Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Almost everything"
Cons: "Not sure you can change anything but it seems as if we had an inordinate amount of crying kids. On a 14 hour flifht, that was hard"
Pros: "Comfort and service on boat"
Cons: "Check in and flight connection not as promised..."
Cons: "Lack of food options for vegetarians unless pre-ordered."
Pros: "The movie selections, and really nice lighting on board."
Pros: "Service onboard the flight was good."
Cons: "Connection in Dubai was terrible. Super long bus ride. Nobody at the terminal to direct you to where the Business Class Lounge is. Had to walk very long distances to get to the Lounge. No staff at the gates in the Business Class Lounge. Flight was delayed but no staff to give information at all."
Pros: "The flight itself was great, though it was 4 hours delayed. The interface between Jet Blue and Emirates didn't work."
Cons: "I booked roundtrip flights in two legs, so Jet Blue, Emirates, Emirates, Jet Blue. The two airlines didn't seem to interface. In each direction for some reason, I was unable to check in online for the second flight, which didn't make sense (so Emirates there and Jet Blue back). On top of that, neither could give me boarding passes that would work for the other. The customer service kiosk took about 15 minutes to get this done for Jet Blue in JFK."
Pros: "Attentitive staff, leg room, food, entertainment - all great"
Cons: "Still wish I could buy better wine during the flight from Economy. Would pay $100 a bottle for great wine. The wine in coach is undrinkable."
Pros: "So great to still fly with some comfort in this day and age, especially with the awful experience flying American carriers. Great crew, very friendly."
Pros: "Easy boarding, great service"
Cons: "I couldn't pick my own seat"
Cons: "got non-vegetarian food in spite of choosing veg"
Pros: "Great space in economy! Great entertainment selection! Great food!"
Cons: "I couldn't hook up my personal earbuds"
Pros: "Efficient, clean, friendly"
Pros: "I would like to say this is the most horrific experience I have ever had traveling and using Kayak. I was late by 10 mins getting to the ticket counter and Emirates gave my seat away. I then proceeded to attempt to rebook and the Emirates agent advised they are sold out for the next 3 days and have no flight alternatives to offer. I contact flight network and the person I spoke proceeds to tell me the same thing and there is nothing they can do for me. Basically that I would need to purchase a whole new ticket on another airline as Emirates doesn't have availability. Which I did. Now I'm looking online and Flight Network has my exact flight on Emirates available at same price I paid for my ticket. But now my new ticket purchased to get home is non-refundable. I'm out over 1000 dollars because of bad info. This has been a horrific experience and after being loyal to Kayak for years.... I will never use the site again."
Pros: "i like the food."
Pros: "The flight from Dubai to NYC was great"
Pros: "This was our first trip to Europe using Emirates airline. It was perfect. Low price, excallent meals & service aboard. All staff very professional & helpful. Check in at airports were a breeze. Will definitely use Emirates again & recommend to family & friends."
Pros: "الشكر للاماراتيه على مجهوداتها الكبيره"
Cons: "الطيران الاماراتي ممتاز جدا والخدمات ممتازه جدا جدا تحتاج شي بسيط وهو تقوية الواي فاي فقط طيران جميل جدا"
Cons: "The plane was very messy and not well kept throughout the flight. The fight attendants expressed levels of frustration with passengers as if we were bothering them. Me and the the passenger next to me lost picture during a movie that were watching and had to have our monitors reset."
Pros: "The seat and the flight were very good."
Pros: "Emirates Airline first wowed me because it was a double decker. Even as an economy class customer, I felt like I was treated like first class. They had so many entertainment options from movies to games and their food was very delicious! My flight was about 8 hours and it definitely didnt seem that long."
Cons: "I dont have any complaints. My friend and I repeatedly told each other that this flight was one of if not the best flight we've took by far."
Pros: "I like that Jet blue offers movies on the flight and that they accepted Emirates international baggage rate without any questions. That was very important."
Cons: "I can't think of anything negative."
Cons: "Terrible flight Terrible food Terrible announcements Religious versus from koran Added 500 dollars tax to our fee"
Pros: "Seats recline twice as far as usual, lots of room, great service and 3 meals."
