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Scores according to KAYAK customer reviews
Pros: "New airplane good service"
Pros: "The crew"
Cons: "Everything good"
Pros: "The flight crew ok."
Cons: "Aircraft dark and dingy. Many lights not working, unsafe. Majority screens not working, flashing and misfiring during the flight, gave me a headache, hurt my eyes. No WiFi service at all!"
Cons: "Wifii In plane"
Cons: "We were delayed which happens sometimes. I departed gate 26 at JFk the problem with the delay was there was no place to sit during the 90 min delay"
Pros: "One particular male flight attendant was especially patient and kind in explaining things to me. I really appreciated that. He even made sure l didn’t miss my snack when I dozed off."
Pros: "The delays were understandable as it was a snow storm. The crew was great."
Cons: "My entertainment system was broken, and on a coast to coast flight in the middle of the night where sleeping is impossible, that really sucked."
Cons: "Asked the stewardess to have a blanket and water she had not brought. Service was bad ."
Pros: "Very friendly and professional crew. Ceated a nice atmosphere."
Cons: "Enjoyed the trip."
Pros: "I liked that the seat reclined, access to some movies and shows, I LOVED the free WiFi. Snack were good too."
Cons: "As soon as I got onto the plane, a male flight attendant rudely told me there was no room for my carry on. I explained how my holiday would be starting pretty much as soon as I got off the flight and I wouldn’t have time to wait for a bag to come off the flight. He then replied how that wasn’t his problem. I said I would put the bag under my seat and he said if he saw it under my seat he would take it. He didn’t help me try to find room or do anything helpful at all. I took my bag and found plenty of space to store it. I was very displeased and shocked how I was treated. Also the Dunkin’ Donuts coffee was undrinkable. No where near what actual Dunkin’ coffee taste like. I also didn’t like that they tried to charge me money for the headphones."
Cons: "I had a very bad experience with Jet blue, they send me an email that the flight was still on time which was supposed to be at 11:am on September 21st , when we arived to the airport we found out that we were late for the flight so we missed our connecting flight, and we couldn’t get another flight to the destination, we paid for a full week and we won’t get there until Monday lm looking to get my money for All my losses, the Hotel in New York $254 the connecting flight and the coast of our resort, and all the aggravation the we got because of your scheduling, my name is Rola Barkho my address is 259 Wilson ave , Paramus nj 07652. Email address is rpperfectimage@aol. Com or my phone # is 201-913-9349 I will appreciate your concern. By the way it was our 28th years anniversary"
Cons: "I had a late evening flight and my neighbors chatted very loudly the entire flight. The gentleman’s seat was one row ahead but decided since there was an empty seat in our row he would sit with his girlfriend. The couple smelled of alcohol, not sure if they were served with more than one alcoholic beverage but it made the flight very uncomfortable. Even with my earphones on at a higher level I could still hear them."
Cons: "No blankets, no earphones, rude crew. Jet Blue used to be top notch, special. Now it’s just another packed crew with union attendants who do minimal and I mean minimal effort to make passengers happy."
Pros: "Very nice crew Love the free snacks"
Pros: "The staff"
Cons: "The mad delays"
Pros: "courteous staff,,,, friendly....good updates from the captain on weather....routing...very efficient ground staff during checking in"
Cons: "all was OK"
Cons: "Poor service"
Pros: "The atmosphere was just right for flying except when I entered the Aircraft I was totally turned off when I encountered a woman and her child and her carry-on pieces was already established in my seat 2A. She did move when I requested but what got me annoyed she had me locked in my seat because all her belongings remained in the passage way making it difficult to make my way to the restroom. IN MY OPINION THIS WAS A SAFETY HAZARD. I had every reason to suspect that she is known to the captain because he came to greet her. ERROLD"
Cons: "NO EMPHASIS IS PLACED ON ENSURING THAT SAFETY IS CARRIED OUT. I HAVE HAD SEVERAL TRAVELLING EXPERIENCES ON A VARIETY OF AIRLINES AND THIS WAS THE WORST FOR SAFETY. UNFORTUNATELY I HAD TO MAKE USE OF THE RESTROOM AND HAD TO BE USING MY ATHELETIC SKILS TO GET BY. THIS REALLY SPOILT MY FLIGHT. MY FLIGHT # WAS 881 TO ST. LUCIA SEAT 2A. SAFETY SHOULD NEVER BE COMPROMISED EVEN IF FRIENDSHIP IS INVOLVED."
Cons: "The screen just did work properly. I was unable to use it."
Pros: "The planes the same the inflight menu screen is basically the same. So all the things I liked about Virgin are still there. The overhead announcements were done rather well. Personality and great voice. Bathrooms were clean... Still love the mood lighting. maybe coordinate it with the company colors?"
Cons: "Somehow it seems less... happy. I don't know why that is but the loss of the safety video we knew was coming with the name change... but I kinda miss that upbeat song and the positive energy it put into take off. Also can't really recall the uniforms. I used to like those."
Cons: "* Flight was delayed, no one's fault. * Wifi was free, which is a very nice JetBlue feature, but wifi was often slow. I'm not sure this could be improved. * Because the flight was long-ish and we had to taxi for an hour, my computer ran down, and there were no electrical outlets at the seats or even usable on the plane, because it was an old plane. I lost a couple of hours that I could have been working. * One of the flight attendants was actually rather rude. Without any warning, she waved her hand in front of my face to get my attention during beverage service. I could understand this, maybe, if I had not responded to a question (I was typing on my computer), but she hadn't even tried to ask me what I wanted, she just went for this very abrupt and aggressive attention-getting technique. She startled me, and I told her she had. She did not apologize."
