check in was smooth and effortless, did the online checkin and luggage drop off at the counter
service was hit and miss, one fa asked us to wait to pick up the finished food while she was not doing anything, while the other fa was very thoughtful and asked us if we would want to have the rubbing collected.
a bumpy landing experience, maybe it was controlled by a rookie first officer rather than the captain from the decending part. 2 passengers were ill and required assistance after landing.
Surprised at the airport with a $160 baggage fee. Turns out you also get charged for every kg over 15 as well (that's about 33 lbs, where typical bags are allowed up to 50). Moreover, we were charged $25/kg, and later checked the website which says it should be $15/kg. In sum, we wound up paying over $600 in bag fees for two bags that weighed around 40 lbs. Extortion.
Everything was excellent on the flight from the crew to the food. It was she shorter of our two flight legs on Air New Zealand and both were great experiences.
Nothing under Air New Zealands control, but we had a bit of a wait on the tarmac at Auckland Airport. The flight crew kept us informed regularly of what the delay was and when we would be moving. They handled it professionally and that helped ease the burden of the delay.
Nothing. They would not let me on the flight although I was at the gate an hour in advance with no checked luggage
I had called previously to verify that Qantas and Lan were partners and although I had purchased separate tickets (Qantas from LAX to SYD and LAN from SYD to CHC), that i would have no checked luggage and the informed to go straight to the gate. When I arrived in SYD i did and was there well in advance. They wouldn't let me on the flight and I have no idea why.
They lost my baggage payment fee before check in.
They then charged me 200 dollars to check my bag even though I paid the fee online beforehand.
I had the charge to prove it.
When I called the company to discuss both charges, they refunded the pre-charge because the 200 fee was more.
Avoid at all costs
Also seat was unclean and flight was 1 hour delayed
We downloaded the VIrgin Australia app in order to get inflight entertainment. It worked very well throughout the flight and is an excellent supstitide for flights that do not have an entertainment systems on the back of the seats. We were very impressed with the application.
For the original flight 704 on 6/10/16 We arrived at the airport at 9:30 am for our 11:50 flight, we were ready for boarding at 11:10 but no boarding. They finally announced the flight would be delayed until 1330 then we saw the plane with fire engines on the ground. They then said flight delayed until 1500. The problem was there was no communication from them and lots of people in line to talk with them. Infact communication was seriously lacking and needs a lot of improvement. They finally announced that the flight was delayed until 2200. I finally stood in line to confirm that they had made other flight arrangements for us to get to SF, again they didn't communicate. We couldn't get another flight until 6/11/16 @ 1845 but they did provide lodging and 3 meals. We didn't mind the delay but they need serious on improving their communication with their passengers
The plane was new and the flight was good with no problems.
Being a Star Alliance Gold member and Premier 1K on United Airlines I was expecting a bit more than water and a lolly. Yes, we did only buy the "seat" ticket, but come on a soda was an added cost. I don't see us flying AZ again anytime in the near future.
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