all was said and done I landed in Portland about three hours later than originally planned. As it was a very short trip, I'm quite glad that I only lost the time that I did.) Thank you, Diane (Diana?), for all your help."
Cons: "I had originally been scheduled for an 8:45 am flight out of San Francisco. As I was leaving for the airport at 6:30 I received a text saying that my flight had been delayed until 10:08. I ended up arriving at the airport around 9:00 and making it over to the service desk around 9:20, at which point I was told by one of the attendants that the flight had left at 9:18 and I should have been at the airport two hours early. There was no acknowledgment by this particular attendant that I had been given wrong information by the airline that had resulted in my missing the flight."
Pros: "it made it on time.... we travel / fly a lot. First time with Alaskan an was far from impressed"
Cons: "All out of food... morning flight an no warning or anything g. We could have ran an got something before boarding started .... they drive the cart by with what I guess... the only 2 options of each category for the first 10 people... to then say... o sorry we have nothing.. An no compensation for it but sorry.... do u a humus pack for 8 bucks.... then one second later when my wife decides she wants it... they say they just gave away the last one... it was redic. Not to mention weren't even all the way in the back Glad to see a few people up front able to eat..."
Cons: "The landing at SFO was very hard and a couple of was made very scared startled sounds!!!!"
Pros: "Missed my flight at it was rescheduled for $25 without asking a questions"
Pros: "The in flight cookies were deliscious"
Cons: "I arrived to my gate about a half hour before boarding was set to start. An employee greeting me recommended I use the restroom because the gate was down an elevator and in a portion of the airport that did not have accessible restrooms or food options. She cautioned against returning late later than ten minutes before boarding. I returned about ten minutes before the scheduled boarding, only to be told there would be a delay, which wouldn't be an issue except that it took over an hour and sounded like a standard, foreseeable safety process due to the plane being out of the country prior to our flight. Then we were shuttled to the plane on a frigid bus, which at one point stopped so suddenly several passengers and baggages were sent to the floor. And then, after finally taking off, the in flight wifi did not work. After landing in Portland, there was a 45 minute delay because "a vehicle is parked in our gate." Ultimately, we flew safe and sound, but the discomfort caused by the cold bus transports, poor bus driving, foreseeable delays, and a parked vehicle was really unacceptable. After this experience, it will be hard to choose Alaska Airlines in the future."
Pros: "The flight crew was good, and the flight was quick once we got on the plane - which was 1 hour 45 minutes after we should have!"
Cons: "I got on the second leg of a flight from Seattle to Palm Springs at San Francisco. First, the flight arrived an hour late. Passengers from Seattle said that the loading crew somehow dented the wall to the luggage area (?) and they had to inspect it before flying. When it finally got to SFO, we boarded the plane at first, and then had to deplane back into the airport because they had (over?)filled the wrong fuel tank. So they had to empty that tank and fill another I guess? Don't know if the tank they filled was on the other side of the dented luggage area. The announcements from the desk were puzzling, and tended to be every 10 minutes telling us to wait 10 minutes instead of giving a good estimate so we didn't need to stand at the gate the whole time. After about 50 more minutes we boarded again and the plane took off OK. But there needs to be serious improvement in communication between the crew on the ground (gas & luggage etc) and the pilot and the desk crew, and between all of them and their paying customers."
Pros: "The boarding process was unhurried and they offered free checked bags to keep the overhead storage from overflowing."
Cons: "The noise level in the cabin was high. I'm glad that I have Bose noise-cancelling headphones."
Pros: "Flight personnel were focused and expedient. We arrived on time."
Cons: "First time flying Alaska outside of the Mainland. For a five hour flight, surprised there were no complementary meal service. Only beverage cart services. Flying five hours to Maui, Hawaii is a bit different than a 1 hour flight to Portland or Seattle. Price of Alaska economy ticket no less than their next competitor (i.e., Hawaiian Air, etc.) on the same flight route offering meal service. May want to rethink pricing model?"
Pros: "I really enjoyed the professionalism the ticket people at the counter. they were very helpful and very pleasant. I like both alaska airlines and virgin America. I never have a problem when I fly with them."
Cons: "the only thing that was unpleasant was my boyfriend was missing a phone charger and some cigars out of his suitcase. it must of happened through customs or the baggage handling."
Pros: "Service was excellent as always. I was cold and reluctant to say anything. Seemed like lots were asking for hot drinks and bundled up so the stewardess asked the pilot to crank up the heat. (No one had requested this!) At that moment I realized, many of us are afraid due to recent things on the news. I am a frequent and long-term traveller so if I felt it, you can be sure others do too. It is an industry problem, not your fault, but Alaska has to address it. Even if people don't know that they are angry or afraid, they are going to be reactive--aggressive or passive and/or resistant.... I would encourage you to bring the issue to the surface and remind your travellers on every flight that they can expect excellent service, pleasant responsiveness. Say something or do something that gets at the idea that the Alaska staff is protective of each passenger. One idea would be to have the stewardess remind people of the call light and encourage passengers to use it if they have any questions or concerns, or come see them in the back when it is safe to leave the seat."
Cons: "Better and clearer instructions about clearance and travel documents related covid"
Pros: "Lots of space"
Pros: "Very pleasant and accommodating crew. On time."
Cons: "Not crazy about the breakfast, but appreciated food."
Pros: "Seats comfy. Crew super nice. Food good. Great beverages. Just really wonderful."
Cons: "Less salty snack option."
Pros: "Flight was the best ever"
Cons: "Screens on the seat"
Pros: "Crew and mai tai were great"
Cons: "I would have liked an option to purchase a lei on the Maui side of the arrival. Also the seats were particularly uncomfortable coming from southwest even"
Pros: "I love the energy of Hawaiian Airlines I truly feel the Aloha"
Cons: "My bag was lost ~ that's frustrating. This is an aspect of my travel, but overall my flight & experience was groovy."
Cons: "Four hour delay..."
Cons: "Seats selected at booking were reassigned to back of the plane.We were traveling with another couple, their reassigned seats were not near us. Very disappointing"
Pros: "Accommodating ticketing agent."
Cons: "No in flight movie"
Cons: "no on onboard at-seat refreshment service, meals were inadequqte to be called meals, seating legroom poor. Unlikely I would reserve HawIian in future."
Pros: "So so happy I got the upgrade to 1st class! The seats were comfy, the flight attendants were so kind and the food and beverages were delicious."
