Should board from rear to front, and from windows to aisles. That would be faster and more efficient than boarding from front to rear.
Pros: "Crew was super friendly and cool!"
Pros: "Seat average for a small jet"
Cons: "The AC was not cool enough, but tolerable"
Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Pros: "Crew is amazing and friendly"
Pros: "Flight was cancelled - we were moved to an Alaska Air flight. That is why all of the NAs. What was good is that the moved us to another flight in a timely manner. Also, the gate attendant kept everyone informed of what was happening."
Pros: "Awesome crew"
Cons: "More room"
Pros: "We got home safely! The crew was great and generally cheerful despite less than great conditions."
Cons: "Lots of delays due to weather, which I get. The plane was small and old and stuffy with too close seats."
Pros: "The crew was friendly."
Cons: "My reservations were messed up and I had to wait for another flight to my final destination."
Cons: "Work on those delays"
Pros: "Yes, the crew was helpful and patient. The food and drinks were good."
Cons: "Clarity in the PA system could be better. Too much background noise."
Pros: "Nothing went wrong."
Cons: "We had a 5-hour layover in Atlanta. That was a bit long."
Cons: "CheezIts were too salty. We had to sit on NO tarmac for over 10 minutes because a plane was stuck at our gate...several other gates empty - what's up?"
Cons: "Our brand new stroller was damaged on our flight."
Pros: "Actual flight was great!"
Cons: "Delays were awful, and the ground crew was unhelpful in helping people find earlier alternatives to the delayed flight."
Pros: "Boarding was very smooth and the crew were helpful, efficient, and polite. There was a good assortment of entertainment."
Cons: "I ordered the beef tenderloin, medium. It came out extremely rare and I had already eaten some by the time I realized; the entire plate was filled with blood. I ended up sick to my stomach for the remainder of the flight. Average height to tall individuals do not fit well laying down in the seats."
Pros: "Early warning about little overhead compartment baggage space. Short flight made shorter in air."
Cons: "No enough carry on baggage space"
Pros: "We got on we took off and arrived as scheduled. Just as it should be."
Pros: "We eventually arrived"
Cons: "Then, in Atlanta, the flight was delayed 3-4 times, and our departure was more than an hour late. Overall, not one to be proud of, Delta"
Pros: "Quick deboarding process. Attendants also wonderful. Diverse staffing. Attendants were friendly and helpful."
Cons: "Bumpy flight. But it was a short flight and they tend to be bumpier."
Pros: "Boarding was easy. Checking in was easy, the overall flight was quiet and quick and on time"
Cons: "Nothing to report here"
Pros: "Got to London on-time (early, actually) and safely. The in flight meal was okay. The leg room in comfort plus was great, the mobile app was awesome, and the staff (check-in, gate, cabin and flight deck) were professional and friendly all around."
Cons: "The leg room was great, but as a broad-shouldered guy, the width of the seat was miserable. Unfortunately, the Delta 767 doesn't offer any upgrade for a wider seat beyond Delta One, and my employer won't spring for that. Too bad there isn't a premium economy option. Also, the entertainment unit in the seat next to mine malfunctioned, which you wouldn't think would impact me that much except that because it was "seeing" touches randomly throughout the flight, the screen would turn on, off, brighter, dimmer, play random stuff, and just generally be as annoying as possible to everyone nearby throughout an overnight flight."
Pros: "The food and enterntaibment are always nice. The captain was super friendly and opportune with his communications. Seating was as fast as possible and boarding was swift."
Pros: "Timeliness, easy trip"
Pros: "Excellent flight, great crew, smooth throughout!"
Cons: "Catering problem - no snacks!"
Pros: "The comfort, space, quiet, snacks"
Cons: "Too many announcements"
Cons: "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."
Pros: "WiFi and free tv shows"
Cons: "My seat wouldn’t recline"
Pros: "SLC ground gate crew was awesome."
Pros: "Nice crew"
Cons: "Normal too squished conditions."
Cons: "There was no gluten free snack option."
Cons: "Extremely long queue"
Cons: "Courtesy, on time and good communication."
Cons: "The flight was OK."
Pros: "The entertainment"
Cons: "The boarding process is a bit backwards. They board by zones with the front of the plane going first, so if you're in the back you get stuck in the aisles waiting for these people to sit down. They should board the back of the plane first."
Pros: "it was great experience"
Pros: "Leg room was great compared to discount airlines. The built in entertainment for individualized interests was welcome. Crew was great."
Pros: "As of April, they have free small meals. We had a turkey sandwich which was filling. Later came a snack, just enough to tide one over until finding dinner."
Cons: "Seats still cramped."
Pros: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."