Pros: "The food and the friendship of the staff"
Cons: "I like everything"
Pros: "We flew on time"
Cons: "It was ok"
Pros: "Service is nice also food"
Pros: "Liked everything."
Cons: "Little options for food with no meat."
Pros: "SEATS very comfortable. Timings very accurate other than the weather delay. Staff very courteous. Food is great. Aircraft is equipped with every possible thing"
Cons: "Internet didn't work at all"
Pros: "There should be a limit on drinks. I sat next to a raging alcoholic who (thankfully) liked me, but became more beligerrent with each bottle of wine and can of beer. By the botton of 1 beer and minibottle # 6 she was literally shouting every curse word in the book (though she had a clear fondess for the "f word"), hugging me on a 5 minute basis, and "fake threatening" to punch at least 3 other surrounding passengers in the face for asking her to quiet down. None of the crew asked her to be quiet despite passenger complaints to emirates staff. In fact, they brought her another beer and some red wine following said complaints! After 3 hours I coaxed her into quietly watching a movie. If emirates had cut her off at drink 4 then I could have spent more of my time relaxing and enjoying the amenities I anticipated on that flight. Instead, I spent nearly the entire flight managing a drunk passenger for the betterment of all passengers within earshot."
Pros: "Everything was the absolute best of any flight I have ever been on in 40 years."
Cons: "There were a number of people carrying H1N1 and coughing violently. I have since contracted H1N1, I had a fever of 105, and I have had to miss over a week of work. Another person that I kept in touch with from the flight has also missed work and is also bed ridden. It might be worthwhile investment to start asking sick passengers to wear masks. I am not sure how you could gain compliance, but it would be a good idea."
Pros: "Everything from checking in, boarding to accomodating me in a hotel in dubai was excellent. Staff could not of done any better."
Cons: "Bumping plus the conditions of the bathroom"
Pros: "Liked Dubai Connect and appreciate the complimentary stay in Dubai as I had a very long transit time of 8 hours."
Cons: "Catching connections when landing in Dubai Airport could be managed better. The ground staff did not prioritize getting the people with short connections to their flights on time. There were cases where passengers missed their flights by a few minutes and this caused a lot of distress with the passengers as they would have to wait a long time for the next flight."
Pros: "Crew service and comfort of the seats"
Cons: "Customer service at the ticketing counter was very poor. Had a terrible experience even with being a sky reawards member. My self and my wife were treated horribly."
Pros: "The food was good, but the service wary slow. The boarding was done well, but the arrival of the suitcases was terrible long."
Pros: "Plenty of entertainment. Cozy and spacious seats. Good service. Live cams were awesome. Food was okay."
Cons: "Nothing really. Good experience overall. Pizza was overcook however, not of a big deal though."
Cons: "food is so poor"
Cons: "I was wiling to pay cash for an upgrade; however, it was unbelievably high."
Cons: "Food At chennai was terrible, made stomach upset and throw up."
Pros: "Good service"
Cons: "I didn't like how there were no vegetarian meals left when it came my turn for the whole flight."
Pros: "Very comfortable seat, excellent choices of entertainment and service. Arrived ahead of scheduled time."
Cons: "Nothing everything was excellent"
Pros: "The cabin, our seats, the service, and the bathrooms were excellent."
Cons: "The boarding process was less than ideal. Many individuals asked for boarding pass and passport which added to delays and was confusing. My daughter's entertainment system had a glitch."
Pros: "Excellent crew"
Cons: "Food was not good, however they served lot of drinks and snacks"
Pros: "The service was TOP-NOTCH! Have never flown on an airline as luxurious and service-oriented."
Cons: "There was one point where a flight attendant forgot about a request I made and I had to seek her out to get what I needed."
Pros: "I enjoyed the attentiveness of the crew members. They were pleasant and went out of their way to meet the needs of the passengers. The food was delicious."
Pros: "It is an excellent airline with a high level of service and terrific amenities."
Pros: "everything from the boarding to the disembarking was handled very well; the staff was friendly & professional, the planes were the most comfortable i have flown in economy class, the food/beverage service was what you would expect for business class; finally, the price was less that almost every other carrier; i know that have a limited list of flights out of the usa but if possible we will fly them again"
Pros: "I loved the services provided by this airline. I loved the hot towels provided to freshen up and the meal and beverage service and also the movies available to watch."