Pros: "One of the worse flight experiences, if not the worst. The crew was indifferent and disrespectful to our dietary restrictions on a 5 HOUR FLIGHT! It’s worth noting that when I say “our”, I also refer to my visibly pregnant wife. We asked one crew member for water (WATER!) and were told they ran out. Moments later, the same crew member was passing out water bottles to other passengers. There’s much more to say about our flight, but if theses two instances don’t prompt a change, then the rest won’t matter anyway."
Cons: "Did not like anything about this flight!"
Pros: "The extra touches that used to be normal and then every airline took away, like meals! Complimentary cocktail was a bonus too."
Pros: "Amazing staff. Serving complimentary food and complimentary cary on baggage check in. Provide free drinks and entertainment."
Cons: "no vegetarian food options so all the other passengers ate except for me and my travel partner"
Cons: "Hawaiian airlines put me on a different airline, with with layovers and a late arrival, lost my checked bags, and treated me like it was my fault. I made reservations over a month ago and Hawaiian airlines couldn't care less about me."
Cons: "Flight delayed 5 hours. Missed conections. Lousy 10$ voucher. Poor service."
Pros: "The flight was on schedule and landed in Maui as scheduled. The bags were delivered within 20 minutes of arrival. The plane was clean and the crew was professional, polite and helpful."
Cons: "Flight was delayed 6+ hours and no alerts or messages sent to passengers even though it was a 7:30am flight. I would have expected to receive an email or text."
Pros: "Our flights were delayed in both directions!"
Cons: "The long delays. Also we were seated st the very end of the plane and were not able to change seats."
Pros: "The crew in the boarding area were gracious, kind, and as informative as they could be in this situation."
Cons: "1) They neglected to check and fix their navigation system. So, we all had to wait 3+ hours for them to do that on our time. 2) They gave us a voucher but only for food. Due to the long wait time, many of us wanted to purchase a magazine or newspaper to read, but that wasn't allowed. 3) My seat was stuck in the upright position. So I was forced to sit that way for the six-hour flight. 4) Passengers were forced to watch and listen to commercials - ridiculous when we're paying them to fly me not pester me with selling. *Conclusion: I'll never fly Hawaiian Airlines again.*"
Pros: "I am so happy you sent a survey! I have been wanting to sen a compliment to the women that was at the gate counter the day of my flight 11/30/17 flt 41. I watched her handle multiple difficult situations. In a severely stressful moment insane her handle with such grace and professionalism. She deserves a personal pat on the back and a raise:)"
Cons: "Customer service"
Pros: "Wow talk about inflight service our flight home on American may now seem sub par"
Cons: "Not enough leg room though I’m 6 foot 5 most of the time there isnot"
Pros: "Let me think, food was free. Some of the staff was friendly. Glad was the flight was quick, because I don't think I could deal with that staff anymore than the few interactions I had with them."
Cons: "Lets start with the boarding process. Its not organized and just a huge mess. This zone boarding thing is very old school and no where is there a screen saying which zone is boarding, you have to listen for the quiet announcement and hope you heard it correctly, because they only say it once. When on board, the staff I dealt with was having a bad day or something, because slamming drinks down on tray tables and cups in to a half full cup must be the norm. The passenger next to me mentioned that the staff was very rude to me, as I was pretty passive at the time. The seats are somewhat comfortable, but when the staff tells you not to lean back because the lady behind you doesn't have enough leg room, then whats the point of paying for comfort plus. The food may be free, but if you want some sort of entertainment, TV shows or movies, it isn't free. Everything must be paid for on this flight. You pay a pretty penny to get on these flights only for them to up-sell you on everything! This airline needs some major changes to staff and technology."
Cons: "We picked seats online next to each other and got separated during check in with different seats"
Pros: "The brunch was a great touch, was actually our first time in First Class. The tablets were nice for passing the time."
Cons: "My only (small) complaint is that my seat wasn’t working right, the recline feature didn’t work at all, and the leg rest was kind of wonky."
Pros: "Service and accommodations"
Pros: "The flight was comfortable"
Cons: "They changed the flight time on my return from OGG to SJC and I missed my Southwest connecting flight to SNA. I had to fly into LAX arriving after 11pm and had to take Uber home which cost me $40. I tried to have me fly direct from OGG to LAX but they wanted to charge me $235. I had made reservations way in advance and did not anticipate changed flight times."
Cons: "Every time the flight attendant walk by there was a strange odor, maybe onions. When they past out some bags of Hawaiian potato chips, the bag had that odor and we then thought it must be the chips and from her being around them. We decided not to eat them and carried then off in our carry on baggage The next day I was hungry and decided to eat a bag. The odor was gone and the chips didn't smell at all Turns out it was the flight attendant. Maybe the type of food she consumes or her clothes were around a lot of garlic and onions Hope she is not on our return flight"
Cons: "I think it is ridiculous that the airline provided in seat entertainment but all movies and shows needed to be purchased"
Pros: "Crew was very friendly and cheerful. Lots of them and they worked efficiently and quickly."
Cons: "It was freezing the whole time. My bad for not requesting them to make it warmer. Lots of people put on jackets or sweaters so I wasn't the only one."
Pros: "The staff was superb and friendly!!!"
Pros: "Boarding was smooth, plenty to drink."
Cons: "Seat computer with entertainment would have been nice, a healthier meal would have been appreciate, the overhead bins should fit two carry-ons."
Pros: "Very pleasant flight flight attendants very pleasant and proffesional"
Cons: "In the past I have had bad expierence not with the flight crew but with the custumer service representatives behind the counter They are very unproffesional and rude I only fly Hawaiin if I dont have to interact with them and itis yhe Kahalui airport Wilma"
Pros: "The food and service.."
Cons: "Too many passenger"
Cons: "Everything! I realize mechanical failures happen but we were delayed over 5 hours with no refund or credit and then instead of lunch we were handed boxes with cookies and a beef stick that I wouldnt give my dog. then to top it off, Our entire day was ruined and couldn't make our non-refundable dinner reservation in the evening which cost us $85 per person!"
Cons: "No wifi or ability to plug in devices"
Cons: "5 hours late."
Cons: "We boarded a hot plane. The A/C was turned on then we smelled kerosene. We de-boarded and sat - the gate crew were fine but really didn't know what was going on. After repeated erroneous emails from HAL, the flight was actually scrubbed until HAL could get a crew and plane from Honolulu. The emails actually gave us new departure times that had already passed!) Thanks to some terrific work by the HAL gate crew, we were able to get seats on an Alaska flight. Five hours later than our original schedule but much better than our HAL schedule which finally left 7+ hours after schedule."
