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Cons: The plane change in LA was confusing & not very clear.Read more about Delta
Cons: The plane change in LA was confusing & not very clear.
Cons: Crew is overly aggressive when enforcing masking policies, to the point of making it feel like I was a prisoner on the flight.
Cons: There was a family with kids climbing all over the Sears. Would have been nice if the crew reigned then in a bit.
Cons: Never flying with Delta again
Pros: Arrived in PDX 15-20 minutes early.
Cons: Social distancing on the seats
Pros: The crew and seats were both great
Cons: HAving live TV would have been great.
Pros: The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them.
Cons: The flight was too warm.
Cons: Food was terrible. Paid for first class, expected something better than coach. Our food choice was a ham sandwich, there were better choices but the crew took them for themselves so nothing left for the 1st class passengers. Similar situation on our eastbound flight the week earlier. I doubt if Delta knows or cares that this occurs. After paying more than twice the coach fare, we expect something better than a ham sandwich on a coast to coast flight.
Cons: More communication on the flight delay
Pros: New long haul service is a real improvement in quality
Pros: Great entertainment
Cons: We just boarded pretty late for apparently no reason
Pros: The crew on both legs of our trip were nice and accommodating.
Cons: Vegan options
Pros: Just fine, beverage service was friendly.
Cons: The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you.
Cons: Seat assignment with Economy ticket.
Pros: The best
Cons: Again the boarding process took forever
Pros: The flight wasn’t overbooked so there was plenty of room. So important on such a long flight.
Cons: KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again.
Pros: Crew ok . Seat not so comfy
Pros: The crew was very friendly. Boarding was quick.
Cons: Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)
Cons: Crew did not make passenger in front of me bring his seat back up for landing.
Pros: súper comfy and got a seat upgrade due to my status so i looove delta. always on time and super friendly staff awesome.!!!
Pros: Check in process & text updates were awesome!
Cons: My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!
Cons: Change my seat when I was boarding. I already had my seat # assigned before boarding. Sat next to a man with a strong body odor. I came down with a sore throat last night so I was feeling pretty bad. Then to endure a long flight with that smell which made my trip very uncomfortable.
Pros: How does one describe spending 10+ hours in a metal tube approximately 18 feet wide at 30,000 feet with 300 of your closest friends breathing the same air while having the seat in front of you pushed back so you cannot adequately see the passenger monitor because it's too close to focus on as your knees are under your chin? Flying in "steerage" is not comfortable as humans get larger and airplane seats get squeezed smaller. Please unsqueeze! Cabin crew members were excellent. Other than that, Europe was great!
Cons: See other side.
Pros: On the fight back I had enough space; good service; fine food. Great trip. On the way to Amsterdam, I sat next to a very overweight woman and her body hung over my seat. I couldn't move around enough and I ended up with a trigger point problem which immobilized me for 3 days and kept me from sleeping at night. It was very disappointing, since this was a family visit trip.
Cons: See above!
Pros: Free wine and spirits and food really not too bad in economy Very large movie and tv show library - something for everyone Friendly cabin crew
Cons: Overhead bins a bit small on this older 767-300
Pros: Newer plane. Friendly crew. Landed safely and on time.
Pros: Attentive, respectful and nice crew, swift take off and landing and awesome views
Cons: Nothing. Everything went well
Pros: Easy, fast boarding. We arrived early too.
Pros: Flight was on time; captain was clear and funny.
Pros: Great entertainment, comfortable seats.
Cons: Middle seat with zero chance to switch.
Pros: Wi-FI available (although I didn't use it)
Cons: No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning.
Pros: Good drinks and movie selection
Pros: everything except in flight internet.
Cons: Gogoinflight hasnt woked as it said it would on any flight on any airline for a year.
Cons: The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable
Pros: The crew has a good vibe, makes for a pleasant trip
Cons: First time for me to have delayed baggage, made me think that somebody is not minding the store.
Pros: There were a lot of free movie options for a 6hour flight. The tv was new and had good definition. The food offered was quite substantial. The staff kept coming around with water and asking if there was anything else we needed. They gave free blankets. The lavatories were a little larger and more well lit than other airlines.
