Daily cleaning, installation of cabin HEPA filters on flights from Taiwan to Colorado
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Scores according to KAYAK customer reviews
Pros: "Crew was professional and friendly"
Cons: "Continuous improvement"
Pros: "The crew was amazing!!"
Cons: "Nothing! Excellent flight!"
Pros: "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
Cons: "The movie selection and meals were not bad, but I've had better on other airlines."
Pros: "Crew members are extremely friendly and the seat has more leg room."
Cons: "in flight entertainment can add more movie and TV shows."
Pros: "Wonderful crew"
Pros: "Soo Much Food! Crew was very polite and helpful."
Cons: "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."
Pros: "Easy boarding. Very nice crew."
Cons: "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"
Cons: "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."
Pros: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Cons: "More movie options would have been nice."
Pros: "even though middle seat, there was enough leg room to rest comfortably."
Pros: "i cancelled my flight and still have not got my money returned"
Cons: "I dont have my return but you take it right away"
Pros: "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
Pros: "VERY FRIENDLY"
Cons: "BA flight with poorer screens and food than JAL"
Pros: "Super cheap roundtrip flight. Reliable airline. Flight even came with a meal both ways. Kind staff. Good service."
Pros: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Cons: "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
Pros: "The staff"
Pros: "Movie choices"
Cons: "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
Pros: "The seats were quite small but other than that it was a nice flight. The crew was very nice."
Pros: "Excellent service. Flight attendants are consistantly helpful and friendly."
Cons: "Food, especially before landing"
Pros: "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
Pros: "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
Cons: "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
Pros: "Airplane is well kept. Snacks are available near the beverage area."
Pros: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Cons: "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."
Pros: "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
Pros: "A meal on a two hour flight is an amazing perk!"
Pros: "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
Pros: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Cons: "They every bad customer service, I never seen before"
Pros: "Flight crew are very courteous and helpful. Comfortable seats and better leg room space in the economy section."
Cons: "We were delayed and stayed in the plane for 3 hours and flight was almost cancelled. Could not really understand why there was a delay or why it would have been cancelled."
Pros: "Food was quite good."
Cons: "They did't speak English even though I am not Japanese. They spoke Japanese to me so, I felt little bit uncomfortable."
Pros: "Staffs areattentive"
Cons: "Chair space so limited"
Pros: "Comfortable and spacious for economy class. Very helpful staff."
Cons: "If I have to be picky the movie selection didn't seem great."
Pros: "I asked for a window seat but if was not available. I was told to go to an information desk which were not too close and it turned out that they couldn't help."
Pros: "excellent seat space, friendly flight attendants, would fly with JAL again."
Pros: "Last minute accommodation for Muslim meal was awesome!"
Cons: "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
Cons: "returnning flight was not attended well,so much different from going flight. Going was excellent but returnning was not nice in all face."
Cons: "The main entree was not very good."
Pros: "Entertainment was excellent"
Cons: "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
Pros: "Customer service was awesome and the food was good"
Cons: "Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful."
Pros: "It seemed more spacious. Food was pretty good."
Pros: "The aircraft was a new 787 and very comfortable. Uneventful flight."
Cons: "Menu in business class."
Pros: "on time"
Cons: "I wish there were options in the food they serve."
Pros: "Overall a good experience. Even with the unusual dislikes on this particular trip I would fly again on JAL. I would give this trip a 9.4 / 10."
Cons: "Checking in 48 hrs in advance with no aisles or windows seats for selection. Being stuck in the middle seat 26F for 9 hours. Discovered in LAX that my luggage tags were improperly tagged in TPE. I had someone else's luggage tags on my bags going From TPE to KIX to LAX to Houston instead TPE - KIX- LAX- Austin."
Pros: "full service"
Cons: "long flight"
Pros: "Yes, it was great."
Cons: "There was an uncontrolled child kicking my travel companions seat and screaming for much of the flight. I’m not sure what United could do but relocating us or the passengers with the screaming child would have made the flight more comfortable."
Pros: "Crew was very nice, toilets clean."
Cons: "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
Pros: "Everything was great. The crew was nice and the food was pretty good."
Cons: "Everything was great."