Pros: "Nothing really."
Cons: "There was a late gate change which sent passengers to the other side of the terminal and resulted in a 30 minute delay."
Pros: "I loved that they had a vegetarian option."
Cons: "Better inflight entertainment would have been nice."
Cons: "Let me start by saying.. I never ever leave negative comments; and two, I apologize for th long winded message.. but I'm still fuming!! My husband and I both had smaller roller carry on bags traveling with us. When we approached the plane through the gate, the Hawaiian Airlines staff told us there wasn't anymore room for our bags, and that they would have to be checked. Whenever this has been done on other airlines, they always return your bag to you as soon as you get off the plane... not this time! Our bags were sent to baggage claim, and we had a connecting flight with a very short layover window! This means that we were FORCED to leave the airport area, retrieve our bags from baggage claim, go through security AGAIN and almost miss our connecting flight! I expressed to the crew immediately after we got off the plane our situation and that we were never even given an option to give them our bags as we would have never opted in for going all the way out and all the way back in to get to our connection (SO stressful!!). Make a long story short, the staff lied to us about where our bags were going, were NOT helpful when I told them that we needed our bags, and showed no concern or sympathy that we may miss out connecting flight because of their mistake. Winded, mad and extremely late.. we barely got on the connection.. NO THANKS TO THE HAWAIIAN AIRLINES STAFF! Will never fly Hawaiian again!"
Pros: "The drinks"
Cons: "Woke up extremely early rushed to the airport and then I saw my flight got delayed by 5 hrs And I didn't get any refund or a different flight I called Hawaiian airlines they told me to call Alaska because it's by Alaska And Alaska told me to call Hawaiian... I'm not book with kayak again"
Cons: "Requested a window seat for my disabled daughter in February for our July flight. Agent assured us she would be in a seat with a window. When we got to our seat there was NO window. Of all the seats with windows on this plane, how could someone do this? Then when we loaded they placed one of our carryon bags in the back of the plane. We had to wait until everyone departed before getting our bag. Never again on Hawaiian Airlines. Still have to take the return flight. Not looking forward to the flight..."
Pros: "The flight crew was nice."
Cons: "The plane was delayed by more than 4 hours. I had activities planned for the afternoon and had to cancel those. There was nobody from Hawaiian at the gate or in the terminal. There was no reason given for the delay. I later found out they had come in late the day before and had no crew on hand to fly... very bad juju from hawaiian."
Pros: "The staff on Hawiian airlines are great. Very very polite and friendly. They make your flight very enjoyable."
Cons: "That I had to wait till I got to the airport to get seats close to my husband."
Pros: "Feel comfortable, secure and like the customer service of all the staff surely recommend it to some friends and relatives of mine,"
"There was an enormous line at LAX trying to check in and check bags. Fortunately the staff were accommodating and allowed us to check our bags even after the deadline had passed -- but it was definitely an extremely stressful experience!"
"We flew First Class to LA from Denver on the Delta-branded contract airline - Sky West. On the way back, we flew First Class on a Delta Airlines owned jet, and the experience was so much better. The flights should have been comparable; but unfortunately cost-cutting by Sky West was evident."
"The terminal on my ticket was different than the gate number. We went through security and had to take a 15 min shuttle to a different terminal. Why not just go through security there? There were also no attendants at the gate to discuss seat assignments. My husband and I didn’t have seats together. Try on board crew was great, but the airport experience was lacking."
Cons: "More arm space and leg room for cabin"
Cons: "The check in process for Delta was a chaotic mess. There was no one to assist passengers, lines were crazy long. I overheard so many people complaining about missing flights and they could not get any help. I also think the amount Delta charges for luggage was insane."
Pros: "The entertainment"
Cons: "The boarding"
Pros: "The crew."
Cons: "Nothing was mediocre about the crew or delta. The other passengers around us made a 4 1/2 hour flight feel like 8 hours of hell."
Pros: "The crew did a good job in announcing the arrival of the flight and where we are at and how far we are flying overall did an excellent job"
Cons: "If they had orange juice lol"
Pros: "The crew was amazing"
Cons: "The plane change in LA was confusing & not very clear."
Pros: "Excellent crew."
Cons: "Gate agents were a little snippy."
Pros: "Friendly crew"
Pros: "Friendly crew"
Pros: "Crew was great!"
Cons: "Airline was operated by Delta Air. COVID precautions with distancing on board were not followed. Flight was overcrowded- hardly any empty seats between passengers."
Pros: "Easy boarding and very nice crew"
Pros: "Social distancing, purell wipes were handed out, food and water handed out in a baggy."
Cons: "everything was great. I love delta."
Pros: "Loved it all. Thanks for helping me get home to Australia when other airlines couldn't."
Pros: "Middle seat was empty"
Pros: "crew was exceptionally kind and helpful. I felt they really cleaned up, sanitized, even participated sanitary clothes and hand sanitizer to everyone."
Cons: "Nothing, perfect. better than expected."
Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Pros: "There was plenty of space, good entertainment, it boarded fast, took off on time, and had zero issues."
Pros: "Arrived in PDX 15-20 minutes early."
Cons: "Social distancing on the seats"
Cons: "Delayed for an hour because of changing tire"
Pros: "The crew was absolutely amazing. I was HORRIBLY ILL the entire 6.5hour flight, vomiting LITERALLY every 15minutes in the bathroom. They took care of me in every way possible. You have no idea how THANKFUL I WAS AND AM FOR THEM. SO MUCH ALOHA FROM HAWAII, best flight crew EVER!!! PLEASE reward them"
Cons: "If I wasn't deathly ill right before I had to get on the flight!"
Pros: "The crew was amazing! They were all so nice and helpful"
Cons: "The WiFi didn’t work"
Cons: "Delayed 2 hours, huge inconvenience"
Cons: "... on top of that I kindly requested to speak with a supervisor and i was denied it. As a customer I deserved that. I would a ticket with Aerolineas and nowhere it said it was delta. I followed the baggage allowance explained on kayak website and on Aerolineas Argentinas. I took a bicycle which is free and i pay $100 to packed it as Aerolineas wanted. When I arrived it was a Delta flight and they told they don't allow bicycles and that i had to play $150. Aerolineas website and kayak clearly says that bicycles were free on my flight. I show the agent my ticket and that no where it said delta to consider what he was saying since it is an alliance but i was not informed about it. He said no and after wait there for a while before boarding i kindly ask to speak with a supervisor and the denied it and disappeared. I request a refund of my fee to you for providing incorrect information."
Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Cons: "Why use old planes for such a long flight? Toilet overflowed, poor quality tv, and only peanuts?"
Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Pros: "The flight was nearly full, but I lucked out. One person in my row did not show up, so myself and the other lady in my row had the benefit of having an open seat in between us. The crew was cheerful and accommodating. They did the normal beverage service, but also brought complimentary water and coffee 3x during the rest of the flight. This was greatly appreciated, especially after 5 days of drinking and partying. My buddies and I spent two and a half days in Las Vegas for a bachelor party followed by two days in the LA area for a wedding (yes we did it Hangover style) :) Thank you Delta!"
Cons: "My only complaint was that the flight was delayed out of LAX by about 30 minutes due to the flight in-bound being delayed. However, the captain made up most of this time in the air so it ended up being a non-issue."
Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Pros: "I liked the fact that were were able to watch movies complementary, staff was very kind and looked good and for the most part the air craft was spacious than United Airlines"
Cons: "I disliked the fact that their weren’t any charging station, I wasn’t able to to charge my telephone device previously but I thought I would be okay sonce air crafts that I have boarded have out lets to charge devices, was an inconviencesince I wasn’t anle to contact family. Also there was complementary movies to watch but there werent any head phones that were given, united aire lines provided us with head phones for entertainment."
Pros: "The attendant was most helpful. Because the flight was not full, she allowed us to sit in the exit row, window and aisle, with no one between. I'm a tall person, so the extra leg room was deeply appreciated. I give her and the airline high marks."
Pros: "Food was ok."
Cons: "Flight attendants could have been a little more friendly and helpful."
Pros: "Had to cross terminals and the pathway was closed due to an international flight landing (poor planning on LAX part) so had to exit and reenter terminal through TSA. Flight delayed an hour then cancelled due to control panel failure. 10pm flight became 12am bus (and originally told it was 11.15pm bus which was "stuck in traffic" when google map traffic was all green). Got back to SD 4 hours after scheduled time."
Pros: "The flight was on time."
Cons: "This was an almost 6 hour long flight, LAX to OGG. The aircraft was older and for a 6 hour flight, they really should use a bigger and newer aircraft. The entertainment systems on the back of the seat worked sporadically and the PA system was too loud and every time the PA system was used while we had our headsets on, it was excruciating We had no warning in order to remove our headsets before it blasted into our ears. We were amazed that after paying a considerable sum for our tickets and being in the air for 6 hours, there was limited meal service and we were required to purchase a sandwich in order to eat. I fly Delta frequently and this was by far the worse flight I can remember."
Cons: "To be clear, I do not have an issue with overweight people. That being said, I was put in an extremely uncomforatable position on this flight. My seatmate was a woman who easily weighed 400 pounds without the slightest exageration and was 5'7 at best. She carried all of her weight in her midsection and behind, which was truly uncomforatable for us both. As she attempted to squeeze into the aisle seat it became apparent that with the armrest down it was not going to happen. She raised the armrest and finally maneuvered into her seat and part of mine also. Not only was her bottom in my seat but her stomach was resting on my entire right leg. It felt like a toddler was sitting on my lap. This was beyond uncomfortable and embarrassing for us both as it was clear that she knew how intrusive this was and kept apologizing. My leg went to sleep after about 15 minutes so I asked to be let out. I approached the flight attendent and requested that my seat be changed to which she responded that the flight was full. I know it wasn't because I could see an empty seat about four rows in front of me. Finally I sat back down but every 15 minutes or so she would get uncomforatable and get up to stretch. The first time it was a welcomed break, until she came back and flopped in her seat with so much force that it felt like someone had ran and jumped in my lap. This occurred 4 or 5 times during the flight. I am not sure what the policy is for obese passengers, but it should be relooked. As a passenger I should not be put in a position to address another passengers weight. I also should not have to pay for a seat and only get to use 2/3 of it. Lastly, no one should ever be allowed to put their body parts on top of another persons lap and that be considered ok."
Pros: "Early boarding for family. Flight crew was decent"
Cons: "Super cramped seats. Entertainment system was broken. Only small snacks and drinks for a 5.5 hour flight"
Pros: "The staff was very helpful and kind."
Cons: "The wifi did not work, my seatbelt was literally broken/unattached, they had no coffee. This may seem minor to some but when you are at the airport at 4 a.m with a child you don't expect all yhese things to happen."
Pros: "Crew was very good and nice on the flight"
Cons: "Flight terminal was changed about 30 to 45 minutes before boarding Flight was delayed due to AC problem Configuration of the plane was terrible. Little leg room but the windows did not align with the seats so a window was shared with two rows making it challenging to open or close a window without disturbing the passenger in the other row with whom the window is being shared. No charging outlets in the terminal or on the plane. Plane had no food to offer for purchase. Expected better from Delta."
Pros: "Hassle free left on time arrived early San Jose nice airport and drive to red wood city picturesque Staff friendly and cookies great"
Cons: "On this occasion I actually enjoyed it all"
Pros: "For the first time in a ling time I felt if I dropped something I didn't have to kiss it goodbye. My knees and back didn't hurt by the end of the fight. I know longer felt like a sardines in a tin."
Pros: "My Delta flight was a code share with Virgin Atlantic. A pleasant flight overall with my first impression being an airline with current popular music playing in the background and flight attendants cheerful. Since I was traveling alone, I opted to not purchase my seat prior to my flight date, instead I chose my aisle seat within 24 hours for free. I checked in my one bag and found out I had pre-checked so my security check went so smooth at the new terminal 2 at LAX. Looking forward to my flight back on June 15."
Cons: "Had a toddler behind me crying and screaming the last 40 minutes of landing into Heathrow because she couldn't sit on her mother's lap and made it quite unbareable for all of us in the vicinity. Wondering if there was an alternative way to handle the situation."
Pros: "Seating was nice...comfortable. Lighting was good, captain wasn't too chatty :)"
Cons: "This flight attendant was just terrible. Wish I could remember her name for this review... She had about half of the First Class cabin offended as soon as meals started getting served - I didn't see ANYONE around me that got what they asked for, and then when people stated the issue, she didn't respond very well. I tried to take things in stride (first world problems?) but it is a bummer to pay extra for the first class treatment and then to not have that great experience, especially on back to back 5ish hour flights."
Pros: "Sitting in the exit row (52H) gave me lots of space and the temperature was great."