Pros: "Flying Delta is always a great. Gate agent and crew are top notch."
Pros: "Gate agent arranged flight via Salt Lake City and also gave me $15 lunch coupon for my troubles. She was awesome!"
Cons: "Dealing with West Jet to refund a mistake on the ticket purchase."
Cons: "Plane was diverted back to Toronto from LaGuardia airport as we were told due to "weather", landed late at night and were told that due to not being able to control weather WestJet could not assist with accommodations, leaving everyone stranded and scrambling to find a room in alreday booked up hotels. When speaking on phone with agent, I was told it wasn't due to weather but incident at LaGuardia where plane went off runway. I paid $130.00 for 5 hours in a hotel, due to pilot error, not weather. La Guardia opened it's other runway immediately after and other airports in NewYork were running fine. Completely unacceptable and extremely bad customer service as CSR simply told us "sorry we can't help". Will never book with West Jet again."
Cons: "The factfact they had a problem shouldn't effect their customers. They postponed the flight 5 times by 6 hours to cancel it at the end, why not cancel immediately and save the trouble to all their passengers"
Pros: "The crew was amazing and we arrived early! It was the perfect flight!"
Pros: "The crew was very helpful."
Cons: "Sears are pretty tiny for comfort"
Pros: "The friendly service from everyone including desk, wheelchair service, and flight crew"
Cons: "Not much at all. Everyone took very good care of me."
Pros: "I suppose we’re grateful for “free entertainment on your own device”."
Cons: "Robust entertainment on a seat-back screen."
Pros: "Crew was thoughtful."
Cons: "Flight departure delayed due to something about waiting for a travel log."
Pros: "Nice big plane, new technology"
Cons: "When landing in LAX we were unloaded far from anything and loaded into buses and taken to the terminal. It was like a weird sci-fi movie LOL."
Pros: "Seat was okay. Crew was definitely amazing."
Cons: "I wish the seats were even just an inch wider and more legroom for really tall people like myself."
Pros: "It was changed from British Air to American Air, which would have been my last choice to fly with. Bad choice!!!!!"
Cons: "No American Airlines! I have trouble with them every time I have used them. Usually their plane breaks down or requires maintenance, which happened again this trip. It made use have to run from customs to the other end of the airport in 10 minutes to make the connection ."
Cons: "Everything was perfect and on schedule! Thanks for the wonderful experience"
Cons: "The personal device entertainment wasn't working, which made for a long, dull flight."
Cons: "Seats are small but I understand why just dont like it."
Pros: "Flights are on time, and the information on the app was accurate and timely"
Cons: "Not much... it was the easiest flight I’ve taken in some time!"
Cons: "We had no WiFi service on board for the whole flight even tho we were told it would be available. Not a big deal but only thing to improve"
Cons: "To hot in the back of the plane"
Pros: "People on the planes were nice"
Cons: "The guy at the gate in france made me check my bag, he said it was due to the size but people were walking by with bigger bags and he didn't seem to care about them at all. Not sure why he singled me out. Also took my passport, which he wasn't doing for other passengers and told me to board the plane. I had to ask multiple times for him to return my passport. Not sure if it was his first day or something but it was a very frustrating experience."
Pros: "British Airways seats"
Cons: "If we did not arrive at the airport 3hours ahead, and get on an earlier flight we would have missed our connecting flight to England. Do Not book such shoes time between flights because often they are delayed."
Cons: "All flights should include WiFi, and or entertainment, and better snack options. Flights out of and to Burlington are very expensive!"
Cons: "No internet on plane"
Pros: "Flying internationally is civilized even in coach. There is more legroom, the food and drink carts come by several times, and there are blankets and pillows for everyone. I think all cross country non stop domestic US flights should have the same coach amenities as trans Atlantic flights."
Cons: "The seats aren’t the comfiest on the 757. They are kind of stiff. But there is more legroom on international flights."
Pros: "On time and quick."
Pros: "On-time departure and arrival; room to stow carry-on's; able to move to vacant row to give both the other guy in my row and me some extra leg room."
Cons: "If the exit row seats are completely vacant, ask the flight attendant EARLY in the boarding process if you can move into them. I asked a good 10 min. prior to departure from the gate and was told I couldn't do it then. The FA let me move after takeoff and the obligatory "You're in exit row seating ..." briefing."
Pros: "everything was smooth"
Cons: "Nothing bad about the trip"
Pros: "Friendly crew"
Cons: "Movies selection poor and games could be better and touch screen not working properly"
Pros: "Quick boarding, on time departure and early arrival. No waiting for a gate at LGA upon arrival - excellent."
Pros: "Nothing at all"
Cons: "Never should have been on this later flight which also took off late. And I don't even know where my luggage will end up. I should get an apology and cash for my troubles."