Pros: "In addition to all the other bests, the Airbus A380 is the best plane I've ever flown!"
Pros: "I highly appreciated the kind care of all the staff in the plane; especially the great selection of food. Thank you very much! For a plane it was really 5 * service."
Cons: "the correspondence between the staff. On my way to New York, I was brought to the lounge to wait until my boarding will start but nobody picked me up as promised, so I had to walk the way. I needed a wheel chair as well on my way back, extra ordered it at the check in, they said it is noted in the system. But nobody was there to pick me up. When I finally found someone, I was brought to a place, being asked to sit down and wait where I still had to pass stairs to come to the passport controll. From there noone picked me up, so I had to go my way alone with pain in my leg. I don't want to argue, I managed it even with pain but I wonder what happens with people if they cannot walk anymore at all. My advice would be that you work on to improve this service. We extra booked business class but this service was not worth being called business class."
Cons: "The only kosher foodi is no good must change"
Cons: "The ONLY thing I hate about Turkish Airlines is the necessity to go through security in Istanbul when you're in transit on an international flight. Not only do you have to go through security again - with the serious chance of missing a connection - but if it's a flight to the USA, there is serious additional security at the gate. Surely this is enough."
Pros: "never turkish airlines ever again!"
Cons: "never turkish airlines ever again!"
Cons: "To whom this may concern: I am writing to express my absolute dissatisfaction and poor experience with the customer service and lack of working amenities on flight #TK11 leaving Istanbul into New York City, JFK. It was sadly a horrible ending to my trip and left me with a very unfortunate impression of Turkish Airlines. Less than an hour into the flight I spoke with a flight attendant making him aware that the USB port was not working so I was unable to charge my phone the entire flight. In addition, the wifi was not working. This is a huge problem because I planned on working remotely that day and my job was under the same presumption. The attendant blamed my phone and did not take my word that I was unable to connect until I insisted further and another passenger in front of me turned to my rescue and agreed with me stating the wifi was spotty and only worked for a short period of time until ultimately shutting off. The attendant did not apologize but said he would check on the port and the wifi and would get back to me. I followed up several times and he fed me the same lines until I grew frustrated that I was being completely ignored all while losing a day's work. During the last 20 minutes of the flight I decided to finally walk to the back of the plane and follow up for the last time with someone else. I explained the situation to the other attendant who seemed as though this was the first time he was hearing about this issue and he spoke to his chief who gave me a customer feedback form to fill out. No one offered me a different window seat to fix the port problem or even Miles Plus points for the inconvenience even though I requested it. I have never felt more disrespected and dismissed on a flight before this experience. As a star alliance member (CX765361), I frequently fly for work and personal trips and out of loyalty and assurance that I would be able to fulfill my work duties remotely given the features this airline promotes. I chose Turkish Airlines because it was apart of this program. This experience did not uphold the company's reputation and by flying with Turkish Airlines I completely missed a full day's work, deadlines and was behind when I physically returned to work. For the inconvenience, stress, disrespect and empty promises, I am requesting that Turkish Airlines reimburse me the portion of that flight. Best, Rachael"
Pros: "The staff was courteous and helpful"
Cons: "The air temperature was warm and the food was not good. The choices were not available. I just ate bread and butter."
Cons: "Luggage was held back in Istanbul. It was broken into and never made it to NYC. They shipped to Texas at which point it had been opened and rifled through. Unprofessional."
Pros: "The crew bumber was short fot the full flight. The food used to be better in THY."
Pros: "This is the shittiest airline. The flight from delhi to istanbul was canceled due to bad weatherBut their customer service is very pathetic. Their was no intimation in a proper manner. They did not try me to adjust in any of their airline. I had to book another flight at a very high price. This is really insane... i will like my entire refund of the journey..."
Cons: "This is the shittiest airline. The flight from delhi to istanbul was canceled due to bad weatherBut their customer service is very pathetic. Their was no intimation in a proper manner. They did not try me to adjust in any of their airline. I had to book another flight at a very high price. This is really insane... i will like my entire refund of the journey..."
Cons: "I missed this flight also and tried to get a refund for it because the times were not good for me."