Pros: "comfortable seating space."
Cons: "We missed our flight by 2min, and no one made an announcement informing us that they were about to leave."
Pros: "Great crew and movie options."
Cons: "The passenger in front of me was rude, but that's not the Jetblues problem."
Cons: "Tv was broken"
Pros: "No complaints. Quite happy with jetblue. I will fly with them again."
Pros: "The ease which they handle boarding"
Cons: "Every thing are great thx"
Pros: "Prior to our flight, our captain made a joke and everyone enjoyed it. The flight attendants were friendly. I enjoyed one of the snacks (Popcorners) and I have never had that as an option on any other flight before. (Although, food would have been a greater alternative.)"
Cons: "There was a little bit of turbulence, which is never fun. (However, the captain did set the expectation prior to each time.) I love when airplanes have personal tv monitors but I strongly dislike the fact that there was a charge for headphones, for the ability to listen. I did not buy any / have entertainment during my flight and CC appeared to be available, but did not work. If it did, I would have provided a higher rating."
Pros: "The flight crew was wonderful. It really makes a difference when the staff is friendly. They made my flight great!"
Cons: "Took off late Security line was a nightmare and TSA has no idea what they’re doing Vinyl plane seats are too hot"
Pros: "Flight was on time and there is more room on jet blue than united. Flight even arrived early"
Pros: "The free wifi"
Cons: "The tv"
Pros: "Free wifi, easy boarding, friendly and quick service"
Cons: "Could have used more direction to help people know where to load their carryons so they didn't put them too far forward in the plane"
Pros: "Everything specially the crew members.very happy respectful ."
Cons: "The service friendly"
Pros: "Extra room"
Cons: "Sitting on the runway for an hour"
Pros: "Fast, efficient, friendly service. Great crew"
Pros: "Quick and easy flight. Pilot was nice."
Cons: "The flight attendants didn't seem too thrilled with me wanting 2 of the free beverages. And when I woke up my complimentary water bottle was gone."
Pros: "Crew was very professional and friendly."
Cons: "Flight was delayed 2.5 hours due to maintenance issues."
Pros: "Nice plane. Could have used a plug."
Cons: "The food was ok. But worse than the food I had on the way to the us. I didn't get all of my boarding passes in NYC so I had to go get them in Orlando which ment changing airport terminal to get to the LAtam desk and back doing 1 hour and a half of TSA security check..."
Pros: "The flight crew was amazing and very attentive to my 2 year old daughter. Very friendly service."
Cons: "During the boarding process I was not made aware that I was able to board earlier because I had a child. When I asked a crew member about it she had an attitude and just waved me through. I felt this waa very rude. Not to mention the flight was already an hour late. That issue just further irritated the situation."
Pros: "The attendants were friendly and hellpful."
Pros: "It was a quite comfortable flight on the way back to Orlando."
Cons: "There was nothing I did not like"
Pros: "Not much."
Cons: "I don't know if this was an error on Kayak's part but since they were the ticketing agent, I suspect so... I booked a full fair, business class ticket for international flight, and I can tell you, Jet Blue had no business in this itinerary!!!! I completely understand the value of Jet Blue as a cost conscious airline, but on the flights I was on, they only had ONE CLASS OF TICKET! They may tell you differently, but after being on international flights for over 10 hours, I was stuck in a middle seat! And it took me a lot of talking to even get them to admit i deserved anything other than the last row in the plane."
Cons: "The flight was delayed which was going to make me late for my next two connecting flights. They sent me on an airline that had me show up at my destination 36 hours later. Wasted money on my hotel room and activities I had paid for for the first day. Even though I had spoken extensively to the lady helping me about my luggage, it took my bag 5 days to get to me. So instead of enjoying my vacation I was having to spend time in the mall in a foreign country trying to find clothes for each occasion. It also cost a lot of money to repurchase all of these items. I will never support this airline again."
Cons: "plane is old"
Pros: "Very consumer oriented company. I was treated very well and was very happy with it. experience above average"
Pros: "It got us to Atlanta on time."
Pros: "We flew first class, so the legroom was good, and the sets weren't narrow as they are in coach."
Cons: "Flying first class domestically now is really more like flying coach used to be 20 or 30 years ago. It's very basic, and the extra cost is simply for a bit more breathing room."
Pros: "Delta has a pretty good entertainment system. Lots of movies to watch and the system works well."
Cons: "Seats are very tight and uncomfortable. The food was horrible. Tasted like a $1 frozen meal that was microwaved til mushy. It was chicken but I couldn't tell you more. And flight attendant helpfully described it as 'chicken'. Breakfast was a cold roll, a piece of cheese and some awful yogurt. This was the most unbearable 8.5 hours of my life."
Pros: "Let’s face it-no one likes a 14 hour flight. But the staff was great, food pretty good, movies flew by and we arrived early and happy and bags at baggage claim by the time we got"
Pros: "The flight attendants were great."
Cons: "Felt like a sardine . Just like ALL fights these days."
Pros: "on time, clean, prompt. no problem."
Cons: "The food service was way to rushed , no time to relax with a cocktail before dinner was being served. The warm mixed nuts were stale tasting. The soup was excellent. The breakfast was not edible . Not your usual standard, Delta. Makes me sad as my late husband was a million miler plus and we have always been loyal to you, Seems like you have too many passengers in business class to provide food and service you can be proud of"
Pros: "They have the flight very well planned out, you get frequent drnks and food initially and then they turn the lights out for a good amount of time so that people can rest. Then, they come by again before landing with more drinks and a snack. Very well coordinated."