Pros: "Flight was on time"
Cons: "Since we have an AAdvantage CitiCard and are AAdvantage members, it is disconcerting to have to claim your privilege of 1 free bag and priority boarding each time. This is embarrassing at the gate especially since it looks like we are cutting the line. What good is this "privilege" if you have to assert it every time or hold a credit card in hand with your carryon and boarding pass. This should be included in our ticketing at the time of purchase and upgraded on our boarding pass if we use the damn card for the purchase. It is now not a "privilege" but an inconvenience."
Pros: "Direct Flight from LAX to RDU on a redeye."
Cons: "Delayed 5.5 hours at LAX. Boarded on time, waited at gate for 1.5 hours and then had to get off. During our delay waiting for a 1st Officer, the Captain times out. NO BACKUP CAPTAINS or 1st OFFICERS AT LAX? Then miraculously during our 3rd hour waiting for a Captain they discovered the 1st Officer was going to time out. So, rather than KNOW this while searching for a Captain, they waited for 3 hours and then had to find a 1st Officer to fill in. Result 2.5 more hours of delay. Even the Flight crew was in disbelief on this one. I think we should all get reimbursed and triple miles for this snafu. Not weather or mechanical - just poorly managed time -- BY A MAJOR AIRLINE - INEXCUSABLE!"
Pros: "The flight staff was great"
Cons: "I felt like I was sitting in low class by selecting economy. The plane was old with only one in flight entertainment option. There was a baby sitting behind me in a parents lap kicking my seat the entire time. Less leg room and space then the last time I flew AA. The food option was mediocre."
Cons: "No wifi or any video"
Pros: "Left on time from LAX"
Cons: "We booked for British Airways since we have good experience with them before but this is "operated by American Airlines" - not sure why they just don't say American Airlines when booking. It's deceiving!!!"
Pros: "The plane was very nice and very comfy. Not a whole lot of leg room where I sat (economy) but it was a cheap ticket so I can't complain."
Cons: "Overbooked flight made storing carryons annoying and hard."
Cons: "My flight was cancelled and caused me to miss another connecting flight to get to my destination, and now need to purchase new tickets."
Pros: "Amazingly, the flight wasn't full and the stewardess let my wife, 2 month old son and me have the last row."
Cons: "Entertainment on AA is sub-par"
Cons: "Flight attendants partying with a row of passengers for over an hour. Southern bonding"
Pros: "It was on time and the crew were good"
Cons: "Padlocks being cut of our luggage with no explanation!"
Pros: "The extra leg room, giving everyone a free movie screen. Over all experience was better than any other airline I have experienced."
Pros: "Friendly staff, on time"
Cons: "No issues"
Cons: "Iwould like my money back notting i bever made it home"
Cons: "Had to be rebooked due to safety issue on my departing flight and lost my connection in Washington DC. Hours of sitting."
Cons: "I was going to miss my flight and so I called the AA and they would not credit, reschedule or do anything for me. I had to just waste the money as the change fee would be just as much as buying a new ticket. Teaches me a lesson for every straying away from Southwest."
Cons: "Flight was pushed out at least 5 times before departing. Once we even boarded and were told to get off the plane after the delay became too long, "for security purposes." The pilot was completely unprofessional - he tried to make light of the situation. At first it was funny but the jokes soon got old. There was little attempt to to update as the delay kept getting longer and longer. We learned more about the delay from our phone apps than from the crew. Most idiotic and incompetent group I've ever flown with."
Pros: "The trip was great. Very courteous crew & the cabin crew was very efficient with a big smile and helpful. Great flight."
Cons: "The first leg of the flight out of Huntington was 4 hours late as the flight was cancelled due to one of the crew members not showing up. It was a very uncomfortable delay. They stated that one of the crew was sick. There was no notice about the delayed flight."
Pros: "Liked that they let me carry on my luggage and put it in the overhead instead of making me check it like they did on the flight from Myrtle Beach to Philadelphia."
Cons: "Would like the "whole" can of soda."
Pros: "The seats were comfortable and entertainment great"
Cons: "No complaints!"
Pros: "generally on time"
Cons: "3rd flight with AA this year. Luggage damaged for second time."
Cons: "Airline gate attendent gave us the wrong information for the connecting flight and we nearly missed it"
Pros: "Direct flight"
Cons: "Online check in, we’re charged for everything, EVERYTHING. For that I’ll take a connection next time"
Cons: "They left on time with 46 pax and took over a 2 hour delay. Then my bag did not show up."
Cons: "Give complimentary water"
Cons: "Give complimentary water"
Cons: "I had problems with baggage and Allegiant staff at the airport were very unhelpful."
