Wish Southwest had a power source to plug iPhone's into; wish Southwest also served up better snacks. Otherwise, the service & seat choices, if you check in on time for your flight, are excellent. I'm also happy to say that this particular flight had no delays.
Pros: "The easiest airline to fly with..."
Cons: "Some place to charge the phone on the plane . Snacks are not the best."
Pros: "Crew took covid seriously"
Cons: "The flight was empty enough for ppl to have their own rows"
Pros: "The plans to board 10 people at a time for social distancing"
Cons: "Even though there were rules for social distancing, they were not enforced by the staff"
Pros: "The crew was amazing and helpful, the plain was clean and pleasant flight"
Pros: "Crew went above and beyond!"
Cons: "I still don’t like not having an assigned seat."
Pros: "I liked getting off the plane"
Cons: "A flight attendant was rude to me twice for no reason. It’s the first time this has ever happened wit SW"
Cons: "The screeching noice from the broken speaker could have been fixed"
Pros: "The crew was very nice and great, especially since turbulence made their jobs stressful as well."
Cons: "Several people saved entire exit isles with bags and air hostess ignored it. Barking dogs on flight. Took off 45 mins late. Forgot our drinks we ordered. Baggage claim was a disaster. I’m usually a loyal southwest flier. I may change that."
Pros: "Nice quiet flight"
Cons: "Crew member attitude specifically regarding passengers in the emergency rows"
Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."
Cons: "I’m a disabled veteran I was requested to have a wheelchair in Houston when I arrived there was none and I walked in while across that huge airport on foot and a large amount of pain to go to the baggage claim and nobody knew anything or soon any responsibility"
Pros: "The flight was great and the process from boarding to take off was wonderful. This was also a rescheduled flight after my other flight was cancelled."
Cons: "The seats cushions. They weren't the best. That's all."
Pros: "The flight attendants on all three of my flights were nice and helpful as well as all the employees at each airport I visited. The food was good and I had a great time."
Pros: "My bags were about 3 pounds heavier than allowed and she let me in with them. The crew is overall very nice and professional."
Cons: "Since I missed My connecting flight, because of their first plane being delayed, they decided to put me on a flight with Delta. While I appreciate them finding me a way to get to Houston, my first class ticket then became a coach ticket where I had to sit in the middle seat of a completely full airplane."
Pros: "It got me to where I was going. Attendants were very good."
Cons: "Long flight delay. Seats were cramped."
Pros: "I had a good amount of space in first class. Food was good, although slow coming."
Cons: "No pre-takeoff beverages served like in every other first class. No pillows. No blankets. “Warm nuts” were barely warm. Poor movie selection."
Pros: "The flight crew was friendly"
Cons: "The flight was 1.5 hours late, the airport was full of people waiting for their flight. There’re no seating available at the gate, we have sit further away and that makes it hard to hear any announcement regarding the status of our flight."
I loved the flight and the crew. It was comfortable and smooth.
Cons: "Two very sick people were allowed to fly and were not denied boarding during these times of Covid19. We actually had to taxi back to terminal to remove a very sick passenger. JetBlue #100 March 17, 2020 10:12 pm from Los Angeles to Fort Lauderdale."
Cons: "Despite the delay of almost 3 hours (which we were informed much earlier than getting to the airport at) the plane was 40% empty so can’t complain at the end of the day"
Pros: "Crew was excellent. Boarding was great."
Cons: "I had significant delays on both the flight to Logan & the flight back to Charlotte."
Cons: "The headphone jack.was worn out, so the audio was sporadic."
Pros: "Crew was nice and accommodating. Plenty of leg room in regular cabin. Good entertainment options.?"
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Pros: "It was my first experience & I couldn’t had enjoyed it more ! Words can’t explain"
Cons: "Nothing everything was great"
Cons: "Two hour delay between boarding and then sitting on the runway."
Cons: "Add Subtitles to the movies at list in English thanks Tzach"
Pros: "Crew was very friendly and took good care of the passengers"
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Cons: "Tightly packed seats made for discomfort. My knees were touching the seat in front of me."
Pros: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Cons: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."
Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Cons: "A Boeing 757 should not be used for a 6+ hour flight"
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Pros: "The people on the plane were great."
Cons: "The San Salvador airport is chaotic and not user friendly."
Pros: "Absolutely nothing"
Cons: "Even though there were flight/seats available, Avianca did not make them availability to flight changes and only for new reservations. Extremely disappointed at you fraudulent business practices."
Pros: "The crew was very nice, the food was good and the entertainment too."
Cons: "The seats were very uncomfortable, not enough crushing and the neck rest was uncomfortable too."
Pros: "The attention of the staff and punctuality at the departures"
Cons: "The food"
Cons: "I can’t tell nothing more about, cause everything was really excellent"
Pros: "Absolutely nothing"
Cons: "Everything first every single flight taken was delayed by at least 30 mins and not on time, then they played last minute rescheduleds in which they over booked by like twice the amount of people on flight and offer a mediocre 100 dollar travel voucher to make up for it to get on the next flight that’s 4 hours later. Since no one took that offer they ended up rescheduling it and stopping in other places to ale up for the lack of space, what was suppose to be a 6 hour flight turn in a 12 hour flight."
Cons: "Not enough space between the seats in front of me"
Cons: "I was told hours before my flight that my flight was delayed due to weather in the NYC area and that the new flight time was two hours later. There were no weather issues at this time. This delay made me miss my connection and the only option was for me to have a 24 hour layover in Bogota, Colombia. As a woman traveling alone this was not acceptable to me but I had no other choice. I got a hotel room for the evening and tried to make the best of it. I was not offered any compensation for this inconvenience, nothing, not even an offer to pay for my hotel room. Similar things happened to three other people in my group that I was meeting in Peru all traveling from different locations. I lost an entire day in Peru because of this. On my return flight Avianca changed the times as well and I was forced to take an earlier fight home the day before I was scheduled to leave. I therefore lost a total of two days of my vacation because of Avianca and they did NOTHING to compensate me for it. STAY AWAY FROM THIS AIRLINE!!!"
Pros: "The food was mediocre."
Cons: "The customer service was terrible. Our connecting plane had not left yet and they did not let us on. They proceeded to tell us that our only option was to stay the night and take another flight the next day. Us and 10 other people had to get into an argument with the staff in order for something to be done. After begging, they finally said they would put us on an earlier flight the following morning and they put us in a hotel. The staff did not care about us or our missed flight/wasted money that we paid for the hotel at our destination that night. It took 30 minutes for a manager to give us the time of day. Horrible experience. It's really shocking that this is how the company treats its customers."
Cons: "The seats were very uncomfortable and felt like squished in like sardines. A little more cabin room space would have gone a long way."