Cons: "Really, my only complaint is that after leaving Atlanta ~ 4 pm,,you arrive in Europe at 8 am. The first day is very difficult to adjust to. I would much rather arrive in Europe at night, and get to rest for a night before starting."
Cons: "While there was plenty of space on the aircraft, I was forced to gate check my carry on."
Cons: "No power to charge"
Cons: "Like everyone says - could use more leg room. Theres no way to stretch legs which is a problem on ling flights. Why not lift up the seats by a few inches? This would create more leg room underneath without changing the number of seats and doesnt impact the head room much."
Pros: "Nice crew and good equipment"
Cons: "Bad bad food very disappointing"
Cons: "cramped in economy class"
Cons: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."
Pros: "Entertainment ( movies) were nice."
Cons: "9 hour flight and no food(meal) until 1 hour before we land. The worst food I've had on a international flight."
Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."
Cons: "Delayed flight, mechanical"
Pros: "The crew was very friendly and ensured you had everything to your comfort . Great selection on movies . The food and wine selection was divine. Great service"
Pros: "Customer service very courteous and friendly."
Pros: "Extremely uncomfortable the entire flight. Seats too close together, then when you recline you hit the person behind you."
Cons: "Good tv shows, friendly attendants"
Pros: "The crew was friendly and accommodating, and service was good"
Cons: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."
Pros: "Great helpful happy staff, made you feel welcome. Good atmosphere and peaceful. Food excellent."
Cons: "On transatlantic flight , seats comfortable but inadequate recline for a night flight and no footrest."
Pros: "The cinnamon cookies, the in-flight movie selection, and the helpful flight crew helped make this flight not as bad as it could have been."
Cons: "There was an infant in the seat directly behind me that chose to cry and scream through a large part of the flight. The mother of this child did not/was not able to keep the child from crying. Even with headphones on, this child's crying persisted to pierce the ears of every passenger within 5 rows of it."
Pros: "It got me home."
Cons: "Although I paid for a first class ticket I was seated in coach. The plane was a commuter jet, and I suspect that Delta added one or more rows of seats because even though I'm of average height and less than average weight I had no leg room at all, and the hip room was minimal at best."
Cons: "Did not have the movie that showed in the sky magazine. The touch screen didn't sense touch very well."
Pros: "The crew friendly,boarding was easy the flight was comfortable they even went around and gave blankets they could do a little more with the snacks. There were TVs so the entertainment was really good. Seats didn't go back, wish they did."
Cons: "I wish they had more snacks like JetBlue but all was fine."
Pros: "don't know it's first flight delta's fault or next flight china southern's,arrive 3 days,but still couldn't find our two bags"
Pros: "The in-flight service was extremely good."
Cons: "The seat was slightly too short for me. If Delta provided a soft mattress cover, slimiler to that of Virgin Atlantic, then the flat bed would be far more comfortable."
Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"
Pros: "Staff friendly & made sure that everyone on the plane was aware of someone with a peanut allergy so no peanuts were to be eaten. Ground staff worked hard to get us rebooked & on our way as our first flight was so late that we missed our connection. So glad to finally see a charging port as our long haul flight didn't have them."
Cons: "Not the crews fault but this was the slowest disembarking process on a plane that I have ever seen. Hard to get comfortable in the seat. Not able to sit with husband as it was a rebooked flight & the flight was full."
Cons: "No free meals."
Pros: "Not much to like since the flight was canceled."
Cons: "Flight was canceled. The system tried to automatically rebook us but gave us a new itinerary from our original departure point, apparently un aware that we had already left. So, we were stuck in Atlanta airport with no good way to our final destination. Instead of waiting for 22 hours for the next available flight, or driving for 7 hours from Atlanta to Cincinnati, we had to fly into another city and drive to Cincinnati from there AT OUR OWN EXPENSE. It was a rebooking nightmare."
Pros: "Good experience given that it was a long flight."
Cons: "How about meal service on the 5hr flight from Atlanta to Portland? The food for purchase options left much to be desired."
Pros: "at least, i got to Haiti"
Cons: "delays + long flight."
Pros: "Food and wine"
Cons: "Seats are difficult to sleep in"
Pros: "The captain and crew did an incredible job with taking care of the passengers. Considering the long, long layover and the mechanical problems the plane was having. The free entertainment, pillow and blanket and a few complementary drinks went a long ways too."
Cons: "Almost missing my flight because of being detained. Not having my luggage at destination."
Pros: "Not the newest 777, but everything went well on this flight - food, comfort and service were all first rate in Delta's business class section."
Cons: "The salad was the only weak point in the dinner."
Pros: "The vegan meals were very good."
Pros: "Everything on Delta's part was very well done, and all of their employees were great. Arrived a little early, and very nice entertainment system over their wifi"
Cons: "Expensive ticket, ATL airport staff rude (not Delta employees)"
Cons: "The flight was delayed over an hour due to paperwork. Apparently there had been some maintenance done on the plane and while the maintenance issue was resolved, the plane could not depart due to a mix up in paperwork. We sat on the runway for over an hour while they tried to resolve some confusion over who had signed off on the paperwork. Once that was resolved, we had to wait longer while the paperwork uploaded to the system. The pilot gave updates and was apologetic, and about an hour into said he'd called a Sr. Manager to get it resolved. If the maintenance checks were ok, I don't know why we had to sit on the runway for an hour due to confusion over a signature. Seems unnecessary. It delayed the flight taking off from TLH too."