Pros: "We had a really nice crew."
Cons: "The boarding process. And how the flight attendants speak to the customers; I found a bit abrasive and insensitive for no real reason."
Pros: "I paid extra for the added leg room!"
Pros: "This crew was amazing"
Cons: "The seats are very hard."
Pros: "Flight speed"
Cons: "The crew needs to remember that we are all watching and listening to them hoot and holler with themselves. During the flight the head attendant was watching a movie on her personal device. At this point anybody could do her job"
Pros: "Crew unfriendly, unprofessional, and not courteous,"
Pros: "On time"
Cons: "Seats could recline"
Pros: "This flight itself met all expectations and I am very pleased with Allegiant."
Cons: "Communication & Technology @ check-in. I was never able to check in using the Allegiant phone app. Reason never communicated. Unable to check in online. Finally after a long hold over the phone I reached an agent who explained the system was updating. Bad set up. Could have been communicated!"
Cons: "Unclear pricing for carry on bag, could have saved $30 by paying at the ticket counter (even though I was sent an eticket and boarding pass); got stuck paying $50 at the gate."
Pros: "Comfortable and inexpensive tickets"
Cons: "It was all good!"
Pros: "Plane was comfortable, crew was fine, but"
Cons: "Three hour delay? Unacceptable. Not entirely the airline’s fault, but still..3 hours. Not good."
Pros: "Fast boarding. Crew were pleasant."
Cons: "Free beverages"
Pros: "was not able to go,"
Cons: "information in the reservation part of this app could have been better, my layover was 22 hours long. the 1st time i looked at this flight it was 30 mins long."
Pros: "Definitely the price. Boarding process was pretty quick. Flight attendants seemed nice."
Cons: "Left a little late, but still arrived on time, so that was okay. Seats aren't the most comfortable, but that's expected. Was still able to get a little nap in."
Cons: "on time flight. Accurate info on app. Correct seat assignments"
Pros: "All wa great"
Pros: "LEFT EARLY ARRIVED EARLY PERFECT"
Pros: "the staff was nice."
Cons: "the soda can was 2$ and for a rum and coke 20$, the plane was uncomfortable"
Cons: "Extra charges for everything! Asked flight attendants for a cup of water as I was not feeling well and was told I could buy some water. I was also told my carry on was too big when it clearly fit in the container at the check in process."
Pros: "For exception of price there is nothing I liked about"
Cons: "Uncooperative ground crew App doesn't work if you are not from the US"
Pros: "Affordable but no free water or snax"
Cons: "Cheap feeling seat. Thin plastic shells packed tightly together. But hey- its cheap!"
Pros: "Great crew fast service and flight smooth !"
Cons: "I’m tall and have some back issues I found the seats very close and not too comfortable ! I tried to get A seat by the emergency exit but wasn’t early enough on my pick !"
Pros: "Flight was ontime and smooth. No issues boarding or debarking."
Cons: "Cheap plastic "mass transit train" style seats. Poor legroom. Borderline exorbitant fees for baggage and carry-on. Also weight on checked luggage was only 40lbs per piece while industry standard is 50lbs. Makes it difficult to share one suitcase between 2 people to save on baggage "fees"."
Cons: "It was raining when we landed and we were told the guy didn't want to come out in the rain to open the door so we were stuck on the plane for a while. Being Florida, it rains. If it's your job to pen a plane door, I would think it's reasonable you do it in the rain sometimes. Then up to the passengers on board whether or not they want to get out of the plane when it's raining."
Pros: "The crew, from start to finish were great. From gate to gate The plane was nice and clean. The phone app was pretty well done also."
Cons: "I know you have to make a buck but damn. Peddling food, drink all the charges and the credit card offer during the flight."
Pros: "The staff was nice, kind of, but also unprofessional at time."
Cons: "My flights were both fine but the flight from Fresno to Las Vegas was such a disaster! They switched planes so the majority of the people did not have a seat because the plane did not have any B seats. It would have been nice if ANYONE had made that announcement before we boarded to avoid confusion. Also, the fees are ridiculous! Your app is not user friendly at all! Who the hell charges for a carry on bag?! Are you kidding me?! The directions on the app made it sound like the $17 charge was for an additional carry on item, not the allowed one carry on item. So, when we went to check in and I was told I would have to pay $50 for my mother's carry on, it was livid! Also, are you serious with the $5 fee to print a boarding pass? I will NEVER fly with Allegiant Air again. That is absolutely unacceptable. I will say that the staff was pleasant but the airline is inept and inefficient. The reason I will never fly this airline again because of what a rip off the fees are. Allegiant Air, you should be ashamed of yourself."