Cons: The seats did not recline for anyone on the plane.
Pros: on time
Pros: Staff was friendly, and we got there safely
Cons: Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it
Pros: Food was OK, ice cream at mid-flight was my favorite thing. I liked the choice of movies. Drinks are also good but why not include pure cranberry juice? It goes great with vodka.
Cons: Boarding is ridiculous. Everyone who is not some kind of VIP is asked to line up and is treated like cattle. 5-feet tall woman holds above her head a sign with the zone currently boarding. Nobody can hear or see anything. Why not use the big LCD displays at the gate??? In the plane they had to restart the computer system as some TVs were not working and it took longer than they said. Toilets were kind of stinky and I could smell them from my seat on row 26. Blankets are way too thin for the blasting AC.
Pros: crew was very respectful and kind
Cons: Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand.
Pros: Attendants were cheerful and extremely courteous.
Cons: Legroom but that's because we can't afford 1st class. Hahahaha
Pros: Airplane was good, boarding was fast.
Cons: Did not have the fruit and cheese plate.
Pros: Entertainment is now free.
Cons: This was the fourth first class leg of our overall trip and the first three flights on Delta were great. The attendants were pleasant and even fun. I have allergies and requested a special meal on all legs. No problem on the first three flights. All attendants approached me to confirm my allergy and the special meal. They were very polite. But on this flight, the attendant didn't speak with me about it at all. She tried to give me the regular meal. When I explained I needed an allergy free meal (mind you this was first class), I was told I could not get it and got no apology or other accommodation. Her attitude was take it or leave it. I found this interesting since on two of the other flights an announcement was made about another passenger with an allergy to peanuts so no one could have them on the flights and the attendants were very concerned.
Pros: Ditto from above
Cons: Ditto from above
Pros: Flight was the best we sat right behind first class so it wasn't a long wait to deplane. In flight entertainment was great to with a wide selection of movies to watch
Cons: Nothing was bad about the flight sorry
Pros: On time and very smooth boarding
Pros: Good service once I finally got on a plane.
Cons: The alternative routing after my missed connection was not good and would have resulted in a very long travel day on a comparatively ill-equipped aircraft. So I stayed in Amsterdam on my own dime to take the same direct flight one day later.
Pros: Staff were polite
Cons: The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating
Pros: Confort and kindness
Cons: It was too cold
Pros: Impressive service... amazing crew, very friendly and professional
Pros: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.
Cons: Flight was delayed, had to run to my next connection flight.
Pros: Fantastic gate agents!
Cons: The food was terrible.
Cons: Travelled business class and was ace experience
Pros: Slow service.
Cons: Better communication!
Pros: The friendliness of the crew
Pros: General flight journey
Pros: Good beverage service.
Cons: Over an hour delayj for departure.
Pros: Crew was fantastic, seats and entertainment was great. Very good food choices.
Cons: Everything was very good.
Cons: We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip.
Pros: Everything was smooth and effortless.
Cons: Can’t think of anything.
Cons: This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities.
Pros: The space at my feet with the chair in front was a bit akward.
Cons: Not being seated next to small kids. Perhaps they should have a separate section? ;-)
Pros: Crew were great, food, entertainment, seat and everything else was great as well.
Pros: The flight arrived a few minutes early.
Cons: The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor.
Pros: Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way
Pros: The crew!!
Pros: Very personable staff. Food acceptable for airline fare. Ticket price was outstanding.
Cons: Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good.
Cons: Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM
Pros: MCR airport Mert & Greet parking was smooth and efficient.
Cons: Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’
Cons: wasn't able to take the flight since I missed it
Pros: Crew was awesome
Pros: Flying with KLM is a pleasure
Pros: Snooth and efficiënt with a KLM service
Cons: No entertainment
Pros: Everything is top notch for an airline company.
Cons: Nothing.... I enjoyed every moment of the flight.
Pros: Booked extra room seat which gave me good room for seating
Cons: The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin
Cons: KLM crews look unhappy with their work. Everything they do is a favor not duty.
Cons: Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen.
Pros: Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight.