Pros: "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
Cons: "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
Pros: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Pros: "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
Cons: "Less delays"
Pros: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Cons: "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
Pros: "Service, entertainment , drinks, everything! Very good!"
Pros: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Cons: "Cabin was too warm. Seems there is no way to adjust temperature /individual air flow on a 777-300."
Pros: "Clean plane, comfy seats and great staff"
Cons: "Everything was good didn’t hate anything"
Pros: "Even though the flight was around 45 min, still got a nice cup of consomme soup while I was working on the in-flight WiFi. Overall good for a short flight but basic interior with poor visibility of safety video on 787-9."
Cons: "Boarding is a bit chaotic. Only people at the front of the queue can see the correct places to stand, so many people were trying to push in the front of the queue because the signs weren't visible from some angles or from far away. Basically couldn't see the inflight safety videos from my seat (17K) because of the curvature of the overhead bins and positions of the few screens (no seat-back monitors)."
Pros: "Food and services were great"
Cons: "Not a large selection to view on the TV"
Pros: "Staff were very helpful and the food was good."
Cons: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
Pros: "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
Pros: "ANA's entertainment service is quite nice! I don't get bored on the plane. They always keep the washroom clean and I always appreciate it."
Pros: "The crew were very nice, kind and professional."
Cons: "The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay."
Pros: "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
Cons: "Seats, food"
Pros: "Service, Cleanliness and Overall Quality"
Cons: "We got lie flat cubicle seats on the way out but just tilt seats on the return, both on new 787's. After a 11 hour flight in lie flat cubicles and connecting to a standard recline BC seat is a bit painful."
Pros: "Service is Stellar"
Cons: "Business class seats were a bit old"
Pros: "More space than usual between chairs. Crew is friendly."
Cons: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
Pros: "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
Pros: "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."
Pros: "Services and respectful"
Pros: "The flight attendants were extremely attentive and courteous"
Cons: "The meals were awful"
Pros: "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
Cons: "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
Cons: "Felt very cramped, seats very close together, headphone jack comes out of the side of the armrest, should come out the front of the armrest, I busted the ends off of two of my headphone cables."
Pros: "Very nice plane, enough room, didn't feel cramped"
Cons: "Had to switch gates 2 times"
Pros: "The staff are friendly and helpful. The seat is very comfy"
Pros: "Sleeper seats, food and service"
Pros: "Flight on time."
Cons: "Stuck in middle seat between 2 teenagers & reading light on top was on next to me the whole flight from Haneda to Los Angeles."
Cons: "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
Pros: "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"
Pros: "Best leg space, new air crafts, kids gifts"
Cons: "Food choices are very average. Nothing for vegeterians if you do not order in advance. English language accouncements were not clear at all - not great for an international flight"
Pros: "High quality fit out, amazing flight crew, great food."
Cons: "Movie selection could be greater."
Pros: "I missed my flight. The customer service agent was awesome!"
Cons: "Flying United. I missed my flight. The gate was packed with people so I sat literally a quarter mile away. The flight was delayed and I got a text telling me new departure time. I show up for new departure time. Plane left six minutes earlier. First thanks for the bad information. Second thanks for not paging me. Third I don't care when the plane is supposed to leave. Just tell me what time to be at the gate so I can stand around after an international flight. Oh and if a flight attendee to squawk rudely at a paying customer when we do land, why I'd just have to ask myself AGAIN ... why do I fly United?"
Pros: "Excellent plane, accessories. Friendly staff as you expect from ANA. Very comfortable trip."
Cons: "No foot rest=back pain"
Pros: "Again, the flight attendants were kind and tried to be very helpful."
Cons: "The entertainment system was difficult to figure out and maneuver around and it seemed like the choices of movies were all sad."
Cons: "The flight attendent name Yoka asked me what I want to eat??? But She give my food to someone else, and rold me they do not have it anymore."
Cons: "Boarding bridge was not available at Narita airport. Stairs (trap) to ground were tough for my mother who has bad legs."
Pros: "My Marine son and I traveled ANA from Okinawa to Hiroshima. We had to be bussed out to our plane but it was so worth it because we were on a Star Wars plane."
Cons: "My son and I had made separate reservations and they lost his. however he was able to get on the flight and they sat us together."