Pros: "Wow so nice to have an economical fare to Baltimore! On time, courteous, uneventful flight. Couldn't ask for more."
Cons: "All good"
Pros: "Flight was cancelled due to Irma in Florida. Customer service agent was fantastic. I was able to rebook die the following week without any hassle."
Cons: "I didn't get to fly to Florida when I first chose."
Cons: "All of the hidden fees. I was initially charged more than $200 over the price I was quoted on Kayak.com and then had to pay an extra $45 to bring 1 carry-on each. I do not plan to use Kayak.com again for these reasons and will not recommend this site to anyone"
Cons: "Flight was delayed almost 3 hours and the plane itself was noisy."
Pros: "On time"
Cons: "Boarding outside in the pouring rain!!!"
Cons: "We sat for five hours waiting for a thunderstorm to end on a hot plane with no drinks."
Pros: "Seats were clean and nice"
Cons: "One crew member clearly is a disgruntled employee. It also should be against the law not to provide water without payment."
Cons: "The flight got cancelled - trip had to be completely rearranged."
Pros: "The price of the flight was cheap, but i know why. You ended up paying for your carry on luggage, ypu pay for seat assignment if you want to guarentee sitting with you party, you pay for soda. My flight was 1.5 hours late, due to mechanical problem. Plane was janky and it felt like it STILL needed repairs."
Cons: "Low airfare."
Pros: "flight took off on time"
Pros: "Very smooth ride and attentive friendly staff"
Cons: "Snacks were over charged."
Cons: "Leg space tight. Seat didn't recline. They said the maximum width on the under seat personal item is 7 inches but space is big enough for wider than that. I felt that was misleading."
Pros: "Very clean, great staff, smooth flight, easy boarding. All the things you could expect for a great experience. First time flying with this airline so I didn't know what to expect but it was great!"
Cons: "Delayed the flight for 7 and a half hours. They then tried to not refund my money"
Pros: "The price and the fact that our flight left late but still arrived almost on time."
Cons: "The gate agent wouldn't switch our seats so we could sit beside each other. We've done this multiple times if we find ourselves not out beside each other and it's never been a problem before. He claimed he had to charge us to do this. We have never been charged before. We fly Allegiant often. The on-board flight crew were so not friendly at all. Typically Allegiant flight attendants aren't as happy as Southwest but they're at least cordial. This crew we're just unhappy, snippy, a little unprofessional (saying huh or what instead of excuse me. Pointing people to things instead of getting it for them or walking them to it) and at one point one stewardess was just rude to a passenger."
Pros: "The flight was smooth and quick once we were in the air..."
Cons: "We waited for another crew from another plane and had to leave almost an hour later than the scheduled flight."
Pros: "Quick flight."
Cons: "You have to pay extra for everything."
Business class on Lufthansa never disappoints!
Pros: "Movie choice"
Cons: "Man flight was rude for me reason"
Cons: "Sat on runway for 45 minutes with no updates"
Cons: "Not having had to be on a connecting flight in a totally different terminal 20 minutes after I land in Newark."
Pros: "No positive to say"
Cons: "United delayed 6 hours and dropped from from connecting flight not accommodating me"
Cons: "Seats were hard and stiff with no padding on the backrest. There was minimal room and even less overhead storage. The seats were in between the windows so you couldn’t really see outside of someone else shut the window on you. Thein"
Pros: "on time, got the seat I wanted"
Cons: "steward was somewhat aggressive, but was responsive one on one. Focus on size of carry on baggage was anxiety producing."
Pros: "Was not offered snacks or food. Usually when I take united to california, which is a shorter flight, they give out pretzels or something. Was not even offered the chance to purchase breakfast."
Cons: "Stated above."
Pros: "Staff in Syracuse where awsome from the guy at the united check in Guest to the TSA Gal who had to give us a patdown super sweet and helpful."
Pros: "everything was on time and no one got kicked off of the flight!"
Pros: "Economy seats had ok legroom."
Cons: "Connecting flight was cancelled so we automatically got out on the next flight. Our stop over went from 2h to over 7h. Staff at checkin were very unhelpful. They told us to go to the website to request a refund and wouldn't offer us any flight upgrades. We got on the flight and people were told not to sit in the unoccupied enconomy plus seats unless they paid for them. Pretty poor that considering there were at least 2 rows of seats available they are so tight they can't even be bothered to compensate us in a way that won't effect their bottom line. We completed the return request only to be told that refunds are not offered on schedule changes. Again pretty shoddy customer service and shows that all they are about is your money. The breakfast we had was disgusting. The melted cheese looked like someone had vomited onto my tray. On waiting for our connecting flight there was an old lady who was dumped at a gate on a wheel chair. They person then left without telling them what was happening. We could see she was anxious about not knowing what was happening. My wife went to the United help desk to ask for information for the lady's flight and was told she should just check the information board and dismissed. Not sure how an old lady who can't walk is meant to do this (this was explained to them). If United had bothered to make some kind of effort to be at least helpful in any stage with refunding / upgrading us and being helpful to an old lady maybe this review would be different. Ultimately all they care about is your money and will deliver a shockingly bad customer service wherever they can get away with it. I WONT be flying United again. I will pay more for another airline."