Cons: "My original flt KE018 on 03Apr17 was a different story; had adequate space, but the temperature was warm making it uncomfortable to sleep during the 13 hour flight. Unfortunately, the A-380 does not have manual overhead air vents."
Pros: "Worst experience ever."
Cons: "While my experience with Virgin Australia was good, I will not book with them due to the co-share with Delta Airlines. I missed my connecting flight from LAX to JFK due to additional security screening. As such I was advised to head to the Delta terminal to be booked onto the next available flight to NYC. After waiting over an hour in line to be seen by a staff member, I was told that they couldn't change my ticket as it was a Virgin flight. The same staff member didn't seem to even understand the concept of 'co-share', and also told me that because I booked through Kayak and not Delta that they could not help me. This makes me think that booking through a third party is a risky move. I was told there was absolutely nothing she could do, and that I would have go to a Virgin Australia Counter. This involved taking all of my luggage from Terminal 5 - all the way to Terminal 3. I was assisted by Virgin Australia, where they apologized for my experience, and confirmed that it was Delta's responsibility (and that they were capable) of rebooking my flight. Virgin booked me onto a later flight, but I still had to walk back to Terminal 5 (Delta) to give them my checked luggage. I was once again told that I didn't have the right ticket (details listed Virgin and Delta flight number - so this was way too confusing for them). Finally they printed my a boarding card and took my bags. I then ran through security and to gate in time for my flight. Flight was fully booked, due to a many people no doubt experiencing the same thing. Food was awful. Was a big step down from the Virgin flight in every aspect. There was not a single Delta Staff member who would even try to understand or be helpful. I will never fly with Delta again."
Cons: "Smallest plane ever. Absolutely no leg room or overhead space."
Pros: "A very pleasant experience, nice crew."
Pros: "The flight back to Columbus made up for the flight from CLT to SJC."
Cons: "This was a multi city, round trip starting out of CLT. My connection was way too close, and we missed the connection due to a mechanical problem. The lines to get vouchers were super long, and the hotel was not the best. It was way after midnight when I got to the hotel, and I did not feel safe staying at a Quality Inn. I had to walk to my room outside, and had leave in the morning in the dark as well. I was traveling alone. Please put your passengers in a better hotel, closer to the airport. I did not expect that from American Airlines."
Pros: "Flight attends are very friendly."
Pros: "Great flight"
Cons: "Running out of bin space by Group 3 is just wrong."
Pros: "It didn’t happen"
Cons: "It didn’t happen"
Cons: "Never made it. Stranded at LAX."
Cons: "The crew, the whole experience,"
Pros: "Easy check in and boarding"
Cons: "Flight was delayed 45 minutes while sitting on runway"
Pros: "delivered as expected"
Cons: "drink cart earlier and more often"
Pros: "Crew on board was nice."
Cons: "Boarding was very unorganized. I thought families traveling with kids would get priority boarding before main cabin."
Pros: "Comfortable flight and was able to get a couple hours of sleep in."
Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Cons: "Crew very good"
Pros: "Friendly crews"
Pros: "Good service."
Cons: "No power outlets."
Pros: "The flight itself was fine."
Cons: "All the choices to eat were laden with gluten, salt, and sugar. Surely a salad is no heavier than what they carry, but might not last as long. For those of us gluten-sensitive, watching our glucose levels, or salt intake there’s nothing. A 40 minute gate change from B29 to A11 in PHX was barely long enough to walk far less find and buy a healthy meal. Yet again I arose at 4am and had nothing to eat until after 4pm. ALL the airlines can do better."
Cons: "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."
Pros: "Flight was routine except that I was astonished and pleased that the movie was “Love Simon”. Thank you American for maybe helping to change some attitudes in the center of the country."
Cons: "The food is still laden with gluten. The only gluten-free option was peanuts."
Cons: "Flight was delayed six hours. Flight crew arrived late further delaying trip. Connecting flight missed. Promised hotel reservation by American were non-existent when arriving in Dallas. Had to try to sleep in airport. Will never willingly fly American again"
Cons: "5 delays with the flight. Had to Switch to a flight leaving from SFO and pay $60 for an Uber to get to SFO"
Pros: "Everything seemed to go as normal. We were able to get 5 seats together."
Cons: "Wasn't a dislike, but would have liked to board a little earlier with kids of age 5, 7, and 9. However, all was fine and staff were pleasant."
Pros: "I was upgraded and dinner was delicious."
Pros: "Friendliness of crew"
Cons: "Fourth roundtrip flight where I have been unable to use my upgrades to upgrade to first class on any of the four segments. What good are the upgrades?"
Pros: "The plane was comfortable, and the stewardesses were friendly. The plane was not full, so it was easy to get board and deboard, the toilets were clean with no lines, and the entertainment was top notch."
Pros: "Decent amount of bathrooms"
Cons: "I was shocked that we weren't provided better and more food for an expensive and lengthy flight. Also there were no head rest tv's. They plane seemed very old"
Pros: "First Class seating was of course better than economy."
Cons: "Flight to Maui had no Mai Tai drinks available, no heated towels, no dessert, barely any service from the flight attendant(s)."
Pros: "I was taking students and we had seats all over but they rearranged so my students could sit together. It was a nice flight with a friendly crew."
Pros: "British Airways I feel did everything to make it as best as possible."
Cons: "American Airlines (British Airlines partners) are a horrible airline. My 8 am flight has a mechanical issue. Which they kept up on the plane till 11. Now no mater what other plane I catch idmiss my connection in Dallas. Which means I don’t get to Paris on time. Which ruined my plans to surprise my gf and propose to her. It took one call to British Airlines to get me rebooked. Something american was taking hours. I still won’t make it on time but at least I’ll make it. American then misplaced my luggage and it took two hours to retrieve it. Turns out it was sitting behind the counter the whole time the kept telling me it would be on the baggage flame area."
Pros: "Entertainment was available in front of us on a screen versus an onboard app, which was much appreciated."