Cons: "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
Pros: "As expected from the Japanese, super polite snd patient."
Cons: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
Pros: "Respectful and thoughtful passengers and crew make all the difference."
Pros: "Very friendly and accommodating staff. They were quick to help when a friend of mine wasn't feeling well on the flight. Great service!"
Pros: "The food"
Cons: "All old movies in English"
Cons: "veg food was mostly repeated in all the meals, didn't track who is vegetarian, so ran out of veg food. Pizza wasn't great."
Pros: "Everything is perfect."
Cons: "Nothing to complain, simply perfect."
Pros: "The crew was very patient. The foid was very good"
Cons: "The flight was overbooked, the ground crew was horrible. Everything from checking in, customs and passport control. They were a bunch of lazy idiots"
Pros: "Yes comfortable flight"
Cons: "Toilets to be checked for cleanliness more frequently."
Pros: "Crew and flight comfort were fine until the flight got canceled after sitting on the plane for over an hour"
Cons: "Wasn’t happy with the accommodation after the flight cancellation, was told no other flights for 3 days so I ended up paying $250 more to get on a different airline that day to make the wedding I was going for."
Cons: "Luggage claim in chennai airport is horrible"
Pros: "average, plan is pretty old"
Cons: "TV is terrible. Not a touch screen ."
Pros: "The crew was fantastic. The food was good for airline food."
Cons: "The seats were narrow and seemed a bit smaller than usual."
Pros: "Great service and attitudes by staff."
Pros: "Staff, food and service Dubai to Islamabad"
Cons: "Arrogant staff on Houston to Dibai"
Pros: "A good time to board"
Cons: "No offer of free water to drink on a 3.5 hour flight!! Staff didn’t smile at all."
Pros: "Tv and kids movies , crew were nice"
Cons: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Pros: "Pleasantly surprised by the meals. The crew were professional, attentive, and friendly. The seat I chose had plenty of leg space and I will select it again the next time I fly with Emirates."
Cons: "The toilet seat covers were finished so I spent a lot of time lining the seat with toilet paper."
Pros: "Comfortable seats, good entertainment and nice crew. The flight was good so I could sleep from time to time."
Cons: "The flight was supposed to have one stop in Dubai. But the return route was changed so we had 2 stops, one in Dubai and another one in New York with long hours until the next connection. I arrived in Seattle a day later which made me lose a working day."
Cons: "They changed my pre reserved seat without telling me and I was by the bathroom. Super uncomfortable the entire flight."
Pros: "I left my kindle reader in the seatback in my flight to Dubai. They found it and returned it to me on my retum doback to Chicago 3 weeks later."
Cons: "Lactose free meal was disgusting."
Cons: "Missed connection in Dubai due to late departure from DC."
Pros: "Generally the standard was good as I've come to expect from Emirates"
Cons: "There was little communication about boarding at Lusaka. By contrast to larger airports it is not at all clear where to go once you are in the departures area - fine if you are familiar with the airport, but confusing if not. I discovered I should make my way through secondary security into the departure gate area via a small unsigned door. There followed a good deal of confusion among the passengers as to where we should be waiting, and whether the flight was on time or not. Another area which could be improved, but not by the airline, is the listing of departure gates for connecting flights in Dubai. There are so many flights cycling on limited screen space, so you have only a few seconds to locate your flight, from around 90 or so, before having to wait for the cycle to repeat."
Cons: "No room to stretch feet out, couldn't straighten legs out. I walked as much as I could, but my ankles and legs were swollen for three days after flight."
Cons: "Cabin temperature in the Economy section was too cold with cold air blasting from AC vents The staff did nothing to change this in spite of several requests from different passengers"
Pros: "Food is good"
Cons: "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
Pros: "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
Cons: "Taipei airport was not great and confusing."
Cons: "option to provide some vegetable sandwich must be there for vegetarian people"
Pros: "Great entertainment set up, a free hour of wifi and good food. The wifi was priced fairly. Overall, it was a pleasant flight that I even managed to go to sleep. I normally can't sleep on planes."
Cons: "The entitled passengers and other rude passenger behavior."