Pros: The sandwiches were simple yet just the right touch, on all four flights.
Pros: Eveything is well arranged
Pros: The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good.
Cons: The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle.
Pros: The cabin crew, the flight and communication and the cleanliness of the plane.
Cons: It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open.
Cons: Only one queue for boarding. Flight late on arrival.
Pros: Free wee cake.
Cons: Nothing in particular.
Cons: The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight
Pros: Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues.
Cons: Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew.
Pros: captain was great.
Pros: I liked the leg room, I liked the customer service of the crew, smooth flight.
Cons: Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!
Pros: Flight was quick, professional, friendly.
Cons: The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would.
Pros: - entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively
Cons: - Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up.
Pros: Very friendly and helpful crew.
Pros: Flight all good
Cons: Suitcase did not arrive and still not received.
Pros: Very good flight.I recommend it to everyone.
Pros: This is outrageous how you ask me to rate a flight I couldn’t take to my destination. And you refuse to refund me or even grant me a voucher. How dare you ask me to rate your fucking service?
Cons: This is my first time using Fucking Kayak and will be my last time ever because you stole my money and I didn’t get to fly to my destination.
Pros: No complaints.
Pros: Crew was great. Flight was clean.
Cons: I ordered vegan meals and only one of the meals were vegan. Someone had forgotten to bring the second meal for me on the plane.
Pros: Professional crew
Cons: I think for the price I paid for the flight there should at least be a free snack to go with the free drink.
Pros: To reach the goal.
Cons: Food. Time.
Cons: Again we had to climb down stairs with our luggage to get to the boarding area, then we had the typical ramp. What is it with Europe and stairs? If you have any issues beware. You better be strong and fit to fly in Europe. Not too many luxuries.
Cons: The food offering
Pros: Amazing crew
Cons: Got asked to leave my seat in row 3 for one further back because I couldnt pull up my ticket mid flight to show it was my seat. Their system had me in another row so I missed out on the extra service offered to that row.
Cons: the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience.
Pros: Crew Flight delayed. Said 30. Actual 1 hour
Cons: Kayak sold me a one way usd 500 ticket and did not give me the option to add the luggage. Had to pay 60 eur in the airport. Is probably better to buy in the airline directly
Cons: SAS is a train wreck. everything they told us was misinformation from the first delay (there were 5 delays, one each hour, before they cancelled) The whole time they would not allow ticket changes while we watched available flights take off for 5 hours. We had no say in the rebooking - they just said wait you will get an email. The SAS workers need to be trained - how about putting up a sign that says "this line for parking vouchers ony'ly" when 300 people are lined up for assistance.
Pros: Flight left on time, plane was clean, the entertainment was good, and the food was good. The crew in this flight were polite and responsive.
Cons: Check-in was a disaster. Took almost one hour for a trainee to check us in. Printed 8 bag tickets (for 2 bags) and after we complained was told there was no line at immigration, so should be okay. Guess having a 3 year old wasn’t enough for us to get any compassion or expedited service. At gate. No early boarding for children.
Pros: The food and entertainment on board is great. I was very pleased with how they organized the checking of bags and the fact I picked it up at my final destination without any issues and right on time.
Cons: Some of the staff at the check in desks can be very rude. Also, on my initial flight, they closed the check-in early and left many of us stranded without knowing who to talk to and how to manage to get on the plane. When someone from SAS finally came, I was told I would be escorted through security and most into the plane but then the "manager" or whoever was in charge denied it. The plane did not leave for another our and instead of arguing with the costumers they could have just helped us get on the plane. It was unfair of them to close the check in desks early and on top of that to catch a plane the next day they wanted to charge and exorbitant fee. I Wii never fly SAS again.
Pros: on time polite staff comfortable flights with free coffee
Cons: charging for bags
Pros: On time flight
Pros: Pleasant crew
Cons: Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right.
Pros: The crew was very kind
Cons: Nothing :)
Pros: The crew was ok
Cons: Business seats the worst I have ever tried, it was like laying in a coffin. Food average considering it was in business class.iFE glitchy and a small selection of movies.