Cons: "Oh man, I have so many things I need to say. I tried giving AA a chance, but compared to when I flew on WestJest two months prior for almost the exact same trip (I flew to San Francisco versus San Jose that time), WestJet was by far more superior in terms of customer service, boarding organization, and friendliness. First of all, what bugged me profusely was the lack of seat selection and the crazy pricing for certain seats. On WestJet, the emergency exit seats were available without any additional cost, yet AA was charging $66 USD to sit there. Furthermore, seats closer to Business class also carried a charge of $25 (or something like that) - ONLY because you get to board sooner. I would understand if there was extra legroom involved, but really, it's just a matter of sitting and getting off before anyone else. If anything, those seats should be given to passengers who have tight connecting flights and need to get off asap. even in those cases, you shouldn't be charging someone almost $30 just so they can make it to their next flight that YOUR company arranged within such a short time frame. But the most annoying thing about my trip with AA was the fact that I had to take out all of my belongings from my carry-on and carry them in my arms because there was no room left in the overhead compartments. Excuse me?? How is there not enough room? So I had to walk with my laptop, my iPad, my Beats headphones, my laptop and iPad charger, amongst other things, in my hands to the aircraft. Thank goodness I found a plastic bag, because otherwise I probably would have lost something expensive on that plane. Furthermore, as I walked to my seat, there was most definitely places that I could have stowed my carry-on luggage in the overhead compartments. You shouldn't let people put things like purses and bags of food in the overhead, when those can be stowed underneath the seats in front."
Pros: "Comfortable seats, free private entertainment, very nice to be able to charge my devices. Our pilots were great."
Cons: "Still don't like that you have to pay for meals or snacks. I received two meals on my connecting South American flight. Stewards still not all that pleasant."
Pros: "Although the flight was delayed from San Jose and Chicago yet they reached as per original schedule time"
Pros: "Got to watch movies"
Cons: "Couldn't eat the meal both had dairy no other choice"
Pros: "Ease of boarding and on time flights"
Cons: "Leg room and entertainment"
Cons: "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"
Pros: "On time. Polite gate reps. Helpful crew. Smooth flight and on time."
Pros: "Legroom was decent and the flight was fairly empty. So lot of space."
Cons: "No vegetarian food though it was mentioned earlier."
Pros: "Smooth sailing. Staff pleasant and professional. Orderly flight"
Cons: "Couldn't check in on line. Flight was delayed. Boarding was hectic and disorganized. Everybody ran for the gate. Crew was prompt and not friendly. Upon arriving they announced that they did not have the Hawai'i agricultural forms, so we would have to wait until the "agent" cam on the plane with the forms, fill out the forms, and then disembark. The crew was not organized, so it took about 10-15 minutes to get off after we arrived in the gate (late) because they could not get people sit down and fill out the forms. Chaotic. I plan NOT to fly American again. Ever."
Pros: "We flew safely!"
Cons: "The flight was delay. Then, my partner & I were given assigned seats separately until I requested seats together and we were given the last one at the back where you cannot recline the seat. It was very uncomfortable!"
Cons: "Not letting me know my first leg was operated by AA was very confusing and frustrating. I couldn't find Westjet at the airport at all. Had to guess from the departing time!"
Pros: "Boarding was fine. We started late but they managed to get us to our destination on time so I made my connection with no problem."
Cons: "I had on a jacket but I was so cold I was shivering. I asked if I could have a blanket but I guess they don't have those anymore. The stewardess did ask them to give us a little more heat but it must have gotten turned back because I was shivering again by the end of the flight."
Pros: "The gate agent was able to find me another option."
Cons: "The phone agent was really bad at helping."
Cons: "The flight was not smooth, it seemed like the pilot didn't know what he was doing. I arrived an hour early for my flight and my bag got left behind. I'm only here for a day and a half and my bag won't reach me for another 24 hours. Really poor experience with AA."
Cons: "Looks ghetto and no wifi"
Cons: "Checkin was a nightmare! Not clearly marked and very confusing at LAX."
Pros: "efficient, courteous staff"
Cons: "The delay my fly canceling poor communication I miss my dates etc"
Pros: "My flight was delayed and this is the second time Emerican airline will not give us at least food vouchers to help us out. The receptionist act careless about your situation, I'm still Stuck in Phili where I wa supposed to meet my connection flight, I had to spent the night at the airport!!! American air line is know for this type of dilemma, I will never again fly with American again. I just don't understand how they are not liable for anything at all!!!"
"Great price and on time, don’t let the bad behavior customer return, restricted them for life."
Cons: "Redundant checking of travel documents could be unified I suppose. I do understand international travel peculiarities may be hard to overcome"
Pros: "The seats were fine and the plane was in good shape."
Cons: "The food is mediocre - everything has meat in it and they use tons of plastic. Also, the plane was late getting to the gate. This wouldn’t have been an issue had the pilot not decided to off board and then re onboard cargo (the commercial stuff they get paid to carry). This took about 20 minutes and then after the winds changed, he decided he could load more passengers. So despite having the doors locked and getting ready to leave the gate, they opened the doors up again and boarded more people for the next 40 minutes. So they chose to make a delayed flight even more delayed (on Christmas Eve). So we inevitably missed our connection in sydney and had to pay a change fee since it’s a different airline. Thanks for the Christmas gift United - you always know how to disappoint your passengers."
Cons: "THE TEMPERATURE WAS FREEZING. THE COLDEST FLIGHT IVE EVER BEEN ON AND IVE BEEN ON A LOT. IT FELT LIKE IT WAS 30-40 DEFGREES."
Pros: "Seats and entertainment"
Cons: "One syaffmemberrude butall not very friendly orhelpful no food to purchase on board which meant we had absolutely nothing to eat until landing not good when ad ertise that you can purchase on board also paid 50 dollars for checked bags but ihadconfirmed with your airline theywereinyheprice along of gimethecrewwalkedpast with coffee withoutaski gif wanted one"
Cons: "Take off was delayed by 75 minutes due to mechanical problem and paperwork. Crew and flight were fantastic but it seems they could have discovered the mechanical problem prior to everyone boarding the plane."
Pros: "Very friendly cabin crew. Sufficient food, quite tasty."
Cons: "Extra charge for spirits. Only beer or wine complimentary. Poor headphones and image quality so overall entertainment mediocre."
Pros: "The crew was top notch."
Cons: "Window was missing the shade. Food was tough (roast beef)"
Pros: "Landed early"
Cons: "No wifi or substantial snacks/dinner. Paid for bag"
Pros: "The TV shows and movie collection is good."
Cons: "Horrible food, no complimentary drinks on economy plus seats. UNITED lost my luggage again (2nd time this year)."
Cons: "Very cramped with staff who I found overbearing. Not the most pleasant experience."
Cons: "Delayed for so long! 5 hrs"
Pros: "The person at the United customer service desk was able to book me on the next available flight to Reno (after missing my original flight mentioned above) quickly and efficiently. Boarding was fast."