Pros: "The service from the airline Emirates, very nice and friendly staff. The price was under my budget and easy to purchase. Alerts for flight, time lines and updates for Airports after the Huricane Irma. Thanks! Javier"
Pros: "Everything except boarding and internet"
Cons: "Boarding was chaotic they need to have better communications... it was a free for all! I did not at all like the way they make you think you are getting free wifi but in reality it's a hoax!"
Pros: "Flight was delayed by 7 hours because of techinical issues"
Pros: "Plenty of room even in economy. Good food for a plane. Very friendly"
Cons: "Food was not tasty or interesting."
Cons: "Airport staff were not very descriptive or helpful with directions. Talked to me like I was dumb...."
Pros: "Food and crew"
Cons: "Emirates flight took me and my mom to Milan(Italy) on issued Dubai Boarding pass."
Cons: "I checked in online, but when I went to drop my bags there was about a 20 min delay. the agent needed to make 2 phone calls and conference with 2 supervisors. All this without letting me know what was going on."
Pros: "Evening thing"
Pros: "The food was better than others and beverages were served often. In flight entertainment options were impressive."
Cons: "There was so little leg room that my knees touched the seat in front of me. Everyone in the row had to get out for the window person to use the bathroom. There were 2 kids next to me that stood on their seats and jumped and screamed almost the entire flight. No one said anything."
Pros: "The flight left Kabul on schedule and we were at Dubai ahead of time. The flight was very comfortable."
Cons: "Changing the flight schedule without any concideration!"
Pros: "As comfortable as one could hope for a long haul economy seat."
Pros: "Comfort, friendly crew, excellent service. Good food"
Pros: "I was travelling to Addis Ababa on Dec29 But I wanted to celebrate New years eve in Dubai and stayed for 6days',But that wasn't Good idea.They charge me More than $300 for my luggage to go Addis Ababa,I know I have extra luggage but my thought was starting seattle until Addis."
Cons: "I will never ever use emirates"
Pros: "As expected"
Pros: "Dubai was fun."
Cons: "The food wasn't very good. Not very heathy. More fruit and veg please. I don't like that the flight attendants close the curtain for first class disembarking. Seemed pretty childish and snobby."
Pros: "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
Cons: "No free seat selection available anymore until checkin."
Cons: "The flight was canceled and the staff had no idea how to rebook."
Pros: "Emirates business class is excellent."
Cons: "Cannot think of anything to complain about."
Cons: "Great movie selection and food."
Pros: "This is the 4th times I use Emirates and they maintain their standards. The entertainment is very good, a lot of new movies and tv shows, in many languages. The quality of the plane is still amazing, I love Airbus even in economy class and I am 6'2 tall. So enough space for my legs, the plane seemed to be pretty new. Love it. No problem during the boarding. Staff very efficient at that time The same during the flight. they were there to provide us a high standards services. Thank you Emirates."
Cons: "The food portion were pretty small BUT there were some leftover that the crew agree to give if you asked for. So at the end not too bad."
Cons: "Service was average aND the temperature unbearable"
Pros: "It was more comfortable than a US carrier's coach class, but ,8 hours in coach is still rough."
Cons: "Friendlier crews"
Pros: "Overall a nice and good flight"
Cons: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Cons: "Wifi on klm"
Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."
Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"
Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Cons: "Flight got cancelled"
Pros: "very nice crew"
Cons: "my bagfage was lost"
Cons: "I congratulate the KLM crew!"
Pros: "Food and service"
Cons: "Working wifi would be good. Better A/C. More comfortable seats"
Pros: "Slow service."
Cons: "Better communication!"
Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Pros: "Great plane and staff"
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Cons: "They left my bag off the plane. Ridiculous."
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Cons: "Larger meals."
Pros: "Friendly and efficient crew. Flights were on time if not even early."
Cons: "No reading light in my seat..."
Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"
Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pros: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Cons: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Pros: "The staff was very helpful and professional. Promp response to calling for attention."
Cons: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Pros: "Lovely staff, good food, great movies."
Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."
Cons: "Amesterdam airport employee was really rude"
Pros: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Cons: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Cons: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Cons: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Pros: "leg room economy compared to KLM"
Cons: "full flight, no upgrade possible"
Pros: "Excellent service and comfortable flight"
Cons: "Flight delay roughly an hour"
Pros: "The crew that greeted us (and sorted out seats) was excellent."