Pros: "I only fly Delta because they are consistent and efficient and very courteous."
Pros: "The gate agent was outstanding and extremely pleasant. The flight to OKC was only half full so the Crew moved everyone around so there was extra room on every row...that doesn't happen very often so I was excited to have extra leg and seat room!"
Pros: "Easy check in and boarding, and flight left on time."
Pros: "It was a lot more comfortable. There were not many people so it was nice to stretch out ."
Cons: "The plane was fairly dated."
Pros: "Too short for food or ententertainment."
Pros: "on time departure and return"
Pros: "I broke down and got one of the comfort plus seats and that was very comfortable."
Cons: "That I have to pay extra for a comfortable seat"
Cons: "Never made it to Atlanta."
Pros: "The crew on board seemed friendly."
Cons: "The person who helped me at the gate counter had bad customer service skills."
Pros: "Short swift flight"
Cons: "The way the plane was boarded took a long time for such a small flight"
Pros: "The flight crew were very friendlly and accommodating. The landing in Paris was the smoothest I've ever had."
Cons: "The guy sitting next to us. He was very messy with his own airport-bought food all over the floor. And very restless and up and down the entire flight."
Pros: "Nice Crew. Very accommodating."
Cons: "The input for the headphones were not working properly at my seat location on the flight. Seat #10c on a A321 Airbus from Miami to L.A."
Pros: "The crew and the duration of the flight"
Cons: "The comfort and the food"
Pros: "Friend service"
Cons: "Food, seat comfort."
Cons: "We made reservations on Premium economy which was overbooked so we did not get a seat assignment until reaching the gate. However they upgraded us to business class so we were delighted."
Pros: "The crew was wonderful and very caring, he made a difference in the overall flight. He was super friendly and ensured that I needed everything that I wanted and more."
Cons: "Probably adding personal entertainment on each seat would be great."
Pros: "On time"
Cons: "Gate D60 is the gate from hell. I was told to go to a different number gate 3 times, and no direction board to reference. Worst airport ever. The staff are rude and could not understand most overhead announcements because their accents and talking super fast."
Cons: "Crampt space, cold cabin"
Cons: "Pd for seat upgrade so I could have leg room as I injured piriformis. Gate agent wanted to seat 2 people together so took away my chosen seat. I explained but she lied and said person was in wheelchair. Got on board and took photos of young woman seated - not in wheelchair and was up walking. Agent lied and was nasty. Ruined entire trip as I was not able to move much or stretch my injured leg. Am still in pain as I type this review. Complained to AA. Agent was so nasty! Should not be allowed to work with passengers. Fire her!"
Cons: "Delayed due to malfunctioning plane"
Pros: "The kind staff made the flight more bearable."
Cons: "No personal TV screens to watch movies, which would have been more acceptable if there were plugins at each seat to plug in personal phones/ipads/etc to help maintain battery. BUT THERE WEREN'T. Everyone's phones/ipads died a few hours into the flight and therefore had to stare at the wall for HOURS. I even brought my laptop to get some work done, but without a plugin to keep it charged, it died. In this day and age, for an overseas flight that is 10 hours long, to be this old old without updated features and without plugins, this is unacceptable. Flat out ridiculous. This plane was SO OLD and dingy. Just awful."
Pros: "All the trip , not my food selection"
Cons: "6L to close to the galley"
Pros: "Confort and good treatment."
Cons: "I didn’t have the opportunity to chiíes seats."
Pros: "Upgrade to economy premium was well worth the extra fee."
Cons: "Coffee could have been better."
Cons: "It was horrible. Almost 3 hours delayed"
Pros: "The flight was good. Takeoff and landing were great. Service in flight great."
Cons: "The online safety show didn’t work. They started it several times, then did it in Edson. The overhead reading lights flashed on and off periodically making me a bit concerned about the electricals. Our main piece of luggage was sent on a different flight. It took us over an hour to locate that had happened. We waited at the distribution point. We got one Piecebut not the other. After all we’re taken from the belt we went in search and found it."
Pros: "Our trip home was pleasant. Staff was very nice. No problems boarding. Overall enjoyed the flight."
Cons: "Can't say there was anything that i didn't like."
Cons: "It wasn't a FinnAir flight! After looking everywhere and nobody could find records. It finally came up on American Airlines. Bad communication!"
Pros: "Pilots were excellent and flight crew was good."
Cons: "I signed up for a British Airways flight and American Airlines flew the route."
Pros: "Food and a/c"
Cons: "Two hours delay."
Pros: "Nice aircraft,"
Cons: "let down by unattentive staff and felt more like a budget airline with the fact that you have to pay for meals"
Pros: "The fact that there were recently released movies in the system."
Cons: "4 1/2 hr delay in out trip. Losing our connection and rude crew."
Pros: "I didn't make the flight due to a delay/cancellation."
Cons: "I missed this flight."
Pros: "777-300 - Good room in main cabin extra. Good entertainment choices. On time departure."
Cons: "Breakfast is terrible - too much sugar!"
Pros: "GREAT CREW! PILOT MADE UP TIME IN THE AIR DUE TO YHE DELAYED FLIGHT OUT OF MIAMI"
Cons: "THE FLIGHT WAS DELAYED DUE TO BAD WEATHER IN MIAMI."
Pros: "Crew was excellent."