Pros: No entertainment. Food not part of basic deal. But was both no problem for me because it was a short flight. On both points I rather would say: N/A
Cons: Chairs were narrow and not so comfy.
Pros: There was absolutely nothing I liked.
Cons: We didn't have a flight. Our flight was canceled at the airport. We were told 10-15 minutes after our boarding time that there would be a delay, but we should check back in 45 minutes. So, we never made it to Stockholm to take that flight back home.
Pros: Entertainment options
Cons: Super hot throughout flight. Had a 9 hour layover and the flight arrived after the gates closed so the only options for 12am-5am were wooden benches in random sketchy areas. Had to wait in line to wait to get in line to finally board the plane The food was two rolls ups three hours apart
Cons: since all tickets and passports are checked in advance and do not need to be scanned again when boarding, they really should start boarding from the back of the aircraft (after all the business, first-class, and priority folks) because it would really speed things up the main meal was good, but the snack was much smaller compared to my flight from Chicago to Stockholm
Pros: Highly efficient, no problems at all.
Cons: I wouldn't mind a complimentary wine with dinner - other good airlines like to offer me a white wine with my chicken but here you have to pay for it.... Other than that I was happy with my travel!
Pros: Nice guy behind the counter.
Cons: At self check-in, we received a message that we had been placed on standby and that our seats were no longer guaranteed (for the SECOND time this trip with no explanation despite our having purchased our tickets quite some time ago). We were directed to the gate for questions. No one manned the gate until right before boarding. We spent the entire time in a panic trying to figure out how else we could get to our destination in time for a wedding. When we finally talked to someone at the counter, he said this was just normal procedure to be able to shuffle seats. This is not normal. I have flown with many airlines, and I cannot imagine it is ever "normal" policy to tell people they have been downgraded to standby until just before the flight. So much anxiety. Also, the flight was delayed, and the crew had no communication about gates or any other information (within their OWN AIRLINE) for those with connecting flights.
Cons: Crew was rude. The bathrooms became disgusting halfway thru the foight w no toilet paper. For 6 hours we were down to one bathroom in coach. Unacceptable. My daughter never got her final meal and the flight attendant was rude when I asked her about it and never returned w food. Never fly SAS
Pros: On time...and the staff was great
Cons: Seat cushions
Cons: We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever.
Cons: Got delayed 13-hours in an airport with no SAS staff present to communicate anything to all of the passengers. We were not accommodated with hotel vouchers or provided with alternative travel options to our final destinations and missed flights. SAS did not cancel the flight after the first 4-hours of delay which is illegal by EU Standards. None of us were able to leave the airport as we were not told any information about potential flight departure times and it would have been $2000 to re-book with a different airline. No answers were given by SAS over the phone and their staff seemed unaware of any problems.
Cons: This is my first international flight that didn't include complimentary beverages. No free wine or alcohol, and only ONE complimentary beverage on the entire 9 hour flight! They only came around ONCE with the beverage cart! (and this was like an hour and a half before they served dinner, which didn't include a drink). They also only came around and offered water ONCE on the flight. Normally this would be every 1-2 hours. Also, the flight was delayed by about 2 hours, and they didn't make an announcement until we were about an hour late. Thankfully, I was getting updates from Kayak, or else I wouldn't have even known we were delayed.
Pros: Friendly service, good movies. Easy flight, arrived early.
Cons: Being served two versions of a ham and cheese wrap in a row. Variety would have been nice.
Pros: Front of the plane was business level service - back more like low cost. But the same staff numbers as low cost.
Cons: Boarding very slow. Staff a bit inattentive
Pros: Good choice of movies.
Cons: I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement.
Pros: What didn't I like? The crew was so friendly and helpful. The food was the best airplane food that I have ever eaten (the broccoli still had a crunch!). The seats were very comfortable and I loved the modern look of the plane!
Pros: Friendly crew
Cons: Zero leg room, no overhead compartment space. Pinned to the wall in my window seat by an over weight Swedish man sitting beside me. Horrible flight !!!
Pros: The plane was full and coming out of a very busy airport but the crew managed to make a good and stress-free atmosphere
Cons: When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy.
Cons: A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice.