Pros: "I finally got there a day later"
Cons: "No gate number listed on boarding passes in SYR plane arrived and departed early with no communication to myself. Missed the flight"
Pros: "The gate agent in Syracuse was a huge help. I have a service dog and he was very helpful and considerate."
Pros: "Paying for extra leg room"
Cons: "Customer service is terrible. I dislike 'having' to travel to Midwest. Options are terrible. Delays, delays. No leg room"
Pros: "Seat have enough space for legs. Airplain was clean and crew was friendly and pilot was nice as well, we had some air bumps on our way, so pilot took time to explain why he turned on seat sign, as well as he told 5-10 minutes before start lending that it is ladt change to get up to use restroom if someone needs it. The landing was smooth"
Cons: "Employees of united in Tampa airport are rood, to be exect lady Jennie M (or something starting with J and inial M) It was my flight back to Chicago. I had basic economy which means I can have only one personal bag (which I did, but it is lil bigger then regular women bags) I new it will fit cause I am flight with it all the time if I am going only for a few days and on those cheapest tickets. She gave me hard time telling me that my purse is to big to take on board and was making me to pay for that and the tone with wich she dpoke to me wasn't nice. When I told her that in Chicago they let me go with that bag, she said: "those united employees are not doing there job, if you want to go with it go, but I'll call too ur gates and they will charge you double for that bag" Which noone did, they did not even stoped me on gates, because my bag is perfectly fitting under the seat."
Pros: "Call me immediately"
Cons: "Call me immediately"
Pros: "Flight attendants very nice"
Cons: "No offer to purchase snacks"
Pros: "The flight attendant let me put my guitar on the plane."
Cons: "The flight was an hour delayed."
Cons: "Crew remained their usual ignorant, uninterested , back-of-the-plane kitty party groupies"
Pros: "Although the seats were cramped the cushion was comfortable. The flight attendant was very personable."
Cons: "Very cramped quarters."
Pros: "Everything went swimmingly"
Cons: "That they gave my seat from Chicago - Denver to someone else. Was sitting in the waiting area. Waiting to be called in, couldn't understand the person talking. They also did it to another person. Will never fly United again after this trip!!"
Pros: "I actually liked the smaller plane! There was more room on the flight than I expected"
Pros: "Airline paid him"
Cons: "Everything went wrong on this flight! My son is a freshman student at Syracuse, was forced to spend two days (!) waiting for next flight."
Cons: "The plane was an hour late departing due to weather. The wifi didn't work so the DirecTV was free. Not a full flight. Gate area was packed."
Cons: "No announcement of the proper Boarding numbers"
Cons: "Having to walk a LONG distance from one terminal to the next and almost missing my flight due to delays. Then we had a delay from the bridge from plane to the airport was not working!!!"
Pros: "I missed my flight due to an unexpected car accident. The first two Kayak agents I delt with tried their best to help me by calling United and getting the fees waived for me, but they had no luck.The third agent was successful. All three agents were wonderful, compassionate and wanted to help. The third agent was successful and I appreciate all that was done for me."
Cons: "Unreliability of airline service, 7-hour delay! Food is horrible."
Cons: "On both legs of my flight, I watched an hour of a movie on my iPad using United's app, and then the network failed. And I couldn't get the first movie on the second leg, so I couldn't finish either. Very frustrating."
Pros: "United entertainment was amazing!"
Cons: "Flight attendants were fantastic!"
Cons: "Baggage pick up"
Cons: "Flight got cancelled, we did not receive an email or text. We found out when we reached the Heathrow airport. We got booked on another flight, with 6 hour layover. When the flight that got cancelled was a direct flight. Then our luggage was not put on the connecting flight, we got our luggage 24 hours later."
Pros: "The fact that I had to rent a car and drive ... When I bought a flight ticket."
Cons: "Oh geez flight cancelled, what didn't I like?"
Cons: "The flight was delayed, and every half an hour or so, we would get flight updates giving us a new time. Each time I had to tell my pick up arrangements in NYC the updated time and they would have to change their schedule. This went on for 7 hours straight. It was extremely annoying and inconvenient."