Cons: "The connection in Chicago was 3 HOURS late with several gate changes. People on the desk were rude and never explained what was wrong. They didn't even announce the gate. change. I got it from Kayak."
Pros: "It was an ok airplane, entertainment system worked"
Cons: "The flight was delayed 2.15 hours and didn't even offered water or anything, after a while they said if we wanted we could go out of the plane... really bad!"
Pros: "Very nice staff"
Cons: "Pretty much everything"
Pros: "Good meals"
Cons: "Could not get seats together with my husband"
Pros: "The crew for the most part were friendly. Boarding was easy enough"
Cons: "The one thing that stood out was that the flight attendants weren't offering water outside of the regular beverage service. I've never been on an international flight where there wasn't almost a constant flow of water. I was so parched after 8 hours. It seemed unusual. Also the seats are so small. I'm only 130 and 5'7" and it was a tough ride"
Pros: "Staff was professional. Beverages were plentiful. The quality of the wine was actually quite good."
Cons: "Not enough toilets for the number of passengers."
Pros: "Absolutely nothing. I was upgraded from business and would have been better in business."
Cons: "The seats were horrible. The tv screen was so old and small I could barely see anything, and the sound kept cutting out. The food was the same quality as business class with less choices and no menus. The staff kept forgetting to clear the table or refill my wine glass. I never had to use the call button on a flight before, but on this trip I was constantly hitting call or flagging people down. If I had actually paid for 1st class I would have been livid."
Cons: "It didn't happen"
Cons: "Didn't happen"
Pros: "Excellent entertainment options"
Pros: "Everything. I had no problems at all when coming to Barcelona last week!!"
Pros: "I like AA because they are honest and kind. I received good value for my money."
Cons: "Liked it all."
Cons: "All. The worst airline in the world"
Pros: "Price, boarding process and seats were good"
Cons: "Crew was border line rude, and for sure neither attentive nor pleasant, food was really really bad."
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Pros: "Getting off of that plane."
Cons: "I understand delays happen and are sometimes out of your control. However, customer service is something that you can, should, and must control. I witnessed a lack of self control of the American employees (including a Supervisor) and every point of my trip w/your customers. I was embarrassed for the American executive team."
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Pros: "Very professional and friendly."
Pros: "Volare con American"
Cons: "No snacks offered! No alcohol drinks offered!"
Cons: "That it got cancelled"
Cons: "The delay, the landing and that you don't have at least one free documented baggage, that feels like a scam."
Cons: "It was a mess. 5 hour delay. No re-booking. A complete sh*t show. No way to change this thing, as you guys are peddling overpriced consolidator tickets. A mess. Will probably NEVER book via KaiYak again. Horrible."
Cons: "The flight attendant forgot to serve me."
Pros: "Everything the flight but the food was satisfactory with United and not accompanied with food"
Cons: "Food not satisfied or accompanying with ex food because portion was to small"
Pros: "The flight was smooth and staff was courteous."
Pros: "Decent leg room. Wonderful to do the flight non-stop from NYC to Delhi."
Cons: "United. September 14 Newark to Delhi Premium Economy Entertainment screen didn't work for 1st hour of the flight. the movie list was mediocre at best. The screen was smeared with some substance. The list of movies on the United entertainment app is great (via internet) but connectivity on this type of flight is spotty so the traveler is forced back to the antique screen plane system. Dinner. Butter chicken or vegetable options. Food was bland and very small portions for the length of flight. The snack was delivered immediately after dinner was picked up. I did not open it. Looked like a hard roll with something on it. Style of service is abrupt, bordering on rude. Uses terminology that non-US travelers from different cultures would not understand, for instance do you want "white" coffee. Asked me if I had someone at home to pick up after me as she felt she was cleaning too much off the floor. Her comments appeared to be directed at me but it was not my trash (and even if it was, a better approach would be recommended). The flight attendant realized she had gone too far and apologized. Then complained about this "route" being difficult, with no one listening. She concluded by wishing me a good flight and saying that she hoped that she had not offended me. I assured her that she had. Breakfast was mediocre. Egg with soggy potatoes and an inedible sausage. Did not see what they were offering in the veggie dish. Staff seems tired and not culturally sensitive. There needs to be some retraining and consideration given to long haul menus and entertainment. I take this flight at least once a year. It continues to deteriorate."
Pros: "Flight attendant service was great."
Cons: "I'm tall and the seats are cramped."
Cons: "Never made it to destination"
Cons: "Poor WiFi. Poor video. Very small seating"
Pros: "Entertainment, food, service, on-time landing (early!)"
Cons: "Many delays. Uncomfortable seats. No outlets on that particular plane."
Cons: "We were forced to deplane in DC and instructed to go to the United customer service counter to arrange our missed connections in Frankfurt. After standing in line at the United counter for 2 hours, we were told to go to our gate to re-board our plane. we wasted all that time standing and all but 2 agents had left the counter to take a break. it was EXTREMELY STRESSFUL not knowing what would happen to our missed connections. when we reboarded WE still did not have connecting flights.Also, on the United flight to Frankfurt, I had a premium economy seat and it was HORRIFIC. the extra leg room did NOT make the seat more comfortable and I SUFFERED greatly because I am recovering from an injury. Upon arrival in Frankfurt, after a great deal of begging, I got a hotel room for the night and upgrad to economy premium for the flight from Frankfurt to Addis. that Lufthana flight was better because my seat reclined somewhat but still I had a great deal of pain throughout the flight and I would have preferred to have been upgraded to business so that I could lay flat to ease my physical pain. Overall, the experience was extremely STRESSFUL and painful and the only way, I feel that Lufthana can repair this situation is to give me a free upgrade to business on my flight home.to Miami"
Pros: "no problems on flight. complimentary wine."