Cons: SAS has one of the worst boarding procedures and not enforcing it. Flight was delayed an I almost lost my connection in CPH. and it has the narrowest legroom of all Star alliance flights. my flight from stockholm was delayed and there was a massive queue at border control and no SAS or CPH airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection
Pros: Did not use their services much but the stewards seemed nice.
Cons: Flight was delayed, no entertainment, not many food options for people with certain dietary requirements.
Pros: It was a shorter ride with few frills but we arrived safely. The two young employees who rendered wheelchair assistance were very gracious and attentive to every detail.
Cons: The noise factor was very high.
Pros: The crew was knowledgeable, gracious and helpful for the entire flight. I enjoyed the mapping and camera feature of the plane. The selection of options for entertainment was a delight.
Cons: How do you say to close for comfort but then one gets what one pays for and the economics are understandable yet I did not care for the cramped space provided.
Pros: The crew was friendly.
Cons: The crew forgot to start serving the final meal until 40 minutes before we landed which resulted in them nearly throwing food at people so that they could quickly get through the plane and sit again before descent. I was not able to choose my seat and was seated in the back of the plane. Consequently this meant that every parent on the plane with two-year-olds decided that the best place to let them stretch their little legs was back by me. I work with small children so I understand that when they reach that age all they want to do is kick and punch, but I didn't want to end my vacation by having half a dozen two-year-olds punch my leg or try to crawl under my chair as they wandered nearby. I still have bruises.
Pros: One of the best we've experienced--very comfortable very spacious seats , The crew is very attentive and accommodating. We were fed three times and was offered beverages frequently.
Cons: I had the same seat as I originally chose, but my husband's seat was changed without any consent and he had to change from the isle seat to the middle seat. Due to this, he could not sleep at all in 8-hour flight. I bought the ticket well in advance and chose the seats, and that was all in vain. I have no idea why it happened, and we are very disappointed.
Pros: Lots of movie to chose from. Chicken Curry was tasty.
Cons: The person in front of me put the seat back so far that I had almost no room to get up—then glared at me when I had to pull on the seat back to get out.
Cons: Crew service is very poor Flight cleanliness was poor Food served was very low quality Inflight entertainment was very basic
Pros: My seat did not recline.
Cons: That the staff didn't seem to think it was a big deal.
Pros: How great everyone was and smooth sailing.
Cons: Made sure the flight was not over booked.
Pros: Good aircraft, good service, on time, eventless
Cons: There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better.
Cons: I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!
Pros: Cops is always a good reason to flight
Cons: They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there.
Cons: Flight was delayed
Cons: Thé qualité officielle the images
Cons: We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination
Cons: Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update.
Pros: The crew did its best to make up for the fact that the special meal I ordered was inedible.
Cons: See previous
Pros: Crew was ok and servicial
Cons: Food and reception at door of boarding
Pros: Good crew, as usual with Air France.
Cons: Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes
Cons: Baggage check in was stressful
Pros: Flight was in time
Pros: crew was wonderful, great food, quick boarding
Cons: cant think of anything
Pros: The crew was friendly!
Cons: Once again no vegetarian options.
Pros: The transfer times were excellent
Pros: Crew was very nice. Food was good and tasty.
Cons: Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that.
Pros: Food and entertainment was awesome
Cons: It's awfull to sleep. Very unconfortable.
Cons: Arrived 5 hours late
Cons: Missed the flight due to late landing from earlier connection
Pros: Over all everything was great, except the bags check in
Pros: Food was good, crew was very professional and courteous. Flight was smooth.
Cons: Coach was cramped and the video system didn’t work very well
Pros: Great food (Economy class). Good Service
Cons: Not enough bathrooms on Economy class area due to aircraft design.
Pros: Everything was fine
Cons: No offer of snack with no egg in it.
Pros: Crew was very nice and the plane was clean and comfortable
Cons: Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal
Pros: The crew were nice.
Cons: The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers.
Pros: The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!
Pros: The service was very professional.
Cons: Everything went well.
Cons: Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights.
Pros: Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak.
Pros: Friendly staff
Cons: Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly
Cons: Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience.