Cons: "We had booked seats together two months before our trip; when we checked in (both legs are Star Alliance, but Air Canada—one leg both directions—did not allow any on-line seat choice or changes), we had been separated to different rows altogether (and since it took two Air Canada trips to get from Vancouver to Denver; the first had mechanical difficulties an hour into the trip and had to return), and there was no way to change it online or at the airport."
Pros: "Very nice crew!"
Cons: "Was almost three hour late..."
Cons: "I was made to pay for my carry on because of weight. I didn’t understand that when I booked. I am also certain that many other carry ones were more than 12 kilos."
Cons: "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
Pros: "Air Canada is consistently a great overall experience."
Cons: "The food is terrible. It's the worst of any airline I've ever taken."
Cons: "Terribly small seats"
Pros: "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
Cons: "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
Cons: "Small plane, no room for cabin luggage"
Pros: "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
Cons: "The food was of course something to be desired."
Cons: "boarded and closed gates 30 min early without warning. almost missed it"
Cons: "Never been on a smaller plane. I've traveled private planes with more room!! Air was so bad, even the food smelled bad and couldn't even think of purchasing any. With a flight that long and people waiting for stand-by, you'd think a larger plane might be in order."
Cons: "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
Pros: "The AC in-flight staff are always very nice. It was a pleasant flight"
Cons: "My flights were so behind I missed my connection for Toronto to Tel Aviv and was rerouted to London and then Frankfurt but the plane was late getting there as well. Air canada had no crew on the ground and over and hour wait for customer service on the phone so i had no way to find out what my reticketing status was. I was passed off to numerous other airlines and sent through the airport to the incorrect terminals in heathrow causing another missed flight. Air canada did not accept the responsibility to maintain my reservation and get me to my destination efficiently. Even when I spoke with a phone representative the person was rude and never sent confirmation of my flights so I had no reference point for flight numbers or air lines. All of his added up to more than 13 hours of delays on what was already a 24 hour trip. Worst travel experience of my life."
Pros: "Had to cancel due to flooding at my house. Air Canada was super kind and offered me a credit. Thank you!"
Cons: "we took off 3 hours after our actual take off time due to the cargo door not closing. we sat on the plane and they kept the exit door open causing very cold air in the plane. the door should have been closed to keep the heat in. for the 3 hours we were not given or even asked whether we might want coffee or something to drink or some kind of snack, they gave the business class something tho."
Cons: "Late flight the crew did.t care and many people missed connections. The customer service at the airport desk was understaffed slow and rude. They we're not helpful in trying to get new flights booked and I felt like it was asking a huge favor even though it was Thier delayed flight that made me miss my connection."
Pros: "The plane was quite new, and that's pretty much it."
Cons: "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
Pros: "On-line check-in was available.The process in Taipei to board the flight was good."
Cons: "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
Pros: "No food, an hour late"
Cons: "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
Pros: "Cadence of service. Amazing plane."
Cons: "No free drinks"
Cons: "No free snacks"
Cons: "I ordered vegetarian food, but not shown on list ."
Pros: "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
Pros: "on time, friendly staff"
Cons: "never on time, late flying both way's"
Pros: "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
Pros: "Crew was professional."
Cons: "Why not due the security briefing while we are sitting there delayed?"
Cons: "Crew was rude to me."
Cons: "Left our luggage in Montreal!"
Pros: "Overall service & friendliness"
Cons: "The time that I need to wait for my connections....I was traveling by myself with my two daughters 6 and 2 years old. And been honest wast pretty hard. Also, nobody told me about the permit that I need to have to go to Canada. I did the process online at the airport. Was fast but pretty stressful."
Pros: "The crew was friendly."
Cons: "The plane was old and looked like it was going to fall apart. My seat was torn and the back of the seat in front of me was broken. Not my favorite airline by far."
Pros: "No complaints about the flight attendants"
Cons: "Seating very tight and uncomfortable. Luggage handling is the worst I have ever seen. Out of 6 in our group, 2 had lost luggage and 2 had misplaced luggage. Airport customer service didn't care if items were lost or misplaced. Very unprofessional all the way around!"