Cons: "The flight was cancelled and 36 hours later, I am stuck at a hotel with 100s of other people none of who have a clue how to contact the airline as all the phones are not being attended to. The Indian sales and reservation team as well as the Turkish customer care are not responding to the situation at all."
Cons: "Late baggage"
Pros: "US government sends out travel advisories in timely fashion"
Cons: "Turkish airlines is overwhelmed with schedule changes. They behave in a manner not respecting the gravity of the situation and the need for people to get home. For example, they rescheduled our flights but did not confirm or ticket our flights. They should use all resources to get us home but won't let us fly on Star Alliance code share flights."
Pros: "The crew works very hard to make sure everyone is safe and comfortable. I appreciate it very much. The food service is quite good and the entertainment is excellent. The price is excellent for the service you receive. I agree with other reviews that a tall person will be very uncomfortable with the leg room. I am 5'7' (170 cm) and my knees hit the seat in front of me when the seat was leaned back."
Cons: "Only because the steward was nice I could get a vegetarian meal. The flight needs to be specifically told about vegetarian needs!!"
Pros: "Great food,wine and snacks!"
Pros: "I liked the food on my flights. The seats were comfortable. The movie selection was very good as well. They had a lot of new releases."
Cons: "I noticed that food service on both my Turkish Airline flights for this trip was slow. I feel in general passengers take a longer time to be served and the time it takes the crew to clean up the trays after a meal is even longer. Some the the passengers win my flights were even getting out of their seats to bring their trays to the flight attendant station because they wanted to be more comfortable in their seats. I also noticed they did not come by to collect trash as frequently as other airlines. The entertainment selection was good as far as movies but the music option was very limited and difficult to navigate."
Pros: "Priority lounge access made 12 hour layover less unbearable."
Cons: "Missing tray table. Was allowed to keep my bag for takeoff but not for landing. Defective headphones (three pairs). Long waits for lavatories. Animals in main cabin. No ability to turn off main cabin screen while landing. Neighbor vomited due to roughness of landing. And the 12 hour layover (CDG-IST-JFK) was pretty harsh, though not as bad as 16 in the other direction."
Pros: "on time performance for flight"
Cons: "Cabin crew not very responsive on requests"
Cons: "Similar issues as described above"
Pros: "I was 35 weeks pregnant at the time of my flight and when I got on the plane I noticed that my isle seat had a broken arm rest. I didn't mind but the stewardess told me that she had requested that no one be sat there and apologized. Once the plane had all of the passengers boarded she told my husband, 2 year old and I that there were 3 seats available in the comfort zone and offered it to us. I was grateful not only for an arm rest that wasn't broken, but for a little extra space for my growing belly. During the flight the attendants were kind and offered several times to get whatever I needed."
Pros: "The food and service, generally, were all quite good, as I have come to expect from Turkish Airlines. Turkish Airlines remains my preferred airline for all travel."
Cons: "The server handling my section of the aircraft seemed slower and less experienced, but this did not have a significant impact on my experience. The temperature in the cabin seemed to fluctuate quite a bit and my entertainment screen froze and seemed to shut down halfway through the flight."
Cons: "flight had hours of delays barely anyone speaks or understands English.. Lack of help from everywhere from checking in to boarding to take off won't recommend to anyone."
Cons: "Going through security checks twice and running from one gate to another at the last minute."
Pros: "They made us take a bus from the landing plane to the terminal, and it was very very cold outside. Then they made me stay in Istanbul for 6 hours without any type of food credit, unlike most major airlines. Refused to give me the food I'd ordered ahead of time because of dietary restrictions, and only one member of the crew ever cared...the rest were constantly frowning. To top it all off, they lost both my bags and didn't offer compensation"
Cons: "Flight was delay and we are waiting in plane food was not enough good, no menu was provided, the plane was dirty..."
Pros: "Good crew attention and communication, good entertainment choices, decent comfort for a 175 cm person"
Cons: "Each flight was a little late (as usual, though, who knows why?)"
Pros: "Service was good. Seats were uncomfortable and hard! Entertainment was excellent!"
Pros: "The food, the stuff for sleeping"
Cons: "The boarding: too much stand by which leads to confusions and anxieties. I personally believed this problem of creating too much stand by could have been prevented in advance."