Pros: Boarding and punctuality.
Cons: Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far.
Cons: It was delayed
Pros: the food
Cons: no room for legs
Pros: On time departure and arrival
Pros: Arrived on time
Cons: Cattle car accommodations
Pros: The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!
Cons: Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!
Pros: Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters.
Cons: Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed.
Pros: It was clean The crew was very kind Food was very good Flight was on time
Cons: Seats were exceedingly close Screens for entertainment were small and game controls were difficult to use
Pros: Crew was wonderful Helpful, pleasant, capable
Cons: Waiting for late passengers & their luggage
Pros: I like that they still feed you and provide alcohol for free, even on a 40 min flight (unlike BA).
Cons: At one point during the flight I took a video out of my window with my camera, a member of the cabin crew barked at me in French. In bewilderment I asked her in English to repeat herself and she sarcastically repeated what she had said, in French, I asked for her to speak in English (which she had done to me previously on this Paris to London flight) yet again she scolded me in French. I was left absolutely none the wiser and it left a bad taste in my mouth.
Pros: Movie selection was awesome! Food was good too.
Cons: Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying.
Cons: Late...delayed from algiers
Pros: movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks
Cons: we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move.
Cons: Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr
Pros: The service & food were excellent! Outstanding. Boarding was efficient, crew was polite & helpful. I've never utilized such high-tech entertainment. It was great to be able to select movies, tv, music etc. whenever I was ready.
Cons: Can't think of anything.
Pros: Crew was great, everything was timely and efficient.
Pros: The flight was as close to as on time as any of the flight segments I had on this trip.
Cons: The boarding process was a disaster- the multiple parallel lines for different flights was a source of confusion and rife with line-cutters. Boarding everyone at once isn’t efficient and with a completely full flight results in delays and stupid behavior. Super unimpressed with Reykjavik airport.
Pros: Crew was fine. Seat was fine.
Cons: No food served unless you arranged - and paid - in advance. Not even a snack. On a 5+ hour flight. Also, baggage fee pretty high for a first checked bag.
Cons: Food could have been better.
Pros: Overall, it was an amazing experience! The flight attendant actually gave me a tip on how to best eat a cookie I ordered.
Cons: The only issue I had was boarding. There seemed to be no order to it, but we all got on the plane okay and took off on time. It did not take away from the experience.
Pros: Seats were great, the crew was so nice. Would love to fly this airline again
Cons: More options for movies would be cool but still ok
Cons: Last minute gate change with an excessive amount of wait with no communication
Pros: Efficient flight crew, helpful with baggage
Cons: Terrible seats with poirbrecline function, stingy on the snack situation
Cons: I turned down a faster and cheaper flight because it was going to charge me for checked bags. It was only when I got to the airport that I was notified of the checked bag fee (which was hefty). This was never listed when I purchased these tickets, and I would not have bought from you if I had know this was your plan. I am expecting a refund for what I paid for the two checked bags round trip. If not, I will make it my life's hobby to let everyone know about your companies business practices.
Pros: On time - very important since we had an extremely tight connection. Crew was professional and efficient.
Cons: Only free drinks are tea, coffee and water.
Pros: Always straight forward no frills fuss. I like the seating, but there could be more variety in entertainment.
Cons: Flight was delayed and no info was given why though we assumed it was because the same reason every other flight was delayed. Ground crew did a pre checkin so that helped speed up process.
Pros: Crew were nice and friendly
Cons: Boarding was an unorganized blob of people. The plane was very warm, and there was a flight delay which is wrecking my timing.
Pros: Service and entertainment
Cons: No snacks and you gotta purchase the headphones
Pros: friendly and helpful flight crew
Cons: an 8 hour flight with no food service unless you pay
Cons: Delays in boarding. Ticket was bought 8 months ago with seat selected but when checking in found I was put on standby and had to wait until everyone else boarded. Assistance at gate to try and get seat assignment very poor as I was simply told to wait. On flight from Iceland to Portland the gate did not even start boarding until close to official departure time and plane left about 30 minutes late. Result I barely made my last connection in Portland but my luggage did not arrive because maybe customs checking took too long.