Cons: "They offer no food on a 5 hour flight unless you want to pay extra money, they only gave one small bags of mixed chips, I feel on a 5 hour flight they should atleast give you something more then that. Also no movies on a 5 hour flight unless you use your credit card and pay, again on a 5 hour flight have something that you don't have to pay extra for."
Cons: "Plane was delayed 3 hours. We board then have to reload because needed a o change crew"
Pros: "Flights was ontime"
Cons: "Plane was too hot, and then way to cold. This seems to be a re-occurring problem. I am not sure why the plane can't just be set to be be 68-72 degrees. There is no need for it to be above 80 or less than 60."
Pros: "Price was lowest for that date and itinerary."
Cons: "Feels like United is second class compared to other carriers. I purchased this for my Morher-n-Law who rarely flies was traveling by herself. there were 7 gate changes 3 day of. I Was very concerned if she would make it."
Pros: "The crew that helped get everyone booked on another flight did an outstanding job. Too bad we had to sit around for 3 hours to find out that the flight was canceled."
Cons: "Not enough communication as to the flight being canceled. Too long to inform us that it was canceled. We were told that the flight was always on time with the exception of the past few days. We were told that the service was starting to slip."
Cons: "sat in line for over 40 minutes once pulled away from the gate waiting to takeoff. no free internet. took a long time to board - let too many people on board with carryons that would never have fit in the sizer box if the gate crew directed them to try it. no gate personnel upon arrival - sat on tarmac for 15 minutes to get someone to guide us to our gate."
Pros: "newer, quieter jet"
Pros: "We had a delay and everyone was very helpful!!"
Cons: "They didn’t offer any food or drinks they could of pre-package snacks and water for the passengers."
Cons: "Very rough landing"
Cons: "Paying $200 for baggage was a rip off. Having to claim baggage and recheck in Chicago was ridiculous. Getting unchecked from our flight because we arrived too early is beyond belief."
Pros: "Quick, easy. Friendly staff.."
Cons: "So grateful for all of the help we received!! Thank you!"
Cons: "Nothing!! First time flying with a broken leg...wheelchair, emotional animal, crutches...you guys were AMAZING!"
Pros: "Good price. Flight was ontime. Boarding and unboarding was fairly fast due to fewer bags to put in the overheads."
Cons: "Seat did not recline. No wifi / entertainment. Food/drinks all cost extra. No chance to talk to a person at checkin. Seats assigned for my wife and I were not near each other. Gate agent was able to put us together in last row, but that was the last and only option."
Cons: "I miss getting a free drink (other than water) and a snack during my flight. It would also be nice to be able to charge my phone"
Pros: "Seats are not comfortable"
Cons: "A complementary cup of tea. $50 for one luggage is a rip off. My 1st time flying with frontier. I had to wait 45 minutes in my wheelchair to go to gate."
Cons: "Flight was delayed 2 hours and weren’t told why. Then baggage was delayed being offloaded from plane"
Pros: "The flight boarded quickly and smoothly. The attendants were happy and full of personality. Inexpensive direct flight!"
Cons: "We were about 30 minutes late to land even though we took off on time. The snacks and beverages are not complementary; they cost extra."
Pros: "Wonderful. To have a direct flight"
Pros: "Moved the gate to accommodate our flight"
Pros: "Flight was super fast and convenient. Glad to have something like this in Syracuse! Staff was very efficient."
Pros: "We took off 10 min early and arrived 27 min early!!! Pilot’s 2 announcements were friendly and informative"
Cons: "It was hard to understand the flight attendant’s announcements"
Cons: "We were delayed over four hours to be placed on an airplane that smelled like vomit."
Pros: "Straight flight"
Cons: "Straight flight and nice prople"
Cons: "Flight was late Seats are the worst"
Cons: "My flight was delayed over six hours."
Cons: "Missed my flight after trying to check-in online multiple times. I was then told by an attendant with a half hour remaining before my flight that the computers were shut down and unable to check-in? The flight barely started boarding before then and your policy states that shouldn't happen until 10-15 minutes before takeoff?!?!?!?! I will be calling to notify you of my experience and try to figure out how to offset the nearly $500 I lost in buying another last minute ticket."
Cons: "Staff was unpleasant. Uncomfortable seats."
Cons: "They got rid of their TVs. Their trays shrunk, and are now too tiny to hold my laptop or book. They charged me $45 for my carry-on. They woman who I checked in with and paid for my carry-on proceeded to not give my my daughter's tickets and one of my wife's tickets, so we had to go back to her after trying to get through the Xray, and get the additional tickets, almost making us late. They charge for coffee and soda, and don't give any free snacks on a 3 hour flight."
Pros: "The Busch league pretzels I didn't get because the flight got cancelled."