Cons: "seats bit tight for international flight. why do I have to pay more for more leg room"
Pros: "An old 777 , dirty and the food was horrible."
Pros: "I lie the variety of movies available."
Cons: "Nothing to not like. Flight landed earlier than scheduled."
Cons: "United check-in at IAD was chaotic. Worst process I have ever seen."
Pros: "Smooth flight."
Cons: "There was loud man behind me (laughed INCREDIBLY loud) The crew knew him so they did not say anything to him."
Cons: "We requested Asian vegetarian meal but messed up. That was very pain."
Pros: "Food during a 2-hour flight compared to what United provided in a 7 or 8 hour flight"
Cons: "I am a like-all man unless misbehaved"
Cons: "Leg room is atrocious. Delayed an hour because of maintenance."
Pros: "I booked the basic economy and I was pleased that I had a row to myself. I was nervous it was going to be a tight flight because of the smaller plane. Also I enjoyed the onboard movies available on our personal devices."
Pros: "The flight left on time"
Cons: "Baggage fees were very high for an extra bag. Service on the flight was overall ok. Boarding was slow and a little annoying. Gate agents were rude"
Cons: "Seat was inoperable and frozen in upright position in business class cabin. Last to order entree had only 2 of 7 choices remaining and fish was extremely unappetizing presentation."
Pros: "Attendants were kind and helpful The food and drink provisions were good"
Cons: "A small problem with my seat back screen"
Cons: "Very noisy!! A dog whinned the whole time. Flight attendants were ok."
Pros: "Crew was friendly"
Cons: "The aircraft was super HOT and the seats were smaller than any plane i have ever been on. there was zero leg room available."
Cons: "I got an infection in my colon from the bacteria in the food I ate on the flight. I had acute diarrhea for four days and had to go to the hospital."
Pros: "Earlier than scheduled. Enough space."
Pros: "Security was quick and efficient. Boarding was extremely organized. The airline attendants were attentive. The pilot on United informed us when the possibility of hitting turbulence occurred so we could adjust accordingly. Overall, great travel experience."
Pros: "Flight was on time, except that we had to wait a few minutes for more oxygen to be boarded because the flight was completely flow (overbook in fact)."
Cons: "Both my daughter's and my seats were broken. We were not given seats until just before boarding, luckily they were together."
Pros: "All fine, except delay"
Cons: "2.5 hours delay: plane needed maintenance and then more of that, a were unloaded. Took another plane."
Pros: "Flight crew in Dulles were very helpful in arranging for my daughter and I to sit together. Really appreciated their help."
Pros: "Large selection of movies to keep me entertained throughout a 13 hour flight."
Cons: "The food did not sit well with me. Seats became uncomfortable after a while, made it difficult to sleep."
Pros: "The crew was good."
Cons: "I paid for the internet that never worked. I couldn't watch a movie or TV either. It was t just me, a lot of people around me had the same issue."
Pros: "On time."
Cons: "Crammed seats, poor quality entertainment system (but at least with access to in-seat monitor, while on the way to the US that was not available), no additional amenities of any kind, including in the restroom, bad quality and insufficient quantity for food and drinks, and the usual/to-be-expected poor/disrespectful attitude of the United flight and gate attendants."
Pros: "Boarding was quick"
Cons: "Intercom anouncements on late night flight. Way too many about the ball game"
Cons: "Good very poor Crew no interest to service, asked for landing immigration card, crew just answer haven't you got it? Then walk away"
Cons: "Old plane and was not clean."
Pros: "The flight crew got us there quickly and safely."
Cons: "Food was sub par but that is about what you can expect from any US carrier, the crew was disorganized and let people move around before taking off making people finding their seats occupied on arrival. Service members were curt and woke us up for some kind of morning snack they call breakfast when my guest and I were clearly asleep and not interested. I really wish this flight was operated by Lufthansa..."
Pros: "Friendly crew"
Cons: "Crew did not get all passengers drink"
Pros: "The flight itself was great. Good movies, professional crew."
Cons: "The whole seating process was a nightmare. They didn't assign seats and when I tried to call first they said wait until 24 hours in advance or pay $100 THEN when I tried to check in 24 hours in advance they wouldn't assign seats bc the first leg was operated by United. They then said United couldn't assign seats at check in - only at the gate AND THEN the said they couldn't assign seats for our second leg because it was operated by Luftansa. It was ridiculous added stress on our honeymoon and my husbands first cross Atlantic trip. Made me never want to fly Luftansa/United transatlantic again (and I have been a milageplus card holder so that's saying something)"
Pros: "Very friendly staff. Easy flight, no issues."
Cons: "Little more leg room. Eye mask would have been nice."
Cons: "Paid extra for economy plus and still was too uncomfortable to sleep."
Pros: "During sleeping somebody took the pillow and the blanket from the adjacent seat. Unfortunately with my amenity kit and the Bose headphone case. The kit was found later by the personnel, the case not. Not reccomemded to sleep during flight at this airline."
Pros: "Great flight"
Pros: "Nothing at all."
Cons: "UA flights always get delayed and this time I failed to catch my connecting flight to London. I was rescheduled to the flight in the morning of the second day. And when we were heading for London half way, the pilot said some sensors stopped working and we had to come back to Dulles. To be honest, I will never take UA flights anymore, it is just TERRIBLE!"