Pros: Not much
Cons: Over 2 hours late without an explanation and communication was minimal. During mid flight, the engines revved abnormally and it felt as if we were going to hurl sideways into the ocean. The noise came under control after about 30 seconds. The plane felt old and rickety.
Pros: In flight entertainment
Cons: Boarding process wasn’t very good in KEF.
Pros: Even though they changed my seats without asking i found tbat on two legs i had more leg room.
Cons: Flight was late. Had to run to connection. Never said the connecting gate or plane being held. Very limited movie selection. Woyld like crew to come through at least one more time in the over seas portion of the flight.
Cons: The flight was delaying for 1 hour and 45 minutes. It was not a pleasant time yesterday. The airline did not tell passengers what caused the delaying. I hope the airline will improve this caused next time.
Pros: I just want to give a particular shout out to Marta from flight FI655 REK to PDX on April 10th. I was extremely dehydrated and blacked out for a moment. Next thing I know, the crew is on me, asking me questions, trying to get me some help. They found a doctor on the flight and attended to me extremely calmly. They got me a nice seat where Marta checked on me for the rest of the flight, made sure I ate and drank something, got my things from my seat, and overall gave me far more attention than I could have ever asked for. Thanks, Marta! (Please give this woman a raise or a medal or something.)
Pros: The flight was on time, the boarding was well done and staff helpful, the flight took the time estimated and yeah could not have had a better flight
Pros: efficiency, cleanliness
Cons: Again, 757 is most confining jet for passenger comfort still flying.
Pros: Descent selection of movies and tv shows helped with the long flight. Flight times are great for reduced layover times in Iceland from PDX to MAN.
Pros: Comfortable seats with leg room.
Cons: Two flights I had broken screen so watching movies was accomplished sharing my daughters screen.
Pros: Great crew and amenities. Boarded in sections so it was fast.
Pros: Entertainment system worked well. Lots of leg room.
Cons: Liked it all!
Pros: We landed
Cons: Cramped seats, mine was broken (couldn't recline), economy class gave us feeling like we were cattle, no wifi for entire 8hr flight
Pros: Again, the crew was very gracious and accommodating
Cons: The airport in Iceland is atrocious. The worst experience I have ever had in a terminal and boarding. It's hard to believe that there are so few seats at each gate and with several very large flights leaving from one small terminal and all within a few hours of each other it was extremely crowded and very hard to get to any amenities. We had to sit on the Floor!!! Then the boarding was a joke. The line was long and slow and we had to get on a bus and go out to the plane which was very awkward and slow. The bus was packed and very uncomfortable and the smell of diesel was nauseating. It seems like if they are going to accommodate so many large international flights that they would figure out that their infrastructure really needs some upgrades. Can't imagine what it would have been like if the weather had been poor which of course it often is in Iceland! Also, going to Europe, we received a couple of meals and on this flight no food was served. The food they did offer was over priced.
Cons: Why only two bathrooms at the tail of the plane? Makes for a long line of people and not much room to stretch out on an eight hour flight.
Pros: The complimentary service. The wonderful passenger lounge where we waited before going to the gate was a treat! We appreciated the free salad buffet and beverages. It was a quiet oasis!
Cons: Crowding and standing room only in Reykjavik terminal at the gate with no seating available was very difficult. There were several gates located in one small area very close together and no way to queue up for your particular gate. People were pushing through the crowd from the back to find their gate instead of being able to form an orderly line. If you are elderly or compromised in any way, this can be very stressful and uncomfortable. Our boarding was delayed and it was a miserable experience standing for so long with people pushing past us. Riding the buses and carrying our bags up several stairs to get on the plane was not easy and we were stressed and exhausted by the experience. The seats in this plane were not as comfortable as the flight from Helsinki. The seats were small and not deep enough, and had no foot rests. So the longest part of our flight to Portland was not as comfortable. Riding the bus from our arrival gate and baggage area in Portland and on to the main terminal was difficult. After getting our checked bags though customs and piled onto a cart along with our carry on bags, we had to unload them all into the bus and ride standing up holding on to everything while the driver went a little too fast, making it very hard to stay standing. Again, this makes it very stressful and difficult for anyone who is older or compromised physically. Iceland Air is not a friend of the elderly!