Cons: "Not a fan of flights getting canceled with great weather on both sides and other Frontier lines taking off. Pay the extra for American; at least it will leave on time."
Pros: "The crew and baggage office guy are the only things I can compliment on-they were all very nice"
Cons: "Up charges for EVERYTHING-you think you'43 gettIng a deal until you pay for seat, carry on, check ed bag and anything other than water on flight....lost our luggage and apparently this happens all the time according to baggage office worker. We arrived on Wed night and left Sat am and no one still has any clue where bag is...prob because they DO NOT scan the barcodes on your ticket."
Pros: "Initially I liked the price, until becoming aware I had to pay $45 for a carry on bag."
Cons: "I didn't like that the seats did not recline AT ALL!"
Pros: "The non stop flight was great and flexible for my schedule."
Cons: "The seats did not recline and no wifi access."
Cons: "no room, no food. the "a la carte" concept is awful. Would rather pay $300 more for Delta."
Cons: "Flight was delayed without explanation Surprise fees for seats and baggage, misleading!"
Cons: "The luggage took forever to come out and caused me to miss a bus"
Cons: "Delay after delay after delay"
Pros: "Staff was friendly, got there 30 min before scheduled time."
Cons: "They charge for all foods. Can't even get a complimentary drink on the flight. P"
Pros: "Met a great crew member named Don who was fantastic"
Cons: "4 hr flight delay and mutiple gate changes that nearly caused me to miss the flight. Seemed to be a terribly organized company overall"
Cons: "The seats are so uncomfortable and carry on specs are so small. Wasn't even offered water on the flight back."
Cons: "Carry on fee?!?! WTF!!!"
Cons: "trash airline"
Cons: "Arrived about an hour late"
Pros: "The price was great. The ride and crew where great."
Cons: "The seats where a little small. Baggage fees too expensive."
Cons: "We had to wait for an hour on the plane to take off due to a luggage loading problem. I was over an hour late getting home."
Pros: "Got my luggage back!"
Cons: "Never even made the flight. It was delayed 2 hours which meant I missed the connection and there were no seats on any other flights to SNA so I had to rebook for the next day at noon. Missed my granddaughters birth due to all this and didn't even get compensation from the airline!"
Cons: "My flight has still not left, 5 hours after scheduled departure time"
Pros: "The boarding process was easy and organized. They were also on time."
Cons: "They charge for everything. I pre checked my bag at a cost of $70. If I had waited to do it at the airport it would have been $90."
Pros: "Delayed 2 hours with no update information. As a frustrated passenger asked for answers. Called all over the nation for help. Upon boarding, was told Frontier had the right not to serve me. Refunded my money and then i had to book through another airline at 3am... long story short, nightmare."
Cons: "All of it."
Cons: "Flight delayed as always. Customer service was horrible. Didn't offer military to board first."
Pros: "The crew was pleasant."
Cons: "No complimentary beverage service."
Pros: "Flight not cheap at all. Would have been nice to have tv/radio and few snacks included with ticket price. 40.00/bag high."
Pros: "Convience and price were great. Not all staff were rude!"
Cons: "The male flight attendant had no customer service skills. It's not a deal breaker though, I'll fly with them again. He may need his attitude checked though. The ladies were all very sweet though."
Pros: "I got to my destination."
Cons: "I booked my flight months ago and when my wife and I got to the airport 2hrs early we could not check in at kiosk we had to wait in a long line to speak with someone. When we got to the counter we were told the flight was over booked and we would most likely have to take another flight. The counter personal was rude about it, didnt even apologize. We got to our gate, the personal there looked at our tickets and said there was no space. After i got upset and explained i was going to my brothers wedding, another women came over (from frontier) still didnt apologize, grab our tkts and gave us seats. Wtf!!! I mean i couldn't believe that after i paid for something i had to get upset to get them to fly me where I paid to go. After we boarded and we were the last to board there were alot of empty seats! I feel like they would of made us take another flight even though there was space. So all that happened in addition to the most uncomfortable seats iv EVER been in and the plane was super warm. I have a return flight and that will be the last time I ever fly Frontier. I will pay $100-$200 more per ticket to not fly Frontier.I will be sure to tell everyone I know about my experience and ensure that our company (Audi) flights are never through Frontier."
Cons: "Lots of screaming children, but I had to fly to Orlando."
Cons: "The whole flight we felt like we were gonna die cause of the turbulence and the pilot did not say a word from take off to lando off so we were left in the dark"
Pros: "crew was good"
Cons: "$40 for carry on bag!!@! Tip for a drink? WHAT! you want me to add a tip when I pay for a drink! WHO get's the tip? the crew, the individual server? The CEO?"