Pros: "Everything was good."
Cons: "No issues"
Cons: "Crew was rude and poor communicators."
Pros: "Th flight attendants were nice. The entertainment system was working and the movies were good."
Cons: "Minimal cabin service. Plane arrived late. Almost missed connection. Officious cabin attendant."
Pros: "Air Canada personnel made sure I made the connecting flight from Paris to Denver through passport control and the repeated safety checks in Montreal. The small aircraft was spacious even in economy."
Cons: "A male flight attendant was unwelcoming when I finally got to the plane (being late was not my fault). Did not want to help looking for a spot for my normal size carry on. When I pointed out one above him, he left my bag there and just walked away. I am 69 years old, 5'1"."
Cons: "previous flight was late so we had to be rebooked. The line was insane with 3 agents. The 3rd said go to the other 2 lines. The second went on break leaving one agent. A manager came down and gave the sorry here is our corporate email speech to two girls in line but left without acknowledging all the rest of us waiting. It was a mess. When I got my ticket she was like here you go without explaining anything or a sorry. When I asked for a few details like am I in a hotel overnight or when do I leave she gave me an eye roll. When I got to the plane after traveling all day and waiting extra hours there was an empty row right in front of me. I tried to lay down but the attendant made me move because I hadn't booked comfort plus even though the flight I booked I would have been in Denver hours ago. Things happen but it's all how you deal with it and air canada does not deal well."
Pros: "Prompt and courteous. The Embraer was not new, but in good shape. Entertainment was minimal - especially in comparison to the Dreamliner we flew from Europe to Toronto. The flight from Toronto to Denver was about 4 hours long, but the only included refreshments offered were sodas, water, or juice. Air Canada could do better on the food front. (Other food was available for purchase.)"
Pros: "The crew was great"
Cons: "The gate changed 4 times and there was confusion at final boarding. The Toronto airport TSA agents have absolutely no manners and need to be retrained or fired. Traveling has become very stressful and try make it worse. There was a Hispanic girl, heavy set with curly hair yelling at us to approach the scanners. I talked to her asking her to be gentle with us because we'd just flown for 7 hours and are suffering from time zone changes. Another yelled at my seatmate about his travel size after shave. She was a black Caribbean. She snapped at me about the importance of security and that he was rude for saying he didn't care that she'd throw his stuff away. I told her that he said he didn't care because he's tired and quite frankly, a trail sized aftershave that she doesn't approve actually doesn't matter and is nothing for her to get worked up about. Her colleagues were all staring at her as she started throwing her weight around and making unprofessional nonverbal noises. Then there the room where you weight for your name on the screen to appear if your number is 1 or 2. The people in there are extremely gruff. There was only one Hispanic woman who took my slip of paper that had my pic who said please and thank you. Then when you go to customs to get your passport signed, the guy at counter 10 starts arguing with me for no reason. I put 1 family member on the customs form. He asked if anyone is traveling with me. I said no. He clarified that one should mean an additional person and not just me traveling. I said it wasn't clear and I didn't know. But he decided to get argumentative with me about it until I said ok and walked away. Your TSA process is a nightmare. I did not experience that at Heathrow, Vienna, Or Tel Aviv (all places that have recently experienced terrorism). I didn't even experience it in my arrival town Denver. Toronto TSA is very very poor."
Pros: "The in flight entertainment was great!"
Pros: "That I eventually got to Denver"
Cons: "Poor planning no backup aircraft I knew status via apps before staff did"
Pros: "Their was a two hour delay, the planes cabin was at about 55-60 degrees and due to bumpy ride...service was delayed (obviously not the fault of anyone). Just overall, uncomfortable experience!"
Pros: "On time, courteous, great movie selection for the very long flight. Food was decent."
Airlines flying from Taiwan to Colorado have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Taiwan to Colorado
Masks required on board, masks provided on flights from Taiwan to Colorado
Social distancing seating
Middle seats unavailable to book on flights from Taiwan to Colorado
Testing for antibodies, testing for symptoms for flights from Taiwan to Colorado
Waiving of change fees. Search flexible flights from Taiwan to Colorado