Pros: An eight hour flight but no food provided? Only for purchase? I can't think of any overseas flight I've had that didn't provide some type of meal.
Pros: Wheel chair assistance
Cons: Food or no food
Pros: nice flight, excellent attendant service, especially the lead attendant who provided me with a bag of ice to put on the ankle I twisted in the airport while looking for my wife who was in the enhanced security check line (never did find her) she finally showed up 45 minutes later. food was great, nice amenities, comfortable seats, good service, smooth flight, I have no complaints with Icelandair, I will fly them again
Cons: The aforementioned enhanced US security check on my 74 year old wife, she is not a muslim and she was not wearing a hajib) they need to use common sense (of course, being government employees they are not allowed that privilege) Here is something to keep in mind; none of this S--- would be necessary if it weren't for MUSLIMS
Pros: On time
Cons: Too much pay for everythinh
Pros: I like going through Iceland because the smaller airport makes its much easier.
Pros: Great flight food and Saga lounge in Iceland
Cons: No food cramped spaces for too many hours and when we got to Portland one of our bags was missing!
Pros: Great movie selection and the food selection was reasonable.
Pros: Wow Icelandair was great! Some friends used Wow air the day before and despite tickets being a similar price, it sounds like their flight wasn't nearly as nice. One thing I really loved was they had instructional videos about Iceland (driving safety and Icelandic culture for example) on the in flight entertainment system. They also had a really nice selection of movies including fairly new blockbusters and old classics.
Cons: Food and snacks cost extra and weren't cheap, but it's to be expected from such an inexpensive ticket.
Pros: 2 free checked bags, nice flight attendants
Cons: No free snacks at all
Pros: Nicest crew ever from Iceland to Portland!
Pros: it was fine in the foreign airports where exit was direct into the terminal
Cons: At Reykjavik, boarding in bad weather is not a desirable experience. Passengers are out in the elements and sometimes people blocking the aisles during boarding backs up onto the tarmac where quite a few people will be getting windblown and wet.....for a while.
Pros: Great crew, thank you for a safe flight.
Cons: I did not like the configuration for such a long flight. One set of bathrooms in the back of the plane for the whole economy class is not ideal for an eight hour flight. I think the passengers in the back have to suffer through people standing in aisle for most of flight. no food except for purchase. Limited seating at airport. Did not like having to board bus to plane
Pros: Free movies were helpful in passing the time.
Cons: I felt very cramped on the flight over. The waiting area by the terminal gate in Iceland was crowded and there was no available seating. I got our seat assignments ahead of time but when we got to the airport they did not have a record so my daughter and I sat apart on the flight over. The staff declined to help figure it out. On the flight back my daughter was asked to give up her seat for another person so we didn't sit together again. We did not want to delay the boarding line and the attendant was not going to take no for an answer. Her seat was given to an adult who was traveling with their adult partner.
Pros: On time service. Video selections. On-board wi-fi.
Cons: 1. Overly cramped seating in coach. In the 757, average-sized passengers (5'-8", 165#) are contacting shoulders with adjoining passengers. Arms are restrained tight to your torso for a 7 hour flight. Cannot reach beneath the seat in front of you due to close-pitch seating. And forget assuming the "crash position" anymore...the seat in front of you prevents that position unless you are 4'8" tall. God forbid the person in front of you reclines their seat...you can't even use your tray table or hold a book to read. 2. Food selection limited, but OK for the short flight.
Pros: All OK
Cons: All just OK
Pros: Seating; ample legroom in Ecomomy. Gate staff were responsive. Blankets & pillows were available for long flight. Entertainment system really worked well. Good selection of shows, movies, etc..
Cons: Boarding proceedure really sucked.
Pros: Once in the air it was good. Entertainment was pretty good on the plane.
Cons: The KEF airport is way to small for the volume of passengers. Nowhere to sit, very long lines to buy food, boarding slow and painful, needed to go with bus to board. Luggage got wet and partially damaged due to rain at KEF.
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