Pros: "Great movie choices and food"
Cons: "People were screaming because of turbulence and we got zero communication from staff. Terrible on and off boarding. Worst terminal."
Pros: "Business class was great. Comfortable lay flat seat. Tasty food and lots of it. Great entertainment system with endless high quality options."
Cons: "Istanbul airport does not have enough gates to handle their growth in traffic. As a result both my incoming and outgoing flights were embarked by bus from the tarmac. We passed by another 30 planes in the same situation. So it was not a one off."
Cons: "They let passengers on who were not supposed to be on the flight. Consequestnly the flight way massivle delayed as they were trying to sort out the mess with the numbers, wrong passengers. they deboarded one passenger and asked everyone to search their overheaed baggages for foreign things. caused a scare among the passengers but wast fully explained. boarding was very sketchy and felt unsafe, unsecure."
Pros: "The food plentiful, and the entertainment excellent."
Cons: "Seats so not comfortable. Boarding always takes forever and this flight takes off late, Every time. Sigh."
Cons: "We were asked to board and then sat on the plane for 6 hours while they de-iced the plane, waited for a new pilot, and replaced the food. It made our 11 hour trip close to 17 hours and was very uncomfortable."
Pros: "the first meal was very good for airline food. The second meal, okra over rice, was a joke. Not even sure why they bothered."
Pros: "The staff was very nice and the food quite decent. Best of all was that the flight was half-empty."
Cons: "It was one of these new planes that you now see all over Europe where the seat backs are half as thick as the old ones - basically what you'd find on a bus. Not that awful if you're doing a 2-hour flight somewhere, but on an 11-hour one (Istanbul to JFK) they are excruciatingly uncomfortable."
Pros: "Lots of free space on this particular flight to sleep."
Cons: "There were no toiletry offered on this flight."
Pros: "Awesome food. Good choice of alcoholic beverages, great entertainment."
Cons: "One of the worst knee room."
Pros: "Crew was excellent"
Cons: "Very cramped leg space"
Pros: "everything about Turkish airlines"
Cons: "nothing at all"
Pros: "Staff was attentive and boarding was easy. Food was as to be expected and agreeable. Nice having complementary wine. The entertainment was varied and good. Having an empty seat next to me made for a very comfortable flight."
Cons: "Fellow passengers who didn't tidy up after themselves in the laboratory so laboratory really needed attention by mid flight."
Pros: "The airport information could be a little more helpful and give better direction where the gates are.....it is like a zoo and information and good direction are not easily available."
Pros: "The food, beverages, comfortable seats and movie selections."
Cons: "Arriving to New York City."
Pros: "I got four seats for myself and slept 7H My lucky flight I love that you serve a real meal and that we are able to check in two luggage, I will fly Turkish airline again."
Cons: "Boarding took loooong because of slow security check at the gate"
Pros: "1) Turkish Air's online check-in, seat selection and printing of boarding pass was efficient and effective 2) The standard VEGETARIAN meals (non-vegan) were always fresh, very tatstey and properly warmed (when appropriate) 3) The flight attendants were: > Comfortable speaking with me in English (a native American English speaker). We had no trouble understanding each other. > Always courteous, congenial and helpful in their passenger interactions, including at check-in counter"
Pros: "This was the first time I flew with Turkish Airlines. It was an incredible experience. I flew economy and felt like I was flying first class. They gave us hot towels to clean our hands, gave us menus to preview our meal(s)/drink(s)--the food and drinks were spectacular, they had homemade drinks available, they acted and dressed professionally, we even got comfort gift bags from France! I used to travel Egypt Air/Delta to Egypt. Never again! Hands down the best flight I have ever experienced. I tell everyone about it! Thank you Turkish Airlines!"
Cons: "Everything was perfect."
Pros: "Food, entertainment, comfort, etc. was very good indeed. The customer service can be better and more friendly but in general was very good also."
Cons: "I am missing my brand new perfume from my checked in bag which is very strange (never happened to me before). I figured it might have been too much liquid and was taken out due to regulations but there was no note or anything like that."
Airlines flying from Tajikistan to New York John F Kennedy Intl have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights