The seats are super comfy and the staff are lovely and very attentive to ones needs. The only down fall would be that I had to pay for movies and a meal wasn’t included with my flight, but that’s minor. Also, baggage cost me 120.AUD for one bag! I thought that was pretty outrageous for one check in bag. But the pilot was very good and informative as the overall flight was smooth. Thanks again air New Zealand.
Over priced check in bag. Due to it not being according to weight. Ridiculous.
we purchased a sky couch for an extra $700 and was not put in a skycouch row. I have contacted Air New Zealand and have yet to hear back from them.
We fly a lot and have flown American, European, Asian airlines but this has to be the best experienxe ever. First, their checkin is all automated, even baggage. That makes the lines really short. Their staff standing by to help at every moment. When we used another airline in Australia Jetstar, we waited in line for one hour and then were scolded for being late! We even had to pay for our water and the staff took turn scolding us over our overhead bin stuff. Boarding of NZ airline was so comfortable, without pushing or crowds. Staff always welcoming you with a smile. Seats are wide and we were given free drinks, free headohones, and wait for it.... free dinner! And all served so politey and in the most gracious manner as if we were their guests. We were so taken back by their service and this was the aecond time we have flown with them in 10 days. My young daughter thought may be their staff gets paid more so they seem to be so much more happy. I also think that there is something when you dehumanize your customers by charging them for water and being uncaring to their needs. The staff also starts to treat the customers as cattle. Besides Southwest Airlines, I havent come across one another airline where the staff treat their custmoers with reapect while charging them for water. So airlines, take note. I would pay $50 per ticket extra just to be in NZ airline.
The check-in process was extremely simple and easy. The staff were very friendly and happy to help. They didn't make a huge deal out of small problems, as so many seem to like doing.
Very friendly and accommodating staff. Good food, comfortable seats, and excellent entertainment choices.
Service, boarding, pilot capability; all positive things with no complaints. And yeah, I got the whole can of soda.
As a tall fellow of 6'3'', Seats on united are very close together and knees are constantly under pressure from the seat in front.
Good food, entertainment options, communication from pilot
none of the flight attendants seemed to be friendly- literally all of them were neutral or slightly rude at best. Not impressed.
Terminal was great, flight was great, crew was fruendly
No free movie on thos flight
Efficient crew. It
It was good overall.
Nothing great, nothing bad. took off and landed on time.
paced seats, nit enough room for carry ons.
Sydney Kingsford Smith (SYD) Australia
Houston George Bush Intcntl (IAH) United States
|Flights Arrive in||Houston George Bush Intcntl|
|Flights Depart from||Sydney Kingsford Smith|
|Airlines||Air New Zealand, United|
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