Cons: "I was late to my original flight and the United personal that I talked to at the gate was very rude. I asked if the plane was still boarding and all she said was go to customer service. I know I gave her a questioning look because this did not answer my original question. She repeated her statement again this time pointing. I would have preferred that she tell me that the flight had finished boarding but customer service could help me get on another flight. I feel that would have been more professional. My new flight was also an hour late"
Pros: "The agent in San Francisco was awesome and even went out of her way to bump me to a better seat. Leaving Portland was easy, crew were super organized!"
Cons: "No entertainment systems were working at all. Leaving San Francisco to kahului we had so many unruly young adults that were just out if control. They kept switching seats, spilling alcohol all over me and my stuff and the flight crew could not care less. We even had an older Asian flight attendant on flight 1749 that was just overwhelmed for the job. She would hand the person on the isle a handful of pretzels and say 'here, pass these out'. The other flight crew members made it worse by treating her poorly. You could tell they didn't like her and were agitated by her. Instead if being polite and educating, they were exasperated and impatient. Overall was super disappointed. I have flown United so many times back home to Maui and was always so please and excited to brag about how great United was. Not this time. Thanks for reading."
Cons: "Thank you for the great flight!"
Pros: "Entertainment had good choices. I was very comfortable in the chairs. The crew was overall friendly."
Cons: "Wish the entertainment came with tablets already installed instead if for purchase. Would be nice to have gluten-free options for snacks. Since my first flight was delayed and I barely made it to my connection, I had no time to grab something to eat at the airport. And being celiac, there was only a nut and fruit mix. Not enough to substitute for a meal. My biggest complaint however is with 3 hours left of the flight, i turned on the call button to request a beverage and nobody came. I waited 45 minutes, having to turn on the light 3 separate time because it automatically must have timed out. I couldn't get out of my seat due to seat belt sign. I looked back into the rear galley and 5 attendants were back there talking. Tried to get their attention. Nothing. Finally, I got up and went to get my own drinks. Being a server at hotel in waikiki, I understand that customer service is very important. And though I understand that they may have been busy and unable to answer my call, I could see that clearly was not the problem. They were just standing there and chatting. Very frustrating. Though they were friendly, they just simply weren't paying attention. I have to say in all honesty, I will not be recommending nor flying United airlines again."
Pros: "Again could not fault staff and quality of flight services, luckily space to sleep so fantastic flight."
Cons: "2 of the flight attendants were not friendly and one was flat out rude. They handed out some form that needed to be filled out before we entered Hawaii. When I asked for a pen she said they don't hand out pens and to start asking neighbors, which didn't have any either., however when she came back around to pick the forms up and some people didn't have them filled out she reprimanded everyone and kept saying you had 5 hours to fill these out. Her communication skills were not what I expected and her lectures were not necessary."
Pros: "The boarding was fast and easy. The crew were friendly and accommodating. The entertainment was bring your own phone, tablet or computer to watch movies over wifi. We could not access our United account so we could not watch the movies, which was lame for a 5 hour flight. The food was also unpleasant as usual. You'd think a multimillion dollar airline could afford to feed people more than drinks and a cookie. What happened to the hospitality of the industry? If you came to my house for 5 hours and I gave you one cookie and a beverage maybe two you would think I was rude or down right cheap."
Cons: "The crew were wonderful. My husband was on a business trip and I was able to sit with him. The staff didn't wake me up and they were generous with the sodas."
Pros: "Boarding was as expected, flight was on time, all was OK. Nothing to recommend particularly. d"
Cons: "Few choices in beverages and food. No decaf or green tea or coffee except instant coffee. "Snack" was nothing much."
Pros: "Unfortunately I won’t leave until morning. However I can already answer this question. I will like the fact that I’ll be seeing my only child after an entire year!"
Cons: "I didn’t like the fact that United Airlines took time away from us. Because she’s military I don’t get to see her as often as I’d like. I booked my trip from October 5-16 2017 and our vacation together won’t start until a day later. Some may say it’s only a day but I say different and I should be compensated for my loss as well as so many other people that were traveling with me. My overall experience with this airline was horrible! I won’t say I’d never use them again because you never say never BUT they will be my last resort!"
Cons: "Seats to small. But I am 6'3"" and my son traveling with me is 6'5"."
Pros: "Power plugs"
Cons: "No tvs"
Pros: "Security Video was interesting. Seat was wide and comfortable."
Cons: "Food was tasty, but strange smell was contaminated. Announce was so fast and unclear both English and Japanese. I felt no intention to communicate."
Pros: "Lots of drinks. 10 free Movie options. Snacks. Blankets. Great!"
Cons: "Tiny crowded space, and they wouldn't let economy use the front two restrooms"
Pros: "Boarding was really easy"
Cons: "Not only you have to pay for checking one bag, not only you have to pay for a poor meal, you also have to bring your own device to watch a movie!"
Cons: "1. The flights within the US and Canada was delayed. 2. The United Airline staff in San Francisco told me to pick up my luggage when I get to Seattle despite of the fact that my final destination was Vancouver. I questioned the staff about this ata this seemed odd, but he insisted that I pick up my luggage in Seattle. Upon arrival to Seattle I went to the baggage claim area to find out that my luggage was already put through to the connecting airline to Vancouver. This resulted in me having to go through a long line of passengers to do all of the security checks again to enter the international airport gates. This almost resulted in me missing my connecting flight to Vancouver. The only saving grace was that the flight was delayed by another hour. 3. Changes made on my connecting flights were only given to me during my check in at Auckland. My previous booking was Auckland -San Francisco - Portland - Vancouver. The boarding pass I was given in Auckland omitted Portland and was changed to Seattle. I was never informed about this by United Airlines. 4. United Airlines website NOT allowing me to log in using my e-mail."
Pros: "Getting off the plane"
Cons: "The guy puked halfway through the flt and not one single flt attendant came even though they were serving drinks repeatedly to the dr sitting in the row in front of me. Also the flt was delayed as we waited almost an hour for people trying to connect which made me more upset since I was rebooked on that later flt because although my previous flt was there half hour before departure, we didn't have a gate to use which caused me to be 15 mins late for my original flt. Did they wait for me?! NO! I was rebooked. It's unfair that they stole an hour of life from every other passenger to accommodate a few. Back to the guy who puked, an hour after that he started shaking and grabbing his head and asking me why am I hurting his heart. Then incoherent blathering and then his last episode 20 minutes before we land in which he started hitting himself in the head saying he would die right now for his wife and how he's made mistakes. It was three separate incidents from this one passenger and not one flt attendant noticed? Yeah it was bad piled on worse stacked on top of never United ever again."