Cons: "A la ahora de irnos hubo muchos contratiempo por el tiempo pero por el vuelo después que nos fuimos fue excelente"
Pros: "Smooth flight, nice staff, on time"
Cons: "Not enough leg room!!! The new planes cram us in even tighter. Unless you pay more, you suffer. Why should we have to pay more just because we are tall??!! Pocket for book etc is way too small."
Cons: "Touch screen broken on TV. I couldn't watch the films I wanted to watch."
Pros: "Food was pretty tasty and entertainment worked well."
Cons: "The crew was extremely rude and seemed annoyed a passenger would even think of asking for assistance."
Pros: "Meals, for a coach ticket, were surprisingly good."
Cons: "Seats,timeliness,information,water only on 2hr plus flight etc etc etc."
Pros: "It got me home alive."
Cons: "During the summer the planes are not air conditioned while on the ground. Consequently, the heat while sitting on the tarmac can be brutal, and another shower is needed after reaching the destination."
Pros: "The seat was very uncomfortable."
Cons: "3 hour flight delay and finally cancellation on my departure flight. 2.5 hour delay on my arrival flight. Please minimize delays and cancellations."
Pros: "The seats are horrible!"
Pros: "Unbelievable landing. Never felt it."
Pros: "Quick boarding and unboarding"
Cons: "Cabin had no air circulation and was hot and stuffy"
Pros: "Friendly crew. On time flight."
Pros: "Smooth nice flight, propeller plane was old"
Pros: "Quick boarding on small plane"
Cons: "Must have dropped my carry on when they loaded it underneath the plane, laptop screen cracked upon arrival."
Cons: "Flight was delayed for nearly two hours!"
Pros: "It was on time. The boarding was quick & smooth The seats were comfortable. The crew was very pleasant. Landing was smooth. Disembarking went quickly and baggage was ready & waiting."
Cons: "A little noisy from engines. But ok"
Pros: "I did not like it at all"
Cons: "My international flight terminal was a bit far from Silver terminal , I did arrive to counter check in , check me in and security was a bit messi, when finally arrived to boarding gate , and was waiting on the line , literally they did close the door and told me the plane was closed. Happened to somebody else also . Came back to counter and see the possibility to get on next plane at 2:50 and say is no chance . So I have to go by bus now . Very disappointing."
Pros: "It arrived safe"
Cons: "Everything. Booked flight. Tried to Che k electronically and site stopped me and said there was an issue. Called but of course it was early in the morning and silver airways was not open. Ticket said e-ticket, but never received email with e ticket. Then upon arrival at airport the extremely slow agent seemed confused. Barely made flight. Never again unless emergency."
Pros: "It eventually got us to the final destination."
Cons: "Front desk members were saying differ t laws and regulations to us because we may not not been able to fly on the trip because of over weigh? Why is that even a thing, selling tickets and the change of not getting on. If we didn’t get on the plane what are you going to push me on to the next flight and bump someone off that flight? That’s not right at all"
Cons: "No crew and delayed hour after hour. I was waiting for over 9hrs and had to cancel after confirming with the airlines that I would receive a full refund. This was close to midnight. Now trying to get a refund and accommodations are poor. POOR customer service. No one seems to know or refuse to communicate with the airlines to resolve this issue."
Cons: "Couldn’t understand haye agents, 2 hours late leaving, cold on plane and very noisy."
Pros: "We were boarded quickly and the trip was straightforward and short the captain and a flight attendant wear attentive and all of the baggage handlers and fleas do their job well."
Cons: "The plane was cramped the seats were very small seat belt was extremely old and the seats that I were actually assigned to were broken and had a printed out piece of paper taped to them that just said do not use which cause some confusion with seating and made me lose faith in the upkeep and maintenance of the plane which inspired a bit of fear of flying in me. For how small the plane was and how old it was and for the lack of accommodations in the distance of the trip my ticket was a bit too expensive at $345 round trip."
Cons: "Seating didn't look like it should be legal. Short flight so that was OK. Didn't like the bumpiness of the ride once we were in Tampa air space. Got very nauseated."
Pros: "Hassle free"
Pros: "Better than the last one"
Cons: "The flight was delayed and the staff at the FLL airport did not do a good job of updating us on when we would be leaving. Once we were on the plane we sat on the runway for a long time. I understand these things happen when traveling, but it always makes for an unpleasant experience."
Pros: "The Silver counter employees were extremely friendly and attentive at Tampa and Fort Lauderdale airports."
Pros: "Great airline. The resort is overpriced but beautiful."
Cons: "Felt O was getting consistently overcharged"
Cons: "Baggage waited too long to receive baggage when it was the only plane on there at the time"
Pros: "The price starts out reasonable, unless you want to take luggage. Only one carryon allowed which includes your purse which caused mass redistribution of everyone consolidating their stuff in line to the plane. Flight was late taking off and once we landed we fortunately made it to the gate before a tire blew out."
Cons: "Flat tire upon landing. Flight had been delayed for “minor” Maintenance issues on this old prop plane. My purse had to go inside my carryon."
Cons: "The delay the smell of the plane the condition of the plane itself. It was a horrible experience and will never book with them again."
Cons: "It was SO so so hot on the plane!!!! Everyone was sweating and panting in the back. I had my dog and she looked sick and was panting so heavily that she looked sicj. A man in front of me asked the stewardess if the air could be made cooler and she responded that she doesn't know and she'd have to check with the captain. And then nothing was ever done!!!! She came back and the woman next to me asked her AGAIN and she completely ignored her and walked away with the drinks she was carrying !!!! My dog was not safe and neither were the passengers. I could not believe it. This is not the first hot Silver flight I've taken, but this was the worst so far. Please do something about the air on all of your flights. Everyone around me said they'd never fly Silver again."
