Boarding was a mess with an adjacent gate exiting at the time of boarding creating a melee of people crossing queues.
You have a carry-on baggage policy - stick to it. I wasn't carrying any roll-ons or large items but many of my fellow passengers were carrying multiple items in the hope of either getting them on or having them checked for free. Complete shambles with later boarders running up and down the aisle trying to fit their carry-ons into overhead lockers. Solution: Enforce one item only; Apply free checked items at the gate early. Apply a fee for items that don't fit and were not offered up for checking.
The departure time changed from originally 12:30 to 2:48. The. Suddenly back to 2:00 around 1:00, leaving no time to adjust and arrive on time. Offered no options by customer service would never use this airlines again.
The crew was very polite, and friendly.
The plane was new, clean, and mostly comfortable
I couldn't get wifi to work, and I do not like how the fees for wifi are deeply hidden. I prefer direct honesty when it comes to fees.
It seemed that the cooling system was not working, and things got a bit stuffy.
The seats were uncomfortable Charged for everything. I could of flew with the major carriers for what I had to pay paid 240 for round-trip then 18 for isle seat and 80 for carry on bag.
The price of the ticket was really good. The cabin was clean. The seats are a little bigger than Spirit but I'm only 5'2" so that's not much of an issue for me. Flight to Atlanta arrived and left without a hitch. It was very organized and lifted off on time. Return flight was delayed due to weather at my destination in Houston but we were updated every 15 mins on the status of the departure/arrival time. Wasn't much confusion. Again the plane on my return was very clean. Crew was very nice and informative. Not sure what confusion is about bags from other reviews. Baggage prices are clearly stated on their website that's why the flights are so cheap. Snacks and drinks are not free ob the plane but you can buy those at kiosks after the security check point and bring it with you on the plane. If comfort is not you're number one priority than this airline works for you.
Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.
Travelers beware! I was delayed getting to the airport and missed part one of a round trip. The airline's response was to cancel my return reservations as well (which I still needed) and when I called customer "service" they informed me that they were also keeping the entire fare that they had collected...including for my flight that was still 5 days in the future, which they cancelled. No wonder they were awarded the worst customer satisfaction of the industry last year.
No leg room, very unfriendly staff, and they charge for everything... The woman next to us had a bag which fit in the bag sizer but they ruled the wheels were a bit too long so she had to pay $65 to take it on the plane. I'll be paying more to take a normal airline next time.
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