Pros: "Plane was clean"
Cons: "No wifi"
Pros: "The boarding was pretty good for this flight, seemed simple enough, everyone was pleasant. And I was near an exit, which offered sufficient leg room."
Cons: "I was disappointed by a few things... 1. The staff didn't much care to be there. They seemed distant and unconcerned, although their words were supportive. I just got off a flight from Seoul to SF, with United (892) and they admittedly stated that they were understaffed (which was completely fine) and their attitudes were much more supportive than that of the following team (486), a flight from SF to IAD. 2. I was surprised, that on a 5hr flight, they only offered a half bag of mixed items and two rounds of beverages. I was sure that they would feed us something. However, if it's not the policy, I get it...but I asked if they had anything I could purchase, the flight attendant points me to the menu pamphlet and says that I could choose from there. I asked for the Chilled Chicken with Slaw and she promptly lets me know that they only have cheeseburgers, a protein box and Cheese. For a person who's lactose intolerant, I was again disappointed by the service--why ask me to go to the menu, if you knew there were only three items you were offering?? So I didn't order anything. 3. The entertainment blows my mind. I've flown with you guys like 8 times this year, and the app still does not work properly, however, before every flight, someone mentions over the intercom to be sure to download the app...but if it doesn't work...why offer it? Also, if there are tvs at the back of every headrest, the least you could offer is a random movie, versus the commercials about how great the app is, or whatever was scrolling along. Lastly, please note, I was trying to figure out a way to make a comment to United...but didn't want to sound TOOO disgruntled. I'm not opposed to flying with UA, absolutely not, but if any of these things are addressed, I definitely feel you will be making a massive improvement on what seems to be an airline that I'd think twice about taking. Feel free to e-mail or call me. I don't mean to sound rude...but having flown other airlines, and knowing that UA has been around for a while, i just hoped the experience would be better."
Cons: "Didn't happen because of delays on first flight"
Pros: "Crew on board was professional."
Cons: "Plane was delayed over two hours due to mechanical issues. I missed my connections. Three separate United employees assure me I'd be rebooked for onward travel. I was sent to three different counters regarding my onward travel - sent from terminal to terminal. No onward travel was resolved and I eventually just paid for a train onward. I was told this was because it was a weather delay but at the boarding gate multiple announcements were made about repairing the plane and replacing batteries. United deliberately wasted my time and never fulfilled their obligations to get me to my destination. (Additionally, wifi and entertainment was not functional the entire 11 hour flight)"
Cons: "Leg I was only offered economy. Not plus"
Pros: "fast comfortable flight thanks to an upgrade."
Pros: "People next to me"
Cons: "Promised a reclining seat...was in front of exit...NO recline...in pain the entire trip"
Pros: "It was perfect flight by all means"
Cons: "Headphone jack was also broken on this flight , and my seat also did not go back"
Pros: "The staff was nice and professional"
Cons: "Why should we have to pay extra to have a little extra leg room? Aren't fares high enough? Also, I had a credit for directv but was charged again."
Cons: "In flight wifi not worth money. Cant stream on paid for inflight wifi. Didnt want to watch pre loaded movies on united app. Should have free in flight movies that you dont have to pay for or allow you to stream what you want on paid for wifi."
Pros: "No entertainment unless you pay, but you can't turn the tv off, so it's playing bright ads in your face all night. Awesome."
Cons: "If you want to feel like you're riding the most cramped Greyhound bus, definitely ride with united."
Pros: "United really could have done better informing us of delay, then cancellation. I knew it was likely to be delayed due to weather, and kept checking the status. It wasn't listed as delayed until nearly boarding time, although it seems pretty clear they knew well before that. But SFO was a star. The new decor is sophisticated and comfortable. Bathrooms were like at a swanky night club! Comfy chairs and charging outlets every where. The biggest hit was the Exploratorium installation, which kept my and plenty of other kids entertained!"
Cons: "Wayfinding signage from BART is confusing. BART connection is a pain. The machines in the station only take $1 and $5 bills-- no 20s or credit cards! And no one at BART cares if you are running late for a flight."
Pros: "On board shows were good."
Cons: "Flight left about 3-3.5 hours late. Add that to the time you have to show up early to the airport and I could've been almost home in my car. We were boarded and left to sit for a long time then the pilot came on saying the mechanic needed more time to look at the tire which might need to be changed. After another 15-20 min sitting, pilot comes on and says we need to get off the plane so the maintenance could be done. Ok I'd rather fly safe than be on time but really? Why doesn't this airline have enough planes that the maintenance can be done when the plane isn't scheduled to fly? So many people missed connections and we ended up getting home so much later than we had expected! Honestly I would rather the airline have emailed saying flight delayed 3 hours so I could have had more time in SF rather than sitting in an airport eating a mediocre airport meal for dinner. They had to have known the tire was almost to the point of changing right? I mean I would hope it's checked each flight. Just all together inconvenient. Like they book all theses flights to make money and yet if they had fewer but didn't make anyone waste the day or night at the airport so they could perform routine maintenance it may be worth an extra few bucks in my book. My time is valuable too, and I don't think I was the only one on the flight who thought so. Maybe United doesn't value anyone else's time other than theirs. Guess this is why we have several airlines to choose from and we will not likely fly United again."
Pros: "too crowded, seats small and uncomfortable"
Pros: "Quick-ish boarding"
Cons: "No food. No entertainment. No power. Garbage, lowest rung "bus in the sky" service"
Cons: "Seats were EXTREMELY uncomfortable and felt like a very old mattress in desespertly need of replacement"
Pros: "Nice boarding and effective attentive crew."
Cons: "Well it was over 5 hours and we got a miniature bag of spicy mixed stuff."
Pros: "Getting there."
Cons: "Seated me in back. Made me board last. Had to walk all the way back up to the front of the plane to put my bag in the rack. 180 people with only 2 restrooms in the back. Much of the time there were people standing in line right over me waiting. Lots of bumping and grinding with my fellow passengers."
Cons: "6 hour delay in SFO is apparently not unusual. Gate agent tells us that they will always bump that flight for other western regional airport since SMF doesn't have a curfew. United could care less and not transparent. And then they have the gull to tell us it was weather related. There was no bad weather anywhere in the western US that day! I tracked the plane backwards online and it never left Cali all day. United lies to shift blame away from their decision to screw all those on that flight. Advise: If you have this connection skip it, rent a car in SFO and drive to SMF. You will be to the good many hours."
Airlines flying to Kahului have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Kahului
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Social distancing seating
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