Pros: "Very nice staff outstanding"
Cons: "ride was a little bumpy"
Pros: "Organized, fast check in and boarding"
Cons: "No issues"
Pros: "That I arrived"
Cons: "An hour late"
Pros: "Seats were soft, spacious, and comfortable!"
Cons: "Some may be deterred by the small plane size but I thought it was quaint and enjoyed not having to battle crowds in the terminal! Loved this airline!"
Pros: "Flight was on time"
Pros: "The crew on the plane was great. I gave a lower score for the crew on the ground"
Cons: "There was very little communication at the gate regarding delays, and no communication regarding updated ETA."
Pros: "They went where I wanted to go."
Cons: "Arrived on transfer 60 minutes prior to flight and were told needed to be there 2hours early, we'd never make it through security. Made us go back to partner (JetBlue) airline in another terminal we'd just come from. After running 1/2 mile between 2 terminals in 90+ degree heat they booked us on the next flight which was again 60 minutes away. JetBlue said they could have just called them but them made us run around, literally. In the end the first flight was delayed and we could easily have made it as when we got to security we were the only people there. Took less then 5 minutes to get from check-in to terminal. Ridiculous amount of stress and run around for no reason. Don't expect good service from these guys in FTT!"
Pros: "The convenience of not driving 9 hrs. The time for departure."
Cons: "I am a larger frame person a little tight. The air did not work well so it was hot on the plane. Definitely different then a bigger plane."
Cons: "The supervisor, Jeanette, at the Silva airways terminal threatened me while boarding the plane. I have never been treated so horribly. I am considering contacting my attorney."
Pros: "On time."
Cons: "Silver does not have precheck, which means I could not utilize my precheck status and had to proceed through regular security lines, making my schedule much more difficult. Flight attendant was not very friendly at all."
Pros: "On time. Pilot came back and I rod iced himself to every passenger and shook out hands. Nice personal touch"
Pros: "Staff was nice. Boarding was prompt."
Cons: "Hot on the plane. No snack and only water."
Pros: "I liked that it was small"
Cons: "They had us pick our own seats when we got on the plane"
Cons: "They canceled my flight, then canceled the next one, finally got a flight to Miami, which was boarded late and the attendant was extremely rude when I asked about the details of my new flight (like where I was going and when my connection was...). Then, due to weather we were rerouted to Gainsville. They wouldn't let me get out, even though there was a more direct connection in Gainsville to DC than Miami. Instead I go back to Miami, and even though I make the connecting flight, they sold my seat to a standby customer. I didn't get home until 11:30pm. I was suppose to arrive home by 12pm. It was awful and the attendants were so unhelpful and rude that it was actually ridiculous. I complained to United and of course they won't do anything. I don't qualify for a refund because they switched me over to another airline for the final leg of the trip."
Pros: "The other airlines who told me the truth"
Cons: "Every time I'd ask why our flight was being delayed, the crew behind the desk would start laughing and make fun of me for asking. They told me the plane was there, then they where waiting on the crew. (Crew was sitting next to me. In uniform. Common sense would have said not to fabricate this). On my last interaction the man behind the counter made fun of my limp- not acceptable. When Irequested to speak to the manager, she came up and promised to take care of the situation. She never even addressed the situation with the employee. I even have statements I kept from random people witnessing this, with contact information. Another failure. I have flown with silver for a long time and prob will not fly with them again. No reason to treat anyone like that. As a traveler with plans beyond your flight, I expect to be on time, or at least have a reasonable reason as to why I'm late. So I can adjust my schedule accordingly. Lies and false statements promising me 20 more minutes every time I ask is lazy and unprofessional. Who's gonna pay for my rehearsal dinner hat I missed and had to cancel? Im going to social media next with my story and how silver handled this."
Cons: "Our flight was cancelled and rerouting was terrible. This was my first experience with Silver. The price seemed reasonable but you get what you pay for. I will never use this airline again."
Pros: "boarding was so easy. crew are great fight was wonderful"
Cons: "the planes are too warm on the ground. (airconditioning) One of the planes I rode on from tampa to ft lauderdale, the seats have no cush left. I could feel the metal on my back and my rear end fell asleep very quickly. other passengers complained of the same thing."
Pros: "I paid 200 dollars to fly with this airline from ft lauderdale to Orlando. I fry a lot so I understand delays. What I don't understand is why they keep saying that the flight was on time then at the time of departure tell us the crew would be there any minute. For one hour they kept announcing that the crew would be there any minute. The staff at the desk was you typical airline staff with a poor attitude."
Cons: "Keep reading"
Pros: "There were no delays and we actually got to Orlando a little early. Always a plus."
Cons: "The plane is really small. My head touched the ceiling when standing. The plane looks dirty and the seats are all worn out. Also it is the loudest plane I have ever been on. I didn't feel that safe and I don't know if I would ever take it again."
Pros: "I didn't board, meet the crew, feel uncomfortable on board, or try the food an entertainment."
Cons: "I couldn't make the flight, it would have been nice to have it refunded or applied to another flight."
Cons: "Plane delayed and staff at desk seemed to not know what was going on"
Pros: "The price of my ticket"
Cons: "Almost everything else....especially the gate. The baggage system was a joke. I'm sorry did I say system, what's that?"
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