Great choice of entertainment, crew was very fun! Food was good. Nice leg room at my seat. Carry-on compartments are very high in these planes, great for tall people, one can actually stand without hitting the head.
I could not select my seat (for free) at booking. Later I could not checkin via internet on my mobile, I needed the APP but couldn't download it (not enough battery at the time), consequently I had to take seat given at checkin at airport but attendant kindly found me a seat that was best in what was left on a fully booked plane.
We fly a lot and have flown American, European, Asian airlines but this has to be the best experienxe ever. First, their checkin is all automated, even baggage. That makes the lines really short. Their staff standing by to help at every moment. When we used another airline in Australia Jetstar, we waited in line for one hour and then were scolded for being late! We even had to pay for our water and the staff took turn scolding us over our overhead bin stuff. Boarding of NZ airline was so comfortable, without pushing or crowds. Staff always welcoming you with a smile. Seats are wide and we were given free drinks, free headohones, and wait for it.... free dinner! And all served so politey and in the most gracious manner as if we were their guests. We were so taken back by their service and this was the aecond time we have flown with them in 10 days. My young daughter thought may be their staff gets paid more so they seem to be so much more happy. I also think that there is something when you dehumanize your customers by charging them for water and being uncaring to their needs. The staff also starts to treat the customers as cattle. Besides Southwest Airlines, I havent come across one another airline where the staff treat their custmoers with reapect while charging them for water. So airlines, take note. I would pay $50 per ticket extra just to be in NZ airline.
All the staff were in the lounge meaning paid users were turned away. Upgrade denied by staff working in lounge because all staff had been allocated the business class seats. Staff should be bumped for paying airpoints members.
There was a blanket, pillow, and headphones on my seat when I arrived.
We were not able to select our seats and didn’t realize we had received the seat and bag fare. We only received a cup of water and were seated in the next to last row, often overlooked and not acknowledged.
there were extra blankets.
Cold air blasting for 8 hours.
The crew was great and attentive.
I'm not sure why we needed to bus to the plane at LAX but it caused and over 1 hour delay for take off.
On time departing and arriving.Flight attendants pleasant.
Nothing...was a great flight
Economy seats were comfy.
Food was terrible! Literally inedible.
Very friendly and attentive crew. Varied entertainment options, including a selection of Australian films. Good food!
Cramped seats. There is no need for air travel to be so miserable in terms of legroom.
All the food. Service was good.
There was a delay but they didn't explain what was going on. I overheard that there was a threat.
This flight was full with many families with small children. The parents exercised almost no control over their rambunctious children. A gentlemen in my row turned around to request that the children seated behind him not bang and bump the back of his seat. After 3 such requests a fight almost broke out between adults. I’ve never experienced anything quite like this on a flight. I myself got no rest on the 3 hr flight to Cairns.
We were pleasantly surprised by the legroom for the regular economy seats. We usually opt extra legroom because my husband is 6'4" but he was very comfortable on this flight. We fly often and on many different airlines, but Virgin always stands out for exceptional service, modern and clean planes (continuously attended to throughout the flight), better meals, friendly staff, extensive entertainment options...definitely one of the best overhaul international flights we've had.
The check-in procedure at Sydney Airport was a bit of a nightmare. Even the people who had checked in online had to wait in line (for 30 minutes-1 hour) to get boarding pass and check bags. We had carry-on bags only and still had to do this. I understand they need to recheck everyone's documents since the flight was headed to the US, but the available counters and process for moving customers along was very slow. Other than that, we had an excellent 5* star experience.
Gate crew gave us extra seats to spread out and flight was around comfortable. Really enjoyed in-flight TV options
We normally love to check prices on KAYAK and then book directly through airlines which we thought we were doing in this incident. But after we booked we realized a third-party website – Webjet- would be handling our tickets which resulted in many problems. We ended up needing to change our itinerary in a simple way that would’ve been easy to do through the airline but webjet would not accommodate without spending $2500 in ticket fees. To avoid that we had to book additional tickets and take an additional flight that ended up being cheaper but quite the hassle that took way longer
Difficultly making pre flight seating arrangements and checking in. Food was terrible compared to other airline food standards. Service was not friendly compared to prior virgin flights.
When my passport was renewed, for whatever reason my visa didn’t update. The person at the gate offered to help with the renewal — or said I could do it myself. Since it came down to part of the boarding process, I had her do it. It took about two minutes and she charged me $20 extra for the $20 visa. Your strength is supposed to be customer service. Really? On the plane, the seat bottom had nearly no padding for a 14-hour flight. I sat on the small provided sleeping pillow part of the way.
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|Flights Arrive in||Phoenix Sky Harbor Intl|
|Flights Depart from||Sydney Kingsford Smith|
|Airlines||Air New Zealand, Qantas Airways, Virgin Australia|